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Manage your account online with My Verizon. Check your usage, change or reset your Voice Mail password, purchase ringtones, manage Ringback Tones and much more.
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Apple® iPhone® 6
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DROID MAXX by MOTOROLA
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Droid Turbo in Ballistic Nylon
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LG G Pad 8.3 LTE
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Jetpack® MiFi® 6620L
HTC One® (M8)
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LG Revere® 3
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Pantech 4G LTE Global USB Modem UML290
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Verizon Wireless Home Phone
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HTC One®
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Verizon 4G LTE Broadband Router with Voice
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LG Optimus Exceed™ 2
DROID RAZR by MOTOROLA
Lucid™3 by LG
DuraXV
Nokia Lumia 822
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Nokia Lumia Icon
DROID DNA by HTC
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Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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HTC One M9
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Samsung Convoy™ 2
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
Ellipsis™ Jetpack® MHS800L
Nexus 6™
Verizon 4G LTE USB Modem UML295
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Moto E™ Prepaid
DROID RAZR HD by MOTOROLA
GizmoPal™
LG Cosmos™ 2
BlackBerry® Z10 smartphone
BlackBerry® Bold™ 9930 smartphone
Verizon 4G LTE USB Modem 551L
HTC One® (M8) for Windows®
LG Octane™
HTC One® remix
LG Optimus Zone™ 2 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere®
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iPad® Air 2
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Lucid™2 by LG
Windows Phone 8X by HTC
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LTE Internet (Installed)
DROID 4 by MOTOROLA
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Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
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HTC Desire® 612
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Enact™ by LG
Hydro ELITE by KYOCERA
G Pad™ 10.1 LTE
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Galaxy Nexus by Samsung
BlackBerry® Z30 smartphone
Pantech Perception™
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DROID INCREDIBLE 2 by HTC
LG Cosmos™
Verizon Wireless AirCard® 595
Samsung Galaxy Tab® 2 (7.0)
HTC One® max
iPad® mini 3
Samsung Gusto®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
BlackBerry® Q10 smartphone
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Casio G'zOne Ravine®
LG Extravert™
Verizon 4G LTE Broadband Router
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Verizon SureResponse®
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Samsung SCH-u340
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Luge™ by Motorola Prepaid
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Spectrum™ 2 by LG
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Accolade™
DROID 3 by MOTOROLA
LG 4G LTE USB Modem VL600
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
Pantech Jest™ 2
DROID Eris by HTC
Motorola Barrage™
LG VX8300
Apple® iPad® with Wi-Fi + 4G
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
LG G Pad™ X8.3
Motorola MOTO™ W755
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LG enV®2
DROID by MOTOROLA
LG Cosmos™ Touch
Moto X™ - Designed by You
LG enV® TOUCH
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Lancet™
Apple® iPad® with Retina display
Pantech Hotshot™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
HTC Rezound™
DROID CHARGE by SAMSUNG
Samsung Alias™ 2
LG Optimus Exceed™ Prepaid
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DROID INCREDIBLE by HTC
Nokia 2366i
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LG Migosm
LG VX5500
Verizon Wireless USB760 Modem
Casio G'zOne Boulder®
Intuition™ by LG
Apple® iPad® mini with Retina display
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
HTC Rhyme™
Motorola RAZR V3m
LG VX8360
Samsung Galaxy Tab® (10.1)
Verizon Wireless AirCard® 595U USB Modem
Nokia 6256i
LG VX5400
Casio G'zOne Brigade®
Samsung ATIV Odyssey™
Samsung Alias™
Sony Xperia® Z2
Nokia Lumia 2520
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
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DROID 2 GLOBAL by MOTOROLA
LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Pantech PN-215
Spectrum™ by LG
Samsung Galaxy Tab® 4
BlackBerry® Curve™ 9330 smartphone
Motorola W385
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® (7.7)
Verizon Wireless UM175 USB Modem
BlackBerry® Tour™ 9630 smartphone
Revolution™ by LG
LG Chocolate® Touch
Pantech Crux™
LG Ally™
Apple® iPad®
Pantech Caper™ Prepaid
Motorola RAZR V3m in Gray
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
LG Enlighten®
LG Dare™
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
LG Vortex™
Samsung SCH-u410
Sony Xperia® PLAY
Casio G'zOne Ravine® 2 Non-Camera
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Motorola Adventure™ V750
Verizon Wireless CDM8975
Delphi Connect
Verizon Wireless Escapade®
Casio EXILIM
HTC Trophy™
DROID PRO by MOTOROLA
BlackBerry® Torch™ 9850 smartphone
Motorola MOTO™ VU204
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
LG enV®
Samsung Omnia® II
Sierra Wireless AirCard® 580
LG Voyager™
Sierra Wireless AirCard® 555D
LG Chocolate® 3
Samsung SCH-a650
Samsung Juke
Motorola Entice™
DROID XYBOARD 10.1 by MOTOROLA
Pantech PN-210
BlackBerry® Curve™ 8530 smartphone
Sharp KIN™ ONE
Nokia 6015i Prepaid
Motorola MOTOKRZR K1m
Samsung SCH-u540
Verizon Wireless Razzle™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Verizon Wireless PC5750 PC Card
Motorola W315
LG VX8700
Jest™
Verizon Wireless CDM8950
LG VX8100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG Chocolate®
Motorola Rival™
LG Versa™
Verizon Wireless Adamant™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless UM150 USB Modem
DROID XYBOARD 8.2 by MOTOROLA
LG VX6100
Motorola V325i
Samsung Gem™
Kyocera KWC 2325
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LG Fathom®
Samsung Continuum™
Verizon Wireless Salute™
LG VX5300
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Nokia 7205 Intrigue™
Nokia 7705 Twist™
Verizon Wireless USB727 Modem
Motorola DEVOUR™ with MOTOBLUR™
Motorola XOOM™
HP® Pavilion dm1-3010nr Notebook
Samsung Trance™
Samsung Gleam®
LG V
Motorola V325
Kyocera 7135 Smartphone
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Samsung Glyde™
DROID R2D2 by MOTOROLA
LG VX3300
Nokia 6205
Gateway® LT2016u Netbook
LG Glance™
G'zOne Boulder™ Black and Silver
LG VX3200
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a870
LG Clout™
Motorola MOTO Q™ 9c
Samsung i700 Pocket PC
LG VX4650
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a950
Sharp KIN™ TWO
Pantech PN-820
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
LG VX4500
Motorola V60s
Motorola V65p
Motorola E815
Samsung SCH-a850
SCH-u410 Prepaid
Kyocera KX414
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX6000
Nokia 2705 Shade™
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
Samsung FlipShot®
HTC Merge®
Samsung Omnia®
HTC Apache XV6700
Samsung Sway™
Verizon Wireless Blitz® Prepaid
LG VX9400
Motorola CITRUS™
Kyocera K323
Kyocera KPC650
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Nokia 2605 Mirage
Verizon Wireless V620
Sharp KIN™ TWOm
Nokia 6236i
Verizon Wireless V740 ExpressCard
Verizon Wireless PN-300
Motorola MOTORIZR Z6tv
Motorola MOTO™ Z6c World Edition
Nokia 3589i
Kyocera KX444
Verizon Wireless U630 PC Card
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a990
LG VENUS™
Kyocera SE47
Samsung i600 Smartphone
Nokia 2128i
Samsung SCH-a890
Samsung SCH-i830
Nokia 6315i
Motorola MOTO Q™ music 9m
Verizon Wireless XV6600 without Camera
Samsung SCH-a310
BlackBerry® 7250
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LG VX10
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
BlackBerry® 7750
Samsung SCH-a610
HP® Mini 110-3098NR Netbook
Motorola T730
Kyocera KWC 2325 Prepaid
Nokia 6215i
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
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Motorola Krave™ ZN4
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Motorola V325xi
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Motorola C333
Kyocera KX2
Motorola V265
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Kyocera K404
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970
Lumia 2520 Prepaid

Change Mobile Number FAQs

[FAQs]

General Information
  1. How do I change my mobile number online?

    Only an Account Owner or Account Manager can change a mobile number online. Learn more about account access roles.

    To change your mobile number online:

    1. Go to the Change Mobile Number page in My Verizon.

    2. If you have multiple lines on your account, select the mobile number you want to change and click Next.

    3. Select Get a new number.

    4. Enter the ZIP code for the area you live in or select a city and state for your new number from the dropdown menus.

      Note: You also have the option of porting in (i.e., transferring) an existing number from another service provider. For more information on porting, visit our Local Number Portability FAQs.

    5. Click Next.

    6. Select an area code and exchange number from the dropdown.

      Note: You will automatically be assigned the last 4 digits for your new number based on what's available.

    7. Click Next.

    8. Select a date for the changes to take effect and click Next.

      Note: If you select to have the change effective today or pick a specific day before the first day of your next bill cycle, your bill will be prorated. If you don't select the change to take effect today, it will take place at midnight ET of the selected day.

    9. Review your changes and click Submit.

      Note: A confirmation page will display with further information and next steps.


    You've successfully changed your mobile number online.

    You can also watch our How to Change Your Phone Number video for instructions.



  2. How much does it cost to change my number?

    Changing your number is a free service if completed online. It will cost $15 if you do it by calling Customer Service at (800) 922-0204.



  3. Why do I need to select an effective date when changing my mobile number?

    This effective date will determine when your number will change and billing for the new number will begin.



  4. What is proration?

    Proration is an adjustment that is made to your bill when you make a change to your account in the middle of a bill cycle. When proration occurs, you'll see:

    • A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.

    • A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.

    • A charge for the monthly access for the new number for the next month.

    • The monthly allowances associated with your plan may also be prorated, and overage charges may occur.


  5. Can I choose my new mobile number when changing my number in My Verizon?

    When you change your mobile number in My Verizon, you can select the area code and prefix. The last four digits will be automatically assigned to you based on what's available.



  6. When I change my number, how long will it take for the change to occur?

    If you choose to change your number today, it should happen immediately once you complete the process and follow the instructions for resetting your phone. If you don't choose today, the number will change at midnight ET of the chosen day, and then you'll need to follow the instructions given to you for resetting your phone.



  7. Will I lose my contacts if I change my number?

    No, your contacts are saved on your phone so you shouldn't lose them.

    To help ensure that you don't lose your contacts and to be able to transfer them to your next device, use Verizon Cloud to back them up, along with all the other valuable content on your device. If your device isn't compatible with Verizon Cloud, you can use Backup AssistantSM Plus.



  8. If I change my number, will I lose my voice mail messages or text messages?

    It's possible that you may lose your voice mail and/or text messages when you change your number. Refer to our Voice Mail FAQs to learn about saving your voice mail messages.

    If you use Verizon Cloud or Backup Assistant Plus, you'll be able to sync your saved content with your new number.

    Note: If you have an Android™ device running Gingerbread (2.3) OS or earlier, changing your number will cause a factory reset, which sets your device back to the original settings when the phone was new. Apps, messages, accounts set up on the phone, etc. will all be erased.



  9. When I change my number, what happens when someone calls my old number?

    The person calling your old number will receive a message that the number is no longer in service. The call won't be forwarded to your new number.



  10. When I change my number, will it be updated on my friends’ and family members’ phones?

    No, you'll have to give out your new number to anyone you want to have it.



  11. How do I change my number with another number on my account?

    You'll need to switch devices with the other line on the account, which you can do online if you're an Account Owner or Account Manager. Learn more about account access roles.

    Refer to our Activate / Switch Device FAQs for information.



  12. I changed my number online and now my phone isn’t working. What should I do?

    Depending on the type of phone you have, follow the steps below.

    3G Phone

    1. Completely turn off your phone and turn it back on.
    2. Call *228.
    3. Select option 1 when prompted.
    4. End the call.
    5. Call #832 toll-free to verify that your new number is working.


    4G Phone

    1. Completely turn off your phone and turn it back on.
    2. Wait 2-5 minutes, and then completely turn off your phone and turn it back on again.
    3. Call #832 toll-free to verify that your new number is working.


    If you complete these steps and your phone still isn't working, visit a Verizon Wireless store or call Customer Service at (800) 922-0204.



  13. Can I change my mobile number online if I have a pending order on my account?

    No, if you currently have a pending order on your account, you won't be able to change your mobile number online until the pending order is complete. Learn more at our Pending Orders Information page.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it's canceled and the order will have to be placed again.



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