Select Your Device
Samsung Galaxy S8
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V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
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Hum+ by Verizon
Stylo™ 2 V
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Verizon 4G LTE Broadband Router
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GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
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Moto Z Droid Edition
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DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
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iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
Motorola MOTO Q™ music 9m
Arlo Go
Sharp KIN™ TWO
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Gear Manager Settings - Samsung Note® 3
[Device-Specific Instructions]
Does the Galaxy Note 3 come with a microSD card inserted?
[Community]
PrietoChulo asked Verizon Wireless: Q: Does the Galaxy Note 3 come with a microSD card inserted? A: The Samsung Galaxy Note 3 has an on-board memory of 16GB, but this may vary depending on what is already on the device. It has a removable memory card slot and you can purchase a microSD card...
How much memory does the Samsung Galaxy Note 3 have?
[Community]
Juanchi11001 asked Verizon Wireless: Q: How much memory does the Samsung Galaxy Note 3 have? A:The Samsung Galaxy Note 3 has 32 MB of memory and it can support a microSD card up of to 64GB.

Activation & Initial Setup

How do I activate a Note 3 I recently purchased?
[Community]
I currently have a razr maxx xt912 with unlimited data. If i bought a note 3 outright from any source is it just a matter of putting the sim out of my razr into the note 3 to have it up and running or is there something else that needs to be done. I am aware that it needs to be a Verizon note  3...

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating and Setting Up Your Samsung Galaxy Note 3 - Existing Customers
[How to Use Guide]
Learn how to activate and set up your Samsung Galaxy Note 3 if you're already a Verizon Wireless customer.
Activating and Setting Up Your Samsung Galaxy Note - New Customers
[How to Use Guide]
Learn how to activate and set up your Samsung Galaxy Note 3 if you're a new Verizon Wireless customer.
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Media Share - Samsung Galaxy Note® 3
[Device-Specific Instructions]
S Beam™ On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Inserting a MicroSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Removing a MicroSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy Note 3 smartphone.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy Note® 3
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove the Battery - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Insert the Battery - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Power Saver On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Is the Galaxy note 3 compatible with a generic charger?
[Community]
I'd like to use the charger from my old Droid to charge My Samsung Galaxy Note 3 which is USB 3.0 vs USB 2.0. Any issues
When I try to charge the phone it says 'for faster charge use original cable.' How do I stop this?
[Community]
Just got my Note 3 late yesterday afternoon. When I try to charge the phone it says for faster charge use original cable and that is what I am doing. Even tried a different charger and it says the same thing so I have not been able to use my phone at all. Please help. I am going back to the store today...
Why isn't my device charging normally?
[Community]
Hi all.  I just got my note 3 last week Monday.   I've been noticing some charging issues.   Using the rapid charger that came with my device....if I turn my phone OFF and leave it to charge over night it will only be at 99% in the morning when I turn it on.  It quickly goes...
Why won't my Samsung Galaxy Note 3 charge after upgrading?
[Community]
I was uploaded by Google, Verizon & Samsung with new features and upgraded from Android 4.4.4 to Android 5.0 on 4/22/15.today (2 am EDT,my phone's started acting wacky. When NOT plugged into a charger it keeps repeating the same cycle over & over. When NOT plugged into a charger it issues...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Wi-Fi and Bluetooth on Your Samsung Galaxy Note 3
[Video]
Learn how to pair your Samsung Galaxy Note 3 with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:33
Bluetooth® On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note 3 with your Bluetooth device.
Samsung Galaxy Note® 3 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your Samsung Galaxy Note 3.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Call History - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Calling and Messaging on Your Samsung Galaxy Note 3
[Video]
Learn how to call and message on your Samsung Galaxy Note 3.
Length: 2:28
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How can I block numbers without using Familybase?
[Community]
I want to block a number with Verizon but it said I can't download family base how can I block a number with Verizon
Redial - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Placing a Call in Easy Mode
[Interactive Simulation]
Discover how to place a call in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a contact group on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy Note 3 smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Samsung GALAXY Note® 3 Camera/Camcorder Overview
[Video]
Learn the basics of taking, sharing and storing photos on your Samsung GALAXY Note® 3. Watch this video to see step by step instructions to get you started with using the camera and camcorder.
Length: 1:46
Samsung GALAXY Note® 3 Camera Smart Modes
[Video]
Smart mode offers fun camera features like panorama and Best Photo, which gives you eight photos in a series so that you can pick the best shot. Watch this video to learn more about these settings on your Samsung GALAXY Note® 3.
Length: 1:31
Turn HDMI On / Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Is there a flash on the Galaxy Note 3 camera?
[Community]
Does the galaxy note 3 have a flash for the camera
Media Share - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video settings to easily send it a message on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Turning On the Flash
[Interactive Simulation]
A visual guide to turning the flash on when taking pictures on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Best Face
[Interactive Simulation]
A visual guide on using the best face feature on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Best Photo
[Interactive Simulation]
An interactive guide on using the best photo feature on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Dual Shot
[Interactive Simulation]
A visual guide on using the dual shot feature on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Video
[Interactive Simulation]
Explore the most common video features on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking pictures on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out using your Samsung Galaxy Note 3.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Edit a Contact - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note 3
[Device-Specific Instructions]
How do I prevent a "Contacts Stopped" error on my device?
[Community]
Samsung Note 3 with latest updates. Since the update, Phone has worked as expected. Tonight, I tried to make a call and the Phone App closed with a pop-up that said, Unfortunately, Contacts has stopped. If I open Contacts, I seem to be able to make a call. I have tried all the 'usual' clear...
Samsung Galaxy Note® 3 Simulator: Accessing a Favorite Contact
[Interactive Simulation]
Discover how to access a favorite contact while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Adding a Contact to the Favorite Contacts Widget in Easy Mode
[Interactive Simulation]
Learn how to add a contact to the favorite contacts widget while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group of contacts on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Deleting a Contact From Favorites
[Interactive Simulation]
Learn how to delete a contact from your favorites while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy Note 3 smartphone.
View Contact Sync Source - Samsung Galaxy Note® 3
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
[Community]
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
How do I completely disable my mobile data?
[Community]
Hey i have a note 3 from Verizon and after the lollipop update i cant completely disable my mobile data. Everywhere i go on the phone says the data is disable but i stiill getting whatsapp massages and i can browse the web. I did a factory reset to see if it get fix but still the same.

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Should I report my stolen device?
[Community]
My Samsung Note 3 was stolen a couple of months ago.  I didn't have insurance on it, so I saw no need to report it.  Friends told me that it would be chopped up and to forget about it. I'm currently using my old Droid.  Is this any reason for me to report the theft?  Please advise. ...
View Phone Number - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Device Settings

Accelerometer Rotation - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Set Up Printing - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy Note 3
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Screen Mirroring - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® 3
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
System Select - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How do I download android cube?
[Community]
Weird pop up happens when texting or on the internet that says i need to update because my keyboard is obselte, it is taking me to androidcube website which directs itself to a different app everytime. I have not downloaded this app or clicked the link but it keeps popping up whenever i go into my messages...
How do I insert a WAIT or a PAUSE function?
[Community]
I'd like to program a LOCAL ACCESS NUMBER, then insert a WAIT or a PAUSE function, followed by a constant string of numbers [international code, country code and the destination phone number]. Dialing the local, US  access number is not an issue, but I can't find any info in the manual on how to...
How do I prevent a "Contacts Stopped" error on my device?
[Community]
Samsung Note 3 with latest updates. Since the update, Phone has worked as expected. Tonight, I tried to make a call and the Phone App closed with a pop-up that said, Unfortunately, Contacts has stopped. If I open Contacts, I seem to be able to make a call. I have tried all the 'usual' clear...
How do I set up my notifications?
[Community]
Before lollipop I was getting notifications on my lock screen for missed calls, text messages, and voicemails ONLY.  Now, after lollipop, I am getting notofication on the lock screen for application updates, snoozed alarms, email downloads, wifi connections, and all sorts of other stuff I don't care...
How do I stop my keyboard from freezing?
[Community]
Every once in a while, letters stop working on my keyboard. I have to restart to get them to work again. Happens about once a week. Why and how do I keep this from Happening? An example is: I try to type Super Excited and the U, E and P won't work. But once I restart, all the letters work.
How much memory does the Samsung Galaxy Note 3 have?
[Community]
Juanchi11001 asked Verizon Wireless: Q: How much memory does the Samsung Galaxy Note 3 have? A:The Samsung Galaxy Note 3 has 32 MB of memory and it can support a microSD card up of to 64GB.
Samsung Galaxy Note® 3 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Accessing Settings in Easy Mode
[Interactive Simulation]
Discover how to access your Settings menu in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note 3 smartphone by adjusting the screen timeout.
Samsung Galaxy Note® 3 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Note 3 to silent.
Samsung Galaxy Note® 3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note 3 to Airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® 3 Email Setup
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy Note® 3 from Verizon.
Length: 2:28
Gmail™ Sync - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® 3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your Samsung Galaxy Note 3.
Troubleshooting: Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Samsung GALAXY Note® 3 Air Gestures
[Video]
When you turn on air gestures, you can scroll, browse and glance at content with hand movements. Watch this video to learn how to turn on and use air gestures on your Samsung GALAXY Note® 3.
Length: 1:39
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
GPS Location - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung GALAXY Note® 3 My Magazine
[Video]
My Magazine is an app that keeps you constantly updated on news, social feeds and personal content like photos, music, email and more. Watch this video to learn how to quickly access and use My Magazine on your Samsung GALAXY Note® 3.
Length: 1:12
Samsung GALAXY Note® 3 Device Customization
[Video]
Add apps and widgets to your home screen. Create folders. Customize your wallpaper and your Favorites tray. Watch this video to learn how on your Samsung GALAXY Note® 3.
Length: 2:19
How do I remove a city from the current weather conditons on my home page?
[Community]
i have a galaxy note 3.  how do i remove a city from the current weather conditons on my home page?
Window Shade - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
[Community]
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
Mobile HotSpot - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Setting Security for Mobile Hotspot
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Samsung Galaxy Note 3 smartphone so you can decide who can use your Internet connection.
Samsung Galaxy Note® 3 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off on your Samsung Galaxy Note 3 smartphone.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Web Browser - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy Note 3.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How to Change Lock Screen Settings on Your Samsung Galaxy Note 3
[Video]
Learn how to pair your Samsung Galaxy Note 3 with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:37
Unlock the Device - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Smart Lock - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Restore Default Settings - Samsung
[Device-Specific Instructions]
Modify the SIM PIN - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Set Up Screen Lock - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Password Options - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy Note 3 smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Navigating & Multitasking

Samsung GALAXY Note® 3 Using Multi Window™
[Video]
Learn how to turn on and use Multi Window™. Watch this video to see step by step instructions so you can multi-task with ease on your Samsung GALAXY Note® 3
Length: 1:13
Recently Used Apps - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung GALAXY Note® 3 S Finder
[Video]
With S Finder and the S Pen, you can quickly search your Samsung GALAXY Note® 3 for what you need. Tag important content, browse by date and search the web for answers.
Length: :56
Samsung GALAXY Note® 3 Easy Mode
[Video]
Easy mode provides a simpler experience for first-time users. Watch this video to learn how to use easy mode on your Samsung GALAXY Note® 3 from Verizon Wireless.
Length: 3:10
Samsung GALAXY Note® 3 Device Navigation
[Video]
Are you new to the Samsung GALAXY Note® 3? Watch this video to learn how to get around your phone including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:12
Samsung Galaxy Note® 3 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
A visual guide for accessing and clearing the Notification Panel on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your Home screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding Widgets and Apps to the Lock Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your lock screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
A visual guide on how to add and change a lock screen shortcut on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on your Home screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
Learn how to resize widgets on the Home screen of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy Note 3 smartphone on and off.

Near Field Communication (NFC)

S Beam™ On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Using NFC and S Beam
[Interactive Simulation]
Learn how to use NFC and S Beam on your Samsung Galaxy Note 3.

Operating System & Software

Samsung Galaxy Note 3 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® 3
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - Samsung Galaxy Note® 3
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Why do I get an error code 402 when I try to update?
[Community]
I have been trying for months to download and install the software update for my galaxy note 3 I currently have 4.4.4 running. The first download installed with no problem. The lollipop download starts installation then fails... Error code 402.  I have done a factory reset and no change. It wouldn't...

S Pen

Samsung GALAXY Note® 3 Air Command
[Video]
Watch this video to learn how to use Air Commands with Action Memo, Scrapbooker, S Finder and Screen Write using the S Pen.
Length: 2:04
Samsung GALAXY Note® 3 Air View™
[Video]
Hover the pen without touching your phone to preview messages, pictures and more. Watch this video to learn to set up and use Air View on your Samsung GALAXY Note® 3.
Length: 1:11
Samsung GALAXY Note® 3 S Pen™
[Video]
Like writing, rather than typing? Anywhere you can input text, you can write with the S Pen™ instead. Watch this video for a tour of S Pen and S Pen Integration on your Samsung GALAXY Note® 3.
Length: 1:47
Samsung Galaxy Note® 3 Simulator: Using the S Pen to Write
[Interactive Simulation]
Learn how to use the S Pen to write on your Samsung Galaxy Note 3.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Modify the SIM PIN - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Can I use an Australian SIM card in my Note 3?
[Community]
Hi, I have a Samsung Note 3 from the USA, and I am travelling to Australia in a few weeks. I would like to know if I can buy a prepaid SIM card there to use in my phone so that I have a local number and I can use data without spending a million bucks on it. Has anyone done this, or do you have any suggestions?...
I ordered and received my Samsung Galaxy Note 3. The shipping papers state that the SIM card should be included, but I can't find it. Where is it located?
[Community]
twideman1 asked Verizon Wireless: Q: I ordered and received my Samsung Galaxy Note 3. The shipping papers state that the SIM card should be included, but I can't find it. Where is it located? A: The SIM card in this device is pre-installed. You can view the card by following the visuals here....
Is this device factory unlocked?
[Community]
I have my old Note 3 and I am looking to sell it.  I am wanting to know if it came factory unlocked?
Samsung Galaxy Note® 3 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a Micro SIM card into your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a Micro SIM card from your Samsung Galaxy Note 3 smartphone.
Some phones require you activate the SIM card - does this have to be done with the Samsung Galaxy Note 3?
[Community]
wt2006 asked Verizon Wireless: Q: Some phones require you activate the SIM card - does this have to be done with the Samsung Galaxy Note 3? A:The Samsung Galaxy Note 3 comes with a pre-installed 4G SIM which will be configured to be activated with your wireless phone number.
The SIM card in my Galaxy Note 3 is not working. How do I fix it?
[Community]
I was talking on the phone with my family and my phone cut out. I thought it was me losing signal. Nothing new. I looked at my phone and I had the "No SIM card" icon and pop-up on how to properly insert it. I took out said SIM card, placed it back in, turned it off and on, then repeated four times. I...
Unblock SIM PIN - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Where do I find my PUK code?
[Community]
how do i get the puk code
Where do I find my PUK code?
[Community]
I accidently locked my sim card using too many tries on the passcode. Knowit wants a PUK# to reset my passcode. What is the PUK #?
Will my Note 3 work in Australia with a local sim card?
[Community]
Also, do I have to contact Verizon to unlock it?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note® 3
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Alerts - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Can you use different ringtones for text messages on the Samsung Galaxy S3?
[Community]
CCGemini asked Verizon Wireless: Q: Can you use different ringtones for text messages on the Samsung Galaxy S3? A:  Yes, you can set different ringtones for text message alerts in the Samsung Galaxy Note 3:  1) Open Messages 2) Press menu button 3) Select Settings 4) Select More tab...
Is there a way to see text messages as they come instead of having to go to each individual thread?
[Community]
Is there a way to see text messages as they come instead of having to go to each individual thread? I want to be able to just scroll and see them . I am not talking about as in sending a group text.
Samsung Galaxy Note® 3 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Samsung Galaxy Note 3.
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung GALAXY Note® 3 Tips and Tricks
[Video]
Want to take it to the next level? Watch this video to learn how to change shortcuts in the Notifications panel and learn tips on using the video player on your Samsung GALAXY Note® 3.
Length: 1:19
Samsung Galaxy Note® 3 Simulator: Adding and Deleting Screens
[Interactive Simulation]
An interactive guide on how to add and delete home screens on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing screenshots on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Installing Samsung Hub
[Interactive Simulation]
Learn how to install Samsung Hub on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Opening My Magazine
[Interactive Simulation]
Learn how to open My Magazine on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Searching Samsung Hub
[Interactive Simulation]
Learn how to search Samsung Hub on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up S Voice™
[Interactive Simulation]
Learn how to set up S Voice on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up WatchON
[Interactive Simulation]
Learn how to set up WatchON on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up Widgets and Apps on the Lock Screen
[Interactive Simulation]
An interactive guide on how to set up widgets and apps to your lock screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing a Translation
[Interactive Simulation]
Learn how to share a translation in S Translator on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Back to Standard Mode from Easy Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching to Easy Mode
[Interactive Simulation]
Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Translating Text
[Interactive Simulation]
Learn how to translate text in S Translator on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Translating through Voice
[Interactive Simulation]
feature_translate_voice
Samsung Galaxy Note® 3 Simulator: Using Air Command
[Interactive Simulation]
Learn how to use air command in S Pen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Air View™
[Interactive Simulation]
Learn how to use Air View on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Easy Clip
[Interactive Simulation]
Learn how to use Easy Clip in S Pen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Group Play
[Interactive Simulation]
Learn how to use Group Play on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using My Magazine
[Interactive Simulation]
Discover how to use My Magazine on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Pop Up Note
[Interactive Simulation]
Learn how to use use Pop Up Note on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Pop Up Video
[Interactive Simulation]
Discover how to use Pop Up Video on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Preset Phrases
[Interactive Simulation]
Discover how to use preset phrases in S Translator on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Samsung Hub
[Interactive Simulation]
Discover how to use Samsung Hub on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Screen Mirroring
[Interactive Simulation]
Learn how to use screen mirroring on your Samsung Galaxy Note 3.

TV

DLNA Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung GALAXY Note® 3 WatchON™
[Video]
WatchON™ is a TV remote control app for your Samsung GALAXY Note® 3. Watch this video to learn how to set up this feature.
Length: 1:05
HDMI Format - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How do I view Netflix from my device on my TV?
[Community]
Have Note 4 need to know how to watch Netflix from my phone onto my tv ?

Visual & Hearing Accessibility

Visual and Hearing Accessibility Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Note® 3 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the wallpaper on your Samsung Galaxy Note 3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® 3
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi and Bluetooth on Your Samsung Galaxy Note 3
[Video]
Learn how to pair your Samsung Galaxy Note 3 with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:33
Samsung Galaxy Note® 3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy Note 3 to a Wi-Fi network.
Samsung Galaxy Note® 3 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Learn how to use Wi-Fi Direct on your Samsung Galaxy Note 3.
Why does my Galaxy Note 3 only access the internet when connected to wi-fi?
[Community]
For 2 days now my note 3 can only access the internet when connected to wifi. The mobile data is checked as "on". Anybody have any ideas?
Wi-Fi On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Still Have Questions?


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