Samsung Convoy™ - Support Overview

Find device-specific support and online tools for your Samsung Convoy.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Convoy® - Display Easy Set-Up

Here's how to set the Home screen on your Samsung Convoy.

Samsung Convoy® - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy if it doesn't update automatically.

Samsung Convoy® - Phone Setup Wizard

Here's how to quickly set up your Convoy.

Alerts & Reminders

Samsung Convoy® 4 - ERI Alert

If you keep getting a roaming alert on your phone, you can turn off the Enhanced Roaming Indicator (ERI). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Convoy® - Move Music Files from Device

Here's how to transfer music from your Samsung Convoy to your computer/sd card.

Samsung Convoy® - Move Music Files to Device

Here's how to transfer music to your Convoy from a computer.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Backup Assistant

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Samsung Convoy® - Insert Battery

Here's how to insert the battery into your Convoy.

Samsung Convoy® - Remove Battery

Here's how to remove the battery from your Convoy.

Samsung Convoy® - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Samsung Convoy.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Samsung Convoy® - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Convoy on or off.

Samsung Convoy® / Convoy® 2 - Bluetooth® Discovery Mode

To make your Samsung Convoy / Convoy 2 visible to Bluetooth devices, view this info.

Samsung Convoy® / Convoy® 2 - Send Contact via Bluetooth®

Here's how to send a contact from your Convoy / Convoy 2 to another device via Bluetooth.

Caller ID

Samsung Convoy® / Convoy® 2 - Caller ID Image

Here's how to set or change the image for a saved contact on your Convoy / Convoy 2.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Convoy® - Call a Number

Here's how to place a call from your Convoy.

Samsung Convoy® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Convoy, view this info.

Samsung Convoy® / Convoy® 2 - Answer Options

Here's how to change the way your Convoy / Convoy 2 answers calls.

Samsung Convoy® / Convoy® 2 - Delete Call History

To clear the call history on your Convoy or Convoy 2, check out this info.

Samsung Convoy® / Convoy® 2 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Convoy / Convoy 2 and your dialpad entries aren't recognized, view this info.

Samsung Convoy® / Convoy® 2 - Redial Settings

Here's how to manually redial a number from your Convoy / Convoy 2 or set it to automatically retry.

Samsung Convoy® / Convoy® 2 - Reset Call Timers

Here's how to reset the call timers on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Restriction Settings

To allow or restrict access to services on your Convoy/ Convoy 2, view this info.

Samsung Convoy® / Convoy® 2 - Speed Dial

Here's how to add a speed dial to your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - View Call History

Here's how to view the call history of your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your Samsung Convoy / Convoy 2.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Convoy® - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Samsung Convoy.

Samsung Convoy® - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your Convoy to an SD / memory card.

Samsung Convoy® / Convoy® 2 - Take and Send a Picture to Online Album

Here's how to take picture with your Convoy / Convoy 2 and send it to online storage.

Samsung Convoy® / Convoy® 2 - Take and Send a Picture via Messaging

Here's how to take and send a picture on your Convoy / Convoy 2.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Computer/PC Connectivity

Samsung Convoy® - Windows® Device Manager Conflicts

If you can't transfer media between your Convoy and PC, view this info.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Samsung Convoy® - Add a Contact

Here's how to add a contact to your Convoy.

Samsung Convoy® - Delete a Contact

Here's how to remove a contact from your Samsung Convoy.

Samsung Convoy® - Edit a Contact

Here's how to edit a contact on your Samsung Convoy.

Samsung Convoy® / Convoy® 2 - Caller ID Image

Here's how to set or change the image for a saved contact on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Send Contact via Bluetooth®

Here's how to send a contact from your Convoy / Convoy 2 to another device via Bluetooth.

Device ID & Info

Samsung Convoy® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (MEID) for your Convoy.

Samsung Convoy® - View Phone Info

Here's how to view phone info (e.g., software, ESN, etc.) for your Convoy.

Samsung Convoy® - View Phone Number

Here's how to view the phone number for your Samsung Convoy.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Convoy® - Adjust Display Settings

Here's how to adjust the display settings (e.g., clock format, front contrast, etc.) for your Convoy.

Samsung Convoy® - Adjust Font Settings

Here's how to adjust how text appears on your Convoy.

Samsung Convoy® - Phone Setup Wizard

Here's how to quickly set up your Convoy.

Samsung Convoy® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Convoy, view this info.

Samsung Convoy® / Convoy® 2 - Adjust Backlight

Here's how to adjust the display and keypad backlight on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Alert Sounds

Here's how to adjust alert sounds on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Answer Options

Here's how to change the way your Convoy / Convoy 2 answers calls.

Samsung Convoy® / Convoy® 2 - System Select

Here's how to change the network mode selection setting on your Convoy 2.

Samsung Convoy® / Convoy® 2 - View Call Timers

Here's how to view call timers on your Convoy / Convoy 2.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Home Screen

Samsung Convoy® / Convoy® 2 - Banner Settings

Here's how to configure the personalized greeting on the Home screen of your Convoy / Convoy 2.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Samsung Convoy® - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Samsung Convoy, view this.

Samsung Convoy® / Convoy® 2 - Open Web Browser

Here's how to open the default web browser on your Samsung Convoy / Convoy 2.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Samsung Convoy® - Text Message Entry Method

Here's how to choose how the keypad on your Convoy enters text.

Samsung Convoy® / Convoy® 2 - Set shortcut

Here's how to set a keypad shortcut on your Convoy / Convoy 2 to quickly access menu items.

Language

Samsung Convoy® / Convoy® 2 - Language Selection

Here's how to change the language used on your Samsung Convoy / Convoy 2.

Lock, Unlock, Password & Security

Samsung Convoy® - Lock Code

Here's how to enter or change a lock code on your Convoy.

Samsung Convoy® / Convoy® 2 - Set Up Phone Lock

Here's how to set up screen lock options on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Unlock Screen

To unlock the screen on your Samsung Convoy/ Convoy 2, check out this info.

Lost, Stolen or Damaged

Samsung Convoy® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (MEID) for your Convoy.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Samsung Convoy® - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Convoy (SCH-u640).

Samsung Convoy® - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Convoy.

Samsung Convoy® - Memory Save Location

Here's how to change the location where your Convoy saves media files.

Samsung Convoy® - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your Convoy to an SD / memory card.

Samsung Convoy® - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Convoy.

Samsung Convoy® / Convoy® 2 - Check Memory

Here's how to free up space if your Convoy / Convoy 2 runs slow / crashes, apps freeze or you can't save media.

Music

Samsung Convoy® - Move Music Files from Device

Here's how to transfer music from your Samsung Convoy to your computer/sd card.

Samsung Convoy® - Move Music Files to Device

Here's how to transfer music to your Convoy from a computer.

Samsung Convoy® - Play Music Files

Here's how to play music files on your Convoy.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Samsung Convoy® - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy if it doesn't update automatically.

Samsung Convoy® - View Software Version

To view the software version your Samsung Convoy SCH-u640 is running, check out this info.

Samsung Convoy® / Convoy® 2 - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Master Reset

Here's how to restore your Samsung Convoy / Convoy 2 to factory default settings.

Ringtones & Ringback Tones

Samsung Convoy® / Convoy® 2 - Set Ringtones

Here's how to select or change ringtones on your Samsung Convoy / Convoy 2.

Sounds, Volume & Audio

Samsung Convoy® - Sound Easy Set-Up

Here's how to set notification sounds on your Samsung Convoy.

Samsung Convoy® - Use Speakerphone

To utilize the speakerphone functionality on your Convoy, view this info.

Samsung Convoy® / Convoy® 2 - Alert Sounds

Here's how to adjust alert sounds on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Service Alerts

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Set Ringtones

Here's how to select or change ringtones on your Samsung Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Volume Controls

Here's how to adjust volume if your Convoy / Convoy 2 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Convoy® - Auto Receive Messages

If your Convoy is not receiving multimedia (picture / video) messages, view this info.

Samsung Convoy® - Auto Save Messages

Here's how to set your Convoy to automatically save sent messages.

Samsung Convoy® - Delete Message -

Here's how to delete a message from your Convoy.

Samsung Convoy® - Text Message Entry Method

Here's how to choose how the keypad on your Convoy enters text.

Samsung Convoy® / Convoy® 2 - Create and Send a Text Message

Here's how to create and send a text message on your Convoy / Convoy 2.

Samsung Convoy® / Convoy® 2 - Send Existing Picture via Messaging

Here's how to send a saved picture from your Samsung Convoy / Convoy 2 to a messaging recipient.

Samsung Convoy® / Convoy® 2 - Text Message Signature

To add, remove or edit the text message signature on your Convoy / Convoy 2, view this info.

Samsung Convoy® / Convoy® 2 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Convoy/ Convoy 2, view this.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Apps

Purchasing Games and Apps - Mobile Web

Here's how to purchase games and apps via Mobile Web.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Samsung Convoy® / Convoy® 2 - Manage TTY Settings

To change the TTY settings on your Convoy / Convoy 2, check out this info.

Wallpapers/Theme

Samsung Convoy® / Convoy® 2 - Set Wallpaper

Here's how to set the Home screen image on your Samsung Convoy / Convoy 2.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55