LG Exalt™ - Support Overview

Find device-specific support and online tools for your LG Exalt.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - LG Exalt®

Here's how to set up and customize the display for your LG Exalt.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - LG Exalt®

Here's how to quickly navigate through the initial activation setup screens on your Exalt.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Pictures / Videos to SD / Memory Card - LG Exalt®

Here's how to move files from your LG Exalt to a computer or SD (Memory) Card.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - LG Exalt®

Here's how to take a picture with your Exalt and share it to Verizon Cloud.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Backup Assistant

Back Up Contacts - Backup Assistant℠ - LG Exalt®

Here's how to backup contacts via Backup Assistant on your Exalt.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Restore Contacts - Backup Assistant℠ - LG Exalt®

Here's how to restore contacts via Backup Assistant on your LG Exalt.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert Battery - LG Exalt®

Here's how to insert the battery into your LG Exalt.

Remove Battery - LG Exalt®

Here's how to remove the battery on your LG Exalt.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Exalt®

Here's info on battery specs (e.g., Talk Time, Standby Time, etc.) and tips for extending battery life..

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - LG Exalt®

To make your Exalt visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - LG Exalt®

Here's how to send a contact on your Exalt via Bluetooth.

Turn Bluetooth® On / Off - LG Exalt®

Here's how to turn Bluetooth for your Exalt on or off.

Calendar

Add a Calendar Event - LG Exalt®

Here's how to add, delete or edit info in the calendar on your Exalt.

Caller ID

Caller ID Image - LG Exalt®

Here's how to set or change the image for a saved contact on your LG Exalt.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - LG Exalt®

Here's how to change the way your Exalt answers calls.

Auto Retry Mode - LG Exalt®

Here's how to auto redial a number on your Exalt.

Call History - LG Exalt®

To view or clear the call history on your LG Exalt, check out this info.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG Exalt®

Here's how to place a call from your LG Exalt.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - LG Exalt®

If you're calling into an automated system (e.g., Voicemail) from your Exalt and your dialpad entries aren't recognized, view this info.

Place a Conference Call - LG Exalt®

Here's how to place a conference call for your Exalt.

Redial - LG Exalt®

Here's how to manually redial a number called from your LG Exalt.

Redial Settings - LG Exalt®

Here's how to manually redial a number called from your Exalt or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG Exalt®

Here's how to reset the call timers on your LG Exalt.

Restriction Settings - LG Exalt®

To allow or restrict access to services on your LG Exalt, view this info.

Speed Dial - LG Exalt®

Here's how to add a speed dial to your Exalt.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - LG Exalt®

To turn Verizon network services on/off or if they aren't functioning on your Exalt, view this info.

Voice Activated Dialing - LG Exalt®

Here's how to use the voice-activated dialing feature on your LG Exalt.

Camera, Photos & Videos

Common Camera Settings - LG Exalt®

Here's info on common camera settings (e.g., flash, timer, resolution, etc.) for your LG Exalt.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos to SD / Memory Card - LG Exalt®

Here's how to move files from your LG Exalt to a computer or SD (Memory) Card.

Send an Existing Picture to Online Album - LG Exalt®

Here's how to send saved pictures to Verizon Cloud from your LG Exalt.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - LG Exalt®

Here's how to take a picture with your Exalt and share it to Verizon Cloud.

Take and Send a Picture via Messaging - LG Exalt®

Here's how to take and send a picture with your LG Exalt.

View Pictures / Videos - LG Exalt®

Here's how to view pictures and/or videos on your Exalt.

Computer/PC Connectivity

Windows® Device Manager Conflicts - LG Exalt®

If you can't transfer media between your Exalt and PC, view this info.

Contacts

Add a Contact - LG Exalt®

Here's how to add a contact to your Exalt.

Back Up Contacts - Backup Assistant℠ - LG Exalt®

Here's how to backup contacts via Backup Assistant on your Exalt.

Caller ID Image - LG Exalt®

Here's how to set or change the image for a saved contact on your LG Exalt.

Delete a Contact - LG Exalt®

Here's how to remove a contact from your LG Exalt.

Edit a Contact - LG Exalt®

Here's how to edit a contact on your LG Exalt.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Restore Contacts - Backup Assistant℠ - LG Exalt®

Here's how to restore contacts via Backup Assistant on your LG Exalt.

Send Contact via Bluetooth® - LG Exalt®

Here's how to send a contact on your Exalt via Bluetooth.

Device ID & Info

View Device ID (ESN / MEID) - LG Exalt®

Here's how to view device info (ESN, MEID) on your Exalt.

View PRL / ERI ID - LG Exalt®

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Exalt.

View Phone Info - LG Exalt®

Here's how to view phone info (e.g., SW Version, PRL Version, MEID, etc.) for your Exalt.

View Phone Number - LG Exalt®

Here's how to view the phone number for your LG Exalt.

Device Settings

Adjust Backlight - LG Exalt®

Here's how to adjust the backlight on your LG Exalt.

Adjust Brightness Settings - LG Exalt®

Here's how to adjust screen brightness on your Exalt.

Adjust Display Settings - LG Exalt®

"Here's how to adjust the display settings (e.g., menu layout, clock format, etc.) for your Exalt.

Adjust Font Settings - LG Exalt®

Here's how to adjust how text appears on your LG Exalt.

Adjust Keypad Volume - LG Exalt®

Here's how to turn keypad volume up or down for your LG Exalt.

Alert Sounds - LG Exalt®

Here's how to adjust alert sounds on your LG Exalt.

Answer Options - LG Exalt®

Here's how to change the way your Exalt answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - LG Exalt®

Here's how to change the display color scheme on your Exalt.

Manage DTMF Tones - LG Exalt®

If you're calling into an automated system (e.g., Voicemail) from your Exalt and your dialpad entries aren't recognized, view this info.

NAM Selection - LG Exalt®

Here's how to switch your LG Exalt between two different phone numbers that are programmed into it.

Phone Setup Wizard - LG Exalt®

Here's how to quickly navigate through the initial activation setup screens on your Exalt.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

System Select - LG Exalt®

Here's how to change the network mode selection setting on your Exalt.

Turn Airplane Mode On / Off - LG Exalt®

To turn Verizon network services on/off or if they aren't functioning on your Exalt, view this info.

View Call Timers - LG Exalt®

Here's how to view call timers on your Exalt.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG Exalt®

Here's how to turn GPS location for your Exalt on or off.

Home Screen

Banner Settings - LG Exalt®

Here's how to adjust your personal banner on your Exalt.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - LG Exalt®

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Exalt, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - LG Exalt®

Here's how to open the default web browser on your LG Exalt.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Set Shortcut - LG Exalt®

Here's how to set keypad shortcuts on your Exalt.

Text Message Entry Method - LG Exalt®

Here's how to choose how the keypad on your Exalt enters text.

Language

Language Selection - LG Exalt®

Here's how to change the language used on your Exalt.

Lock, Unlock, Password & Security

Lock Code - LG Exalt®

Here's how to enter or change a lock code on your Exalt.

Set Up Phone Lock - LG Exalt®

Here's how to set up screen lock options on your Exalt.

Unlock Screen - LG Exalt®

To unlock the screen on your Exalt, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - LG Exalt®

Here's how to free up space if your Exalt runs slow / crashes, apps freeze or you can't save media..

Format SD / Memory Card - LG Exalt®

Here's how to erase all data on the SD / memory card in your Exalt.

Insert SD / Memory Card - LG Exalt®

Here's how to insert an SD / memory card into your LG Exalt.

Remove SD / Memory Card - LG Exalt®

Here's how to remove the SD / memory card from your Exalt.

Music

Sync Music - LG Exalt®

Here's how to sync music from your LG Exalt to a computer.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - LG Exalt®

Here's how to perform an over-the-air firmware update on your LG Exalt.

Master Reset - LG Exalt®

Here's how to restore your LG Exalt to factory default settings.

View Software Version - LG Exalt®

To view the software version your LG Exalt is running, check out this info.

Ringtones & Ringback Tones

Set Ringtones - LG Exalt®

Here's how to select or change ringtones on your LG Exalt.

Sounds, Volume & Audio

Alert Sounds - LG Exalt®

Here's how to adjust alert sounds on your LG Exalt.

Service Alerts - LG Exalt®

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Exalt.

Set Ringtones - LG Exalt®

Here's how to select or change ringtones on your LG Exalt.

Sound Easy Set-Up - LG Exalt®

Here's how to set notification sounds on your LG Exalt.

Use Speakerphone - LG Exalt®

To utilize the speakerphone functionality on your Exalt, view this info.

Volume Controls - LG Exalt®

Here's how to adjust the volume if your Exalt doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG Exalt®

Here's how to check settings on your LG Exalt if you're not receiving your picture / video messages.

Auto Save Messages - LG Exalt®

Here's how to set your LG Exalt to automatically save sent messages.

Create and Send a Text Message - LG Exalt®

Here's how to create and send a text message on your Exalt.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - LG Exalt®

Here's how to delete text messages from your LG Exalt via the Message app.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - LG Exalt®

Here's how to save a picture or video file sent as a message to your Exalt.

Save a Picture Message - LG Exalt®

Here's how to save a picture message on your LG Exalt.

Send Existing Picture via Messaging - LG Exalt®

Here's how to send a saved picture from your Exalt to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - LG Exalt®

Here's how to choose how the keypad on your Exalt enters text.

Text Message Signature - LG Exalt®

To add, remove or edit the text message signature on your Exalt, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG Exalt®

To receive delivery confirmation for messages sent from your LG Exalt, view this.

View Text Messages - LG Exalt®

Here's how to view text messages on your Exalt.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - LG Exalt®

Here's how to cut, copy and paste text on your Exalt.

Verizon Apps

Purchasing Games and Apps - Mobile Web

Here's how to purchase games and apps via Mobile Web.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Common Accessibility Settings - 4G Basic Phone (LG)

Here's how to turn on your accessibility options on your LG 4G Basic Phone.

Manage TTY Settings - LG Exalt®

To change the TTY settings on your Exalt, check out this info.

Wallpapers/Theme

Display Theme Settings - LG Exalt®

Here's how to change the display color scheme on your Exalt.

Set Wallpaper - LG Exalt®

Here's how to set the Home screen image on your Exalt.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55