Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Insert the SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
BlackBerry® Classic Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Learn how to set up your BlackBerry ID on your BlackBerry Classic smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
BlackBerry® Classic - Device Switch
[Video]
This video shows how to switch to your new BlackBerry® Classic.
Length: 2:47
Media Share - BlackBerry® Classic
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Volume Controls - BlackBerry® Classic
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
How to Reset a Blackberry Smartphone
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your BlackBerry Classic.
BlackBerry® Classic Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Classic smartphone on and off.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Search BlackBerry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Classic
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn‘t working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond.A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Alternate Reset - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - Battery Management
[Video]
See battery saving tips and get more power from your BlackBerry® Classic in this video.
Length: 3:02
Extend Battery Life - BlackBerry® Classic
[Device-Specific Instructions]
Battery Overview - BlackBerry® Classic
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your BlackBerry Classic.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Delete Call History - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - Making Calls
[Video]
In this video learn how to make calls using contacts and more on your BlackBerry® Classic.
Length: 2:17
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call History - BlackBerry® Classic
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Dial a Number - BlackBerry® Classic
[Device-Specific Instructions]
View Call History - BlackBerry® Classic
[Device-Specific Instructions]
Answer Options - BlackBerry® Classic
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry® Classic
[Device-Specific Instructions]
Smart Dialing - BlackBerry® Classic
[Device-Specific Instructions]
Speakerphone - BlackBerry® Classic
[Device-Specific Instructions]
Speed Dial - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Classic.
BlackBerry® Classic Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your BlackBerry Classic.
BlackBerry® Classic Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Classic smartphone.
Call Timers - BlackBerry® Classic
[Device-Specific Instructions]
Redial - BlackBerry® Classic
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Classic - Taking Pictures
[Video]
Explore the BlackBerry® Classic camera app features in this video.
Length: 4:35
BlackBerry® Classic Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing Camera Settings
[Interactive Simulation]
A visual guide for changing camera settings on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing Scene Modes
[Interactive Simulation]
A visual guide for changing scene modes on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your BlackBerry Classic.
BlackBerry® Classic Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Classic.
BlackBerry® Classic Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your BlackBerry Classic.
BlackBerry® Classic Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
Learn how to access the Camera from the Lock screen using your BlackBerry Classic so you won't miss any picture-perfect moments.
BlackBerry® Classic Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your BlackBerry Classic.
BlackBerry® Classic Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your BlackBerry Classic.
BlackBerry® Classic Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your BlackBerry Classic.
HDMI Format - BlackBerry® Classic
[Device-Specific Instructions]
Media Share - BlackBerry® Classic
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Manage Contacts - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your BlackBerry Classic.
BlackBerry® Classic Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Adding to Speed Dial
[Interactive Simulation]
Discover how to add a contact to speed dial so the person will appear at the top of your contacts list on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your BlackBerry Classic.
BlackBerry® Classic Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your BlackBerry Classic smartphone.
Caller-ID Image - BlackBerry® Classic
[Device-Specific Instructions]
View Contact Sync Source - BlackBerry® Classic
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]
Data Roaming - BlackBerry® Classic
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
Signal Strength - BlackBerry® Classic
[Device-Specific Instructions]
View MAC Address - BlackBerry® Classic
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Classic
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Classic
[Device-Specific Instructions]
Network Mode Settings - BlackBerry® Classic
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Classic
[Device-Specific Instructions]
Sign In - BlackBerry ID - BlackBerry Classic
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Classic
[Device-Specific Instructions]
Answer Options - BlackBerry® Classic
[Device-Specific Instructions]
Display Settings - BlackBerry® Classic
[Device-Specific Instructions]
Auto On/Off - Blackberry
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Classic to silent.
BlackBerry® Classic Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your BlackBerry Classic.
DLNA Settings - BlackBerry® Classic
[Device-Specific Instructions]
System Select - BlackBerry® Classic
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Classic
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Classic
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding Accounts to BlackBerry Hub
[Interactive Simulation]
Discover how to add accounts to your BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Classic.
BlackBerry® Classic Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Classic.
BlackBerry® Classic Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your BlackBerry Classic so you can keep up with work wherever you go.
BlackBerry® Classic Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your BlackBerry Classic.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Gestures & Motions

BlackBerry® Classic - BlackBerry Hub
[Video]
Watch this video to learn how to quickly see all your notifications with BlackBerry Hub on your BlackBerry® Classic.
Length: 5:50

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add Home screens on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder to organize apps on your BlackBerry Classic.
BlackBerry® Classic Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Classic.
BlackBerry® Classic Simulator: Deleting a Home Screen
[Interactive Simulation]
An interactive guide on how to delete Home screens on your BlackBerry Classic smartphone.
Signal Strength - BlackBerry® Classic
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
BlackBerry® Classic Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your BlackBerry Classic smartphone to securely share your Internet connection with other devices.
Can I use my device as a mobile hotspot?
[Community]
What version of VZ Access Manger do I need for the Blackberry Classic?  I do not see the Classic listed on the Verizon product matrix list for VZ Access Manager software downloads.  I need to be able to use my new Classic as a mobile modem by connecting via Bluetooth to my laptop as I currently...

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Classic - Browser Basics
[Video]
Watch this video to find out how to browse the web on your BlackBerry® Classic.
Length: 2:32
BlackBerry® Classic Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your BlackBerry Classic so you can easily find it again.
BlackBerry® Classic Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your BlackBerry Classic.
BlackBerry® Classic Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing web browser window on your BlackBerry Classic.
BlackBerry® Classic Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later on your BlackBerry Classic.
BlackBerry® Classic Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between web browser windows on your BlackBerry Classic.
Clear Temporary Internet Files - BlackBerry® Classic
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Web Browser - BlackBerry® Classic
[Device-Specific Instructions]
Websites - BlackBerry® Classic
[Device-Specific Instructions]

Keyboard

BlackBerry® Classic - Keyboard and Typing
[Video]
Learn tips and tricks for using the keyboard on your BlackBerry® Classic in this video.
Length: 4:16
Turn Voice Input On/Off - BlackBerry® OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
BlackBerry® Classic Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your BlackBerry Classic smartphone.
Language Selection - BlackBerry® Classic
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unblock SIM PIN - BlackBerry® Classic
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Classic smartphone.
Generate a New Encryption Key - BlackBerry
[Device-Specific Instructions]
Password Options - BlackBerry® Classic
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your BlackBerry Classic smartphone to increase the amount of memory for content, like photos and videos.
BlackBerry® Classic Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your BlackBerry Classic smartphone to easily transfer content saved on your microSD card to another device.
Check Memory - BlackBerry® Classic
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Classic - Overview of the Smartphone Interface
[Video]
Learn the basics of navigating and using your BlackBerry® Classic in this video.
Length: 5:26
BlackBerry® Classic - BlackBerry Assistant
[Video]
BlackBerry Assistant is your personal multi-tasker. Learn how to use this feature of your BlackBerry® Classic in this video.
Length: 3:08
BlackBerry® Classic - BlackBerry Hub
[Video]
Watch this video to learn how to quickly see all your notifications with BlackBerry Hub on your BlackBerry® Classic.
Length: 5:50
BlackBerry® Classic Simulator: Accessing and Clearing your Notifications
[Interactive Simulation]
Discover how to access and clear notifications on your BlackBerry Classic.
BlackBerry® Classic Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and icons your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your BlackBerry Classic.
BlackBerry® Classic Simulator: Navigating to BlackBerry Hub
[Interactive Simulation]
Discover how to navigate to BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Lock Screen Shortcuts
[Interactive Simulation]
A walkthrough for using lock screen shortcuts on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Using the Escape Function
[Interactive Simulation]
A visual guide for exiting apps on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using the Trackpad
[Interactive Simulation]
Discover how to use the trackpad on your BlackBerry Classic.

Near Field Communication (NFC)

BlackBerry® Classic Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC to share content wirelessly using your BlackBerry Classic.
Turn NFC On / Off - BlackBerry® Classic
[Device-Specific Instructions]

Operating System & Software

BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Software Update: BlackBerry Classic smartphone
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your BlackBerry Classic smartphone.
Wipe Handheld Option - BlackBerry® Classic
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your BlackBerry Classic smartphone.
Is the Blackberry Classic non-camera version unlocked?
[Community]
Is the no contract blackberry classic non camera an unlocked version?

Sounds, Volume & Audio

Volume Controls - BlackBerry® Classic
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Classic
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Setting Up a Meeting
[Interactive Simulation]
Discover how to set up a meeting on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Voice Control
[Interactive Simulation]
Learn how to use voice control on your BlackBerry Classic.

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Delete Messages - BlackBerry® Classic
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
BlackBerry® Classic - BBM Video With BlackBerry Natural Sound and Screen Share
[Video]
Video chat and screen share with BBM Video and Screen Share on your BlackBerry® Classic. This video shows the steps.
Length: 3:10
BlackBerry® Classic - BBM Now In Any App
[Video]
Access BlackBerry Messages quickly from any app on your BlackBerry® Classic. Find out how in this video.
Length: 1:35
Auto Receive Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to send a video with a text message using your BlackBerry Classic.
BlackBerry® Classic Simulator: Finding Messages
[Interactive Simulation]
Discover how to find your email and text messages on your BlackBerry Classic.
BlackBerry® Classic Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Classic.
BlackBerry® Classic Simulator: Inviting Others to Chat
[Interactive Simulation]
Discover how to invite other to BlackBerry Messenger chats on your BlackBerry Classic.
BlackBerry® Classic Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Voice to Text
[Interactive Simulation]
Learn how to use your voice to send a text message on your BlackBerry Classic.
BlackBerry® Classic Simulator: Accessing Your Text Messages
[Interactive Simulation]
An interactive how-to guide for accessing your text messages on your BlackBerry Classic.
How do I get my text messages to display properly?
[Community]
Text messages show up in the main hub, but do not display when I choose to view only text messages in the hub.  Also, notifications settings are not working for text messages.  How do I fix this?
Send PIN Message - BlackBerry® Classic
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Classic
[Device-Specific Instructions]
Send Video Message - BlackBerry® Classic
[Device-Specific Instructions]
View Text Messages - BlackBerry® Classic
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your BlackBerry Classic.
BlackBerry® Classic Simulator: Creating Tasks, Memos, and Notes
[Interactive Simulation]
Learn how to create tasks, memos, and notes on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Folders
[Interactive Simulation]
Discover how to switch between folders in BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Instant Actions
[Interactive Simulation]
Discover how to add instant actions on your BlackBerry Classic.
BlackBerry® Classic Simulator: Writing Call Notes
[Interactive Simulation]
Learn how to write call notes on your BlackBerry Classic smartphone.
Can I get a BlackBerry classic thru VZW?
[Community]
Where can I get a BlackBerry classic phone

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - BlackBerry® Classic
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your BlackBerry Classic.
BlackBerry® Classic Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your BlackBerry Classic.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Classic
[Device-Specific Instructions]
Turn Wi-Fi On / Off - BlackBerry® Classic
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your BlackBerry Classic to a Wi-Fi network so you can access the Internet without using data.
View MAC Address - BlackBerry® Classic
[Device-Specific Instructions]

Still Have Questions?


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Connect with us on Facebook

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Get Help at a Store

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