Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
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LG Revere® 3
Samsung Galaxy S6 edge +
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
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LG Exalt™II
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DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
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LG enV®3
G Pad™ 10.1 LTE
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DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
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Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Transfer Content Between Devices

Have a new phone? We've made moving your prized pictures, videos, contacts and more, easier than ever with Verizon's Content Transfer app.

1 Download the Verizon Content Transfer app to your old phone from the Google Play™ Store or Apple® App StoreSM.

 

2 Activate your new phone and download the Content Transfer app. Already have a phone? Learn how to activate your new or certified pre-owned device.

 

3 Follow the prompts on both phones to transfer your content using the app.


Please note: When using the Content Transfer app to move messages to an Android phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You'll be able to change your default message app after the content transfer is completed.

Remember, when you're up and running with your new phone, keep your content secure with Verizon Cloud.

  1. Using the Content Transfer app between Android™ smartphones

    (ID 204895)

    Refer to Back Up and Transfer content Between Devices for additional options.

    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an iPhone
    Refer to Transfer content - content Transfer App - iPhone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Choose the phone that appears on the screen.
      Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap Use Hotspot.
      2. Confirm both phones are on the same Wi-Fi network then tap Yes.
      3. Enter the phone PIN from the new phone in to the old phone, tap Done then tap Connect.
      Tap a Phone Name
    4. If prompted, tap Yes to change the messaging app.
      Tap Yes
    5. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when an X is present.
      • Contacts
      • Photos
      • Videos
      • Audio (Android to Android only)
      • Call Logs (Android to Android only)
      • SMS (Android to Android only)
      Tap Transfer
    6. When the transfer is finished, click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Tap Accept.
      Tap Accept
    4. Tap Yes to change the messaging app.
      Tap Yes
    5. Tap Close.
      Tap Close

     

    Top



    KB ID 204895

  2. Using the Content Transfer app between Apple iPhones®

    (ID 205095)

    Refer to Back Up and Transfer content Between Devices for additional options.

    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an Android Smartphone.
    Refer to Transfer content - content Transfer App - Android Smartphone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. Tap WiFi Settings.
      Tap a Phone Name
    4. Tap the WiFi option for the other phone.
      Tap a WiFi Option
    5. Enter the password for the WiFi connection (located on the "New Phone") then tap Join.
      Tap Join
    6. Tap Back to My Verizon (located in the upper left).
      Tap Back to My Verizon
    7. Tap Yes.
      Tap Yes
    8. Enter the phone PIN (located on the "New Phone") into the old phone then tap Connect.
      Tap Connect
    9. If prompted tap OK to allow access to Contacts.
      Tap OK
    10. If prompted tap OK to allow access to Photos.
      Tap OK
    11. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when an X is present.
      • Contacts
      • Photos
      • Videos
      Tap Transfer
    12. When the transfer is finished click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. Tap WiFi Settings.
      Tap a Phone Name
    4. Tap the WiFi option for the other phone.
      Tap a WiFi Option
    5. Enter the password for the WiFi connection (located on the "New Phone") then tap Join.
      Tap Join
    6. Tap Back to My Verizon (located in the upper left).
      Tap Back to My Verizon
    7. Tap Yes.
      Tap Yes
    8. Enter the New Phones PIN into the appropriate location on the old phone.
      Enter the PIN Code into the Old Phone
    9. Tap Close.
      Tap Close

     

    Top



    KB ID 205095

  3. Using the Content Transfer app between iPhone and Android smartphones

    After downloading the Content Transfer app, you'll need to pair your devices before you start transferring content between an Android and iPhone.

    Phone requirements:

    • Android 4.0 (Ice Cream Sandwich) or newer*
    • iPhone 5 or newer
    • iOS 8 or newer

    * Motorola and HTC Android phones require Android 5.0 (Lollipop) or newer

    The Android phone will automatically create a direct, secure Wi-Fi connection.

    To start the content transfer process on your iPhone:

    1. Tap Settings.
    2. Tap Wi-Fi.
    3. Select the Wi-Fi network shown on the Android phone, enter password if necessary.
    4. Tap Back to content transfer (in upper left of the screen)

    Then continue through the steps to transfer your content.

    Transferring content to an iPhone.

    Transferring content to an Android phone.

    If you're using an older Android phone (Honeycomb or older) or iPhone (iPhone 5 and/or iOS 7 or older):

    1. Manually connect your old and new phones to the same Wi-Fi network. Once connected, your new phone will generate a Wi-Fi network PIN.
    2. Enter the PIN shown on the new phone into your old phone, then continue through the steps to transfer your content.

    Now that you've transferred your content, keep it safe and secure with Verizon Cloud.




  4. Using Verizon Cloud to secure your content

    You can use Verizon Cloud to secure your content. It's just 3 simple steps:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play Store or Apple App Store.
    2. Open the Verizon Cloud app and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.
    3. Activate your device after you receive the notification. Open the Verizon Cloud app to access your content, which is now securely backed up.



  5. Support links for additional ways to backup and transfer content

    If you already use a different cloud service and need support, visit:

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Just select your current device and then your new one and we'll tell you how to do it.




  6. Have a basic phone? Learn how to backup and restore your content.

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content between basic phones.




  7. Related

    iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2016 Samsung Telecommunications America, LLC. Samsung, and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 05/23/2016

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