Windows® 10 Software Update

Verizon Wireless is pleased to announce a software update for your device. This software update has been tested to help optimize device performance, resolve known issues and apply the latest security patches.


Before you download:

  • Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.
  • Ensure your battery is fully charged before starting the software update.

System Update

Verizon Wireless is pleased to announce a new software update from Microsoft for select Windows smartphones. Windows 10 Mobile is full of new features and improvements. To learn more about Windows 10 Mobile for your smartphone please visit: http://windows.microsoft.com/en-us/windows-10/getstarted-get-to-know-win-10-mobile

Is your phone is ready for Windows 10 Mobile?

Use the Windows 10 Upgrade Advisor app to see if your Windows Phone 8.1 is eligible to update to Windows 10 Mobile. It can also help free up space on your device in order to download the update, if necessary.

How to get the Windows 10 Upgrade Advisor app on your Windows Phone:

  1. Tap Start.
  2. Swipe left to All apps.
  3. Tap Store.
  4. Search for the Windows 10 Upgrade Advisor app, and install it on your device.

The app scans your device to see if:

  • Your device is ready to update
  • An update is required before you can download
  • Your device can't be updated

For additional support downloading and installing the Windows 10 Upgrade Advisor app, please visit: http://windows.microsoft.com/en-us/windows-10/how-to-get-windows-10-mobile

For Lumia smartphone and Windows 10 Mobile support, you can refer to the Microsoft device support page or contact Microsoft customer support at (888) 665-4228.

Updated: 06/02/2016



System Update Instructions

Before checking if your device is eligible for the Windows 10 Mobile update, please make sure your battery is fully charged. If possible, leave your device connected to your charger during the update.

How to check if your phone is eligible to upgrade to Windows 10 Mobile

The Windows 10 Upgrade Advisor app will determine if your Windows Phone 8.1 device is eligible to upgrade to Windows 10 Mobile. If it is, it can also help free up space on your device so you're ready for the upgrade.

How to get the app:

  1. On Windows Phones, tap Start, swipe to the All apps list, and then tap Store.
  2. Search for the Windows 10 Upgrade Advisor app, and then install it on your device.
  3. Open the app on your device. The app determines if your device is ready for the upgrade, if an update is required before you can get the upgrade, or if your device can't be upgraded.
     

What will I see when I run the Windows 10 Upgrade Advisor app?

When you run the Windows 10 Upgrade Advisor App you may see one or more screens that resemble the following. You may see additional screens if you have to free up space on your device.

If you run the Windows 10 Upgrade Advisor App, and an update is available, you’ll see a screen that resembles the following.

Enabling Windows 10 Upgrade Adviser App screenshot

Tap Enable Windows 10 upgrade, then tap next to start downloading.

IMPORTANT: You must tap Enable Windows 10 upgrade, then tap next to start the update.

Windows 10 Upgrade Adviser App Ready to Upgrade screenshot

Note: If you tap done, the Windows 10 upgrade will be downloaded and installed later. To install the upgrade later:

  1. On Start, swipe over to the All apps list, and then tap Settings > phone update.
  2. Tap check for updates to see if any updates are available. 
Windows 10 Upgrade Adviser App Update Not Available screenshot
If you run the Windows 10 Upgrade Advisor App and an update is not available for your device at this time, it may be available in the future.
Windows 10 Advisor App Find Newest Devices on Windows 10 screenshot
If the Windows 10 Upgrade Advisor App determines your device can't be updated, tap the link to see the newest devices using Windows 10.
Windows 10 Upgrade Adviser App Updated Completed screenshot

If the Windows 10 Upgrade Advisor App determines an update is not currently available for your device, but there are plans to make one available for in the future, you'll get a notification when the update is ready.

After completing your Windows 10 Mobile update, future app updates will occur in the background. Go to the Microsoft Store and check the 'Downloads' status to monitor the completion of these updates. Depending on the number of installed apps needing updates, this could take some time to complete.

Note: The availability of Windows 10 Mobile as an update for existing Windows Phone 8.1 devices will vary by device manufacturer, device model, country or region, hardware limitations, and other factors. The Windows 10 specifications page has compatibility and other important installation information.



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