Android™ Support

Explore more ways to enjoy your mobile life with Android operating system (OS). Each new Android OS version provides more useful features, options and ways to keep you connected and current. Android's smart, intuitive design and exclusive features have helped it become the world's most popular mobile platform.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
Samsung Galaxy S® 6 edge
Samsung Network Extender
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
HTC One® (M8)
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Revere® 3
Brigadier™ by Kyocera
LG Extravert™ 2
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
Samsung Galaxy S® 4 mini
LG G Vista
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto X™ (2nd Gen.)
Casio G'zOne Ravine® 2
DuraXV
HTC One®
Samsung Brightside™
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Samsung Gusto® 2
G Pad™ 7.0 LTE
Moto G™ by Motorola
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy J1™ Prepaid
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
Verizon 4G LTE USB Modem UML295
Nexus 6™
Samsung Intensity® III
Gear S®
DROID RAZR MAXX by MOTOROLA
Transpyre™ Prepaid
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Bold™ 9930 smartphone
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID Eris by HTC
LG Octane™
DROID 4 by MOTOROLA
Samsung Convoy™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
BlackBerry® Z10 smartphone
Lucid™ by LG
LG Revere® 2
G Pad™ 10.1 LTE
Blackberry Classic
HTC One® remix
Samsung Gusto®
HTC Desire® 612
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG enV®3
LG Cosmos™
HTC One® (M8) for Windows®
Apple® iPad® Air™
Windows Phone 8X by HTC
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
HTC One® max
Samsung Haven™
Enact™ by LG
Verizon Wireless AirCard® 595
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™ II
LG Accolade™
Pantech Perception™
Samsung Galaxy Tab® S
LG Extravert™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
DROID INCREDIBLE 2 by HTC
Verizon 4G LTE Broadband Router
Verizon SureResponse®
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab®
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Apple® iPad® mini
iPad® mini 3
Samsung Galaxy Tab® 2 (10.1)
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Note® Pro
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Pantech Jest™ 2
Luge™ by Motorola Prepaid
Samsung Knack™
Samsung Intensity®
LG enV® TOUCH
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Google Nexus 7
Motorola Barrage™
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Legend™
THUNDERBOLT™ by HTC
LG VX8300
LG 4G LTE USB Modem VL600
Samsung SCH-u340
Apple® iPad® with Retina display
LG Cosmos™ Touch
Pantech Hotshot™
Motorola MOTO™ W755
Samsung Fascinate™
LG enV®2
LG G Pad™ X8.3
DROID by MOTOROLA
Moto X™ - Designed by You
HTC Rezound™
Apple® iPad® mini with Retina display
Pantech Breakout™
Motorola RAZR V3m
Samsung ATIV SE™
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
DROID CHARGE by SAMSUNG
Intuition™ by LG
Samsung Alias™ 2
Nokia 2366i
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
BlackBerry® Bold™ 9930 smartphone without camera
LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 6256i
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Smooth™
Samsung Galaxy Note® 10.1
LG VX8360
HTC Rhyme™
Samsung Galaxy Tab® (10.1)
Casio G'zOne Brigade®
Casio G'zOne Rock™
Nokia Lumia 2520
LG VX5400
Samsung Alias™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Terra™
Spectrum™ by LG
LG Optimus Zone™
Sony Xperia® Z2
HTC Desire® 526 Prepaid
Pantech PN-215
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
LG Vortex™
Apple® iPad®
BlackBerry® Tour™ 9630 smartphone
Pantech Crux™
Verizon Wireless UM175 USB Modem
Motorola RAZR V3m in Gray
Motorola MOTO™ VU204
Motorola W385
Revolution™ by LG
LG Ally™
Verizon Converged VOIP Device
LG VX8350
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® Touch
BlackBerry® Curve™ 9330 smartphone
LG Enlighten®
Casio G'zOne Ravine® 2 Non-Camera
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Delphi Connect
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
LG Dare™
Motorola Adventure™ V750
Pantech Caper™ Prepaid
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless CDM8975
Casio EXILIM
Verizon Wireless G'zOne Type-S
Verizon Wireless Escapade®
Sony Xperia® PLAY
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 8530 smartphone
LG Voyager™
Samsung Juke
Pantech PN-210
HTC Trophy™
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Samsung Continuum™
G'zOne Boulder™ Black and Silver
BlackBerry® Curve™ 9370 smartphone
LG VX5300
LG enV®
Verizon Wireless UM150 USB Modem
Nokia 6015i Prepaid
Samsung SCH-u430
Verizon Wireless Salute™
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
Verizon Wireless PC5750 PC Card
Samsung Rogue™
LG Chocolate®
Nokia 2705 Shade™ Non-Camera
Motorola W315
Verizon Wireless USB727 Modem
Samsung SCH-u540
Jest™
Samsung Galaxy Camera®
Motorola Entice™
Verizon Wireless Razzle™
Motorola RAZR V3c
Motorola V325i
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola XOOM™
Samsung SCH-a650
Lumia 2520 Prepaid
Samsung SCH-a930
LG VX6100
LG VX8700
LG Clout™
Motorola MOTO Q™ 9c
Motorola Rival™
LG Chocolate® 3
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
LG VX3200
HP® Pavilion dm1-3010nr Notebook
LG Glance™
Samsung SCH-u550
Sierra Wireless AirCard® 555D
Verizon Wireless Adamant™
Motorola CITRUS™
LG Versa™
Samsung SCH-a670
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung SCH-a870
Motorola V325
Sharp KIN™ ONE
Motorola DEVOUR™ with MOTOBLUR™
LG Fathom®
Samsung Omnia® II
Samsung Gleam®
Samsung Trance™
LG VX4500
LG VX4650
Samsung Glyde™
HP® Mini 311-1037NR Netbook
Verizon Wireless G'zOne Type-S Push to Talk without Camera
DROID R2D2 by MOTOROLA
LG VX8100
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Pantech PN-820
Nokia 7705 Twist™
Samsung Gem™
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Motorola Krave™ ZN4
Verizon Wireless PN-300
Samsung SCH-a950
Samsung N150 Netbook
Samsung Renown™
Samsung Sway™
HTC® Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Verizon Wireless CDM8950
Nokia 7205 Intrigue™
Motorola V60s
Nokia 6215i
Verizon MiFi® 4G LTE Global USB Modem U620L
Nokia 6205
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung SCH-i760
Motorola V276
HTC Merge®
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless V740 ExpressCard
LG VX9400
Kyocera 7135 Smartphone
LG Chocolate®
Samsung FlipShot®
Kyocera KPC650
Kyocera SE47
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung i700 Pocket PC
LG V
Verizon AD3700 Global USB Modem
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a310
Motorola V120e
Motorola MOTOSLVR L7C
Samsung Omnia®
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
HP® Mini 210-1076NR Netbook
Kyocera KWC 2325 Prepaid
Verizon Wireless CDM 7075
Kyocera K323
Kyocera KX1v
Sharp KIN™ TWO
LG VENUS™
Motorola Q™
Samsung i600 Smartphone
Nokia 2605 Mirage
Samsung SCH-a610
Kyocera KWC 2325
Verizon Wireless Blitz® Prepaid
Samsung SCH-a970
Nokia 6315i
Samsung SCH-a850
BlackBerry® 7750
Motorola V265
Samsung SCH-a795
Nokia 3589i
Samsung SCH-a530
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
SCH-u410 Prepaid
Motorola C333
Samsung SCH-a790
Motorola V60p
Samsung SCH-a990
Nokia 2128i
Nokia 6236i
Verizon Wireless U630 PC Card
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Verizon KPC680 ExpressCard®
Motorola V65p
Verizon Wireless V620
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Samsung SCH-i730
HTC Touch Pro™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
Motorola V325xi
Samsung Saga™
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola C343
Motorola T730
Sharp KIN™ ONEm
Kyocera KX444
LG VX4700
Samsung SCH-a890
Samsung SCH-i830
HTC Apache XV6700

Android™ Operating System (OS) FAQs

[FAQs]

General Information
  1. What is the Android operating system (OS)?

    Android is an OS created by Google™ for use on mobile devices, such as smartphones and tablets. It’s an OS that’s available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.

    You can learn more on the Android OS Support page.



  2. How can I find out which Android OS version is on my device?

    The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the User Guide.

    To find out which Android OS is on your device:

    1. Open your device’s Settings.

    2. Tap About Phone or About Device.

    3. Tap Android Version to display your version information.


  3. How do I update my device to the latest version of the Android OS?
    Device models receive software updates at different times. Typically, you’ll receive a notification on your device, letting you know there’s an update available.

    You can also check the Advanced Devices - Software Updates page regularly to see if your device can be updated. Instructions for completing an OS update are available on that page as well.


  4. Is there a cost to update my Android OS?
    No, updating your Android OS is free. You won’t be charged for the update or for the data usage to receive the update.


  5. Where can I learn more about OS updates?
  6. Do I need a Gmail™ account to use an Android device?

    No, you don’t. However, it’s highly recommended because many of the services require you to sign in with a Gmail account to use them. For example, you won’t be able to access Google Play™ to download apps.

    You can set up a free Gmail account online or from your device.



  7. What is Google Play?

    Google Play is the Android storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play will also be available on other compatible Android devices you've connected to your Google account.



  8. Are Android devices capable of receiving future OTA (Over the Air) software updates?

    Yes, you can receive OTA software updates on Android devices.



  9. Can I transfer content, like contacts, pictures and video, from one Android device to another?

    Yes, using your Google account, you can sync and transfer contacts across multiple Android devices. You just need to sign in to each device using your same Google username and password.

    You can also sync media (e.g., pictures, videos, etc.) through Google+ or Verizon Cloud.



  10. Do Android devices dedicate a certain amount of memory to apps, widgets, etc?
    No, there‘s not dedicated memory on the device for apps, widgets, etc.


  11. How many Android apps can I have open at one time?

    The number of simultaneous apps open will vary by device because the Android OS will stop some idle apps from running. Additionally, it’s recommended that you close apps you’re not using to conserve your device’s energy and help it run at its optimal speed.



  12. Can I sync my Android device with my corporate email and calendars?
    Yes, you can sync your Android device with your corporate email, contacts and calendar through Exchange. You can even view your work and personal email accounts in a single, unified inbox.

    For device-specific instructions on how to sync your email, go to our Interactive Simulators page. Select your device from from the list and select the Email section.


  13. Where can I purchase an Android device?
  14. If Google crashes, will there be issues with the Android apps?
    No, Google is a collection of services that run independently from Google Play apps. Individual Google services, such as Gmail or Google Calendar, might not receive updates, or you may not be able to access a certain function if a specific service stops working. For example, if Google Play is impacted, you may not be able to access the Google Play Store on your device.


Lollipop 5.0
  1. What is Lollipop?

    Lollipop is version 5.0 of the Androidâ„¢ operating system (OS).



  2. Is Lollipop available for my Android device?

    Lollipop is only available on select Android devices. Some newly released Android devices will ship with Lollipop preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the Lollipop update is available for your device.



  3. How do I access Quick Settings in Lollipop?

    Quick Settings allows you to access frequently used settings including connectivity settings, flashlight and screen rotation. To access Quick Settings, swipe down twice from the top of the screen.



KitKat
  1. What is KitKat?
    KitKat is version 4.4 of the Android operating system (OS).


  2. What are the features of KitKat?
    For more information about the features available with KitKat, refer to our Android OS Support page.


  3. Is KitKat available for my Android device?
    KitKat is only available on select Android devices. Some newly released Android devices will ship with KitKat preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices – Software Updates page to see if the KitKat update is available for your device.


  4. What is Immersive mode in KitKat?
    Immersive mode is a full-screen feature in KitKat. It uses your entire screen while reading books, watching movies, playing games and listening to music to maximize the available viewing area. The notification bar, navigation buttons and battery icon are hidden from view while you’re in this mode.


  5. How do I exit Immersive mode in KitKat?
    Immersive mode hides the notification bar, navigation buttons and battery icon from view. To restore these items and exit Immersive mode, swipe your finger along the edge of the top or bottom of the screen.


Jelly Bean
  1. What is Jelly Bean?
    Jelly Bean is version 4.3, 4.2 and 4.1 of the Android operating system (OS).


  2. What are the features of Jelly Bean?
    For more information about the features available with Jelly Bean, refer to our Android OS Support page.


  3. Is Jelly Bean available for all Android devices?
    No, Jelly Bean is only available for certain Android devices. You can regularly check the Advanced Devices - Software Updates page to see if Jelly Bean is available for your device or if it’s coming soon.


  4. Will I still be able to use my apps if I upgrade to Jelly Bean from a previous OS version?
    Yes, however you may need to reinstall* certain apps. For more information about a specific app, go to Google Play.

    *Data usage may apply.


  5. When can I update my device to Jelly Bean?
    This depends on which device you have. Check the Advanced Devices - Software Updates page regularly to see if your device can be updated to Jelly Bean.


Troubleshooting
  1. Where can I get help troubleshooting an issue with my Android device?
    If you’re having an issue with your Android device, our online Troubleshooting Assistant may be able to help. Select your device name from the list to view the troubleshooting topics available.

    Android is a trademark of Google, Inc.


Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store