5G/LTE Home and Home Plus offer FAQs

Your offer can be redeemed following the required waiting period, after your new 5G Home or 5G Home Plus service was activated. You’ll have a full 60 days after that to complete redemption.

You'll find the last day to redeem on the offer tile in My Verizon under the Make the most of your plans section.

To redeem the offer:

1. Sign in to your My Verizon mobile account.
2. Scroll down to Make the most of your plans and select the offer redemption tile.
3. Review and agree to the Terms & Conditions and then select Claim offer.
4. Follow the steps to redeem your chosen offer.

You might not see the offer tile for any of these reasons:

• The full waiting period before you can redeem the offer haven't passed yet.
• The offer has already been redeemed.
• The deadline for redemption is passed.
• You canceled or downgraded your eligible plan during the required waiting period and no longer qualify for the offer.

If none of these apply, visit Verizon Contact Us for help.

How and when you receive the offer item depends on the type of item you qualified for.

You'll receive a confirmation email with delivery information after you’ve redeemed your offer.

In general, delivery of your selection will be as follows:

• Gift Cards - Sent to the email address registered to your Verizon account and are usually sent within several days of redemption.
• Verizon accessories - Shipping and delivery timing is dependent on inventory availability.
• Third-party items redeemed on websites other than Verizon's - Shipping and Delivery timing is dependent on the third-party provider.

Visit Verizon Contact Us for questions on the offer terms and delivery.