Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Motorola V325
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
Samsung Galaxy Tab® 4
Motorola V325xi

Wi-Fi Calling FAQs

This page explains the Wi-Fi Calling feature and who’s eligible to use it, how much it costs and how to set up and use it.

General Information
  1. Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular service isn't available.

    The benefits of Wi-Fi Calling include:

    • It's included at no additional charge with your existing voice plan and compatible device.
    • You can make and receive calls with Wi-Fi using your phone number.
    • Allows you to make calls, even when LTE/cellular is not available.
    • Wi-Fi calls to US numbers are free, even while traveling internationally.
    • Video Calls no longer need an LTE connection to be initiated in Wi-Fi.


Eligibility Requirements
  1. To be eligible for Wi-Fi Calling, you need to:

    • Have a phone that's HD Voice-enabled and Wi-Fi Calling-capable
    • Have the HD Voice feature on your account and activated

    Note: If you have any features that are incompatible with HD Voice, you'll need to remove them before you add the HD Voice feature to your account. Find out about which features aren't compatible with HD Voice, or learn more about HD Voice and how to activate it.



  2. Yes. As long as your line already has HD Voice and doesn't have the "Block Wi-Fi Calling" or the "Voice Block" features on the account.



  3. Many HD Voice-capable devices also support Wi-Fi Calling. See our complete list of Wi-Fi Calling compatible devices.



Pricing
  1. The Wi-Fi Calling feature is available at no additional charge, and is included in your existing monthly voice plan. Your Wi-Fi calls to US numbers, regardless of where you are located, are also free of charge (except for 411 and other premium calls). Wi-Fi calls to international numbers are billed as "International Calling While in the US" (also known as International Long Distance). If an international rate plan exists on your account, international calls are billed at those rates. A Wi-Fi Calling icon will appear on your screen during the call to confirm that it is using Wi-Fi to connect it. If the call is using the Verizon or a roaming network, standard voice charges apply.

    Get more flexibility and international options on the new Verizon Plan. The new Verizon Plan gives you more data, Carryover Data, and other benefits like Safety Mode to help you get the most out of your devices. Learn more about the new Verizon Plan.



  2. Yes, so charges may apply if the Wi-Fi network you're connecting to charges an access fee. The charges will depend on your Wi-Fi access point's access fee.



  3. Voice calling uses about 1 MB/minute of data. A 1-minute video call typically uses about 6-8 MB of data. The actual data usage of your voice or video call may vary.



Wi-Fi Calling Setup and Use
  1. To activate Wi-Fi Calling, you must activate HD Voice (also called Advanced Calling on some devices) on your Wi-Fi Calling-capable smartphone first, then set up an address for use in the event of an emergency. You must have access to the internet (Wi-Fi or Verizon network) to successfully register. Follow the steps below to learn more:

    1. First, verify that you meet all of the eligibility requirements, then follow the steps below to enable Wi-Fi Calling on your Android Device.

    2. Follow these steps to activate HD Voice. Skip this step if it's already activated.
      1. Go to the Home Screen.
      2. Open your Apps menu.
      3. Tap Settings.
      4. Tap Advanced Calling.
      5. Tap Activate Advanced Calling.
      6. Follow the onscreen instructions.
         
    3. Once HD Voice has been enabled, follow these steps to activate Wi-Fi Calling.
      1. Go to the Home Screen.
      2. Open your Apps menu.
      3. Tap Settings.
      4. Tap Advanced Calling.
      5. Tap Activate Wi-Fi Calling.
      6. Follow onscreen instructions to enter a US address for use in the event of an emergency call (911).

        Once the address is saved successfully, the Wi-Fi Calling setting will be turned on.

    You are now able to take and make calls over Wi-Fi networks.



  2. To activate Wi-Fi Calling, you must be connected to the Verizon Wireless data network to turn on Wi-Fi calling.

    To enable Wi-Fi Calling on your iPhone:

    1. First, verify that you meet all of the eligibility requirements.
    2. Turn on Wi-Fi Calling:
      1. Go to the Home Screen.
      2. Tap Settings.
      3. Tap Phone.
      4. Tap Wi-Fi Calling.
      5. Tap or slide Wi-Fi Calling On This iPhone. (slider will be green)
      6. Tap Enable
      7. Follow the onscreen instructions to enter a US address for use in the event of an emergency call (911).

    Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your iPhone.



  3. To stop using Wi-Fi Calling on an Android Device:

    1. Go to the Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Tap Advanced Calling.
    5. Tap Wi-Fi Calling.
    6. Tap the On/Off switch so it's set to Off.

    You've successfully turned off Wi-Fi Calling on your Android device.

    To stop using Wi-Fi Calling on iPhone:

    1. Go to the Home Screen.
    2. Tap Settings.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap or slide Wi-Fi Calling on This iPhone switch to OFF.

    You've successfully turned off Wi-Fi Calling on your iPhone.



  4. You can change your preferred voice network to either the cellular network or Wi-Fi when you roam internationally.

    To change your preferred network on your Android device:

    1. Go to Settings on your device.
    2. Tap Advanced Calling.
    3. Tap Wi-Fi Calling.
    4. Tap When Roaming and select the network you want to use while roaming:
      • Prefer Other Cellular Network (default)
      • Prefer Wi-Fi

    You've successfully selected your preferred network.

    To change your preferred network on your iPhone:

    1. Go to Settings on your device.
    2. Scroll to Phone.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap the Wi-Fi Calling on This iPhone switch (if not already enabled).
    6. Tap the Prefer Wi-Fi While Roaming switch.

    You've successfully selected your preferred network.

     



  5. Once you set up Wi-Fi Calling, you'll make Wi-Fi calls like you'd make traditional voice calls. In order to provide you with the most reliable experience, calls will use the cellular network when available. If you're using an Android device, then you can change the preferred network when traveling internationally. For Android devices, you'll see a Wi-Fi Calling icon similar to this:  when your call is over a Wi-Fi network. If you have iPhone, you'll see "VZW Wi-Fi" in your status bar.

     



Emergency Address
  1. In order to offer voice service over the internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable the service. By registering an address, you’re providing information that determines how your 911 call will be routed. This information will be provided to emergency services if you’re unable to report your physical location. The address will also be used if you call 911 with the Verizon Messages (Message+) app or if you use Wi-Fi Calling in an area or location where cellular service isn’t available. This information isn't used for billing or other purposes. Whenever possible, use your phone to dial 911 in an emergency and give the 911 operator your location.



  2. To update your emergency address, follow the steps below for Android and iPhone.

    Android Devices

    1. Go to your Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Tap Advanced Calling.
    5. Tap Wi-Fi Calling.
    6. Tap Update current Emergency address. You can update your address from here.  

    You've successfully updated your Emergency Address on your Android Device.

    iPhone

    1. Go to the Home Screen.
    2. Tap Settings.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap Update Emergency Address.  You can update your address from here.  

    You've successfully updated your Emergency address on your iPhone.



  3. You should update your registered address whenever you change locations. In the event that you’re in an emergency situation and call 911 using Wi-Fi Calling where cellular service isn’t available, the device will use your registered address to handle the call.



  4. If you travel outside of the US, calling 911 through Wi-Fi Calling won't work. Use your mobile phone or a local phone to use the appropriate emergency dialing number for the local emergency service.



  5. If a caller isn't at the registered address, the call may not be routed to the closest emergency service provider. Additionally, the internet service provider or network may experience congestion or an outage during the 911 call. This could cause the call to have poor quality or drop completely.



  6. When using Wi-Fi Calling, 911 calls will always try cellular service in the local market first, even when the device is in Airplane Mode or cellular service is off. If cellular service isn't available and the user has set up Wi-Fi Calling, the 911 call will route using the registered address.



Troubleshooting
  1. If you're unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:



  2. Android is a trademark of Google, Inc.
    iPhone is a registered trademark of Apple Inc.

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true