Sony Xperia® Z2 Support

Find device-specific support and online tools for your Sony Xperia Z2.

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A Troubleshooting Assistant

Troubleshooting Assistant for Sony Xperia® Z2

This online tool will help you identify and resolve problems with your Sony Xperia® Z2

Troubleshooting Assistant for Xperia® Z2 Tablet

This online tool will help you identify and resolve problems with your Xperia® Z2 Tablet

App Issues

Power Up in Safe Mode - Sony Xperia® Z2 Tablet

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Turn Automatic App Restore On / Off - Sony Xperia® Z2 Tablet

Here's info on backing up and restoring app data on your Xperia Z2 Tablet.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

View Battery Info - Sony Xperia® Z2 Tablet

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Xperia Z2 Tablet.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

View Battery Info - Sony Xperia® Z2 Tablet

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Xperia Z2 Tablet.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Contacts

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Manage Data Usage - Sony Xperia® Z2 Tablet

Here's how to view / restrict the amount of data an app uses on your Sony Xperia Z2 Tablet.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - Sony Xperia® Z2 Tablet

Here's how to view the device ID (IMEI) for your Xperia Z2 tablet.

View Device Info - Sony Xperia® Z2 Tablet

Here's how to view device info (e.g., Service state, IP address, etc.) for your Sony Xperia Z2 Tablet.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Turn Airplane Mode On / Off - Sony Xperia® Z2 Tablet

To turn Verizon network services on/off or if they aren't functioning on your Xperia Z2 tablet, view this info.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

General

Power Up in Safe Mode - Sony Xperia® Z2 Tablet

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

Reset All Settings - Sony Xperia® Z2 Tablet

If your Sony Xperia Z2 Tablet crashes, resets or runs slow, or apps freeze or reset the device, view this.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

International

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Manage Data Usage - Sony Xperia® Z2 Tablet

Here's how to view / restrict the amount of data an app uses on your Sony Xperia Z2 Tablet.

Turn Airplane Mode On / Off - Sony Xperia® Z2 Tablet

To turn Verizon network services on/off or if they aren't functioning on your Xperia Z2 tablet, view this info.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device ID (ESN / IMEI / MEID) - Sony Xperia® Z2 Tablet

Here's how to view the device ID (IMEI) for your Xperia Z2 tablet.

View Device Info - Sony Xperia® Z2 Tablet

Here's how to view device info (e.g., Service state, IP address, etc.) for your Sony Xperia Z2 Tablet.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Operating System & Software

Factory Data Reset (Powered Off) - Sony Xperia® Z2 Tablet

Here's how to factory / hard reset your Sony Xperia Z2 Tablet if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Sony Xperia® Z2 Tablet

Here's how to factory / hard reset your Sony Xperia Z2 Tablet if the screen freezes or call, app, audio or sync issues occur.

Reset All Settings - Sony Xperia® Z2 Tablet

If your Sony Xperia Z2 Tablet crashes, resets or runs slow, or apps freeze or reset the device, view this.

Software Issues

Factory Data Reset (Powered Off) - Sony Xperia® Z2 Tablet

Here's how to factory / hard reset your Sony Xperia Z2 Tablet if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Sony Xperia® Z2 Tablet

Here's how to factory / hard reset your Sony Xperia Z2 Tablet if the screen freezes or call, app, audio or sync issues occur.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55