Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to use My Verizon to activate a new phone or bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple iPhone or Android smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Initial Setup - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
This shows how to install HTC Software Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Insert SIM Card - HTC Desire® 612
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app to your Android Smartphone.
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing or receiving calls.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
HTC Desire® 612 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your smartphone.
HTC Desire® Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your smartphone.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - HTC Desire® 612
[Device-Specific Instructions]
Soft Reset - HTC Desire® 612
[Device-Specific Instructions]
A soft reset can help if your device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
View Battery Status - HTC Desire® 612
[Device-Specific Instructions]
Extend Battery Life - HTC Desire® 612
[Device-Specific Instructions]
Power Saver Settings - HTC Desire® 612
[Device-Specific Instructions]
Soft Reset (Frozen / Unresponsive Screen) - HTC Desire® 612
[Device-Specific Instructions]
View this info if your Desire 612 is unresponsive, frozen or won't power on or off.
Turn Power Saver On / Off - HTC Desire® 612
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® and Wi-Fi Setup on Your HTC Smartphone
[Video]
Learn how to pair your HTC smartphone from Verizon with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:00
HTC Desire® 612 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your HTC Desire with another Bluetooth device.
HTC Desire® 612 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another device, like your phone or a printer, using Bluetooth on your smartphone.
Turn Bluetooth® On / Off - HTC Desire® 612
[Device-Specific Instructions]

Calendar

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
How to Make Calls on Your HTC Smartphone
[Video]
See how to make calls on your HTC Smartphone from Verizon in this video.
Length: 1:37
Redial - HTC Desire® 612
[Device-Specific Instructions]
Remove a Speed Dial - HTC Desire® 612
[Device-Specific Instructions]
Add a Speed Dial - HTC Desire® 612
[Device-Specific Instructions]
Airplane Mode - HTC Desire® 612
[Device-Specific Instructions]
Call History - HTC Desire® 612
[Device-Specific Instructions]
Call a Number - HTC Desire® 612
[Device-Specific Instructions]
DTMF - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your HTC Desire.
HTC Desire® 612 Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call on your HTC Desire.
HTC Desire® 612 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your HTC Desire.
HTC Desire® 612 Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your HTC Desire.
HTC Desire® 612 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your HTC Desire.
HTC Desire® 612 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide return to a call from browsing the web or doing other things while on a call with your HTC Desire.
HTC Desire® 612 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC Desire to silent.
HTC Desire® 612 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your HTC Desire.
HTC Desire® 612 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your HTC Desire.
HTC Desire® 612 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC Desire to Airplane mode.
HTC Desire® 612 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your HTC Desire.
Place a Conference Call - HTC Desire® 612
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
How to User Photo Editor on Your HTC Smartphone
[Video]
Take your camera skills to the next level with Photo Editor on your HTC smartphone from Verizon.
Length: 1:51
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your smartphone.
HTC Desire® 612 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture a picture of your phone's screen and view it on your smartphone.
HTC Desire® 612 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your smartphone.
HTC Desire® 612 Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your smartphone.
HTC Desire® 612 Simulator: Changing the Filter Effect
[Interactive Simulation]
An interactive guide on how to change the filter effects for taking pictures on your HTC Desire.
HTC Desire® 612 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your smartphone.
HTC Desire® 612 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the Home screen background on your smartphone.
HTC Desire® 612 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos on your smartphone by email, social networks and more.
HTC Desire® 612 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another device, on social networks and more using your smartphone.
HTC Desire® 612 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your smartphone.
HTC Desire® 612 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your HTC Desire.
HTC Desire® 612 Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to change the camera's flash mode on your HTC Desire.
HTC Desire® 612 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking photos on your smartphone.
HTC Desire® 612 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your HTC Desire.
Play / Copy Media (DLNA) - HTC Desire® 612
[Device-Specific Instructions]
Record and Share a Video - HTC Desire® 612
[Device-Specific Instructions]
Share Video from Gallery - HTC Desire® 612
[Device-Specific Instructions]
Take and Share a Picture - HTC Desire® 612
[Device-Specific Instructions]
View Pictures / Videos - HTC Desire® 612
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Link / Unlink Contacts - HTC Desire® 612
[Device-Specific Instructions]
Add a Contact - HTC Desire® 612
[Device-Specific Instructions]
Caller ID Image - HTC Desire® 612
[Device-Specific Instructions]
Contact Display Options - HTC Desire® 612
[Device-Specific Instructions]
Delete a Contact - HTC Desire® 612
[Device-Specific Instructions]
Edit a Contact - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your smartphone.
HTC Desire® 612 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your smartphone.
HTC Desire® 612 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your smartphone.
HTC Desire® 612 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your HTC Desire.
HTC Desire® 612 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group of contacts on your smartphone.
HTC Desire® 612 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your smartphone.
View Contact Sync Source - HTC Desire® 612
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - HTC Desire® 612
[Device-Specific Instructions]
Manage Data Usage - HTC Desire® 612
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Turn Data On / Off - HTC Desire® 612
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - HTC Desire® 612
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - HTC Desire® 612
[Device-Specific Instructions]
View Phone Info - HTC Desire® 612
[Device-Specific Instructions]
View Device ID - HTC Desire® 612
[Device-Specific Instructions]
View Phone Number - HTC Desire® 612
[Device-Specific Instructions]
View Signal Strength - HTC Desire® 612
[Device-Specific Instructions]
Here's how to view signal strength on the HTC Desire 612.
View Software Version - HTC Desire® 612
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Set Up Printing - HTC Desire® 612
[Device-Specific Instructions]
USB Debugging Mode - HTC Desire® 612
[Device-Specific Instructions]
Network Mode Settings - HTC Desire® 612
[Device-Specific Instructions]
Account Sync Settings - HTC Desire® 612
[Device-Specific Instructions]
Adjust Display Settings - HTC Desire® 612
[Device-Specific Instructions]
Adjust Font Settings - HTC Desire® 612
[Device-Specific Instructions]
Airplane Mode - HTC Desire® 612
[Device-Specific Instructions]
DLNA Settings - HTC Desire® 612
[Device-Specific Instructions]
DTMF - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your smartphone for actions such as changing alert sounds or turning off GPS services.
HTC Desire® 612 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your smartphone by adjusting the screen timeout.
Tap & Pay - HTC Desire® 612
[Device-Specific Instructions]
Touch Screen Settings - HTC Desire® 612
[Device-Specific Instructions]
Vibrate Mode - HTC Desire® 612
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Change Password - Good Mobile Messaging - Android®
[Device-Specific Instructions]
Here's how to change your Good Mobile Messaging password on Android devices.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your HTC Smartphone
[Video]
This video shows how to set up email quickly on your HTC One® M9 from Verizon.
Length: 1:13
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Account Sync Settings - HTC Desire® 612
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - HTC Desire® 612
[Device-Specific Instructions]
Gmail™ Sync - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your smartphone.
HTC Desire® 612 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your smartphone.
HTC Desire® 612 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your smartphone.
HTC Desire® 612 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your smartphone.
HTC Desire® 612 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your smartphone.
HTC Desire® 612 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account so you can access your work email on your smartphone.
HTC Desire® 612 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access different email accounts on your smartphone.
Remove Gmail™ Account - HTC Desire® 612
[Device-Specific Instructions]
Reply to an Email Message - HTC Desire® 612
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - HTC Desire® 612
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Add an Existing Google™ Account - HTC Desire® 612
[Device-Specific Instructions]
Here's how to add an existing Google account to your HTC Desire 612.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - HTC Desire® 612
[Device-Specific Instructions]
Access Notification Panel - HTC Desire® 612
[Device-Specific Instructions]
Add Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on your smartphone to help organize your apps.
HTC Desire® 612 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your smartphone.
HTC Desire® 612 Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your smartphone.
HTC Desire® 612 Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your smartphone.
HTC Desire® 612 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your smartphone.
HTC Desire® 612 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your smartphone.
HTC Desire® 612 Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
Discover how to change the size of widgets on your smartphone.
Remove Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]
Rename Home Screen Folder - HTC Desire® 612
[Device-Specific Instructions]
Touch Screen Settings - HTC Desire® 612
[Device-Specific Instructions]
View Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]
View Signal Strength - HTC Desire® 612
[Device-Specific Instructions]
Here's how to view signal strength on the HTC Desire 612.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
HTC Desire® 612 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up Mobile Hotspot on your HTC Desire to share your network connection with other devices.
Mobile Hotspot Settings - HTC Desire® 612
[Device-Specific Instructions]
Tethered Modem Connection - HTC Desire® 612
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Capture a Screenshot - HTC Desire® 612
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
HTC Desire® 612 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your smartphone so it's easy to find later.
HTC Desire® 612 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your smartphone.
HTC Desire® 612 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your smartphone.
HTC Desire® 612 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your smartphone.
HTC Desire® 612 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your smartphone.
Remove Wi-Fi Connection - HTC Desire® 612
[Device-Specific Instructions]
Turn Data On / Off - HTC Desire® 612
[Device-Specific Instructions]
Web Browser - HTC Desire® 612
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
HTC Desire® 612 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your smartphone.
Language Selection - HTC Desire® 612
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unblock SIM PIN - HTC Desire® 612
[Device-Specific Instructions]
Unlock Screen - HTC Desire® 612
[Device-Specific Instructions]
To unlock the screen on your HTC Desire 612, check out this info.
Turn SIM PIN On / Off - HTC Desire® 612
[Device-Specific Instructions]
Set Up Screen Lock - HTC Desire® 612
[Device-Specific Instructions]
Change Device Password - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Learn how to use the screen lock on your smartphone.
HTC Desire® 612 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your smartphone to help protect your private information.
Set Up Face Recognition - HTC Desire® 612
[Device-Specific Instructions]
Turn Off Screen Lock - HTC Desire® 612
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Insert SD Card - HTC Desire® 612
[Device-Specific Instructions]
Check Memory - HTC Desire® 612
[Device-Specific Instructions]
Format SD Card - HTC Desire® 612
[Device-Specific Instructions]
Remove SD Card - HTC Desire® 612
[Device-Specific Instructions]

Music

How to Use HTC Connect on Your HTC Smartphone
[Video]
With HTC Connect, easily stream movies and music to your home entertainment system from your HTC smartphone from Verizon.
Length: 1:18

Navigating & Multitasking

How to Navigate Your HTC Smartphone
[Video]
Explore how to customize and navigate your your HTC smartphone in this video.
Length: 3:31
HTC Desire® 612 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear notifications, like missed calls or recently received text messages, in the Notification Panel on your smartphone.
HTC Desire® 612 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close open apps on your smartphone.
View Home Screen Panels - HTC Desire® 612
[Device-Specific Instructions]

Near Field Communication (NFC)

Turn NFC On / Off - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
An interactive guide on how to use NFC and Anroid Beam to share content using your HTC Desire.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your HTC device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - HTC Desire® 612
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - HTC Desire® 612
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - HTC Desire® 612
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - HTC Desire® 612
[Device-Specific Instructions]
Insert SIM Card - HTC Desire® 612
[Device-Specific Instructions]
View SIM Card Number - HTC Desire® 612
[Device-Specific Instructions]
Turn SIM PIN On / Off - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your smartphone.
HTC Desire® 612 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your smartphone to add more memory for things like photos, videos, music and documents.
HTC Desire® 612 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your smartphone.
HTC Desire® 612 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your smartphone to easily transfer content saved on your microSD card to another device.
Modify SIM PIN - HTC Desire® 612
[Device-Specific Instructions]
Remove SIM Card - HTC Desire® 612
[Device-Specific Instructions]

Social Networking

HTC Desire® 612 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access or set up your Facebook account on your smartphone.
HTC Desire® 612 Simulator: Adding a Twitter® Account
[Interactive Simulation]
Discover how to access your Twitter account on your smartphone.
HTC Desire® 612 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your smartphone.
HTC Desire® 612 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status using your smartphone.
HTC Desire® 612 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet using your smartphone.
Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - HTC Desire® 612
[Device-Specific Instructions]
Speakerphone - HTC Desire® 612
[Device-Specific Instructions]
Vibrate Mode - HTC Desire® 612
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Set Default Messaging App - HTC Desire® 612
[Device-Specific Instructions]
Auto Receive Messages - HTC Desire® 612
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC Desire® 612
[Device-Specific Instructions]
Delete Messages - HTC Desire® 612
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message.
HTC Desire® 612 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your smartphone.
HTC Desire® 612 Simulator: Replying to a Text Message
[Interactive Simulation]
Discover how to reply to a text message from your smartphone.
HTC Desire® 612 Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message from your smartphone.
HTC Desire® 612 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your HTC Desire.
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - HTC Desire® 612
[Device-Specific Instructions]
View Text Messages - HTC Desire® 612
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - HTC Desire® 612
[Device-Specific Instructions]
Access Menus with Long Press - Android®
[Device-Specific Instructions]
HTC Desire® 612 Simulator: Adding a Lock Screen Widget
[Interactive Simulation]
An interactive guide on how to add a widget on the Lock screen of your HTC Desire.
HTC Desire® 612 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more videos and tutorials on your smartphone to learn more about using it.

TV

How to Use HTC Connect on Your HTC Smartphone
[Video]
With HTC Connect, easily stream movies and music to your home entertainment system from your HTC smartphone from Verizon.
Length: 1:18
Play / Copy Media (DLNA) - HTC Desire® 612
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
TTY Settings - HTC Desire® 612
[Device-Specific Instructions]

Wallpapers/Theme

HTC Desire® 612 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your smartphone.
Set Wallpaper - HTC Desire® 612
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Bluetooth® and Wi-Fi Setup on Your HTC Smartphone
[Video]
Learn how to pair your HTC smartphone from Verizon with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:00
View MAC Address - HTC Desire® 612
[Device-Specific Instructions]
Network Mode Settings - HTC Desire® 612
[Device-Specific Instructions]
Access Wi-Fi Direct - HTC Desire® 612
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC Desire® 612
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - HTC Desire® 612
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
HTC Desire® 612 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your smartphone to connect to a Wi-Fi network so you can access the Internet without using data.
Remove Wi-Fi Connection - HTC Desire® 612
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - HTC Desire® 612
[Device-Specific Instructions]

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