Windows® Phone Operating System (OS) FAQs

General Information

  1. What is the Windows® Phone operating system (OS)?

    Windows Phone is an operating system for mobile devices created by Microsoft. This OS is known for its vibrant Start screen with Live Tiles.

  2. Which Windows® Phone devices does Verizon Wireless offer?

    Visit our Shop online to view the Windows Phone devices we currently offer.

  3. Where can I learn more about the Windows Phone OS?

    You can learn more at the Windows Phone OS support page.

  4. Can I purchase a Windows Phone device online?

    You can purchase Windows Phone devices, as well as all other Verizon Wireless products, online at VerizonWireless.com.

  5. How can I find which Windows Phone OS version is on my device?

    The steps to find the current OS version vary by device. Below are general instructions that work for most Windows Phone devices. For detailed instructions about a specific device, please check the User Guide.

    To check your current Windows Phone OS version:

    1. Tap Settings.
    2. Tap About.
    3. Tap More info for OS information.
  6. How do I upgrade to the latest version of Windows Phone on my device?

    If your device is running Windows Phone 8, you'll receive a notification on your device when the update is available for you to install. You can also regularly check the Advanced Devices - Software Updates page to see if the Windows 8.1 update is available for your device. If your device is running Windows Phone 7.5 or lower, you won't be able to update to Windows Phone 8. To find devices that are currently running Windows Phone 8, visit the Windows Phone page in Shop.

  7. How much does it cost to upgrade my Windows Phone OS?

    You aren't charged for the update to your Windows Phone OS. However, you'll be charged for data usage according to your data plan. We recommend connecting to a Wi-Fi network before updating to reduce data charges.

  8. What is Windows Phone Store?

    Windows Phone Store is the digital storefront where you can download apps, games, music, and videos for your Windows device.

Windows Phone 8.1

  1. What is Windows Phone 8.1?

    Windows Phone 8.1 is the latest mobile OS version created by Microsoft.

  2. What are the features of Windows Phone 8.1?

    For information about the features available in Windows Phone 8.1, refer to our Windows Phone OS support page.

  3. When will the Windows Phone 8.1 update be available for my Windows Phone device?

    Windows Phone 8.1 is already installed on some new Windows Phone devices. If your device is running Windows Phone 8, you'll receive a notification on your device when the update is available for you to install. You can also regularly check the Advanced Devices - Software Updates page to see if the Windows 8.1 update is available for your device.

    Devices running 7.5 or lower of Windows Phone OS aren't capable of running newer OS versions. If your device is running Windows Phone 7.5 or lower, you won't be able to update to Windows Phone 8. To find devices that are currently running Windows Phone 8 or higher, visit the Windows Phone page in Shop.

  4. Where can I learn more about Cortana, the virtual personal assistant in Windows Phone 8.1?

    Refer to the Windows Phone website to learn more about the features and capabilities of Cortana.

Windows Phone 8

  1. What is Windows Phone 8?

    Windows Phone 8 is the latest mobile OS version created by Microsoft®.

  2. What are the features of Windows Phone 8?

    For information about the features available in Windows Phone 8, refer to our Windows Phone OS Support page.

  3. Can I upgrade my current Windows Phone device to Windows Phone 8?

    If your device is running Windows Phone 7.5 or lower, you won't be able to update to Windows Phone 8. To find devices that are currently running Windows Phone 8, visit the Windows Phone page in Shop.

  4. Will Windows Phone 8 be available for all Windows Phone devices?

    No, Windows Phone 8 is only available on Windows Phone devices sold with Windows Phone 8 already installed. Devices running on 7.5 or lower of the Windows Phone OS aren't capable of running newer OS versions.  To find devices that are currently running Windows Phone 8 or higher, visit the Windows Phone page in Shop.

  5. What do the notification bar icons on my Windows Phone 8 device mean?

    For more information about the icons on your Windows Phone 8 device, refer to the Windows Phone website.

    Windows Phone is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Windows 10 Mobile

  1. What is Windows 10 Mobile?

    Windows 10 Mobile is the latest mobile OS version created by Microsoft.

  2. What are the features of Windows 10 Mobile?

    For information about the features available in Windows 10 Mobile, refer to our Windows Phone OS support page.

  3. When will the Windows 10 mobile update be available for my Windows Phone device?

    The Windows 10 Mobile OS update is available now for the Microsoft Lumia 735 and Nokia Lumia Icon.

    For details on the latest updates to these devices and how to install them, visit the Microsoft Lumia 735 Software Update and Nokia Lumia Icon Software Update pages.

    Devices running 7.5 or lower of Windows Phone OS aren't capable of running newer OS versions. If your device is running Windows Phone 7.5 or lower, you won't be able to update to Windows Phone 8. To find devices that are currently running Windows Phone 8 or higher, visit the Windows Phone page in Shop.

  4. How do I update my phone to Windows 10 Mobile?

    The Windows 10 Mobile update is available for the Microsoft Lumia 735 and Nokia Lumia Icon.

    To learn how to update your device, go to the Windows 10 Mobile Software Update page.

  5. Nokia is a trademark of Nokia Corporation or Microsoft Corporation and their respective affiliates.
    © 2016 Nokia. All rights reserved.
    © 2016 Microsoft Corporation. All rights reserved. Microsoft, Windows and the Windows logo are trademarks of the Microsoft group of companies.
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