Verizon Cloud

Verizon Cloud offers secure online storage to back up and sync your important contacts, photos, videos, music, documents, call logs and text messages. Access and manage all your content on any of your devices, even while you're on-the-go.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
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Apple® iPhone® 5s
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Apple® iPhone® 5c
DROID MAXX by MOTOROLA
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Apple® iPad® 2
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Apple® iPhone® 4
Verizon Ellipsis™ 7
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Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
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Nokia Lumia 928
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DuraXV
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LG Optimus Exceed™ 2
Verizon 4G LTE Broadband Router with Voice
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Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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DROID DNA by HTC
G Pad™ 7.0 LTE
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Nexus 6™
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Nokia Lumia 822
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Transpyre™ Prepaid
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Verizon 4G LTE USB Modem UML295
HTC One M9
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Gear S®
LG Exalt™
Nokia Lumia Icon
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LTE Internet (Installed)
GizmoPal™
LG Optimus Zone™ 2 Prepaid
LG Cosmos™ 2
Microsoft Lumia 735
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DROID Eris by HTC
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BlackBerry® Z10 smartphone
LG Octane™
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iPad® Air 2
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Lucid™2 by LG
LG Revere®
DROID 4 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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Verizon 4G LTE USB Modem 551L
HTC Desire® 612
G Pad™ 10.1 LTE
BlackBerry® Z30 smartphone
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Lucid™ by LG
HTC One® (M8) for Windows®
Blackberry Classic
Verizon Wireless AirCard® 595
LG Cosmos™
BlackBerry® Q10 smartphone
LG enV®3
Enact™ by LG
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
LG Accolade™
Windows Phone 8X by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Nexus by Samsung
Pantech Perception™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Hydro ELITE by KYOCERA
LG Extravert™
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
HTC One® max
Moto X™ - Designed by You (2nd Generation)
Verizon 4G LTE Broadband Router
iPad® mini 3
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Ravine®
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Verizon SureResponse®
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Apple® iPad® mini
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DROID 3 by MOTOROLA
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Apple® iPad® with Retina display
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LG Cosmos™ Touch
LG enV®2
Motorola MOTO™ W755
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DROID by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
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HTC Rezound™
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LG G Pad™ X8.3
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Dell™ Vostro™ V13 Laptop
Nokia 6256i
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DROID 2 GLOBAL by MOTOROLA
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BlackBerry® Tour™ 9630 smartphone
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LG Chocolate® Touch
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Verizon Wireless USB720 Modem
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Sharp KIN™ ONEm
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Casio G'zOne Ravine® 2 Non-Camera
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Motorola MOTO™ VU204
LG Dare™
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HTC Trophy™
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LG Voyager™
Samsung Juke
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Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
LG enV®
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LG VX5300
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Casio EXILIM
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Pantech PN-210
HP® Mini 1151NR Netbook
Samsung SCH-u430
LG VX5200
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Verizon Wireless UM150 USB Modem
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Jest™
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Motorola V325i
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LG VX6100
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Verizon Wireless PC5750 PC Card
Nokia 2705 Shade™ Non-Camera
LG Chocolate®
Samsung Galaxy Camera®
LG VX3200
Nokia 6015i Prepaid
Motorola W315
Motorola E815
Verizon Wireless USB727 Modem
Samsung Continuum™
Verizon Wireless Salute™
Motorola RAZR V3c
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Samsung SCH-u540
Gateway® LT2016u Netbook
BlackBerry® Curve™ 9310 smartphone
Sierra Wireless AirCard® 580
LG VX8100
Motorola Rival™
LG Chocolate® 3
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LG Clout™
Sierra Wireless AirCard® 555D
Sharp KIN™ ONE
Lumia 2520 Prepaid
Samsung Gleam®
LG Versa™
LG VX8700
Samsung SCH-a870
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Verizon Wireless Adamant™
Motorola MOTO™ Z6c World Edition
Motorola MOTO Q™ 9c
Samsung SCH-u550
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Motorola DEVOUR™ with MOTOBLUR™
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LG VX3300
HP® Pavilion dm1-3010nr Notebook
LG Fathom®
LG Glance™
Nokia 7205 Intrigue™
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Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola MOTO™ Z6cx World Edition without Camera
Compaq® Mini CQ10-688nr Netbook
LG VX4650
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG VX4500
Samsung Renown™
Sharp KIN™ TWOm
Motorola Krave™ ZN4
HTC Merge®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Motorola V325
LG VX6000
Samsung Omnia®
Verizon Wireless V740 ExpressCard
Pantech PN-820
LG V
Samsung SCH-a950
Nokia 6205
BlackBerry® 7250
Motorola V276
Nokia 2605 Mirage
LG Chocolate®
Kyocera KX414
Kyocera 7135 Smartphone
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
Samsung Sway™
Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
Motorola V710
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Samsung SCH-a850
Kyocera SE47
Samsung N150 Netbook
Samsung SCH-a990
Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
Motorola MOTOSLVR L7C
LG VX9400
Motorola MOTORAZR maxx Ve
Kyocera KPC650
SCH-u410 Prepaid
HP® Mini 210-1076NR Netbook
Motorola V265
Samsung SCH-a795
Nokia 3589i
Nokia 2128i
Kyocera KWC 2325
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
Motorola V65p
Kyocera K323
Nokia 6315i
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Motorola V120e
Nokia 6236i
Verizon Wireless U630 PC Card
Kyocera KX1v
Motorola Q™
Samsung SCH-a790
Motorola V60p
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
LG VX10
Samsung SCH-n330
Motorola MOTORIZR Z6tv
BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
Samsung Saga™
Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

Verizon Cloud FAQs

[FAQs]

General Information
  1. What is Verizon Cloud?

    Verizon Cloud is a service that offers secure cloud storage to wirelessly back up and sync the content on your mobile device.

    You can use Verizon Cloud to sync content between your phone, tablet, computer and other devices. It ensures your content is available virtually anywhere you want to access or manage it. If your device is ever damaged, lost or stolen, you don't have to worry about losing your contacts or files. Watch a video about Verizon Cloud to learn more.

    Verizon Cloud can back up and sync your:

    • Contacts
    • Pictures
    • Videos
    • Music
    • Documents
    • Text and multimedia messages
    • Call logs*


    *Call logs are Customer Proprietary Network Information (CPNI) and are subject to the Verizon Wireless Privacy Principles, which are available at http://www22.verizon.com/about/privacy/.



  2. Is there any type of content that I shouldn't store on Verizon Cloud?

    Verizon Cloud and Backup Assistant PlusSM are not designed for secure transmission or storage of personal healthcare information. Therefore, they must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively, "HIPAA"). If your business is a Covered Entity or Business Associate as defined by HIPAA, or if your business otherwise does not want its users to save content other than contacts to these services, you must block these services. To do so, follow the instructions below.

    You can block Verizon Cloud and Backup Assistant Plus for individual lines on your business account by accessing My Business, (or MyVerizon for customers without a business contract) and selecting "Block Verizon Cloud." Or contact your Global Enterprise Advisor or Verizon customer service at (800) 922-0204. Please note that applying the block will restrict users of Verizon Cloud and Backup Assistant Plus from accessing and storing any content except contacts.



  3. How can I access my content in Verizon Cloud?

    There are several ways you can access your content in Verizon Cloud:

    • Most Androidâ„¢ smartphones & tablets*
    • iOS devices (including iPhone® and iPad®)
    • The Verizon Cloud desktop application for your computer or laptop
    • My Verizon on a computer (Windows®, Mac® or Linux®) with an Internet connection


    *To check if your device is supported, see our list of supported devices at www.verizonwireless.com/cloud.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  4. Is Verizon Cloud compatible with my phone, tablet or computer?

    Verizon Cloud is compatible with:

    • Most Android smartphones and tablets*
    • All iOS devices (including iPhone and iPad)
    • Your computer through:
      • The Verizon Cloud desktop application
      • My Verizon (on Windows, Mac or Linux)


    To check if your device is supported, see our list of supported devices at www.verizonwireless.com/cloud.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  5. How much does Verizon Cloud cost?

    There's a variety of Verizon Cloud storage plans available, including a free 5 GB option. If you find you need additional storage, you can get up to 250 GB for a monthly fee. Visit VerizonWireless.com/cloud for pricing details.

    If you're on The MORE Everything PlanSM, 25 GB of Verizon Cloud storage is now included.* You can upgrade to 25 GB from the Verizon Cloud app or add the feature from the Products & Apps page in My Verizon.

    If you already subscribe to Backup Assistant Plus, you'll continue to pay the same monthly rate when you switch to Verizon Cloud. If you're currently subscribed to the free Backup Assistant Plus option (500 MB of storage), you'll be automatically upgraded to a 5 GB free account when you download and install the Verizon Cloud app on your Android or iOS device.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  6. How much storage do I get with Verizon Cloud?

    Verizon Cloud comes with 5 GB of free storage when you download and install the Verizon Cloud app on your device. For a monthly fee, you can purchase up to 250 GB of additional cloud storage. Visit www.VerizonWireless.com/cloud for more details on our available storage plans.

    If you're on The MORE Everything Plan, 25 GB of Verizon Cloud storage is now included.* You can upgrade to 25 GB from the Verizon Cloud app or add the feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  7. How do I get Verizon Cloud on my phone, tablet or computer?

    The steps to get Verizon Cloud vary based on the type of device you're using:

    • Android (includes smartphones and tablets) - Verizon Cloud may already be on your device. Open the App list on your device and look for Verizon Cloud. If you don't see it, search for and download it from Google Play™ Store. You may also get an app upgrade notification for Backup Assistant Plus, if that service is on your device.

      Note: If Verizon Cloud doesn't come up in the search results, your device may not be compatible. See our list of supported devices at www.verizonwireless.com/cloud.

    • iOS (includes iPhone and iPad) - Search for and download the Verizon Cloud app from the Apple® App StoreSM. If you currently use Backup Assistant Plus on your iOS device, you'll need to uninstall the Backup Assistant Plus app and install Verizon Cloud instead.

    • Computer (includes Windows, Mac or Linux) - To download the Verizon Cloud app to your computer, visit the Desktop Apps Verizon Cloud page and select the version for your computer's operating system.

    • On the Web - Once you've activated Verizon Cloud on your mobile device, you can access your cloud content online from your web browser. Go to www.verizonwireless.com/cloud and scroll down to click Manage Your Content.


  8. What happens to my content in Backup Assistant or Backup Assistant Plus when I upgrade to Verizon Cloud?

    If you currently use Backup Assistant or Backup Assistant Plus, all your backed up content, including contacts, photos, music and documents, will automatically transfer when you activate Verizon Cloud. Plus, you'll be able to use the additional features that Verizon Cloud offers.



  9. Am I eligible to subscribe to Verizon Cloud?

    If you have an active Verizon Wireless account, you're eligible to subscribe to Verizon Cloud, regardless of the type of mobile device you have. Verizon Cloud offers a wide variety of ways to access the content you have stored in the cloud (e.g., computer, mobile phone, tablet and web browser).

    However, to get the 5 GB free storage, you'll need to download the app to a compatible Android or iOS device. To check if your device is supported, see our list of supported devices at VerizonWireless.com/cloud.

    If you're on The MORE Everything Plan, 25 GB of Verizon Cloud storage is now included.* You can upgrade to 25 GB from the Verizon Cloud app or add the feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  10. Why are some apps called V CAST Media Manager, Backup Assistant and/or Backup Assistant Plus instead of Verizon Cloud?

    Some devices weren't able to access Verizon Cloud when it was first created, so there were a variety of other options to back up your data. However, most of the devices with the older apps are now eligible to upgrade to the latest version of Verizon Cloud.

    If you have V CAST Media Manager, Backup Assistant or the Backup Assistant Plus app on your device, follow the instructions below for the type of device you have:

    • Android (smartphone or tablet) -- Download and install the latest of the Verizon Cloud app from the Google Play Store if your device is compatible with Verizon Cloud. Verizon Cloud will automatically replace the older app on your device.

    • iOS (iPhone or iPad) -- Download and install the latest Verizon Cloud app from Apple App Store. After installing Verizon Cloud, you'll need to uninstall the old Backup Assistant Plus app.

    • Computer -- Download and install Verizon Cloud for your computer. Verizon Cloud will automatically replace the older app on your computer.

    • Basic phone -- Verizon Cloud isn't currently accessible from a basic phone, so continue using Backup Assistant. If you set up Verizon Cloud to sync supported content on your computer or tablet, your basic phone will sync contacts with the cloud through Backup Assistant. But it won't sync any other types of content.

    Content you upload using the original apps for computer, tablet, netbook, web and phone will transfer to Verizon Cloud.



Using Verizon Cloud
  1. When I sign in to Verizon Cloud, do I use the same sign-in information as My Verizon?

    Yes. When you're required to sign in to Verizon Cloud, use the same sign-in credentials you use to sign in to My Verizon. If you change your My Verizon credentials, you'll need to sign in to Verizon Cloud with the new credentials.



  2. How do I back up and sync my contacts using Verizon Cloud?

    When you open the Verizon Cloud app for the first time on your mobile device, you'll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. The Verizon Cloud app will provide confirmation that the contacts are being synced.

    For step-by-step visual instructions on using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.

    If you think your contacts aren't being synced by Verizon Cloud, go to the Settings menu of the Verizon Cloud app and make sure that the Contacts box is checked under the "What to back up" option. By doing this, you've successfully activated contacts sync from Verizon Cloud.

    If you upgrade or switch to a different device, your contacts will transfer over with all your other Verizon Cloud content.



  3. How do I sync my videos to Verizon Cloud on an Apple device?

    In order to create the best Verizon Cloud experience, videos aren't automatically set to be backed up on iOS.

    To activate automatic video backup on Verizon Cloud for iOS:

    1. Go to the Settings menu of the Verizon Cloud app.
    2. Check the box for Videos on the Backup Settings screen.

    You've successfully activated automatic video backup. The videos on your device will be backed up the next time Verizon Cloud syncs.



  4. How do I manage my text messages and call logs in Verizon Cloud?

    If you're on a device that supports the syncing of text messages and call logs to Verizon Cloud, you won't be able to access that content using the app itself. Instead, you can manage what's in the Cloud from the standard text messaging and calling apps on your device. For example, deleting a text message from the messaging app will also delete the message from Verizon Cloud.

    Note: Disabling the sync of text messages or call logs can result in differences between what's on your device and what's in your cloud storage.



  5. How many of my text messages will sync to Verizon Cloud?

    When you first sync your device with Verizon Cloud, all text messages from the last 90 days will sync to the cloud. From that time, all new text messages sent or received on your device will also sync to the cloud.

    When you switch to a new device, all your text messages that are saved in Verizon Cloud will restore to your new device.

    Notes:

    • The first time you sync to Verizon Cloud may take a long time, depending on how many text messages and how much other content you have to sync. The first sync should always be done over Wi-Fi and with your device connected to a wall charger.

    • When you delete a text or multimedia message from your phone, it will also be deleted from the cloud.


  6. When I delete something from my phone or tablet, will it still be saved in Verizon Cloud?

    It depends. Many items aren't deleted from the cloud when you delete them from your device, but some are.

    The following lists show what will be saved and what will be deleted in the cloud if you delete it on your device.

    • Remain saved in the cloud:
      • Pictures
      • Videos
      • Songs
      • Documents
         
    • Will be deleted from the cloud:
      • Contacts
      • Text and multimedia messages
      • Call logs


  7. How do I get contacts I backed up to Verizon Cloud on to my new phone?

    Before completing this action, make sure your contacts in the cloud are up to date. You may want to perform another backup to the cloud from your old phone, if you can.

    To sync your contacts from the cloud to your new phone:

    1. Open the Verizon Cloud app from your new phone's App menu.

      Note: If Verizon Cloud isn't listed in your App menu, you'll need to download the Verizon Cloud app to your new phone.

    2. Tap Get Started.

    3. Select the types of files you want restored to your new phone from the cloud.

      Note: This initial sync could take a long time, depending on how much content you select. We recommend you connect your phone to Wi-Fi and plug it into the wall charger until this process is complete.

    4. Tap OK.

    You've successfully synced your content from the cloud to your new phone.



  8. How do I download content from Verizon Cloud to my phone or tablet?

    To download content from your cloud storage:

    1. Open the Verizon Cloud app on your mobile device.

    2. Select the content type (e.g., music, pictures, videos, documents) you'd like to download.

    3. Locate the file you want to download, and then touch and hold the file name to select it.

      Note: If you're using an Apple device, you'll have to tap the Edit button on the top right of the screen, and then tap the file you'd like to download.

    4. From the available Menu options, tap Download.

    You've successfully downloaded content from the cloud to your device.

    For step-by-step visual instructions for using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.



  9. How do I know if content on my phone is stored in my Verizon Cloud account?

    Verizon Cloud automatically uploads all the data for each content type you've set it to sync (pictures, videos, etc.). As long as you choose to sync a content type and have room in your account to store it, everything you have on your mobile device will be uploaded to Verizon Cloud.



  10. How much does it cost to upload or download a file on my phone or tablet with the Verizon Cloud app?

    Syncing over Wi-Fi - If you keep Verizon Cloud in "Wi-Fi only" mode and always use Wi-Fi when syncing or streaming content, you won't be charged for data usage.

    Syncing over the network using data - If your device isn't connected to a Wi-Fi network, data charges may apply when uploading, downloading or streaming a file with the Verizon Cloud app, and you'll be charged according to your data plan.



  11. I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone or tablet?

    Yes, Verizon Cloud backs up from multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android (both internal + external removable memory)
    • Root folder3
    • DCIM and sub-folders
    • Pictures and sub-folders
    • SD_VIDEO folder in the Casio Commando 4G

    iOS:
    • Camera Roll and Videos in the Photos app
    Music2 Android (both internal and external removable memory)
    • Root folder
    • Music and sub-folders
    Documents2 Microsoft® Office documents (PDF, PPT, PPTX, DOC, DOCX, XLS and XLSX) located anywhere on the device will be backed up


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.

    3 Root on a smartphone or tablet is equivalent to a C: drive on a computer; it's the highest folder level.



  12. I downloaded photos, videos, songs, files or documents from Verizon Cloud. Where are they on my phone or tablet?

    Verizon Cloud stores downloaded content in multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android: Downloaded photos and videos will appear under the Downloads album under Gallery; the downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    iOS: Downloaded photos and videos will appear in the Camera Roll album in the Photos app

    Music2 Downloaded songs will appear in the Music Player or Music apps (not the Play Music menu)

    (The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory)
    Documents2 The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.



  13. Can I use the Verizon Cloud desktop application on my computer to upload a file to my online storage?

    Yes, the Verizon Cloud desktop application can connect to the same storage that your mobile app uses.

    To connect your desktop application to your online storage:

    1. From your computer, download and install the Verizon Cloud desktop application.

    2. Open the Verizon Cloud desktop application.

    3. Click Cloud on the left.

    4. Enter your mobile number and My Verizon password to sign in to your cloud storage.


    You can then drag and drop files from other sources on the left (e.g., Local Media Content, Facebook®, your connected phone, etc.) to upload files to Verizon Cloud.



  14. Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud?

    Yes, as long as the file format is supported by Verizon Cloud, you should be able to play or view the file. If the file format isn't supported, you can still download the file to your mobile device but you won't be able to play or view it.



  15. Can I set the Verizon Cloud desktop application on my computer to automatically back up content?

    Yes, the Verizon Cloud desktop application supports automatic backups to your online storage.

    To set up automatic backups, use the wizard that automatically launches when you open the application for the first time. It will scan your computer (for the specified folders only) and back up any relevant content to your cloud storage. Any files that you add to the specific backup folders will be automatically backed up as well.

    Note: You can manually open the wizard by clicking Cloud on the menu and then clicking Setup Wizard.

    Alternatively, to configure your desktop application to backup automatically:

    1. From the menu, click Preferences.

    2. Click Backup settings.

    3. Set up your automatic backup preferences (including the content types and folders to back up). Ensure the Enable Backup box is checked, otherwise daily backups won't run.

    You've successfully set up automatic backups.



  16. What media file formats does Verizon Cloud support?

    Verizon Cloud supports each of the major media content types, including photos, videos, music and documents. Within each content type, the service supports a wide range of formats, including the following:

    Audio Formats AAC, AC-3, AMR-NB, AMR-WB, AMV IMA ADPCM, DV Audio, MPEG Audio Layer 2, MPEG Audio Layer 3, WavPack, WMA v1/v2
    Video Formats DV, Flash Screen Video, FLV, H.261, H.263 (+), MPEG-1, MPEG-2, MPEG-4, RealVideo 1.0, RealVideo 2.0, RealVideo 4.0, WMV7, WMV8
    Photo Formats JPG, JPEG, BMP, GIF, PNG, TIFF
    Document Formats DOC, DOCX, XLS, XLSX, PPT, PPTX, PPS, PDF, TXT, RTF, DOT, HTML, HTM, XM


  17. Can I create albums or playlists using Verizon Cloud?

    Yes, you can use the mobile app, desktop application on your computer or web interface to create and manage albums and playlists.

    To create an album or playlist:

    1. Select a photo or song.
    2. Select the option to create an album or playlist.
    3. Once a playlist or album is created, you can add more songs or photos.


    You've successfully created an album or playlist. You also can upload an album, playlist or folder saved on your computer.



  18. Can I change the default location in which downloads from Verizon Cloud are saved on my phone?

    If your phone supports both internal and external memory, you can select one or the other as the default download location.



  19. If I get a new phone, what happens to the files I’ve saved to my Verizon Cloud account?

    When you change phones, you'll be able to access your cloud storage from your new phone as long as it's supported by Verizon Cloud.

    Note: Some devices may not support syncing all the content Verizon Cloud offers. In that case, all remaining content is still protected in the cloud and accessible online through My Verizon or the Verizon Cloud desktop application for your computer. However, messages and call logs aren't accessible from the web, computer or tablet.



  20. How do I know how much Verizon Cloud storage I've used?

    The Verizon Cloud app has a storage meter that shows the amount of online storage used, along with the amount of online storage in your subscription. You'll receive notifications as you approach your storage limit, letting you know that it's time to upgrade and how much storage you have left.



  21. What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online?

    Once your cancelation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

    Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service at (800) 922-0204.

    Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription.



Troubleshooting
  1. I have Backup Assistant Plus Media on my device, and Verizon Cloud didn’t replace the old service when I downloaded it. How do I disable Backup Assistant Plus Media?

    If your device came with Backup Assistant Plus Media preloaded, that service won't disappear when you download Verizon Cloud. You should disable Backup Assistant Plus Media after setting up Verizon Cloud to avoid the possibility of additional data usage and battery drain.

    To disable Backup Assistant Plus Media:

    1. Open your device's Settings app.
    2. Scroll down and tap Backup Assistant Plus.
    3. Uncheck the boxes for each of the following:

      • Pictures
      • Videos
      • Music
      • Documents
      • Contacts (if applicable)

        Note: You may need to select Backup Assistant Plus Media to see these options.

    You've successfully disabled Backup Assistant Plus Media. It will no longer sync media from your device, and Verizon Cloud will take over to protect your content.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. iPhone, iPad, Mac, App Store and Apple are trademarks of Apple Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Microsoft is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.



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