Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Apple® iPhone® 6s
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Verizon Ellipsis® 8
Apple® iPhone® 4s
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
LG G4™
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
HTC Desire® 626
Moto X™ (2nd Gen.)
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Note® Edge
Nokia Lumia 928
Moto X™ by Motorola
GizmoPal™
LG Optimus Zone™ 2 Prepaid
iPad® Pro
Nexus 6
HTC One M9
iPad® Air 2
Samsung Brightside™
DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
LG Exalt™
Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
Samsung Gusto® 2
Samsung Galaxy S® III mini
DROID RAZR by MOTOROLA
G Pad™ 7.0 LTE
BlackBerry® Bold™ 9930 smartphone
hum by Verizon
Nokia Lumia Icon
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless AirCard® 595
Blackberry Classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Intensity™ III
LG Cosmos™ 2
LG Octane™
LG Terra™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
HTC One® (M8) for Windows®
DROID RAZR MAXX by MOTOROLA
LTE Internet (Installed)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
GizmoPal® 2 by LG
Verizon SureResponse®
Samsung Galaxy Tab S2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon 4G LTE Broadband Router
Enact™ by LG
LG Exalt™II
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Lancet™
LG enV®3
HTC Desire® 612
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z30 smartphone
GizmoGadget™ by LG
Apple® iPad® with Wi-Fi + 4G
BlackBerry® Z10 smartphone
Kyocera DuraXV+
Samsung Convoy™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (10.1)
Gear S2
DROID 4 by MOTOROLA
HTC One® remix
DROID by MOTOROLA
Samsung Gusto®
Google Nexus 7
LG Cosmos™
DROID BIONIC by MOTOROLA
Lancet™ for Android™
Samsung Galaxy Tab®
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™2 by LG
Lucid™ by LG
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 4 (8.0)
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
Motorola RAZR V3m
HTC One® max
iPad® mini 4
DROID INCREDIBLE 2 by HTC
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
LG Optimus Zone™ 3 Prepaid
Verizon Wireless USB760 Modem
LG Extravert™
BlackBerry® Q10 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
DROID X by MOTOROLA
Samsung Illusion™
Motorola Barrage™
Samsung Galaxy Tab® (10.1)
Pantech Hotshot™
Apple® iPad® with Retina display
Samsung Galaxy Tab® S
BlackBerry® Bold 9650 smartphone
LG VX8300
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Galaxy Tab E
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Haven™
DROID 3 by MOTOROLA
Casio G'zOne Boulder®
Microsoft Surface 3
LG enV®2
LG enV® TOUCH
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Pantech Breakout™
Spectrum™ 2 by LG
Sony Xperia® Z2
Samsung Intensity™
Pantech Jest™ 2
Samsung Alias™ 2
Samsung Galaxy Note® 10.1
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You
LG Vortex™
Casio G'zOne Brigade®
HTC Rhyme™
Samsung Smooth™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Intuition™ by LG
Ellipsis® Kids
LG Migosm
iPad® mini 3
DROID CHARGE by SAMSUNG
LG Optimus Zone™
Luge™ by Motorola Prepaid
DROID INCREDIBLE by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1 2014 Edition
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
LG VX5400
Verizon Wireless UMW190 Global USB Modem
Delphi Connect
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Samsung SCH-u340
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
HTC Rezound™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
BlackBerry® Curve™ 8330 smartphone
Motorola W385
Samsung Galaxy Camera®
LG Ally™
Verizon Wireless USB720 Modem
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola Adventure™ V750
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
DROID 2 by MOTOROLA
LG Optimus Exceed™ Prepaid
HTC Trophy™
Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
Samsung Alias™
LG VX8350
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
LG Voyager™
Samsung Reality™
Samsung Juke
Motorola MOTO™ VU204
Verizon Wireless AirCard® 595U USB Modem
DROID PRO by MOTOROLA
Verizon Wireless Escapade®
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless UM150 USB Modem
Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
LG VX5200
LG Chocolate®
Verizon Wireless USB727 Modem
LG Enlighten®
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Chocolate® 3
LG VX3200
Motorola V325
Motorola V325i
Samsung SCH-a930
LG VX8700
Sharp KIN™ ONE
LG Versa™
Compaq® Mini CQ10-688nr Netbook
DROID ERIS by HTC
Verizon Wireless Razzle™
Motorola Entice™
Motorola W315
Samsung Trance™
Samsung SCH-a950
Motorola E815
LG VX8100
LG VX4500
Samsung SCH-a870
Motorola XOOM™
Samsung SCH-a670
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
Samsung Continuum™
LG Glance™
Verizon Wireless V740 ExpressCard
Pantech PN-215
HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
Motorola RAZR V3c
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
Motorola Rival™
Samsung Glyde™
Nokia 6215i
LG VX4650
LG V
Samsung Renown™
Samsung Gem™
DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
Motorola V710
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless USB1000 Global USB Modem
Pantech PN-820
LG Fathom®
Verizon AD3700 Global USB Modem
Samsung Sway™
Nokia 7205 Intrigue™
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola CITRUS™
Verizon Wireless CDM8950
HTC Merge®
LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
Motorola Q™
Verizon Wireless Blitz® Prepaid
Kyocera KX444
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Motorola Krave™ ZN4
Verizon Wireless V620
Samsung i700 Pocket PC
Pantech PN-210
Verizon Wireless CDM 7075
Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
Samsung Saga™
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
Motorola C343
Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

My Verizon FAQs

[FAQs]

General Information
  1. What is My Verizon?

    My Verizon is an Internet-based portal that lets you manage your Verizon Wireless account from your computer or your Verizon Wireless device. If you're registered as the Account Owner or Account Manager*, you can manage nearly every aspect of your account, including:

    *Learn more about My Verizon account roles.



  2. What are the benefits of using My Verizon?

    My Verizon lets you access your account information when and where it's most convenient for you. It's a free service that's available virtually anytime, anywhere. You can pay bills, monitor your usage and manage your account, all without making a phone call or entering a store.



  3. What is the cost to use My Verizon?

    There's no additional charge to register and use My Verizon. Data charges may apply when accessing My Verizon from your mobile device.



  4. Are there other websites and services I can access with the same My Verizon User ID and Password?

    Yes, with your same My Verizon Password, you can also access the following websites and services:



  5. Can I unenroll from My Verizon at any time?

    There's no cost or requirement to use My Verizon if you're enrolled. If you're concerned about the security of your account, consider changing your Password.



Registering and Account Management
  1. How do I register for My Verizon?

    You can register for My Verizon online:

    1. Go to the My Verizon registration page.
    2. Enter your 10-digit mobile number.
    3. Click Continue.
    4. Follow the onscreen prompts to verify your identity and complete registration.


    You've successfully registered for My Verizon.



  2. Will I have access to all of the available features in My Verizon?

    Access to the features in My Verizon depends on which account role you've been assigned:

    • Account Owner - Has access to all available account information
    • Account Manager - Has access to all account information, but can't assign Account Managers or change the Billing password (Billing System password)
    • Account Member - Has limited access to information about their line of service only

    Learn more about My Verizon account roles.



  3. Why do I need to provide my email address when I register for My Verizon?

    Your email address will be sent important information about your account. You may receive emails for the following reasons:

    • Your bill is available for viewing
    • To confirm an online payment
    • Possible problems with an online payment
    • To receive a temporary My Verizon Password if you forget your current one
    • To confirm other payment-related or account-related activities

    These account-specific emails are the only emails you'll receive each month.



  4. What if I forget my Password for My Verizon?

    If you forget your Password you can create a new Password online:

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your secret question and click Continue.

      Note: If you don't have a Secret Question set up, click Send Me a Temporary Password. A text message with a temporary password will be sent to your device. You can use the password sent to you to sign in to your account and create a new password, and set up your Secret Question.

    6. Enter your new Password in the Create Password and Confirm Password fields.

      Note: If you didn't have a Secret Question set up, and had to have a temporary password sent to you, you will be required to select a temporary password from the dropdown menu, and then enter the answer to your Secret Question.

    7. Click Continue.

    You've successfully changed your Password.



  5. What is a Secret Question in My Verizon?

    The Secret Question is an added means of verification in My Verizon. You may need to answer your Secret Question if:

    • You've forgotten your Password

      Answering your Secret Question helps to verify your identity and lets you change your Password online. For your protection, we may also ask you to answer your secret question once you successfully sign in to My Verizon.

    • You sign in to My Verizon from an unregistered computer

      If you're signing in from a computer you haven't registered with My Verizon, you'll be asked your Secret Question. This added security helps protect your account from unauthorized users.

    Learn more about computer registration and Secret Questions on the My Verizon Security page.



  6. How do I change my Secret Question in My Verizon?

    To change your Secret Question:

    1. Go to the Change Secret Question page in My Verizon.
    2. Choose a Secret Question from the dropdown list.
    3. Enter the answer to your Secret Question.
    4. Click Submit.

    You've successfully changed your Secret Question.



  7. I am trying to retrieve my forgotten My Verizon Password, and I don’t know my Secret Question. What do I do?

    If you're trying to reset your password and don't know your Secret Question, you can still gain access to your account.

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue
    4. Enter your 5-digit billing ZIP Code and click Continue
    5. Click Send Me a Temporary Password. A text message with a temporary password will be sent to your device.

      Note: If you block text messages, you can still receive a text message with a temporary password and continue to have all other text messages blocked.

    6. Use the temporary password sent to you to sign in to your account.
    7. Enter your new password in the Create Password and Confirm Password fields.
    8. Select a Secret Question from the dropdown window, and then enter the answer to your Secret Question.
    9. Click Continue.


    You've successfully changed your password and your Secret Question.



  8. How can I change my Password for My Verizon?

    You can change your Password online:

    1. Go to the Change Password page in My Verizon.
    2. Enter your current Password.
    3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
    4. Click Submit.

    You've successfully changed your Password.

    Note: To maintain the security of your account, it's important to keep your Password private, as you would any other piece of confidential information. How do I know if my password is secure and not easy to guess?



  9. When I try to set up a new password for My Verizon, I get a message saying it's not valid because it's an easily guessed password. What does this mean?

    We've upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user's permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

    If the password you've chosen matches an easily guessed password or is similar to one, you'll need to choose a different, more secure password.



  10. How do I know if my password is secure and not easy to guess?

    To ensure your password can't be easily guessed, follow these guidelines:

    • Don't include your My Verizon User ID in any form — even spelled backwards with a number added to the beginning or end

    • Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)

    • Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver's license or passport numbers

    • Don't use any variation of the word "password" (e.g., pa$5w@rd)

    • Avoid common names and dictionary words because some may not be allowed

    • Don't repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)


  11. How do I change my User ID for My Verizon?

    To change your User ID:

    1. Go to the My Profile page in My Verizon.
    2. Click Change User ID.
    3. Enter your new User ID.
    4. Click Submit.

    You've successfully changed your User ID.



  12. What if I forget my User ID for My Verizon?

    If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

    You can also use the following steps to get your User ID:

    Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

    1. Go to the My Verizon sign in page.
    2. Click Forgot User ID.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your Secret Question and click Continue. Your User ID will display on the screen.


    Note: If you don't remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

    You've successfully retrieved your User ID.



  13. What is a Billing Password or Billing System Password?

    A Billing Password is a 4-digit or 5-digit code you'll be asked to provide when calling Customer Service or resetting your online account. This code is used to verify your identity and protect your account from unauthorized access.



  14. How can I change my Billing Password (Billing System Password)?

    If you're the Account Owner, you can change your Billing Password online. Learn more about My Verizon account roles.

    To change your Billing Password:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Billing Password.
    3. Enter your current password.
    4. Enter your new password, and then enter it again to confirm.
    5. Click Save.

    You've successfully changed your Billing Password.

    Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them about the Billing Password change. Remove any Account Managers that you no longer want managing your account.



  15. What should I do if I forgot my Billing Password (Billing System Password)?

    If you're the Account Owner and you've forgotten your Billing Password, click the Forgot your password link on the sign-in page of My Verizon and follow the prompts.



  16. How do I change my name in My Verizon?

    You can view and change your Greeting Name (i.e., what you're called when you sign in to My Verizon) online:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Greeting Name.
    3. Enter your preferred Greeting Name.
    4. Click Submit


    You've successfully changed your Greeting Name.

    Note: Changing your Greeting Name won't change the legal name on your account.

    If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon Wireless store. Bring the following documentation to help verify your identity:

    • A photo ID showing your legal name before it was changed
    • Any official documentation showing the name change


  17. How long can my account in My Verizon remain dormant before I’ll be locked out?

    My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out.

    However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.



  18. Where can I learn more about how to manage my account through My Verizon?

    Refer to our My Verizon Support page for FAQs and other information on a variety of My Verizon account management options, including:



Assumption of Liability
  1. Can I transfer my account or a line on my account to a friend or family member?

    Yes, Assumption of Liability (AOL) is a process that lets you transfer the control of your account or a specific line on your account to another person. You can also perform an AOL to assume responsibility for another person's account, such as a spouse, child, parent or friend.

    To find out if you're eligible to participate in an AOL process, please review the Assumption of Liability requirements.



  2. What are the requirements for transferring my account or a line on my account to a friend or family member through Assumption of Liability?

    In order to perform an Assumption of Liability, all of the following requirements must be met:

    Current Account Owner

    • You must ensure that the balance on the account you want to transfer is current. You'll continue to be responsible for account charges until the transfer has been completed.
    • If the line you're transferring is the primary line on a Family SharePlan® or the only secondary line on a Family SharePlan, the remaining line(s) must be placed on eligible calling plans prior to processing the account transfer. Please contact Customer Service at (800) 922-0204 for assistance.
    • You must contact Customer Service at (800) 922-0204 to authorize the account transfer and provide the name of the person who will be taking over the account.


    New Account Owner (person taking over responsibility for the account)

    • You must read and agree to the Verizon Wireless Customer Agreement Terms and Conditions prior to assuming responsibility for the account.
    • If the line you're taking over is being added to an existing Verizon Wireless account, your account must be current.
    • If you agree to the Customer Agreement Terms and Conditions and up to a 1-year contract term, you must contact the Assumption of Liability Department at (888) 832-4540. A representative will assist you with completing the AOL request.

      Note: Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required.


Troubleshooting
  1. I’m locked out of My Verizon and unable to sign in. What do I do?

    If you're locked out because of unsuccessful sign in attempts, you'll need to complete the Forgot Password or Forgot User ID steps.



  2. I've forgotten my Password for My Verizon, and I requested a temporary one by text message. What if I can’t receive the text message?

    We'll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 - 5 business days. Use the Password provided to sign in to My Verizon and create a new Password.



  3. What should I do if some pages within My Verizon won't display?

    If you're having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

    For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.



  4. I'm not receiving email notifications.  What should I do?

    If you aren't receiving email notifications, try the following troubleshooting solutions:

    1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:

      1. Click Change Email Address.
      2. Enter your new email address.
      3. Click Update.

        You've successfully updated your email address.

    2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.

        You've successfully updated your alert preferences.

    3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.

    4. Test your email address to ensure that you'll receive emails from My Verizon. To test your email address:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. Click Test Email Addresses at the bottom of the page.

        You should receive a test email shortly. If you don't, check your spam folder to see if the test email was sent there. If not, please contact us.


  5. Who should I contact if I have a specific question about My Verizon?

    You can contact Customer Service with any questions you have about My Verizon.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store