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Wi-Fi Calling FAQs

This page explains the Wi-Fi Calling feature and who’s eligible to use it, how much it costs and how to set up and use it.

General Information

  1. What is Wi-Fi Calling?

    Wi-Fi Calling lets you make and receive voice and video calls over a Wi-Fi connection instead of using your cellular connection. If you have a Wi-Fi connection and are in an area where voice service is weak or unavailable, use Wi-Fi calling to continue making voice calls.

    Wi-Fi calling is included at no additional charge on compatible devices. Wi-Fi calls to US numbers are free, even while traveling internationally. Wi-Fi calls to a country other than the US are charged international long distance rates regardless of whether or not you have TravelPass or an international service plan.

    Your device must be HD Voice capable to use Wi-Fi Calling.

    Our current selection of smartphones are Wi-Fi Calling-capable.

    Learn how to activate Wi-Fi Calling on an Android or iOS device.

  2. How do I turn on Wi-Fi Calling?

    Android

    Find Wi-Fi Calling in your device Settings and turn it on.

    iPhone

    Refer to these steps on how to turn on Wi-Fi Calling on your iPhone.

    Important

    • When you turn on Wi-FI Calling you must be connected to the Verizon network in the US. You will not be able to turn on Wi-Fi Calling after you leave the country.
    • To use Wi-FI Calling, HD Voice must be activated on your device.It is activated by default on our current selection of smartphones. If you have an older device you may need to manually activate HD Voice. Refer to your User Guide to learn how.

    Visit the Using Wi-Fi Calling section below to learn more.

  3. Who is eligible for Wi-Fi Calling?

    Our current selection of smartphones and plans are Wi-Fi Calling-capable. If you have an older device it must have HD Voice activated before you can turn on Wi-Fi Calling. Learn more about HD Voice.

  4. How much does Wi-Fi Calling cost?

    The Wi-Fi Calling feature is available at no additional charge, and is included in your existing monthly voice plan. Your Wi-Fi calls to US numbers, regardless of where you are located, are also free of charge (except for 411 and other premium calls). Wi-Fi calls to international numbers are billed as "International Calling While in the US" (also known as International Long Distance). If an international rate plan exists on your account, international calls are billed at those rates. A Wi-Fi Calling icon will appear on your screen during the call to confirm that it is using Wi-Fi to connect it. If the call is using the Verizon or a roaming network, standard voice charges apply.

  5. Does Wi-Fi Calling use the data on my plan?

    Calls made over Wi-Fi do not use the data allowance on your plan. However, charges may apply if the Wi-Fi network you're connecting to charges an access fee. The charges will depend on your Wi-Fi access point's access fee.

  6. How much data will a Wi-Fi call use?

    Voice calling uses about 1 MB/minute of data. A 1-minute video call typically uses about 6-8 MB of data. The actual data usage of your voice or video call may vary.

Use Wi-Fi Calling

  1. How do I turn off Wi-Fi Calling?

    Refer to your device user guide for the steps on how to turn off Wi-Fi Calling.

  2. How do I choose preferred voice networks while roaming internationally?

    You can change your preferred voice network to either the cellular network or Wi-Fi when you roam internationally.

    VIew instructions on how to choose preferred networks:

  3. How do I make Wi-Fi calls?

    Making a voice or video* call over Wi-Fi is the same as a regular call. Make sure Wi-Fi Calling is turned on and you’re connected to a Wi-Fi network. Calls will use the cellular network when available. You can also change the preferred network when traveling internationally.

    For Android devices, you'll see a Wi-Fi Calling icon similar to this when your call is over a Wi-Fi network. If you have iPhone, you'll see "VZW Wi-Fi" in your status bar.

    Watch the How to Make Wi-Fi Calls video.

    *Video Calling is not available on iPhone or Windows OS.

Emergency Address

  1. Why do I need to set up an address to use Calling on Verizon Messages (Message+) or Wi-Fi Calling?

    In order to offer voice service over the internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable the service. By registering an address, you’re providing information that determines how your 911 call will be routed. This information will be provided to emergency services if you’re unable to report your physical location. The address will also be used if you call 911 with the Verizon Messages (Message+) app or if you use Wi-Fi Calling in an area or location where cellular service isn’t available. This information isn't used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and give the 911 operator your location.

  2. How do I update my Emergency Address on my phone?

    To update your emergency address, choose the steps for your OS below:

  3. What if I change locations while I'm using Wi-Fi Calling?

    You should update your registered address whenever you change locations. In the event that you’re in an emergency situation and call 911 using Wi-Fi Calling where cellular service isn’t available, the device will use your registered address to handle the call.

  4. What if I am not in the US and try to call 911?

    If you travel outside of the US, calling 911 through Wi-Fi Calling won't work. Use your mobile phone or a local phone to use the appropriate emergency calling number for the local emergency service.

  5. What are the limitations of calling 911 over the internet while using Wi-Fi Calling?

    If a caller isn't at the registered address, the call may not be routed to the closest emergency service provider. Additionally, the internet service provider or network may experience congestion or an outage during the 911 call. This could cause the call to have poor quality or drop completely.

  6. When will 911 calls use my registered address?

    When using Wi-Fi Calling, 911 calls will always try cellular service in the local market first, even when the device is in Airplane Mode or cellular service is off. If cellular service isn't available and the user has set up Wi-Fi Calling, the 911 call will route using the registered address.

Android is a trademark of Google, Inc.
iPhone is a registered trademark of Apple Inc.