Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Casio G'zOne Brigade®
Nokia 6215i
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to use My Verizon to activate a new phone or bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple iPhone or Android smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting to Know Your PRIV by BlackBerry
[PDF]
Get to know your new PRIV by BlackBerry with this quick reference guide.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing or receiving calls.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
Using the BlackBerry Hub on Your PRIV by BlackBerry
[Video]
Find out how BlackBerry Priority Hub prioritizes your messages and how to tell your BlackBerry your priorities. This videos shows you how to be in control of your PRIV by BlackBerry.
Length: 7:37
BlackBerry® Hub for Android™
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning the Phone On and Off
[Interactive Simulation]
Find out how to power on and shut down your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
Learn how to use the Blackberry keyboard on your PRIV by BlackBerry.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to help lengthen the battery life of your PRIV by BlackBerry.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
PRIV™ by BlackBerry® Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your PRIV by BlackBerry with your Bluetooth device.
PRIV™ by BlackBerry® Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos wirelessly using Bluetooth on your PRIV by BlackBerry.

Calendar

Using the Calendar on Your PRIV by BlackBerry
[Video]
Learn how to create calendar appointments and change settings to customize your calendar on your PRIV by BlackBerry.
Length: 5:30

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android® 
[Device-Specific Instructions]
Here's how to activate the Wi-Fi Calling feature on your Android smartphone.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Place a Voice Call - Wi-Fi Calling - Android®
[Device-Specific Instructions]
Here's how to place a Voice Call using Wi-Fi Calling over Android devices.
Change Emergency Address - Wi-Fi Calling - Android®
[Device-Specific Instructions]
Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.
Turn Roaming On / Off - Wi-Fi Calling - Android®
[Device-Specific Instructions]
Here's how to turn roaming on or off for WiFi Calling on Android devices.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Speed Dial - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Speakerphone - PRIV™ by BlackBerry®
[Device-Specific Instructions]
DTMF - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Redial - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Call a Number - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your PRIV by BlackBerry to call a new number.
PRIV™ by BlackBerry® Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your PRIV by BlackBerry.

Camera, Photos & Videos

View Media via External Display - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
HDMI Format - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Camera Overview for Your PRIV by BlackBerry
[Video]
Learn how to quickly open, change settings and get that perfect picture on your PRIV by BlackBerry in this video.
Length: 3:53
Camera Settings Support
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the lock screen using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Changing the File Size of Pictures
[Interactive Simulation]
See how to adjust the picture settings for easy sharing in emails, social network posts and more on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
See how to take a picture while recording a video on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your PRIV by BlackBerry.
Tap & Pay - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Edit a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Add a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Delete a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your PRIV by BlackBerry without looking at it.
PRIV™ by BlackBerry® Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your PRIV by BlackBerry.
View Contact Sync Source - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Data Roaming - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Manage Data Usage - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.

Date & Time

Date and Time Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If your PRIV shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - PRIV™ by BlackBerry®
[Device-Specific Instructions]
View Phone Info - PRIV™ by BlackBerry®
[Device-Specific Instructions]
View Phone Number - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Device Settings

USB Debugging Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Set Up Printing - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Turn Data On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Vibrate Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Airplane Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Language Selection - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your PRIV by BlackBerry to change alert sounds, turn off GPS and more.
PRIV™ by BlackBerry® Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your PRIV by BlackBerry by adjusting the screen timeout.
PRIV™ by BlackBerry® Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your PRIV by BlackBerry to Airplane mode.
Turn Screen Inversion On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If the color scheme on your Blackberry PRIV is reversed, view this.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Corporate Email (Exchange ActiveSync®) Server Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If you need to update the work email password/server settings for your PRIV by BlackBerry, view this info.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Compose and Send a Message - BlackBerry Hub - Android Smartphone
[Device-Specific Instructions]
To change the method used to lock or unlock your Galaxy Note 10.1, view this info.
Email Account Notification Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To modify data usage options for the personal email account on your BlackBerry Hub, view this info.
Email Account Sync Frequency Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To adjust the personal email sync frequency settings on your BlackBerry Hub, view this info.
Gmail™ Sync - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Message - BlackBerry Hub - Android Smartphone
[Device-Specific Instructions]
Here's info on common work email settings (e.g., account name, etc.) for your LG Ally VS740.
Email Account Data Usage Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To modify data usage options for the personal email account on your BlackBerry Hub - Android Smartphone, view this info.
Email Account Signature Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To enter or edit the personal email signature on your BlackBerry Hub - Android, view this info.
PRIV™ by BlackBerry® Simulator: Attaching a File to an Email
[Interactive Simulation]
Find out how to attach a file, like a document or photo, to an email with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Forwarding an Email
[Interactive Simulation]
See how to forward an email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your PRIV by BlackBerry.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Messages - BlackBerry® Hub - Android® Smartphone
[Device-Specific Instructions]
To view your tablet's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Configuring Location Settings
[Interactive Simulation]
Find out how to configure location settings on your PRIV by BlackBerry.

Home Screen

PRIV™ by BlackBerry® Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
Find out how to place widgets and apps on the Home screen of your PRIV by BlackBerry for quick access to them.
PRIV™ by BlackBerry® Simulator: Adding BlackBerry Shortcuts to the Home Screen
[Interactive Simulation]
Learn how to add shortcuts to the Home screen on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
See how to add folders to the Home screen on your PRIV by BlackBerry to help organize your apps.
PRIV™ by BlackBerry® Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Changing the Swipe Shortcuts
[Interactive Simulation]
Learn how to change the swipe shortcuts on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your PRIV by BlackBerry.
Set Wallpaper - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
PRIV™ by BlackBerry® Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your PRIV by BlackBerry as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Web Browser - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your PRIV by BlackBerry, so it's easy to find later.
PRIV™ by BlackBerry® Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Searching the Web by Voice
[Interactive Simulation]
Find out how to search the web using your voice with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your PRIV by BlackBerry.

Keyboard

Using the Keyboard on Your PRIV by BlackBerry
[Video]
Learn tips and tricks for using the keyboard on your PRIV by BlackBerry.
Length: 6:09
Turn Voice Input On / Off - BlackBerry® - Android® OS
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
PRIV™ by BlackBerry® Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your PRIV by BlackBerry.

Lock, Unlock, Password & Security

DTEK by BlackBerry - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Change Device Password - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To change the method used to lock or unlock your PRIV by BlackBerry, view this info.
Unlock Screen - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To unlock the screen on your PRIV, check out this info.
Using DTEK on your PRIV by BlackBerry
[Video]
Learn how to protect your privacy and enhance security on your phone using DTEK on your PRIV by BlackBerry.
Length: 4:37
Set Up Screen Lock - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your PRIV by BlackBerry to help protect your private information.
PRIV™ by BlackBerry® Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using DTEK for Monitoring Security
[Interactive Simulation]
Discover how to use PRIV by BlackBerry to monitor the security of your PRIV by BlackBerry.
Smart Lock - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
View this info on memory card formatting options for your PRIV.
Insert SD Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Remove SD Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Check Memory - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Learn how to put in and take out a microSD card from your PRIV by BlackBerry to add memory for photos, videos, music, documents and more.

Navigating & Multitasking

Navigating Your PRIV by BlackBerry
[Video]
This videos walks you through each setup screen and shows you helpful tutorials on your PRIV by BlackBerry.
Length: 6:32
PRIV™ by BlackBerry® Simulator: Managing Data Usage
[Interactive Simulation]
An interactive guide on how to manage your data usage on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Multitasking Between Apps
[Interactive Simulation]
Find out how to easily switch between and close apps that are running on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your PRIV by BlackBerry.

Near Field Communication (NFC)

Transfer Data via Android Beam - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To wirelessly transfer data from your PRIV to another NFC-capable device, view this info.
Turn NFC On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your PRIV by BlackBerry to transmit information wirelessly to other compatible devices.

Operating System & Software

PRIV by BlackBerry Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - PRIV™ by BlackBerry®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Factory Data Reset (Powered On) - PRIV™ by BlackBerry®
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view the software version your PRIV by BlackBerry is running, check out this info.
Soft Reset - PRIV™ by BlackBerry®
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Remove SIM Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Modify SIM PIN - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your PRIV by BlackBerry.
Unblock SIM PIN - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your PRIV by BlackBerry to help protect your account.
PRIV™ by BlackBerry® Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your PRIV by BlackBerry.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Save a Ringtone - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Volume Controls - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Auto Receive Messages - Verizon Messages - Android® Smartphone
[Device-Specific Instructions]
If you're not receiving your picture / video messages via Verizon Messages (Message+), view this info.
PRIV™ by BlackBerry® Simulator: Attaching a File to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Forwarding a Text Message
[Interactive Simulation]
Find out how to forward a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Learn how to send a text message to a group of your contacts from your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending an Audio Message
[Interactive Simulation]
An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.
Text Message Notification Settings - Verizon Messages - Android® Smartphone
[Device-Specific Instructions]
Here's how to configure your Verizon Messages (Message+) notifications while using your Android smartphone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
PRIV™ by BlackBerry® Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your PRIV by BlackBerry.

TV

DLNA Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Wireless Display - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Visual & Hearing Accessibility

Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
TTY Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Wallpapers/Theme

PRIV™ by BlackBerry® Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your PRIV by BlackBerry.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
View Signal Strength - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Here's how to view signal strength on the PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
See how to use your PRIV by BlackBerry to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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