DROID RAZR by MOTOROLA - Support Overview

Find device-specific support and online tools for your Droid Razr by Motorola.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to quickly set up your DROID RAZR / RAZR MAXX.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Adjust Account Sync Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view sync settings on your DROID RAZR / RAZR MAXX if you're not receiving email and app notifications.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files Internal Storage to SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to move files from internal storage on your DROID RAZR / RAZR MAXX by MOTOROLA to an SD / memory card.

Move Music Files from Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer music files from your DROID RAZR / RAZR MAXX to a computer.

Move Music Files to Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer music files from a computer to your ROID RAZR / RAZR MAXX.

Move Pictures / Videos from Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer picture or video files from your DROID RAZR / RAZR MAXX to a computer.

Move Pictures / Videos to Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer picture or video files from a computer to your DROID RAZR / RAZR MAXX by MOTOROLA.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Backup Assistant

Back Up Contacts - Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to sync contacts on your DROID RAZR / RAZR MAXX using Backup Assistant Plus.

Restore Contacts - Backup Assistant℠ - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to restore contacts using Backup Assistant on your DROID RAZR / RAZR MAXX.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

Display Icons - Motorola DROID RAZR / RAZR MAXX

Here are some common display icons you will find on your RAZR / RAZR MAXX.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to improve the battery life of your DROID RAZR / RAZR MAXX.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Soft Reset - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reset your DROID RAZR / RAZR MAXX if it's unresponsive, frozen or won't power on or off.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

View Battery Info - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on the battery specs (e.g., use time, standby time, etc.) for your DROID RAZR / RAZR MAXX.

View Battery Status - DROID RAZR M by MOTOROLA / Luge™ by Motorola

Here's how to view charging status, remaining battery and what uses the most battery on your DROID RAZR M by MOTOROLA / Luge.

View Battery Status - Motorola DROID RAZR / RAZR MAXX (XT912)

Here's how to view charging status, remaining battery and what uses the most battery on your Motorola DROID RAZR / RAZR MAXX (XT912).

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to send a contact on your DROID RAZR / RAZR MAXX by MOTOROLA via Bluetooth.

Turn Bluetooth On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Bluetooth for your DROID RAZR / RAZR MAXX on or off and make it visible to other devices for pairing.

Calendar

Add a Calendar Event - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add, delete or edit info in the calendar on your DROID RAZR / RAZR MAXX.

Caller ID

Caller ID Image - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set or change the image for a saved contact on your RAZR / RAZR MAXX.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Add a Speed Dial - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a speed dial to your DROID RAZR / RAZR MAXX.

Block / Unblock Numbers - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to send unwanted calls directly to voicemail for your RAZR / RAZR MAXX.

Call History - DROID RAZR / RAZR MAXX by MOTOROLA

To view or clear the call history on your DROID RAZR / RAZR MAXX, check out this info.

Call a Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to place a call from your DROID RAZR / RAZR MAXX.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - DROID RAZR / RAZR MAXX by MOTOROLA

If you're calling into an automated system (e.g., Voicemail) from your DROID RAZR / RAZR MAXX and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to place a conference call from your DROID RAZR / RAZR MAXX.

Redial - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to manually redial a number from your DROID RAZR / RAZR MAXX or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

To turn Verizon network services on/off or if they aren't functioning on your DROID RAZR / RAZR MAXX, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer picture or video files from your DROID RAZR / RAZR MAXX to a computer.

Move Pictures / Videos to Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer picture or video files from a computer to your DROID RAZR / RAZR MAXX by MOTOROLA.

Record and Share a Video - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to record and send a video using your DROID RAZR / RAZR MAXX.

Share Picture from Gallery - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share a saved picture from your DROID RAZR / RAZR MAXX.

Share Video from Gallery - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share a saved video from your DROID RAZR / RAZR MAXX.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to take and share a picture from your DROID RAZR / RAZR MAXX.

Turn HDMI On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn HDMI on or off on your RAZR / RAZR MAXX.

View Device Screen on TV - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share your screen with another display (TV, etc.) using your DROID RAZR / RAZR MAXX.

View Pictures / Videos (via an external HDMI device) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to use an external display (HDTV, Projector) to view pictures / videos stored on your RAZR / RAZR MAXX.

View Pictures / Videos - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view pictures and/or videos on your DROID RAZR / RAZR MAXX.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Turn HDMI On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn HDMI on or off on your RAZR / RAZR MAXX.

USB Debugging Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to facilitate a connection between your DROID RAZR / RAZR MAXX and a computer with the Android SDK.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Add a Contact - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a contact to your DROID RAZR / RAZR MAXX.

Back Up Contacts - Backup Assistant℠ Plus - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to sync contacts on your DROID RAZR / RAZR MAXX using Backup Assistant Plus.

Caller ID Image - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set or change the image for a saved contact on your RAZR / RAZR MAXX.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure how your contacts display on your DROID RAZR / RAZR MAXX.

Delete a Contact - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove a contact from your DROID RAZR / RAZR MAXX by MOTOROLA.

Edit a Contact - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to edit a contact on your DROID RAZR / RAZR MAXX.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to export contacts to an SD / memory card in your DROID RAZR / RAZR MAXX.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to import contacts from an SD / memory card to your DROID RAZR / RAZR MAXX.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Merge Contacts - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to link contacts on your DROID RAZR / RAZR MAXX.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Restore Contacts - Backup Assistant℠ - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to restore contacts using Backup Assistant on your DROID RAZR / RAZR MAXX.

Send Contact via Bluetooth® - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to send a contact on your DROID RAZR / RAZR MAXX by MOTOROLA via Bluetooth.

Separate Contacts - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to separate contacts on your DROID RAZR / RAZR MAXX.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check settings if you can't connect to the internet or send/receive messages on your DROID RAZR / RAZR MAXX.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To modify data usage options for the personal email account on your DROID RAZR / RAZR MAXX, view this.

Manage Data Usage - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the data usage cycle and set data warnings and / or limits on your DROID RAZR / RAZR MAXX.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn mobile data for your DROID RAZR / RAZR MAXX on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - DROID RAZR M by MOTOROLA / Luge™ by Motorola

Here's how to view / restrict the amount of data an app on your RAZR M / Luge uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - DROID RAZR / RAZR MAXX by MOTOROLA

If your DROID RAZR / RAZR MAXX shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - DROID RAZR / RAZR MAXX by MOTOROLA

This shows only how to view the ESN / device ID on your device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the Wi-Fi MAC address for your DROID RAZR / RAZR MAXX.

View Phone Info - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view phone info (e.g., battery level, phone number, IMEI, etc.) for your DROID RAZR / RAZR MAXX.

View Phone Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the phone number for your DROID RAZR / RAZR MAXX by MOTOROLA.

View Signal Strength - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view signal strength on the DROID RAZR / RAZR MAXX.

Device Settings

Adjust Backlight - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to adjust the backlight on your DROID RAZR / RAZR MAXX.

Adjust Display Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to adjust display options including sleep and roaming banner on your RAZR/RAZR MAXX..

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage Alerts / Notifications - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change notification sounds for incoming calls or messages on your DROID RAZR / RAZR MAXX.

Manage DTMF Tones - DROID RAZR / RAZR MAXX by MOTOROLA

If you're calling into an automated system (e.g., Voicemail) from your DROID RAZR / RAZR MAXX and your dialpad entries aren't recognized, view this info.

Turn Airplane Mode On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

To turn Verizon network services on/off or if they aren't functioning on your DROID RAZR / RAZR MAXX, view this info.

Turn Screen Rotation On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

If the display on your DROID RAZR / RAZR MAXX doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Add a Personal Email Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a personal email account to your DROID RAZR / RAZR MAXX.

Add an Existing Google™ Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add an existing Google (Gmail) account to your DROID RAZR / RAZR MAXX.

Compose and Send Email Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create and send an email message from your DROID RAZR / RAZR MAXX.

Compose and Send a Gmail™ Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create and send an email message from your RAZR / RAZR MAXX.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create a new Google (Gmail) account for your DROID RAZR / RAZR MAXX by MOTOROLA.

Delete Email Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete email messages from your DROID RAZR / RAZR MAXX.

Delete Gmail™ Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete Gmail messages from your DROID RAZR / RAZR MAXX.

Email Account Common Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on personal email settings (e.g., account name, etc.) for your DROID RAZR / RAZR MAXX.

Email Account Data Usage Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To modify data usage options for the personal email account on your DROID RAZR / RAZR MAXX, view this.

Email Account Notification Settings - DROID RAZR / RAZR MAXX by MOTOROLA

If you're not getting notifications for the personal email on your DROID RAZR / RAZR MAXX, view this.

Email Account Password and Server Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To update the personal email password/server settings for your DROID RAZR / RAZR MAXX, view this info.

Email Account Signature Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To enter or edit the personal email signature on your DROID RAZR / RAZR MAXX, view this info.

Email Account Sync Frequency Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To adjust the personal email sync frequency settings on your DROID RAZR / RAZR MAXX, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ Auto Signature - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to enter or edit the Gmail signature on your DROID RAZR / RAZR MAXX.

Gmail™ Notifications - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to enable / disable Gmail notifications on your DROID RAZR / RAZR MAXX.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's info on updating work email settings for your DROID RAZR / RAZR MAXX.

Perform a Gmail™ Sync - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to sync Google email, contacts, calendar, etc. on your DROID RAZR / RAZR MAXX.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - DROID RAZR / RAZR MAXX by MOTOROLA

Removing then re-adding a work email account on your DROID RAZR / RAZR MAXX often fixes email issues.

Remove Gmail™ Account - DROID RAZR / RAZR MAXX by MOTOROLA

Removing then re-adding a Gmail account on your DROID RAZR / RAZR MAXX often fixes email issues.

Remove a Personal Email Account - DROID RAZR / RAZR MAXX by MOTOROLA

Removing then re-adding an email account on your DROID RAZR / RAZR MAXX often fixes email issues.

Reply to a Gmail™ Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reply to an Gmail message from your DRIOD RAZR / RAZR MAXX.

Reply to an Email Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reply to an email message from your DROID RAZR / RAZR MAXX.

Set Up Corporate Email (Exchange ActiveSync®) - DROID RAZR / RAZR MAXX by MOTOROLA

To add a work email account on your RAZR / RAZR MAXX, view this info.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view email messages on your DROID RAZR / RAZR MAXX.

View Gmail™ Account Address / Username - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the Gmail account name on your DROID RAZR / RAZR MAXX.

View Gmail™ Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view email messages on your DROID RAZR / RAZR MAXX.

Facebook

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn GPS location for your DROID RAZR / RAZR MAXX on or off.

General

Add Widgets to Home Screen - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your DROID RAZR / RAZR MAXX.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View, Open or Close Recently Used Apps - DROID RAZR / RAZR MAXX by MOTOROLA

To view recently used apps on your DROID RAZR / RAZR MAXX , view this info.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DROID RAZR / RAZR MAXX.

Home Screen

Hotspot

Change Mobile / Wi-Fi Hotspot Password - DROID RAZR / RAZR MAXX by MOTOROLA

To change the Mobile Hotspot password on your DROID RAZR / RAZR MAXX, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the settings if you're having issues connecting your DROID RAZR / RAZR MAXX to Mobile Hotspot.

Manage Mobile / Wi-Fi Hotspot Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your DROID RAZR / RAZR MAXX.

Mobile Hotspot - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to access the Mobile Hotspot on your DROID RAZR / RAZR MAXX.

Turn Mobile / Wi-Fi Hotspot On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Mobile Hotspot for your DROID RAZR / RAZR MAXX on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

International

Network Mode Settings - DROID RAZR / RAZR MAXX by MOTOROLA

View this info on network mode settings if you're having issues with voice / data services on your DROID RAZR / RAZR MAXX.

Internet & Web Browser

Access Websites - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to access a website from the browser on your DROID RAZR / RAZR MAXX.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Browser Bookmark - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a browser bookmark on your DROID RAZR / RAZR MAXX.

Add a Virtual Private Network - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a virtual private network (VPN) to your DROID RAZR / RAZR MAXX.

Allow / Block Browser Cookies - DROID RAZR / RAZR MAXX by MOTOROLA

If you can't browse the Internet or view website images on your DROID RAZR / RAZR MAXX by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Change the Browser Start / Home Page - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the web browser Home page on your DROID RAZR / RAZR MAXX.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Clear Temporary Internet Files - DROID RAZR / RAZR MAXX by MOTOROLA

If you're getting a 'page cannot be displayed' error or can't browse the internet on your DROID RAZR / RAZR MAXX, follow these steps.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Delete a Browser Bookmark - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove a browser bookmark from your DROID RAZR / RAZR MAXX.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to edit a browser bookmark on your DROID RAZR / RAZR MAXX.

Launch a Browser Bookmark - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to connect to a website from browser bookmarks on your DROID RAZR / RAZR MAXX.

Open Web Browser - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to open the default web browser on your DROID RAZR / RAZR MAXX by MOTOROLA.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Save Pictures from Browser - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to save a picture from a browser on your DROID RAZR / RAZR MAXX.

Turn Data On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn mobile data for your DROID RAZR / RAZR MAXX on or off.

Turn JavaScript On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check JavaScript settings, which often helps when you can't view web pages on your DROID RAZR / RAZR MAXX.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Text Message Entry Method - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to choose how the keypad on your DROID RAZR / RAZR MAXXenters text.

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Lock, Unlock, Password & Security

DROID RAZR by MOTOROLA Simulator: Locking and Unlocking the screen

Discover how to use the security features to lock and unlock your Droid Razr by Motorola.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to configure the screen lock settings for your DROID RAZR / RAZR MAXX.

Modify SIM PIN - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the SIM card lock code on your DROID RAZR / RAZR MAXX.

Set Up Face Recognition - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set up facial recognition to unlock your Droid RAZR / RAZR MAXX.

Set Up Screen Lock - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to set up a screen lock (PIN, password, pattern, etc.) for your Droid RAZR / RAZR MAXX.

Turn Off Screen Lock - DROID RAZR / RAZR MAXX by MOTOROLA

To disable the screen lock setting on your DROID RAZR / RAZR MAXX, check out this info.

Turn SIM PIN On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn the SIM PIN lock code for your DROID RAZR / RAZR MAXX on or off.

Unlock Screen - DROID RAZR / RAZR MAXX by MOTOROLA

To unlock the screen on your DROID RAZR or RAZR MAXX by MOTOROLA, view this info.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device ID (ESN / IMEI / MEID) - DROID RAZR / RAZR MAXX by MOTOROLA

This shows only how to view the ESN / device ID on your device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Check Device Storage - DROID RAZR / RAZR MAXX by MOTOROLA

To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Export Contacts to SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to export contacts to an SD / memory card in your DROID RAZR / RAZR MAXX.

Format SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to erase all data on the SD / memory card of your RAZR / RAZR MAXX.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to import contacts from an SD / memory card to your DROID RAZR / RAZR MAXX.

Insert SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to insert your SD / memory card on your RAZR / RAZR MAXX.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove the SD / memory card from your DROID RAZR /RAZR MAXX.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Delete Music - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove music on your RAZR / RAZR MAXX.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer music files from your DROID RAZR / RAZR MAXX to a computer.

Move Music Files to Device - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to transfer music files from a computer to your ROID RAZR / RAZR MAXX.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Play Music Files - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to play music files on your DROID RAZR / RAZR MAXX.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reset your DROID RAZR / RAZR MAXX if it has a blank or frozen screen or calling, app, audio and sync issues.

Factory Data Reset (Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reset your DROID RAZR / RAZR MAXX if it has a blank or frozen screen or calling, app, audio and sync issues.

Install Device Software Update - DROID RAZR / RAZR MAXX by MOTOROLA

To check for or to install software updates on your DROID RAZR / RAZR MAXX, view this.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

View Software Version - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the software version your DROID RAZR / RAZR MAXX is running.

Wipe Cache Partition - DROID RAZR / RAZR MAXX by MOTOROLA

This involved process isn’t the same as clearing your browser/app cache. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Ringtones & Ringback Tones

Set Ringtones - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to select or change ringtones on your DROID RAZR / RAZR MAXX.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to properly insert a SIM card into your DROID RAZR / RAZR MAXX to avoid potential service issues.

Modify SIM PIN - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change the SIM card lock code on your DROID RAZR / RAZR MAXX.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to remove the SIM card from your DROID RAZR / RAZR MAXX.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn the SIM PIN lock code for your DROID RAZR / RAZR MAXX on or off.

Unblock SIM PIN - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to unblock the SIM PIN for your DROID RAZR / RAZR MAXX.

View the SIM Card Number - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view the SIM card number associated with your DROID RAZR / RAZR MAXX.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

Factory Data Reset (Powered Off) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reset your DROID RAZR / RAZR MAXX if it has a blank or frozen screen or calling, app, audio and sync issues.

Factory Data Reset (Powered On) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to reset your DROID RAZR / RAZR MAXX if it has a blank or frozen screen or calling, app, audio and sync issues.

Sounds, Volume & Audio

Manage Alerts / Notifications - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to change notification sounds for incoming calls or messages on your DROID RAZR / RAZR MAXX.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to select or change ringtones on your DROID RAZR / RAZR MAXX.

Use Speakerphone - DROID RAZR / RAZR MAXX by MOTOROLA

To utilize the speakerphone functionality on your RAZR / RAZR MAXX, view this info.

Vibrate Mode - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn vibrate mode for your DROID RAZR / RAZR MAXX on or off.

Volume Controls - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to adjust volume if your DROID RAZR / RAZR MAXX doesn't vibrate or play sounds when receiving calls / messages.

TV

Turn HDMI On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn HDMI on or off on your RAZR / RAZR MAXX.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to share your screen with another display (TV, etc.) using your DROID RAZR / RAZR MAXX.

View Pictures / Videos (via an external HDMI device) - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to use an external display (HDTV, Projector) to view pictures / videos stored on your RAZR / RAZR MAXX.

Text & Multimedia Messaging

Auto Receive Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to check settings on your DROID RAZR / RAZR MAXX if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to create and send a text message via the Text Messaging app on your DROID RAZR / RAZR MAXX.

Create and Send a Text Message - DROID RAZR M by MOTOROLA / Luge™ by Motorola

Here's how to create and send a text message via the Messaging app on your DROID RAZR M / Luge.

Delete Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to delete text messages from your DROID RAZR / RAZR MAXX.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Message Options - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to select message options in the Text Messaging app on your DROID RAZR / RAZR MAXX.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to choose how the keypad on your DROID RAZR / RAZR MAXXenters text.

Text Message Signature - DROID RAZR / RAZR MAXX by MOTOROLA

To add, remove or edit the text message signature on your DROID RAZR / RAZR MAXX, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

To receive delivery confirmation for messages sent from your DROID RAZR / RAZR MAXX, by MOTOROLA view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to view text messages via the Text Messaging app on your DROID RAZR / RAZR MAXX.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Cut, Copy and Paste Text - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to cut, copy and paste text on your DROID RAZR / RAZR MAXX.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - DROID RAZR / RAZR MAXX by MOTOROLA

To change the TTY settings on your DROID RAZR / RAZR MAXX, check out this info.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wi-Fi & Network

Add a Virtual Private Network - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add a virtual private network (VPN) to your DROID RAZR / RAZR MAXX.

Add a Wi-Fi Network - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to add an available Wi-Fi network to your DROID RAZR / RAZR MAXX.

Enable / Disable Wi-Fi Notifications - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to manage Wi-Fi notifications on your DROID RAZR / RAZR MAXX.

Manually Add a Wi-Fi Network - DROID RAZR / RAZR MAXX by MOTOROLA

View this info if the Wi-Fi network you want to add to your RAZR / RAZR MAXX doesn't display.

Network Mode Settings - DROID RAZR / RAZR MAXX by MOTOROLA

View this info on network mode settings if you're having issues with voice / data services on your DROID RAZR / RAZR MAXX.

Remove Wi-Fi Connection - DROID RAZR / RAZR MAXX by MOTOROLA

To remove a saved Wi-Fi network from your DROID RAZR / RAZR MAXX, view this info.

Turn Wi-Fi On / Off - DROID RAZR / RAZR MAXX by MOTOROLA

Here's how to turn Wi-Fi for your DROID RAZR / RAZR MAXX on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.