Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple Watch® Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Motorola moto e4
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Insert SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Samsung Galaxy Note® 10.1 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card in your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card on your Samsung Galaxy Note 10.1.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
To update the e911 address on your device that's used by emergency personnel, view this info.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Samsung Galaxy Note® 10.1 Simulator: Pairing With a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note™ 10.1 with your Bluetooth headset.
Samsung Galaxy Note® 10.1 Simulator: Turning Bluetooth® On
[Interactive Simulation]
Learn how to turn on Bluetooth functionality on your Samsung Galaxy Note 10.1.

Calendar

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Camera, Photos & Videos

Samsung Galaxy Note® 10.1 Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting messaging on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note 10.1. .
Samsung Galaxy Note® 10.1 Simulator: Sharing
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note II.
Samsung Galaxy Note® 10.1 Simulator: Using Best Shot
[Interactive Simulation]
Discover how to use Best Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Buddy Photo Share
[Interactive Simulation]
Discover how to use Buddy Share on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Burst Shot
[Interactive Simulation]
An interactive guide on how to use Burst Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Share Shot
[Interactive Simulation]
An interactive guide on how to use Share Shot on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Samsung Galaxy Note 10.1.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Edit a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Adding People
[Interactive Simulation]
Learn how to add people on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Favorite Contact
[Interactive Simulation]
contacts, address book, Samsung Galaxy Note 10.1, Samsung, simulator, support, droid, android, adding a favorite contact, add a fave contact
Samsung Galaxy Note® 10.1 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sharing Contact Information
[Interactive Simulation]
Discover how to share contact information on your Samsung Galaxy Note 10.1.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Check for Physical Damage
[Device-Specific Instructions]
View MAC Address - Samsung Galaxy Note 10.1
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Airplane Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note 10.1 by adjusting the screen timeout.
Samsung Galaxy Note® 10.1 Simulator: Changing Motion Settings
[Interactive Simulation]
Learn how to change gesture settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your Samsung Galaxy Note 10.1.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail Password - Android®
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Remove Gmail™ Account - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® 10.1 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note™ 10.1 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your Samsung Galaxy Note 10.1.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate and lock your device, view this info.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy Note® 10.1 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note 10.1.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Web Browser - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Opening Browser Windows
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the web browser of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web while on a Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search the web by voice with your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Switching Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Samsung Galaxy Note 10.1.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock your Samsung Galaxy Note 10.1.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy Note® 10.1 Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notifications Panel of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a screen on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a lock screen shortcut on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close open apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Creating a Folder
[Interactive Simulation]
Learn how to create a folder on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to delete widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to add and delete a screen on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Resizing Widgets and Apps
[Interactive Simulation]
Discover how to resize widgets and apps on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Turning the Device On
[Interactive Simulation]
Learn how to turn on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Cascade View
[Interactive Simulation]
Learn how to use cascade view on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Duel View
[Interactive Simulation]
A visual guide on how to use duel view on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Multi-Tasking
[Interactive Simulation]
Discover how to use multi-tasking on your Samsung Galaxy Note 10.1.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: Samsung Galaxy Note 10.1
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note 10.1.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Factory Data Reset (Powered On) - Samsung Galaxy Note™ 10.1
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
How to Insert a SIM Card
[Video]
This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.
Length: 1:22
Unblock SIM PIN - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SIM Card - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Modify SIM PIN - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your Samsung Galaxy Note 10.1.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note 10.1
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Set Ringtones - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy Note® 10.1 Simulator: Capturing Screen Shots
[Interactive Simulation]
Discover how to capture screenshots on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Air View
[Interactive Simulation]
A visual guide on how to use Air View on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Easy Clip
[Interactive Simulation]
Discover how to use Easy Clip on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Gestures
[Interactive Simulation]
Learn how to use the S Pen™ gestures on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Idea Sketch
[Interactive Simulation]
An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Note
[Interactive Simulation]
Discover how to use a pop up note on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Pop Up Video
[Interactive Simulation]
An interactive walkthrough on how to use pop up video on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using the S Pen™ to Write
[Interactive Simulation]
Discover how to use the S Pen to write on your Samsung Galaxy Note 10.1.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Common Accessibility Settings - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Note® 10.1 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy Note 10.1.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Samsung Galaxy Note® 10.1 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note™ 10.1 to connect to a Wi-Fi network.
Samsung Galaxy Note® 10.1 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note 10.1.
Samsung Galaxy Note® 10.1 Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Learn how to use group cast on your Samsung Galaxy Note 10.1.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Wi-Fi On / Off - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.