Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
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Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
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Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
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Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
LG VX5200
Motorola V325
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Galaxy J3 V (3rd Gen.)
Galaxy J7 V (2nd Gen.)
Samsung Galaxy J3 (3rd Gen.)
Motorola V325xi
Samsung Galaxy J7 (2nd Gen.)

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Account Sync Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Add an Existing Google™ Account - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add an existing Google (Gmail) account to your ZenFone AR.
Set Up Device - ASUS ZenFone™ AR
[Device-Specific Instructions]
Turn Off Android® Device Protection - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your ASUS ZenFone AR.
Turn On Android® Device Protection - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to turn on Android Device Protection for your ASUS ZenFone AR.

Alerts & Reminders

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Asus Zenfone AR Play Simulator: Charging Your Phone
[Interactive Simulation]
Learn how to charge your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
Discover more about the back of your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Asus Zenfone AR.

Battery & Power

Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - ASUS ZenFone™ AR
[Device-Specific Instructions]
Extend Battery Life - ASUS ZenFone™ AR
[Device-Specific Instructions]
Power Saver Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Battery Status - ASUS ZenFone™ AR
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Asus Zenfone AR Play Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Asus Zenfone AR with your Bluetooth device.
Bluetooth® Discovery Mode - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to make your ZenFone AR visible to Bluetooth devices.

Calling & Dialing

Activate Wi-Fi Calling - ASUS
[Device-Specific Instructions]
Add a Speed Dial - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add a speed dial to your ZenFone AR.
Asus Zenfone AR Play Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Asus Zenfone AR to call a new number.
Asus Zenfone AR Play Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to make a call in HD Voice on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Calling with Video
[Interactive Simulation]
Learn how to make a video call on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Turning HD Voice On and Off
[Interactive Simulation]
See how to turn on HD Voice on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Asus Zenfone AR.
Call History - ASUS ZenFone™ AR
[Device-Specific Instructions]
Call a Number - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to place a call on your ZenFone AR.
DTMF - ASUS ZenFone™ AR
[Device-Specific Instructions]
If you're calling into an automated system and your ZenFone AR dialpad entries aren't recognized, view this.
Place a Conference Call - ASUS ZenFone™ AR
[Device-Specific Instructions]
Redial - ASUS ZenFone™ AR
[Device-Specific Instructions]
Remove a Speed Dial - ASUS ZenFone™ AR
[Device-Specific Instructions]

Camera, Photos & Videos

Asus Zenfone AR Play Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
An interactive guide on how to change the size of your pictures or videos with your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Measuring Distance with Your Phone
[Interactive Simulation]
Learn how to measure distance on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Transferring Photos to an SD Card
[Interactive Simulation]
A visual guide for transferring photos to the SD card on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Asus Zenfone AR.
Common Camera Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Media Share - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Pictures / Videos - ASUS ZenFone™ AR
[Device-Specific Instructions]
Wireless Display - ASUS ZenFone™ AR
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - ASUS ZenFone™ AR
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Add a Contact - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add a phonebook contact to your ZenFone AR.
Asus Zenfone AR Play Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Asus Zenfone AR without looking at it.
Asus Zenfone AR Play Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Asus Zenfone AR.
Contact Display Options - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to configure how you want your contacts to display on your ZenFone AR.
Delete a Contact - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to delete a contact from your ZenFone AR.
Edit a Contact - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to edit a contact on your ZenFone AR.
Link / Unlink Contacts - ASUS ZenFone™ AR
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Data Roaming - ASUS ZenFone™ AR
[Device-Specific Instructions]
If you can't connect to the internet or send / receive email / text / pics / videos on your ZenFone AR, view this.
Manage Data Usage - ASUS ZenFone™ AR
[Device-Specific Instructions]
Turn Data On / Off - ASUS ZenFone™ AR
[Device-Specific Instructions]

Date & Time

Date and Time Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
If your ZenFone AR shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Phone Info - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Phone Number - ASUS ZenFone™ AR
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Adjust Brightness Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to adjust brightness settings on your ZenFone AR.
Adjust Display Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to adjust the display settings for your ZenFone AR.
Adjust Font Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to change the font settings for your ZenFone AR.
Airplane Mode - ASUS ZenFone™ AR
[Device-Specific Instructions]
Asus Zenfone AR Play Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Asus Zenfone AR to change alert sounds, turn off GPS and more.
Asus Zenfone AR Play Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your Asus Zenfone AR by adjusting the screen timeout.
Asus Zenfone AR Play Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Asus Zenfone AR to Airplane mode.
Asus Zenfone AR Play Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Asus Zenfone AR's battery life for the most important functions.
Manage Interruptions - ASUS ZenFone™ AR
[Device-Specific Instructions]
Reset All Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Reset Network Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Restriction Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Screen Mirroring - ASUS ZenFone™ AR
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Add a Personal Email Account - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add a personal email account to your ZenFone AR.
Asus Zenfone AR Play Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Sending an Email to a Group
[Interactive Simulation]
See how to send a group email on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Asus Zenfone AR.
Compose and Send Email Message - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to compose and send an email message from your ZenFone AR.
Corporate Email (Exchange ActiveSync®) Common Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's info on common corporate email settings (e.g., account name, etc.) for your ZenFone AR.
Corporate Email (Exchange ActiveSync®) Data Usage Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to modify the data usage options for a work email account on your ZenFone AR.
Corporate Email (Exchange ActiveSync®) Notification Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
If you're not getting notifications for the work email on your ZenFone AR, view this info.
Corporate Email (Exchange ActiveSync®) Server Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to update the work email password or server settings for your ZenFone AR.
Corporate Email (Exchange ActiveSync®) Signature Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to enter or edit the work email signature on your ZenFone AR.
Corporate Email (Exchange ActiveSync®) Sync Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to adjust the work email sync frequency settings on your ZenFone AR.
Create a New Google™ Account - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to create a new Google (Gmail) account for your ZenFone AR.
Delete Email Messages - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to delete email messages from your ZenFone AR.
Email Account Common Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's info on common personal email settings (e.g., account name, etc.) for your ZenFone AR.
Email Account Data Usage Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to modify data usage options for the personal email account on your ZenFone AR.
Email Account Notification Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
If you're not getting notifications for the personal email on your ZenFone AR, view this info.
Email Account Password and Server Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to update the personal email password and server settings for your ZenFone AR.
Email Account Signature Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to enter or edit the personal email signature on your ASUS ZenFone AR.
Gmail™ Sync - ASUS ZenFone™ AR
[Device-Specific Instructions]
Remove Gmail™ Account - ASUS ZenFone™ AR
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - ASUS ZenFone™ AR
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Access Notification Panel - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to access the notifications screen on your ZenFone AR.
Add Folders to Home Screen - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add folders to your Home screen on your ZenFone AR.
Add Home Screen Panels - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add panels to your Home screen on your ZenFone AR.
Add Shortcuts to Home Screen - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add a shortcut to the Home screen of your ZenFone AR.
Add Widgets to Home Screen - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your device.
Asus Zenfone AR Play Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Asus Zenfone AR for quick access to them.
Asus Zenfone AR Play Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Asus Zenfone AR to help organize your apps.
Asus Zenfone AR Play Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
See how to add and delete Home screens on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Changing an Icon's Appearance
[Interactive Simulation]
Find out how to change an icon's appearance on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Use Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your Asus Zenfone AR.
Touch Screen Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Home Screen Panels - ASUS ZenFone™ AR
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Change Mobile Hotspot Password - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to change the Mobile Hotspot password on your ZenFone AR.
Configure Broadcast Settings - Mobile Hotspot - ASUS ZenFone™ AR
[Device-Specific Instructions]
If you're having issues connecting to the Mobile Hotspot on your ZenFone AR, view this info.
Mobile Hotspot Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Asus Zenfone AR Play Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Asus Zenfone AR, so it's easy to find later.
Asus Zenfone AR Play Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Asus Zenfone AR.
Change the Browser Start / Home Page - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to update the ZenFone AR web browser to your preferred home page.
Web Browser - ASUS ZenFone™ AR
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Asus Zenfone AR Play Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Asus Zenfone AR.
Language Selection - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to change the language used on your ZenFone AR.

Lock, Unlock, Password & Security

Add Additional Fingerprints - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add additional fingerprints for security to your ZenFone AR.
Asus Zenfone AR Play Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Asus Zenfone AR to help protect your private information.
Asus Zenfone AR Play Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Asus Zenfone AR.
Change Device Password - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to change the method used to lock or unlock your ZenFone AR.
Set Up Screen Lock - ASUS ZenFone™ AR
[Device-Specific Instructions]
Smart Lock - ASUS ZenFone™ AR
[Device-Specific Instructions]
Turn Off Screen Lock - ASUS ZenFone™ AR
[Device-Specific Instructions]
Unlock Screen - ASUS ZenFone™ AR
[Device-Specific Instructions]
To unlock the screen on your ASUS ZenFone AR, check out this info.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Check Memory - ASUS ZenFone™ AR
[Device-Specific Instructions]
To free up space if your ZenFone AR runs slow / crashes, running apps freeze or you can't save media, view this.
Format SD Card - ASUS ZenFone™ AR
[Device-Specific Instructions]
Insert SD Card - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to insert a memory card on your ZenFone AR.
Remove SD Card - ASUS ZenFone™ AR
[Device-Specific Instructions]

Mobile Hotspot

Asus Zenfone AR Play Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Asus Zenfone AR as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Navigating & Multitasking

Asus Zenfone AR Play Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Asus Zenfone AR.

Near Field Communication (NFC)

Tap & Pay - ASUS ZenFone™ AR
[Device-Specific Instructions]
Transfer Data via Android Beam - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to wirelessly transfer data from your ASUS ZenFone AR to another NFC-capable device.
Turn NFC On / Off - ASUS ZenFone™ AR
[Device-Specific Instructions]

Operating System & Software

ASUS ZenFone AR Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Install System Updates - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Software Version - ASUS ZenFone™ AR
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Asus Zenfone AR Play Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Asus Zenfone AR to add memory for photos, videos, music, documents and more.
Asus Zenfone AR Play Simulator: Inserting and Removing a the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Asus Zenfone AR.
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Insert SIM Card - ASUS ZenFone™ AR
[Device-Specific Instructions]
Modify SIM PIN - ASUS ZenFone™ AR
[Device-Specific Instructions]
Remove SIM Card - ASUS ZenFone™ AR
[Device-Specific Instructions]
Turn SIM PIN On / Off - ASUS ZenFone™ AR
[Device-Specific Instructions]
Unblock SIM PIN - ASUS ZenFone™ AR
[Device-Specific Instructions]
View SIM Card Number - ASUS ZenFone™ AR
[Device-Specific Instructions]

Social Networking

Asus Zenfone AR Play Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Asus Zenfone AR.
Asus Zenfone AR Play Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Asus Zenfone AR to help protect your account.
Asus Zenfone AR Play Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Asus Zenfone AR.
Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Save a Ringtone - ASUS ZenFone™ AR
[Device-Specific Instructions]
Set Ringtones - ASUS ZenFone™ AR
[Device-Specific Instructions]
Speakerphone - ASUS ZenFone™ AR
[Device-Specific Instructions]
Vibrate Mode - ASUS ZenFone™ AR
[Device-Specific Instructions]
Volume Controls - ASUS ZenFone™ AR
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to view signal strength on the ASUS ZenFone AR.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Auto Receive Messages - ASUS ZenFone™ AR
[Device-Specific Instructions]
Create and Send a Text Message - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to create and send a text message on your ZenFone AR.
Cut, Copy and Paste Text - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to cut, copy and paste text on your ZenFone AR.
Delete Messages - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to delete messages from your ZenFone AR.
Text Message Signature - ASUS ZenFone™ AR
[Device-Specific Instructions]
View Text Messages - ASUS ZenFone™ AR
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Asus Zenfone AR Play Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Asus Zenfone AR.
Capture a Screenshot - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to capture a screenshot from your ZenFone AR.
Set Up Printing - ASUS ZenFone™ AR
[Device-Specific Instructions]

TV

DLNA Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to turn the Digital Media Server on or off and share media on your ZenFone AR.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
TTY Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]

Wallpapers/Theme

Asus Zenfone AR Play Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Asus Zenfone AR.
Set Wallpaper - ASUS ZenFone™ AR
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Access Wi-Fi Direct - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to turn on Wi-Fi direct so you can easily connect a group on your ZenFone AR.
Activate Wi-Fi Calling - ASUS
[Device-Specific Instructions]
Add a Virtual Private Network - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add a virtual private network (VPN) to your ZenFone AR.
Add a Wi-Fi Network - ASUS ZenFone™ AR
[Device-Specific Instructions]
Here's how to add an available Wi-Fi network to your ZenFone AR.
Asus Zenfone AR Play Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Asus Zenfone AR to connect to a Wi-Fi network, so you can access the internet without using data.
Asus Zenfone AR Play Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC on your Asus Zenfone AR
Network Mode Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Remove Wi-Fi Connection - ASUS ZenFone™ AR
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - ASUS ZenFone™ AR
[Device-Specific Instructions]

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