iPhone 5 will run on our 4G LTE network – America's fastest 4G network. In areas where 4G LTE is not available, it will run on our 3G network – the largest and most reliable 3G network in the country.
LTE is a trademark of ETSI.
You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.
The iPhone 5, as designed by Apple®, does not support simultaneous voice and data on the Verizon Wireless cellular network.Back to top
In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.
You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.Back to top
Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.
Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.
We will send a free text message to your device notifying you that your new service is fully activated.Back to top
If you are purchasing iPhone 5 at the 2-year promotional price, a new agreement is required. However, you will also have the option to purchase the iPhone 5 at full retail price, which will not require you to sign a long-term agreement.
You will need to have a Nationwide Plan and data package.Back to top
Yes. When you upgrade to iPhone 5 at discounted pricing, you can keep your existing plan or select from one of the current plans available.Back to top
No. You will need an iPhone 5 that works on the Verizon Wireless network.Back to top
If you are not eligible to upgrade, you can pay full retail price for a new iPhone 5.Back to top
There are several ways to check your order status:
No. All existing voice mail messages will be lost when transferring over to iPhone 5. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.
Note: If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted.
No. You do not need iTunes to set up iPhone 5 for the first time. iPhone 5 can be set up using a PC-free method over a Wi-Fi or cellular connection.
iTunes is available as a free download on the iTunes website.
For more information about syncing with iTunes, refer to the Syncing with iTunes page.
Note: Your company may have specific guidelines about downloading iTunes. Consult your company's IT Administration for information about downloading the application.Back to top
Yes. During set up, you can specify your existing Apple® ID.Back to top
Yes. You will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5.Back to top
You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5. Apps that you download and install from the App Store on iPhone 5 are backed up to your iTunes® library the next time you sync iPhone 5 with your computer.
Note: Your company may have specific guidelines about downloading apps. Consult your wireless administrator for information about your company's policy on downloading apps to your wireless device.Back to top
Verizon Wireless apps are not pre-loaded. The following apps are currently available in the App StoreSM for iPhone 5:
We are also working on other apps for the App Store.
If you are a current Backup AssistantSM user, you can use search for and download Backup Assistant to transfer contacts to iPhone 5. Use our online Transfer Contacts tool for step-by-step instructions.Back to top
Although many of the same apps may be available on iPhone 5, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5.Back to top
Yes, we do. To purchase accessories, go to the Shop For Accessories page.Back to top
No. Not all iPhone 4 and iPhone 4s accessories are compatible with iPhone 5.
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For questions about compatibility of other accessories, refer to the documentation that came with the accessory or contact the manufacturer.
You can use iPhone 5 for voice and text in more than 220 countries, with data service in more than 205 countries and 165 of those countries, at 3G speeds. If you're an existing Verizon Wireless customer, you may add global service in My Business Account or VEC. Eligibility requirements may apply.
My Business Account
Add global services from the Add / Change Features page
Verizon Enterprise Center
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Please use our International Trip Planner when planning a trip with iPhone 5. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country to which you are traveling.
Yes. You may use Wi-Fi for your data connection to access email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection does not count against your data allowance.Back to top
Visual Voicemail is included in your Verizon Wireless data package.Back to top
Yes, by doing the following:
Yes. You can receive Visual Voicemail messages as long as you are in a Verizon Wireless data coverage area.Back to top
No. These features are not supported within the iPhone 5 Voicemail system.Back to top
No. iPhone 5 Visual Voicemail can't be combined with other Voice Mail products we offer, including CenturyLink Voice Messaging.Back to top
For Support information about iPhone 5, go to the Apple® Support website.Back to top
For instructions on activating iPhone 5, refer to one of the following guides:Back to top
For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 a.m. - 11 p.m.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.Back to top