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How to Use Guide: Call Forwarding

With Call Forwarding, you can forward your mobile calls to another phone number, like your home or office number.

This guide explains how to:

Turn On Call Forwarding

From Your Mobile Phone

  1. Dial *72.

  2. Dial the phone number (including area code) where you want your calls to be forwarded to (e.g., *72-908-123-4567).

  3. Press the Call button and wait for confirmation. You should hear a confirmation tone or message.

  4. End your call.

From Your Computer

  1. Go to the Call Forwarding page in My Verizon.

    Note: If there’s more than one line on your account, select the line you want to set up Call Forwarding on from the Mobile Number dropdown.

  2. Enter the phone number you want to forward calls to in the Forward Mobile Number to field.

  3. Select your preferred option in the Options section:

    1. Forward all calls
    2. Forward calls when my line is busy or there is no answer

  4. Click Set Up Call Forwarding.

Turn Off Call Forwarding

From Your Mobile Phone

  1. Dial *73.

  2. Press the call button and wait for confirmation. You should hear a confirmation tone or message. 

  3. End your call.

From Your Computer

  1. Navigate to the Call Forwarding page in My Verizon.

    Note: If there’s more than one line on your account, select the line you want to cancel Call Forwarding on from the Mobile Number dropdown.

  2. Click Cancel Call Forwarding
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