Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
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Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
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Apple® iPhone® 5c
DROID TURBO 2
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DROID MAXX by MOTOROLA
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Apple® iPhone® 5
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Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
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Apple® iPhone® 4
Droid Turbo by Motorola
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Verizon Jetpack® MiFi® 6620L
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DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
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LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
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LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
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Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
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Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
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LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
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LG enV®3
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DROID RAZR MAXX by MOTOROLA
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DROID by MOTOROLA
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Lucid™ by LG
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DROID 4 by MOTOROLA
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Motorola RAZR V3m
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Hydro ELITE by KYOCERA
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Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
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Watch Urbane™ 2nd Edition LTE
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Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
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Casio G'zOne Boulder®
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Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
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Nokia Lumia 2520
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Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
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Apple® iPad®
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Motorola Adventure™ V750
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Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
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Samsung SCH-u410
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Pantech Caper™ Prepaid
Casio EXILIM
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Samsung Reality™
LG Chocolate®
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Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
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Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
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HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
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Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

My Verizon FAQs

General Information
  1. What is My Verizon?

    My Verizon is an Internet-based portal that lets you manage your Verizon Wireless account from your computer or your Verizon Wireless device. If you're registered as the Account Owner or Account Manager*, you can manage nearly every aspect of your account, including:

    *Learn more about My Verizon account roles.



  2. What are the benefits of using My Verizon?

    My Verizon lets you access your account information when and where it's most convenient for you. It's a free service that's available virtually anytime, anywhere. You can pay bills, monitor your usage and manage your account, all without making a phone call or entering a store.



  3. What is the cost to use My Verizon?

    There's no additional charge to register and use My Verizon. Data charges may apply when accessing My Verizon from your mobile device.



  4. Are there other websites and services I can access with the same My Verizon User ID and Password?

    Yes, with your same My Verizon Password, you can also access the following websites and services:



  5. Can I unenroll from My Verizon at any time?

    There's no cost or requirement to use My Verizon if you're enrolled. If you're concerned about the security of your account, consider changing your Password.



Registering and Account Management
  1. How do I register for My Verizon?

    You can register for My Verizon online:

    1. Go to the My Verizon registration page.
    2. Enter your 10-digit mobile number.
    3. Click Continue.
    4. Follow the onscreen prompts to verify your identity and complete registration.


    You've successfully registered for My Verizon.



  2. Will I have access to all of the available features in My Verizon?

    Access to the features in My Verizon depends on which account role you've been assigned:

    • Account Owner - Has access to all available account information
    • Account Manager - Has access to all account information, but can't assign Account Managers or change the Billing password (Billing System password)
    • Account Member - Has limited access to information about their line of service only

    Learn more about My Verizon account roles.



  3. Why do I need to provide my email address when I register for My Verizon?

    Your email address will be sent important information about your account. You may receive emails for the following reasons:

    • Your bill is available for viewing
    • To confirm an online payment
    • Possible problems with an online payment
    • To receive a temporary My Verizon Password if you forget your current one
    • To confirm other payment-related or account-related activities

    These account-specific emails are the only emails you'll receive each month.



  4. What if I forget my Password for My Verizon?

    If you forget your Password you can create a new Password online:

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your secret question and click Continue.

      Note: If you don't have a Secret Question set up, click Send Me a Temporary Password. A text message with a temporary password will be sent to your device. You can use the password sent to you to sign in to your account and create a new password, and set up your Secret Question.

    6. Enter your new Password in the Create Password and Confirm Password fields.

      Note: If you didn't have a Secret Question set up, and had to have a temporary password sent to you, you will be required to select a temporary password from the dropdown menu, and then enter the answer to your Secret Question.

    7. Click Continue.

    You've successfully changed your Password.



  5. What is a Secret Question in My Verizon?

    The Secret Question is an added means of verification in My Verizon. You may need to answer your Secret Question if:

    • You've forgotten your Password

      Answering your Secret Question helps to verify your identity and lets you change your Password online. For your protection, we may also ask you to answer your secret question once you successfully sign in to My Verizon.

    • You sign in to My Verizon from an unregistered computer

      If you're signing in from a computer you haven't registered with My Verizon, you'll be asked your Secret Question. This added security helps protect your account from unauthorized users.

    Learn more about computer registration and Secret Questions on the My Verizon Security page.



  6. How do I change my Secret Question in My Verizon?

    To change your Secret Question:

    1. Go to the Change Secret Question page in My Verizon.
    2. Choose a Secret Question from the dropdown list.
    3. Enter the answer to your Secret Question.
    4. Click Submit.

    You've successfully changed your Secret Question.



  7. I am trying to retrieve my forgotten My Verizon Password, and I don’t know my Secret Question. What do I do?

    If you're trying to reset your password and don't know your Secret Question, you can still gain access to your account.

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue
    4. Enter your 5-digit billing ZIP Code and click Continue
    5. Click Send Me a Temporary Password. A text message with a temporary password will be sent to your device.

      Note: If you block text messages, you can still receive a text message with a temporary password and continue to have all other text messages blocked.

    6. Use the temporary password sent to you to sign in to your account.
    7. Enter your new password in the Create Password and Confirm Password fields.
    8. Select a Secret Question from the dropdown window, and then enter the answer to your Secret Question.
    9. Click Continue.


    You've successfully changed your password and your Secret Question.



  8. How can I change my Password for My Verizon?

    You can change your Password online:

    1. Go to the Change Password page in My Verizon.
    2. Enter your current Password.
    3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
    4. Click Submit.

    You've successfully changed your Password.

    Note: To maintain the security of your account, it's important to keep your Password private, as you would any other piece of confidential information. How do I know if my password is secure and not easy to guess?



  9. When I try to set up a new password for My Verizon, I get a message saying it's not valid because it's an easily guessed password. What does this mean?

    We've upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user's permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

    If the password you've chosen matches an easily guessed password or is similar to one, you'll need to choose a different, more secure password.



  10. How do I know if my password is secure and not easy to guess?

    To ensure your password can't be easily guessed, follow these guidelines:

    • Don't include your My Verizon User ID in any form — even spelled backwards with a number added to the beginning or end

    • Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)

    • Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver's license or passport numbers

    • Don't use any variation of the word "password" (e.g., pa$5w@rd)

    • Avoid common names and dictionary words because some may not be allowed

    • Don't repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)


  11. How do I change my User ID for My Verizon?

    To change your User ID:

    1. Go to the My Profile page in My Verizon.
    2. Click Change User ID.
    3. Enter your new User ID.
    4. Click Submit.

    You've successfully changed your User ID.



  12. What if I forget my User ID for My Verizon?

    If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

    You can also use the following steps to get your User ID:

    Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

    1. Go to the My Verizon sign in page.
    2. Click Forgot User ID.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your Secret Question and click Continue. Your User ID will display on the screen.


    Note: If you don't remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

    You've successfully retrieved your User ID.



  13. What is a Billing Password or Billing System Password?

    A Billing Password is a 4-digit or 5-digit code you'll be asked to provide when calling Customer Service or resetting your online account. This code is used to verify your identity and protect your account from unauthorized access.



  14. How can I change my Billing Password (Billing System Password)?

    If you're the Account Owner, you can change your Billing Password online. Learn more about My Verizon account roles.

    To change your Billing Password:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Billing Password.
    3. Enter your current password.
    4. Enter your new password, and then enter it again to confirm.
    5. Click Save.

    You've successfully changed your Billing Password.

    Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them about the Billing Password change. Remove any Account Managers that you no longer want managing your account.



  15. What should I do if I forgot my Billing Password (Billing System Password)?

    If you're the Account Owner and you've forgotten your Billing Password, please call Customer Service at (800) 922-0204 for assistance.



  16. How do I change my name in My Verizon?

    You can view and change your Greeting Name (i.e., what you're called when you sign in to My Verizon) online:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Greeting Name.
    3. Enter your preferred Greeting Name.
    4. Click Submit


    You've successfully changed your Greeting Name.

    Note: Changing your Greeting Name won't change the legal name on your account.

    If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon Wireless store. Bring the following documentation to help verify your identity:

    • A photo ID showing your legal name before it was changed
    • Any official documentation showing the name change


  17. How long can my account in My Verizon remain dormant before I’ll be locked out?

    My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out.

    However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.



  18. Where can I learn more about how to manage my account through My Verizon?

    Refer to our My Verizon Support page for FAQs and other information on a variety of My Verizon account management options, including:



Transfer Your Service
  1. Can I transfer my account or a line on my account to a friend or family member?

    Yes, you can transfer the ownership of your account or a specific line on your account to another person. You can also accept responsibility for another person's account, such as a spouse, child, parent or friend.

    To find out if you're eligible, please review the Transfer Your Service requirements.



Troubleshooting
  1. I’m locked out of My Verizon and unable to sign in. What do I do?

    If you're locked out because of unsuccessful sign in attempts, you'll need to complete the Forgot Password or Forgot User ID steps.



  2. I've forgotten my Password for My Verizon, and I requested a temporary one by text message. What if I can’t receive the text message?

    We'll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 - 5 business days. Use the Password provided to sign in to My Verizon and create a new Password.



  3. What should I do if some pages within My Verizon won't display?

    If you're having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

    For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.



  4. I'm not receiving email notifications.  What should I do?

    If you aren't receiving email notifications, try the following troubleshooting solutions:

    1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:

      1. Click Change Email Address.
      2. Enter your new email address.
      3. Click Update.

        You've successfully updated your email address.

    2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.

        You've successfully updated your alert preferences.

    3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.

    4. Test your email address to ensure that you'll receive emails from My Verizon. To test your email address:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. Click Test Email Addresses at the bottom of the page.

        You should receive a test email shortly. If you don't, check your spam folder to see if the test email was sent there. If not, please contact us.


  5. Who should I contact if I have a specific question about My Verizon?

    You can contact Customer Service with any questions you have about My Verizon.



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