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Change Mobile Number FAQs

General Information
  1. How do I change my mobile number online?

    There is no charge for changing your mobile number online.

    Note: Only an Account Owner or Account Manager can change a mobile number online. Learn more about account access roles.

    To change your mobile number online:

    1. Go to the Change Mobile Number page in My Verizon.

    2. If you have multiple lines on your account, select the mobile number you want to change and click Next.

    3. Select Get a new number.

    4. Enter the ZIP code for the area you live in or select a city and state for your new number from the dropdown menus.

      Note: You also have the option of porting in (i.e., transferring) an existing number from another service provider. For more information on porting, visit our Local Number Portability FAQs.

    5. Click Next.

    6. Select an area code and exchange number from the dropdown.

      Note: You will automatically be assigned the last 4 digits for your new number based on what's available.

    7. Click Next.

    8. Select a date for the changes to take effect and click Next.

      Note: If you select to have the change effective today or pick a specific day before the first day of your next bill cycle, your bill will be prorated. If you don't select the change to take effect today, it will take place at midnight ET of the selected day.

    9. Review your changes and click Submit.

      Note: A confirmation page will display with further information and next steps.


    You've successfully changed your mobile number online.

    You can also watch our How to Change Your Phone Number video for instructions.



  2. Why do I need to select an effective date when changing my mobile number?

    This effective date will determine when your number will change and billing for the new number will begin.



  3. What is proration?

    Proration is an adjustment that is made to your bill when you make a change to your account in the middle of a bill cycle. When proration occurs, you'll see:

    • A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.

    • A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.

    • A charge for the monthly access for the new number for the next month.

    • The monthly allowances associated with your plan may also be prorated, and overage charges may occur.


  4. Can I choose my new mobile number when changing my number in My Verizon?

    When you change your mobile number in My Verizon, you can select the area code and prefix. The last four digits will be automatically assigned to you based on what's available.



  5. When I change my number, how long will it take for the change to occur?

    If you choose to change your number today, it should happen immediately once you complete the process and follow the instructions for resetting your phone. If you don't choose today, the number will change at midnight ET of the chosen day, and then you'll need to follow the instructions given to you for resetting your phone.



  6. Will I lose my contacts if I change my number?

    No, your contacts are saved on your phone so you shouldn't lose them.

    To help ensure that you don't lose your contacts and to be able to transfer them to your next device, use Verizon Cloud to back them up, along with all the other valuable content on your device. If your device isn't compatible with Verizon Cloud, you can use Backup AssistantSM Plus.



  7. If I change my number, will I lose my voice mail messages or text messages?

    It's possible that you may lose your voice mail and/or text messages when you change your number. Refer to our Voice Mail FAQs to learn about saving your voice mail messages.

    If you use Verizon Cloud or Backup Assistant Plus, you'll be able to sync your saved content with your new number.

    Note: If you have an Android™ device running Gingerbread (2.3) OS or earlier, changing your number will cause a factory reset, which sets your device back to the original settings when the phone was new. Apps, messages, accounts set up on the phone, etc. will all be erased.



  8. When I change my number, what happens when someone calls my old number?

    The person calling your old number will receive a message that the number is no longer in service. The call won't be forwarded to your new number.



  9. When I change my number, will it be updated on my friends’ and family members’ phones?

    No, you'll have to give out your new number to anyone you want to have it.



  10. How do I change my number with another number on my account?

    You'll need to switch devices with the other line on the account, which you can do online if you're an Account Owner or Account Manager. Learn more about account access roles.

    Refer to our Activate / Switch Device FAQs for information.



  11. I changed my number online and now my phone isn’t working. What should I do?

    Depending on the type of phone you have, follow the steps below.

    4G Phone:

    1. Turn off your phone and turn it back on.
    2. Wait 2-5 minutes, then turn off your phone again and turn it back on.
    3. Call #832 toll-free to verify that your new number is working.


    3G Phone:

    1. Turn off your phone and turn it back on.
    2. Call *228.
    3. Select option 1 when prompted.
    4. End the call.
    5. Call #832 toll-free to verify that your new number is working.


    If you complete these steps and your phone still isn't working, visit a Verizon Wireless store or call Customer Service at (800) 922-0204.



  12. Can I change my mobile number online if I have a pending order on my account?

    No. If you currently have a pending order on your account, you won't be able to change your mobile number online until the pending order is completed or removed from your account. Learn more on our Pending Orders Information page.

    An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

    Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

    To remove a pending order from your account:

    1. Go to the My Orders page in My Verizon.
    2. Click View pending account changes.
    3. Click Delete next to the pending order you wish to remove.
    4. Click Delete pending account change.


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