Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Apple® iPhone® XR
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activate New Device - Existing Verizon Customer
[Device-Specific Instructions]
Here's how to activate your new device.
Initial Setup - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
Here's how to install the HTC Software Upgrade Assistant on your computer/PC or Mac.
Insert SIM Card - HTC Desire® 612
[Device-Specific Instructions]
Set Up Device - HTC Desire® 612
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app to your Android Smartphone.
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
HTC Desire® 612 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your smartphone.
HTC Desire® Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your smartphone.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - HTC Desire® 612
[Device-Specific Instructions]
Soft Reset - HTC Desire® 612
[Device-Specific Instructions]
A soft reset can help if your device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
View Battery Status - HTC Desire® 612
[Device-Specific Instructions]
Extend Battery Life - HTC Desire® 612
[Device-Specific Instructions]
Power Saver Settings - HTC Desire® 612
[Device-Specific Instructions]
Soft Reset (Frozen / Unresponsive Screen) - HTC Desire® 612
[Device-Specific Instructions]
View this info if your Desire 612 is unresponsive, frozen or won't power on or off.
Turn Power Saver On / Off - HTC Desire® 612
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Delete Paired Bluetooth® Connection - Android®
[Device-Specific Instructions]
Here's how to delete a Bluetooth connection from your Android device.
Bluetooth® and Wi-Fi Setup on Your HTC Smartphone
[Video]
Learn how to pair your HTC smartphone from Verizon with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:00
HTC Desire® 612 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your HTC Desire with another Bluetooth device.
HTC Desire® 612 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another device, like your phone or a printer, using Bluetooth on your smartphone.
Turn Bluetooth® On / Off - HTC Desire® 612
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to add a free temporary block to stop unwanted calls and messages.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
How to Make Calls on Your HTC Smartphone
[Video]
See how to make calls on your HTC Smartphone from Verizon in this video.
Length: 1:37
Redial - HTC Desire® 612
[Device-Specific Instructions]
Remove a Speed Dial - HTC Desire® 612
[Device-Specific Instructions]
Add a Speed Dial - HTC Desire® 612
[Device-Specific Instructions]
Airplane Mode - HTC Desire® 612
[Device-Specific Instructions]
Call History - HTC Desire® 612
[Device-Specific Instructions]
Call a Number - HTC Desire® 612
[Device-Specific Instructions]
DTMF - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your HTC Desire.
HTC Desire® 612 Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call on your HTC Desire.
HTC Desire® 612 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your HTC Desire.
HTC Desire® 612 Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your HTC Desire.
HTC Desire® 612 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your HTC Desire.
HTC Desire® 612 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide return to a call from browsing the web or doing other things while on a call with your HTC Desire.
HTC Desire® 612 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC Desire to silent.
HTC Desire® 612 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your HTC Desire.
HTC Desire® 612 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your HTC Desire.
HTC Desire® 612 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC Desire to Airplane mode.
HTC Desire® 612 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your HTC Desire.
Place a Conference Call - HTC Desire® 612
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help.
Google™ Photos
[Device-Specific Instructions]
How to User Photo Editor on Your HTC Smartphone
[Video]
Take your camera skills to the next level with Photo Editor on your HTC smartphone from Verizon.
Length: 1:51
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - HTC Desire® 612
[Device-Specific Instructions]
Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Desire 612.
HTC Desire® 612 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your smartphone.
HTC Desire® 612 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture a picture of your phone's screen and view it on your smartphone.
HTC Desire® 612 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your smartphone.
HTC Desire® 612 Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your smartphone.
HTC Desire® 612 Simulator: Changing the Filter Effect
[Interactive Simulation]
An interactive guide on how to change the filter effects for taking pictures on your HTC Desire.
HTC Desire® 612 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your smartphone.
HTC Desire® 612 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the Home screen background on your smartphone.
HTC Desire® 612 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos on your smartphone by email, social networks and more.
HTC Desire® 612 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another device, on social networks and more using your smartphone.
HTC Desire® 612 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your smartphone.
HTC Desire® 612 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your HTC Desire.
HTC Desire® 612 Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to change the camera's flash mode on your HTC Desire.
HTC Desire® 612 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking photos on your smartphone.
HTC Desire® 612 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your HTC Desire.
Play / Copy Media (DLNA) - HTC Desire® 612
[Device-Specific Instructions]
Record and Share a Video - HTC Desire® 612
[Device-Specific Instructions]
Share Video from Gallery - HTC Desire® 612
[Device-Specific Instructions]
Take and Share a Picture - HTC Desire® 612
[Device-Specific Instructions]
View Pictures / Videos - HTC Desire® 612
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Back Up Contacts - Verizon Cloud - Android® Smartphone
[Device-Specific Instructions]
Here's how to back up your contacts with Verizon Cloud on your Android device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Link / Unlink Contacts - HTC Desire® 612
[Device-Specific Instructions]
Add a Contact - HTC Desire® 612
[Device-Specific Instructions]
Caller ID Image - HTC Desire® 612
[Device-Specific Instructions]
Contact Display Options - HTC Desire® 612
[Device-Specific Instructions]
Delete a Contact - HTC Desire® 612
[Device-Specific Instructions]
Edit a Contact - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your smartphone.
HTC Desire® 612 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your smartphone.
HTC Desire® 612 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your smartphone.
HTC Desire® 612 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your HTC Desire.
HTC Desire® 612 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group of contacts on your smartphone.
HTC Desire® 612 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your smartphone.
View Contact Sync Source - HTC Desire® 612
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Set up Verizon Prepaid Service - Android®
[Device-Specific Instructions]
Here's how to activate prepaid service on an Android device.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - HTC Desire® 612
[Device-Specific Instructions]
Manage Data Usage - HTC Desire® 612
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Turn Data On / Off - HTC Desire® 612
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - HTC Desire® 612
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - HTC Desire® 612
[Device-Specific Instructions]
View Phone Info - HTC Desire® 612
[Device-Specific Instructions]
View Device ID - HTC Desire® 612
[Device-Specific Instructions]
View Phone Number - HTC Desire® 612
[Device-Specific Instructions]
View Signal Strength - HTC Desire® 612
[Device-Specific Instructions]
Here's how to view signal strength on the HTC Desire 612.
View Software Version - HTC Desire® 612
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Configure Company Name ID
[Device-Specific Instructions]
Set Up Printing - HTC Desire® 612
[Device-Specific Instructions]
USB Debugging Mode - HTC Desire® 612
[Device-Specific Instructions]
Network Mode Settings - HTC Desire® 612
[Device-Specific Instructions]
Account Sync Settings - HTC Desire® 612
[Device-Specific Instructions]
Adjust Display Settings - HTC Desire® 612
[Device-Specific Instructions]
Adjust Font Settings - HTC Desire® 612
[Device-Specific Instructions]
Airplane Mode - HTC Desire® 612
[Device-Specific Instructions]
DLNA Settings - HTC Desire® 612
[Device-Specific Instructions]
DTMF - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your smartphone for actions such as changing alert sounds or turning off GPS services.
HTC Desire® 612 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your smartphone by adjusting the screen timeout.
Tap & Pay - HTC Desire® 612
[Device-Specific Instructions]
Touch Screen Settings - HTC Desire® 612
[Device-Specific Instructions]
Vibrate Mode - HTC Desire® 612
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
Here's how to delete Gmail messages from your Android smartphone / tablet.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Email Setup on Your HTC Smartphone
[Video]
This video shows how to set up email quickly on your HTC One® M9 from Verizon.
Length: 1:13
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Compose and Send Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to compose and send a Gmail message.
Reply to a Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to reply to a Gmail message.
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Here's how to add, edit or remove a signature for your Gmail messages.
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Account Sync Settings - HTC Desire® 612
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your smartphone.
HTC Desire® 612 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your smartphone.
HTC Desire® 612 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your smartphone.
HTC Desire® 612 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your smartphone.
HTC Desire® 612 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your smartphone.
HTC Desire® 612 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account so you can access your work email on your smartphone.
HTC Desire® 612 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access different email accounts on your smartphone.
Perform a Gmail™ Sync - HTC Desire® 612
[Device-Specific Instructions]
If your Google email, contacts, calendar, etc. aren't syncing, view this info.
Remove Gmail™ Account - HTC Desire® 612
[Device-Specific Instructions]
Reply to an Email Message - HTC Desire® 612
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - HTC Desire® 612
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to locate your Android device remotely.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Add an Existing Google™ Account - HTC Desire® 612
[Device-Specific Instructions]
Here's how to add an existing Google account to your HTC Desire 612.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - HTC Desire® 612
[Device-Specific Instructions]
Access Notification Panel - HTC Desire® 612
[Device-Specific Instructions]
Add Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on your smartphone to help organize your apps.
HTC Desire® 612 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your smartphone.
HTC Desire® 612 Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your smartphone.
HTC Desire® 612 Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your smartphone.
HTC Desire® 612 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your smartphone.
HTC Desire® 612 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your smartphone.
HTC Desire® 612 Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
Discover how to change the size of widgets on your smartphone.
Remove Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]
Rename Home Screen Folder - HTC Desire® 612
[Device-Specific Instructions]
Touch Screen Settings - HTC Desire® 612
[Device-Specific Instructions]
View Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]
View Signal Strength - HTC Desire® 612
[Device-Specific Instructions]
Here's how to view signal strength on the HTC Desire 612.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
HTC Desire® 612 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up Mobile Hotspot on your HTC Desire to share your network connection with other devices.
Mobile Hotspot Settings - HTC Desire® 612
[Device-Specific Instructions]
Tethered Modem Connection - HTC Desire® 612
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Allow / Block Browser Cookies - Chrome™ Browser - Android® 
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Turn JavaScript On / Off - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you can't view web pages on your device, checking your JavaScript settings often helps.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Capture a Screenshot - HTC Desire® 612
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
HTC Desire® 612 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your smartphone so it's easy to find later.
HTC Desire® 612 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your smartphone.
HTC Desire® 612 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your smartphone.
HTC Desire® 612 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your smartphone.
HTC Desire® 612 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your smartphone.
Remove Wi-Fi Connection - HTC Desire® 612
[Device-Specific Instructions]
Turn Data On / Off - HTC Desire® 612
[Device-Specific Instructions]
Web Browser - HTC Desire® 612
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
HTC Desire® 612 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your smartphone.
Language Selection - HTC Desire® 612
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unblock SIM PIN - HTC Desire® 612
[Device-Specific Instructions]
Unlock Screen - HTC Desire® 612
[Device-Specific Instructions]
To unlock the screen on your HTC Desire 612, check out this info.
Turn SIM PIN On / Off - HTC Desire® 612
[Device-Specific Instructions]
Set Up Screen Lock - HTC Desire® 612
[Device-Specific Instructions]
Change Device Password - HTC Desire® 612
[Device-Specific Instructions]
To change the method used to lock or unlock your Desire 612, view this info.
HTC Desire® 612 Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Learn how to use the screen lock on your smartphone.
HTC Desire® 612 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your smartphone to help protect your private information.
Set Up Face Recognition - HTC Desire® 612
[Device-Specific Instructions]
Turn Off Screen Lock - HTC Desire® 612
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Insert SD Card - HTC Desire® 612
[Device-Specific Instructions]
Check Memory - HTC Desire® 612
[Device-Specific Instructions]
Format SD Card - HTC Desire® 612
[Device-Specific Instructions]
Remove SD Card - HTC Desire® 612
[Device-Specific Instructions]

Music

How to Use HTC Connect on Your HTC Smartphone
[Video]
With HTC Connect, easily stream movies and music to your home entertainment system from your HTC smartphone from Verizon.
Length: 1:18
Rename a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to rename a music playlist via the Google Play Music app.
Create Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to create a music playlist via the Google Play Music app.
Play Music Files - Google Play™ Music - Android™
[Device-Specific Instructions]
Here's how to play music files via the Google Play Music app.
Add a Song to a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to add a song to a music playlist via the Google Play Music app.
Delete a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to delete a music playlist via the Google Play Music app.
Remove a Song from a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to remove a song from a music playlist via the Google Play Music app.
Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Here's how to add Apple Music from your My Verizon app.

Navigating & Multitasking

How to Navigate Your HTC Smartphone
[Video]
Explore how to customize and navigate your your HTC smartphone in this video.
Length: 3:31
HTC Desire® 612 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear notifications, like missed calls or recently received text messages, in the Notification Panel on your smartphone.
HTC Desire® 612 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close open apps on your smartphone.
View Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]

Near Field Communication (NFC)

Turn NFC On / Off - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
An interactive guide on how to use NFC and Anroid Beam to share content using your HTC Desire.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Software Update - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
Here's how to upgrade software on your HTC device if the software update failed.
Repair Assistant - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
Here's how to repair the software on your HTC device if the software update failed.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - HTC Desire® 612
[Device-Specific Instructions]
If your Desire 612 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Factory Data Reset (Powered On) - HTC Desire® 612
[Device-Specific Instructions]
If your Desire 612 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
View Software Version - HTC Desire® 612
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - HTC Desire® 612
[Device-Specific Instructions]
Insert SIM Card - HTC Desire® 612
[Device-Specific Instructions]
View SIM Card Number - HTC Desire® 612
[Device-Specific Instructions]
Turn SIM PIN On / Off - HTC Desire® 612
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
HTC Desire® 612 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your smartphone.
HTC Desire® 612 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your smartphone to add more memory for things like photos, videos, music and documents.
HTC Desire® 612 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your smartphone.
HTC Desire® 612 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your smartphone to easily transfer content saved on your microSD card to another device.
Modify SIM PIN - HTC Desire® 612
[Device-Specific Instructions]
Remove SIM Card - HTC Desire® 612
[Device-Specific Instructions]

Social Networking

HTC Desire® 612 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access or set up your Facebook account on your smartphone.
HTC Desire® 612 Simulator: Adding a Twitter® Account
[Interactive Simulation]
Discover how to access your Twitter account on your smartphone.
HTC Desire® 612 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your smartphone.
HTC Desire® 612 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status using your smartphone.
HTC Desire® 612 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet using your smartphone.
Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - HTC Desire® 612
[Device-Specific Instructions]
Speakerphone - HTC Desire® 612
[Device-Specific Instructions]
Vibrate Mode - HTC Desire® 612
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Set Default Messaging App - HTC Desire® 612
[Device-Specific Instructions]
Auto Receive Messages - HTC Desire® 612
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC Desire® 612
[Device-Specific Instructions]
Delete Messages - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message.
HTC Desire® 612 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your smartphone.
HTC Desire® 612 Simulator: Replying to a Text Message
[Interactive Simulation]
Discover how to reply to a text message from your smartphone.
HTC Desire® 612 Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message from your smartphone.
HTC Desire® 612 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your HTC Desire.
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - HTC Desire® 612
[Device-Specific Instructions]
View Text Messages - HTC Desire® 612
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - HTC Desire® 612
[Device-Specific Instructions]
Access Menus with Long Press - Android®
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adding a Lock Screen Widget
[Interactive Simulation]
An interactive guide on how to add a widget on the Lock screen of your HTC Desire.
HTC Desire® 612 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more videos and tutorials on your smartphone to learn more about using it.

TV

How to Use HTC Connect on Your HTC Smartphone
[Video]
With HTC Connect, easily stream movies and music to your home entertainment system from your HTC smartphone from Verizon.
Length: 1:18
Play / Copy Media (DLNA) - HTC Desire® 612
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
TTY Settings - HTC Desire® 612
[Device-Specific Instructions]

Wallpapers/Theme

HTC Desire® 612 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your smartphone.
Set Wallpaper - HTC Desire® 612
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Bluetooth® and Wi-Fi Setup on Your HTC Smartphone
[Video]
Learn how to pair your HTC smartphone from Verizon with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:00
View MAC Address - HTC Desire® 612
[Device-Specific Instructions]
Network Mode Settings - HTC Desire® 612
[Device-Specific Instructions]
Access Wi-Fi Direct - HTC Desire® 612
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC Desire® 612
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - HTC Desire® 612
[Device-Specific Instructions]
To allow your HTC Desire 612 to auto switch between Wi-Fi and mobile data, view this.
HTC Desire® 612 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your smartphone to connect to a Wi-Fi network so you can access the Internet without using data.
Remove Wi-Fi Connection - HTC Desire® 612
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - HTC Desire® 612
[Device-Specific Instructions]

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