Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
BlackBerry® Q10 smartphone
Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
Samsung Gusto®
LG Cosmos™
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Verizon Cloud FAQs

General Information
  1. What is Verizon Cloud?

    Verizon Cloud is a service that offers secure cloud storage to wirelessly back up and sync the content on your mobile device.

    You can use Verizon Cloud to sync content between your phone, tablet, computer and other devices. It ensures your content is available virtually anywhere you want to access or manage it. If your device is ever damaged, lost or stolen, you don't have to worry about losing your contacts or files.

    Verizon Cloud can back up and sync your:

    • Contacts
    • Pictures
    • Videos
    • Music
    • Documents
    • Text and multimedia messages
    • Call logs*

    Watch a video about Verizon Cloud to learn more.

    *Call logs are Customer Proprietary Network Information (CPNI) and are subject to the Verizon Wireless Privacy Principles.

    Get Verizon Cloud now



  2. How much does Verizon Cloud cost?

    There's a variety of Verizon Cloud storage plans available, including a free 5 GB option. If you need additional storage, you can get up to 1 TB for a monthly fee.

    Refer to VerizonWireless.com/cloud for pricing details.

    If you already subscribe to Backup Assistant Plus, you'll continue to pay the same monthly rate when you switch to Verizon Cloud. If you're currently subscribed to the free Backup Assistant Plus option (500 MB of storage), you'll be automatically upgraded to a 5 GB free account when you download and install the Verizon Cloud app on your Android or iOS device.

    For lines on The Verizon Plan that switched from The MORE Everything® Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. If you're adding a new line on The Verizon Plan, you can get 5 GB free storage.

    You can upgrade your storage amount from the Verizon Cloud app or add the Verizon Cloud feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  3. How can I access my content in Verizon Cloud?

    There are several ways to access your content in Verizon Cloud:

    • Cloud mobile app (available for iOS and most Android™ devices*)
    • Cloud desktop app for your computer or laptop
    • Cloud website

    *To check if your device is supported, open the app store on your device and search for Verizon Cloud. If the app is listed in the search results, your device is compatible. You can download the Cloud app from the app store if it's not already on your device.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  4. Is Verizon Cloud compatible with my phone, tablet or computer?

    Verizon Cloud is compatible with:

    • Most Android smartphones and tablets*
    • All iOS devices (including iPhone® and iPad®)
    • Your computer through:
      • The Cloud desktop app
      • The Cloud website (on Windows®, Mac® or Linux®)

    *To check if your device is supported, open the app store on your device and search for Verizon Cloud. If the app is listed in the search results, your device is compatible. You can download the Cloud app from the app store if it's not already on your device.

    Note: Some content may not be supported for transfer or download to certain smartphone operating systems.



  5. How much storage do I get with Verizon Cloud?

    Verizon Cloud comes with 5 GB of free storage when you download and install the Verizon Cloud app on your device. If you need more storage space, you can get up to 1 TB for a monthly fee.

    Refer to VerizonWireless.com/cloud for more details on our available storage plans and pricing.

    For lines on The Verizon Plan that switched from The MORE Everything Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. When you add a new line on The Verizon Plan, you can get 5 GB free storage.

    You can upgrade your storage amount through the Verizon Cloud app or from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  6. How do I get Verizon Cloud on my phone, tablet or computer?

    The steps to get Verizon Cloud vary based on the type of device you're using:

    • Android (includes smartphones and tablets) - Verizon Cloud may already be on your device. Open the App list on your device and look for Verizon Cloud. If you don't see it, search for Verizon Cloud in the Google Play™ Store on your device, and download it.

      Notes:
      • If Backup Assistant Plusis on your device, you may get an app upgrade notification.

      • If Verizon Cloud doesn't come up in the search results, your device may not be compatible.
    • iOS (includes iPhone and iPad) - Search for and download the Verizon Cloud app from the Apple App Store®. If you currently use Backup Assistant Plus on your iOS device, you'll need to uninstall the Backup Assistant Plus app and install Verizon Cloud instead.

    • Computer (includes Windows or Mac) - To download the Verizon Cloud app to your computer, visit the Desktop Apps Verizon Cloud page and select the version for your computer's operating system.

    • On the Web - Once you've activated Verizon Cloud on your mobile device, you can access your cloud content online from your web browser through the Cloud website.

      Note: Use your mobile number and My Verizon Password to sign in to the Verizon Cloud website.


  7. What happens to my content in Backup Assistant or Backup Assistant Plus when I upgrade to Verizon Cloud?

    If you currently use Backup Assistant or Backup Assistant Plus, all of your backed up content, including contacts, photos, music and documents, will automatically transfer when you activate Verizon Cloud.

    Plus, you'll be able to use the additional features that Verizon Cloud offers.



  8. Am I eligible to subscribe to Verizon Cloud?

    If you have an active standard monthly Verizon Wireless account, you're eligible to subscribe to Verizon Cloud, regardless of the type of mobile device you have. Prepaid accounts aren't eligible to subscribe to Verizon Cloud.

    There's a wide variety of ways you can access the content you have stored in the cloud (e.g., computer, mobile phone, tablet and web browser).

    However, to get the 5 GB free storage, you'll need to download the app to a compatible Android or iOS device.

    For lines on The Verizon Plan that switched from The MORE Everything Plan and lines currently on The MORE Everything Plan, 25 GB of Verizon Cloud storage is included*. When you add a new line on The Verizon Plan, you can get 5 GB free storage.

    You can upgrade from the Verizon Cloud app or add the feature from the Products & Apps page in My Verizon.

    *Qualifying customers will see a monthly $2.99 credit on their bill.



  9. Why are some apps called V CAST Media Manager, Backup Assistant and/or Backup Assistant Plus instead of Verizon Cloud?

    Some devices weren't able to access Verizon Cloud when it was first created, so there were a variety of other options to back up your data. However, most of the devices with the older apps are now eligible to upgrade to the latest version of Verizon Cloud.

    If you have V CAST Media Manager, Backup Assistant or the Backup Assistant Plus app on your device, follow the instructions below for the type of device you have:

    • Android (smartphone or tablet) - Download and install the latest of the Verizon Cloud app from the Google Play Store. Verizon Cloud will automatically replace the older app on your device.

      Note: If Verizon Cloud doesn't come up in the search results, your device may not be compatible.

    • iOS (iPhone or iPad) - Download and install the latest Verizon Cloud app from Apple App Store. After installing Verizon Cloud, you'll need to uninstall the old Backup Assistant Plus app.

    • Computer - Download and install Verizon Cloud for your computer. Verizon Cloud will automatically replace the older app on your computer.

    • Basic phone - Verizon Cloud isn't currently accessible from a basic phone, so continue using Backup Assistant. If you set up Verizon Cloud to sync supported content on your computer or tablet, your basic phone will sync contacts with the cloud through Backup Assistant. But it won't sync any other types of content.

    Content you upload using the original apps for computer, tablet, netbook, web and phone will transfer to Verizon Cloud.



  10. Is there any type of content that I shouldn't store on Verizon Cloud?

    Verizon Cloud and Backup Assistant PlusSM aren't designed for secure transmission or storage of personal healthcare information. Therefore, they must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively, "HIPAA").

    If your business is a Covered Entity or Business Associate as defined by HIPAA, or if your business otherwise doesn't want its users to save content other than contacts to these services, you must block these services.

    To block Verizon Cloud and Backup Assistant Plus for individual lines on your business account:

    1. Go to My Business Account.
    2. In the Account Maintenance tab, click Wireless Numbers and Users.
    3. Select the phone number you want to manage.
    4. In the Actions dropdown, click Add or Remove Features.
    5. In the Block Services window, check the box for Block Verizon Cloud.
    6. Click Continue in the bottom-right corner of the screen.
    7. Click Submit on the Order Confirmation page.

    You'll receive an email confirming the change.

    You can also block Verizon Cloud by contacting your Global Enterprise Advisor or Verizon Wireless Customer Service at (800) 922-0204.

    Note: Blocking Verizon Cloud will restrict users from accessing and storing any content except contacts in Verizon Cloud and Backup Assistant Plus.



  11. Why is my Verizon Cloud storage amount or monthly charge different than usual when I didn't make a plan change?

    We recently lowered the cost of our Verizon Cloud plans, giving you more storage for your money. Rather than requiring you to manually switch to the new plans, we automatically switched you to a new equivalent plan.

    Your new plan is either:

    • The same price with more storage
    • A lower price with the same amount or more storage

    No one was switched to a plan that costs more than they were paying previously.

    If you'd like more information about your new Cloud storage plan, go to the Products & Apps page in My Verizon. You'll also be able to see the other new plans available.

    Enjoy your extra storage on us!



Using Verizon Cloud
  1. How do I sign in to Verizon Cloud?

    When you're prompted to sign in to Verizon Cloud, use your mobile number and your My Verizon Password.

    You must use your own mobile number, not the number or User ID for anyone else on the account, to access your Verizon Cloud content. The Account Owner can only access the Verizon Cloud content they’ve backed up from their device. They can’t access the content associated with any other lines on their account.

    If you change your My Verizon Password, you'll need to sign in to Verizon Cloud with the new Password.



  2. How do I back up and sync my contacts using Verizon Cloud?

    When you open the Verizon Cloud app for the first time on your mobile device, you'll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. If you're using an Android device, your Google contacts will also sync with Verizon Cloud. The Verizon Cloud app will provide confirmation that the contacts are being synced.

    For step-by-step visual instructions on using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.

    If you think your contacts aren't being synced by Verizon Cloud, go to the Settings menu of the Verizon Cloud app and make sure that the Contacts box is checked under the "What to back up" option. By doing this, you've successfully activated Contacts Sync from Verizon Cloud.

    If you upgrade or switch to a different compatible device, your contacts will transfer to your new device along with all of your other Verizon Cloud content.



  3. I have more than one line on my account. How do I manage the Verizon Cloud content backed up from my other devices?

    Every mobile number on your account has a separate Verizon Cloud account associated with it. To access the content stored in the cloud for a specific device, you have to sign in to the Verizon Cloud website using that device's mobile number and My Verizon Password.

    You can't view the cloud content for all of your devices at once, even as the Account Owner. You can only see the cloud content associated with the specific mobile number you sign in under.

    Note: Tablets also have a mobile number assigned to them, which you can use to sign in to Verizon Cloud. If you sign in with your tablet number, you'll access the cloud specific to your tablet. If you sign in with your mobile phone number, you can view, sync and back up to your phone’s cloud account. If you don’t know your tablet's mobile number, you can find it on the My Devices page in My Verizon.



  4. How do I sync my videos to Verizon Cloud on an Apple device?

    In order to create the best Verizon Cloud experience, videos aren't automatically set to be backed up on iOS.

    To activate automatic video backup on Verizon Cloud for iOS:

    1. Go to the Settings menu of the Verizon Cloud app.
    2. On the Backup Settings screen, check the box for Videos.

    You've successfully activated automatic video backup. The videos on your device will be backed up the next time Verizon Cloud syncs.



  5. How do I manage my text messages and call logs in Verizon Cloud?

    If you're on a device that supports the syncing of text messages and call logs to Verizon Cloud, you won't be able to access that content using the app itself. Instead, you can manage what's in the Cloud from the standard text messaging and calling apps on your device. For example, deleting a text message from the messaging app will also delete the message from Verizon Cloud.

    Note: Disabling the sync of text messages or call logs can result in differences between what's on your device and what's in your cloud storage.



  6. How many of my text messages will sync to Verizon Cloud?

    When you first sync your device with Verizon Cloud, all text messages from the last 90 days will sync to the cloud. From that time, all new text messages sent or received on your device will also sync to the cloud.

    When you switch to a new device, all your text messages that are saved in Verizon Cloud will restore to your new device.

    Notes:

    • The first time you sync to Verizon Cloud may take a long time, depending on how many text messages and how much other content you have to sync. The first sync should always be done over Wi-Fi and with your device connected to a wall charger. The first time you sync, plug your device into a wall charger and connect to Wi-Fi until the process is complete. When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network.


  7. When I delete something from my phone or tablet, will it still be saved in Verizon Cloud?

    It depends. When you delete a file from your device, the following file types will be:

    • Saved in the cloud
      • Pictures
      • Videos
      • Songs
      • Documents
    • Deleted from the cloud
      • Contacts
      • Text and multimedia messages
      • Call logs

    Note: If you delete a contact with the Verizon Cloud website, that contact will also be deleted from your phone.



  8. How do I get contacts I backed up to Verizon Cloud on to my new phone?

    Before completing this action, make sure your contacts in the cloud are up to date. You may want to perform another backup to the cloud from your old phone, if you can.

    To sync your contacts from the cloud to your new phone:

    1. Open the Verizon Cloud app from your new phone's App menu.

      Note: If Verizon Cloud isn't listed in your App menu, you'll need to download the Verizon Cloud app to your new phone.

    2. Tap Get Started.

    3. Select the types of files you want restored to your new phone from the cloud.

      Note: This initial sync could take a long time, depending on how much content you select. The first time you sync, plug your device into a wall charger and connect to Wi-Fi until the process is complete. When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network.

    4. Tap OK.

    You've successfully synced your content from the cloud to your new phone.



  9. How do I download content from Verizon Cloud to my phone or tablet?

    To download content from your cloud storage:

    1. Open the Verizon Cloud app on your mobile device.

    2. Select the content type (e.g., music, pictures, videos, documents) you'd like to download.

    3. Locate the file you want to download, and then touch and hold the file name to select it.

      Note: If you're using an Apple device, you'll have to tap the Edit button on the top right of the screen, and then tap the file you'd like to download.

    4. From the available Menu options that appear, tap Download.

    You've successfully downloaded content from the cloud to your device.

    For step-by-step visual instructions for using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.



  10. How do I know if content on my phone is stored in my Verizon Cloud account?

    Verizon Cloud automatically uploads all the data for each content type you've set it to sync (e.g., pictures, videos, etc.). As long as you choose to sync a content type and have room in your account to store it, everything you have on your mobile device will be uploaded to Verizon Cloud.

    You can also view your media with the Verizon Cloud website to see what is backed up in your account.



  11. How much does it cost to upload or download a file on my phone or tablet with the Verizon Cloud app?

    That depends on what kind of network you're connected to at the time.

    Syncing over Wi-Fi
    - If you keep Verizon Cloud in "Wi-Fi only" mode and always use Wi-Fi when syncing or streaming content, you won't be charged for data usage.

    Syncing over the Verizon Wireless network using data - If your device isn't connected to a Wi-Fi network, data charges may apply when uploading, downloading or streaming a file with the Verizon Cloud app, and you'll be charged according to your data plan.

    If you're concerned about data overages, consider using Safety Mode on the new Verizon Plan.



  12. How do I upload to Verizon Cloud from my basic phone?

    To upload pictures and videos to your Verizon Cloud account directly from your basic phone:

    1. Select the picture or video you want to upload.
    2. Select Options.
    3. Scroll down and select To PIX Place or To Online Album.

    You've successfully uploaded your picture or video to Verizon Cloud.



  13. I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone or tablet?

    Yes, Verizon Cloud backs up from multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android (both internal + external removable memory)
    • Root folder3
    • DCIM and sub-folders
    • Pictures and sub-folders
    • SD_VIDEO folder in the Casio Commando 4G

    iOS:
    • Camera Roll and Videos in the Photos app
    Music2 Android (both internal and external removable memory)
    • Root folder
    • Music and sub-folders
    Documents2 Microsoft® Office documents (PDF, PPT, PPTX, DOC, DOCX, XLS and XLSX) located anywhere on the device will be backed up


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.

    3 Root on a smartphone or tablet is equivalent to a C: drive on a computer; it's the highest folder level.



  14. I downloaded photos, videos, songs, files or documents from Verizon Cloud. Where are they on my phone or tablet?

    Verizon Cloud stores downloaded content in multiple locations depending on the device type.

    Content Type Stored Location on Device
    Contacts Phone or Contacts app
    Messages1 Messaging, Messages or Text app
    Call Logs1 Call History or Recent tab in the Phone app
    Photos and Videos Android: Downloaded photos and videos will appear under the Downloads album under Gallery; the downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    iOS: Downloaded photos and videos will appear in the Camera Roll album in the Photos app

    Music2 Downloaded songs will appear in the Music Player or Music apps (not the Play Music menu)

    (The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory)
    Documents2 The downloaded files will be stored physically under the /Vault/Downloads/ directory in the device's memory


    1 Messages and call logs can't be backed up from or restored to iOS devices.

    2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.



  15. What media file formats does Verizon Cloud support?

    Verizon Cloud supports each of the major media content types, including photos, videos, music and documents. Within each content type, the service supports a wide range of formats, including the following:

    Audio Formats AAC, AC-3, AMR-NB, AMR-WB, AMV IMA ADPCM, DV Audio, MPEG Audio Layer 2, MPEG Audio Layer 3, WavPack, WMA v1/v2
    Video Formats DV, Flash Screen Video, FLV, H.261, H.263 (+), MPEG-1, MPEG-2, MPEG-4, RealVideo 1.0, RealVideo 2.0, RealVideo 4.0, WMV7, WMV8
    Photo Formats JPG, JPEG, BMP, GIF, PNG, TIFF
    Document Formats DOC, DOCX, XLS, XLSX, PPT, PPTX, PPS, PDF, TXT, RTF, DOT, HTML, HTM, XM


  16. Can I create albums or playlists using Verizon Cloud?

    Yes, you can use the mobile app, desktop app on your computer or website to create and manage albums and playlists.

    To create an album or playlist:

    1. Select a photo or song.
    2. Select the option to create an album or playlist.
    3. Once a playlist or album is created, you can add more songs or photos.

    You've successfully created an album or playlist. You also can upload an album, playlist or folder saved on your computer.



  17. If I get a new phone, what happens to the files I’ve saved to my Verizon Cloud account?

    When you change phones, you'll be able to access your cloud storage from your new phone as long as it's supported by Verizon Cloud.

    Note: Some devices may not support syncing all the content Verizon Cloud offers. In that case, all remaining content is still protected in the cloud and accessible online through My Verizon or the Verizon Cloud desktop app for your computer. However, messages and call logs aren't accessible from the web, computer or tablet.



  18. How do I know how much Verizon Cloud storage I've used?

    The Verizon Cloud app has a storage meter that shows the amount of cloud storage used, along with the amount of online storage in your subscription. You'll receive notifications as you approach your storage limit, letting you know that it's time to upgrade and how much storage you have left.



  19. How do I upgrade my Verizon Cloud storage plan?

    If you're the Account Owner or Account Manager, you can upgrade your storage from within the Verizon Cloud app or online.

    To upgrade from the Cloud app for your smartphone or tablet, go to Settings and tap Upgrade. Then follow the onscreen prompts.

    To upgrade your Cloud storage plan online:

    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab at the top of the page.
    3. If you have multiple lines on your account, select the line you want to upgrade Cloud on.
    4. Scroll to the Verizon Cloud section, and click Upgrade for the amount of space you want to upgrade to.
    5. Review the changes and bill impacts on the confirmation pop-up, and click Upgrade Now when finished.

    You've successfully upgraded your Verizon Cloud storage plan.

    Note: If you want to upgrade your storage from the desktop app, click on the Cloud icon in your system tray, and then click Grow Your Cloud.

     



  20. What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online?

    Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

    Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service at (800) 922-0204.

    Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription.



Using the Desktop App
  1. Can I use the Verizon Cloud desktop app on my computer to upload a file to my online storage?

    Yes, the Verizon Cloud desktop app can connect to the same storage that your mobile app uses.

    To connect your desktop app to your online storage:

    1. From your computer, download and install the Verizon Cloud desktop app.

    2. Open the Verizon Cloud desktop app.

    3. Click the Cloud icon.

    4. Enter your mobile number and My Verizon Password to sign in to your cloud storage.

    You can then drag and drop files from your file manager onto the Verizon Cloud Sync folder.



  2. Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud?

    Yes, as long as the file format is supported by Verizon Cloud, you should be able to play or view the file. If the file format isn't supported, you can still download the file to your mobile device but you won't be able to play or view it.



  3. Can I set the Verizon Cloud desktop app on my computer to automatically back up content?

    Yes, the Verizon Cloud desktop app supports automatic backups to your online storage.

    To choose which folder(s) to backup:

    1. Open the Verizon Cloud app.
    2. Click the Backup tab.
    3. Click the Backup button.
    4. Select the folder you want to back up.
    5. Click OK.

    You've successfully added a folder to the list of folders that will be backed up.



  4. Why is my Verizon Cloud Sync folder not showing all of the things I have in Verizon Cloud?

    The Verizon Cloud Sync folder is a folder on your local computer that lets you quickly move files to the cloud. The sync folder only contains files that you've added to it from your computer. It won't contain files that you've backed up to the cloud from your phone or other devices.

    Any time you add or delete something in the Verizon Cloud Sync folder, all other devices connected to your Verizon Cloud account will see that change.



  5. I clicked on the Verizon Cloud icon on my desktop. Why don't I see the Verizon Cloud app?

    If the Verizon Cloud app is already running, the Verizon Cloud Sync folder will open when you click the Verizon Cloud icon. If the Verizon Cloud app isn't running, the app will start running in the background when you click the Verizon Cloud icon.

    To open the app, click on the Cloud icon in the system tray, and then click Show Dashboard.



Troubleshooting
  1. I have Backup Assistant Plus Media on my device, and Verizon Cloud didn’t replace the old service when I downloaded it. How do I disable Backup Assistant Plus Media?

    If your device came with Backup Assistant Plus Media preloaded, that service won't disappear when you download Verizon Cloud. You should disable Backup Assistant Plus Media after setting up Verizon Cloud to avoid the possibility of additional data usage and battery drain.

    To disable Backup Assistant Plus Media:

    1. Open your device's Settings app.
    2. Scroll to and tap Backup Assistant Plus.
    3. Uncheck the boxes for each of the following:
      • Pictures
      • Videos
      • Music
      • Documents
      • Contacts (if applicable)

        Note: You may need to select Backup Assistant Plus Media to see these options.

    You've successfully disabled Backup Assistant Plus Media. It will no longer sync media from your device, and Verizon Cloud will take over to protect your content.



  2. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. iPhone, iPad, Mac, App Store and Apple are trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Microsoft is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

     

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store