Verizon Ellipsis™ Jetpack®

Find support and online tools for your Verizon Ellipsis Jetpack.
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Activation, Setup & User Guides

Activating Your Prepaid Jetpack
[How to Use Guide]
Setup guide for the prepaid jetpack device
Why can't I activate my jetpack?
[Community]
I bought my mhs 800LPP online and went to try and activate it.  Verizon says that it's locked and they can't activate.  It's not listed as stolen and it's not on any do not use list or any list for that matter.  For the life of me, I can't figure out how to get the device unlocked so I...

Basics

What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Turn Battery Optimization On / Off - Android 6.0 and higher (Ellipsis®)
[Device-Specific Instructions]
Battery optimization conserves power on your Ellipsis device and is turned on by default.

Computer/PC Connectivity

Data

Set Up Metered Connection - Windows® 10
[Device-Specific Instructions]
Can I get unlimited internet access with a prepaid jetpack?
[Community]
My tvs are using all my GB, so how do I get enough or unlimited access?
Why am I using more data when I use my phone with a jetpack?
[Community]
Hello I have bought the Elipsis jet pack and do not understand why my data usage is more then when I use my phone? I've never in 8 years have used more then 2gb from my phone and use it constintatly. I just made a trip here to Arizona from Kansas and used google maps the whole way and still haven't gone...
Will display mirroring with a Jetpack use data?
[Community]
I use my Ellipsis Jetpack when on the road to access the internet with a Samsung tablet. I just discovered I can also use the Jetpack WiFi to mirror the tablet's display to a TV screen via an Amazon FireTV Stick. does the mirroring run up data cell usage against my allowance?
Will my jetpack use data if I am not using the internet?
[Community]
i purchased a jetpack to use on vacation in places that I need internet connection. does the device keeping using data time if I am not on the net but my I pad is still on?

Device Settings

Sign in to the Admin Page - Verizon Ellipsis™ Jetpack® MHS700L
[Device-Specific Instructions]
To navigate to the admin page or if you've forgotten the admin password for your Verizon Ellipsis Jetpack, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Can the Ellipsis Jetpack block web pages?
[Community]
I have the Ellipsis Jet Pack model MHS700L. I don't see any way to filter web pages and when I visit some forums the number of video ads drains all my prepaid data. At home I can use the security features on my modem to block by web address, is there any feature available for Jet Pack users?
Can you update the PRL on the Ellipsis Jetpack MHS815L?
[Community]
There's nothing on the manual mentioning about updating the PRL, just the firmware and how to update the firmware.
How do I change the WEP password on my jet pack?
[Community]
How do I change the wep password on my jet pack?
Is it possible to unlock an Ellipsis Jetpack MHS800L?
[Community]
Hello, I own a Verizon ellipsis Jetpack MHS800L and I'd like to use it with other carrier's SIM cards when I travel abroad. I've tried an portuguese MEO SIM card to no avail. Is it possible to unlock my MHS800L? Are there any costs involved? Thank you very much. IS
My jetpack is stuck. How do I reset it?
[Community]
My jet pack is stuck in Goodbye...I have plugged into charger and tried removing and replacing the sim card with no luck...any suggestions on how to fix this?
What's the difference between the 791 and the 7730?
[Community]
what's the difference between the 791 and the 7730 jetpacks?
Will display mirroring with a Jetpack use data?
[Community]
I use my Ellipsis Jetpack when on the road to access the internet with a Samsung tablet. I just discovered I can also use the Jetpack WiFi to mirror the tablet's display to a TV screen via an Amazon FireTV Stick. does the mirroring run up data cell usage against my allowance?

GPS & Location Based Services

Lock, Unlock, Password & Security

Change the Admin Password - Verizon Ellipsis™ Jetpack® MHS700L
[Device-Specific Instructions]
This info doesn't apply to changing the password used to connect to your Verizon Jetpack via Wi-Fi. The Administration Password is used to log in to the device web interface to manage settings (e.g. network name, network password, etc.) If you're having other issues with your phone or device, visit our...
What should I do if I forget my password?
[Community]
I can't get back into my Ellipsis because I forgot my password.  How do I get my password or change it remotely?

Operating System & Software

Software Update: Verizon Ellipsis Jetpack
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Verizon Ellipsis Jetpack.
Can you update the PRL on the Ellipsis Jetpack MHS815L?
[Community]
There's nothing on the manual mentioning about updating the PRL, just the firmware and how to update the firmware.
How Can I Update The Software Without A Computer?
[Community]
what if i don't have a pc, how can update the software for the ellipsis jetpack
How Do I Perform An Update For The Ellipsis Jetpack 800L?
[Community]
There is a new critical update for the Ellipsis Jetpack 800L but the tool to apply that is Windows only.  I only have a Mac.  What can I do?
How do I update my Jetpack MHS 800L?
[Community]
Whats the best way to update my Jetpack please
How do I update the software for an ellipsis jet pack mhs800l?
[Community]
How do I update the software ellipsis jet pack mhs800l

SIM Card

Insert SIM Card - Verizon Ellipsis™ Jetpack® MHS700L
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned)or when having connectivity issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Remove SIM Card - Verizon Ellipsis™ Jetpack® MHS700L
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned)or having connectivity issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Why won't my MHS700L Ellipsis jetpack turn on?
[Community]
My jetpack won't turn on. When I plug it in, the light is red. I leave it plugged in for a while and the light turns green. Even after all this, it still won't power on. Any suggestions?

Sounds, Volume & Audio

Status Indicators/Lights

Text & Multimedia Messaging

How do I block text messages?
[Community]
HOW DO I ACCESS, DELETE AND THEN BLOCK TEXT MESSAGES ON MY ELLIPSIS JETPACK???
Where Can I Find My Messages On The Ellipsis Jetpack Homepage?
[Community]
I want to know where to find the 2 messages located to the right of my message icon the my Ellipsis jetpack homepage. Will your answer on the community page? Thanks for your time.

Wi-Fi & Network

Set Up Wi-Fi Connection - Macintosh® OS X
[Device-Specific Instructions]
This may help connect the Wi-Fi on your Macintosh OS X computer to your Internet-capable device. This may help if you're having issues connecting to Wi-Fi. Visit our Wi-Fi FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These...
Add a Wi-Fi Network - Windows® 10
[Device-Specific Instructions]
Set Up Wi-Fi Connection - VZAccess® Manager
[Device-Specific Instructions]
Starting the WLAN service - Windows® Vista
[Device-Specific Instructions]
Can I get unlimited internet access with a prepaid jetpack?
[Community]
My tvs are using all my GB, so how do I get enough or unlimited access?
Forget Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
How do I get my Ellipsis Jetpack to connect to my computer running Windows 8.1?
[Community]
Has anyone had any problems connecting the jetpack (Ellipsis) to the internet with a computer that is running Windows 8,1?  I was able to remove my password and it connected, but I'm leary about connecting without the password.  It connected beautifully with my laptop using Windows 7 and my...
How do I stop jetpack connection issues?
[Community]
My Jetpack is not working I was able to connect with no issue for about ten minutes then it just stopped being connected. when i go into my Wifi Setting on my Phone or Tablet it shows up but says i am not in range HELP ME PLEASE.
Why can't I get internet on my pc with my jetpack?
[Community]
The new Ellipsis Jetpack works as it should with my Dell tablet running Windows 8. However when using it with my Dell PC I have a problem with connection to most sites. Google comes up as it should. Search anything and it will pull up links. However select a link and the browser reports "IE can not display...
Will my MHS700L work in Mexico?
[Community]
@Will my MHS700L work in Mexico?

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