Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 4
Verizon Ellipsis® 8
Samsung Galaxy S7
Apple® iPhone® SE
Apple® iPhone® 5c
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
DROID MAXX by MOTOROLA
Samsung Galaxy Core Prime™
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® 6 edge
Droid Turbo by Motorola
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy Note® 3
LG Revere® 3
DROID MAXX 2
LG G2
LG Cosmos™ 3
Brigadier™ by Kyocera
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G5™
DROID RAZR M by MOTOROLA
HTC One® (M8)
LG G Vista
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
LG Extravert™ 2
Samsung Gusto® 3
Verizon MiFi® 4G LTE Global USB Modem U620L
HTC Desire® 526
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
LG V10™
Gear S2
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
iPad® Pro
Casio G'zOne Commando® 4G LTE
LG G Pad 8.3 LTE
DuraXV
hum by Verizon
LG K4™ LTE
Casio G'zOne Ravine® 2
HTC Desire® 626
Verizon Ellipsis® 10
Verizon 4G LTE USB Modem 551L
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto E™ Prepaid
Moto X™ by Motorola
Sony Xperia® Z3v
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Nexus 6
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Note® Edge
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
DROID TURBO 2 - Designed by You
GizmoPal™
Gear S®
Microsoft Lumia 735
Moto G™ by Motorola
Nokia Lumia 928
Watch Urbane™ 2nd Edition LTE
Samsung Convoy™ 2
LG G Pad™ X8.3
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Samsung Gusto® 2
LG Exalt™
LG Optimus Zone™ 3 Prepaid
BlackBerry® Bold™ 9930 smartphone
Samsung Convoy® 4
Nokia Lumia 822
Samsung Intensity™ II
LG Optimus Exceed™ 2
Verizon Wireless AirCard® 595
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID INCREDIBLE 4G LTE by HTC
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Nokia Lumia Icon
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Tab® 2 (7.0)
Blackberry Classic
LG Revere®
Samsung Intensity™ III
LG Cosmos™ 2
Apple® iPad® Air™
Lucid™3 by LG
GizmoPal® 2 by LG
LG Octane™
PRIV™ by Blackberry®
Verizon SureResponse®
Lancet™ for Android™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
LG Revere® 2
G Pad™ 10.1 LTE
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab S2
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
LG Terra™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
GizmoGadget™ by LG
LTE Internet (Installed)
LG Accolade™
Apple® iPad® mini
Samsung Convoy™
LG enV®3
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
LG Exalt™II
iPad Pro™ (9.7-inch)
BlackBerry® Z10 smartphone
Samsung Gusto®
Apple® iPad® mini with Retina display
DROID BIONIC by MOTOROLA
Enact™ by LG
Google Nexus 7
LG Cosmos™
Samsung Galaxy Tab® 2 (10.1)
DROID 4 by MOTOROLA
Samsung Galaxy Tab®
DROID by MOTOROLA
HTC One® remix
HTC Desire® 612
Samsung Galaxy Stellar™
BlackBerry® Q10 smartphone
HTC One® max
Verizon Wireless USB760 Modem
Casio G'zOne Ravine®
Apple® iPad® with Retina display
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
Galaxy Nexus by Samsung
DROID 3 by MOTOROLA
DROID INCREDIBLE 2 by HTC
Motorola RAZR V3m
Lucid™ by LG
LG Extravert™
LG 4G LTE USB Modem VL600
BlackBerry® Z30 smartphone
Samsung Haven™
Hydro ELITE by KYOCERA
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Microsoft Surface 3
Galaxy Tab E (8.0)
Motorola Barrage™
Lucid™2 by LG
Motorola MOTO™ W755
Ellipsis® Kids
Windows Phone 8X by HTC
iPad® mini 4
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
LG enV®2
Pantech Perception™
LG enV® TOUCH
Moto X™ - Designed by You
Samsung Fascinate™
Casio G'zOne Boulder®
LG Optimus Zone™
DROID X by MOTOROLA
Samsung Intensity™
Samsung Alias™ 2
Delphi Connect with 4G LTE Mobile Hotspot
LG VX5500
Pantech Breakout™
Samsung Knack™
Samsung Galaxy Tab® S
LG Vortex™
Motorola XOOM™ 4G LTE
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
Pantech Hotshot™
Sony Xperia® Z2
Pantech Jest™ 2
LG Cosmos™ Touch
iPad® mini 3
Spectrum™ 2 by LG
Samsung Smooth™
Samsung Galaxy™ Stratosphere™
LG Migosm
Samsung Gear S2 classic
THUNDERBOLT™ by HTC
DROID CHARGE by SAMSUNG
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung ATIV SE™
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Intuition™ by LG
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect
Samsung Galaxy Legend™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Tour™ 9630 smartphone
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Luge™ by Motorola Prepaid
Pantech Marauder™
Casio G'zOne Rock™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE by HTC
Samsung Galaxy Camera®
Samsung Galaxy View
DROID 2 by MOTOROLA
Motorola W385
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
LG VX8350
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung SCH-u410
Revolution™ by LG
BlackBerry® Curve™ 8530 smartphone
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
HTC Trophy™
Verizon Wireless Escapade®
Samsung Reality™
Motorola Adventure™ V750
Samsung Juke
LG Voyager™
Motorola MOTO™ VU204
Spectrum™ by LG
LG Dare™
Samsung Alias™
Sony Xperia® PLAY
Pantech Caper™ Prepaid
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
LG Ally™
Verizon Wireless Coupe™
Casio EXILIM
LG Chocolate®
Samsung SCH-u430
LG VX5200
LG VX5300
BlackBerry® 8830 World Edition smartphone
LG Enlighten®
Pantech Crux™
BlackBerry® Torch™ 9850 smartphone
DROID PRO by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless UM150 USB Modem
LG Optimus Exceed™ Prepaid
LG enV®
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
HP® Mini 1151NR Netbook
Motorola W315
LG VX3200
DROID ERIS by HTC
Samsung Continuum™
LG VX6100
Samsung SCH-a650
G'zOne Boulder™ Black and Silver
Sharp KIN™ ONE
Motorola RAZR V3c
Samsung SCH-a930
Verizon Wireless Razzle™
Verizon Wireless V740 ExpressCard
Motorola V325
Samsung SCH-u540
LG Versa™
Samsung Omnia® II
Sierra Wireless AirCard® 555D
Samsung Zeal™
Motorola XOOM™
Nokia 2705 Shade™ Non-Camera
LG Chocolate® 3
Nokia 6015i Prepaid
Motorola MOTO™ Z6c World Edition
Motorola E815
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Trance™
HP® Pavilion dm1-3010nr Notebook
Nokia 6205
Blackberry Classic Non-Camera
LG VX4650
LG VX8700
Motorola Entice™
LG Clout™
LG VX8100
Gateway® LT2016u Netbook
Samsung SCH-a850
Nokia 7205 Intrigue™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Rival™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
Samsung Gleam®
LG VX3300
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Jest™
Sierra Wireless AirCard® 580
Compaq® Mini CQ10-688nr Netbook
DROID R2D2 by MOTOROLA
Motorola V325i
Samsung N150 Netbook
Samsung SCH-a950
Verizon Wireless CDM8950
Motorola Krave™ ZN4
Nokia 2605 Mirage
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-u550
LG Glance™
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
Nokia 7705 Twist™
Verizon Wireless Adamant™
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Gem™
Verizon Wireless PN-300
Samsung SCH-a670
Pantech PN-210
LG VENUS™
LG VX6000
LG VX4500
Samsung SCH-a310
Samsung Omnia®
Sharp KIN™ TWO
HP® Mini 210-1076NR Netbook
Nokia 2366i
Kyocera KX414
Verizon Wireless Blitz® Prepaid
Motorola Q™
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 311-1037NR Netbook
Pantech PN-820
Verizon Wireless V620
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Fathom®
Samsung SCH-u620
Nokia 6215i
BlackBerry® 7250
Samsung SCH-i760
Kyocera KPC650
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
HTC Merge®
LG V
Motorola MOTORAZR maxx Ve
Samsung Sway™
SCH-u410 Prepaid
Motorola V710
Sharp KIN™ TWOm
Samsung Glyde™
Nokia 3589i
Sharp KIN™ ONEm
HTC Touch Pro™
HTC Apache XV6700
Motorola V276
Verizon Wireless USB1000 Global USB Modem
Nokia 6315i
Motorola MOTORIZR Z6tv
HP® Mini 110-3098NR Netbook
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Motorola V265
Motorola V120e
Motorola V65p
Kyocera SE47
Samsung Saga™
Samsung SCH-a795
Verizon Wireless V640
Nokia 6236i
LG VX9400
Verizon AD3700 Global USB Modem
Samsung SCH-n330
Motorola C333
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i830
Kyocera K323
Kyocera K404
Nokia 2128i
Motorola T730
Nokia 2705 Shade™
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
HTC 10™
Verizon LTE Internet and Home Phone
Motorola V325xi
BlackBerry® 7750
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
Nokia 2285
Samsung SCH-i730
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card

How to Use Guide: Verizon FamilyBase™

[How to Use Guide]

Overview

Verizon FamilyBase is a service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely. The insights this service provides are especially helpful for parents and anyone who has multiple family members on the same account. You can also use it to help avoid unexpected overage charges.

Refer to the Verizon FamilyBase FAQs for more information about this service.

Getting Started

Viewing Your Family's Usage Information

Managing Your Verizon FamilyBase Account

Managing Blocks

Managing Alerts

 

Getting Started

Signing Up for Verizon FamilyBase

You can sign up for FamilyBase from the FamilyBase website or in My Verizon.

  • To sign up from the FamilyBase website:
  1. Go to the FamilyBase page in My Verizon.



  2. Follow the onscreen instructions to receive your 1-month free trial.

You've successfully signed up for Verizon FamilyBase from the FamilyBase website.

  • To sign up in My Verizon:
  1. Go to the Products & Apps page.

  2. Locate the FamilyBase app and click Get it Now.

  3. Follow the steps to follow the onscreen instructions to add a FamilyBase subscription to your account.


You've successfully signed up for Verizon FamilyBase in My Verizon.
 

Signing In to Verizon FamilyBase

There are two ways you can sign in to Verizon FamilyBase:

From the website

  1. Go to the FamilyBase page in My Verizon.



  2. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

From your mobile device

The steps for signing in vary by device:

  • Android™
  1. Search for "Verizon FamilyBase" in the Google Play store on your device and follow the onscreen instructions to install it.

    Note: If you don't find the app in the Google Play store, your device may not be compatible and you should sign in from the website.

  2. Open the Verizon FamilyBase app and tap Sign In.



  3. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

  • iPhone
  1. Search for "Verizon FamilyBase" in the Apple® App StoreSM on your device and follow the onscreen instructions to install it.

  2. Enter your User ID and Password for My Verizon and tap Sign In.



You've successfully signed in to Verizon FamilyBase.

Note: If you haven't previously subscribed to Verizon FamilyBase you'll be prompted to subscribe when you sign in. If you subscribe using the iPhone app you'll be billed through your iTunes account once your 1-month trial has expired. Every 30 days you'll be prompted to renew your subscription.

To subscribe, tap Get Started and follow the onscreen instructions.


  • Basic Phones -- When you sign up, you'll receive a text message telling you the best way to sign in from your phone. Follow the instructions listed in that text message.

 

Setting Up Controls

There are two ways you can set up controls for Verizon FamilyBase:

From your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Select the type of control you'd like to set up or edit. 
  • Usage Limits
  • Time Restrictions
  • Trusted Contacts
  • Blocked Contacts
  • Purchase Limits
  • On Demand Lock (if available)



  1. Set the desired controls for one or multiple lines.



  2. Click Save Changes.



You've successfully set up Controls.

From the My Verizon Mobile app

Note: Controls for Trusted Contacts and Time Restrictions can't be set or changed from My Verizon Mobile. However, they can be changed from your computer using My Verizon.

  1. In the FamilyBase app menu, tap Controls.



    Note: Selecting the Controls tab within FamilyBase redirects you to My Verizon Mobile, where you can manage controls. Once signed into My Verizon Mobile, you have access to manage and set all of the existing controls.

  2. Scroll down and tap Manage Safeguards.



  3. Tap FamilyBase.



  4. Swipe left or right to select the type of control you'd like to set up or edit. The selected control will appear at the top of the screen.



  5. Tap the AVAILABLE tab to view and set the available options for each control.

  6. Tap Review Changes.

  7. If you're satisfied with the changes, tap Submit Change(s).


You've successfully set up Controls.

Back to top

Viewing Your Family's Usage Information


Viewing All Call and Text Activity

On your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your family member's device from the list on the left side of the screen.



  3. Click All Activity.



A history of that phone's calling and texting activity will appear.



On your mobile device

The steps for viewing activity vary by device:

  • Android
  1. Open the FamilyBase app and sign in to your account.


  2. Tap the Navigation Menu icon.


  3. Tap Activity below the phone for which you want to view the activity.


  4. A list of that phone's calling and texting activity will appear. Tap TEXTS or CALLS to view the detailed activity for each.



  • iPhone
  1. Open the FamilyBase app and sign in to your account.
  2. Tap Menu.



  3. Tap Activity below the phone for which you want to view the activity.



A list of that phone's calling and texting activity will appear. Tap Texts, Calls or Apps to view the detailed activity for each.



Note: With the iPhone app, the parent device can view up to 7 days of activity. However, through the web browser, you can only view up to 1 day of activity.

Viewing How Much Your Child Texts

To view your child's texting activity:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary.



Your child's texting activity will appear. Look at the Texting Details summary in the lower-left of the screen to see how many texts your child sent and received in the past week.



Viewing How Much Time Your Child Spends on Calls

To see how many minutes your child uses on calls:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click minutes in the Activity Summary.


Your child's calling activity will appear. Look at the All Hours box in the lower-left side of the screen to see how many minutes your child spent on the phone during the past week.



Viewing Calls and Texts with a Specific Contact

To see how often your child calls or texts a specific contact:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts near the top of the screen.



  4. You'll see a list of all the contacts in that phone's address book. Select the name of the contact you want to view history for.


The Contacts Details page for that contact will open. You'll see the number of times your child called and texted that contact in the past 7 days.



Viewing Recently Added Contacts

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the contacts on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's contacts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.


You'll see a list of all the contacts in that phone's address book. You can view recently added contacts or the contacts you've added to your Watchlist by selecting the appropriate filter at the top of the list.


Viewing When Your Child Texts

To see when your child texts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary section.


Your child's texting activity will appear. The School Hours box and Late Hours box at the bottom of the screen will show you the number of texts your child has sent during those times in the past week.



Viewing the Apps Installed on Your Child's Device

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the apps installed on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's apps:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click apps (if available) in the Activity Summary section.


A list of the apps installed on your child's device will appear.

Back to top

Managing Your Verizon FamilyBase Account

Managing Nicknames

To change the nickname of your child's phone:

  1. Go to the FamilyBase page in My Verizon.



  2. Click Profiles.



  3. Click Edit Nickname under the mobile number you want to update.



  4. Enter a nickname.



  5. Click Submit Changes.


You've successfully changed the nickname of your child's phone.

Setting School Hours and Night Hours

On your computer:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts or minutes in the Activity Summary section.



  4. A new page will appear. Locate the boxes labeled School Hours and Night Hours.



  5. Click on the times (listed in blue) that you want to make changes to.



  6. A pop-up will appear. Select the start time, end time and days of the week.



  7. Click Save.



You've successfully changed the School and Night hours.

On your Android phone:

  1. Open the FamilyBase app and sign in to your account.



  2. Tap the Navigation Menu icon.



  3. Tap Activity below the phone you want to change School and Night Hours for.



  4. Tap the Options icon in the top-right corner of the screen.



  5. Select the hours you'd like to modify.

    Note: This option will only modify the hours during which activity is recorded and doesn't relate to Time of Day restrictions.



  6. Select the start time, end time and days of the week.



  7. Tap the Back icon to return to the Activity screen. Your changes will be saved automatically.


You've successfully changed the School and Night hours.

Adding a Contact to the Watchlist

To add a contact to the Watchlist:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.



  4. You'll see a list of all the contacts in the address book for that phone. Locate the contact you'd like to add to the Watchlist.



  5. Click the Flag icon to the right of the contact's name.


Your changes will be automatically saved. Your child will receive a text message stating that the contact was added to your Watchlist.

Locking Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android phone to access the on-demand lock. Once the Companion app is on your child's phone, use the steps below to lock your child's phone on demand:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Lock For 30 Minutes to lock all phone use for 30 minutes, except calls to and from 911.



    Note: If the current status is Locked, it can't be locked again at that time.

  5. Click +30 Minutes to increase the duration of the lock by 30 minutes.


You've successfully locked the phone.

Unlocking Your Child's Phone

To unlock your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Unlock.



    Note: If the current lock status is Unlocked, the phone is already unlocked.

    You've successfully unlocked the phone.

 

Allowing Lock Overrides on Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function. Once the Companion app is installed, follow these steps to allow lock overrides on your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Overrides Allowed under the Lock For 30 Minutes button. Your changes are automatically saved.


You've successfully allowed overrides.

Back to top

Managing Blocks

Block Calls and Text Messages

To block calls and text messages with a contact:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the phone number that you want to block. 
  7. Select Domestic or International Number from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Email Address and Screen Name

To block a contact's email address or screen name:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the email address or screen name you want to block.
  7. Select Email or Screen Name from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Calls from Restricted, Unavailable and Private Numbers

To block all calls from restricted, unavailable and private numbers:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Restricted, Unavailable and Private Numbers.
  6. Click Add.

You've successfully added the block.

Block Outgoing Calls to 411 Directory Assistance

This block will prevent calls to Directory Assistance (411, *411, #411 and 1411) from the phone. Because there is a fee for each call made to Directory Assistance, this is a useful way to prevent unexpected costs.

To block calls to 411 Directory Assistance:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Outgoing 411 Directory Assistance Calls.
  6. Click Add.

You've successfully added the block.

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Alerts

Managing Alerts and Notifications

To change how and when you're notified about alerts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications to see a list of alert types.



  4. Check the Daily Email box next to each type of alert for which you'd like to receive an email.



    Note: Uncheck the box if you don't want to receive email notifications.

  5. Check the Text box next to the alerts for which you'd like to receive text message notifications.

    Note: The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.



  6. When you're done, click Save Changes in the lower-left side of the screen.


You've successfully changed your alert notifications.

Setting Override Alerts

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.

To change how you're notified about overrides:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications.



  4. Check the box next to Daily Email and/or Text to receive that type of notification.



    Note: Uncheck the box If you don't want to receive an email or text message notification.

  5. Click Save Changes on the lower-left side of the screen.


You've successfully changed your override notifications.

Viewing Alerts and Alert History

To see the alerts for a phone on your account:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click All Activity to see a history of the phone's activity.



  4. Click Alerts.


The alerts for that phone will display. Use the arrows at the top or bottom of the All Activity page to view the alert history from previous days.


Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. App Store and iPhone are registered trademarks of Apple Inc.


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