Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Casio G'zOne Brigade®
Nokia 6215i
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to use My Verizon to activate a new phone or bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Insert SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
BlackBerry® Classic Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Learn how to set up your BlackBerry ID on your BlackBerry Classic smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
BlackBerry® Classic - Device Switch
[Video]
This video shows how to switch to your new BlackBerry® Classic.
Length: 2:47
Switch Devices (Blackberry® to Blackberry®) - Blackberry® Desktop Manager (Windows®)
[Device-Specific Instructions]
Here's how to move content from one BlackBerry device to another via BlackBerry Desktop Manager.
Media Share - BlackBerry® Classic
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing or receiving calls.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
Volume Controls - BlackBerry® Classic
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
BlackBerry® Classic Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your BlackBerry Classic.
BlackBerry® Classic Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Classic smartphone on and off.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Classic
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn‘t working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond.A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Alternate Reset - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - Battery Management
[Video]
See battery saving tips and get more power from your BlackBerry® Classic in this video.
Length: 3:02
Extend Battery Life - BlackBerry® Classic
[Device-Specific Instructions]
Battery Overview - BlackBerry® Classic
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
BlackBerry® Classic Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your BlackBerry Classic.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Delete Call History - BlackBerry® Classic
[Device-Specific Instructions]
Call History - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - Making Calls
[Video]
In this video learn how to make calls using contacts and more on your BlackBerry® Classic.
Length: 2:17
Call a Number - BlackBerry® Classic
[Device-Specific Instructions]
Answer Options - BlackBerry® Classic
[Device-Specific Instructions]
Speakerphone - BlackBerry® Classic
[Device-Specific Instructions]
Speed Dial - BlackBerry® Classic
[Device-Specific Instructions]
View Call History - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Classic.
BlackBerry® Classic Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your BlackBerry Classic.
BlackBerry® Classic Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Classic smartphone.
Call Timers - BlackBerry® Classic
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry® Classic
[Device-Specific Instructions]
Redial - BlackBerry® Classic
[Device-Specific Instructions]
Smart Dialing - BlackBerry® Classic
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Classic - Taking Pictures
[Video]
Explore the BlackBerry® Classic camera app features in this video.
Length: 4:35
HDMI Format - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing Camera Settings
[Interactive Simulation]
A visual guide for changing camera settings on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing Scene Modes
[Interactive Simulation]
A visual guide for changing scene modes on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your BlackBerry Classic.
BlackBerry® Classic Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Classic.
BlackBerry® Classic Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your BlackBerry Classic.
BlackBerry® Classic Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
Learn how to access the Camera from the Lock screen using your BlackBerry Classic so you won't miss any picture-perfect moments.
BlackBerry® Classic Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your BlackBerry Classic.
BlackBerry® Classic Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your BlackBerry Classic.
BlackBerry® Classic Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your BlackBerry Classic.
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - BlackBerry Classic
[Device-Specific Instructions]
Media Share - BlackBerry® Classic
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Manage Contacts - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your BlackBerry Classic.
BlackBerry® Classic Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Adding to Speed Dial
[Interactive Simulation]
Discover how to add a contact to speed dial so the person will appear at the top of your contacts list on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your BlackBerry Classic.
BlackBerry® Classic Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your BlackBerry Classic smartphone.
Caller ID Image - BlackBerry® Classic
[Device-Specific Instructions]
View Contact Sync Source - BlackBerry® Classic
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]
Data Roaming - BlackBerry® Classic
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
View MAC Address - BlackBerry® Classic
[Device-Specific Instructions]
View Phone Info - BlackBerry® Classic
[Device-Specific Instructions]
View Phone Number - BlackBerry® Classic
[Device-Specific Instructions]
View Signal Strength - BlackBerry® Classic
[Device-Specific Instructions]
View Software Version - BlackBerry® Classic
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Network Mode Settings - BlackBerry® Classic
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Classic
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Classic
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Classic
[Device-Specific Instructions]
Sign In - BlackBerry ID - BlackBerry Classic
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Classic
[Device-Specific Instructions]
Answer Options - BlackBerry® Classic
[Device-Specific Instructions]
Display Settings - BlackBerry® Classic
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Classic
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Classic to silent.
BlackBerry® Classic Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your BlackBerry Classic.
DLNA Settings - BlackBerry® Classic
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Classic
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Classic
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Delete Email Messages - BlackBerry® Classic
[Device-Specific Instructions]
View Email Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding Accounts to BlackBerry Hub
[Interactive Simulation]
Discover how to add accounts to your BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Classic.
BlackBerry® Classic Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Classic.
BlackBerry® Classic Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your BlackBerry Classic so you can keep up with work wherever you go.
BlackBerry® Classic Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your BlackBerry Classic.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.

Gestures & Motions

BlackBerry® Classic - BlackBerry Hub
[Video]
Watch this video to learn how to quickly see all your notifications with BlackBerry Hub on your BlackBerry® Classic.
Length: 5:50

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add Home screens on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder to organize apps on your BlackBerry Classic.
BlackBerry® Classic Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Classic.
BlackBerry® Classic Simulator: Deleting a Home Screen
[Interactive Simulation]
An interactive guide on how to delete Home screens on your BlackBerry Classic smartphone.
View Signal Strength - BlackBerry® Classic
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
BlackBerry® Classic Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your BlackBerry Classic smartphone to securely share your Internet connection with other devices.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Classic - Browser Basics
[Video]
Watch this video to find out how to browse the web on your BlackBerry® Classic.
Length: 2:32
Access Websites - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your BlackBerry Classic so you can easily find it again.
BlackBerry® Classic Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your BlackBerry Classic.
BlackBerry® Classic Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing web browser window on your BlackBerry Classic.
BlackBerry® Classic Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later on your BlackBerry Classic.
BlackBerry® Classic Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between web browser windows on your BlackBerry Classic.
Clear Temporary Internet Files - BlackBerry® Classic
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Web Browser - BlackBerry® Classic
[Device-Specific Instructions]

Keyboard

BlackBerry® Classic - Keyboard and Typing
[Video]
Learn tips and tricks for using the keyboard on your BlackBerry® Classic in this video.
Length: 4:16
Turn Voice Input On / Off - BlackBerry OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
BlackBerry® Classic Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your BlackBerry Classic smartphone.
Language Selection - BlackBerry® Classic
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unblock SIM PIN - BlackBerry® Classic
[Device-Specific Instructions]
Unlock Screen - BlackBerry® Classic
[Device-Specific Instructions]
To unlock the screen on your BlackBerry Classic, check out this info.
BlackBerry® Classic Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Classic smartphone.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Insert SD Card - BlackBerry® Classic
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your BlackBerry Classic smartphone to increase the amount of memory for content, like photos and videos.
BlackBerry® Classic Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your BlackBerry Classic smartphone to easily transfer content saved on your microSD card to another device.
Check Memory - BlackBerry® Classic
[Device-Specific Instructions]
Format SD Card - BlackBerry® Classic
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Classic - Overview of the Smartphone Interface
[Video]
Learn the basics of navigating and using your BlackBerry® Classic in this video.
Length: 5:26
BlackBerry® Classic - BlackBerry Assistant
[Video]
BlackBerry Assistant is your personal multi-tasker. Learn how to use this feature of your BlackBerry® Classic in this video.
Length: 3:08
BlackBerry® Classic - BlackBerry Hub
[Video]
Watch this video to learn how to quickly see all your notifications with BlackBerry Hub on your BlackBerry® Classic.
Length: 5:50
BlackBerry® Classic Simulator: Accessing and Clearing your Notifications
[Interactive Simulation]
Discover how to access and clear notifications on your BlackBerry Classic.
BlackBerry® Classic Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and icons your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your BlackBerry Classic.
BlackBerry® Classic Simulator: Navigating to BlackBerry Hub
[Interactive Simulation]
Discover how to navigate to BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Lock Screen Shortcuts
[Interactive Simulation]
A walkthrough for using lock screen shortcuts on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Using the Escape Function
[Interactive Simulation]
A visual guide for exiting apps on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using the Trackpad
[Interactive Simulation]
Discover how to use the trackpad on your BlackBerry Classic.

Near Field Communication (NFC)

Turn NFC On / Off - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC to share content wirelessly using your BlackBerry Classic.

Operating System & Software

BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
BlackBerry Classic Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Wipe Handheld Option - BlackBerry® Classic
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Classic
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - BlackBerry® Classic
[Device-Specific Instructions]
Insert SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your BlackBerry Classic smartphone.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Volume Controls - BlackBerry® Classic
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Classic
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Setting Up a Meeting
[Interactive Simulation]
Discover how to set up a meeting on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Voice Control
[Interactive Simulation]
Learn how to use voice control on your BlackBerry Classic.

Status Indicators/Lights

Network Coverage Indicators - Blackberry®
[Device-Specific Instructions]
Here's what the signal indicator means on your 3G BlackBerry.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Delete Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - BBM Video With BlackBerry Natural Sound and Screen Share
[Video]
Video chat and screen share with BBM Video and Screen Share on your BlackBerry® Classic. This video shows the steps.
Length: 3:10
BlackBerry® Classic - BBM Now In Any App
[Video]
Access BlackBerry Messages quickly from any app on your BlackBerry® Classic. Find out how in this video.
Length: 1:35
Auto Receive Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to send a video with a text message using your BlackBerry Classic.
BlackBerry® Classic Simulator: Finding Messages
[Interactive Simulation]
Discover how to find your email and text messages on your BlackBerry Classic.
BlackBerry® Classic Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Classic.
BlackBerry® Classic Simulator: Inviting Others to Chat
[Interactive Simulation]
Discover how to invite other to BlackBerry Messenger chats on your BlackBerry Classic.
BlackBerry® Classic Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Voice to Text
[Interactive Simulation]
Learn how to use your voice to send a text message on your BlackBerry Classic.
BlackBerry® Classic Simulator: Accessing Your Text Messages
[Interactive Simulation]
An interactive how-to guide for accessing your text messages on your BlackBerry Classic.
Send PIN Message - BlackBerry® Classic
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Classic
[Device-Specific Instructions]
Send Video Message - BlackBerry® Classic
[Device-Specific Instructions]
View Text Messages - BlackBerry® Classic
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your BlackBerry Classic.
BlackBerry® Classic Simulator: Creating Tasks, Memos, and Notes
[Interactive Simulation]
Learn how to create tasks, memos, and notes on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Folders
[Interactive Simulation]
Discover how to switch between folders in BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Instant Actions
[Interactive Simulation]
Discover how to add instant actions on your BlackBerry Classic.
BlackBerry® Classic Simulator: Writing Call Notes
[Interactive Simulation]
Learn how to write call notes on your BlackBerry Classic smartphone.

Visual & Hearing Accessibility

TTY Settings - BlackBerry® Classic
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your BlackBerry Classic.
BlackBerry® Classic Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your BlackBerry Classic.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Network Mode Settings - BlackBerry® Classic
[Device-Specific Instructions]
Turn Wi-Fi On / Off - BlackBerry® Classic
[Device-Specific Instructions]
Access Wi-Fi Direct - BlackBerry® Classic
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your BlackBerry Classic to a Wi-Fi network so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
View MAC Address - BlackBerry® Classic
[Device-Specific Instructions]

Still Have Questions?


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