Wi-Fi FAQs

Find answers to questions about using Wi-Fi on your Verizon Wireless device.

Related Support

Mobile Hotspot FAQs
Wi-Fi Calling FAQs

General Information

  1. What is Wi-Fi?

    Wi-Fi is a wireless network connection that gives you access to the internet. When you're connected to Wi-Fi with your Verizon Wireless device, you won't be charged for any data you use because you aren't using the Verizon Wireless network. All of our current devices can connect to Wi-Fi.

    We recommend you connect to Wi-Fi networks you know and trust whenever they are available. This is a great way to manage how much data you use and avoid extra charges.

    Learn how to use Wi-Fi on your device with our Interactive "How To" Simulators or by referring to your device's User Guide.

  2. Which Wi-Fi networks and hotspots can my Verizon Wireless device connect to?

    You can connect to any open Wi-Fi network. You can also connect to a secure Wi-Fi network if you have the password. Some public Wi-Fi networks (sometimes called hotspots) require a username and password and/or require you to accept an "End User License Agreement." You can connect to any Wi-Fi network, as long as you have the required username and password.

  3. What can I do to secure my device before connecting to Wi-Fi?

    Here are some things you can do to help keep your device and personal information secure:

    • Connect to familiar Wi-Fi networks: Only connect to networks that you know or trust. When you're connected to a Wi-Fi network, it's possible for the network administrator and even other connected users to gain access to your device without your permission.

    • Connect to secure Wi-Fi networks: Look for networks that ask for a password. These generally can only be accessed by people the network owner allows. Wi-Fi networks that don't require a password can be accessed by anybody.

    • Install firewall and anti-virus: Always use a firewall on your computer and have current anti-virus software on your devices to protect from possible infection or attack.
  4. Can I use VZAccess® Manager to connect to a Wi-Fi hotspot?

    Yes. To view and connect to an available Wi-Fi network using VZAccess Manager, go to the Networks tab and select the network you want to connect to.

  5. Are there any limitations when using a Wi-Fi network?

    Some Wi-Fi networks may not always provide the minimum download speeds or bandwidth required for all Internet activities. Some Internet activities, like streaming video, require faster speeds than others, like checking email. The connection speed and available bandwidth may vary between networks.

  6. Is Wi-Fi compatible with VPN?

    Yes, you can establish a VPN connection while using Wi-Fi over most networks or hotspots. Contact your IT administrator for further assistance.

  7. Why does my VPN disconnect when I switch between networks (e.g., from Mobile Broadband to Wi-Fi and vice versa)?

    Many enterprise VPNs require that your network connection doesn't change locations or IP addresses for security.

    For any questions, concerns or assistance with your company's VPN, please contact your IT administrator or help desk.

Troubleshooting

  1. How do I turn off the Wi-Fi notification that pops up when I open an app?

    On most devices you can turn the Wi-Fi notification off in the Settings menu following the steps below. For instructions specific to your device, refer to your device's User Guide.

    To turn off the Wi-Fi notification:

    1. Tap Settings from the Home screen or Apps menu.
    2. Tap Wi-Fi to open the settings for it.
    3. Look for a switch or checkbox for Wi-Fi notifications or pop-ups and tap it.

    You've successfully turned off Wi-Fi notifications.

  2. Where can I get support for Wi-Fi service?

    If you're having issues with Wi-Fi there are a number of possible causes. First you need to determine if the problem is with your device or the Wi-Fi network/router you're connecting to.

    Find Support for Wi-Fi and your device in our Community (forum). Tech Coach can also provide you with technical support for your mobile device and connected devices.

    If the issue is not with your device, it may be a problem with the router, modem or internet connection. If so you'll need to contact your Internet Service Provider (ISP) or the manufacturer of your router or modem.

     

  3. Why can't I connect to a Verizon Wi-Fi location in the Wi-Fi Locations tab in VZAccess Manager?

    The Wi-Fi locations in the Wi-Fi Locations tab have been discontinued. If you're able to view locations under the Wi-Fi Locations tab, download an update for VZAccess Manager at vzam.net/download. If you're using a company-issued device, contact your IT administrator or help desk.

  4. Why won't my device connect to the internet?

    If your device isn't connecting to the internet, try restoring its connection using our Device Troubleshooting Assistant. It features step-by-step instructions to help solve problems specific to your device.

    To use the Device Troubleshooting Assistant:

    1. Select your device.
    2. Tap I can't connect to the internet.
    3. Follow the steps to troubleshoot the connection issue.
  5. How do I fix an "internet status: disconnected" error?

    If you receive an "internet status: disconnected" error try the standard resets for the device. These procedures vary by device, so check out our Device Troubleshooting Assistant:

    1. Select your device.
    2. Tap I can't connect to the internet.
    3. Follow the steps to troubleshoot the connection issue.
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