Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Casio G’zOne Commando® 4G LTE Simulator: Accessing Help for G'z Gear
[Interactive Simulation]
Learn how to access help for G'z Gear on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Assigning an App to the Tactile Key
[Interactive Simulation]
Learn how to assign an app shortcut to the Tactile Key on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Turning the Phone On and Offv
[Interactive Simulation]
Learn how to turn your Casio G’zOne Commando® 4G LTE on and off.
Casio G’zOne Commando® 4G LTE Simulator: Using Glove Mode
[Interactive Simulation]
Learn how to use your phone while wearing gloves with Glove Mode on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Using the Tactile Key
[Interactive Simulation]
Learn how to use the Tactile key to quickly access your favorite app on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Viewing How-to Videos
[Interactive Simulation]
Discover how to find instructional videos for more help on your Casio G’zOne Commando® 4G LTE.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond.A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Casio G’zOne Commando® 4G LTE Simulator: Pairing With a Bluetooth® Device
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to pair your Casio G’zOne Commando® 4G LTE with your Bluetooth device.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
DTMF - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Placing a Call to a Contact
[Interactive Simulation]
Learn how to use your Casio G’zOne Commando® 4G LTE to call a new number.
Casio G’zOne Commando® 4G LTE Simulator: Placing a Call to a New Number
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Returning to a Call
[Interactive Simulation]
Discover how to place a call using your voice on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Switching Between Calls
[Interactive Simulation]
A visual guide on how to return to a call on your Casio G’zOne Commando® 4G LTE.
Redial - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Discover how to take a picture while recording a video on your Casio G’zOne Commando® 4G LTE
Casio G’zOne Commando® 4G LTE Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
Learn how to turn the camera flash on and off on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Changing the Camera from Rear to Front-Facing for Videov
[Interactive Simulation]
Learn how to zoom in and out of a video using your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sending Photos Using Bluetooth
[Interactive Simulation]
Learn how to share pictures using your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sharing Media
[Interactive Simulation]
A visual guide to sharing a video on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sharing Videos
[Interactive Simulation]
Learn how to adjust the video settings to send it in an email or text message on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your Casio G’zOne Commando® 4G LTE
Casio G’zOne Commando® 4G LTE Simulator: Turning the Flash On and Off
[Interactive Simulation]
An interactive guide on how to zoom in and out for taking pictures with your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Video
[Interactive Simulation]
Learn how to share pictures using Bluetooth on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
Learn how to take a picture using your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to record a video using your Casio G’zOne Commando® 4G LTE.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Learn how to add a contact on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Learn how to add a contact to a group on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Sharing Contact Information
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Text Messaging
[Interactive Simulation]
A visual guide for sharing the information of one of your contacts with someone else your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Casio G’zOne Commando® 4G LTE Smartphone.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Casio
[Device-Specific Instructions]

Device Search

Casio G’zOne Commando® 4G LTE Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Discover how to search the web from the Home screen on your Casio G’zOne Commando® 4G LTE.

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DTMF - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Accelerometer Rotation - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu of your Casio G’zOne Commando 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Casio G’zOne Commando® 4G LTE by adjusting the screen timeout.
Casio G’zOne Commando® 4G LTE Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to help keep others from using your Casio G’zOne Commando 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Setting to Silent
[Interactive Simulation]
Learn how to change the ringtone on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
A visual guide for setting your Casio G’zOne Commando® 4G LTE to silent.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Casio G’zOne Commando® 4G LTE Simulator: Forwarding an Email
[Interactive Simulation]
Casio G’zOne Commando® 4G LTE Simulator: Forwarding an Email
Casio G’zOne Commando® 4G LTE Simulator: Including an Attachment with an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Replying to an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to forward an email on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Setting Up Corporate Email
[Interactive Simulation]
Discover how to set up a personal email account on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Setting Up Personal Email
[Interactive Simulation]
Learn how to use email on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to send an email to a group with your Casio G’zOne Commando® 4G LTE
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login/not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
To ensure your Google-related content (e.g., contacts, Gmail, apps, etc.) is backed up, view this.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Creating a Pin
[Interactive Simulation]
Learn how to record a route with G'z World on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Google Maps™
[Interactive Simulation]
Learn how to share a location with the G'z World app on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sharing a Location
[Interactive Simulation]
Learn how to save a location with G'z World on your Casio G’zOne Commando® 4G LTE.

Home Screen

Casio G’zOne Commando® 4G LTE Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Deleting Widgets and Apps
[Interactive Simulation]
Learn how to remove widgets and apps from the Home screen on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on the Home screen of your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Resizing Widgets
[Interactive Simulation]
Learn how to resize widgets on your Casio G’zOne Commando® 4G LTE.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
This helps to determine how to turn on/off your Mobile Hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Casio G’zOne Commando® 4G LTE Simulator: Google Now™
[Interactive Simulation]
Learn how to set mobile hotspot security on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Setting Security on Mobile Hotspot
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off from your Casio G’zOne Commando® 4G LTE.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Casio G'zOne Commando 4G LTE, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Browser Cookies On/Off - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Casio G'zOne Commando 4G LTE view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Casio G’zOne Commando® 4G LTE Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to search the Internet using your voice on your Casio G’zOne Commando 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Opening and Closing a Window
[Interactive Simulation]
Discover how to bookmark a website on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Picture
[Interactive Simulation]
A visual walkthrough of how to save a webpage to read it later without an Internet connection on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Reading Later
[Interactive Simulation]
Discover how to switch windows in the web browser of your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the Internet using the keypad on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Switching Between Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows and tabs in the web browser of your Casio G’zOne Commando® 4G LTE.
Websites - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Casio G’zOne Commando® 4G LTE Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Casio G’zOne Commando® 4G LTE.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Casio G’zOne Commando® 4G LTE Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Casio G’zOne Commando® 4G LTE.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Casio G’zOne Commando® 4G LTE.

Navigating & Multitasking

Casio G’zOne Commando® 4G LTE Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Casio G’zOne Commando® 4G LTE.

Near Field Communication (NFC)

Casio G’zOne Commando® 4G LTE Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Discover how to use your Casio G’zOne Commando® 4G LTE to share media using Android Beam.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered On) - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Software Update: Casio G'zOne Commando 4G LTE
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Casio G'zOne Commando 4G LTE.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Casio G’zOne Commando® 4G LTE Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a Micro SIM card from your Casio G’zOne Commando® 4G LTE.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Alerts - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Verizon Cloud
[Interactive Simulation]
An interactive guide on how to send a text message to a group from your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
Learn how to switch between calls on your Casio G’zOne Commando® 4G LTE Smartphone.
Casio G’zOne Commando® 4G LTE Simulator: Replying to a Text Message
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to attach a video to a text message from your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for sending a text on your Casio G’zOne Commando® 4G LTE.
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Casio G’zOne Commando® 4G LTE Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to capture and view pictures of the screen on your Casio G’zOne Commando® 4G LTE.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Casio G’zOne Commando® 4G LTE Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Sharing a Picture
[Interactive Simulation]
Discover how to set a picture as the background on your Casio G’zOne Commando® 4G LTE.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Wi-Fi On/Off - Casio® G'zOne Commando™ 4G LTE
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Casio G’zOne Commando® 4G LTE Simulator: Connectivity
[Interactive Simulation]
Discover how to use your Casio G’zOne Commando® 4G LTE to share media using Wi-Fi Direct.
Casio G’zOne Commando® 4G LTE Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn off Wi-Fi notifications on your Casio G’zOne Commando® 4G LTE.
Casio G’zOne Commando® 4G LTE Simulator: Turning Off Wi-Fi Notifications
[Interactive Simulation]
Discover how to use your Casio G’zOne Commando® 4G LTE to connect to the Internet with a Wi-Fi network.

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