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My Verizon Online FAQs
  1. What is My Verizon?

    My Verizon Online is an Internet-based portal that helps you manage your Verizon Wireless account from your computer. If you’re registered as the Account Owner,* you can manage nearly every aspect of your account, including:


    *Learn more about My Verizon account roles.

    Using the same My Verizon password, you can also access the following websites, products and services:

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  2. Why should I use My Verizon Online?

    My Verizon Online gives you access to your account information when it's most convenient for you. It’s a free service that’s available virtually anytime, anywhere.

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  3. How do I pay my bill online?

    Go to the Pay Bill page in My Verizon, and follow the onscreen prompts to pay your bill.

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  4. What should I do if some pages within My Verizon won't display?

    If you’re having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

    For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.

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  5. Who should I contact if I have a specific question about My Verizon Online?

    You can contact Customer Service with any questions you have about My Verizon. Visit the Contact Us page for more information.

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  1. What forms of payment does Verizon Wireless accept?

    We accept all major credit cards:

    • Visa®
    • MasterCard®
    • American Express®
    • Discover®
    We also accept debit cards carrying any of the following brands:
    • Star
    • NYCE
    • PULSE
    • Visa
    • MasterCard
    Diner's Club cards are also accepted for recurring payment and business-to-business extranets only, and international credit is accepted for one-time payments only.

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  2. Can I use my debit card to make an online payment?

    We accept all major debit cards, but please confirm with your bank as to whether they permit online transactions.

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  1. When can I view my bill online?

    If you’re an existing Verizon Wireless customer, you can view your bill immediately through My Verizon. If you’re a new customer, your billing information will be available in My Verizon at the end of your first bill cycle. Only Account Owners or Account Managers can view billing information.  Learn more about Account Access Roles.

    Each month your bill will be available online and usually five to seven days after your bill cycle ends. Go to the Email and Text Alert Preferences page in My Verizon to receive alerts on your phone when your bill is available.

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  2. Can I choose to receive a paper bill or go paperless?

    Yes, you may choose to either receive a paper bill or go paperless.

    To manage your paperless bill settings, go to the Paperless Billing page in My Verizon.

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  3. Now that I see my bill online, can I stop getting the bill in the mail?

    Yes, to turn on paperless billing:

    1. Go to the Paperless Billing page in My Verizon.
    2. Click Continue.

    You’ve successfully turned on paperless billing.

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  4. How far back will I be able to view my bill in My Verizon?

    You can view up to 12 months of bills in My Verizon. If you’re a new customer, your first bill will be available at the end of your first bill cycle.

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  5. Who do I contact if I'm having trouble accessing my bill in My Verizon?

    If you’re experiencing difficulty accessing your bill within five to seven days after your bill cycle has ended, please contact us.

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  6. What if I forget my password for My Verizon?

    If you forget your password, you can create a new password online:

    1. Go to the My Verizon sign-in page.
    2. Click Forgot Password?
    3. Enter your mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code.
    5. Answer your secret question and create a new password.

    Note: If you don’t have a secret question set up, a text message with a temporary password will be sent to your phone. Use the temporary password to sign in to your account and create a new password.

    You've successfully changed your password.

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  7. How can I change my password for My Verizon?

    You can change your password online:

    1. Go to the Change Password page in My Verizon.
    2. Fill out the required information.
    3. Click Submit.

    Note: To maintain the security of your account, it’s important to keep your password private, as you would any other piece of confidential information.

    You’ve successfully changed your password.

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  8. I have forgotten my password for My Verizon, and I requested a temporary one via text message. What if I can’t receive the text message?

    We’ll send a letter to the billing address, via first class mail, that contains the temporary password. You should receive the letter in approximately three to five business days. If you’re not at the same address, you may want to contact the Account Owner to let them know to expect the letter at the billing address.

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  9. What is a My Verizon Security Question?

    The security question is an added means of verification. If you need to access your account, but have forgotten your password, answering the security question allows you to change your password online. Otherwise, a temporary password will be sent via text message to your mobile phone.

    When setting up your security question, you can choose from preselected questions or create your own question.

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  10. I have a business with multiple lines on one account. Can I view bills for all my lines through My Verizon?

    Yes, if you have 10 or fewer lines on a single account, you can view the monthly activity of each line in My Verizon using a single login. However, if you have multiple lines on separate accounts, you will need to sign in to each account separately to view the activity of your lines.

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  11. What is the cost to use My Verizon?

    There’s no additional charge to register and use My Verizon Online. Data charges may apply when accessing My Verizon Online from your mobile device.

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  12. How do I pay my bill online?

    To pay your bill online:

    1. Go to the Pay Bill page in My Verizon.
    2. Enter your payment amount.
    3. Select a payment method and fill out the required information.
    4. Click Next.
    5. Follow the onscreen prompts to complete your payment.

    You’ve successfully paid your bill online.

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  13. I have just enrolled in Auto Pay. When will my first automatic payment take effect?

    If you enroll in Auto Pay before the bill cycle end date for the current month, your first automatic payment will post this month. If you enroll after this month’s bill cycle end date, it will post next month and you’ll need to manually pay this month’s bill.

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  14. When will my payment be debited from my checking account?

    For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.

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  15. When will my payment be charged to my credit/debit card?

    For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.

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  16. Is there a charge for any online payment method?

    No, there’s no charge to pay your bill online, but we recommend that you contact your bank or payment card issuer to find out if they will charge a fee.

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  17. Will I need to make a request each month in order to pay my bill online?

    This depends on the payment method you select:

    • One-time payment – If you make a one-time payment from the Pay Bill page, you’ll need to submit a payment request on a monthly basis.

    • Auto Pay – If you set up Auto Pay, your checking account or credit card will be automatically debited or charged each month.

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  18. Can I stop an automatic payment before my checking account or credit card is debited?

    Yes, you can stop an automatic payment up to four business days before your scheduled payment.

    To stop the payment:

    1. Go to the Auto Pay page in My Verizon.
    2. Click Suspend.
    3. Follow the prompts to complete the Suspend payment process.

    Note: If it’s within four business days of your scheduled payment, please contact your bank to stop payment.

    You've successfully stopped the automatic payment.

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  19. What if I need to stop a payment that has already been made?

    If you want to cancel a payment that has already been made, please contact your bank or credit card company to see if the payment or charge to your account has already been processed and can be stopped.

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  20. Do I have to sign up for online bill payment if I’ve already registered for My Verizon?

    No, once you’re registered for My Verizon, you have complete access to view and pay your bill online. You’ll just need to provide your payment information to complete an online payment.

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  21. Is there a charge for a returned check?

    If a transaction is returned by your bank for any reason, your account will be charged a fee of up to $25 per returned transaction.

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  22. Why do you need my email address when I register for My Verizon?

    Your email address will be used to provide important information about your account. You may receive emails for the following reasons:

    • Your bill is available for viewing
    • To confirm an online payment
    • Possible problems with an online payment
    • To confirm other payment-related or account-related activities

    These account-specific emails are the only emails you’ll receive each month.

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  23. Why am I not receiving email notifications?

    If you aren’t receiving email notifications, try the following troubleshooting solutions:

    1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:

      1. Click Change Email Address.
      2. Enter your new email address.
      3. Click Update.

    2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.

    3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.

    4. Test your email address to ensure that you’ll receive emails from My Verizon. To test your email address:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. Click Test Email Addresses at the bottom of the page.

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  24. How many email addresses can I use for account notifications?

    You can have between one and five email addresses listed. At least one email address is required to set up a My Verizon account.

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  25. Can I de-enroll from My Verizon Online at any time?

    If you would like to de-enroll from this service, please contact Customer Service at (800) 922-0204.

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  26. What debit cards are accepted for payment?

    My Verizon accepts cards from the following debit networks:

    • PULSE
    • STAR
    • NYCE

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  27. Can I see the incoming call phone number on my online bill?

    The caller's phone number for incoming calls displays in the Call Details section of the Billing tab. If the caller's phone number is not available, or the caller used Caller ID block, then the word "Unavailable" will appear.

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  28. How do I check my balance online?

    There are two ways to check your balance:

    • View your balance from the Overview page in My Verizon (along with minutes used)
    • Call #BAL (airtime free) from your mobile phone

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Last Modified: February 6, 2014