Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Insert SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
BlackBerry® Classic Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Learn how to set up your BlackBerry ID on your BlackBerry Classic smartphone.

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
BlackBerry® Classic - Device Switch
[Video]
This video shows how to switch to your new BlackBerry® Classic.
Length: 2:47
Media Share - BlackBerry® Classic
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Volume Controls - BlackBerry® Classic
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
BlackBerry® Classic Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your BlackBerry Classic.
BlackBerry® Classic Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Classic smartphone on and off.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Classic
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn‘t working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond.A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Alternate Reset - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - Battery Management
[Video]
See battery saving tips and get more power from your BlackBerry® Classic in this video.
Length: 3:02
Extend Battery Life - BlackBerry® Classic
[Device-Specific Instructions]
Battery Overview - BlackBerry® Classic
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your BlackBerry Classic.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Delete Call History - BlackBerry® Classic
[Device-Specific Instructions]
Call History - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - Making Calls
[Video]
In this video learn how to make calls using contacts and more on your BlackBerry® Classic.
Length: 2:17
Call a Number - BlackBerry® Classic
[Device-Specific Instructions]
Answer Options - BlackBerry® Classic
[Device-Specific Instructions]
Speakerphone - BlackBerry® Classic
[Device-Specific Instructions]
Speed Dial - BlackBerry® Classic
[Device-Specific Instructions]
View Call History - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Classic.
BlackBerry® Classic Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your BlackBerry Classic.
BlackBerry® Classic Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Classic smartphone.
Call Timers - BlackBerry® Classic
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry® Classic
[Device-Specific Instructions]
Redial - BlackBerry® Classic
[Device-Specific Instructions]
Smart Dialing - BlackBerry® Classic
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Classic - Taking Pictures
[Video]
Explore the BlackBerry® Classic camera app features in this video.
Length: 4:35
HDMI Format - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing Camera Settings
[Interactive Simulation]
A visual guide for changing camera settings on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing Scene Modes
[Interactive Simulation]
A visual guide for changing scene modes on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your BlackBerry Classic.
BlackBerry® Classic Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your BlackBerry Classic.
BlackBerry® Classic Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Classic.
BlackBerry® Classic Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your BlackBerry Classic.
BlackBerry® Classic Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your BlackBerry Classic.
BlackBerry® Classic Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
Learn how to access the Camera from the Lock screen using your BlackBerry Classic so you won't miss any picture-perfect moments.
BlackBerry® Classic Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your BlackBerry Classic.
BlackBerry® Classic Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your BlackBerry Classic.
BlackBerry® Classic Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your BlackBerry Classic.
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - BlackBerry Classic
[Device-Specific Instructions]
Media Share - BlackBerry® Classic
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Manage Contacts - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your BlackBerry Classic.
BlackBerry® Classic Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Adding to Speed Dial
[Interactive Simulation]
Discover how to add a contact to speed dial so the person will appear at the top of your contacts list on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your BlackBerry Classic.
BlackBerry® Classic Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your BlackBerry Classic smartphone.
Caller ID Image - BlackBerry® Classic
[Device-Specific Instructions]
View Contact Sync Source - BlackBerry® Classic
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]
Data Roaming - BlackBerry® Classic
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
View MAC Address - BlackBerry® Classic
[Device-Specific Instructions]
View Phone Info - BlackBerry® Classic
[Device-Specific Instructions]
View Phone Number - BlackBerry® Classic
[Device-Specific Instructions]
View Signal Strength - BlackBerry® Classic
[Device-Specific Instructions]
View Software Version - BlackBerry® Classic
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Network Mode Settings - BlackBerry® Classic
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Classic
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Classic
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Classic
[Device-Specific Instructions]
Sign In - BlackBerry ID - BlackBerry Classic
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Classic
[Device-Specific Instructions]
Answer Options - BlackBerry® Classic
[Device-Specific Instructions]
Display Settings - BlackBerry® Classic
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Classic
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Classic to silent.
BlackBerry® Classic Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your BlackBerry Classic.
DLNA Settings - BlackBerry® Classic
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Classic
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Classic
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Delete Email Messages - BlackBerry® Classic
[Device-Specific Instructions]
View Email Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding Accounts to BlackBerry Hub
[Interactive Simulation]
Discover how to add accounts to your BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Classic.
BlackBerry® Classic Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Classic.
BlackBerry® Classic Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your BlackBerry Classic so you can keep up with work wherever you go.
BlackBerry® Classic Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your BlackBerry Classic.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Gestures & Motions

BlackBerry® Classic - BlackBerry Hub
[Video]
Watch this video to learn how to quickly see all your notifications with BlackBerry Hub on your BlackBerry® Classic.
Length: 5:50

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add Home screens on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder to organize apps on your BlackBerry Classic.
BlackBerry® Classic Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Classic.
BlackBerry® Classic Simulator: Deleting a Home Screen
[Interactive Simulation]
An interactive guide on how to delete Home screens on your BlackBerry Classic smartphone.
View Signal Strength - BlackBerry® Classic
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
BlackBerry® Classic Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your BlackBerry Classic smartphone to securely share your Internet connection with other devices.
Can I use my device as a mobile hotspot?
[Community]
What version of VZ Access Manger do I need for the Blackberry Classic?  I do not see the Classic listed on the Verizon product matrix list for VZ Access Manager software downloads.  I need to be able to use my new Classic as a mobile modem by connecting via Bluetooth to my laptop as I currently...

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Classic - Browser Basics
[Video]
Watch this video to find out how to browse the web on your BlackBerry® Classic.
Length: 2:32
Access Websites - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your BlackBerry Classic so you can easily find it again.
BlackBerry® Classic Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your BlackBerry Classic.
BlackBerry® Classic Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing web browser window on your BlackBerry Classic.
BlackBerry® Classic Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later on your BlackBerry Classic.
BlackBerry® Classic Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between web browser windows on your BlackBerry Classic.
Clear Temporary Internet Files - BlackBerry® Classic
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Web Browser - BlackBerry® Classic
[Device-Specific Instructions]

Keyboard

BlackBerry® Classic - Keyboard and Typing
[Video]
Learn tips and tricks for using the keyboard on your BlackBerry® Classic in this video.
Length: 4:16
Turn Voice Input On / Off - BlackBerry OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
BlackBerry® Classic Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your BlackBerry Classic smartphone.
Language Selection - BlackBerry® Classic
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unblock SIM PIN - BlackBerry® Classic
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Classic smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Insert SD Card - BlackBerry® Classic
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your BlackBerry Classic smartphone to increase the amount of memory for content, like photos and videos.
BlackBerry® Classic Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your BlackBerry Classic smartphone to easily transfer content saved on your microSD card to another device.
Check Memory - BlackBerry® Classic
[Device-Specific Instructions]
Format SD Card - BlackBerry® Classic
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Classic - Overview of the Smartphone Interface
[Video]
Learn the basics of navigating and using your BlackBerry® Classic in this video.
Length: 5:26
BlackBerry® Classic - BlackBerry Assistant
[Video]
BlackBerry Assistant is your personal multi-tasker. Learn how to use this feature of your BlackBerry® Classic in this video.
Length: 3:08
BlackBerry® Classic - BlackBerry Hub
[Video]
Watch this video to learn how to quickly see all your notifications with BlackBerry Hub on your BlackBerry® Classic.
Length: 5:50
BlackBerry® Classic Simulator: Accessing and Clearing your Notifications
[Interactive Simulation]
Discover how to access and clear notifications on your BlackBerry Classic.
BlackBerry® Classic Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and icons your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your BlackBerry Classic.
BlackBerry® Classic Simulator: Navigating to BlackBerry Hub
[Interactive Simulation]
Discover how to navigate to BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Lock Screen Shortcuts
[Interactive Simulation]
A walkthrough for using lock screen shortcuts on your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Using the Escape Function
[Interactive Simulation]
A visual guide for exiting apps on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using the Trackpad
[Interactive Simulation]
Discover how to use the trackpad on your BlackBerry Classic.

Near Field Communication (NFC)

Turn NFC On / Off - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC to share content wirelessly using your BlackBerry Classic.

Operating System & Software

BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
BlackBerry Classic Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Wipe Handheld Option - BlackBerry® Classic
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Classic
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - BlackBerry® Classic
[Device-Specific Instructions]
Insert SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SIM Card - BlackBerry® Classic
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your BlackBerry Classic smartphone.
BlackBerry® Classic Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your BlackBerry Classic smartphone.
Is the Blackberry Classic non-camera version unlocked?
[Community]
Is the no contract blackberry classic non camera an unlocked version?

Sounds, Volume & Audio

Volume Controls - BlackBerry® Classic
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Classic
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Setting Up a Meeting
[Interactive Simulation]
Discover how to set up a meeting on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Voice Control
[Interactive Simulation]
Learn how to use voice control on your BlackBerry Classic.

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Delete Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic - BBM Video With BlackBerry Natural Sound and Screen Share
[Video]
Video chat and screen share with BBM Video and Screen Share on your BlackBerry® Classic. This video shows the steps.
Length: 3:10
BlackBerry® Classic - BBM Now In Any App
[Video]
Access BlackBerry Messages quickly from any app on your BlackBerry® Classic. Find out how in this video.
Length: 1:35
Auto Receive Messages - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to send a video with a text message using your BlackBerry Classic.
BlackBerry® Classic Simulator: Finding Messages
[Interactive Simulation]
Discover how to find your email and text messages on your BlackBerry Classic.
BlackBerry® Classic Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Classic.
BlackBerry® Classic Simulator: Inviting Others to Chat
[Interactive Simulation]
Discover how to invite other to BlackBerry Messenger chats on your BlackBerry Classic.
BlackBerry® Classic Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your BlackBerry Classic.
BlackBerry® Classic Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Voice to Text
[Interactive Simulation]
Learn how to use your voice to send a text message on your BlackBerry Classic.
BlackBerry® Classic Simulator: Accessing Your Text Messages
[Interactive Simulation]
An interactive how-to guide for accessing your text messages on your BlackBerry Classic.
How do I get my text messages to display properly?
[Community]
Text messages show up in the main hub, but do not display when I choose to view only text messages in the hub.  Also, notifications settings are not working for text messages.  How do I fix this?
Send PIN Message - BlackBerry® Classic
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Classic
[Device-Specific Instructions]
Send Video Message - BlackBerry® Classic
[Device-Specific Instructions]
View Text Messages - BlackBerry® Classic
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your BlackBerry Classic.
BlackBerry® Classic Simulator: Creating Tasks, Memos, and Notes
[Interactive Simulation]
Learn how to create tasks, memos, and notes on your BlackBerry Classic.
BlackBerry® Classic Simulator: Switching Between Folders
[Interactive Simulation]
Discover how to switch between folders in BlackBerry Hub on your BlackBerry Classic.
BlackBerry® Classic Simulator: Using Instant Actions
[Interactive Simulation]
Discover how to add instant actions on your BlackBerry Classic.
BlackBerry® Classic Simulator: Writing Call Notes
[Interactive Simulation]
Learn how to write call notes on your BlackBerry Classic smartphone.
Can I get a BlackBerry classic thru VZW?
[Community]
Where can I get a BlackBerry classic phone

Visual & Hearing Accessibility

TTY Settings - BlackBerry® Classic
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your BlackBerry Classic.
BlackBerry® Classic Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your BlackBerry Classic.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Classic
[Device-Specific Instructions]
Turn Wi-Fi On / Off - BlackBerry® Classic
[Device-Specific Instructions]
Access Wi-Fi Direct - BlackBerry® Classic
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Classic
[Device-Specific Instructions]
BlackBerry® Classic Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your BlackBerry Classic to a Wi-Fi network so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
View MAC Address - BlackBerry® Classic
[Device-Specific Instructions]

Still Have Questions?


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