NAVSUP FLCSD Spiral 3 Contract N00244-18-D-0003

Q. How do I use the new Navy Contract?
A. Please refer to the DoN Wireless Ordering Guide and Ordering Guide Template available on the website.

Q. How do I contact Verizon Wireless Customer Service?
A. Verizon Wireless has a dedicated Navy Contract Customer Service team available to assist, just email NavyFisc.NavyFisc@verizonwireless.com or by phone at 1-800-295-1614 (option 2-Billing & Account Maintenance, option 4 – Activate a new device, option 5-Place an order).

Q. How can I obtain Verizon Wireless’ NAICS, DUNs and/or Tax I.D.#?
A. Please contact your designated account representative directly to obtain this information.

Q. How do I contact Customer Service for technical support?
A. Verizon Wireless’ Customer Service is available 24 hours a day, 7 days a week by phone at 1-800-295-1614 (option 3-Technical Support).
 

Q. Is Verizon Wireless able to provide me an invoice for each task order I issue to them?
A. Yes. For every task order submitted to Verizon Wireless a new account in our billing system is created. Each account generates it’s own invoice.

Q. What is Verizon Wireless’ cage code that should be placed on task orders?
A. The Verizon Wireless cage code to use on task orders is 1HWU7.

Q. If I have a concern with a charge on my invoice what number should I call for assistance?
A. Verizon Wireless has a team of Global Enterprise Advisor dedicated to support the Navy contract. They can be reached at 1-800-295-1614.

Q. Experiencing a problem with your device?  If I require a warranty replacement, then what’s the next step to get a replacement?
A. If you’re having a problem with your wireless device, just contact Verizon Wireless toll-free at 1-800-295-1614 from a landline phone. We’ll diagnose the issue with you right over the phone. If we can’t resolve the problem and it is caused by a manufacturing defect within the first 12 months since original purchase from Verizon Wireless, we’ll send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door. For tablets, we will send your replacement after you return your tablet in the shipping box we send you. Certified Like-New Replacements will carry the remaining warranty period from the original wireless device, or 90 days, whichever is greater. Once you receive your replacement device, you must return your defective device within 5 days. If you do not return your defective device or if you return a device that has been subjected to neglect, misuse, liquid damage, software alterations or unreasonable wear and tear, you will be charged up to the full retail price of your replacement device, which may be in excess of $500.

Q. What If My Wireless Device Gets Lost or Stolen?
A. We’re here to help. It’s important that you notify us right away, so we can suspend your Service to keep someone else from using it.  Verizon Wireless has a dedicated Navy Contract Customer Service Team available to assist via email at NavyFisc.NavyFisc@verizonwireless.com or by phone at 1-800-295-1614 (Enter Mobile Number, then listen to the Options and select appropriate option number to get a representative).  Your Wireless Manager within your Command has My Business access to the online portal 24/7 and the ability to suspend service immediately.

Q. Wireless Device/Accessory Return Policy
A. You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase.  Please contact your Verizon Wireless Account Manager.  If you are not sure who is your Account Manager, then additional contacts are listed under the “Contact Us” tab.