Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
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G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
Verizon Wear24™
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Samsung Galaxy Tab S3
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Lucid™ by LG
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Tab A (10.5)
Samsung Galaxy Note9

Backup Assistant

How to Restore Contacts on BlackBerry Devices Using Backup Assistant
[How to Use Guide]
How to Restore Contacts on BlackBerry® Devices Using Backup Assistant
How to get Backup Assistant on BlackBerry devices
[How to Use Guide]
How to get Backup Assistant on BlackBerry® devices
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.

Backup Assistant Plus

How to Restore Contacts on BlackBerry Devices Using Backup Assistant
[How to Use Guide]
How to Restore Contacts on BlackBerry® Devices Using Backup Assistant
How to get Backup Assistant on BlackBerry devices
[How to Use Guide]
How to get Backup Assistant on BlackBerry® devices

Blackberry App World

BlackBerry® Z10 Simulator: Downloading an App
[Interactive Simulation]
Discover how to download an app from BlackBerry World on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Uninstalling an App
[Interactive Simulation]
Learn how to uninstall a BlackBerry World app from your BlackBerry Z10.

BlackBerry Balance

BlackBerry Desktop Manager

Download / Install BlackBerry® Link
[Device-Specific Instructions]
Remove Device - BlackBerry® Link
[Device-Specific Instructions]
Reload Device Software - BlackBerry® Link
[Device-Specific Instructions]
Install Software Update - BlackBerry® Link
[Device-Specific Instructions]
Initial Setup - BlackBerry® Link
[Device-Specific Instructions]
Add Device - BlackBerry® Link
[Device-Specific Instructions]
Switch Devices - BlackBerry® Link
[Device-Specific Instructions]
Restore Data - BlackBerry® Link
[Device-Specific Instructions]
Backup Data - BlackBerry® Link
[Device-Specific Instructions]
BlackBerry® Link Settings
[Device-Specific Instructions]

BlackBerry Protect

What is BlackBerry ID
[Device-Specific Instructions]

BlackBerry World

Upgrade BlackBerry App World Storefront
[Device-Specific Instructions]
Search for Apps in Blackberry® App World
[Device-Specific Instructions]

Delphi Connect

Device Switch


Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Change Default Messaging App - Facebook® Messenger
[Device-Specific Instructions]
Here's how to change your default messaging app from Facebook Messenger to another service.
BlackBerry® Z10 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to add a Facebook account on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
Learn how to post a Facebook status update using your BlackBerry Z10.

Family Locator

Family Locator FAQs
Family Locator can help you stay connected to Family members by tracking the location of their phones. Learn how to set up the app and manage settings.
Locate a Family Member - Basic Phone
[Device-Specific Instructions]
Locate a Family Member - Family Locator Website
[Device-Specific Instructions]
To locate a family member via the Family Locator website, view this info.

Field Force Manager

Field Force Manager FAQs
Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.


My Media Retrieval FAQs
Learn about about My Media Retrieval for retrieving games, Verizon apps and Ringtones obtained through Get It Now, Media Store or the Verizon Tones app.
Turn Emergency Mode On / Off - Samsung
[Device-Specific Instructions]
Uninstall Apps - BlackBerry® Z10
[Device-Specific Instructions]
Removing or deleting apps often helps if your device is unresponsive, freezes or the app won't open.
Download and Install Apps - BlackBerry® Z10
[Device-Specific Instructions]
Stop Running Apps - BlackBerry® Z10
[Device-Specific Instructions]
App Alerts - BlackBerry® Z10
[Device-Specific Instructions]
Contact App Developers - BlackBerry® OS 10
[Device-Specific Instructions]

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360
[Device-Specific Instructions]
Here are the top ten support requests & resources for the MaaS360.


Unable to Receive Text Messages from Apple® Devices
[General Information]
If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.


BlackBerry® Z10 Simulator: Viewing Current Traffic
[Interactive Simulation]
A visual guide to view current traffic on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Searching Locally
[Interactive Simulation]
Learn how to find nearby places on your BlackBerry Z10.


Top Ten Issues and Resolutions - MobileIron
[Device-Specific Instructions]

My Verizon app

The My Verizon app FAQs
Manage your account with the new My Verizon app. Get more control over data, a simplified bill, smarter Support and fast device purchases.
Sign In to My Verizon Website
[Device-Specific Instructions]
Here's how to sign in to the My Verizon website.
Manage Add-Ons - My Verizon app
[Device-Specific Instructions]
Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.
Manage International Plan and View Usage - My Verizon app
[Device-Specific Instructions]
Here's how to manage international plans and view international data usage via the My Verizon app.
International Ready Check - My Verizon app
[Device-Specific Instructions]
Use the International Ready Check to determine if your device can be used while traveling internationally.

QR Codes / Mobile Barcodes

QR Codes FAQs
Learn more about QR codes or 2D barcodes and how to scan them with your smartphone or tablet.


BlackBerry® Z10 Simulator: Adding a Twitter® Account
[Interactive Simulation]
Learn how to add a Twitter account on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet using Twitter® on your BlackBerry Z10.

Verizon Cloud

Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Delete Files in the Trash Can - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to delete your files from the trash can on Verizon Cloud via the website.
Download Media - Verizon Cloud - Website - Windows®
[Device-Specific Instructions]
Here's how to upload, download and manage your media and documents via the Verizon Cloud website.
Add Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to add contacts via the Verizon Cloud website.
Share Media - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to share your content from the Verizon Cloud website.
Manage Documents - Verizon Cloud - BlackBerry®
[Device-Specific Instructions]
Here's how to open, download, restore and delete documents in Verizon Cloud for your BlackBerry 10 device.
Manage Music - Verizon Cloud - BlackBerry®
[Device-Specific Instructions]
Uninstall - Verizon Cloud - BlackBerry®
[Device-Specific Instructions]

Verizon Messages (Message+)

Print Text Messages - My Verizon Website
[Device-Specific Instructions]

Still Have Questions?

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Visit the Community

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