Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Perform a Register Now
[Device-Specific Instructions]
This may help if your browser icon is missing or you're unable to send/receive email or BlackBerry PIN messages. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SD Card - BlackBerry® Bold™ 9930
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Alerts & Reminders

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
BlackBerry® Bold™ 9930 Simulator: Accessing Connections Options
[Interactive Simulation]
A step-by-step guide for accessing the connections options of your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Close an Application
[Interactive Simulation]
A visual instruction guide for closing applications on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Turn Your Device On and Off
[Interactive Simulation]
Explore how to power your BlackBerry Bold 9930 Smartphone on and off.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove Battery - BlackBerry® Bold™ 9930
[Device-Specific Instructions]
Soft Reset - BlackBerry® Bold™ 9930 Smartphone
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - Blackberry®
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
BlackBerry® Bold™ 9930 Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your BlackBerry Bold 9930 with your Bluetooth headset.
BlackBerry® Bold™ 9930 Simulator: Turn Bluetooth® On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your BlackBerry Bold 9930.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Place Phone Calls - Blackberry®
[Device-Specific Instructions]
Access Call Waiting - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Bold™ 9930 Simulator: Dialing Internationally
[Interactive Simulation]
Learn how to make international calls on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Bold 9930 to call a new number.
BlackBerry® Bold™ 9930 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Use Voice Dialing
[Interactive Simulation]
A visual guide for using voice dialing on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: View Missed Calls and Add as a Contact
[Interactive Simulation]
Discover how to view missed calls and add a missed call as a contact on your BlackBerry Bold 9930 Smartphone.
Call a Number - BlackBerry® (7.x and under)
[Device-Specific Instructions]
Place a Conference Call - BlackBerry®
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Bold™ 9930 Simulator: Adjusting Video for MMS Messages
[Interactive Simulation]
An interactive guide for adjusting your BlackBerry Bold 9930's video for MMS messages.
BlackBerry® Bold™ 9930 Simulator: Changing the Scene Mode
[Interactive Simulation]
Discover how to change the scene mode while taking a picture with your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Turning Flash On
[Interactive Simulation]
Explore how to turn your camera's flash on while using your BlackBerry Bold 9930.
Camera Settings Support
[Device-Specific Instructions]

Computer/PC Connectivity

Connect Your Device Directly to the PC
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Change the Modem COM Port
[Device-Specific Instructions]
BlackBerry® Bold™ 9930 Simulator: Configure BlackBerry Desktop Software Connection
[Interactive Simulation]
Learn how to configure the connection on your BlackBerry Desktop software.
BlackBerry® Bold™ 9930 Simulator: Install and Set Up BlackBerry Desktop Software
[Interactive Simulation]
A visual walkthrough for installing and setting up your BlackBerry Desktop software.
BlackBerry® Bold™ 9930 Simulator: Synchronize BlackBerry Desktop Software
[Interactive Simulation]
Discover how to synchronize your BlackBerry Desktop Software with your BlackBerry 9930.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
BlackBerry® Bold™ 9930 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Discover how to add a contact to a group on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your BlackBerry Bold 9930 contact list.
BlackBerry® Bold™ 9930 Simulator: Adding a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Assigning a Speed Dial
[Interactive Simulation]
Explore how to assign a speed dial on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Sharing Contact Information
[Interactive Simulation]
A visual walkthrough for sharing contact information on your BlackBerry Bold 9930 Smartphone.
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]

Device Search

BlackBerry® Bold™ 9930 Simulator: Searching the Device
[Interactive Simulation]
Explore how to search your BlackBerry Bold 9930 Smartphone.

Device Settings

Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Bold™ 9930 Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide to saving energy on your BlackBerry Bold 9930 Smartphone by adjusting your Screen Timeout.
BlackBerry® Bold™ 9930 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Bold 9930 to silent.
BlackBerry® Bold™ 9930 Simulator: Turn Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Bold 9930 to airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Configure Email Services - BlackBerry® Internet Service
[Device-Specific Instructions]
This provides instructions for setting up a BlackBerry (BB) account using the BlackBerry Internet Service (BIS) website. Also may help with common email issues (unable to add account/connect to email server). If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Delete an Existing Email Account - BlackBerry® Internet Service
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry® (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Bold™ 9930 Simulator: Accessing the Universal Inbox
[Interactive Simulation]
A visual walkthrough of accessing the universal inbox features of your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an email attachment on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Sending an Email to a Group
[Interactive Simulation]
An interactive guide for sending an email to a group using your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Set Up a BlackBerry Internet Service Email Account
[Interactive Simulation]
Discover how to set up a BlackBerry Internet Service email account on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your BlackBerry Bold 9930.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Delete an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry® (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Read an Email Message - Blackberry®
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
BlackBerry® Bold™ 9930 Simulator: Changing Options
[Interactive Simulation]
Learn how to change Mobile Hotspot options on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Enabling for the First Time
[Interactive Simulation]
A visual guide on how to enable Mobile Hotspot for the first time on on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Turning On
[Interactive Simulation]
An interactive guide on how to turn on Mobile Hotspot on your BlackBerry Bold 9930.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Clear Temporary Internet Files - BlackBerry® Bold™ 9930 Smartphone
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Bold™ 9930 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Opening a Link in a New Window
[Interactive Simulation]
Explore how to open a link in a new window on your BlackBerry Bold 9930's Web browser.
BlackBerry® Bold™ 9930 Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your BlackBerry Bold 9930's Web browser.
BlackBerry® Bold™ 9930 Simulator: Searching the Web by Keypad
[Interactive Simulation]
Explore the most common ways to search the Web while on a BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your BlackBerry Bold 9930 to search the Web with your voice.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]
Turn JavaScript On / Off - BlackBerry® Bold™ 9930 Smartphone
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your BlackBerry Bold 9930, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Browser History - Blackberry
[Device-Specific Instructions]

Keyboard

Use the Keyboard - BlackBerry®
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

BlackBerry® Bold™ 9930 Simulator: Locking and Unlocking Your Device
[Interactive Simulation]
Learn how to set the lock and unlock security features of your BlackBerry Bold 9930 Smartphone.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Bold™ 9930
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

BlackBerry® Bold™ 9930 Simulator: Access the Messages Panel
[Interactive Simulation]
Discover how to access the Messages panel of your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Accessing Home Screen Apps
[Interactive Simulation]
An interactive guide for accessing Home screen apps on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Accessing Open Applications
[Interactive Simulation]
A step-by-step guide for accessing open applications on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Navigating Between Panes
[Interactive Simulation]
A visual guide for navigating between panes while using your BlackBerry Bold 9930 Smartphone.

Near Field Communication (NFC)

BlackBerry® Bold™ 9930 Simulator: Changing Options
[Interactive Simulation]
Explore how to turn on Near Field Communication on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Turning On
[Interactive Simulation]
Explore how to turn on Near Field Communication on your BlackBerry Bold 9930.

Operating System & Software

Wipe Handheld Option (Hard Reset) - BlackBerry® Bold™ 9930 Smartphone
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Software Update: BlackBerry Bold 9930 smartphone
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your BlackBerry Bold 9930 smartphone.
Install BlackBerry® Handheld Software (System Update) - Over-The-Air Software Load (OTaSL)
[Device-Specific Instructions]
This helps you wirelessly update the software on your BlackBerry® (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - Field Force Manager
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - BlackBerry® Bold™ 9930
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
BlackBerry® Bold™ 9930 Simulator: Inserting a SIM Card
[Interactive Simulation]
A visual guide for inserting a SIM card into your BlackBerry Bold 9930 Smartphone.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Bold™ 9930 Smartphone
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
BlackBerry® Bold™ 9930 Simulator: Compose a Message
[Interactive Simulation]
A visual guide for composing a message in BlackBerry Messenger on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Find Your PIN
[Interactive Simulation]
An interactive guide for finding your BlackBerry Messenger PIN on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Reply to a Message
[Interactive Simulation]
Discover how use your BlackBerry Bold 9930 to reply to a message in BlackBerry Messenger.
BlackBerry® Bold™ 9930 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive guide for sending a text message on your BlackBerry Bold 9930.
BlackBerry® Bold™ 9930 Simulator: Setting a Text Alert
[Interactive Simulation]
Discover how to set a text alert on your BlackBerry Bold 9930 Smartphone.
BlackBerry® Bold™ 9930 Simulator: Texting Internationally
[Interactive Simulation]
An interactive guide for sending international text messages on your BlackBerry Bold 9930 Smartphone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
BlackBerry® Bold™ 9930 Simulator: Adding and Deleting Icons on the Favorites Panel
[Interactive Simulation]
Learn how to add and delete icons on the Favorites panel of your BlackBerry Bold 9930 Smartphone.

Wallpapers/Theme

BlackBerry® Bold™ 9930 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your BlackBerry Bold 9930's wallpaper or background.
BlackBerry® Bold™ 9930 Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Explore how to set your pictures as your BlackBerry Bold 9930's wallpaper.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
BlackBerry® Bold™ 9930 Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
A visual guide for using your BlackBerry Bold 9930 to connect to a Wi-Fi network.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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