Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Insert the SIM Card - Samsung Galaxy Core Prime
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your Samsung Galaxy Core Prime - Existing Customers
[How to Use Guide]
Samsung Galaxy Core Prime™ activation and setup guide for existing Verizon Wireless customers.
Activating Your Samsung Galaxy Core Prime - New Customers
[How to Use Guide]
Samsung Galaxy Core Prime™ activation and setup guide for new Verizon Wireless customers.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Media Share - Samsung Galaxy Core Prime™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Volume Controls - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Samsung Galaxy Core Prime Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy Core Prime on and off.

Battery & Power

Battery Tips for Your Samsung Galaxy Core Prime
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy Core Prime™.
Length: 1:54
Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Power Saving Mode on Your Samsung Galaxy Core Prime
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy Core Prime™.
Length: 1:19
Samsung Galaxy Core Prime Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
Discover how to use Ultra Power Saving Mode on your Samsung Galaxy Core Prime.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Setting Up Wi-Fi & Bluetooth on Your Samsung Galaxy Core Prime
[Video]
Learn how to pair your Samsung Galaxy Core Prime™ with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:09
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Core Prime with your Bluetooth device.
Samsung Galaxy Core Prime Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy Core Prime.

Calendar

Calling & Dialing

Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Call History - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy Core Prime
[Video]
Learn how to call and message using Bluetooth® and contacts on your Samsung Galaxy Core Prime™.
Length: 1:18
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Redial - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
DTMF - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Calling by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy Core Prime smartphone.
Samsung Galaxy Core Prime Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Core Prime smartphone.
Samsung Galaxy Core Prime Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Core Prime smartphone.
Samsung Galaxy Core Prime Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy Core Prime to call a new number.
Samsung Galaxy Core Prime Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Core Prime to silent.
Samsung Galaxy Core Prime Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy Core Prime smartphone.
Samsung Galaxy Core Prime Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Core Prime to Airplane mode.
Samsung Galaxy Core Prime Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy Core Prime smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Advanced Camera Features on Your Samsung Galaxy Core Prime
[Video]
Explore fun camera settings on your Samsung Galaxy Core Prime™.
Length: 1:43
HDMI Format - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy Core Prime
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy Core Prime™.
Length: 1:37
Media Share - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Changing the File Size of Pictures
[Interactive Simulation]
A visual guide for changing the file size for easier sharing on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Using Creative Effect
[Interactive Simulation]
An interactive guide on how to use Creative Effect mode in the Camera of your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking videos on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking photos on your Samsung Galaxy Core Prime.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or remove contacts from your Favorites list on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to set a ringtone for a contact on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group of contacts on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Core Prime.
View Contact Sync Source - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Core Prime™
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.

Device Settings

USB Debugging Mode - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset All Settings - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DLNA Settings - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
DTMF - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Samsung Galaxy Core Prime for actions such as changing alert sounds or turning off GPS services.
Samsung Galaxy Core Prime Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy Core Prime by adjusting the screen timeout.
System Select - Samsung Galaxy Core Prime™
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy Core Prime
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy Core Prime™.
Length: 2:57
Gmail™ Sync - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Core Prime Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access different email accounts on your Samsung Galaxy Core Prime.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Find Current Location - Google Maps™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
How to Use Easy Mode on Your Samsung Galaxy Core Prime
[Video]
Learn to use Easy Mode for a simpler experience on your Samsung Galaxy Core Prime™.
Length: 3:32
Customizing Your Samsung Galaxy Core Prime
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy Core Prime™.
Length: 2:51
Window Shade - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
An interactive guide on how to add folders to the Home screen on your Samsung Galaxy Core Prime to help organize your apps.
Samsung Galaxy Core Prime Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Core Prime for quick access to them.
Samsung Galaxy Core Prime Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Core Prime.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy Core Prime Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy Core Prime as a Mobile Hotspot so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Web Browser - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy Core Prime
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy Core Prime™.
Length: 1:59
Reboot the Router
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Core Prime so it's easy to find later.
Samsung Galaxy Core Prime Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web using your voice with your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Core Prime.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy Core Prime Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add and change a lock screen shortcut on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Core Prime.

Lock, Unlock, Password & Security

Customizing Lock Screen Settings on Your Samsung Galaxy Core Prime
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy Core Prime™.
Length: 1:59
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security to help protect your private information on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy Core Prime.

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Samsung Galaxy Core Prime to add more memory for things like photos, videos, music and documents.
Samsung Galaxy Core Prime Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy Core Prime.

Navigating & Multitasking

Navigating Your Samsung Galaxy Core Prime
[Video]
Tour your Samsung Galaxy Core Prime™, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:48
Samsung Galaxy Core Prime Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily find, open and close apps that are running on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy Core Prime.

Near Field Communication (NFC)

Tap & Pay - Samsung Galaxy Core Prime™
[Device-Specific Instructions]

Operating System & Software

Samsung Galaxy Core Prime Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Factory Data Reset (Powered Off) - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered On) - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Insert the SIM Card - Samsung Galaxy Core Prime
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Samsung Galaxy Core Prime Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy Core Prime.

Social Networking

Samsung Galaxy Core Prime Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy Core Prime to help protect your account.
Samsung Galaxy Core Prime Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Core Prime.

Sounds, Volume & Audio

Volume Controls - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Alerts - Samsung Galaxy Core Prime™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Garbled Message
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a message using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your Samsung Galaxy Core Prime.
Samsung Galaxy Core Prime Simulator: Sending a Text Message to Multiple Contacts
[Interactive Simulation]
Discover how to send a text message to multiple contacts from your Samsung Galaxy Core Prime.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Core Prime Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help with using your Samsung Galaxy Core Prime through videos and tutorials.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy Core Prime™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Core Prime Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Core Prime.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Setting Up Wi-Fi & Bluetooth on Your Samsung Galaxy Core Prime
[Video]
Learn how to pair your Samsung Galaxy Core Prime™ with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:09
Verify LTE Advanced Devices
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy Core Prime Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect to a Wi-Fi network so you can access the Internet without using data on your Samsung Galaxy Core Prime.

Still Have Questions?


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