BEDMINSTER, NJ — Love is in the air this Valentine's Day and at Verizon Wireless, love is in the air everyday. When it comes to wireless service, Verizon Wireless customers' love for the company has helped make it the wireless leader in customer loyalty. In January, Verizon Wireless announced an unprecedented customer turnover rate of 1.2% in the fourth quarter, setting a wireless industry record.
In their own words, customers agree that their hearts belong to the operator of the nation's most reliable wireless network. Says one customer in Alabama: "Verizon Wireless has come through for us and we look forward to a long-standing relationship. The world may view you as a communication company, but you show them that you're a people business."
Another customer in Texas says: "They call me by name, and I feel like they know me. They treat me like I'm a friend, like I'm not just money walking through the door." For more heart-warming customer comments about their favorite wireless carrier, visit the Customer Loyalty Web site.
Verizon Wireless is devoted to delivering outstanding customer satisfaction by providing a positive wireless experience to its 51.3 million customers. The company also is the leader in customer satisfaction, ranking at the top of more third-party customer surveys than any other single national wireless carrier.
About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 51.3 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.