Android™ Support

Explore more ways to enjoy your mobile life with Android operating system (OS). Each new Android OS version provides more useful features, options and ways to keep you connected and current. Android's smart, intuitive design and exclusive features have helped it become the world's most popular mobile platform.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Microsoft Lumia 735
Samsung Galaxy S® 4
Apple® iPhone® 5s
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Samsung Galaxy S® III
Ellipsis™ 8
Samsung Galaxy Core Prime™
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ Jetpack®
DROID ULTRA by MOTOROLA
DROID RAZR M by MOTOROLA
Droid Turbo in Ballistic Nylon
Samsung Network Extender
Samsung Convoy™ 3
DROID MINI by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Jetpack® MiFi® 6620L
HTC One® (M8)
Sony Xperia® Z3v
LG Revere® 3
LG Cosmos™ 3
LG G4™
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Moto X™ by Motorola
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Verizon Wireless Home Phone
Moto X™ (2nd Gen.)
DROID RAZR MAXX HD by MOTOROLA
Samsung Gusto® 3
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
LG G Vista
HTC One®
Samsung Brightside™
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DROID RAZR by MOTOROLA
Lucid™3 by LG
DuraXV
Nokia Lumia 822
G Pad™ 7.0 LTE
Gear S®
Moto G™ by Motorola
Nokia Lumia Icon
DROID DNA by HTC
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Exalt™
HTC One M9
Samsung Intensity® II
Samsung Convoy™ 2
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
Ellipsis™ Jetpack® MHS800L
Nexus 6™
Verizon 4G LTE USB Modem UML295
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Moto E™ Prepaid
DROID RAZR HD by MOTOROLA
GizmoPal™
LG Cosmos™ 2
BlackBerry® Z10 smartphone
BlackBerry® Bold™ 9930 smartphone
Verizon 4G LTE USB Modem 551L
HTC One® (M8) for Windows®
LG Octane™
HTC One® remix
LG Optimus Zone™ 2 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere®
Samsung Illusion™
iPad® Air 2
Samsung Gusto® 2
Blackberry Classic
Lucid™2 by LG
Windows Phone 8X by HTC
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LTE Internet (Installed)
DROID 4 by MOTOROLA
Lucid™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Revere® 2
HTC Desire® 612
Samsung Convoy™
LG enV®3
Enact™ by LG
Hydro ELITE by KYOCERA
G Pad™ 10.1 LTE
Samsung Haven™
DROID BIONIC by MOTOROLA
Samsung Galaxy Stellar™
Galaxy Nexus by Samsung
BlackBerry® Z30 smartphone
Pantech Perception™
Samsung Galaxy J1™ Prepaid
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
LG Cosmos™
Verizon Wireless AirCard® 595
Samsung Galaxy Tab® 2 (7.0)
HTC One® max
iPad® mini 3
Samsung Gusto®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
BlackBerry® Q10 smartphone
Apple® iPad® mini
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Ravine®
LG Extravert™
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
Google Nexus 7
DROID X2 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
Samsung SCH-u340
Samsung Galaxy Tab® 2 (10.1)
DROID X by MOTOROLA
Samsung Galaxy Tab®
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Samsung ATIV SE™
Samsung Galaxy Tab® S
Samsung Knack™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Accolade™
DROID 3 by MOTOROLA
LG 4G LTE USB Modem VL600
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
Pantech Jest™ 2
DROID Eris by HTC
Motorola Barrage™
LG VX8300
Apple® iPad® with Wi-Fi + 4G
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
LG G Pad™ X8.3
Motorola MOTO™ W755
Samsung Intensity®
LG enV®2
DROID by MOTOROLA
LG Cosmos™ Touch
Moto X™ - Designed by You
LG enV® TOUCH
Samsung Galaxy Legend™
Lancet™
Apple® iPad® with Retina display
Pantech Hotshot™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
HTC Rezound™
DROID CHARGE by SAMSUNG
Samsung Alias™ 2
LG Optimus Exceed™ Prepaid
Pantech Breakout™
DROID INCREDIBLE by HTC
Nokia 2366i
Motorola XOOM™ 4G LTE
LG Migosm
LG VX5500
Verizon Wireless USB760 Modem
Casio G'zOne Boulder®
Intuition™ by LG
Apple® iPad® mini with Retina display
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
HTC Rhyme™
Motorola RAZR V3m
LG VX8360
Samsung Galaxy Tab® (10.1)
Verizon Wireless AirCard® 595U USB Modem
Nokia 6256i
LG VX5400
Casio G'zOne Brigade®
Samsung ATIV Odyssey™
Samsung Alias™
Sony Xperia® Z2
Nokia Lumia 2520
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Smooth™
DROID 2 GLOBAL by MOTOROLA
LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Pantech PN-215
Spectrum™ by LG
Samsung Galaxy Tab® 4
BlackBerry® Curve™ 9330 smartphone
Motorola W385
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® (7.7)
Verizon Wireless UM175 USB Modem
BlackBerry® Tour™ 9630 smartphone
Revolution™ by LG
LG Chocolate® Touch
Pantech Crux™
LG Ally™
Apple® iPad®
Pantech Caper™ Prepaid
Motorola RAZR V3m in Gray
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
LG Enlighten®
LG Dare™
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
LG Vortex™
Samsung SCH-u410
Sony Xperia® PLAY
Casio G'zOne Ravine® 2 Non-Camera
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Motorola Adventure™ V750
Verizon Wireless CDM8975
Delphi Connect
Verizon Wireless Escapade®
Casio EXILIM
HTC Trophy™
DROID PRO by MOTOROLA
BlackBerry® Torch™ 9850 smartphone
Motorola MOTO™ VU204
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
LG enV®
Samsung Omnia® II
Sierra Wireless AirCard® 580
LG Voyager™
Sierra Wireless AirCard® 555D
LG Chocolate® 3
Samsung SCH-a650
Samsung Juke
Motorola Entice™
DROID XYBOARD 10.1 by MOTOROLA
Pantech PN-210
BlackBerry® Curve™ 8530 smartphone
Sharp KIN™ ONE
Nokia 6015i Prepaid
Motorola MOTOKRZR K1m
Samsung SCH-u540
Verizon Wireless Razzle™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Verizon Wireless PC5750 PC Card
Motorola W315
LG VX8700
Jest™
Verizon Wireless CDM8950
LG VX8100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG Chocolate®
Motorola Rival™
LG Versa™
Verizon Wireless Adamant™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless UM150 USB Modem
DROID XYBOARD 8.2 by MOTOROLA
LG VX6100
Motorola V325i
Samsung Gem™
Kyocera KWC 2325
Samsung Rogue™
LG Fathom®
Samsung Continuum™
Verizon Wireless Salute™
LG VX5300
Motorola RAZR V3c
Nokia 7205 Intrigue™
Nokia 7705 Twist™
Verizon Wireless USB727 Modem
Motorola DEVOUR™ with MOTOBLUR™
Motorola XOOM™
HP® Pavilion dm1-3010nr Notebook
Samsung Trance™
Samsung Gleam®
LG V
Motorola V325
Kyocera 7135 Smartphone
Samsung Renown™
Samsung Glyde™
DROID R2D2 by MOTOROLA
LG VX3300
Nokia 6205
Gateway® LT2016u Netbook
LG Glance™
G'zOne Boulder™ Black and Silver
LG VX3200
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a870
LG Clout™
Motorola MOTO Q™ 9c
Samsung i700 Pocket PC
LG VX4650
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a950
Sharp KIN™ TWO
Pantech PN-820
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
LG VX4500
Motorola V60s
Motorola V65p
Motorola E815
Samsung SCH-a850
SCH-u410 Prepaid
Kyocera KX414
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX6000
Nokia 2705 Shade™
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
Samsung FlipShot®
HTC Merge®
Samsung Omnia®
HTC Apache XV6700
Samsung Sway™
Verizon Wireless Blitz® Prepaid
LG VX9400
Motorola CITRUS™
Kyocera K323
Kyocera KPC650
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Nokia 2605 Mirage
Verizon Wireless V620
Sharp KIN™ TWOm
Nokia 6236i
Verizon Wireless V740 ExpressCard
Verizon Wireless PN-300
Motorola MOTORIZR Z6tv
Motorola MOTO™ Z6c World Edition
Nokia 3589i
Kyocera KX444
Verizon Wireless U630 PC Card
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a990
LG VENUS™
Kyocera SE47
Samsung i600 Smartphone
Nokia 2128i
Samsung SCH-a890
Samsung SCH-i830
Nokia 6315i
Motorola MOTO Q™ music 9m
Verizon Wireless XV6600 without Camera
Samsung SCH-a310
BlackBerry® 7250
Samsung SCH-i760
LG VX10
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
BlackBerry® 7750
Samsung SCH-a610
HP® Mini 110-3098NR Netbook
Motorola T730
Kyocera KWC 2325 Prepaid
Nokia 6215i
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
Samsung SCH-n330
Motorola Krave™ ZN4
Motorola Q™
Motorola V325xi
Samsung Saga™
Motorola C333
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970
Lumia 2520 Prepaid

Android™ Operating System (OS) FAQs

[FAQs]

General Information
  1. What is the Android operating system (OS)?

    Android is an OS created by Google™ for use on mobile devices, such as smartphones and tablets. It’s an OS that’s available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.

    You can learn more on the Android OS Support page.



  2. How can I find out which Android OS version is on my device?

    The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the User Guide.

    To find out which Android OS is on your device:

    1. Open your device’s Settings.

    2. Tap About Phone or About Device.

    3. Tap Android Version to display your version information.


  3. How do I update my device to the latest version of the Android OS?
    Device models receive software updates at different times. Typically, you’ll receive a notification on your device, letting you know there’s an update available.

    You can also check the Advanced Devices - Software Updates page regularly to see if your device can be updated. Instructions for completing an OS update are available on that page as well.


  4. Is there a cost to update my Android OS?
    No, updating your Android OS is free. You won’t be charged for the update or for the data usage to receive the update.


  5. Where can I learn more about OS updates?
  6. Do I need a Gmail™ account to use an Android device?

    No, you don’t. However, it’s highly recommended because many of the services require you to sign in with a Gmail account to use them. For example, you won’t be able to access Google Play™ to download apps.

    You can set up a free Gmail account online or from your device.



  7. What is Google Play?

    Google Play is the Android storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play will also be available on other compatible Android devices you've connected to your Google account.



  8. Are Android devices capable of receiving future OTA (Over the Air) software updates?

    Yes, you can receive OTA software updates on Android devices.



  9. Can I transfer content, like contacts, pictures and video, from one Android device to another?

    Yes, using your Google account, you can sync and transfer contacts across multiple Android devices. You just need to sign in to each device using your same Google username and password.

    You can also sync media (e.g., pictures, videos, etc.) through Google+ or Verizon Cloud.



  10. Do Android devices dedicate a certain amount of memory to apps, widgets, etc?
    No, there‘s not dedicated memory on the device for apps, widgets, etc.


  11. How many Android apps can I have open at one time?

    The number of simultaneous apps open will vary by device because the Android OS will stop some idle apps from running. Additionally, it’s recommended that you close apps you’re not using to conserve your device’s energy and help it run at its optimal speed.



  12. Can I sync my Android device with my corporate email and calendars?
    Yes, you can sync your Android device with your corporate email, contacts and calendar through Exchange. You can even view your work and personal email accounts in a single, unified inbox.

    For device-specific instructions on how to sync your email, go to our Interactive Simulators page. Select your device from from the list and select the Email section.


  13. Where can I purchase an Android device?
  14. If Google crashes, will there be issues with the Android apps?
    No, Google is a collection of services that run independently from Google Play apps. Individual Google services, such as Gmail or Google Calendar, might not receive updates, or you may not be able to access a certain function if a specific service stops working. For example, if Google Play is impacted, you may not be able to access the Google Play Store on your device.


Lollipop 5.0
  1. What is Lollipop?

    Lollipop is version 5.0 of the Android operating system (OS).



  2. Is Lollipop available for my Android device?

    Lollipop is only available on select Android devices. Some newly released Android devices will ship with Lollipop preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the Lollipop update is available for your device.



  3. How do I access Quick Settings in Lollipop?

    Quick Settings allows you to access frequently used settings including connectivity settings, flashlight and screen rotation. To access Quick Settings, swipe down twice from the top of the screen.



KitKat
  1. What is KitKat?
    KitKat is version 4.4 of the Android operating system (OS).


  2. What are the features of KitKat?
    For more information about the features available with KitKat, refer to our Android OS Support page.


  3. Is KitKat available for my Android device?
    KitKat is only available on select Android devices. Some newly released Android devices will ship with KitKat preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices – Software Updates page to see if the KitKat update is available for your device.


  4. What is Immersive mode in KitKat?
    Immersive mode is a full-screen feature in KitKat. It uses your entire screen while reading books, watching movies, playing games and listening to music to maximize the available viewing area. The notification bar, navigation buttons and battery icon are hidden from view while you’re in this mode.


  5. How do I exit Immersive mode in KitKat?
    Immersive mode hides the notification bar, navigation buttons and battery icon from view. To restore these items and exit Immersive mode, swipe your finger along the edge of the top or bottom of the screen.


Jelly Bean
  1. What is Jelly Bean?
    Jelly Bean is version 4.3, 4.2 and 4.1 of the Android operating system (OS).


  2. What are the features of Jelly Bean?
    For more information about the features available with Jelly Bean, refer to our Android OS Support page.


  3. Is Jelly Bean available for all Android devices?
    No, Jelly Bean is only available for certain Android devices. You can regularly check the Advanced Devices - Software Updates page to see if Jelly Bean is available for your device or if it’s coming soon.


  4. Will I still be able to use my apps if I upgrade to Jelly Bean from a previous OS version?
    Yes, however you may need to reinstall* certain apps. For more information about a specific app, go to Google Play.

    *Data usage may apply.


  5. When can I update my device to Jelly Bean?
    This depends on which device you have. Check the Advanced Devices - Software Updates page regularly to see if your device can be updated to Jelly Bean.


Troubleshooting
  1. Where can I get help troubleshooting an issue with my Android device?
    If you’re having an issue with your Android device, our online Troubleshooting Assistant may be able to help. Select your device name from the list to view the troubleshooting topics available.

    Android is a trademark of Google, Inc.


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