My Verizon

Manage your account online with My Verizon. Check your usage, change or reset your Voice Mail password, purchase ringtones, manage Ringback Tones and much more.
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Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Convoy™ 3
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™ Prepaid
BlackBerry® Tour™ 9630 smartphone
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Brigadier™ by Kyocera
LG Decoy®
Motorola Entice™
LG G Vista
LG enV®2
Verizon Wireless UM175 USB Modem
LG Optimus Zone™
LG VX5200
HTC One® remix
BlackBerry® Q10 smartphone
Motorola V276
Sony Xperia® PLAY
Motorola V325
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Verizon Wireless PN-300
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Samsung SCH-a630
LTE Internet (Installed)
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Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
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Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
Verizon 4G LTE USB Modem 551L
THUNDERBOLT™ by HTC
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon AD3700 Global USB Modem
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
LG Clout™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Sony Xperia® Z3v
Motorola Rapture™ VU30
Motorola V276 Prepaid
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Motorola E815
LG VX3300
Kyocera KPC650
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Kyocera KX1v
Nokia 6256i
Motorola T720
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LG VX10
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Sharp KIN™ TWO
Samsung Sway™
Ellipsis™ 8
Verizon Converged VOIP Device
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG VENUS™
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Transpyre™ Prepaid
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BlackBerry® Bold 9650 smartphone
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SCH-u410 Prepaid
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Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
DROID ULTRA by MOTOROLA
Apple® iPhone® 5c
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
DuraXV
Motorola Adventure™ V750
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Apple® iPad® with Retina display
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BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung Network Extender
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless PC5750 PC Card
Galaxy Note® Edge
Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
Motorola W385
HP® Mini 210-1076NR Netbook
Motorola W315
Google Nexus 7
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Motorola V325i
LG Optimus Exceed™ 2
LG G3
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung Galaxy Tab® (10.1)
Samsung SCH-a670
Samsung Galaxy S® III
LG VX3200
Samsung SCH-a650
Samsung Galaxy Stellar™
Samsung Galaxy S® 4 mini
Samsung Gusto®
Samsung Omnia® II
LG VX3450
Moto X™ (2nd Gen.)
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Kyocera SE47
Lucid™2 by LG
LG Revere®
Nokia Lumia 822
Kyocera 7135 Smartphone
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
LG VX3100
Samsung Saga™
Motorola C333
Samsung SCH-a610
HTC Rezound™
Samsung Reality™
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Moto G™ by Motorola
LG Optimus Zone™ 2
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Alias™ 2
Samsung Galaxy Note® 4
Jest™
Samsung Convoy™
Kyocera K404
Verizon SureResponse®
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
Samsung Intensity® II
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Verizon KPC680 ExpressCard®
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Casio G'zOne Commando® 4G LTE
Apple® iPad® mini with Retina display
LG Enlighten®
Galaxy Nexus by Samsung
Apple® iPad® Air™
DROID XYBOARD 10.1 by MOTOROLA
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Nokia 2128i
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
HP® Pavilion dm1-2010nr Entertainment Notebook
Casio G'zOne Commando®
BlackBerry® Curve™ 9370 smartphone
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
Samsung i700 Pocket PC
Apple® iPhone® 5
Apple® iPhone® 4
Samsung Galaxy Camera®
Blackberry Classic Non Camera
Samsung Galaxy Core Prime™
Blackberry Classic
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Dell™ Vostro™ V13 Laptop
Nokia 2285
LG Vortex™
Verizon Ellipsis™ Jetpack®
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
Nokia Lumia Icon
Samsung Galaxy Legend™
HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Samsung Galaxy Tab® 4 (10.1)
Nokia 6215i
Casio G'zOne Brigade®
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
DROID X2 by MOTOROLA
DROID 3 by MOTOROLA
Samsung Illusion™
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
Verizon Wireless Adamant™
Verizon Wireless UMW190 Global USB Modem
Kyocera KX444
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Tab® 2 (10.1)
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4650
Nokia Lumia 2520
Casio EXILIM
Samsung Fascinate™
Samsung Galaxy Tab® 2 (7.0)
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG V
LG Ally™
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity®
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Moto E™ Prepaid
Samsung ATIV SE™
Motorola Barrage™
LG Revere® 3
LG enV® TOUCH
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Motorola RAZR V3m
Samsung SCH-u550
LG VX4700
Verizon Wireless USB1000 Global USB Modem
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Pantech PN-210
Spectrum™ by LG
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Pantech Crux™
Moto X™ - Designed by You
LG Octane™
Verizon Ellipsis™ 7
LG VX9400
LG Fathom®
Verizon Wireless V740 ExpressCard
Samsung Gem™
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Samsung Gusto® 2
Motorola CITRUS™
Samsung Galaxy Tab®
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Lucid™3 by LG
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG VX6100
Apple® iPad®
DROID PRO by MOTOROLA
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Change Mobile Number FAQs

[FAQs]

General Information
  1. How do I change my mobile number online?
    Only an Account Owner or Account Manager can change a mobile number online. Learn more about account access roles.

    To change your mobile number online:
    1. Go to the Change Mobile Number page in My Verizon.

    2. If you have multiple lines on your account, select the mobile number you want to change and click Next.

    3. Select Get a new number.

    4. Enter the ZIP code for the area you live in or select a city and state for your new number from the dropdown menus.

      Note: You also have the option of porting in (i.e., transferring) an existing number from another service provider. For more information on porting, visit our Local Number Portability FAQs.

    5. Click Next.

    6. Select an area code and exchange number from the dropdown.

      Note: You will automatically be assigned the last 4 digits for your new number based on what's available.

    7. Click Next.

    8. Select a date for the changes to take effect and click Next.

      Note: If you select to have the change effective today or pick a specific day before the first day of your next bill cycle, your bill will be prorated. If you don’t select the change to take effect today, it will take place at midnight ET of the selected day.

    9. Review your changes and click Submit.

      Note: A confirmation page will display with further information and next steps.

    You’ve successfully changed your mobile number online.


  2. How much does it cost to change my number?
    Changing your number is a free service if completed online. It will cost $15 if you do it by calling Customer Service at (800) 922-0204.


  3. Why do I need to select an effective date when changing my mobile number?
    This effective date will determine when your number will change and billing for the new number will begin.


  4. What is proration?
    Proration is an adjustment that is made to your bill when you make a change to your account in the middle of a bill cycle. When proration occurs, you'll see:
    • A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.

    • A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.

    • A charge for the monthly access for the new number for the next month.

    • The monthly allowances associated with your plan may also be prorated, and overage charges may occur.


  5. Can I choose my new mobile number when changing my number in My Verizon?
    When you change your mobile number in My Verizon, you can select the area code and prefix. The last four digits will be automatically assigned to you based on what’s available.


  6. When I change my number, how long will it take for the change to occur?
    If you choose to change your number today, it should happen immediately once you complete the process and follow the instructions for resetting your phone. If you don’t choose today, the number will change at midnight ET of the chosen day, and then you’ll need to follow the instructions given to you for resetting your phone.


  7. Will I lose my contacts if I change my number?
    No, your contacts are saved on your phone so you shouldn’t lose them.

    To help ensure that you don’t lose your contacts and to be able to transfer them to your next device, use Verizon Cloud to back them up, along with all the other valuable content on your device. If your device isn’t compatible with Verizon Cloud, you can use Backup Assistant℠ Plus.


  8. If I change my number, will I lose my voice mail messages or text messages?
    It’s possible that you may lose your voice mail and/or text messages when you change your number. Refer to our Voice Mail FAQs to learn about saving your voice mail messages.

    If you use Verizon Cloud or Backup Assistant Plus, you’ll be able to sync your saved content with your new number.

    Note: If you have an Android™ device running Gingerbread (2.3) OS or earlier, changing your number will cause a factory reset, which sets your device back to the original settings when the phone was new. Apps, messages, accounts set up on the phone, etc. will all be erased.


  9. When I change my number, what happens when someone calls my old number?
    The person calling your old number will receive a message that the number is no longer in service. The call won’t be forwarded to your new number.


  10. When I change my number, will it be updated on my friends’ and family members’ phones?
    No, you’ll have to give out your new number to anyone you want to have it.


  11. How do I change my number with another number on my account?
    You’ll need to switch devices with the other line on the account, which you can do online if you’re an Account Owner or Account Manager. Learn more about account access roles.

    Refer to our Activate / Switch Device FAQs for information.


  12. I changed my number online and now my phone isn’t working. What should I do?
    Depending on the type of phone you have, follow the steps below.

    3G Phone
      1. Completely turn off your phone and turn it back on.
      2. Call *228.
      3. Select option 1 when prompted.
      4. End the call.
      5. Call #832 toll-free to verify that your new number is working.

    4G Phone

      1. Completely turn off your phone and turn it back on.
      2. Wait 2-5 minutes, and then completely turn off your phone and turn it back on again.
      3. Call #832 toll-free to verify that your new number is working.

    If you complete these steps and your phone still isn’t working, visit a Verizon Wireless store or call Customer Service at (800) 922-0204.


  13. Can I change my mobile number online if I have a pending order on my account?
    No, if you currently have a pending order on your account, you won’t be able to change your mobile number online until the pending order is complete. Learn more at our Pending Orders Information page.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it’s canceled and the order will have to be placed again.


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