Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Redeem Oculus Promos - Samsung Gear VR
[Device-Specific Instructions]
Using the Charger - Samsung Gear VR
[Device-Specific Instructions]
Install Gear VR Software - Samsung Gear VR
[Device-Specific Instructions]
Remove the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Loading New Apps - Samsung Gear VR
[Device-Specific Instructions]
Install the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Initial Setup - Samsung Gear VR
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Getting to Know Your Samsung Galaxy Note5
[PDF]
Get to know your new Samsung Galaxy Note5 with this quick reference guide.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Samsung Galaxy Note5
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy Note5 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy Note5.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - Samsung Galaxy Note5
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Samsung Galaxy Note5
[Device-Specific Instructions]
Battery Tips for Your Samsung Galaxy Note5
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy Note5.
Length: 2:05
View Battery Status - Samsung Galaxy Note5
[Device-Specific Instructions]
Power Saving Mode on Your Samsung Galaxy Note5
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy Note5.
Length: 1:35
Battery Overview - Samsung Galaxy Note5
[Device-Specific Instructions]
How do I keep my battery charged longer?
[Community]
My battery is not accessible, however it doesn't stay charged very long anymore? Therefore I can't just change out the battery so what do i do know? I don't and have never put one of those battery apps in because i don't know if it would hurt the phone or not and i don't think they really work anyways....
Power Saver Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Samsung Galaxy Note5's battery life for the most important functions.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth on Your Samsung Galaxy Note5
[Video]
Learn how to pair your Samsung Galaxy Note5 with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:25
Samsung Galaxy Note5 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Samsung Galaxy Note5 with your Bluetooth device.

Calling & Dialing

Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Call History - Samsung Galaxy Note5
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy Note5
[Video]
Learn how to call and message using Bluetooth® and contacts on your Samsung Galaxy Note5.
Length: 1:11
Add a Speed Dial - Samsung Galaxy Note5
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Redial - Samsung Galaxy Note5
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note5
[Device-Specific Instructions]
Manage Interruptions - Samsung Galaxy Note5
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy Note5
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Remove a Speed Dial - Samsung Galaxy Note5
[Device-Specific Instructions]
Call a Number - Samsung Galaxy Note5
[Device-Specific Instructions]
Can I use video calling on the Note 5?
[Community]
Just purchased  a Samsung  Note 5..... does Verizon  support  video calling at this time?
Samsung Galaxy Note5 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note5 to call a new number.
Samsung Galaxy Note5 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
See how to teach kids to call 911 on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy Note5.
Why can't I place video calls on my Note 5?
[Community]
I've activated advanced calling on my device and have enabled HD voice and video call. For some unknown reason I CAN accept a video call but CANNOT place a video call. The video icon is there on my dialer screen but isn't active. Also, my contacts that have video call enabled are not showing a video camera...
Why does my signal change to 1x when I make a call?
[Community]
I just brought a  note 5 when I was  on the phone tonight the 4G signal goes away I get  x1 signal  and I  can't  do anything  with my phone  is this  normal  or how do I fix it

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Advanced Camera Features on Your Samsung Galaxy Note5
[Video]
Explore fun camera settings on your Samsung Galaxy Note5.
Length: 1:34
Google™ Photos
[Device-Specific Instructions]
Camera & Camcorder Overview for Your Samsung Galaxy Note5
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy Note5.
Length: 1:52
HDMI Format - Samsung Galaxy Note5
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Find out how to take a picture while recording a video on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy Note5.
Why doesn't my computer recognize my device?
[Community]
After the upgrade my computer doesn't recognize my phone when connected with a USB cable. I want to transfer my photos to my PC but it doesn't work anymore.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Note5
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Add a Contact - Samsung Galaxy Note5
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Contact - Samsung Galaxy Note5
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - Samsung Galaxy Note5
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
How do I transfer contacts to my replacement galaxy note 5?
[Community]
I have received a replacement phone as my previous unit was damaged.  I cannot turn off the old unit. How do I transfer data from my old phone to the new phone and then activate the new phone?
How do I transfer contacts?
[Community]
How do I transfer contacts from my old Samsung Galaxy S lll  to my Galaxy Note5?
Samsung Galaxy Note5 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy Note5 without looking at it.
Samsung Galaxy Note5 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note5.
View Contact Sync Source - Samsung Galaxy Note5
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy Note5
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy Note5
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note5
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I reconnect the data widget?
[Community]
On my old Galaxy S5 I had a data widget that I was able to use and see the data right away. I've had a Note 5 for quite a while now but the data widget does not show data right away...  The widget from the home screen says 'disconnected.' As often I click that n connect (it makes me log in etc)...
Manage Data Usage - Samsung Galaxy Note5
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy Note5
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy Note5
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy Note5
[Device-Specific Instructions]
Where do I find the ESN number for my device?
[Community]
where do i find the esn number for my device

Device Settings

Mode Change - Samsung Galaxy Note5
[Device-Specific Instructions]
Touch Screen Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Set Up Printing - Samsung Galaxy Note5
[Device-Specific Instructions]
Adjust Font Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
DLNA Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Restriction Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Has anyone had issues with running out of storage on the Note 5?
[Community]
I upgraded my Note 4 to the Iphone 6s Plus, hated it, returned it & got the Samsung Galaxy Note 5 32 gb & now I'm worried that I need the 64 gb becasue I won't have enough storage on the 32gb.  I'm still within my 14 days purchase so I could return it & get the 64gb, I'm just curious...
How do I program a replacement S-Pen?
[Community]
How do you program a replacement S-Pen?
How do I reconnect the data widget?
[Community]
On my old Galaxy S5 I had a data widget that I was able to use and see the data right away. I've had a Note 5 for quite a while now but the data widget does not show data right away...  The widget from the home screen says 'disconnected.' As often I click that n connect (it makes me log in etc)...
Is it easy to block calls on the Note 5?
[Community]
I'm currently debating on switching from the iPhone 6s Plus to the note 5. I'm wondering is it as easy to block a call by just hitting block or is it more complex on the note 5? Ty
Samsung Galaxy Note5 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy Note5 to change alert sounds, turn off GPS and more.
Samsung Galaxy Note5 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy Note5 by adjusting the screen timeout.
Samsung Galaxy Note5 Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note5 to Airplane mode.
Screen Mirroring - Samsung Galaxy Note5
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy Note5
[Device-Specific Instructions]
If the color scheme on your Samsung Galaxy Note5 is reversed, view this.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Gmail™ Sync - Samsung Galaxy Note5
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy Note5
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy Note5.
Length: 2:32
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
View Email Messages - Samsung Galaxy Note5
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Delete Email Messages - Samsung Galaxy Note5
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note5 Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy Note5.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Motions and Gestures - Samsung Galaxy Note5
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

View Signal Strength - Samsung Galaxy Note5
[Device-Specific Instructions]
Customizing Your Samsung Galaxy Note5
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy Note5.
Length: 3:35
Samsung Galaxy Note5 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy Note5 for quick access to them.
Samsung Galaxy Note5 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy Note5 to help organize your apps.
Samsung Galaxy Note5 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to access your favorite apps right from the Lock screen on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Adjusting Apps and Widgets to the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
Discover how to remove apps and widgets from the Home screen of your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy Note5.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy Note5 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy Note5 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Web Browser - Samsung Galaxy Note5
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy Note5
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy Note5.
Length: 1:52
Samsung Galaxy Note5 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note5, so it's easy to find later.
Samsung Galaxy Note5 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note5.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy Note5
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy Note5.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Off Screen Lock - Samsung Galaxy Note5
[Device-Specific Instructions]
How to Use Fingerprint Lock on Your Samsung Galaxy Note5
[Video]
Add security to your phone by learning to use the fingerprint sensor on your Samsung Galaxy Note5 from Verizon.
Length: 1:55
Unlock the Device - Samsung Galaxy Note5
[Device-Specific Instructions]
Smart Lock - Samsung Galaxy Note5
[Device-Specific Instructions]
Set Up Screen Lock - Samsung Galaxy Note5
[Device-Specific Instructions]
Restore Default Settings - Samsung
[Device-Specific Instructions]
Customizing Lock Screen Settings on Your Samsung Galaxy Note5
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy Note5.
Length: 2:11
How Do I Recover My Screen-Lock Password?
[Community]
how do i recover forgotten screen-lock password
Samsung Galaxy Note5 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy Note5 to help protect your private information.
Samsung Galaxy Note5 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy Note5.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Samsung Galaxy Note5
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put in and take out a microSD card from your Samsung Galaxy Note5 to add memory for photos, videos, music, documents and more.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Samsung Galaxy Note5 Simulator: Creating a Station
[Interactive Simulation]
Learn how to create a station on Milk Music™ with your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music™ on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy Note5.

Navigating & Multitasking

How to Use the Split Screen Feature on Your Samsung Galaxy Note5
[Video]
Multitask by using two apps at the same time with Split Screen on your Samsung Galaxy Note5 from Verizon.
Length: 1:19
Using the S Pen and Air Command on Your Samsung Galaxy Note5
[Video]
This video shows how to get started with using the S Pen and Air Command, a unique way to use your phone.
Length: 1:10
Navigating Your Samsung Galaxy Note5
[Video]
Take a tour of your Samsung Galaxy Note5, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:43
Samsung Galaxy Note5 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using Multi Window™
[Interactive Simulation]
Learn how to use Multi Window on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
Discover how to use picture-in-picture video on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Samsung Galaxy Note5.

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy Note5
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy Note5.
Length: 1:56
Turn NFC On / Off - Samsung Galaxy Note5
[Device-Specific Instructions]
Tap & Pay - Samsung Galaxy Note5
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your Samsung Galaxy Note5 to wirelessly transmit information to other compatible devices.

Operating System & Software

Samsung Galaxy Note5 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Software Version - Samsung Galaxy Note5
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy Note5
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Samsung Galaxy Note5
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Auto Restore - Samsung Galaxy Note5
[Device-Specific Instructions]

S Pen

How do I program a replacement S-Pen?
[Community]
How do you program a replacement S-Pen?

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Insert SIM Card - Samsung Galaxy Note5
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy Note5
[Device-Specific Instructions]
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - Samsung Galaxy Note5
[Device-Specific Instructions]
Turn SIM PIN On / Off - Samsung Galaxy Note5
[Device-Specific Instructions]
Modify SIM PIN - Samsung Galaxy Note5
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy Note5
[Device-Specific Instructions]
Can I use my Note 5 in the UK?
[Community]
Travelling to the UK.  Can I use my Samsung Galaxy Note 5 for voice/data/wi-fi?  What do I need to do?
How do I switch my phone number to my Note 5?
[Community]
I just added a new line to my account, I want to switch phones between phone X and the new phone Y. I attepmted to do this online however I received a message that I had to call support. I tried to do this too and kept getting the auto assist! Can any one help me please!
How do I transfer contacts to my replacement galaxy note 5?
[Community]
I have received a replacement phone as my previous unit was damaged.  I cannot turn off the old unit. How do I transfer data from my old phone to the new phone and then activate the new phone?
Samsung Galaxy Note5 Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a nano SIM card from your Samsung Galaxy Note5.
Why do I keep getting a SIM error?
[Community]
I keep getting a message saying that there is no sim card inserte, but there is. I take out the SIM, restart the phone and the same thing could happen again in 2 minutes or2 hours. There is no consistency to it, except that it keeps happening.
Why won't my Note 5 recognize the SIM card?
[Community]
Note 5 keeps asking me to insert the sim card but it is in it already

Social Networking

Samsung Galaxy Note5 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy Note5 to help protect your account.
Samsung Galaxy Note5 Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note5.

Sounds, Volume & Audio

Volume Controls - Samsung Galaxy Note5
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy Note5
[Device-Specific Instructions]
Save a Ringtone - Samsung Galaxy Note5
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note5
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note5
[Device-Specific Instructions]
Turn Off All Sounds - Samsung Galaxy Note5
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy Note5 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Making a Phone Call in Easy Mode
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Navigating Multiple Home Screens in Easy Mode
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Learn how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note5.
Samsung Galaxy Note5 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy Note5.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - Samsung Galaxy Note5
[Device-Specific Instructions]
View Text Messages - Samsung Galaxy Note5
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Auto Receive Messages - Samsung Galaxy Note5
[Device-Specific Instructions]
Can I receive group messages without having to download each message individually?
[Community]
Is there a way to receive a group message without having to download each individual text before reading it in the group.
How do I activate speech to text?
[Community]
On text messages and email how can I do voice messages? Thanks
How do I permanently delete texts and photos from a Note 5?
[Community]
Help. I need to permanently delete text and photos from note 5 galaxy
How do I print my text messages?
[Community]
I need to print texts from a certain person for my records.  How can I print them?
How do I use speech to text?
[Community]
On my Note 5 I used to be able to speak to "type" text messages. That icon is gone. Any ideas on why or how to get it back? Thanks
Text Message Signature - Android™
[Device-Specific Instructions]
Where is voice to text on the Note 5?
[Community]
with both default & verizon messaging apps, any alternatives??
Why can't I see emojis in text messages sent from a Blackberry?
[Community]
My husband has a Blackberry Classic and everyone he texts can see all his emojis, everyone but me. Everyone I text can see all my emojis, even my husband. Why can't I see his???

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Capture a Screenshot - Samsung Galaxy Note5
[Device-Specific Instructions]
How do I permanently delete texts and photos from a Note 5?
[Community]
Help. I need to permanently delete text and photos from note 5 galaxy
Samsung Galaxy Note5 Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note5.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
How do I activate speech to text?
[Community]
On text messages and email how can I do voice messages? Thanks

Wallpapers/Theme

Set Wallpaper - Samsung Galaxy Note5
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Note5.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Network Mode Settings - Samsung Galaxy Note5
[Device-Specific Instructions]
Access Wi-Fi Direct - Samsung Galaxy Note5
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth on Your Samsung Galaxy Note5
[Video]
Learn how to pair your Samsung Galaxy Note5 with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:25
Add a Wi-Fi Network - Samsung Galaxy Note5
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Samsung Galaxy Note5
[Device-Specific Instructions]
Samsung Galaxy Note5 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Note5 to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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