Keep your service active
- Don't cancel the current service before switching. The number must be active to switch.
Have a copy of your current bill
- To make the process easier, please ensure that important information is readily available.
Have a copy of your most current bill, and if possible, your contract. Read the contract carefully to learn about any applicable early termination fees and other contractual requirements. We will need your account number in order to quickly process your request.
Have backup contact information
- Have an alternate contact number for emergencies in case the port takes longer than anticipated.
Copy your contacts
- Write down contact information from your phone before beginning the porting process.
Have the authorized account holder do the switch
- Only the authorized account holder can switch a number online, at a store or via customer service.