Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Moto Z Play Droid Edition
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® SE
Google Pixel
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Apple® iPad® 2
Droid Turbo in Ballistic Nylon
Moto Z Force Droid Edition
Samsung 3G Network Extender
Samsung Galaxy J3 V
Verizon Jetpack® MiFi® 6620L
LG G3
LG G4™
Verizon Ellipsis® 8
Droid Turbo by Motorola
Samsung Galaxy Core Prime™
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4s
Apple® iPhone® 4
Samsung Galaxy J3 (2016)
LG Revere® 3
Samsung Gusto® 3
Google Pixel XL
Samsung Galaxy Note7
Samsung Galaxy S® 6 edge
LG Cosmos™ 3
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX 2
Verizon MiFi® 4G LTE Global USB Modem U620L
HTC Desire® 526
LG G Vista
Hum by Verizon
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G5
Samsung 4G LTE Network Extender
Pantech 4G LTE Global USB Modem UML290
Brigadier™ by Kyocera
Ellipsis™ Jetpack® MHS800L
Verizon LTE Internet and Home Phone
Verizon Wireless Home Phone
V20™
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
GizmoGadget™ by LG
GizmoPal® 2 by LG
Moto Z Droid Edition
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Convoy™ 3
Stylo™ 2 V
Verizon Ellipsis® 10
GizmoPal™
DuraXV
LG K8 V
Samsung Convoy® 4
LG G Pad 8.3 LTE
LG Extravert™ 2
Casio G'zOne Commando® 4G LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Microsoft Lumia 735
HTC One® (M8)
Moto G™ by Motorola
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem 551L
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Nexus 6
HTC Desire® 530
Moto G Play
LG K4™ LTE
HTC One M9
iPad® Pro
Samsung Galaxy Note® II
Samsung Convoy™ 2
Verizon 4G LTE USB Modem UML295
Gear S®
Sony Xperia® Z3v
PRIV™ by Blackberry®
Samsung Brightside™
Moto X™ (2nd Gen.)
DROID RAZR by MOTOROLA
Galaxy Note® Edge
iPad® Air 2
Apple® iPad® mini with Retina display
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
LTE Internet (Installed)
Nokia Lumia 928
Moto X™ by Motorola
HTC Desire® 626
DROID TURBO 2 - Designed by You
DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Exalt™
Microsoft Surface 3
Verizon Wireless AirCard® 595
Galaxy Tab E
Samsung Intensity™ II
Galaxy Tab E (8.0)
BlackBerry® Bold™ 9930 smartphone
Ellipsis™ Jetpack® MHS815L
Nokia Lumia 822
HTC One®
LG Optimus Zone™ 2 Prepaid
Moto E™ Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon SureResponse®
DROID by MOTOROLA
HTC 10™
LG Revere®
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Terra™
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® 2 (7.0)
Kyocera DuraXV+
LG Optimus Exceed™ 2
LG Cosmos™ 2
Blackberry Classic
Samsung Convoy™
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
Apple® iPad® Air™
LG Accolade™
Ellipsis® Kids
LG Revere® 2
Samsung Galaxy S® III mini
Samsung Galaxy Tab S2
LG enV®3
LG Exalt™II
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
DROID DNA by HTC
ZenPad™ Z8
Verizon Wireless USB760 Modem
G Pad™ 10.1 LTE
ZenPad™ Z10
Apple® iPad® with Wi-Fi + 4G
HTC One® (M8) for Windows®
LG G Pad™ X8.3
Samsung Galaxy S® 4 mini
Lancet™ for Android™
Apple® iPad® mini
Enact™ by LG
Samsung Galaxy Tab®
Motorola RAZR V3m
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Tab® 4 (10.1)
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
Samsung Gusto®
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
BlackBerry® Q10 smartphone
Samsung Galaxy Tab® (10.1)
iPad® mini 4
Lancet™
Lucid™3 by LG
Casio G'zOne Ravine®
Motorola XOOM™ 4G LTE
Hydro ELITE by KYOCERA
Pantech Breakout™
DROID BIONIC by MOTOROLA
Samsung Haven™
Lucid™ by LG
LG Cosmos™
LG 4G LTE USB Modem VL600
Apple® iPad® with Retina display
LG Vortex™
HTC One® remix
DROID X by MOTOROLA
Samsung Illusion™
Watch Urbane™ 2nd Edition LTE
Samsung Galaxy Stellar™
BlackBerry® Z30 smartphone
LG VX8300
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Motorola MOTO™ W755
DROID 4 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
DROID X2 by MOTOROLA
LG VX5500
LG enV® TOUCH
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
LG Extravert™
Galaxy Nexus by Samsung
Verizon Wireless UMW190 Global USB Modem
HTC One® max
Lucid™2 by LG
DROID INCREDIBLE by HTC
Motorola Barrage™
Samsung Intensity™
Spectrum™ 2 by LG
iPad® mini 3
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
Nokia 2366i
Samsung Fascinate™
Samsung Knack™
Samsung Alias™ 2
LG Cosmos™ Touch
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Nokia Lumia 2520
BlackBerry® Bold 9650 smartphone
Pantech Hotshot™
DROID 3 by MOTOROLA
LG Migosm
HTC Desire® 612
BlackBerry® Pearl™ Flip 8230 smartphone
Google Nexus 7
Pantech Perception™
Samsung SCH-u340
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Verizon Converged VOIP Device
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless AirCard® 595U USB Modem
HTC Rhyme™
HP Spectre x2
LG VX5400
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Motorola W385
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
DROID CHARGE by SAMSUNG
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Camera®
Pantech Marauder™
Casio G'zOne Rock™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Gear S2 classic
Samsung ATIV SE™
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Verizon Wireless USB720 Modem
Moto X™ - Designed by You
Spartan GoCam™
Casio G'zOne Brigade®
LG VX8350
Intuition™ by LG
Delphi Connect
Samsung ATIV Odyssey™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Alias™
HTC Rezound™
Samsung Galaxy View
BlackBerry® Storm2™ 9550 smartphone
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
Samsung Juke
Luge™ by Motorola Prepaid
DROID 2 by MOTOROLA
Apple® iPad®
Verizon Wireless Coupe™
Motorola XOOM™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Reality™
LG Ally™
Samsung SCH-u410
Pantech Crux™
Motorola Adventure™ V750
Motorola MOTO™ VU204
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
LG Voyager™
Sierra Wireless AirCard® 555D
LG Enlighten®
Samsung Galaxy Tab® (7.7)
Verizon Wireless PC5750 PC Card
Spectrum™ by LG
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio EXILIM
Samsung SCH-u430
LG Dare™
Revolution™ by LG
Verizon Wireless UM150 USB Modem
Casio G'zOne Ravine® 2 Non-Camera
LG Chocolate® Touch
Samsung Galaxy Note® 10.1
BlackBerry® Torch™ 9850 smartphone
Motorola V325
HP® Mini 1151NR Netbook
Sony Xperia® PLAY
Verizon Wireless Salute™
HTC Trophy™
Motorola MOTOKRZR K1m
Verizon Ellipsis™ 8 HD
DROID PRO by MOTOROLA
Samsung SCH-u540
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™
Verizon Wireless CDM8975
Samsung SCH-a870
Samsung Omnia® II
LG Chocolate®
DROID XYBOARD 10.1 by MOTOROLA
LG VX3200
Samsung Zeal™
LG enV®
Motorola E815
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
Samsung N150 Netbook
Motorola Entice™
LG VX5200
Verizon GizmoTab™
LG Versa™
Motorola MOTO™ Z6c World Edition
LG VX5300
BlackBerry® Curve™ 9370 smartphone
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola W315
Sierra Wireless AirCard® 580
Blackberry Classic Non-Camera
LG VX8700
LG VX4500
Motorola RAZR V3m in Gray
Motorola V325i
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a930
LG VX3300
LG Glance™
HP Elite x2 1012
Verizon Wireless Razzle™
Pantech PN-820
Motorola Rival™
Nokia 6015i Prepaid
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® 3
Nokia 2605 Mirage
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
LG VX4650
DROID ERIS by HTC
Samsung Continuum™
DROID R2D2 by MOTOROLA
Pantech PN-215
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Samsung SCH-u550
Motorola RAZR V3c
LG Fathom®
Motorola V710
LG VX6000
Samsung SCH-a310
Motorola V60s
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Samsung Gleam®
LG V
Samsung Glyde™
Motorola CITRUS™
Nokia 6205
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung i700 Pocket PC
Nokia 3589i
Verizon Wireless Adamant™
Samsung Omnia®
Sharp KIN™ TWO
HTC Merge®
Samsung SCH-a850
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG VX9400
Verizon Wireless PN-300
LG Clout™
Samsung Sway™
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
BlackBerry® 8830 World Edition smartphone
Verizon XU870 Global ExpressCard®
Kyocera K323
Motorola MOTO Q™ music 9m
Nokia 7205 Intrigue™
Samsung i600 Smartphone
Sharp KIN™ TWOm
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless CDM8950
Kyocera KPC650
Nokia 2128i
Verizon Wireless V640
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung SCH-a650
BlackBerry® 7750
Kyocera SE47
Samsung Saga™
Motorola V265
HP® Mini 110-3098NR Netbook
Verizon KPC680 ExpressCard®
Samsung SCH-a530
Nokia 2285
Nokia 6215i
Samsung SCH-i730
Nokia 6315i
Motorola T720
LG VENUS™
Samsung SCH-n330
Motorola Q™
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Samsung SCH-a990
Motorola T730
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Rogue™
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola V276
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Kyocera KX2
Motorola T300p
Kyocera K404
Motorola C343
Motorola V120e
Kyocera KX444
Motorola MOTOSLVR L7C
LG VX4700

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Initial Activation and Setup - LG G2
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your G2 by LG - Existing Customers
[How to Use Guide]
LG G2 activation and setup guide for current Verizon Wireless customers
Activating Your G2™ by LG – New Customers
[How to Use Guide]
Setup guide for the LG G2
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Move Pictures/Videos from Device - LG G2
[Device-Specific Instructions]
Transfer Data via Android™ Beam - LG G2
[Device-Specific Instructions]
Move Music Files to Device - LG G2
[Device-Specific Instructions]
Media Share - Android™
[Device-Specific Instructions]
Android™ Beam On/Off - LG G2
[Device-Specific Instructions]
Move Pictures / Videos to Device - LG G2
[Device-Specific Instructions]
Move Music Files from Device - LG G2
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Signal Strength - LG G2
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
LG G2 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power your LG G2 on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Soft Reset - LG G2
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - LG G2
[Device-Specific Instructions]
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Wireless Charging of the Battery - LG G2
[Device-Specific Instructions]
Battery Manager - LG G2
[Device-Specific Instructions]
Battery Overview - LG G2
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - LG G2
[Device-Specific Instructions]
Send Contact via Bluetooth® - LG G2
[Device-Specific Instructions]
Bluetooth® On/Off - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your LG G2 with your Bluetooth device.
LG G2 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using your LG G2.

Calendar

Add a Calendar Event - LG G2
[Device-Specific Instructions]

Calling & Dialing

HD Voice for Android FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and Video Calling, all on Verizon’s 4G LTE network
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Answer Options - LG G2
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call History - LG G2
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Speed Dial - LG G2
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Remove a Speed Dial - LG G2
[Device-Specific Instructions]
Airplane/Standalone Mode - LG G2
[Device-Specific Instructions]
Place a Conference Call - LG G2
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DTMF - LG G2
[Device-Specific Instructions]
Restriction Settings - LG G2
[Device-Specific Instructions]
Dial a Number - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your LG G2.
LG G2 Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call with your LG G2.
LG G2 Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your LG G2.
LG G2 Simulator: Placing a Call to a Contact
[Interactive Simulation]
Learn how to place a call to a contact using your LG G2.
LG G2 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your LG G2.
LG G2 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your LG G2.
LG G2 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your LG G2 to silent.
LG G2 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two active calls on your LG G2.
LG G2 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Teach your children how to call 911 on your LG G2.
LG G2 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your LG G2 to Airplane mode.
LG G2 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your LG G2.
Redial - LG G2
[Device-Specific Instructions]
Voice Activated Dialing - LG G2
[Device-Specific Instructions]
Why can't I see the keypad when I am on a call?
[Community]
I am having trouble with setting up my phone. When I make a call the screen is black and I cannot find out how to bring the keypad back up to press any buttons or to hang up the call. I have to disconnect from the call with the power button which is a pain because I like to use speakerphone and cannot...

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Pictures/Videos from Device - LG G2
[Device-Specific Instructions]
Camera Settings - LG G2
[Device-Specific Instructions]
Enable/Disable Video Call - HD Voice - LG G2
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Share a Picture from the Gallery - LG G2
[Device-Specific Instructions]
Share Media On/Off (DLNA) - LG G2
[Device-Specific Instructions]
Enable/Disable HDMI - LG G2
[Device-Specific Instructions]
Move Pictures / Videos to Device - LG G2
[Device-Specific Instructions]
Enable/Disable Smart Video - LG G2
[Device-Specific Instructions]
View Pictures/Videos - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
A how-to guide for adjusting the video setting for easy message sending using your LG G2.
LG G2 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from back to front-facing for taking a picture with your LG G2.
LG G2 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your LG G2.
LG G2 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your LG G2.
LG G2 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your LG G2.
LG G2 Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using your LG G2.
LG G2 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your LG G2.
LG G2 Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to turn on the camera's flash for taking a picture with your LG G2.
LG G2 Simulator: Using Dual Shot
[Interactive Simulation]
Discover how to use Dual Shot to take a picture with both the rear and front-facing cameras on your LG G2.
LG G2 Simulator: Using Shot & Clear
[Interactive Simulation]
Discover how to use Shot & Clear to remove unwanted items from a photo with your LG G2.
LG G2 Simulator: Zooming In and Out
[Interactive Simulation]
Explore the camera functionality of your LG G2.
LG G2 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your LG G2.
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - LG G2
[Device-Specific Instructions]
Record and Share a Video - LG G2
[Device-Specific Instructions]
Share a Video from the Gallery - LG G2
[Device-Specific Instructions]
Take and Share a Picture - LG G2
[Device-Specific Instructions]
Why can't I transfer pictures wirelessly?
[Community]
Have LG phone model Trident VS980.  Used to be able to transfer pictures wirelessly from phone to Windows 10 desktop, but it stopped working.  Can't find errors in any settings on phone or desktop.  Also, when using USB cable, all phone pictures don't show on desktop to move to Windows...

Computer/PC Connectivity

USB Debugging Mode - LG G2
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Enable/Disable HDMI - LG G2
[Device-Specific Instructions]
Windows® Device Manager Conflicts - LG G2
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - LG G2
[Device-Specific Instructions]
Contact Display Options - LG G2
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Edit a Contact - LG G2
[Device-Specific Instructions]
Send Contact via Bluetooth® - LG G2
[Device-Specific Instructions]
Caller-ID Image - LG G2
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Delete a Contact - LG G2
[Device-Specific Instructions]
Copy a Contact to the SIM Phone Book - LG G2
[Device-Specific Instructions]
Export Contacts to an SD Card - LG G2
[Device-Specific Instructions]
How do I change the names of groups for contacts?
[Community]
How do I add a group name or change a name.
Import Contacts from an SD Card - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your LG G2.
LG G2 Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your LG G2.
LG G2 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your LG G2.
LG G2 Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your Favorites list on your LG G2.
LG G2 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on your LG G2.
LG G2 Simulator: Creating a Group
[Interactive Simulation]
Discover how to create a group of contacts for easy messaging to all members at once on your LG G2.
LG G2 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your LG G2.
Link/Unlink Contacts - LG G2
[Device-Specific Instructions]
View Contact Sync Source - LG G2
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Why have my contacts disappeared?
[Community]
All my contacts suddenly disappeared from my G2.  I cannot figure out how to restore them.  Any ideas?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Enable/Disable Data - LG G2
[Device-Specific Instructions]
Optimize Data Usage - LG G2
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - LG G2
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Date and Time Settings - LG G2
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - LG
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN/IMEI/MEID) - LG G2
[Device-Specific Instructions]
View MAC Address - LG G2
[Device-Specific Instructions]
View Phone Information - LG G2
[Device-Specific Instructions]

Device Settings

Lock Screen Notifications - LG G2
[Device-Specific Instructions]
Accelerometer Rotation - LG G2
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - LG G2
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Enable/Disable One-Handed Operations - LG G2
[Device-Specific Instructions]
Adjust Display Settings - LG G2
[Device-Specific Instructions]
Touch Screen Settings - LG G2
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Answer Options - LG G2
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Airplane/Standalone Mode - LG G2
[Device-Specific Instructions]
Adjust Brightness Settings - LG G2
[Device-Specific Instructions]
Adjust Font Settings - LG G2
[Device-Specific Instructions]
DTMF - LG G2
[Device-Specific Instructions]
Alerts - LG G2
[Device-Specific Instructions]
Backlight - LG G2
[Device-Specific Instructions]
Guest Mode - LG G2
[Device-Specific Instructions]
How do I change font size?
[Community]
How do I change the font size on my G2?
How do I fix "android.process.acore" error?
[Community]
I just received the lollipop (5.0.2) update and now I am getting the "android.process.acore" error.  I cleared the databases of Contacts and Contacts Storage and it still does that. I tried force closing them and it stopped--until I pressed the phone button to make a call. When the error popped-up...
How do I get my quick settings back?
[Community]
LG G2 quick settings are gone from the notifications pull down bar  How do I get them hack?
How do I stop the notification light from cycling?
[Community]
My notification light is cycling from red to white to green, and there is no message associated with it.  After the screen goes dark, the light sometimes continues this pattern, or simply goes to white.  I have been unable to find an explanation.
How do I turn off quick remote?
[Community]
At some point, either I or mychildren enabled the Quick Remote to be permanently visible in the notification  area  and I can't seem to turn it off even if I hide the app or delete all the embedded remotes.
How do I use speaker phone?
[Community]
LG G2 I give up trying to find the answer to what should be a simple question. How do I access....turn on and off...the speaker phone option? Thanks! CWJ
I will be periodically traveling to Europe. Will the LG G2 work there?
[Community]
NICEDEE asked Verizon Wireless: Q: I will be periodically traveling to Europe. Will the LG G2 work there? A: Yes, you can use the LG G2 (which is a 4G LTE device) for voice, text and data in Europe. For more details about using devices internationally, click here.
LG G2 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to acess Settings on your LG G2.
LG G2 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your LG G2 by adjusting the screen timeout.
LG G2 Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your LG G2.
System Select - LG G2
[Device-Specific Instructions]
What is the generic notification icon for?
[Community]
This is on my LG G2 5.0.2, but could relate to many Android devices.  It seems to have always been here, and it hasn't been in the forefront of my mind till now.  I have checked Accessibility and Security options and have searched the phone trying to figure out what this icon is for.  It...
What is the model number for the LG G2?
[Community]
Aloha ! I jus ordered this LG G2 for my husband and I seen a cover I wanted to get him BUT I was asked what model is the LG G2 and I cant seem to find that answer.. Can any one tell me ? Mahalo for the help

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - LG G2
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - LG G2
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Add an Existing Google™ Account - LG G2
[Device-Specific Instructions]
Gmail™ Sync - LG G2
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add a Personal (POP/IMAP) Account - LG G2
[Device-Specific Instructions]
Compose and Send an Email Message - LG G2
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Create a New Google™ Account - LG G2
[Device-Specific Instructions]
Delete an Email Message - LG G2
[Device-Specific Instructions]
Email Account Common Settings - LG G2
[Device-Specific Instructions]
Email Account Signature Settings - LG G2
[Device-Specific Instructions]
Reply to an Email Message - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your LG G2.
Email Account Notification Settings - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your LG G2.
LG G2 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a picture or file, to an email on your LG G2.
LG G2 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your LG G2.
LG G2 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your LG G2.
LG G2 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your LG G2.
LG G2 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your LG G2.
LG G2 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email acocounts using your LG G2.
Remove Corporate Email Account (Exchange ActiveSync®) - LG G2
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - LG G2
[Device-Specific Instructions]
View Email Messages - LG G2
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location - LG G2
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - LG G2
[Device-Specific Instructions]

Home Screen

Lock Screen Notifications - LG G2
[Device-Specific Instructions]
Enable/Disable Smart Screen - LG G2
[Device-Specific Instructions]
Touchscreen Test - LG G2
[Device-Specific Instructions]
Add Folders to Home Screen - LG G2
[Device-Specific Instructions]
Add Shortcuts to Home Screen - LG G2
[Device-Specific Instructions]
Remove Items from Home Screen - LG G2
[Device-Specific Instructions]
Add Widgets to Home Screen - LG G2
[Device-Specific Instructions]
Set a Default Home Screen Panel - LG G2
[Device-Specific Instructions]
Add Home Screen Panels - LG G2
[Device-Specific Instructions]
Rename Home Screen Folder - LG G2
[Device-Specific Instructions]
Remove Home Screen Panels - LG G2
[Device-Specific Instructions]
View Home Screen Panels - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to organize apps into a folder on a Home screen of your LG G2.
LG G2 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen on your LG G2.
LG G2 Simulator: Adding and Deleting a Home Screen Page
[Interactive Simulation]
Learn how to add and delete a Home screen on your LG G2.
LG G2 Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual guide to moving widgets and apps on a Home screen of your LG G2.
LG G2 Simulator: Moving a Home Screen Page
[Interactive Simulation]
Learn how to move a Home screen page on your LG G2.
LG G2 Simulator: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from a Home screen on your LG G2.
LG G2 Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
A visual instruction guide for resizing widgets on your LG G2.
Window Shade - LG G2
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - LG G2
[Device-Specific Instructions]
Mobile HotSpot On/Off - LG G2
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to Wi-Fi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your LG G2 so you can choose who uses your Internet connection.
LG G2 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Discover how to activate the mobile hotspot feature of your LG G2.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Enable/Disable Data - LG G2
[Device-Specific Instructions]
Add a Virtual Private Network - LG G2
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Change the Browser Start/Home Page - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your LG G2.
LG G2 Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your LG G2.
LG G2 Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing a new window in the web browser of your LG G2.
LG G2 Simulator: Reading Websites Later
[Interactive Simulation]
Learn how to save websites for offline reading on your LG G2.
LG G2 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your LG G2.
LG G2 Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your LG G2.
Web Browser - LG G2
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
LG G2 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your LG G2.
Language Selection - LG G2
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - LG G2
[Device-Specific Instructions]
Set Up Screen Lock - LG G2
[Device-Specific Instructions]
Enable/Disable the SIM PIN - LG G2
[Device-Specific Instructions]
Password Options - LG G2
[Device-Specific Instructions]
Turn Off Screen Lock - LG G2
[Device-Specific Instructions]
Change the Device Password - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Unlocking the Screen
[Interactive Simulation]
An interactive guide for unlocking the screen, which helps keep you from using your LG G2 while in your pocket or purse.
Modify the SIM PIN - LG G2
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Insert the Memory Card - LG G2
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Remove the Memory Card - LG G2
[Device-Specific Instructions]
Check Memory - LG G2
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]
Export Contacts to an SD Card - LG G2
[Device-Specific Instructions]
Import Contacts from an SD Card - LG G2
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Learn how to access and clear the Notification Panel of your LG G2.
LG G2 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your LG G2.
LG G2 Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help on your LG G2.
LG G2 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your LG G2.
LG G2 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your LG G2.
LG G2 Simulator: Saving Apps with Slide Aside
[Interactive Simulation]
Learn how save apps with Slide Aside on your LG G2.
LG G2 Simulator: Switching Between Apps with Slide Aside
[Interactive Simulation]
Learn how to switch between apps using Slide Aside on your LG G2.
LG G2 Simulator: Using Q Slide 2.0 for Multitasking
[Interactive Simulation]
Learn how to use Q Slide 2.0 to quickly view the time, weather, phone battery level and Settings on your LG G2.

Near Field Communication (NFC)

Transfer Data via Android™ Beam - LG G2
[Device-Specific Instructions]
Android™ Beam On/Off - LG G2
[Device-Specific Instructions]

Operating System & Software

Factory Data Reset (Powered Off) - LG G2
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
LG G2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered On) - LG G2
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Install System Updates - LG G2
[Device-Specific Instructions]
View Software Version - LG G2
[Device-Specific Instructions]
Reset All Settings - LG G2
[Device-Specific Instructions]
How can I resume my update?
[Community]
My update started downloading this morning, but paused when I went off of wifi, now that I'm back on wifi can't find it to restart. Reading through these posts, wondering if I should try to find at origin, to install "clean" - or if it's a little kludgy, maybe I should leave it in hiding...
Why am I getting a Code 402 (Err. 0x11110004) error when trying to update?
[Community]
This morning, i attempted to install the update released in late December - the VS98012B update. However, on the core Android (lil green man) screen, at about 1% or 2% on the progress bar, it failed, displaying a black box with Err. 0x11110004. With very helpful assistance from a VZN support...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - LG G2
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - LG G2
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - LG G2
[Device-Specific Instructions]
Unblock SIM PIN - LG G2
[Device-Specific Instructions]
Enable/Disable the SIM PIN - LG G2
[Device-Specific Instructions]
Copy a Contact to the SIM Phone Book - LG G2
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Learn how to insert a nano SIM card into your LG G2.
LG G2 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from your LG G2.
Modify the SIM PIN - LG G2
[Device-Specific Instructions]

Social Networking

LG G2 Simulator: Adding a Facebook® Account
[Interactive Simulation]
An interactive guide to adding a Facebook account on your LG G2.

Sounds, Volume & Audio

Turn Off All Sounds - LG G2
[Device-Specific Instructions]
Volume Controls - LG G2
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Set Ringtones - LG G2
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - LG G2
[Device-Specific Instructions]
Alerts - LG G2
[Device-Specific Instructions]
How do I turn off alerts for anything other than calls or texts?
[Community]
Want to set LG G2 sound so I only get phone call ringtone and text alerts.  Do not want alerts for email, facebook, app updates, etc.
Speakerphone - LG G2
[Device-Specific Instructions]

TV

DLNA Settings - LG G2
[Device-Specific Instructions]
Wireless Display - LG G2
[Device-Specific Instructions]
Share Media On/Off (DLNA) - LG G2
[Device-Specific Instructions]
Enable/Disable HDMI - LG G2
[Device-Specific Instructions]
HDMI Format - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - LG G2
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Save a Picture/Video Message - LG G2
[Device-Specific Instructions]
View Text Messages - LG G2
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Auto Signature - LG G2
[Device-Specific Instructions]
Set Default SMS App - LG G2
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - LG G2
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Create and Send a Text Message - LG G2
[Device-Specific Instructions]
Auto Receive Messages - LG G2
[Device-Specific Instructions]
How do I send voice notes?
[Community]
Is there a way to send a voice note via sms or mms on the lgg2?
How do stop my text messages from failing to send?
[Community]
On my LG G2 my texts will stop sending, and i will stop receiving texts. It happens when I send a fair few texts in a short amount of time, a notification comes up pretty much saying that I'm spamming, then only allowing me to send a text if I press allow... I'd be fine with that but it cuts off messages...
LG G2 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message using your LG G2.
LG G2 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your LG G2.
LG G2 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group using your LG G2.
LG G2 Simulator: Setting a Text Message Notification Alert
[Interactive Simulation]
Discover how to set a text message notification alert on your LG G2.
LG G2 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your LG G2.
Why do I keep getting an error code 97?
[Community]
Cannot send or receive texts.  Error code 97
Why isn't my text messaging working?
[Community]
I love this phone, but have a slight issue.  When I go into messaging and try to text my wife, the messaging app will either freeze for up to a few minutes, or I'll get a "messaging not working" error.  After a few minutes or waiting, if frozen, or restarting once or twice, the app normally...
Why will my device not send text messages to certain people?
[Community]
Hi,My wife recently upgraded from an iPhone 4 to the LG G2 in January and she cannot text certain people or receive any messages from them... Why is this happening? What can be done to fix it?

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - LG G2
[Device-Specific Instructions]
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Cut, Copy and Paste Text - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to capture and view screenshots on your LG G2.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - LG G2
[Device-Specific Instructions]
How do I change font size?
[Community]
How do I change the font size on my G2?
Will my LG G2 respond to only my voice commands?
[Community]
I just bought a new LG G2. Will the voice command feature respond to both mine and my wife's voice or just one or the other? Bud

Wallpapers/Theme

LG G2 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your LG G2.
LG G2 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the Home screen background on your LG G2.
Wallpaper - Picture - LG G2
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - LG G2
[Device-Specific Instructions]
Wi-Fi Direct On/Off - LG G2
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - LG G2
[Device-Specific Instructions]
Add a Virtual Private Network - LG G2
[Device-Specific Instructions]
Remove Wi-Fi Connection - LG G2
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - LG G2
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi On/Off - LG G2
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Add a Wi-Fi Network - LG G2
[Device-Specific Instructions]
Do I get charged for data usage if I am connected to my home WiFi?
[Community]
Do I get charged for data usage if i am connected to my home WifI?  and if I do, Why?
LG G2 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your LG G2 to connect to the Internet using a Wi-Fi network.
LG G2 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your LG G2 so you're no longer alerted when entering a Wi-Fi network.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store