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Wi-Fi Calling FAQs

This page explains the Wi-Fi Calling feature and who’s eligible to use it, how much it costs and how to set up and use it.

General Information
  1. Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular service isn't available.

    The benefits of Wi-Fi Calling include:

    • It's included at no additional charge with your existing voice plan and compatible device.
    • You can make and receive calls with Wi-Fi using your phone number.
    • Wi-Fi calls to US numbers are free, even while traveling internationally.
    • Video Calls no longer need an LTE connection to be initiated in Wi-Fi.


Eligibility Requirements
  1. To be eligible for Wi-Fi Calling, you need to:

    • Have a phone that's HD Voice-enabled and Wi-Fi Calling-capable
    • Have the HD Voice feature on your account and activated

    Note: If you have any features that are incompatible with HD Voice, you'll need to remove them before you add the HD Voice feature to your account. Find out about which features aren't compatible with HD Voice, or learn more about HD Voice and how to activate it.



  2. Yes. As long as your line already has HD Voice and doesn't have the "Block Wi-Fi Calling" or the "Voice Block" features on the account.



  3. Many HD Voice-capable devices also support Wi-Fi Calling. See our complete list of Wi-Fi Calling compatible devices.



Pricing
  1. The Wi-Fi Calling feature is available at no additional charge, and is included in your existing monthly voice plan. Your Wi-Fi calls to US numbers, regardless of where you are located, are also free of charge (except for 411 and other premium calls). Wi-Fi calls to international numbers are billed as "International Calling While in the US" (also known as International Long Distance). If an international rate plan exists on your account, international calls are billed at those rates. A Wi-Fi Calling icon will appear on your screen during the call to confirm that it is using Wi-Fi to connect it. If the call is using the Verizon or a roaming network, standard voice charges apply.

    Get more flexibility and international options on the new Verizon Plan. The new Verizon Plan gives you more data, Carryover Data, and other benefits like Safety Mode to help you get the most out of your devices. Learn more about the new Verizon Plan.



  2. Yes, so charges may apply if the Wi-Fi network you're connecting to charges an access fee. The charges will depend on your Wi-Fi access point's access fee.



  3. Voice calling uses about 1 MB/minute of data. A 1-minute video call typically uses about 6-8 MB of data. The actual data usage of your voice or video call may vary.



Wi-Fi Calling Setup and Use
  1. To activate Wi-Fi Calling, you must activate HD Voice (also called Advanced Calling on some devices) on your Wi-Fi Calling-capable smartphone first, then set up an address for use in the event of an emergency. You must have access to the internet (Wi-Fi or Verizon network) to successfully register. Follow the steps below to learn more:

    1. First, verify that you meet all of the eligibility requirements, then follow the steps below to enable Wi-Fi Calling on your Android Device.

    2. Follow these steps to activate HD Voice. Skip this step if it's already activated.
      1. Go to the Home Screen.
      2. Open your Apps menu.
      3. Tap Settings.
      4. Tap Advanced Calling.
      5. Tap Activate Advanced Calling.
      6. Follow the onscreen instructions.
         
    3. Once HD Voice has been enabled, follow these steps to activate Wi-Fi Calling.
      1. Go to the Home Screen.
      2. Open your Apps menu.
      3. Tap Settings.
      4. Tap Advanced Calling.
      5. Tap Activate Wi-Fi Calling.
      6. Follow onscreen instructions to enter a US address for use in the event of an emergency call (911).

        Once the address is saved successfully, the Wi-Fi Calling setting will be turned on.

    You are now able to take and make calls over Wi-Fi networks.



  2. lTo activate Wi-Fi Calling, you must be connected to the Verizon Wireless data network to turn on Wi-Fi calling.

    To enable Wi-Fi Calling on your iPhone:

    1. First, verify that you meet all of the eligibility requirements.
    2. Turn on Wi-Fi Calling:
      1. Go to the Home Screen.
      2. Tap Settings.
      3. Tap Phone.
      4. Tap Wi-Fi Calling.
      5. Tap or slide Wi-Fi Calling On This iPhone. (slider will be green)
      6. Tap Enable
      7. Follow the onscreen instructions to enter a US address for use in the event of an emergency call (911).

    Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your iPhone.



  3. To stop using Wi-Fi Calling on an Android Device:

    1. Go to the Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Tap Advanced Calling.
    5. Tap Wi-Fi Calling.
    6. Tap the On/Off switch so it's set to Off.

    You've successfully turned off Wi-Fi Calling on your Android device.

    To stop using Wi-Fi Calling on iPhone:

    1. Go to the Home Screen.
    2. Tap Settings.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap or slide Wi-Fi Calling on This iPhone switch to OFF.

    You've successfully turned off Wi-Fi Calling on your iPhone.



  4. You can change your preferred voice network to either the cellular network or Wi-Fi when you roam internationally.

    To change your preferred network on your Android device:

    1. Go to Settings on your device.
    2. Tap Advanced Calling.
    3. Tap Wi-Fi Calling.
    4. Tap When Roaming and select the network you want to use while roaming:
      • Prefer Other Cellular Network (default)
      • Prefer Wi-Fi

    You've successfully selected your preferred network.

    To change your preferred network on your iPhone:

    1. Go to Settings on your device.
    2. Scroll to Phone.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap the Wi-Fi Calling on This iPhone switch (if not already enabled).
    6. Tap the Prefer Wi-Fi While Roaming switch.

    You've successfully selected your preferred network.

     



  5. Once you set up Wi-Fi Calling, you’ll make Wi-Fi calls like you’d make traditional voice calls. In order to provide you with the most reliable experience, calls will use the cellular network when available. If you’re using an Android device, then you can change the preferred network when traveling internationally. For Android devices, you’ll see a Wi-Fi Calling icon similar to this:  when your call is over a Wi-Fi network. If you have iPhone, you’ll see "VZW Wi-Fi" in your status bar.




Emergency Address
  1. In order to offer voice service over the internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable the service. By registering an address, you’re providing information that determines how your 911 call will be routed. This information will be provided to emergency services if you’re unable to report your physical location. The address will also be used if you call 911 with the Verizon Messages (Message+) app or if you use Wi-Fi Calling in an area or location where cellular service isn’t available. This information isn't used for billing or other purposes. Whenever possible, use your phone to dial 911 in an emergency and give the 911 operator your location.



  2. To update your emergency address, follow the steps below for Android and iPhone.

    Android Devices

    1. Go to your Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Tap Advanced Calling.
    5. Tap Wi-Fi Calling.
    6. Tap Update current Emergency address. You can update your address from here.  

    You've successfully updated your Emergency Address on your Android Device.

    iPhone

    1. Go to the Home Screen.
    2. Tap Settings.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap Update Emergency Address.  You can update your address from here.  

    You've successfully updated your Emergency address on your iPhone.



  3. You should update your registered address whenever you change locations. In the event that you’re in an emergency situation and call 911 using Wi-Fi Calling where cellular service isn’t available, the device will use your registered address to handle the call.



  4. If you travel outside of the US, calling 911 through Wi-Fi Calling won't work. Use your mobile phone or a local phone to use the appropriate emergency dialing number for the local emergency service.



  5. If a caller isn't at the registered address, the call may not be routed to the closest emergency service provider. Additionally, the internet service provider or network may experience congestion or an outage during the 911 call. This could cause the call to have poor quality or drop completely.



  6. When using Wi-Fi Calling, 911 calls will always try cellular service in the local market first, even when the device is in Airplane Mode or cellular service is off. If cellular service isn't available and the user has set up Wi-Fi Calling, the 911 call will route using the registered address.



Troubleshooting
  1. If you're unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:



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