Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Getting to Know Your PRIV by BlackBerry
[PDF]
Get to know your new PRIV by BlackBerry with this quick reference guide.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Using the BlackBerry Hub on Your PRIV by BlackBerry
[Video]
Find out how BlackBerry Priority Hub prioritizes your messages and how to tell your BlackBerry your priorities. This videos shows you how to be in control of your PRIV by BlackBerry.
Length: 7:37
BlackBerry® Hub for Android™
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
PRIV™ by BlackBerry® Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning the Phone On and Off
[Interactive Simulation]
Find out how to power on and shut down your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
Learn how to use the Blackberry keyboard on your PRIV by BlackBerry.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to help lengthen the battery life of your PRIV by BlackBerry.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your PRIV by BlackBerry with your Bluetooth device.
PRIV™ by BlackBerry® Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos wirelessly using Bluetooth on your PRIV by BlackBerry.

Calendar

Using the Calendar on Your PRIV by BlackBerry
[Video]
Learn how to create calendar appointments and change settings to customize your calendar on your PRIV by BlackBerry.
Length: 5:30

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android™
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Change Emergency Address - Wi-Fi Calling
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add a Speed Dial - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Speakerphone - PRIV™ by BlackBerry®
[Device-Specific Instructions]
DTMF - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Redial - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Dial a Number - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your PRIV by BlackBerry to call a new number.
PRIV™ by BlackBerry® Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your PRIV by BlackBerry.

Camera, Photos & Videos

View Media via External Display - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
HDMI Format - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Camera Overview for Your PRIV by BlackBerry
[Video]
Learn how to quickly open, change settings and get that perfect picture on your PRIV by BlackBerry in this video.
Length: 3:53
PRIV™ by BlackBerry® Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to access the camera from the lock screen using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Changing the File Size of Pictures
[Interactive Simulation]
See how to adjust the picture settings for easy sharing in emails, social network posts and more on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
See how to take a picture while recording a video on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your PRIV by BlackBerry.
Tap & Pay - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Delete a Contact - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your PRIV by BlackBerry without looking at it.
PRIV™ by BlackBerry® Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your PRIV by BlackBerry.
View Contact Sync Source - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Manage Data Usage - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To change the data usage cycle on your device, view data usage and set data warnings/limits, view this info.

Date & Time

Date and Time Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If your PRIV shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - PRIV™ by BlackBerry®
[Device-Specific Instructions]
View Phone Number - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
USB Debugging Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Set Up Printing - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Turn Data On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Vibrate Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Language Selection - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your PRIV by BlackBerry to change alert sounds, turn off GPS and more.
PRIV™ by BlackBerry® Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your PRIV by BlackBerry by adjusting the screen timeout.
PRIV™ by BlackBerry® Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your PRIV by BlackBerry to Airplane mode.
Turn Screen Inversion On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If the color scheme on your Blackberry PRIV is reversed, view this.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Corporate Email (Exchange ActiveSync®) Server Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]
If you need to update the work email password/server settings for your PRIV by BlackBerry, view this info.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Compose and Send a Message - BlackBerry Hub - Android Smartphone
[Device-Specific Instructions]
To change the method used to lock or unlock your Galaxy Note 10.1, view this info.
Email Account Notification Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To modify data usage options for the personal email account on your BlackBerry Hub, view this info.
Email Account Sync Frequency Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To adjust the personal email sync frequency settings on your BlackBerry Hub, view this info.
Gmail™ Sync - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Message - BlackBerry Hub - Android Smartphone
[Device-Specific Instructions]
Here's info on common work email settings (e.g., account name, etc.) for your LG Ally VS740.
Email Account Data Usage Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To modify data usage options for the personal email account on your BlackBerry Hub - Android Smartphone, view this info.
Email Account Signature Settings - BlackBerry® Hub - Android™ Smartphone
[Device-Specific Instructions]
To enter or edit the personal email signature on your BlackBerry Hub - Android, view this info.
PRIV™ by BlackBerry® Simulator: Attaching a File to an Email
[Interactive Simulation]
Find out how to attach a file, like a document or photo, to an email with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Forwarding an Email
[Interactive Simulation]
See how to forward an email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your PRIV by BlackBerry.
View Messages - BlackBerry Hub - Android Smartphone
[Device-Specific Instructions]
To view your tablet's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Configuring Location Settings
[Interactive Simulation]
Find out how to configure location settings on your PRIV by BlackBerry.

Home Screen

PRIV™ by BlackBerry® Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
Find out how to place widgets and apps on the Home screen of your PRIV by BlackBerry for quick access to them.
PRIV™ by BlackBerry® Simulator: Adding BlackBerry Shortcuts to the Home Screen
[Interactive Simulation]
Learn how to add shortcuts to the Home screen on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
See how to add folders to the Home screen on your PRIV by BlackBerry to help organize your apps.
PRIV™ by BlackBerry® Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Changing the Swipe Shortcuts
[Interactive Simulation]
Learn how to change the swipe shortcuts on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your PRIV by BlackBerry.
Window Shade - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
PRIV™ by BlackBerry® Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your PRIV by BlackBerry as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Reboot the Router
[Device-Specific Instructions]
Web Browser - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your PRIV by BlackBerry, so it's easy to find later.
PRIV™ by BlackBerry® Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Searching the Web by Voice
[Interactive Simulation]
Find out how to search the web using your voice with your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your PRIV by BlackBerry.

Keyboard

Using the Keyboard on Your PRIV by BlackBerry
[Video]
Learn tips and tricks for using the keyboard on your PRIV by BlackBerry.
Length: 6:09
Turn Voice Input On/Off - BlackBerry® - Android™ OS
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
PRIV™ by BlackBerry® Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your PRIV by BlackBerry.

Lock, Unlock, Password & Security

DTEK by BlackBerry - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Change Device Password - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To change the method used to lock or unlock your PRIV by BlackBerry, view this info.
Unlock the Device - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Using DTEK on your PRIV by BlackBerry
[Video]
Learn how to protect your privacy and enhance security on your phone using DTEK on your PRIV by BlackBerry.
Length: 4:37
Set Up Screen Lock - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your PRIV by BlackBerry to help protect your private information.
PRIV™ by BlackBerry® Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using DTEK for Monitoring Security
[Interactive Simulation]
Discover how to use PRIV by BlackBerry to monitor the security of your PRIV by BlackBerry.
Smart Lock - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Format SD Card - PRIV™ by BlackBerry®
[Device-Specific Instructions]
View this info on memory card formatting options for your PRIV.
Check Memory - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Learn how to put in and take out a microSD card from your PRIV by BlackBerry to add memory for photos, videos, music, documents and more.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Navigating Your PRIV by BlackBerry
[Video]
This videos walks you through each setup screen and shows you helpful tutorials on your PRIV by BlackBerry.
Length: 6:32
PRIV™ by BlackBerry® Simulator: Managing Data Usage
[Interactive Simulation]
An interactive guide on how to manage your data usage on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Multitasking Between Apps
[Interactive Simulation]
Find out how to easily switch between and close apps that are running on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your PRIV by BlackBerry.

Near Field Communication (NFC)

Turn NFC On / Off - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your PRIV by BlackBerry to transmit information wirelessly to other compatible devices.

Operating System & Software

PRIV by BlackBerry Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - PRIV™ by BlackBerry®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Factory Data Reset (Powered On) - PRIV™ by BlackBerry®
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - PRIV™ by BlackBerry®
[Device-Specific Instructions]
To view the software version your PRIV by BlackBerry is running, check out this info.
Soft Reset - PRIV™ by BlackBerry®
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Modify the SIM PIN - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your PRIV by BlackBerry.
Unblock SIM PIN - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Social Networking

PRIV™ by BlackBerry® Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your PRIV by BlackBerry to help protect your account.
PRIV™ by BlackBerry® Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your PRIV by BlackBerry.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Alerts - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Save a Ringtone - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Volume Controls - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Attaching a File to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Forwarding a Text Message
[Interactive Simulation]
Find out how to forward a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Learn how to send a text message to a group of your contacts from your PRIV by BlackBerry.
PRIV™ by BlackBerry® Simulator: Sending an Audio Message
[Interactive Simulation]
An interactive how-to guide for sending a recorded message using your PRIV by BlackBerry.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
PRIV™ by BlackBerry® Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your PRIV by BlackBerry.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - PRIV™ by BlackBerry®
[Device-Specific Instructions]

Wallpapers/Theme

PRIV™ by BlackBerry® Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your PRIV by BlackBerry.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Signal Strength - PRIV™ by BlackBerry®
[Device-Specific Instructions]
PRIV™ by BlackBerry® Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
See how to use your PRIV by BlackBerry to connect to a Wi-Fi network, so you can access the Internet without using data.

Still Have Questions?


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