My Verizon

Manage your account online with My Verizon. Check your usage, change or reset your Voice Mail password, purchase ringtones, manage Ringback Tones and much more.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
HTC Desire® 626
Kyocera DuraXV Plus
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
Samsung Galaxy S® III
Verizon Ellipsis™ 7
Samsung Galaxy Note® 3
Droid Turbo in Ballistic Nylon
LG G3
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
LG G2
Samsung Galaxy S6 edge +
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Ellipsis™ 8
Samsung Network Extender
DROID RAZR M by MOTOROLA
LG G4™
LG Cosmos™ 3
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Revere® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Brigadier™ by Kyocera
Sony Xperia® Z3v
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Casio G'zOne Commando® 4G LTE
Pantech 4G LTE Global USB Modem UML290
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Nokia Lumia 928
Samsung Gusto® 3
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto G™ by Motorola
Galaxy Note® Edge
LG Optimus Exceed™ 2
HTC One®
LG G Vista
Samsung Brightside™
Samsung Galaxy S® 4 mini
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal™
HTC One M9
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
DROID RAZR HD by MOTOROLA
Nexus 6
G Pad™ 7.0 LTE
Samsung Intensity® III
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Cosmos™ 2
Verizon MiFi® 4G LTE Global USB Modem U620L
iPad® Air 2
Transpyre™ Prepaid
LTE Internet (Installed)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
G Pad™ 10.1 LTE
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
Gear S®
HTC Desire® 526
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Convoy™
Blackberry Classic
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
Enact™ by LG
LG Revere® 2
Samsung Gusto®
HTC One® remix
Lucid™ by LG
Samsung Illusion™
LG Terra™
Apple® iPad® Air™
DROID 4 by MOTOROLA
BlackBerry® Z30 smartphone
LG enV®3
LG Cosmos™
LG Accolade™
HTC Desire® 612
HTC One® (M8) for Windows®
BlackBerry® Z10 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® mini
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 2 (7.0)
LG Extravert™
HTC One® max
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® S
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Verizon Wireless AirCard® 595
LG G Pad™ X8.3
Casio G'zOne Ravine®
Windows Phone 8X by HTC
Samsung Galaxy Tab® 2 (10.1)
Lancet™
Samsung Galaxy Note® Pro
Verizon SureResponse®
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Pantech Perception™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4 (8.0)
DROID X by MOTOROLA
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab®
DROID by MOTOROLA
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
Motorola Barrage™
Spectrum™ 2 by LG
Samsung Knack™
Samsung SCH-u340
Moto X™ - Designed by You (2nd Generation)
iPad® mini 3
Samsung Intensity®
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
Motorola MOTO™ W755
Nokia 2366i
LG 4G LTE USB Modem VL600
Pantech Jest™ 2
Samsung Fascinate™
Pantech Hotshot™
DROID 3 by MOTOROLA
Motorola RAZR V3m
LG Migosm
LG enV®2
LG VX8300
Luge™ by Motorola Prepaid
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
Pantech Breakout™
DROID INCREDIBLE by HTC
Samsung Galaxy Legend™
Delphi Connect with 4G LTE Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung ATIV SE™
LG VX5500
Moto X™ - Designed by You
Intuition™ by LG
HTC Rezound™
Apple® iPad® mini with Retina display
Casio G'zOne Boulder®
Dell™ Vostro™ V13 Laptop
Sony Xperia® Z2
Samsung Alias™ 2
Samsung ATIV Odyssey™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Motorola XOOM™ 4G LTE
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Verizon Wireless USB760 Modem
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Exceed™ Prepaid
Samsung Galaxy Tab® (10.1)
LG VX8360
HTC Rhyme™
Verizon Wireless UMW190 Global USB Modem
Casio G'zOne Rock™
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID 2 GLOBAL by MOTOROLA
Pantech PN-215
Pantech Marauder™
Nokia Lumia 2520
LG Optimus Zone™
LG VX5400
LG Vortex™
Spectrum™ by LG
Samsung Alias™
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Tour™ 9630 smartphone
Motorola W385
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB720 Modem
Verizon Wireless UM175 USB Modem
Delphi Connect
Samsung Galaxy Tab® 4
Samsung Reality™
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Verizon Converged VOIP Device
LG Ally™
Pantech Crux™
LG Chocolate® Touch
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
Pantech PN-210
DROID Eris by HTC
BlackBerry® Curve™ 8330 smartphone
LG Dare™
Blackberry Classic Non-Camera
Pantech Caper™ Prepaid
Sony Xperia® PLAY
LG VX8350
Verizon Wireless CDM8975
Samsung SCH-u410
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless Escapade®
DROID PRO by MOTOROLA
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
LG VX5300
LG Voyager™
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless PC5750 PC Card
Verizon Wireless G'zOne Type-S
LG VX5200
Nokia 6015i Prepaid
Motorola Entice™
Casio EXILIM
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Camera®
Samsung Rogue™
Samsung SCH-u430
LG VX6100
Motorola RAZR V3m in Gray
Verizon Wireless USB727 Modem
Samsung SCH-u540
HP® Mini 1151NR Netbook
LG enV®
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
Lumia 2520 Prepaid
Samsung Omnia® II
Samsung Zeal™
Motorola Rival™
Motorola MOTOKRZR K1m
Verizon Wireless Razzle™
Jest™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a930
Samsung Continuum™
Verizon Wireless AirCard® 595U USB Modem
DROID XYBOARD 8.2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
Motorola E815
LG Clout™
LG VX3200
Sharp KIN™ ONE
Motorola W315
LG VX8700
LG VX8100
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG Fathom®
LG Chocolate®
Samsung SCH-a950
Verizon Wireless Adamant™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-i760
Motorola RAZR V3c
Samsung SCH-a670
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Samsung FlipShot®
Compaq® Mini CQ10-688nr Netbook
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a870
Samsung Glyde™
LG Glance™
LG VX6000
Samsung Gleam®
Kyocera KPC650
LG Versa™
Samsung SCH-a650
Sierra Wireless AirCard® 580
Motorola CITRUS™
DROID R2D2 by MOTOROLA
Samsung Sway™
Motorola Krave™ ZN4
Samsung SCH-u620
LG VX4500
Sharp KIN™ TWOm
Pantech PN-820
Samsung N150 Netbook
Motorola MOTO™ Z6cx World Edition without Camera
Samsung Trance™
Samsung Omnia®
Samsung Gem™
Verizon Wireless CDM8950
Nokia 6205
HTC Merge®
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
HP® Mini 210-1076NR Netbook
Motorola V60s
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Nokia 7705 Twist™
Verizon Wireless USB1000 Global USB Modem
LG V
Samsung Renown™
Samsung SCH-u550
Verizon Wireless PN-300
Nokia 6215i
LG VX3300
SCH-u410 Prepaid
HP® Mini 110-1046NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Kyocera KX414
LG VX4650
HTC Touch Pro™
Sharp KIN™ TWO
Nokia 7205 Intrigue™
Motorola V710
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V276
Motorola V325xi
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Motorola T730
Sharp KIN™ ONEm
Motorola MOTORAZR maxx Ve
Motorola T720
LG VENUS™
Nokia 2605 Mirage
Samsung SCH-a310
LG VX4700
Motorola Q™
Kyocera SE47
Nokia 2285
Samsung SCH-a890
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V60p
Nokia 3589i
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
LG VX9400
Kyocera K323
HP® Mini 311-1037NR Netbook
Kyocera KX2
Nokia 6315i
Kyocera KX1v
BlackBerry® 7750
Verizon Wireless V640
Kyocera KX444
Nokia 6236i
HTC Apache XV6700
Motorola V65p
Samsung SCH-a630
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Motorola V276 Prepaid
Samsung Saga™
Motorola C333
Motorola V120e
Motorola MOTOSLVR L7C
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-n330
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Verizon KPC680 ExpressCard®
Motorola C343
Samsung SCH-i730
BlackBerry® 7250
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

My Verizon FAQs

[FAQs]

General Information
  1. What is My Verizon?

    My Verizon is an Internet-based portal that lets you manage your Verizon Wireless account from your computer or your Verizon Wireless device. If you're registered as the Account Owner or Account Manager*, you can manage nearly every aspect of your account, including:


    *Learn more about My Verizon account roles.



  2. What are the benefits of using My Verizon?

    My Verizon lets you access your account information when and where it's most convenient for you. It's a free service that's available virtually anytime, anywhere. You can pay bills, monitor your usage and manage your account, all without making a phone call or entering a store.



  3. What is the cost to use My Verizon?

    There's no additional charge to register and use My Verizon. Data charges may apply when accessing My Verizon from your mobile device.



  4. Are there other websites and services I can access with the same My Verizon User ID and Password?

    Yes, with your same My Verizon Password, you can also access the following websites and services:



  5. Can I de-enroll from My Verizon at any time?

    There's no cost or requirement to use My Verizon if you're enrolled. If you're concerned about the security of your account, consider changing your Password.

    However, if you'd still like to de-enroll from My Verizon, please call Customer Service at (800) 922-0204.



Registering and Account Management
  1. How do I register for My Verizon?

    You can register for My Verizon online:

    1. Go to the My Verizon registration page.
    2. Enter your 10-digit mobile number.
    3. Click Continue.
    4. Follow the onscreen prompts to verify your identity and complete registration.


    You've successfully registered for My Verizon.



  2. Will I have access to all of the available features in My Verizon?

    Access to the features in My Verizon depends on which account role you've been assigned:

    • Account Owner - Has access to all available account information
    • Account Manager - Has access to all account information, but can't assign Account Managers or change the Billing password (Billing System password)
    • Account Member - Has limited access to information about their line of service only


    Learn more about My Verizon account roles.



  3. Why do I need to provide my email address when I register for My Verizon?

    Your email address will be sent important information about your account. You may receive emails for the following reasons:

    • Your bill is available for viewing
    • To confirm an online payment
    • Possible problems with an online payment
    • To receive a temporary My Verizon Password if you forget your current one
    • To confirm other payment-related or account-related activities


    These account-specific emails are the only emails you'll receive each month.



  4. What if I forget my Password for My Verizon?

    If you forget your Password you can create a new Password online:

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your secret question and click Continue.

      Note: If you don't have a Secret Question set up, click Send Me a Temporary Password. A text message with a temporary password will be sent to your device. You can use the password sent to you to sign in to your account and create a new password, and set up your Secret Question.

    6. Enter your new Password in the Create Password and Confirm Password fields.

      Note: If you didn't have a Secret Question set up, and had to have a temporary password sent to you, you will be required to select a temporary password from the dropdown menu, and then enter the answer to your Secret Question.

    7. Click Continue.


    You've successfully changed your Password.



  5. What is a Secret Question in My Verizon?

    The Secret Question is an added means of verification in My Verizon. You may need to answer your Secret Question if:

    • You've forgotten your Password

      Answering your Secret Question helps to verify your identity and lets you change your Password online. For your protection, we may also ask you to answer your secret question once you successfully sign in to My Verizon.

    • You sign in to My Verizon from an unregistered computer

      If you're signing in from a computer you haven't registered with My Verizon, you'll be asked your Secret Question. This added security helps protect your account from unauthorized users.

    Learn more about computer registration and Secret Questions on the My Verizon Security page.



  6. How do I change my Secret Question in My Verizon?

    To change your Secret Question:

    1. Go to the Change Secret Question page in My Verizon.
    2. Choose a Secret Question from the dropdown list.
    3. Enter the answer to your Secret Question.
    4. Click Submit.


    You've successfully changed your Secret Question.



  7. I am trying to retrieve my forgotten My Verizon Password, and I don’t know my Secret Question. What do I do?

    If you're trying to reset your password and don't know your Secret Question, you can still gain access to your account.

    1. Go to the My Verizon sign in page.
    2. Click Forgot Password.
    3. Enter your 10-digit mobile number and click Continue
    4. Enter your 5-digit billing ZIP Code and click Continue
    5. Click Send Me a Temporary Password. A text message with a temporary password will be sent to your device.

      Note: If you block text messages, you can still receive a text message with a temporary password and continue to have all other text messages blocked.

    6. Use the temporary password sent to you to sign in to your account.
    7. Enter your new password in the Create Password and Confirm Password fields.
    8. Select a Secret Question from the dropdown window, and then enter the answer to your Secret Question.
    9. Click Continue.


    You've successfully changed your password and your Secret Question.



  8. How can I change my Password for My Verizon?

    You can change your Password online:

    1. Go to the Change Password page in My Verizon.
    2. Enter your current Password.
    3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
    4. Click Submit.


    You've successfully changed your Password.

    Note: To maintain the security of your account, it's important to keep your Password private, as you would any other piece of confidential information. How do I know if my password is secure and not easy to guess?



  9. When I try to set up a new password for My Verizon, I get a message saying it's not valid because it's an easily guessed password. What does this mean?

    We've upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user's permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

    If the password you've chosen matches an easily guessed password or is similar to one, you'll need to choose a different, more secure password.



  10. How do I know if my password is secure and not easy to guess?

    To ensure your password can't be easily guessed, follow these guidelines:

    • Don't include your My Verizon User ID in any form — even spelled backwards with a number added to the beginning or end

    • Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)

    • Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver's license or passport numbers

    • Don't use any variation of the word "password" (e.g., pa$5w@rd)

    • Avoid common names and dictionary words because some may not be allowed

    • Don't repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)


  11. How do I change my User ID for My Verizon?

    To change your User ID:

    1. Go to the My Profile page in My Verizon.
    2. Click Change User ID.
    3. Enter your new User ID.
    4. Click Submit.


    You've successfully changed your User ID.



  12. What if I forget my User ID for My Verizon?

    If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

    You can also use the following steps to get your User ID:

    Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

    1. Go to the My Verizon sign in page.
    2. Click Forgot User ID.
    3. Enter your 10-digit mobile number and click Continue.
    4. Enter your 5-digit billing ZIP Code and click Continue.
    5. Answer your Secret Question and click Continue. Your User ID will display on the screen.


    Note: If you don't remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

    You've successfully retrieved your User ID.



  13. What is a Billing Password or Billing System Password?

    A Billing Password is a 4-digit or 5-digit code you'll be asked to provide when calling Customer Service or resetting your online account. This code is used to verify your identity and protect your account from unauthorized access.

    Your Billing Password is typically the last four digits of the Account Owner's Social Security Number (SSN). However, the Account Owner can choose to create a custom Billing Password to be used instead of their SSN.



  14. How can I change my Billing Password (Billing System Password)?

    If you're the Account Owner, you can change your Billing Password online. Learn more about My Verizon account roles.

    To change your Billing Password:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Billing Password.
    3. Enter your current password.
    4. Enter your new password, and then enter it again to confirm.
    5. Click Save.

    You've successfully changed your Billing Password.

    Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them about the Billing Password change. Remove any Account Managers that you no longer want managing your account.



  15. What should I do if I forgot my Billing Password (Billing System Password)?

    If you're the Account Owner and you've forgotten your Billing Password, please call Customer Service at (800) 922-0204 for assistance.



  16. How do I change my name in My Verizon?

    You can view and change your Greeting Name (i.e., what you're called when you sign in to My Verizon) online:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Greeting Name.
    3. Enter your preferred Greeting Name.
    4. Click Submit


    You've successfully changed your Greeting Name.

    Note: Changing your Greeting Name won't change the legal name on your account.

    If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon Wireless store. Bring the following documentation to help verify your identity:

    • A photo ID showing your legal name before it was changed
    • Any official documentation showing the name change


  17. How long can my account in My Verizon remain dormant before I’ll be locked out?

    My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out.

    However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.



  18. Where can I learn more about how to manage my account through My Verizon?

    Refer to our My Verizon Support page for FAQs and other information on a variety of My Verizon account management options, including:



Assumption of Liability
  1. Can I transfer my account or a line on my account to a friend or family member?

    Yes, Assumption of Liability (AOL) is a process that lets you transfer the control of your account or a specific line on your account to another person. You can also perform an AOL to assume responsibility for another person's account, such as a spouse, child, parent or friend.

    To find out if you're eligible to participate in an AOL process, please review the Assumption of Liability requirements.



  2. What are the requirements for transferring my account or a line on my account to a friend or family member through Assumption of Liability?

    In order to perform an Assumption of Liability, all of the following requirements must be met:

    Current Account Owner

    • You must ensure that the balance on the account you want to transfer is current. You'll continue to be responsible for account charges until the transfer has been completed.
    • If the line you're transferring is the primary line on a Family SharePlan® or the only secondary line on a Family SharePlan, the remaining line(s) must be placed on eligible calling plans prior to processing the account transfer. Please contact Customer Service at (800) 922-0204 for assistance.
    • You must contact Customer Service at (800) 922-0204 to authorize the account transfer and provide the name of the person who will be taking over the account.


    New Account Owner (person taking over responsibility for the account)

    • You must read and agree to the Verizon Wireless Customer Agreement Terms and Conditions prior to assuming responsibility for the account.
    • If the line you're taking over is being added to an existing Verizon Wireless account, your account must be current.
    • If you agree to the Customer Agreement Terms and Conditions and up to a 1-year contract term, you must contact the Assumption of Liability Department at (888) 832-4540. A representative will assist you with completing the AOL request.

      Note: Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required.


Troubleshooting
  1. I’m locked out of My Verizon and unable to sign in. What do I do?

    If you're locked out because of unsuccessful sign in attempts, you'll need to complete the Forgot Password or Forgot User ID steps.

    If during these steps, you're unable to successfully verify your information (ZIP code, Billing Password or answer to Secret Question), your account will be locked to protect your information. At that point, you'll need to contact Customer Service at (800) 922-0204 to have your access restored.



  2. I've forgotten my Password for My Verizon, and I requested a temporary one by text message. What if I can’t receive the text message?

    We'll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 - 5 business days. Use the Password provided to sign in to My Verizon and create a new Password.



  3. What should I do if some pages within My Verizon won't display?

    If you're having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

    For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.



  4. I'm not receiving email notifications.  What should I do?

    If you aren't receiving email notifications, try the following troubleshooting solutions:

    1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:

      1. Click Change Email Address.
      2. Enter your new email address.
      3. Click Update.

        You've successfully updated your email address.

    2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.

        You've successfully updated your alert preferences.

    3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.

    4. Test your email address to ensure that you'll receive emails from My Verizon. To test your email address:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. Click Test Email Addresses at the bottom of the page.

        You should receive a test email shortly. If you don't, check your spam folder to see if the test email was sent there. If not, please contact us.


  5. Who should I contact if I have a specific question about My Verizon?

    You can contact Customer Service with any questions you have about My Verizon.



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