Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Samsung Galaxy S7
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
LG G3
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
Samsung Galaxy J3 V
LG Revere® 3
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G Vista
LG G2
HTC Desire® 526
Samsung 4G LTE Network Extender
Samsung Galaxy J3 (2016)
LG V10™
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
LG G5
LG Extravert™ 2
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal® 2 by LG
HTC One® (M8)
DROID ULTRA by MOTOROLA
Gear S2
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
GizmoGadget™ by LG
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
HTC One M9
LG K8 V
Galaxy Note® Edge
Verizon 4G LTE USB Modem UML295
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Samsung Convoy® 4
Sony Xperia® Z3v
hum by Verizon
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
HTC Desire® 626
Nexus 6
Nokia Lumia 928
iPad® Pro
Transpyre™ Prepaid
LG K4™ LTE
Samsung Convoy™ 2
Verizon Ellipsis® 10
Gear S®
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Moto G™ by Motorola
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
Nokia Lumia 822
LG Terra™
iPad® Air 2
HTC One®
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ II
LG Exalt™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
HTC 10™
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
Galaxy Tab E (8.0)
Lucid™3 by LG
LG Revere®
LG Cosmos™ 2
HTC One® (M8) for Windows®
Samsung Galaxy S® III mini
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Verizon SureResponse®
LG Exalt™II
Samsung Intensity™ III
Lancet™
Samsung Galaxy Tab® 2 (7.0)
Microsoft Surface 3
Lancet™ for Android™
LG Revere® 2
DROID DNA by HTC
Kyocera DuraXV+
Samsung Convoy™
LG G Pad™ X8.3
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z10 smartphone
LG enV®3
HTC Desire® 530
Samsung Galaxy Tab® 4 (10.1)
Enact™ by LG
BlackBerry® Q10 smartphone
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Wireless USB760 Modem
G Pad™ 7.0 LTE
Samsung Gear S2 classic
DROID by MOTOROLA
Galaxy Tab E
iPad Pro™ (9.7-inch)
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
Samsung Gusto®
HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
Samsung Haven™
Pantech Breakout™
Galaxy Nexus by Samsung
Samsung Galaxy Stellar™
Samsung Illusion™
Apple® iPad® mini
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Delphi Connect with 4G LTE Mobile Hotspot
Casio G'zOne Boulder®
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Lucid™ by LG
Pantech Hotshot™
LG Vortex™
Lucid™2 by LG
Apple® iPad® with Retina display
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™ II
Verizon Converged VOIP Device
iPad® mini 4
LG VX5500
Pantech Jest™ 2
LG enV® TOUCH
Pantech Perception™
DROID 3 by MOTOROLA
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung Galaxy Note® Pro
Samsung Smooth™
Samsung Intensity™
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
Samsung Fascinate™
ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
LG VX5300
Revolution™ by LG
Samsung Juke
Samsung Alias™
Verizon Wireless USB727 Modem
LG Chocolate®
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless Coupe™
Apple® iPad®
LG Voyager™
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Casio EXILIM
Samsung SCH-u430
Sony Xperia® PLAY
Spectrum™ by LG
DROID PRO by MOTOROLA
LG VX5200
G'zOne Boulder™ Black and Silver
Verizon Wireless Escapade®
HTC Trophy™
Blackberry Classic Non-Camera
Motorola E815
Samsung SCH-u540
LG Chocolate® 3
LG Enlighten®
Samsung Reality™
Verizon Wireless PC5750 PC Card
LG Optimus Exceed™ Prepaid
LG Dare™
Casio G'zOne Ravine® 2 Non-Camera
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
Samsung Continuum™
HP® Mini 1151NR Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ ONE
Samsung Omnia® II
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX6100
LG enV®
Motorola W315
Verizon Wireless CDM8975
Verizon Wireless Razzle™
Motorola MOTO™ Z6c World Edition
DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
Samsung SCH-a870
Motorola Entice™
Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
Motorola XOOM™
LG Versa™
Motorola MOTO Q™ 9c
Samsung SCH-a310
Samsung Rogue™
Samsung SCH-a930
Motorola RAZR V3m in Gray
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Gleam®
Motorola V325
LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
Samsung SCH-a950
LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
Samsung Omnia®
Samsung SCH-u620
Verizon Wireless USB1000 Global USB Modem
Pantech PN-215
Samsung Sway™
Verizon Wireless Salute™
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u550
Nokia 6315i
Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
HTC Merge®
Samsung Renown™
Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
Samsung SCH-a850
Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Transfer Content Between Devices

Have a new phone? We've made moving your prized pictures, videos, contacts and more, easier than ever with Verizon's Content Transfer app.

1 Download the Verizon Content Transfer app to your old phone from the Google Play™ Store or Apple® App StoreSM.

 

2 Activate your new phone and download the Content Transfer app. Already have a phone? Learn how to activate your new or certified pre-owned device.

 

3 Follow the prompts on both phones to transfer your content using the app.


Please note: When using the Content Transfer app to move messages to an Android phone, a pop-up screen asks if you want to change your default text messaging app. You must tap Yes to avoid losing your text messages. You'll be able to change your default message app after the content transfer is completed.

Remember, when you're up and running with your new phone, keep your content secure with Verizon Cloud.

  1. Using the Content Transfer app between Android™ smartphones

    (ID 204895)

    Refer to Back Up and Transfer content Between Devices for additional options.

    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an iPhone
    Refer to Transfer content - content Transfer App - iPhone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Choose the phone that appears on the screen.
      Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
      1. Tap Use Hotspot.
      2. Confirm both phones are on the same Wi-Fi network then tap Yes.
      3. Enter the phone PIN from the new phone in to the old phone, tap Done then tap Connect.
      Tap a Phone Name
    4. If prompted, tap Yes to change the messaging app.
      Tap Yes
    5. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when an X is present.
      • Contacts
      • Photos
      • Videos
      • Audio (Android to Android only)
      • Call Logs (Android to Android only)
      • SMS (Android to Android only)
      Tap Transfer
    6. When the transfer is finished, click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • Android to Android
      • Android to iPhone
      Tap Continue
    3. Tap Accept.
      Tap Accept
    4. Tap Yes to change the messaging app.
      Tap Yes
    5. Tap Close.
      Tap Close

     

    Top



    KB ID 204895

  2. Using the Content Transfer app between Apple iPhones®

    (ID 205095)

    Refer to Back Up and Transfer content Between Devices for additional options.

    Old Device Transfer Process
    The old phone containing the desired media files.
    New Device Transfer Process
    The new phone that the desired media files are going to.
    Transferring contacts and media to or from an Android Smartphone.
    Refer to Transfer content - content Transfer App - Android Smartphone for further assistance.

     

    Old Device transfer process

    1. While in the content Transfer app, tap Old.
      Tap Old
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. Tap WiFi Settings.
      Tap a Phone Name
    4. Tap the WiFi option for the other phone.
      Tap a WiFi Option
    5. Enter the password for the WiFi connection (located on the "New Phone") then tap Join.
      Tap Join
    6. Tap Back to My Verizon (located in the upper left).
      Tap Back to My Verizon
    7. Tap Yes.
      Tap Yes
    8. Enter the phone PIN (located on the "New Phone") into the old phone then tap Connect.
      Tap Connect
    9. If prompted tap OK to allow access to Contacts.
      Tap OK
    10. If prompted tap OK to allow access to Photos.
      Tap OK
    11. Select the desired media to transfer to the new phone then tap Transfer.
      Note Selected when an X is present.
      • Contacts
      • Photos
      • Videos
      Tap Transfer
    12. When the transfer is finished click Close.
      Tap Close

     

    Top

     

    New Device Transfer Process

    1. While in the content Transfer app, tap New.
      Tap New
    2. Tap an option then tap Continue.
      • iPhone to iPhone
      • iPhone to Android
      Tap Continue
    3. Tap WiFi Settings.
      Tap a Phone Name
    4. Tap the WiFi option for the other phone.
      Tap a WiFi Option
    5. Enter the password for the WiFi connection (located on the "New Phone") then tap Join.
      Tap Join
    6. Tap Back to My Verizon (located in the upper left).
      Tap Back to My Verizon
    7. Tap Yes.
      Tap Yes
    8. Enter the New Phones PIN into the appropriate location on the old phone.
      Enter the PIN Code into the Old Phone
    9. Tap Close.
      Tap Close

     

    Top



    KB ID 205095

  3. Using the Content Transfer app between iPhone and Android smartphones

    After downloading the Content Transfer app, you'll need to pair your devices before you start transferring content between an Android and iPhone.

    Phone requirements:

    • Android 4.0 (Ice Cream Sandwich) or newer*
    • iPhone 5 or newer
    • iOS 8 or newer

    * Motorola and HTC Android phones require Android 5.0 (Lollipop) or newer

    The Android phone will automatically create a direct, secure Wi-Fi connection.

    To start the content transfer process on your iPhone:

    1. Tap Settings.
    2. Tap Wi-Fi.
    3. Select the Wi-Fi network shown on the Android phone, enter password if necessary.
    4. Tap Back to content transfer (in upper left of the screen)

    Then continue through the steps to transfer your content.

    Transferring content to an iPhone.

    Transferring content to an Android phone.

    If you're using an older Android phone (Honeycomb or older) or iPhone (iPhone 5 and/or iOS 7 or older):

    1. Manually connect your old and new phones to the same Wi-Fi network. Once connected, your new phone will generate a Wi-Fi network PIN.
    2. Enter the PIN shown on the new phone into your old phone, then continue through the steps to transfer your content.

    Now that you've transferred your content, keep it safe and secure with Verizon Cloud.




  4. Using Verizon Cloud to secure your content

    You can use Verizon Cloud to secure your content. It's just 3 simple steps:

    1. Connect your phone to Wi-Fi (to avoid data charges) and download the latest version of the Verizon Cloud app from the Google Play Store or Apple App Store.
    2. Open the Verizon Cloud app and follow the onscreen instructions. Your first backup can take a while, but you'll be notified when your backup is complete.
    3. Activate your device after you receive the notification. Open the Verizon Cloud app to access your content, which is now securely backed up.



  5. Support links for additional ways to backup and transfer content

    If you already use a different cloud service and need support, visit:

    Our online Content Transfer tool shows you the steps to transfer content between your current and new devices. Just select your current device and then your new one and we'll tell you how to do it.




  6. Have a basic phone? Learn how to backup and restore your content.

    If you have basic phones, you can use the Verizon Wireless Backup Assistant and Backup Assistant Plus to transfer, backup and restore content between basic phones.




  7. Related

    iPhone is a registered trademarks of Apple Inc. Android is a trademark of Google, Inc.
    © 2016 Samsung Telecommunications America, LLC. Samsung, and Smart Switch are trademarks of Samsung Electronics Co., Ltd.

Modified: 05/23/2016

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