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My Verizon Online FAQs
  1. What is My Verizon?

    My Verizon is an Internet-based portal that lets you manage your Verizon Wireless account from your computer. If you’re registered as the Account Owner or Account Manager*, you can manage nearly every aspect of your account, including:


    *Learn more about My Verizon account roles.

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  2. What are the benefits of using My Verizon?

    My Verizon lets you access your account information when and where it's most convenient for you. It’s a free service that’s available virtually anytime, anywhere. You can pay bills, monitor your usage and manage your account, all without making a phone call or entering a store.

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  3. What is the cost to use My Verizon?

    There’s no additional charge to register and use My Verizon. Data charges may apply when accessing My Verizon from your mobile device.

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  4. Are there other websites and services I can access with the same My Verizon User ID and Password?

    Yes, with your same My Verizon Password, you can also access the following websites and services:

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  5. Can I de-enroll from My Verizon at any time?

    There’s no cost or requirement to use My Verizon if you’re enrolled. If you’re concerned about the security of your account, consider changing your Password.

    However, if you’d still like to de-enroll from My Verizon, please call Customer Service at (800) 922-0204.

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  1. How do I register for My Verizon?

    You can register for My Verizon online:

    1. Go to the My Verizon registration page.
    2. Enter your 10-digit mobile number.
    3. Click Continue.
    4. Follow the onscreen prompts to verify your identity and complete registration.

    You’ve successfully registered for My Verizon.

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  2. Will I have access to all of the available features in My Verizon?

    Access to the features in My Verizon depends on which account role you’ve been assigned:

    • Account Owner – Has access to all available account information
    • Account Manager – Has access to all account information, but can’t assign Account Managers or change the Billing password (Billing System password)
    • Account Member – Has limited access to information about their line of service only

    Learn more about My Verizon account roles.

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  3. Why do I need to provide my email address when I register for My Verizon?

    Your email address will be sent important information about your account. You may receive emails for the following reasons:

    • Your bill is available for viewing
    • To confirm an online payment
    • Possible problems with an online payment
    • To receive a temporary My Verizon Password if you forget your current one
    • To confirm other payment-related or account-related activities

    These account-specific emails are the only emails you’ll receive each month.

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  4. What if I forget my Password for My Verizon?

    If you forget your Password you can create a new Password online:

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your secret question and click Continue.

      Note: If you don’t have a Secret Question set up, click Send Me a Temporary Password. A text message with a temporary password will be sent to your device.  You can use the password sent to you to sign in to your account and create a new password, and set up your Secret Question.

    6. Enter your new Password in the Create Password and Confirm Password fields.

      Note: If you didn’t have a Secret Question set up, and had to have a temporary password sent to you, you will be required to select a temporary password from the dropdown menu, and then enter the answer to your Secret Question.

    7. Click Continue.
    You've successfully changed your Password.

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  5. What is a Secret Question in My Verizon?

    The Secret Question is an added means of verification in My Verizon. You may need to answer your Secret Question if:

    • You’ve forgotten your Password

      Answering your Secret Question helps to verify your identity and lets you change your Password online. For your protection, we may also ask you to answer your secret question once you successfully sign in to My Verizon.

    • You sign in to My Verizon from an unregistered computer

      If you’re signing in from a computer you haven’t registered with My Verizon, you’ll be asked your Secret Question. This added security helps protect your account from unauthorized users.
    Learn more about computer registration and Secret Questions on the My Verizon Security page.

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  6. How do I change my Secret Question in My Verizon?

    To change your Secret Question:

    1. Go to the Change Secret Question page in My Verizon.
    2. Choose a Secret Question from the dropdown list.
    3. Enter the answer to your Secret Question.
    4. Click Submit.

    You’ve successfully changed your Secret Question.

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  7. I am trying to retrieve my forgotten My Verizon Password, and I don’t know my Secret Question. What do I do?

    If you’re trying to reset your password and don’t know your Secret Question, you can still gain access to your account.

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue
    4. Enter your 5-digit billing ZIP Code and click Continue
    5. Click Send Me a Temporary Password. A text message with a temporary password will be sent to your device.

      Note: If you block text messages, you can still receive a text message with a temporary password and continue to have all other text messages blocked.

    6. Use the temporary password sent to you to sign in to your account.
    7. Enter your new password in the Create Password and Confirm Password fields.
    8. Select a Secret Question from the dropdown window, and then enter the answer to your Secret Question.
    9. Click Continue.

    You’ve successfully changed your password and your Secret Question.

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  8. How can I change my Password for My Verizon?

    You can change your Password online:

    1. Go to the Change Password page in My Verizon.
    2. Enter your current Password.
    3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
    4. Click Submit.

    You’ve successfully changed your Password.

    Note: To maintain the security of your account, it’s important to keep your Password private, as you would any other piece of confidential information.

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    1. How do I change my User ID for My Verizon?

      To change your User ID:

      1. Go to the My Profile page in My Verizon.
      2. Click Change User ID.
      3. Enter your new User ID.
      4. Click Submit.

      You’ve successfully changed your User ID.

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    2. What if I forget my User ID for My Verizon?

      If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

      You can also use the following steps to get your User ID:

      Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

      1. Go to the My Verizon sign in page.
      2. Click Forgot User ID.
      3. Enter your 10-digit mobile number and click Continue
      4. Enter your 5-digit billing ZIP Code and click Continue.
      5. Answer your Secret Question and click Continue. Your User ID will display on the screen.

      Note:  If you don’t remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

      You have successfully retrieved your User ID.

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    3. What is a Billing Password or Billing System Password?

      A Billing Password is a 4-digit or 5-digit code you’ll be asked to provide when calling Customer Service or resetting your online account. This code is used to verify your identity and protect your account from unauthorized access.

      Your Billing Password is typically the last four digits of the Account Owner's Social Security Number (SSN). However, the Account Owner can choose to create a custom Billing Password to be used instead of their SSN.

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    4. How can I change my Billing Password (Billing System Password)?

      If you’re the Account Owner, you can change your Billing Password online. Learn more about My Verizon account roles.

      To change your Billing Password:

      1. Go to the My Profile page in My Verizon.
      2. Click Change Billing Password.
      3. Enter your current password.
      4. Enter your new password, and then enter it again to confirm.
      5. Click Save.
      You’ve successfully changed your Billing Password.

      Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them about the Billing Password change. Remove any Account Managers that you no longer want managing your account.

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    5. What should I do if I forgot my Billing Password (Billing System Password)?

      If you’re the Account Owner and you’ve forgotten your Billing Password, please call Customer Service at (800) 922-0204 for assistance.

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    6. How do I change my name in My Verizon?

      You can view and change your Greeting Name (i.e., what you’re called when you sign in to My Verizon) online:

      1. Go to the My Profile page in My Verizon.
      2. Click Change Greeting Name.
      3. Enter your preferred Greeting Name.
      4. Click Submit

      You’ve successfully changed your Greeting Name.

      Note: Changing your Greeting Name won’t change the legal name on your account.

      If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon Wireless store. Bring the following documentation to help verify your identity:

      • A photo ID showing your legal name before it was changed
      • Any official documentation showing the name change

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    7. How long can my account in My Verizon remain dormant before I’ll be locked out?

      My Verizon accounts can remain dormant, meaning that you don’t sign in, for a maximum of 2 years. After that time, you’ll be locked out.

      However, if you have Auto Pay set up, your account isn’t considered dormant even if you don’t sign in.

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    8. Where can I learn more about how to manage my account through My Verizon?

      Refer to our FAQs for information on a variety of My Verizon account management options, including:

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    1. Can I transfer my account or a line on my account to a friend or family member?

      Yes, Assumption of Liability (AOL) is a process that lets you transfer the control of your account or a specific line on your account to another person. You can also perform an AOL to assume responsibility for another person’s account, such as a spouse, child, parent or friend.  

      To find out if you're eligible to participate in an AOL process, please review the Assumption of Liability requirements.

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    2. What are the requirements for transferring my account or a line on my account to a friend or family member through Assumption of Liability?

      In order to perform an Assumption of Liability, all of the following requirements must be met:

      Current Account Owner

      • You must ensure that the balance on the account you want to transfer is current. You’ll continue to be responsible for account charges until the transfer has been completed.
      • If the line you’re transferring is the primary line on a Family SharePlan® or the only secondary line on a Family SharePlan, the remaining line(s) must be placed on eligible calling plans prior to processing the account transfer. Please contact Customer Service at (800) 922-0204 for assistance.
      • You must contact Customer Service at (800) 922-0204 to authorize the account transfer and provide the name of the person who will be taking over the account.

      New Account Owner (person taking over responsibility for the account)

      • You must read and agree to the Verizon Wireless Customer Agreement Terms and Conditions prior to assuming responsibility for the account.
      • If the line you’re taking over is being added to an existing Verizon Wireless account, your account must be current.
      • If you agree to the Customer Agreement Terms and Conditions and up to a 1-year contract term, you must contact the Assumption of Liability Department at (888) 832-4540. A representative will assist you with completing the AOL request.

        Note: Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required.

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    1. I’m locked out of My Verizon and unable to sign in. What do I do?

      If you’re locked out because of unsuccessful sign in attempts, you’ll need to complete the Forgot Password or Forgot User ID steps.

      If during these steps, you’re unable to successfully verify your information (ZIP code, Billing Password or answer to Secret Question), your account will be locked to protect your information. At that point, you’ll need to contact Customer Service at (800) 922-0204 to have your access restored.

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    2. I've forgotten my Password for My Verizon, and I requested a temporary one by text message. What if I can’t receive the text message?

      We’ll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 - 5 business days. Use the Password provided to sign in to My Verizon and create a new Password.

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    3. What should I do if some pages within My Verizon won't display?

      If you’re having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

      For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.

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    4. I'm not receiving email notifications.  What should I do?

      If you aren’t receiving email notifications, try the following troubleshooting solutions:

      1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:

        1. Click Change Email Address.
        2. Enter your new email address.
        3. Click Update.

          You've successfully updated your email address.

      2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:

        1. Go to the Email and Text Alert Preferences page in My Verizon.
        2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.

          You've successfully updated your alert preferences.

      3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.

      4. Test your email address to ensure that you’ll receive emails from My Verizon. To test your email address:

        1. Go to the Email and Text Alert Preferences page in My Verizon.
        2. Click Test Email Addresses at the bottom of the page.

          You should receive a test email shortly. If you don’t, check your spam folder to see if the test email was sent there. If not, please contact us.

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    5. Who should I contact if I have a specific question about My Verizon?

      You can contact Customer Service with any questions you have about My Verizon.

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    Last Modified: May 23, 2014