Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Insert the SIM Card - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activating Your Samsung Galaxy Note 4 - Existing Customers
[How to Use Guide]
Samsung Galaxy Note® 4 activation and setup guide for existing Verizon Wireless customers.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your Samsung Galaxy Note 4 - New Customers
[How to Use Guide]
Samsung Galaxy Note® 4 activation and setup guide for new Verizon Wireless customers.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Transfer Music Files to the Device - Samsung Galaxy Note® 4
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Media Share - Samsung Galaxy Note® 4
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Quick Settings - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Power Saver Settings - Samsung Galaxy Note 4
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy Note 4.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy Note® 4
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove the Battery - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Manager - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Battery Conservation Tips and Tricks for Your Samsung Galaxy Note® 4
[Video]
Save battery life by changing the settings on your Samsung Galaxy Note® 4.
Length: 2:55
Power Saving Mode on Your Samsung Galaxy Note® 4
[Video]
Make your charge go further with Power Saving Mode on your Samsung Galaxy Note® 4 from Verizon.
Length: 1:22
Insert the Battery - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Automatic Restore - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Samsung Galaxy Note 4's battery life for the most important functions.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Setting Up Wi-Fi & Bluetooth on Your Samsung Galaxy Note® 4
[Video]
Connect to a Wi-Fi Network and pair your tablet with a device through Bluetooth® on your Samsung Galaxy Note® 4.
Length: 2:11
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
How do I stop music from starting automatically when a bluetooth ear piece connects?
[Community]
Does anyone know how to keep the music app from auto playing when I connect my blue tooth ear piece? It's driving me crazy because when I'm on a call and switch to Bluetooth the music starts playing. Any help would greatly be appreciated. Thanks,Gregg
Samsung Galaxy Note® 4 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Samsung Galaxy Note 4 with your Bluetooth device.

Calendar

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy Note® 4
[Video]
Learn how to make calls using your Samsung Galaxy Note® 4 from Verizon.
Length: 1:19
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Redial - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Note® 4
[Device-Specific Instructions]
How do I make conference calls?
[Community]
Someone please tell me, because I am extremely frustrated by this. I am unable to merge calls, nor can I conference call on my Samsung Galaxy Note 4. Before the update I could swap calls now I cant. I called Samsung and they told me it was my carrier that stopped this feature. The device is a phone first...
How do I see my Call Log Records?
[Community]
How do I see my call log records
Samsung Galaxy Note® 4 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note 4 to call a new number.
Samsung Galaxy Note® 4 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
See how to teach kids to call 911 on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy Note 4.
Why won't calls go to voice mail?
[Community]
For the last week, I have been unable to have calls go to my voicemail, I have a Note 4. The caller hears it ring 4 times then gets a recording that says "Verizon can not complete your call as dialed" then the caller hears it ring 4 more times then disconnects. Any ideas??? Oh and if I hear it ring I...

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Advanced Camera Features on Your Samsung Galaxy Note® 4
[Video]
Explore fun camera settings on your Samsung Galaxy Note® 4.
Length: 2:15
How to Use Snap Note™ on Your Samsung Galaxy Note® 4
[Video]
Convert whiteboard notes into digital ones on your Samsung Galaxy Note® 4 from Verizon.
Length: 1:05
Google Photos
[Device-Specific Instructions]
Media Share - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Turn HDMI On / Off - Samsung Galaxy Note® 4
[Device-Specific Instructions]
HDMI Format - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy Note® 4
[Video]
Take, share and store photos on your Samsung Galaxy Note® 4.
Length: 1:45
How do I stop the camera from recording video automatically?
[Community]
When in camera mode and I switch to video the phone auto starts recording, how do you turn this option off?
Samsung Galaxy Note® 4 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Find out how to take a picture while recording a video on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy Note 4.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Caller-ID Image - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Contact - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
How can I delete contacts from the cloud on a note 4?
[Community]
How can I deleted contacts from the cloud on my note 4?
How do I stop an "unfortunately contacts has stopped on phone" error?
[Community]
today, I suddenly got this message after using the phone app - now I cannot make a phone call - it just comes up with this message - I can go into contacts and call using the phone - but only to my contacts - when I try using the keyboard it shuts down with the same message.  already tried what was...
Samsung Galaxy Note® 4 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy Note 4 without looking at it.
Samsung Galaxy Note® 4 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note 4.
View Contact Sync Source - Samsung Galaxy Note® 4
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note 4
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I disable data but not wifi?
[Community]
I'm in an area for a few days with no verizon cell service but do have wifi. The samsung galaxy note 4 quickly drains the battery while trying to find cell service. How can I turn off just the cellular radio and stop the battery drain without turning off wifi also?
Would Travel Pass on a Samsung Galaxy Note 4 work in France and the UK?
[Community]
I am planning the honeymoon for my Fiance' and I to Paris for 4 days and Scotland for 11 days.  We are planning on using WiFi whenever possible but if the need arose to utilize the cell phone service, we were going to use the Verizon Travelpass.  $10 a day to use our domestic unlimited calls,...

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
View MAC Address - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Signal Strength - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Where do I find the Note 4 serial number?
[Community]
where do I find the Note 4 serial number?

Device Settings

Screen Mirroring - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Set Up Printing - Samsung Galaxy Note® 4
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy Note 4
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset All Settings - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Quick Settings - Samsung Galaxy Note® 4
[Device-Specific Instructions]
DLNA Settings - Samsung Galaxy Note® 4
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® 4
[Device-Specific Instructions]
How I disable the finger scanner?
[Community]
I activated the finger scanner of my Galaxy note 4, but I didn't like, I tried to disable but I didn't do
How do I change the security lock on my device?
[Community]
Ok. This is currently happening on my Motorola droid turbo and my husband's Samsung Galaxy note 4. He set his lock screen to use his finger swipe for one day at work and now it won't let him change it back. Then I changed mine today from the plain swipe to the pin lock. And I went in to change it back...
How do I shut off amber alerts on the galaxy note 4?
[Community]
how to shut off amber alerts in galaxy note 4
How do I stop popups from touchwiz?
[Community]
Every time I spend a few minutes in an application and touch my home button I get prompted to "Select a home app" for either touchwiz home or touchwiz easy home. I will select Touchwiz home and choose always so it becomes the default... but THIS HAPPENS EVERY TIME I PUSH THE HOME BUTTON. It's VERY annoying....
Samsung Galaxy Note® 4 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy Note 4 to change alert sounds, turn off GPS and more.
Samsung Galaxy Note® 4 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy Note 4 by adjusting the screen timeout.
Samsung Galaxy Note® 4 Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note 4 to Airplane mode.
System Select - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy Note® 4
[Device-Specific Instructions]
If the color scheme on your Galaxy Note 4 is reversed, view this.
Where can I find slo- and fast-motion video settings on my device?
[Community]
Note 4 missing video recording modes after update.  How do I get back the slo-mo, fast-mo settings?
Why is my screen in black & white?
[Community]
Can anyone help me with my galaxy note4. My grandson switched it and I can't find where to change it back to color. Can anyone help me fix this. Thanks Berd

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Remove a Gmail Account - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login/not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy Note® 4
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy Note® 4. Watch this video to learn how.
Length: 3:06
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® 4 Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo to an email with your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy Note 4.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Signal Strength - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Customizing Your Samsung Galaxy Note® 4
[Video]
Personalize the home screen on your Samsung Galaxy Note® 4.
Length: 2:53
Samsung Galaxy Note® 4 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
See how to place apps and widgets on the Home screen of your Samsung Galaxy Note 4 for quick access to them.
Samsung Galaxy Note® 4 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy Note 4 to help organize your apps.
Samsung Galaxy Note® 4 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to access your favorite apps right from the Lock screen on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
Discover how to remove apps and widgets from the Home screen of your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy Note 4.
What is the best way to back up home screens?
[Community]
What is the best /easiest way to backup everything on all my home screens & my app drawers Apps, Folders, Widgets, online sites I have added shortcuts to home screen with also???  I'm getting ready to download & install a new launcher but it's taken me forever to set up my phone's screens...
Window Shade - Samsung Galaxy Note® 4
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I use note 4 as hotspot for laptop?
[Community]
I will be traveling out of state next month, csn I use my note 4 as a mobile hotspot for my laptop?

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy Note® 4
[Video]
Take a tour of Google Chrome on your Samsung Galaxy Note® 4
Length: 2:00
Web Browser - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note 4, so it's easy to find later.
Samsung Galaxy Note® 4 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note 4.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy Note 4.

Lock, Unlock, Password & Security

Set Up Screen Lock - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remove Fingerprint - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Smart Lock - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Customizing Lock Screen Settings on Your Samsung Galaxy Note® 4
[Video]
Customize your Lock screen settings on your Samsung Galaxy Note® 4 from Verizon.
Length: 2:02
Restore Default Settings - Samsung
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Fingerprint Scanner Setup on Your Samsung Galaxy Note® 4
[Video]
Access your phone, websites and more using your finger on your Samsung Galaxy Note® from Verizon
Length: 1:42
Password Options - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Modify the SIM PIN - Samsung Galaxy Note® 4
[Device-Specific Instructions]
How do I access my device if I am locked out?
[Community]
I am locked out of my phone
How do I change the security lock on my device?
[Community]
Ok. This is currently happening on my Motorola droid turbo and my husband's Samsung Galaxy note 4. He set his lock screen to use his finger swipe for one day at work and now it won't let him change it back. Then I changed mine today from the plain swipe to the pin lock. And I went in to change it back...
How do I turn off the lock screen on my Note 4?
[Community]
I set my lock screen and now I don't want it on anymore. I go into "security" and and I just want to select "swipe" to unlock it. But its all grayed out and the only security options I have is Pattern, PIN, Password, and Fingerprint. Under "Swipe" it says "turned off by administrator, encryption policy...
Samsung Galaxy Note® 4 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy Note 4 to help protect your private information.
Samsung Galaxy Note® 4 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy Note 4.

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Find out how to put in and take out a microSD card from your Samsung Galaxy Note 4 to add memory for photos, videos, music, documents and more.

Mobile Hotspot

Samsung Galaxy Note® 4 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy Note 4 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Transfer Music Files to the Device - Samsung Galaxy Note® 4
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Media Share - Samsung Galaxy Note® 4
[Device-Specific Instructions]

Navigating & Multitasking

How to Use the Multi-Window Feature on Your Samsung Galaxy Note® 4
[Video]
Use two apps at the same time with Multi Window on your Samsung Galaxy Note® 4.
Length: 1:37
Basic Navigation on Your Samsung Galaxy Note® 4
[Video]
View the key features of your Samsung Galaxy Note® 4.
Length: 2:59
Multi window - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to use your S Pen™ to write on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Using Action Memo
[Interactive Simulation]
Discover how to use action memo with your S Pen™ on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Using Screen Write
[Interactive Simulation]
Learn how to use Multi Window™ on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Samsung Galaxy Note 4.

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy Note® 4
[Video]
Share from your phone with a simple tap using NFC on your Samsung Galaxy Note® 4 from Verizon.
Length: 1:59
Turn NFC On / Off - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Tap & Pay - Samsung Galaxy Note® 4
[Device-Specific Instructions]
S Beam™ On/Off - Samsung Galaxy Note® 4
[Device-Specific Instructions]

Operating System & Software

Samsung Galaxy Note 4 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® 4
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered On) - Samsung Galaxy Note® 4
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Can I download a new software update in Yemen?
[Community]
I bought my Verizon Note 4 and it was Verizon Unlock. I use my new mobile and really interested in using such mobile. when the 5.0.1 update came, I tried to download the last software update available for my mobile but there is a message appear which say ' thesoftware update is not available at the moment,...
Is there a way to restore all my apps quickly after the latest OS update?
[Community]
Is there a way to restore all my apps quickly after the latest OS update? They all disappeared like it did a factory reset.
Note 4 locked up during OS installation. How do I fix this?
[Community]
Looking for some advice here regarding updating the operating system on my note 4. I started the process just be fore 4 am and it is still not complete. The little blue bar s not even a quarter of the way across.  I have read you do not want to take the battery out or anything but it has been about...
Where Can I Find The Verizon Software Repair Assistant For My Device?
[Community]
Where do I find the Verizon Sotfware Repair Assistant?
Why can't I take a screen shot with the s-pen?
[Community]
did lollipop this morning.  now s pen won't do screen shots.  Why?

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Samsung Galaxy Note 4
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Modify the SIM PIN - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Can I use an international SIM card in my Galaxy Note 4
[Community]
I have galaxy note 4, and I know it is CDMA. Can I use international GSM card in my galaxy note 4? Kind Regards,
How can I unlock a Samsung Galaxy Note 4?
[Community]
I bought a samsung galaxy note 4 on verizon that appears to be locked to verizon, How can I unlock this or will verizon help?
Is the Note 4 unlocked for international use?
[Community]
can i use it overseas without any problems?i'll be traveling overseas soon for a business and don't want to carry around 2 phones.is my NON CONTRACT Samsung Note 4 region sim unlocked?Like can i use a Asian Sim card and use it w/o any problems?
Samsung Galaxy Note® 4 Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a nano SIM card from your Samsung Galaxy Note 4.
Why do I get a message saying 'SIM card not detected?'
[Community]
I occasionally get a message saying that my SIM card is not detected, and I must restart. However, my Samsung Galaxy Note 4 has no SIM card - it is a 4G phone using CDMA, and yes, it does not have nor need a SIM card. This is very annoying because each time the message appears I have to restart my phone....
Will a Galaxy Note 2 sim card work in a Note 4?
[Community]
I am getting a verizon note 4 from gazelle.  I am note sure if it will come with a sim card. Will the store help me switch my account with the Note 2 to the Note 4?

Social Networking

Samsung Galaxy Note® 4 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy Note 4 to help protect your account.
Samsung Galaxy Note® 4 Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note 4.

Sounds, Volume & Audio

Volume Controls - Samsung Galaxy Note® 4
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® 4
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy Note® 4 Simulator: Accessing Easy Settings
[Interactive Simulation]
Find out how to access Easy mode settings on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Adding and Removing Apps from the Home screen
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Placing a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Learn how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note 4.
Samsung Galaxy Note® 4 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy Note 4.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Delete Messages - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
View Text Messages - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Auto Signature - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Can I restore a deleted sms message?
[Community]
Can I restore a sms message if it is deleted note 4
How do I block people from texting me on a galaxy note 4?
[Community]
How do you block people from texting you on galaxy note 4?
How do I move text messages from a Droid Maxx to a Galaxy Note 4?
[Community]
How do  I merge text messages from my old phone, droid maxx to my new phone galaxy note4?The messages are on the old phone stored within it's internal memory.The sd card has been transferred to the Note4 along with contacts and photos.
How do I reactivate voice to text?
[Community]
Hi, I just purchased my Note 4 last week..everything has been working fantastically on it thus far..Except about 2 days ago, when I went to text somebody in the normal "Messages" app, the little microphone icon to do voice to text that's usually right between the "Sym" button and comma button mysteriously...
How do I send a group text on my Note 4?
[Community]
how do I send a group text from my galaxy note 4
Is it possible to get my old text messages when I switch devices?
[Community]
Is it at all possible to restore text messages after I upgraded to a new phone?
Why can't I receive text messages?
[Community]
For the past few months I have been having problem receiving text messages. I  have to constantly restart my phone in order for them to come in. Today I am having a problem sending as well. Is there a known issue, or any suggestions? I have a Galaxy Note 4 and I am becoming frustrated with it.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® 4 Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note 4.
Where Can I Find The Verizon Software Repair Assistant For My Device?
[Community]
Where do I find the Verizon Sotfware Repair Assistant?

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Why does my Note 4 keep telling me who is texting me?
[Community]
I bought my note 4 yesterday,  I have an issue when I receive a text message there is a voice that tells me who just sent a text to me! How do I turn that voice off????

Wallpapers/Theme

Samsung Galaxy Note® 4 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Note 4.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth on Your Samsung Galaxy Note® 4
[Video]
Connect to a Wi-Fi Network and pair your tablet with a device through Bluetooth® on your Samsung Galaxy Note® 4.
Length: 2:11
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® 4
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
View MAC Address - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Can I Still Use A device After I Cancel The Line it is on?
[Community]
I have a Note 4 that is almost paid in full. I only use this phone for my granddaughter to play games on and never use it anymore for phone calls, texts, etc. When I pay it off, can I remove this line and still access games, videos, etc for her by connecting to wifi through my Verizon Jetpack?
How do I disable data but not wifi?
[Community]
I'm in an area for a few days with no verizon cell service but do have wifi. The samsung galaxy note 4 quickly drains the battery while trying to find cell service. How can I turn off just the cellular radio and stop the battery drain without turning off wifi also?
Samsung Galaxy Note® 4 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Note 4 to connect to a Wi-Fi network, so you can access the internet without using data.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store