Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Activation & Initial Setup

Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting to Know Your PRIV by BlackBerry
[PDF]
Get to know your new PRIV by BlackBerry with this quick reference guide.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Using the BlackBerry Hub on Your PRIV by BlackBerry
[Video]
Find out how BlackBerry Priority Hub prioritizes your messages and how to tell your BlackBerry your priorities. This videos shows you how to be in control of your PRIV by BlackBerry.
Length: 7:37
BlackBerry® Hub for Android™
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning the Phone On and Off
[Interactive Simulation]
Find out how to power on and shut down your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
Learn how to use the Blackberry keyboard on your PRIV by BlackBerry.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Overview - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to help lengthen the battery life of your PRIV by BlackBerry.
View Battery Status - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To see charging status, remaining battery life and which apps or processes use your battery, view this.

Bluetooth

Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your PRIV by BlackBerry with your Bluetooth device.
PRIV™ by BlackBerry® Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos wirelessly using Bluetooth on your PRIV by BlackBerry.

Calendar

Using the Calendar on Your PRIV by BlackBerry
[Video]
Learn how to create calendar appointments and change settings to customize your calendar on your PRIV by BlackBerry.
Length: 5:30

Calling & Dialing

Activate Wi-Fi Calling - Android™
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling
[Device-Specific Instructions]
Change Emergency Address - Wi-Fi Calling
[Device-Specific Instructions]
Add a Speed Dial - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Speakerphone - PRIV™ by BlackBerry®
[Device-Specific Instructions]
DTMF - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Redial - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Dial a Number - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your PRIV by BlackBerry to call a new number.
PRIV™ by BlackBerry® Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your PRIV by BlackBerry.

Camera, Photos & Videos

View Media via External Display - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
HDMI Format - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Camera Overview for Your PRIV by BlackBerry
[Video]
Learn how to quickly open, change settings and get that perfect picture on your PRIV by BlackBerry in this video.
Length: 3:53
PRIV™ by BlackBerry® Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the lock screen using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Changing the File Size of Pictures
[Interactive Simulation]
See how to adjust the picture settings for easy sharing in emails, social network posts and more on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
See how to take a picture while recording a video on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your PRIV by BlackBerry.
Tap & Pay - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Edit a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Delete a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your PRIV by BlackBerry without looking at it.
PRIV™ by BlackBerry® Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your PRIV by BlackBerry.
View Contact Sync Source - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Manage Data Usage - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To change the data usage cycle on your device, view data usage and set data warnings/limits, view this info.

Date & Time

Date and Time Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If your PRIV shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
View MAC Address - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
USB Debugging Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Set Up Printing - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Turn Data On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Vibrate Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Language Selection - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your PRIV by BlackBerry to change alert sounds, turn off GPS and more.
PRIV™ by BlackBerry® Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your PRIV by BlackBerry by adjusting the screen timeout.
PRIV™ by BlackBerry® Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your PRIV by BlackBerry to Airplane mode.
Turn Screen Inversion On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If the color scheme on your Blackberry PRIV is reversed, view this.

Email/Gmail

Corporate Email (Exchange ActiveSync®) Server Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If you need to update the work email password/server settings for your PRIV by BlackBerry, view this info.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Email Account Notification Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To modify data usage options for the personal email account on your BlackBerry Hub, view this info.
Email Account Sync Frequency Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To adjust the personal email sync frequency settings on your BlackBerry Hub, view this info.
Gmail™ Sync - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Email Account Data Usage Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To modify data usage options for the personal email account on your BlackBerry Hub - Android Smartphone, view this info.
Email Account Signature Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To enter or edit the personal email signature on your BlackBerry Hub - Android, view this info.
PRIV™ by BlackBerry® Simulator: Attaching a File to an Email
[Interactive Simulation]
Find out how to attach a file, like a document or photo, to an email with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Forwarding an Email
[Interactive Simulation]
See how to forward an email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your PRIV by BlackBerry.

Google Backup & restore

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
PRIV™ by BlackBerry® Simulator: Configuring Location Settings
[Interactive Simulation]
Find out how to configure location settings on your PRIV by BlackBerry.

Home Screen

PRIV™ by BlackBerry® Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
Find out how to place widgets and apps on the Home screen of your PRIV by BlackBerry for quick access to them.
PRIV™ by BlackBerry® Simulator: Adding BlackBerry Shortcuts to the Home Screen
[Interactive Simulation]
Learn how to add shortcuts to the Home screen on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
See how to add folders to the Home screen on your PRIV by BlackBerry to help organize your apps.
PRIV™ by BlackBerry® Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Changing the Swipe Shortcuts
[Interactive Simulation]
Learn how to change the swipe shortcuts on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your PRIV by BlackBerry.
Window Shade - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Hotspot

PRIV™ by BlackBerry® Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your PRIV by BlackBerry as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Web Browser - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your PRIV by BlackBerry, so it's easy to find later.
PRIV™ by BlackBerry® Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Searching the Web by Voice
[Interactive Simulation]
Find out how to search the web using your voice with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your PRIV by BlackBerry.

Keyboard

Using the Keyboard on Your PRIV by BlackBerry
[Video]
Learn tips and tricks for using the keyboard on your PRIV by BlackBerry.
Length: 6:09
Turn Voice Input On/Off - BlackBerry® - Android™ OS
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
PRIV™ by BlackBerry® Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your PRIV by BlackBerry.

Lock, Unlock, Password & Security

DTEK by BlackBerry - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Change Device Password - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To change the method used to lock or unlock your PRIV by BlackBerry, view this info.
Unlock the Device - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Using DTEK on your PRIV by BlackBerry
[Video]
Learn how to protect your privacy and enhance security on your phone using DTEK on your PRIV by BlackBerry.
Length: 4:37
Set Up Screen Lock - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your PRIV by BlackBerry to help protect your private information.
PRIV™ by BlackBerry® Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using DTEK for Monitoring Security
[Interactive Simulation]
Discover how to use PRIV by BlackBerry to monitor the security of your PRIV by BlackBerry.
Smart Lock - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Format SD Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
View this info on memory card formatting options for your PRIV.
Check Memory - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Learn how to put in and take out a microSD card from your PRIV by BlackBerry to add memory for photos, videos, music, documents and more.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Navigating Your PRIV by BlackBerry
[Video]
This videos walks you through each setup screen and shows you helpful tutorials on your PRIV by BlackBerry.
Length: 6:32
PRIV™ by BlackBerry® Simulator: Managing Data Usage
[Interactive Simulation]
An interactive guide on how to manage your data usage on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Multitasking Between Apps
[Interactive Simulation]
Find out how to easily switch between and close apps that are running on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your PRIV by BlackBerry.

Near Field Communication (NFC)

Turn NFC On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your PRIV by BlackBerry to transmit information wirelessly to other compatible devices.

Operating System & Software

PRIV by BlackBerry Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - PRIV™ by BlackBerry®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Factory Data Reset (Powered On) - PRIV™ by BlackBerry®
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view the software version your PRIV by BlackBerry is running, check out this info.
Soft Reset - PRIV™ by BlackBerry®
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Modify the SIM PIN - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your PRIV by BlackBerry.
Unblock SIM PIN - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Social Networking

PRIV™ by BlackBerry® Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your PRIV by BlackBerry to help protect your account.
PRIV™ by BlackBerry® Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your PRIV by BlackBerry.

Sounds, Volume & Audio

Set Ringtones - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Alerts - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Save a Ringtone - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Volume Controls - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Text & Multimedia Messaging

Garbled Message
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Attaching a File to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Forwarding a Text Message
[Interactive Simulation]
Find out how to forward a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Learn how to send a text message to a group of your contacts from your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending an Audio Message
[Interactive Simulation]
An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.

Tips, Tricks & Shortcuts

PRIV™ by BlackBerry® Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your PRIV by BlackBerry.

TV

DLNA Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Wireless Display - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Wallpapers/Theme

PRIV™ by BlackBerry® Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your PRIV by BlackBerry.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Signal Strength - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
See how to use your PRIV by BlackBerry to connect to a Wi-Fi network, so you can access the Internet without using data.

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