Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your New Android Tablet
[How to Use Guide]
Learn how to activate and set up your Android tablet with Verizon Wireless.
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Set Up Device - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Restore and Download Photos / Videos - Verizon Cloud - Android® Tablet
[Device-Specific Instructions]
Here's how to restore content on your Android tablet using Verizon Cloud.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Samsung Galaxy Note® 10.1 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card in your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card on your Samsung Galaxy Note 10.1.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Turn Battery Optimization On / Off - Android® 6.0 and higher (Samsung)
[Device-Specific Instructions]
Battery optimization helps conserve battery power on your Samsung device and is turned on by default.
Soft Reset - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Delete Paired Bluetooth® Connection - Android®
[Device-Specific Instructions]
Here's how to delete a Bluetooth connection from your Android device.
Samsung Galaxy Note® 10.1 Simulator: Pairing With a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note™ 10.1 with your Bluetooth headset.
Samsung Galaxy Note® 10.1 Simulator: Turning Bluetooth® On
[Interactive Simulation]
Learn how to turn on Bluetooth functionality on your Samsung Galaxy Note 10.1.

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Camera, Photos & Videos

Restore and Download Photos / Videos - Verizon Cloud - Android® Tablet
[Device-Specific Instructions]
Here's how to restore content on your Android tablet using Verizon Cloud.
Samsung Galaxy Note® 10.1 Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting messaging on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note 10.1. .
Samsung Galaxy Note® 10.1 Simulator: Sharing
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note II.
Samsung Galaxy Note® 10.1 Simulator: Using Best Shot
[Interactive Simulation]
Discover how to use Best Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Buddy Photo Share
[Interactive Simulation]
Discover how to use Buddy Share on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Burst Shot
[Interactive Simulation]
An interactive guide on how to use Burst Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Share Shot
[Interactive Simulation]
An interactive guide on how to use Share Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Note 10.1.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If you need to facilitate a connection between your device and a computer with the Android SDK (software development kit), view this info If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Back Up Contacts - Verizon Cloud - Android® Tablet
[Device-Specific Instructions]
Here's how to back up your contacts on your Android tablet.
Edit a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Adding People
[Interactive Simulation]
Learn how to add people on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Favorite Contact
[Interactive Simulation]
contacts, address book, Samsung Galaxy Note 10.1, Samsung, simulator, support, droid, android, adding a favorite contact, add a fave contact
Samsung Galaxy Note® 10.1 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sharing Contact Information
[Interactive Simulation]
Discover how to share contact information on your Samsung Galaxy Note 10.1.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Cancel Verizon Data Service Auto-Renew (Prepaid) - Android® Tablet
[Device-Specific Instructions]
Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.
Change Verizon Data Service Plan (Prepaid) - Android® Tablet
[Device-Specific Instructions]
Here's how to change the Prepaid Verizon data service plan on an Android tablet.
Forgot Verizon Data Service Username / Password (Prepaid) - Android® Tablet
[Device-Specific Instructions]
Here's how to view your username or reset your password for your Verizon data service on your Android tablet.
Manage Data Usage - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Date & Time

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - Samsung Galaxy Note 10.1
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Turn Screen Rotation On / Off - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If the display on your Galaxy Note 10.1 doesn't rotate, this shows how to fix it.
Airplane Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note 10.1 by adjusting the screen timeout.
Samsung Galaxy Note® 10.1 Simulator: Changing Motion Settings
[Interactive Simulation]
Learn how to change gesture settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your Samsung Galaxy Note 10.1.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Update the Gmail Password - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
Here's how to delete Gmail messages from your Android smartphone / tablet.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Compose and Send Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to compose and send a Gmail message.
Remove Gmail™ Account - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Removing then re-adding a Gmail account on your Galaxy Note 10.1 often fixes email issues.
Reply to a Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to reply to a Gmail message.
Add an Existing Google™ Account - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Here's how to add an existing Google account to your Galaxy Note 10.1 tablet.
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Here's how to add, edit or remove a signature for your Gmail messages.
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Perform a Gmail™ Sync - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If your Google email, contacts, calendar, etc. aren't syncing, view this info.
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Removing then re-adding a work email account on your Galaxy Note 10.1 often fixes email issues.
Samsung Galaxy Note® 10.1 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note™ 10.1 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your Samsung Galaxy Note 10.1.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to locate your Android device remotely.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Create a New Google™ Account - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Here's how to create a new Google account on your Samsung Galaxy Note® 10.1.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Add Layers - Google Maps™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Samsung Galaxy Note® 10.1 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note 10.1.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Allow / Block Browser Cookies - Chrome™ Browser - Android® 
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Turn JavaScript On / Off - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you can't view web pages on your device, checking your JavaScript settings often helps.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
Web Browser - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Opening Browser Windows
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web while on a Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search the web by voice with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Switching Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Samsung Galaxy Note 10.1.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Unlock Screen - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
To unlock the screen on your Galaxy Note 10.1, check out this info.
Samsung Galaxy Note® 10.1 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock your Samsung Galaxy Note 10.1.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Check Memory - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Music

Rename a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to rename a music playlist via the Google Play Music app.
Create Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to create a music playlist via the Google Play Music app.
Play Music Files - Google Play™ Music - Android™
[Device-Specific Instructions]
Here's how to play music files via the Google Play Music app.
Add a Song to a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to add a song to a music playlist via the Google Play Music app.
Delete a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to delete a music playlist via the Google Play Music app.
Remove a Song from a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to remove a song from a music playlist via the Google Play Music app.

Navigating & Multitasking

Samsung Galaxy Note® 10.1 Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notifications Panel of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a screen on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a lock screen shortcut on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close open apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Creating a Folder
[Interactive Simulation]
Learn how to create a folder on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to delete widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to add and delete a screen on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Resizing Widgets and Apps
[Interactive Simulation]
Discover how to resize widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Turning the Device On
[Interactive Simulation]
Learn how to turn on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Cascade View
[Interactive Simulation]
Learn how to use cascade view on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Duel View
[Interactive Simulation]
A visual guide on how to use duel view on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Multi-Tasking
[Interactive Simulation]
Discover how to use multi-tasking on your Samsung Galaxy Note 10.1.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If your Galaxy Note 10.1 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Factory Data Reset (Powered On) - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If your Galaxy Note 10.1 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
View Software Version - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Here's how to view the software version your Samsung Galaxy Note 10.1 is running.

SIM Card

Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
How to Insert a SIM Card
[Video]
This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.
Length: 1:22
Unblock SIM PIN - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Modify SIM PIN - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your Samsung Galaxy Note 10.1.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Set Ringtones - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Capturing Screen Shots
[Interactive Simulation]
Discover how to capture screenshots on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Air View
[Interactive Simulation]
A visual guide on how to use Air View on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Easy Clip
[Interactive Simulation]
Discover how to use Easy Clip on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Gestures
[Interactive Simulation]
Learn how to use the S Pen™ gestures on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Idea Sketch
[Interactive Simulation]
An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Note
[Interactive Simulation]
Discover how to use a pop up note on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Video
[Interactive Simulation]
An interactive walkthrough on how to use pop up video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using the S Pen™ to Write
[Interactive Simulation]
Discover how to use the S Pen to write on your Samsung Galaxy Note 10.1.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wallpapers/Theme

Samsung Galaxy Note® 10.1 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy Note 10.1.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Samsung Galaxy Note® 10.1 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note™ 10.1 to connect to a Wi-Fi network.
Samsung Galaxy Note® 10.1 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Learn how to use group cast on your Samsung Galaxy Note 10.1.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Wi-Fi On / Off - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

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