Select Your Device
Moto Z Droid Edition
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Apple® iPhone® 5
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DROID MINI by MOTOROLA
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LG Cosmos™ 3
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Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
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Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
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Verizon 4G LTE Broadband Router with Voice
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DuraXV
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HTC One® (M8)
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Gear S2
Verizon 4G LTE USB Modem 551L
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
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Verizon 4G LTE USB Modem UML295
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DROID TURBO 2 - Designed by You
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Microsoft Surface 3
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DROID DNA by HTC
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Enact™ by LG
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G Pad™ 10.1 LTE
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DROID by MOTOROLA
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DROID INCREDIBLE 2 by HTC
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Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
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HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
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Pantech Breakout™
Galaxy Nexus by Samsung
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Apple® iPad® mini
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Delphi Connect with 4G LTE Mobile Hotspot
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HTC Desire® 612
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Dell™ Vostro™ V13 Laptop
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DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
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Verizon Converged VOIP Device
iPad® mini 4
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DROID 3 by MOTOROLA
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Verizon Wireless UMW190 Global USB Modem
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ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
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LG VX5300
Revolution™ by LG
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Verizon Wireless Coupe™
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DROID PRO by MOTOROLA
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Verizon Wireless PC5750 PC Card
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Casio G'zOne Ravine® 2 Non-Camera
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HP® Mini 1151NR Netbook
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Sharp KIN™ ONE
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
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Verizon Wireless CDM8975
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DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
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Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
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LG Versa™
Motorola MOTO Q™ 9c
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Samsung Rogue™
Samsung SCH-a930
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Verizon Wireless G'zOne Type-S Push to Talk without Camera
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LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
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LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
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Samsung SCH-u620
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Verizon Wireless Salute™
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Motorola DEVOUR™ with MOTOBLUR™
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Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
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Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
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Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
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Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
Motorola MOTO Q™ music 9m
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Android™ Operating System (OS) FAQs

General Information
  1. What is the Android operating system (OS)?

    Android is an OS created by Google™ for use on mobile devices, such as smartphones and tablets. It's an OS that's available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.

    You can learn more on the Android OS Support page.



  2. How can I find out which Android OS version is on my device?

    The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the User Guide.

    To find out which Android OS is on your device:

    1. Open your device's Settings.
    2. Tap About Phone or About Device.
    3. Tap Android Version to display your version information.


  3. How do I update my device to the latest version of the Android OS?

    Device models receive software updates at different times. Typically, you'll receive a notification on your device, letting you know there's an update available.

    You can also check the Advanced Devices - Software Updates page regularly to see if your device can be updated. Instructions for completing an OS update are available on that page as well.



  4. Is there a cost to update my Android OS?

    No, updating your Android OS is free. You won't be charged for the update or for the data usage to receive the update.



  5. Where can I learn more about OS updates?
  6. Do I need a Gmail™ account to use an Android device?

    No, you don't. However, it's highly recommended because many of the services require you to sign in with a Gmail account to use them. For example, you won't be able to access Google Play™ to download apps.

    You can set up a free Gmail account online or from your device.



  7. What is Google Play?

    Google Play is the Android storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play will also be available on other compatible Android devices you've connected to your Google account.



  8. Are Android devices capable of receiving future OTA (Over the Air) software updates?

    Yes, you can receive OTA software updates on Android devices.



  9. Can I transfer content, like contacts, pictures and video, from one Android device to another?

    Yes, using your Google account, you can sync and transfer contacts across multiple Android devices. You just need to sign in to each device using your same Google username and password.

    You can also sync media (e.g., pictures, videos, etc.) through Google+ or Verizon Cloud.



  10. Do Android devices dedicate a certain amount of memory to apps, widgets, etc?

    No, there's not dedicated memory on the device for apps, widgets, etc.



  11. How many Android apps can I have open at one time?

    The number of simultaneous apps open will vary by device because the Android OS will stop some idle apps from running. Additionally, it's recommended that you close apps you're not using to conserve your device's energy and help it run at its optimal speed.



  12. Can I sync my Android device with my corporate email and calendars?

    Yes, you can sync your Android device with your corporate email, contacts and calendar through Exchange. You can even view your work and personal email accounts in a single, unified inbox.

    For device-specific instructions on how to sync your email, go to our Interactive Simulators page. Select your device from from the list and select the Email section.



  13. Can I purchase an Android device online?

    Yes, you can purchase Android devices online on our Android smartphones page.



  14. If Google crashes, will there be issues with the Android apps?

    No, Google is a collection of services that run independently from Google Play apps. Individual Google services, such as Gmail or Google Calendar, might not receive updates, or you may not be able to access a certain function if a specific service stops working. For example, if Google Play is impacted, you may not be able to access the Google Play Store on your device.



Marshmallow
  1. What is Marshmallow?

    Marshmallow is version 6.0 of the Android operating system (OS).



  2. Is Marshmallow available for my Android device?

    Marshmallow is only available on select Android devices. Some newly released Android devices will ship with Marshmallow preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the Marshmallow update is available for your device.



  3. Where can I learn more about Marshmallow?

    You can find general information about Marshmallow and learn about the key features on our Support website.



Lollipop 5.0
  1. What is Lollipop?

    Lollipop is version 5.0 of the Android operating system (OS).



  2. Is Lollipop available for my Android device?

    Lollipop is only available on select Android devices. Some newly released Android devices will ship with Lollipop preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the Lollipop update is available for your device.



  3. How do I access Quick Settings in Lollipop?

    Quick Settings allows you to access frequently used settings including connectivity settings, flashlight and screen rotation. To access Quick Settings, swipe down twice from the top of the screen.



KitKat
  1. What is KitKat?

    KitKat is version 4.4 of the Android operating system (OS).



  2. What are the features of KitKat?

    For more information about the features available with KitKat, refer to our Android OS Support page.



  3. Is KitKat available for my Android device?

    KitKat is only available on select Android devices. Some newly released Android devices will ship with KitKat preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the KitKat update is available for your device.



  4. What is Immersive mode in KitKat?

    Immersive mode is a full-screen feature in KitKat. It uses your entire screen while reading books, watching movies, playing games and listening to music to maximize the available viewing area. The notification bar, navigation buttons and battery icon are hidden from view while you're in this mode.



  5. How do I exit Immersive mode in KitKat?

    Immersive mode hides the notification bar, navigation buttons and battery icon from view. To restore these items and exit Immersive mode, swipe your finger along the edge of the top or bottom of the screen.



Jelly Bean
  1. What is Jelly Bean?

    Jelly Bean is version 4.3, 4.2 and 4.1 of the Android operating system (OS).



  2. What are the features of Jelly Bean?

    For more information about the features available with Jelly Bean, refer to our Android OS Support page.



  3. Is Jelly Bean available for all Android devices?

    No, Jelly Bean is only available for certain Android devices. You can regularly check the Advanced Devices - Software Updates page to see if Jelly Bean is available for your device or if it's coming soon.



  4. Will I still be able to use my apps if I upgrade to Jelly Bean from a previous OS version?

    Yes, however you may need to reinstall* certain apps. For more information about a specific app, go to Google Play.

    *Data usage may apply.



  5. When can I update my device to Jelly Bean?

    This depends on which device you have. Check the Advanced Devices - Software Updates page regularly to see if your device can be updated to Jelly Bean.



Troubleshooting
  1. Where can I get help troubleshooting an issue with my Android device?

    If you're having an issue with your Android device, our online Troubleshooting Assistant may be able to help. Select your device name from the list to view the troubleshooting topics available.

    Android is a trademark of Google, Inc.



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