Verizon FamilyBase® and Usage Controls

Monitor wireless activities and set usage limits and restrictions for each user on an account with FamilyBase or Usage Controls.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Tab S2
LG Exalt™II
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
Samsung Galaxy S® III
Verizon Ellipsis™ 7
Samsung Galaxy Note® 3
Droid Turbo in Ballistic Nylon
LG G3
Verizon Ellipsis™ Jetpack®
HTC Desire® 626
Kyocera DuraXV Plus
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
LG G2
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Ellipsis™ 8
Samsung Network Extender
DROID RAZR M by MOTOROLA
LG G4™
LG Cosmos™ 3
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Revere® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Brigadier™ by Kyocera
Sony Xperia® Z3v
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Casio G'zOne Commando® 4G LTE
Pantech 4G LTE Global USB Modem UML290
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Nokia Lumia 928
Samsung Gusto® 3
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto G™ by Motorola
Galaxy Note® Edge
LG Optimus Exceed™ 2
HTC One®
LG G Vista
Samsung Brightside™
Samsung Galaxy S® 4 mini
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal™
HTC One M9
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
DROID RAZR HD by MOTOROLA
Nexus 6
G Pad™ 7.0 LTE
Samsung Intensity® III
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Cosmos™ 2
Verizon MiFi® 4G LTE Global USB Modem U620L
iPad® Air 2
Transpyre™ Prepaid
LTE Internet (Installed)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
G Pad™ 10.1 LTE
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
Gear S®
HTC Desire® 526
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Convoy™
Blackberry Classic
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
Enact™ by LG
LG Revere® 2
Samsung Gusto®
HTC One® remix
Lucid™ by LG
Samsung Illusion™
LG Terra™
Apple® iPad® Air™
DROID 4 by MOTOROLA
BlackBerry® Z30 smartphone
LG enV®3
LG Cosmos™
LG Accolade™
HTC Desire® 612
HTC One® (M8) for Windows®
BlackBerry® Z10 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® mini
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 2 (7.0)
LG Extravert™
HTC One® max
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® S
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Verizon Wireless AirCard® 595
LG G Pad™ X8.3
Casio G'zOne Ravine®
Windows Phone 8X by HTC
Samsung Galaxy Tab® 2 (10.1)
Lancet™
Samsung Galaxy Note® Pro
Verizon SureResponse®
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Pantech Perception™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4 (8.0)
DROID X by MOTOROLA
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab®
DROID by MOTOROLA
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
Motorola Barrage™
Spectrum™ 2 by LG
Samsung Knack™
Samsung SCH-u340
Moto X™ - Designed by You (2nd Generation)
iPad® mini 3
Samsung Intensity®
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
Motorola MOTO™ W755
Nokia 2366i
LG 4G LTE USB Modem VL600
Pantech Jest™ 2
Samsung Fascinate™
Pantech Hotshot™
DROID 3 by MOTOROLA
Motorola RAZR V3m
LG Migosm
LG enV®2
LG VX8300
Luge™ by Motorola Prepaid
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
Pantech Breakout™
DROID INCREDIBLE by HTC
Samsung Galaxy Legend™
Delphi Connect with 4G LTE Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung ATIV SE™
LG VX5500
Moto X™ - Designed by You
Intuition™ by LG
HTC Rezound™
Apple® iPad® mini with Retina display
Casio G'zOne Boulder®
Dell™ Vostro™ V13 Laptop
Sony Xperia® Z2
Samsung Alias™ 2
Samsung ATIV Odyssey™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Motorola XOOM™ 4G LTE
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Verizon Wireless USB760 Modem
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Exceed™ Prepaid
Samsung Galaxy Tab® (10.1)
LG VX8360
HTC Rhyme™
Verizon Wireless UMW190 Global USB Modem
Casio G'zOne Rock™
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID 2 GLOBAL by MOTOROLA
Pantech PN-215
Pantech Marauder™
Nokia Lumia 2520
LG Optimus Zone™
LG VX5400
LG Vortex™
Spectrum™ by LG
Samsung Alias™
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Tour™ 9630 smartphone
Motorola W385
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB720 Modem
Verizon Wireless UM175 USB Modem
Delphi Connect
Samsung Galaxy Tab® 4
Samsung Reality™
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Verizon Converged VOIP Device
LG Ally™
Pantech Crux™
LG Chocolate® Touch
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
Pantech PN-210
DROID Eris by HTC
BlackBerry® Curve™ 8330 smartphone
LG Dare™
Blackberry Classic Non-Camera
Pantech Caper™ Prepaid
Sony Xperia® PLAY
LG VX8350
Verizon Wireless CDM8975
Samsung SCH-u410
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless Escapade®
DROID PRO by MOTOROLA
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
LG VX5300
LG Voyager™
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless PC5750 PC Card
Verizon Wireless G'zOne Type-S
LG VX5200
Nokia 6015i Prepaid
Motorola Entice™
Casio EXILIM
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Camera®
Samsung Rogue™
Samsung SCH-u430
LG VX6100
Motorola RAZR V3m in Gray
Verizon Wireless USB727 Modem
Samsung SCH-u540
HP® Mini 1151NR Netbook
LG enV®
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
Lumia 2520 Prepaid
Samsung Omnia® II
Samsung Zeal™
Motorola Rival™
Motorola MOTOKRZR K1m
Verizon Wireless Razzle™
Jest™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a930
Samsung Continuum™
Verizon Wireless AirCard® 595U USB Modem
DROID XYBOARD 8.2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
Motorola E815
LG Clout™
LG VX3200
Sharp KIN™ ONE
Motorola W315
LG VX8700
LG VX8100
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG Fathom®
LG Chocolate®
Samsung SCH-a950
Verizon Wireless Adamant™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-i760
Motorola RAZR V3c
Samsung SCH-a670
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Samsung FlipShot®
Compaq® Mini CQ10-688nr Netbook
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a870
Samsung Glyde™
LG Glance™
LG VX6000
Samsung Gleam®
Kyocera KPC650
LG Versa™
Samsung SCH-a650
Sierra Wireless AirCard® 580
Motorola CITRUS™
DROID R2D2 by MOTOROLA
Samsung Sway™
Motorola Krave™ ZN4
Samsung SCH-u620
LG VX4500
Sharp KIN™ TWOm
Pantech PN-820
Samsung N150 Netbook
Motorola MOTO™ Z6cx World Edition without Camera
Samsung Trance™
Samsung Omnia®
Samsung Gem™
Verizon Wireless CDM8950
Nokia 6205
HTC Merge®
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
HP® Mini 210-1076NR Netbook
Motorola V60s
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Nokia 7705 Twist™
Verizon Wireless USB1000 Global USB Modem
LG V
Samsung Renown™
Samsung SCH-u550
Verizon Wireless PN-300
Nokia 6215i
LG VX3300
SCH-u410 Prepaid
HP® Mini 110-1046NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Kyocera KX414
LG VX4650
HTC Touch Pro™
Sharp KIN™ TWO
Nokia 7205 Intrigue™
Motorola V710
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V276
Motorola V325xi
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Motorola T730
Sharp KIN™ ONEm
Motorola MOTORAZR maxx Ve
Motorola T720
LG VENUS™
Nokia 2605 Mirage
Samsung SCH-a310
LG VX4700
Motorola Q™
Kyocera SE47
Nokia 2285
Samsung SCH-a890
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V60p
Nokia 3589i
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
LG VX9400
Kyocera K323
HP® Mini 311-1037NR Netbook
Kyocera KX2
Nokia 6315i
Kyocera KX1v
BlackBerry® 7750
Verizon Wireless V640
Kyocera KX444
Nokia 6236i
HTC Apache XV6700
Motorola V65p
Samsung SCH-a630
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Motorola V276 Prepaid
Samsung Saga™
Motorola C333
Motorola V120e
Motorola MOTOSLVR L7C
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-n330
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Verizon KPC680 ExpressCard®
Motorola C343
Samsung SCH-i730
BlackBerry® 7250
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

How to Use Guide: Verizon FamilyBase™

[How to Use Guide]

Overview

Verizon FamilyBase is a service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely. The insights this service provides are especially helpful for parents and anyone who has multiple family members on the same account. You can also use it to help avoid unexpected overage charges.

Refer to the Verizon FamilyBase FAQs for more information about this service.

Getting Started

Viewing Your Family's Usage Information

Managing Your Verizon FamilyBase Account

Managing Blocks

Managing Alerts

 

Getting Started

Signing Up for Verizon FamilyBase

You can sign up for FamilyBase from the FamilyBase website or in My Verizon.

  • To sign up from the FamilyBase website:
  1. Go to the FamilyBase page in My Verizon.



  2. Follow the onscreen instructions to receive your 1-month free trial.

You've successfully signed up for Verizon FamilyBase from the FamilyBase website.

  • To sign up in My Verizon:
  1. Go to the Products & Apps page.

  2. Locate the FamilyBase app and click Get it Now.

  3. Follow the steps to follow the onscreen instructions to add a FamilyBase subscription to your account.


You've successfully signed up for Verizon FamilyBase in My Verizon.
 

Signing In to Verizon FamilyBase

There are two ways you can sign in to Verizon FamilyBase:

From the website

  1. Go to the FamilyBase page in My Verizon.



  2. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

From your mobile device

The steps for signing in vary by device:

  • Android™
  1. Search for "Verizon FamilyBase" in the Google Play store on your device and follow the onscreen instructions to install it.

    Note: If you don't find the app in the Google Play store, your device may not be compatible and you should sign in from the website.

  2. Open the Verizon FamilyBase app and tap Sign In.



  3. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

  • iPhone
  1. Search for "Verizon FamilyBase" in the Apple® App StoreSM on your device and follow the onscreen instructions to install it.

  2. Enter your User ID and Password for My Verizon and tap Sign In.



You've successfully signed in to Verizon FamilyBase.

Note: If you haven't previously subscribed to Verizon FamilyBase you'll be prompted to subscribe when you sign in. If you subscribe using the iPhone app you'll be billed through your iTunes account once your 1-month trial has expired. Every 30 days you'll be prompted to renew your subscription.

To subscribe, tap Get Started and follow the onscreen instructions.


  • Basic Phones -- When you sign up, you'll receive a text message telling you the best way to sign in from your phone. Follow the instructions listed in that text message.

 

Setting Up Controls

There are two ways you can set up controls for Verizon FamilyBase:

From your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Select the type of control you'd like to set up or edit. 
  • Usage Limits
  • Time Restrictions
  • Trusted Contacts
  • Blocked Contacts
  • Purchase Limits
  • On Demand Lock (if available)



  1. Set the desired controls for one or multiple lines.



  2. Click Save Changes.



You've successfully set up Controls.

From the My Verizon Mobile app

Note: Controls for Trusted Contacts and Time Restrictions can't be set or changed from My Verizon Mobile. However, they can be changed from your computer using My Verizon.

  1. In the FamilyBase app menu, tap Controls.



    Note: Selecting the Controls tab within FamilyBase redirects you to My Verizon Mobile, where you can manage controls. Once signed into My Verizon Mobile, you have access to manage and set all of the existing controls.

  2. Scroll down and tap Manage Safeguards.



  3. Tap FamilyBase.



  4. Swipe left or right to select the type of control you'd like to set up or edit. The selected control will appear at the top of the screen.



  5. Tap the AVAILABLE tab to view and set the available options for each control.

  6. Tap Review Changes.

  7. If you're satisfied with the changes, tap Submit Change(s).


You've successfully set up Controls.

Back to top

Viewing Your Family's Usage Information


Viewing All Call and Text Activity

On your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your family member's device from the list on the left side of the screen.



  3. Click All Activity.



A history of that phone's calling and texting activity will appear.



On your mobile device

The steps for viewing activity vary by device:

  • Android
  1. Open the FamilyBase app and sign in to your account.


  2. Tap the Navigation Menu icon.


  3. Tap Activity below the phone for which you want to view the activity.


  4. A list of that phone's calling and texting activity will appear. Tap TEXTS or CALLS to view the detailed activity for each.



  • iPhone
  1. Open the FamilyBase app and sign in to your account.
  2. Tap Menu.



  3. Tap Activity below the phone for which you want to view the activity.



A list of that phone's calling and texting activity will appear. Tap Texts, Calls or Apps to view the detailed activity for each.



Note: With the iPhone app, the parent device can view up to 7 days of activity. However, through the web browser, you can only view up to 1 day of activity.

Viewing How Much Your Child Texts

To view your child's texting activity:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary.



Your child's texting activity will appear. Look at the Texting Details summary in the lower-left of the screen to see how many texts your child sent and received in the past week.



Viewing How Much Time Your Child Spends on Calls

To see how many minutes your child uses on calls:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click minutes in the Activity Summary.


Your child's calling activity will appear. Look at the All Hours box in the lower-left side of the screen to see how many minutes your child spent on the phone during the past week.



Viewing Calls and Texts with a Specific Contact

To see how often your child calls or texts a specific contact:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts near the top of the screen.



  4. You'll see a list of all the contacts in that phone's address book. Select the name of the contact you want to view history for.


The Contacts Details page for that contact will open. You'll see the number of times your child called and texted that contact in the past 7 days.



Viewing Recently Added Contacts

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the contacts on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's contacts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.


You'll see a list of all the contacts in that phone's address book. You can view recently added contacts or the contacts you've added to your Watchlist by selecting the appropriate filter at the top of the list.


Viewing When Your Child Texts

To see when your child texts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary section.


Your child's texting activity will appear. The School Hours box and Late Hours box at the bottom of the screen will show you the number of texts your child has sent during those times in the past week.



Viewing the Apps Installed on Your Child's Device

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the apps installed on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's apps:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click apps (if available) in the Activity Summary section.


A list of the apps installed on your child's device will appear.

Back to top

Managing Your Verizon FamilyBase Account

Managing Nicknames

To change the nickname of your child's phone:

  1. Go to the FamilyBase page in My Verizon.



  2. Click Profiles.



  3. Click Edit Nickname under the mobile number you want to update.



  4. Enter a nickname.



  5. Click Submit Changes.


You've successfully changed the nickname of your child's phone.

Setting School Hours and Night Hours

On your computer:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts or minutes in the Activity Summary section.



  4. A new page will appear. Locate the boxes labeled School Hours and Night Hours.



  5. Click on the times (listed in blue) that you want to make changes to.



  6. A pop-up will appear. Select the start time, end time and days of the week.



  7. Click Save.



You've successfully changed the School and Night hours.

On your Android phone:

  1. Open the FamilyBase app and sign in to your account.



  2. Tap the Navigation Menu icon.



  3. Tap Activity below the phone you want to change School and Night Hours for.



  4. Tap the Options icon in the top-right corner of the screen.



  5. Select the hours you'd like to modify.

    Note: This option will only modify the hours during which activity is recorded and doesn't relate to Time of Day restrictions.



  6. Select the start time, end time and days of the week.



  7. Tap the Back icon to return to the Activity screen. Your changes will be saved automatically.


You've successfully changed the School and Night hours.

Adding a Contact to the Watchlist

To add a contact to the Watchlist:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.



  4. You'll see a list of all the contacts in the address book for that phone. Locate the contact you'd like to add to the Watchlist.



  5. Click the Flag icon to the right of the contact's name.


Your changes will be automatically saved. Your child will receive a text message stating that the contact was added to your Watchlist.

Locking Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android phone to access the on-demand lock. Once the Companion app is on your child's phone, use the steps below to lock your child's phone on demand:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Lock For 30 Minutes to lock all phone use for 30 minutes, except calls to and from 911.



    Note: If the current status is Locked, it can't be locked again at that time.

  5. Click +30 Minutes to increase the duration of the lock by 30 minutes.


You've successfully locked the phone.

Unlocking Your Child's Phone

To unlock your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Unlock.



    Note: If the current lock status is Unlocked, the phone is already unlocked.

    You've successfully unlocked the phone.

 

Allowing Lock Overrides on Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function. Once the Companion app is installed, follow these steps to allow lock overrides on your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Overrides Allowed under the Lock For 30 Minutes button. Your changes are automatically saved.


You've successfully allowed overrides.

Back to top

Managing Blocks

Block Calls and Text Messages

To block calls and text messages with a contact:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the phone number that you want to block. 
  7. Select Domestic or International Number from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Email Address and Screen Name

To block a contact's email address or screen name:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the email address or screen name you want to block.
  7. Select Email or Screen Name from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Calls from Restricted, Unavailable and Private Numbers

To block all calls from restricted, unavailable and private numbers:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Restricted, Unavailable and Private Numbers.
  6. Click Add.

You've successfully added the block.

Block Outgoing Calls to 411 Directory Assistance

This block will prevent calls to Directory Assistance (411, *411, #411 and 1411) from the phone. Because there is a fee for each call made to Directory Assistance, this is a useful way to prevent unexpected costs.

To block calls to 411 Directory Assistance:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Outgoing 411 Directory Assistance Calls.
  6. Click Add.

You've successfully added the block.

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Alerts

Managing Alerts and Notifications

To change how and when you're notified about alerts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications to see a list of alert types.



  4. Check the Daily Email box next to each type of alert for which you'd like to receive an email.



    Note: Uncheck the box if you don't want to receive email notifications.

  5. Check the Text box next to the alerts for which you'd like to receive text message notifications.

    Note: The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.



  6. When you're done, click Save Changes in the lower-left side of the screen.


You've successfully changed your alert notifications.

Setting Override Alerts

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.

To change how you're notified about overrides:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications.



  4. Check the box next to Daily Email and/or Text to receive that type of notification.



    Note: Uncheck the box If you don't want to receive an email or text message notification.

  5. Click Save Changes on the lower-left side of the screen.


You've successfully changed your override notifications.

Viewing Alerts and Alert History

To see the alerts for a phone on your account:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click All Activity to see a history of the phone's activity.



  4. Click Alerts.


The alerts for that phone will display. Use the arrows at the top or bottom of the All Activity page to view the alert history from previous days.


Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. App Store and iPhone are registered trademarks of Apple Inc.


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