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Ringback Tones FAQs
  1. What are Ringback Tones?

    Ringback Tones is a new personalization service, which replaces the standard ringtone for your friends and family to enjoy. Choose a song for your callers to hear before you pick up a call. Use the language of music to express yourself before you answer a call and say a word.

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  2. How do I purchase a Ringback Tone?

    Our How to Use Guide explains how to preview and purchase Ringback Tones.

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  3. Can I purchase Ringback Tones for another number on my account?

    No. At this time, you aren’t able to buy Ringback Tones for someone else on your account. To purchase Ringback Tones for another number, the person who uses that number must sign in to My Verizon using the credentials for that number.

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  4. Can I use the normal Ringback Tone during work hours, but use a fun Ringback Tone after-hours?

    Yes, the Time of Day functionality can be used to specify a unique Ringback Tone to be played during a specific time period. The default Ringback Tone will be played during all other times. You can also choose a fun Ringback Tone as your default Ringback Tone.

    Refer to our How to Use Guide to learn how to set up Ringback Tones for certain times of the day.

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  5. Can I use the normal Ringback Tone during work hours, but use a fun Ringback Tone after-hours?

    Yes, the Time of Day functionality can be used to specify a unique Ringback Tone to be played during a specific time period. The default Ringback Tone will be played during all other times. You can also choose a fun Ringback Tone as your default Ringback Tone.

    Refer to our How to Use Guide to learn how to set up Ringback Tones for certain times of the day.

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  6. What kinds of Ringback Tones are available?

    Over 90,000 ringback tones are available in a wide variety of genres. If you cannot find the title you want via the genre hierarchy, try searching by artist name or song title.

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  7. How do I pay for a Ringback Tone?

    The charge for Ringback Tone purchases will appear on your Verizon Wireless bill once you have signed up for the service and purchased a specific Ringback Tone.

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  8. Can I get a text message whenever new Ringback Tones are released?

    Yes, you can set up alerts through the website to be notified whenever your favorite artist releases a new Ringback Tone.

    Go to the Manage Ringbacks tab on the Ringback Tones website.

    Select Ringback Tone Alerts, at top right of the Ringback Tone Manager page. Drag the artists that you own content for to the right hand side. (You may have up to 10 artist alerts active at one time.)

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  9. How much do Ringback Tones cost?

    $1.99 per Ringback Tone.

    When you buy a Ringback Tone you are buying a license to use it for a year.

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  10. How many Ringback Tones can I purchase?

    You can purchase up to 100 Ringback Tones per account. To purchase more than 100 Ringback Tones, you must first delete one or more Ringback Tones already on your profile.

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  11. What is a Ringback Tones Jukebox?

    Jukebox is a container of Ringback Tones that rotates Ringback Tones played each time you receive a call. Jukeboxes improve the calling experience by adding variety. There is no additional charge for use of the Jukebox. You can create up to 5 jukeboxes per mobile phone number.

    Learn more about Ringback Tones Jukeboxes from our How to Use Guide.

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  12. Can I designate unique Ringback Tones for a group of callers?

    Yes, but only using the Media Store website.

    Refer to our How to Use Guide to learn how to create groups.

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  13. Can I designate unique Ringback Tones for a given Day of the Week?

    Yes, but only using the Media Store website.

    Learn how to do this from our How to Use Guide.

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  14. Can I designate unique Ringback Tones for a given Time of the Day?

    Yes, but only using the Media Store website.

    Use the “Time of Day” setting if you want to play back a Ringback Tone only between certain hours of every day. It works just like the default setting for the specified time range.

    Refer to our How to Use Guide to learn how to set Ringback Tones for certain times of the day.

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  15. Can I specify that unique callers receive the standard ringing sound instead of my Ringback Tone?

    Yes. If you want a caller to receive the standard “ring ring” sound when they call, you may specify the standard Ringback Tone to any of your Ringback Tone settings, such as a caller ID or group ID settings.

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  16. What is the priority order for the following Ringback Tone profile settings: Caller ID, Group ID, Time of Day, and Default Ringtone?

    Ringback Tone playback settings have a priority order:

    1. Caller ID is the highest priority
    2. Group ID
    3. Time of Day
    4. Day of Week
    5. Default is the lowest priority

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  17. How do I manage my Ringback Tones?

    To set or adjust your Ringback Tone playback settings, access the Manage function on the Verizon Wireless Ringback Tones mobile app or via the website.

    To assign a Ringback Tone or Jukebox to a specific caller using the Media Store, access Manage Ringback Tones from a pulldown menu at the top of the website’s landing page.

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  18. How long can I keep a Ringback Tone?

    Ringback Tones have a license for and expire after 12 months.

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  19. How often can I change my Ringback Tone?

    You can change your Ringback Tone(s) or Jukeboxes as often as you like. Data rates may apply based on your data or calling plan when you use the Verizon Wireless Ringback Tones application.

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  20. How can I be alerted when new Ringtones are available from my favorite artists?

    Access the My Alerts tab on the Media Store website to be sent a TXT alert of new content by a specific artist.

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  21. What is the difference between a Ringtone and a Ringback Tone?

    Ringtones are downloaded to and played by your phone. The called party hears the Ringtone.

    Ringback Tones are not downloaded to your phone. Instead, the Ringback Tone is played by the network to your callers prior to you answering the call or it being diverted to voicemail. The calling party hears the Ringback Tone.

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  22. Can I preview the Ringback Tones free of charge?

    Yes. You can preview Ringback Tones on the Media Store website free of charge.

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  23. Why do some of my Ringback tones appear in red in "My Ringback Tones"?

    Ringback Tones will begin to appear in red under "My Ringback Tones" 14 days prior to that Ringback Tone's expiration date. The exact expiration date will also be displayed.

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  24. How can I extend my Ringback Tone that is about to expire?

    Go to the My Ringback Tones tab on the website. Click on the red artist, title or expire date to extend the expiration date. It can only be extended within 14 days of expiration.

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  25. What is a Caller Greeting?

    The Caller Greeting is a short message callers hear before the Ringback Tone is played. It helps to introduce the Ringback Tones to your callers that may be unfamiliar with the service.

    You may turn the Caller Greeting on or off at any time via the Media Store website.

    1. Access Manage Ringback Tones from a pulldown menu at the top of the website’s landing page.
    2. Select Caller Greeting at top right of Ringback Tone Manager page.
    3. Select to turn the caller greeting on or off or change the language from English to Spanish.

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  26. What are Ringback Tones recalls?

    On rare occasions, Verizon Wireless will need to remove and recall content that has been previously purchased and distributed for use by subscribers. When a Ringback Tone is recalled, that tone will be removed from your account and any settings assigned to it will be replaced with the standard ringtone. A credit for the full price of the recalled Ringback Tone will be applied to your account one to two bill cycles from the date of recall.

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  27. How can I remove the Ringback Tone feature on my account?

    To remove the Ringback Tone feature:

    1. Go to the Change Features page in My Verizon.

    2. If you have multiple lines on the account, select the mobile number from which you want Ringback Tones removed.

    3. Click Remove next to the Ringback Tones feature.

    4. Click Next.

    5. Select a date for the changes to go into effect and click Next.

    6. Review the changes to be made to your account for accuracy and click Submit.

    You’ve successfully removed the Ringback Tones feature.

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  28. How can Mac® users preview Ringback Tones?

    Mac users will need to download Windows Media® Player for Mac. If you use a Macintosh operating system, please visit the Microsoft's website for instructions on where and how to download Windows Media Player for the Mac.

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  29. How do I prevent a mobile number on my account from accessing Ringback Tones?

    To block future Ringback Tones subscription and purchases for one or more lines on your account, add the Block Ringback Tones feature.

    To change your Ringback Tone features:

    1. Go to the Change Features page in My Verizon.

    2. Select the mobile phone number you want to add the Block Ringback Tones feature to and click Next.

    3. Click Remove next to the Ringback Tones feature.

    4. Click Next, and save your feature updates.

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  1. How are customers made aware of the trial in the store or online?

    Eligible customers will receive an MMS message that will explain the RBT service and the details of the promotion.

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  2. How does a customer cancel RBT service once they have opted into the promotion?

    Customers may remove the service by going to ‘My Verizon’ online or by calling customer care.

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  3. What happens if the customer adds RBT block to the line?

    RBT service is removed from the line.  Customer receives no further rbt trial messaging.  Customer will not be charged for RBT MRC or RBT content obtained from the promotional microsite.

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  4. What if the customer has MMS block, SMS block, National block, or a device not on the supported device list?

    These customers will not be eligible for the promotion and will not receive the marketing message.  They will not be charged.

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  5. What happens if RBT service is removed from the line during promotion?

    If RBT service is removed from the line, the customer receives no further rbt promotional messaging.  Customer will not be charged for RBT MRC or RBT content obtained from microsite.

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  6. Can customer get additional RBTs during promotional period?

    Yes, but they are billed at the standard rate of $1.99 per piece of content per year.  Ringback licenses expire after 1 year. 

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  7. What will an incoming caller hear when they call an RBT promotion participant?

    If the promotion participant has redeemed their free content or purchased a different piece of content and applied it to their default playback setting, then the incoming caller will hear the free ringback or whatever RBT the customer sets as their default.

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  8. Are MO and MT messages chargeable?

    No, neither the mobile originating (MO) or mobile terminating (MT) messages are chargeable, including the initial MMS message. 

    Notably, some phones default to an MMS message format as a reply to an MMS message, even though the reply may only contain text.  Such an MO MMS message would be chargeable.

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  9. What happens at the end of the promotional period?

    The promotional period is 30 days.  After 30 days, the customer will continue to have the RBT service and be charged the standard $0.99 / month fee.  They can remove RBT service at any time.

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