Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Verizon Ellipsis® Jetpack® MHS900L
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Samsung Galaxy Book
Motorola V325xi
BlackBerry® 7750
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Insert the SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card in your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card on your Samsung Galaxy Note 10.1.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Samsung Galaxy Note® 10.1 Simulator: Pairing With a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note™ 10.1 with your Bluetooth headset.
Samsung Galaxy Note® 10.1 Simulator: Turning Bluetooth® On
[Interactive Simulation]
Learn how to turn on Bluetooth functionality on your Samsung Galaxy Note 10.1.

Calendar

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]

Camera, Photos & Videos

Samsung Galaxy Note® 10.1 Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting messaging on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note 10.1. .
Samsung Galaxy Note® 10.1 Simulator: Sharing
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note II.
Samsung Galaxy Note® 10.1 Simulator: Using Best Shot
[Interactive Simulation]
Discover how to use Best Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Buddy Photo Share
[Interactive Simulation]
Discover how to use Buddy Share on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Burst Shot
[Interactive Simulation]
An interactive guide on how to use Burst Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Share Shot
[Interactive Simulation]
An interactive guide on how to use Share Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Note 10.1.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Edit a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Adding People
[Interactive Simulation]
Learn how to add people on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Favorite Contact
[Interactive Simulation]
contacts, address book, Samsung Galaxy Note 10.1, Samsung, simulator, support, droid, android, adding a favorite contact, add a fave contact
Samsung Galaxy Note® 10.1 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sharing Contact Information
[Interactive Simulation]
Discover how to share contact information on your Samsung Galaxy Note 10.1.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View MAC Address - Samsung Galaxy Note 10.1
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
System Select - Android™
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® Tablet 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note 10.1 by adjusting the screen timeout.
Samsung Galaxy Note® 10.1 Simulator: Changing Motion Settings
[Interactive Simulation]
Learn how to change gesture settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your Samsung Galaxy Note 10.1.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Remove a Gmail Account - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® 10.1 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note™ 10.1 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your Samsung Galaxy Note 10.1.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - Samsung Galaxy Note 10.1
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy Note® 10.1 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note 10.1.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Web Browser - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Opening Browser Windows
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web while on a Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search the web by voice with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Switching Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Samsung Galaxy Note 10.1.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock your Samsung Galaxy Note 10.1.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy Note® 10.1 Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notifications Panel of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a screen on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a lock screen shortcut on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close open apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Creating a Folder
[Interactive Simulation]
Learn how to create a folder on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to delete widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to add and delete a screen on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Resizing Widgets and Apps
[Interactive Simulation]
Discover how to resize widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Turning the Device On
[Interactive Simulation]
Learn how to turn on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Cascade View
[Interactive Simulation]
Learn how to use cascade view on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Duel View
[Interactive Simulation]
A visual guide on how to use duel view on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Multi-Tasking
[Interactive Simulation]
Discover how to use multi-tasking on your Samsung Galaxy Note 10.1.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Software Update: Samsung Galaxy Note 10.1
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note 10.1.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Factory Data Reset (Powered On) - Samsung Galaxy Note™ 10.1
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
How to Insert a SIM Card
[Video]
This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.
Length: 1:22
Unblock SIM PIN - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Insert the SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Samsung Galaxy Note® 10.1 Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your Samsung Galaxy Note 10.1.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Alerts - Samsung Galaxy Note® Tablet 10.1
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Capturing Screen Shots
[Interactive Simulation]
Discover how to capture screenshots on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Air View
[Interactive Simulation]
A visual guide on how to use Air View on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Easy Clip
[Interactive Simulation]
Discover how to use Easy Clip on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Gestures
[Interactive Simulation]
Learn how to use the S Pen™ gestures on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Idea Sketch
[Interactive Simulation]
An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Note
[Interactive Simulation]
Discover how to use a pop up note on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Video
[Interactive Simulation]
An interactive walkthrough on how to use pop up video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using the S Pen™ to Write
[Interactive Simulation]
Discover how to use the S Pen to write on your Samsung Galaxy Note 10.1.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Note® 10.1 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy Note 10.1.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note™ 10.1 to connect to a Wi-Fi network.
Samsung Galaxy Note® 10.1 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Learn how to use group cast on your Samsung Galaxy Note 10.1.

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