Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Accessories

Motorola Xoom™ Accessories
[Video]
This Instructional Video will show you about accessories for your Motorola XOOM.
Length: 1:20

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Insert the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Transfer Files - Macintosh - Android™ File Transfer
[Device-Specific Instructions]
This shows how to transfer/move/upload music, pictures and videos between your Android device and a Mac computer. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Transferring Content from Your PC to your tablet
[Interactive Simulation]
A visual walkthrough for transfering content from your PC to your Motorola Xoom.
Motorola Xoom™ Simulator: Transferring Content from tablet to your PC
[Interactive Simulation]
Learn how to transfer content from your Motorola Xoom tablet to your PC.
Transfer Music - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Motorola Xoom™ Overview
[Video]
This Instructional Video will show you your first look at your Motorola XOOM.
Length: 1:29
Motorola Xoom™ Simulator: Turning the Device On/Off
[Interactive Simulation]
Explore how to power your Motorola Xoom tablet on and off.
Signal Strength - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Motorola XOOM™
[Device-Specific Instructions]
Battery Overview - Motorola XOOM™
[Device-Specific Instructions]
Battery Manager - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Battery Overview - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Soft Reset - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth On/Off - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Pairing with a Bluetooth Headset
[Interactive Simulation]
Learn how to pair your Motorola Xoom with your Bluetooth headset.
Motorola Xoom™ Simulator: Turning Bluetooth On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your Motorola Xoom.

Calendar

Add a Calendar Event - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Using the Calendar
[Video]
This Instructional Video will show you how to use your Calendar on your Motorola XOOM.
Length: 1:17

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]

Camera, Photos & Videos

Download Movies - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Camera
[Video]
This Instructional Video will show you how to take and edit pictures on your Motorola XOOM.
Length: 1:05
Motorola Xoom™ Simulator: Changing Shooting Mode
[Interactive Simulation]
Explore the different shooting modes, such as action, portrait, landscape, night, theater and beach, of your Motorola Xoom camera.
Motorola Xoom™ Simulator: Deleting a Picture
[Interactive Simulation]
Learn how to delete pictures from your Motorola Xoom.
Motorola Xoom™ Simulator: Deleting a Video
[Interactive Simulation]
Learn how to delete videos from your Motorola Xoom.
Motorola Xoom™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Motorola Xoom.
Motorola Xoom™ Simulator: Setting a Picture as Contact or Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as a wallpaper or contact photo on your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures through social media, email, and MMS using your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos through social media, email, and MMS using your Motorola Xoom.
Motorola Xoom™ Simulator: Switching Cameras
[Interactive Simulation]
Discover how to switch to the front-facing camera to record a video with your Motorola Xoom.
Motorola Xoom™ Simulator: Switching Cameras
[Interactive Simulation]
Discover how to switch to the front-facing camera to take a picture with your Motorola Xoom.
Motorola Xoom™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Motorola Xoom.
Motorola Xoom™ Using Mirror Mode
[Video]
This Instructional Video will show you how to watch videos using mirror mode on your Motorola XOOM.
Length: 0:32
Motorola Xoom™ Using the Videocamera
[Video]
This Instructional Video will show you how to record and share videos on your Motorola XOOM.
Length: 1:25
Motorola Xoom™ Video Chatting
[Video]
This Instructional Video will show you how to video chat with your Motorola XOOM.
Length: 0:52

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Motorola XOOM™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Debugging Mode - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Access Contacts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Add a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Delete a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Edit a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Link/Unlink Contacts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your Motorola Xoom.
Motorola Xoom™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your Motorola Xoom contact list.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Motorola XOOM™
[Device-Specific Instructions]
Data Roaming - Motorola XOOM™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View MAC Address - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Backlight - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your Motorola Xoom.
Motorola Xoom™ Simulator: Changing the Notification Ringtone
[Interactive Simulation]
Learn how to change the default notification ringtone on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide for the saving energy on your Motorola Xoom tablet by adjusting your Screen Timeout.
Motorola Xoom™ Simulator: Setting to Silent
[Interactive Simulation]
A visual instruction guide for setting your Motorola Xoom to silent mode.
Motorola Xoom™ Simulator: Turning Airplane Mode On/Off
[Interactive Simulation]
Explore how to set your Motorola Xoom to airplane mode.
System Select - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail Auto Signature - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail Notifications - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail™ Sync - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Email Setup
[Video]
This Instructional Video will show you how to setup and use email on your Motorola XOOM.
Length: 1:17
Motorola Xoom™ Simulator: Adding a New Email Account
[Interactive Simulation]
Discover how to add a new email account to your Motorola Xoom.
Motorola Xoom™ Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your Motorola Xoom.
Motorola Xoom™ Simulator: Downloading and Viewing an Attachment
[Interactive Simulation]
Discover how to download and view an email attachment on your Motorola Xoom.
Motorola Xoom™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Motorola Xoom.
Motorola Xoom™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an attachment to your email while using a Motorola Xoom tablet.
Motorola Xoom™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your Motorola Xoom.
Remove Corporate Email Account (Exchange ActiveSync) - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail Account - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Motorola XOOM 4G LTE
[Device-Specific Instructions]
View Gmail Messages - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Motorola Xoom™ Simulator: Adding Widgets
[Interactive Simulation]
Learn how to add new widgets and applications to your Motorola Xoom.
Motorola Xoom™ Simulator: Deleting Widgets
[Interactive Simulation]
Learn how to delete widgets and applications from your Motorola Xoom.
Motorola Xoom™ Simulator: Moving Widgets
[Interactive Simulation]
A visual instruction guide for moving widgests and applications on your Motorola Xoom's desktop.
Window Shade - Android™™ Tablet
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - Motorola XOOM™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Motorola XOOM™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Motorola XOOM (MZ600), view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Motorola XOOM™
[Device-Specific Instructions]
JavaScript Settings - Motorola XOOM™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Motorola XOOM (MZ600), checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Motorola XOOM 4G LTE (MZ602), view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
Edit a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
JavaScript Settings - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Bookmarking a Site
[Interactive Simulation]
Learn how to bookmark a website in your Motorola Xoom.
Motorola Xoom™ Simulator: Exploring Voice Actions
[Interactive Simulation]
Visually explore other common voice actions you can use with your Motorola Xoom.
Motorola Xoom™ Simulator: Opening and Closing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening and closing tabs in your Motorola Xoom's web browser.
Motorola Xoom™ Simulator: Private Browsing
[Interactive Simulation]
Learn about using your Motorola Xoom for private browsing.
Motorola Xoom™ Simulator: Searching the Web
[Interactive Simulation]
Explore the most common ways to search the web while on a Motorola Xoom.
Motorola Xoom™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your Motorola Xoom to search the web with your voice.
Motorola Xoom™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Explore how to use your voice to search the web while using your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Web Page
[Interactive Simulation]
Explore how to share a webpage with a friend through social media, email, and MMS using your Motorola Xoom.
Web Browser - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Websites - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Motorola Xoom™ Keypad
[Video]
This Instructional Video will show you how use your keypad on your Motorola XOOM.
Length: 1:02

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Turn Off Screen Lock - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Set Up Screen Lock - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Navigating
[Video]
This Instructional Video will show you how to use your Motorola XOOM.
Length: 2:51
Motorola Xoom™ Simulator: Accessing Notifications
[Interactive Simulation]
Learn how to access your Motorola Xoom's notification panel.
Motorola Xoom™ Simulator: Accessing Open Applications
[Interactive Simulation]
A step-by-step guide for accessing open applications on your Motorola Xoom.
Motorola Xoom™ Simulator: Getting Around on Your Device
[Interactive Simulation]
A interactive map of the most important features of your Motorola Xoom tablet
Motorola Xoom™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your Motorola Xoom.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: Motorola XOOM
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Motorola XOOM.
Factory Data Reset (Powered Off) - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Factory Data Reset (Powered On) - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Install System Updates - Motorola XOOM™
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Modify the SIM PIN - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Unblock SIM PIN - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Set Ringtones - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Volume Controls - Motorola XOOM 4G LTE
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...

TV

Motorola Xoom™ Simulator: Viewing a Video on Your HDTV
[Interactive Simulation]
Discover how to play videos on your HDTV right from your Motorola Xoom.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding a Settings Shortcut
[Interactive Simulation]
Discover how to add a settings shortcut to your Motorola Xoom tablet.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Motorola Xoom™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your Motorola Xoom's wallpaper or desktop background.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Motorola Xoom to connect to a wi-fi network.
Wi-Fi On/Off - Motorola XOOM 4G LTE
[Device-Specific Instructions]

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