Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Can I put a screen protector on a device with a cracked screen?
[Community]
Can I put gorilla glass on a cracked screen?
Does the Samsung Galaxy GEAR work with the Samsung Galaxy S4 mini?
[Community]
greenshamrox asked Verizon Wireless: Q: Does the Samsung Galaxy GEAR work with the Samsung Galaxy S4 mini? A: Yes, the Samsung Galaxy GEAR is compatible with this phone.
What Kind Of Wireless Charger Can I Get For A Galaxy S4?
[Community]
Need a wireless charger for my s4. Would like one that has the phone kind of standing up not a pad kind. And would I need a charger back for my phone to make it work. Went to a version store,they didn't have a clue.
Why did I receive a white charge cord and white headphones with Black Mist s4?
[Community]
I ordered a Black Mist s4 from Verizon online and received a Black Mist s4 with "white" charge cord and "white" headphones.  Should I complain to Verizon support or was I supposed to receive white accessories with a black phone?  This was a surprise and a little bit of a disappointment.
Will the S4 support a 64g SD card?
[Community]
I am wondering if the s4 will support a 64g SD card.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Can I Add A Samsung S4 Phone To My Verizon Wireless Plan?
[Community]
My daughter was given a new Galaxy S4 about a year ago from a now ex-boyfriend. She has a Verizon plan but wanted to upgrade to an  iPhone and couldn't find out where he got the phone and now it is too late to return it. It is sealed in box but boyfriend told her that it was Verizon compatible a...
Can I use a smartphone without data?
[Community]
I will soon get a new smartphone.  I want to give my Samsung Galaxy S4 (phone is mine, no contract) to my wife.  She only needs phone and messaging, and doesn't care about data for internet, etc.  Verizon support says I can't do this and I want to verify it.  I hope I was simply given...
Can an unlocked AT&T device be used on Verizon?
[Community]
Can an unlocked AT&T Galaxy s4 be used on Verizon now that Verizon is using SIM cards?
How do I give my friend my old S4 phone?
[Community]
I upgraded my phone (but not under a gift card / recycle offer) and want to give my old S4 phone to my friend. What do I have to do on my end to facilitate this? I've already reset the phone (wiped all my data) but I still have my sim card in it. My friend is a Verizon Wireless user already and has his...
Will a Samsung Galaxy S4 from T-Mobile work on Verizon?
[Community]
Hi, I have a T-Mobile SGH-M919 (ie. Samsung Galaxy S4). This is a GSM phone. Wait a minute. I may have just answered my own question: From this article: https://en.wikipedia.org/wiki/Cellular_frequencies , I see that Verizon is CMDA (which my TMo phone is not). Am I correct that my GSM...

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Samsung Link - Samsung Galaxy S 4 mini
[Device-Specific Instructions]
Samsung Galaxy S® 4 Mini Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy S 4 mini smartphone.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy S® 4 mini Using Easy Mode
[Video]
Easy mode provides a simpler experience for first-time smartphone users. Watch this video to learn how to use easy mode on your Samsung Galaxy S®4 mini from Verizon.
Length: 3:05

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Samsung Galaxy S® 4 mini Battery Tips
[Video]
Saving power will help you get the most out of your Samsung Galaxy S 4 mini from Verizon. Watch this video to learn how to use Power saving mode and increase your devices performance
Length: :55
Remove Battery - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Insert Battery - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
What Kind Of Wireless Charger Can I Get For A Galaxy S4?
[Community]
Need a wireless charger for my s4. Would like one that has the phone kind of standing up not a pad kind. And would I need a charger back for my phone to make it work. Went to a version store,they didn't have a clue.
What should I do if my device is frozen?
[Community]
wont turn off, wont recognize when i plug it in to a charger?
Why won't my Galaxy S4 charge?
[Community]
I have a Galaxy S4 and it will not charge.  Last night it told me the charger I was using was not compatible with the phone and it is the charger that came with the phone.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Can I add a Bluetooth icon to my home screen?
[Community]
On my old HTC phone I could add a Bluetooth icon to my home screen so I don't have to go into settings to turn it on and off. I can't seem to do it on my Galaxy S4. Is there a way to add just that icon? I can add the Settings icon, but I don't want that. Just the Bluetooth.
Can I import contacts from a .csv file on my PC?
[Community]
Hi. I am new to Verizon, new to Android, and just acquired an S4.  My old phone allowed me to back up my contacts to my PC as .a csv file.  I am hoping someone can tell me how to import these contacts to the S4.  My PC has Bluetooth, as well as (obviously) USB.  Thanks.
Can I use a bluetooth keyboard with my PC and my device?
[Community]
I would like to use external input devices - a keyboard and mouse - for my Samsung Galaxy S4, SCH-i545, Android 5.0 Lollipop.  I've seen YouTube videos where a USB mouse or keyboard were connected through a powered USB hub seemed to work.  Elsewhere I've read that only Bluetooth devices will...
Do I need data for bluetooth calling?
[Community]
My Bluetooth  (Moto H730) or S-Voice says I need a network connection (data or wifi) in order to place a call. The bt works fine with the s4 connected to a wifi or data network. Is this a S-Voice problem? I would like to be able to use my bt without being connected to either a wifi or data network...
Samsung Galaxy S® 4 Mini Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy S 4 mini with your Bluetooth device.
Samsung Galaxy S® 4 Mini Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 mini Wi-Fi and Bluetooth®
[Video]
Learn how to pair your Samsung Galaxy S®4 mini with a Bluetooth® device and connect to a Wi-Fi network. Watch this video to learn the steps.
Length: 1:43
Why can't I get an audio connection with my bluetooth device?
[Community]
I have a brand new S4.  I am having problems with my bluetooth.  It worked for a week or so and now nothing.  Says it is paired but no audio connection. I have used Galaxy phones from another carrier for years but I am new to Verizon.  I have never had this problem.

Calendar

Samsung Galaxy S® 4 mini Using the Calendar
[Video]
Keep your calendar up to date by adding events and syncing your accounts on your Samsung Galaxy S 4 mini from Verizon. Watch this video to learn how
Length: 1:30
Why don't I get calendar notifications?
[Community]
For some reason my galaxy s4 no longer posts calendar notifications.  Events show on the calendar when i open that app. but I can't get any reminders.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Call History - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy S 4 mini
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Can I use my Galaxy S4 in Costa Rica?
[Community]
I am going to Costa Rica. I have a Samsung S-4 with a U.S. number and U.S. billing address.  I am looking at Verizon's International Plans, specifically "International Travel 100 Talk, Text, and Data."   While in Costa Rica, I want to be able to phone a local number, like a restaurant.  ...
DTMF - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
How do I get my device to start displaying notifications for missed calls?
[Community]
After the system update on May 15, My Galaxy S4 no longer displays notification of missed calls. Any solution?
How do I keep my number pad from disappearing during a call?
[Community]
When I make a call to a automated system, I have problems with keeping my number pad on the screen. Example...a call to my voice-mail. When asked to enter my password, my screen keeps going black!  I have to wiggle the phone and jab until I get a number.  How do I keep my number pad from...
How do I view the duration of past calls?
[Community]
Hi,I'd like to know how to view the duration of any past calls, but can only seem to find the most recent one.  In my version, there is no "Log" tab that might show it. I'm using a Galaxy S4 SCH-I545 running 4.4.2 if that helps. I have found some apps that will show it, but don't like using...
Redial - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Samsung Galaxy S® 4 Mini Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 mini Calling and Messaging
[Video]
Connect with friends and family through calls and messages using your Samsung Galaxy S®4 mini. Watch this video to learn how use three-way calling, access favorite contacts to message, group message and add attachments.
Length: 2:15

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Samsung Galaxy S® 4 mini Camera
[Video]
Become an expert using the camera on your Samsung Galaxy S®4 mini from Verizon. This video shows your where to view your pictures, change storage to a memory card and change the settings to take awesome pictures.
Length: 1:53
Camera Settings Support
[Device-Specific Instructions]
Can I recover photos that I deleted accidentally?
[Community]
Can I undelete photos on my Samsung Galaxy S4 mini ?
How can I get pictures off my S4 Mini that I didn't back up anywhere else?
[Community]
How can I get pictures off my S4Mini that I (stupidly) didn't back up anywhere else?  My screen is not working and when I plug the USB into my computer I can access all my other picture folders (Instagram, Screenshots, SnapChat) but cannot find the 'regular' pics I took.
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
[Community]
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
How do I add photos to a folder?
[Community]
I need to add some photos from my phone gallery to a previously created folder. What are the steps l use?
How do I copy photos to my PC?
[Community]
How do I copy (move) photos and files from my Galaxy S4 to my PC?
How do I put pictures on my SD card?
[Community]
how do i put the pictures that r not on my card onto the card so i can dl them to my comp
How do I stop my camera from shutting down?
[Community]
Need help.  My phone says sending to card when try to start camera and then freezes my phone.  It won't even restart unless i take out the battery.  Is this a manufacturer defect issue as the phone only bought in Sept.
How do I take a screen shot?
[Community]
How do I take a screen shot?
How do I transfer pictures and video from my S4 to my laptop?
[Community]
How do I transfer pictures and video from my phone to my laptop?
Samsung Galaxy S® 4 Mini Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for sharing on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Changing Camera Settings
[Interactive Simulation]
A visual guide to change the camera settings on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Picture
[Interactive Simulation]
Explore the camera functionality of your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Turning On the Flash
[Interactive Simulation]
A visual guide to turning the flash on when taking pictures on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Using Buddy Photo Share
[Interactive Simulation]
Learn how to use Buddy Photo Share on your Samsung Galaxy S 4 which automatically sends photos taken of your friends to them.
Samsung Galaxy S® 4 Mini Simulator: Using Pop Up Video
[Interactive Simulation]
A visual guide on how to use Pop Up Video to watch a video on any screen of your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Using Share Shot
[Interactive Simulation]
Learn how to use Share Shot to instantly send photos to a selected from your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking pictures on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator:Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video using your Samsung Galaxy S 4 mini.
Why can't I do a motion screen capture after an upgrade?
[Community]
Under Motions & Gestures -> Palm Motion -> Capture Screen is ON.    And I used to use this feature all the time, but now after the upgrade it's not working.  Any suggestion?  And is there another way to do screen capture?

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S 4 mini
[Device-Specific Instructions]
Caller ID Image - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Can I import contacts from a .csv file on my PC?
[Community]
Hi. I am new to Verizon, new to Android, and just acquired an S4.  My old phone allowed me to back up my contacts to my PC as .a csv file.  I am hoping someone can tell me how to import these contacts to the S4.  My PC has Bluetooth, as well as (obviously) USB.  Thanks.
Edit a Contact - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
How can I transfer contacts with a broken screen?
[Community]
I have a bad screen and need to transfer my contacts to a new phone.  Is there any way to do this without the use of my screen?
How do I delete a contact?
[Community]
I want to delete a contact from my Samsung Galaxy 4.  How do I do that?
How do I import contacts from my PC?
[Community]
I am new to Galaxy/Android and want to import my contacts from a VCF file on my PC. I connected the phone to the PC and can move files back and forth, but the Phone's Contact app's menu list does not include the prescribed import/export function. I am perplexed. HELP!
Is there a way to retrieve my contacts from my old phone?
[Community]
Is there a way to get my contacts from my old phone? The phone would still would still ring, and I get message notifications, but the screen is black. I have recieved my new phone and activated it.
Samsung Galaxy S® 4 Mini Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to create a group and add contacts to it on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy S 4 mini smartphone.
View Contact Sync Source - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Why aren't my contacts being backed up?
[Community]
Everything has been backed up to the cloud on my computer except for my contacts.  I cannot get my contacts to backup to my computer.  If I look at the cloud Icon on my phone my contacts are there.   I want them on my computer.  I have an Android Galaxy S4 phone and I am using...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Do I always need to have data on?
[Community]
Does mobile data need to be on at all times?
How can I determine which app used my data overnight?
[Community]
How can I determine which app used most all of my 2GB data in a 2 hour period while I was asleep? I clearly was not using my phone however I woke up to an overage text for my data plan. I want to uninstall this app so it cannot happen again. Thank you.
How do I disable videos?
[Community]
Our teenage son has a SAMSUNG GALAXY S4....  I just realized that all the data was used from videos. Is there a way to block Netflix, you tube etc... so he stops using all his data in just a few days?
How do I know how much data I am using?
[Community]
I have installeld the pandora app on my phone, and of course I am worried about my data, how can I tell if the app is running or not when I am not using? I am worried it is using my data even when I am not using it. Thank you
How do I see which apps are using data?
[Community]
How do you track which apps are using the most data? I just switched from a Droid 4 to the S4 and received a notice that over 75% of my data has been used in under 3 weeks. I never received this notice before so it much be some of the apps that came on the phone, which is very annoying to me, why would...
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
Why does my device use data when wi-fi is available?
[Community]
when sitting at home signed o to my  wi-fi network,  the phone still continues to use data. thought it was to supposed to switch autoatically
Why won't my device connect to 4g?
[Community]
My phone is suppose to be 4G and I've never had an issue but within the last few days it only says 3G and is running very slow. Help...

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
How do I get my clock to start working again?
[Community]
It seems ever since the os update I can no longer access my clock functions. Everytime I click on the icon it says unfortunately clock has stopped.  I've been dealing with it as is but I'd like to be able to turn off my alarm for work when I'm on vacation. It's a Samsung galaxy s4. I've already tried...
How do I get my clock to work again?
[Community]
After lollipop update, my s4 3D clock no longer works. I can access the weather, but when I try to open the alarm, I get an error message saying" clock not working" . My alarm keeps going off at the last set time, but I cannot access it or change the time of the alarm.
How do I set a scheduled time for Do Not Disturb?
[Community]
OK, have the Lollipop 5.0.1 - not seeing it as the best or the worst upgrade - so far, it's just an upgrade What is angering me a bit though, as was widely reported blocking (or silent) mode was replaced with Do Not Disturb. As was also reported, 5.0.1 returned the ability to schedule Do Not Disturb for...
How do I set my device to automatically update to different time zones?
[Community]
My samsung galaxy s4 does not update to different time zones. This is a new problem in the last 3 weeks. It is set to allow automatic updating date and time from the network.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Set Up Printing - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Driving Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Airplane Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
How do I add words to the dictionary on my device?
[Community]
I am trying to find the dictionary to be able to add words such as names, etc. I found it under swype but it will not let me add words. I do not use swype regardless. Every time I type my daughters name in a text it misspells.  Where can I fix this
How do I find my PIN number after I have been locked out of my device?
[Community]
How do I recover or change the pin number - too many swipe attempts and now need a pin number.
How do I get my device to save to an SD rather than the main memory?
[Community]
I am getting an insufficient memory message on my phone and purchased a 32GB card to supplement the memory, but keep getting the same message. Not sure to find out where things are being stored...my files is unclear. Trying to download a new app but can't because of the insufficient memory message.
How do I get my device to start displaying notifications for missed calls?
[Community]
After the system update on May 15, My Galaxy S4 no longer displays notification of missed calls. Any solution?
How do I stop the 'logs provider has stopped' error?
[Community]
GALAXY S4  -"LOGS PROVIDER HAS STOPPED .HOW DO I FIX PROBLEM?
How do I turn Smart Lock on?
[Community]
Last Fall, when I read about the features of Lollipop including an automatic unlock based on locations or having a smartwatch nearby, that was the one I was most looking forward to. Got lollipop yesterday on my Galaxy S4, but have been unable to figure out where to turn that on. Any advice?
How do I turn off automatic updates?
[Community]
We just got 2 new phones and have already gone through 5g, what is eating up our data and how so we stop it. wifi is off.
How do I turn up the ringer volume?
[Community]
How to raise ringer volume on Samsung S4 mini
How do I use the USB port for something other than charging?
[Community]
I want to have my laptop see the pictures on my phone when it is plugged into a usb port on my laptop.
How do return my keyboard to its default settings?
[Community]
all of a sudden my keyboard is smaller and floats on top of the comment or post I''m trying to make. I like the old pop-up at the bottom of the screen that doesn't cover up the text I'm typing.
How to maximize the text keyboard?
[Community]
I finished a text tonight and all of a sudden the keyboard on my Samsung Galaxy 4 minimized. I don't know what I did. The keyboard can now be moved around the screen. I need the full size back. How can I get it back? I'm pretty sure it's the Samsung keyboard.Thanks for your help.
Is the 16 GB memory expandable?
[Community]
Jay3006 asked Verizon Wireless: Q: Is the 16 GB memory expandable? A: Important question, Jay3006! The 16GB of onboard memory is preset but the device also has expandable memory with a MicroSD card up to 64 GB.
Is the Samsung Galaxy S4 mini a world phone?
[Community]
I am traveling to Scandinavia in a month and looked at the travel plan that Verizon offers which seems reasonable. I see that only certain phones qualify. Would my Samsung Galaxy S4 mini work?Thanks!
Quick Settings - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Samsung Galaxy S® 4 Mini Simulator: Accessing Easy Settings
[Interactive Simulation]
Discover how to access your easy Settings menu in Easy mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S 4 mini smartphone by adjusting the screen timeout.
Samsung Galaxy S® 4 Mini Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S 4 mini to silent.
Samsung Galaxy S® 4 Mini Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Samsung Galaxy S 4 mini.
System Select - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
What are miscellaneous files and can I delete them?
[Community]
I have  Galaxy S4 that I can't add more apps to. I have cleaned it up but it still says there is no space.At settings-->storage-->I see 6.4 GB of misc files. How can I see what these are and perhaps delete them?Thanks,Mary
Where do I find IMAP settings on my Stratosphere II?
[Community]
How can I find the IMAP settings on my Stratosphere II in order to enter them correctly into my S4?
Why can't I get 4G LTE service?
[Community]
For the past 12 hours or so my phone is only 3G and it should be 4G. I didn't change any setting and I've been at home and at work - same as usual. It's always 4G. What's the problem?
Why does the screen go blank when I try to use the keypad on a call?
[Community]
I'm having an issue with my keypad screen.  When I'm trying to "Press 4" while on a call, the keypad screen appears randomly for a second then disappears.  It takes a while to press any key, and then sometimes it gets the number more than once, since I'm pressing repeatedly to try to hit when...
Why is the "close all" button crashing my device?
[Community]
After updating my Galaxy S4 to 5.0.1, the "Close all" button on the new recent apps screen crashes my phone into a blackscreen. I have to turn it off (standby) and on in order to use it again, and when I go back to the recent apps menu, some apps are still not closed. Is this just my phone or is it a...
Will a European S4 mini work with Verizon ?
[Community]
Hi, I just got a Galaxy S4 mini ( I19195) through my french carrier, the phone will be unlocked soon. Will i be able to useit  in America with verizon ? My wife has a verizon plan. last time i tried to put her verizon sim card in my unlocked french Iphone 4s, it didn't work.. Will...
Will my Galaxy S4 work in Lithuania or the Netherlands?
[Community]
Will the Galaxy S4 work in Lithuania or the Netherlands?  what steps do I need to take before traveling?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S® 4 Mini Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Switching Between Email Accountsv
[Interactive Simulation]
Learn how to switch between email accounts on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 mini Email Setup
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy S®4 mini from Verizon. Watch this video to learn how
Length: 2:19
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Motions and Gestures - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
View this info to make your Samsung Galaxy S4 mini react to specific motions and gestures.

Google Backup & restore

How do I save my text history before doing a factory reset?
[Community]
I may try a factory reset before I return my lousy S4 because the WiFi doesn't work and Verizon knows it but likes my data charges.I know from experience that when you do a factory reset you lose your text message history.Anyway I can save my texts somewhere and then after the reset or if I get a new...

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Can I add a Bluetooth icon to my home screen?
[Community]
On my old HTC phone I could add a Bluetooth icon to my home screen so I don't have to go into settings to turn it on and off. I can't seem to do it on my Galaxy S4. Is there a way to add just that icon? I can add the Settings icon, but I don't want that. Just the Bluetooth.
How do I delete a homescreen page?
[Community]
Easy to add one to Homescreen... but where do you delete one ?
How do I turn off the lock screen password?
[Community]
A friend of mine used my phone and told me to set a lock screen password. How do I get it off, I hate it.
How much will it cost to repair a broken screen?
[Community]
I dropped my new Galaxy4 and the screen cracked. Everything works fine, but I want to know how much it will cost to fix this.
My lock screen is black and can't enter my unlock code. How do I view the screen?
[Community]
I have restarted, turned off, taken out battery (over 5 minutes) and still is black. I have the notifications bar along the top and can pull it down, but can't access phone without unlocking and the unlock screen is just black. What do I do?
Samsung Galaxy S® 4 mini Customizing
[Video]
Add apps and widgets to your home screen. Create folders. Customize your wallpaper and your Favorites tray. Watch this video to learn how on your Samsung Galaxy S®4 mini.
Length: 2:25

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy S® 4 Mini Simulator: Setting Security for Mobile Hotspot
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Samsung Galaxy S 4 mini smartphone so you can decide who can use your Internet connection.
Samsung Galaxy S® 4 Mini Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off for your Samsung Galaxy S 4 mini smartphone.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Can I see which websites I visit the most?
[Community]
Would like to manage from my desktop is this possible
Samsung Galaxy S® 4 Mini Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 mini Web Browsing
[Video]
Browse the web on the go using Google Chrome on your Samsung Galaxy S 4 Mini from Verizon.
Length: 2:06
Web Browser - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Modify SIM PIN - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Samsung Galaxy S® 4 mini Lock Screen Security
[Video]
It's easy to set up your lock screen with security and customize it. Watch this video to learn how to create a secure password or PIN and choose how your lock screen looks on your Samsung Galaxy S®4 mini.
Length: 1:39
How do I remove the PIN lock from my device?
[Community]
I was trying to learn more about the features on my Samsung S4 and how to use them. I put the PIN number in to try it but I can't turn that feature off and switch back to "swype". Now I have to put the PIN number in in order to unlock my phone every time. It's very annoying to say the least!
How do I turn Smart Lock on?
[Community]
Last Fall, when I read about the features of Lollipop including an automatic unlock based on locations or having a smartwatch nearby, that was the one I was most looking forward to. Got lollipop yesterday on my Galaxy S4, but have been unable to figure out where to turn that on. Any advice?
How do I turn off the lock screen?
[Community]
How do I take the lock screen off
How do I turn off the secure lock?
[Community]
how do i turn off the secure lock
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
My daughter reset my PIN. How do I get into my device?
[Community]
My  3 year old daughter reset my PIN.  How do I get into the phone without resetting the phone and losing all my data
Samsung Galaxy S® 4 Mini Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy S 4 mini smartphone.
Why can't I set my unlock settings back to swipe?
[Community]
I set my screen lock to  pin and now I'm unable to return it to swipe. It says "Turned off by administrator, encryption policy or credential storage." I can't figure out what I did!
how to remove lock screen?
[Community]
I have the samsung galaxy s4 and i thought i'd try out the lock screen with pattern because of having very young nieces and a nephew...well i decided to take it off my phone and now I can not find that option! please help! i need it off of there! thanks!

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Samsung Galaxy S® 4 mini Moving Files
[Video]
You can transfer files, including music and photos, from your Samsung Galaxy S®4 mini to a microSD card. This video shows the steps to conveniently move your content.
Length: 1:41
Remove SD Card - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy S® 4 mini Navigating
[Video]
Are you new to the Samsung Galaxy S®4 mini from Verizon? This must-see video gives you a tour from unlocking the phone, to navigating screens, opening menus and seeing notifications.
Length: 2:06
Samsung Galaxy S® 4 Mini Simulator Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
A visual guide for accessing and clearing the Notification Panel on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the notification panel while in Easy Mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
An interactive guide on how to add and delete Home screens on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
Learn how to resize widgets on the Home screen of your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy S 4 mini smartphone on and off.

Near Field Communication (NFC)

Samsung Galaxy S® 4 Mini Simulator: Using NFC and S Beam
[Interactive Simulation]
Learn how to use Near Field Communication and S Beam on your Samsung Galaxy S 4 mini.
Tap & Pay - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Samsung Galaxy S 4 mini Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Reset All Settings - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Factory Data Reset (Powered On) - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
How do I get a software update to work on my device?
[Community]
I had a software update notification on my Mac for my Samsung Galaxy S4 so I used the Verizon Software Upgrade Assistant to do so. It mentioned taking at least 30-90 minutes to complete the upgrade, however, the status bar reached 95% and stayed that way for the next 3 hours. I tried to close out of the...
How do I manually update my device's operating system?
[Community]
How do I manually update the OS on my Samsung Galaxy S4?
Is There A Simple Way To Update "Retired" Devices?
[Community]
I upgraded from a Galaxy S4 to a Galaxy S5 some time ago, and while my active Verizon service is on my S5, I still use my S4 as a wifi only device (I prefer it for things like reading because it is lighter and shorter, so extended use doesn't cause joint pain like the S5 does).  I keep several of...
Is There An Update For The s4 Mini?
[Community]
is there an update to android 4.2.2 that is coming in on my s4 mini today, 1/21/17
Is there a fix for Galaxy S4 stargate?
[Community]
There are 3 current vulnerabilities for Android phones including the S4. StargateCertifi-gateAndroid Serialization Vulnerability, or CVE-2015-3825Are software updates available to fix these issues?If not, when will they be available and will they be an automatic update?trainterry
My device has been running slow since the last software update. How do I fix it?
[Community]
Ever since the last software update about 7-10 days ago, my Galaxy 4S has been slow, unresponsive at times and the swipe to open feature won't work.  Any ideas? I took the phone by the Verizon Store and the guy there said my phone was wet and I needed a new one. It had not gotten wet!!!!!!!!!!...
Why does my device keep asking me to update?
[Community]
my phone keeps asking to do a software update even though i have done it twice already. is this an issue or should i keep doing the update? it says the update was successful after each time.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Modify SIM PIN - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Can I Add A Samsung S4 Phone To My Verizon Wireless Plan?
[Community]
My daughter was given a new Galaxy S4 about a year ago from a now ex-boyfriend. She has a Verizon plan but wanted to upgrade to an  iPhone and couldn't find out where he got the phone and now it is too late to return it. It is sealed in box but boyfriend told her that it was Verizon compatible a...
Can I activate a Galaxy S4 on my Verizon account?
[Community]
I am considering buying Galaxy S4 phones from an outside source for use with my current Verizon Account. They will, I am told, require SIM cards. Can I order just the cards from Verizon? What would be the charges incurred? Thanks
Can I get an international SIM card in Jamaica?
[Community]
I have galaxy s4 activated not in contract.  I also have my old Moto Razr not activated.  When I travel to Jamaica (or anywhere international) I need to figure out how I do the international thing with sim card.  If I travel there, then I go on roaming and it costs a ton.  Do I just...
Can I switch devices by swapping SIM cards?
[Community]
My wife bought a Note 3 and doesn't like the size of it. She wants to switch with me, i have the S4. Can I simply remove the SD and Sim cards to do the swap or should I do it through my Verizon?
Can I switch sim cards without switching devices?
[Community]
I'm trying to put a new sim card in my phone, but it won't recognize it, even though it is a verizon sim card
Can I use my Samsung Galaxy S4 with a local SIM card in Germany?
[Community]
I’ll soon be leaving to Germany for 6 weeks. I would like to take my (Verizon-) Samsung Galaxy S4 along and use it pretty much like I do here in the US (calling, social media etc. emails etc). I recently got off a 2 year contract. I want to unlock the phone (if I need to - ?) and take out the...
Can my device be unlocked for international use?
[Community]
Hi, I will be travelling to Africa for 2 weeks, is there a way my galaxy s4 be unlocked for me to use the phone with their GSM sim card service?
How do I find my PUK code?
[Community]
I locked myself out by trying to get through my SIM lock.. I believe! I read somewhere to grab another SIM card and since I've put it in it says I have another 3 tries to get in.  I don't want to ***** anything up because I just had to out a new SC in about a month ago. I wasn't aware of any other...
How do I give my friend my old S4 phone?
[Community]
I upgraded my phone (but not under a gift card / recycle offer) and want to give my old S4 phone to my friend. What do I have to do on my end to facilitate this? I've already reset the phone (wiped all my data) but I still have my sim card in it. My friend is a Verizon Wireless user already and has his...
How do I remove a SIM card?
[Community]
I just got a new Samsung Galaxy S4, and when I went to install the SIM card, I discovered there was already a SIM card installed.  The directions at Verizon Wireless said this might happen, but they didn't say what to do.  I presume I should remove that SIM card and install the one that came...
How do I restore my service when I return home from traveling internationally?
[Community]
I recently visited Europe for a week and purchased a prepaid SIM on the Vodafone network to use while I was there. Everything worked great. However, when I came back home to the US and put my Verizon SIM back in the phone, I no longer have mobile data working. I can make and receive calls without issue,...
How do I unlock a Galaxy S4?
[Community]
I have a old Samsung Galaxy S4 that I am wanting to sell. And I need to know how to I get it unlocked.
How do I unlock my SIM card?
[Community]
how do i unlock the sim card phone is asking for a puk code
Is There A Simple Way To Update "Retired" Devices?
[Community]
I upgraded from a Galaxy S4 to a Galaxy S5 some time ago, and while my active Verizon service is on my S5, I still use my S4 as a wifi only device (I prefer it for things like reading because it is lighter and shorter, so extended use doesn't cause joint pain like the S5 does).  I keep several of...
My SIM card is locked. How do I unlock it?
[Community]
My sim got got randomly locked on my Samsung Galaxy s4 and it says on the lock screen to enter my 8 digit sim pin (PUK) can someone please help
Samsung Galaxy S® 4 Mini Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy S 4 mini smartphone.
Unblock SIM PIN - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
What does "3FF PRE-INSTALLED NFC SIM" mean?
[Community]
What does 3FF PRE-INSTALLED NFC SIM mean?
Where do I find the unlock code for my S4 Mini?
[Community]
I will be traveling overseas for work. I need to unlock my S4 mini. Does anyone know the unlock code or where I can get it?
Why does my SIM card keep disconnecting?
[Community]
Hello so I recently got a new phone from Verizon after my first Galaxy had software problems and since I got a new phone I have been having trouble with my SIM card randomly disconnecting. It will happen any time of the day and it doesn't seem like bumping it or moving it around has much affect on when...
Why is my device telling me there is no SIM card?
[Community]
My phone started up this AM with a message my SIM card is not being detected. I took it out and put it back and still have this message. The phone has gone into a cycle of rebooting looking for the card that is there.....so there is an issue. What next? Phone is only 7 months old. Do I go back to the...
Why won't my Samsung S4 work with a UNITEL SIM Card?
[Community]
I have a Verizon Galaxy S4 that I cannot get to work with a local SIM card in ANGOLA. I was told my phone would work with an overseas sim card.  I need HELP.   My phone will not use an ANGOLA UNITEL sim card for data.  I believe my phone is still locked.  What can be done???  ...
Why won't my device read a German SIM card?
[Community]
I have a Galaxy Samsung S4 - I installed a vodaphone sim card in Germany, but I am getting a message "SIM card is not from Verizon".  Does my phone need to be unlocked?  Should have called Verizon before I left, but am already in Germany.  Suggestions?
Will a Galaxy S4 from Australia work with a Verizon SIM card?
[Community]
I have a friend from Australia visiting who is using a Galaxy S4, which is unlocked. Here are the specs: http://www.samsung.com/au/consumer/mobile-phone/smartphone/smartphone/GT-I9505ZKAXSA I'm looking into getting a prepaid SIM card from Verizon or At&T, but I am not sure if one will...
Will an unlocked S4 accept a foreign SIM card?
[Community]
I'm interested in getting a new phone and extending my existing Verizon contract, but only if I can use the phone overseas (Europe, Asia, Australia) and if I can buy and use local SIM cards. Does an S4 (or any other new Verizon smartphone) come unlocked, or can it be unlocked? With Verizon support? I...
Will my Galaxy S4 work in Lithuania or the Netherlands?
[Community]
Will the Galaxy S4 work in Lithuania or the Netherlands?  what steps do I need to take before traveling?
Will my Samsung galaxy s4 work in Trinidad?
[Community]
I am traveling to Trinidad and I wanted to know if my Samsung galaxy s4 is unlocked for international use? Can i place an international SIM card in my phone while i am there? Will it work?

Social Networking

Samsung Galaxy S® 4 mini Account Setup
[Video]
Sync all of your accounts to stay connected on your Samsung Galaxy S 4 Mini from Verizon. Learn to set up Facebook® and set up sync schedules.
Length: 1:42

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
How do I set a scheduled time for Do Not Disturb?
[Community]
OK, have the Lollipop 5.0.1 - not seeing it as the best or the worst upgrade - so far, it's just an upgrade What is angering me a bit though, as was widely reported blocking (or silent) mode was replaced with Do Not Disturb. As was also reported, 5.0.1 returned the ability to schedule Do Not Disturb for...
Set Ringtones - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
outlook announces new email by voice
[Community]
I can't figure out how to keep my phone from announcing new emails, using outlook. This is really annoying when I get a 'new email' announcement at 3 am! Anyone know how to turn this off?

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Can I recover deleted texts on a Galaxy S4?
[Community]
Hello! I have a galaxy 4 and am wondering if there's any way to retrieve past text messages (MMS or SMS). Are there any programs out there to help with this issue?  If it wasn't extremely important I wouldn't even bother with recovery. Thanks in advance for any help.
Can I recover my deleted text messages?
[Community]
Is there a way to recover the deleted text messages from the past few months on my galaxy S4 mini?
Can I send a group text to more than 20 people?
[Community]
Okay, I am new to the Verizon Family.  I used to have a Galaxy 3 on the US Cellular network and I was able to send 150 text messages at the same time using the GO SMS Pro third party app.  All I had to do was create a group in my contacts and then access the group in the messaging service. ...
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
[Community]
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
How do I change the text message font size on the Galaxy S4?
[Community]
Somehow I have accidentally increased the font size in my Text Messaging.  This is occurring ONLY in the Text Messaging.  Can anyone tell me how to return the font size to where it was ??
How do I turn off auto word suggestions?
[Community]
How can word suggest be turned off when entering text using the Samsung keyboard?
How do I unblock text messages from a service?
[Community]
I accidentally sent a "cancel" response to a text message frome a service I use. I got a text message back that I had successfully blocked text messages from them. When I contacted the service they told me I had to unblock the text messages through Verizon. I have search support for a way to do this and...
Restore the native text message app?
[Community]
I'm not sure how, but I have lost the native text messaging app for my S4.  I cannot find it on the phone or in Play...curious if anyone knows how I can get it back...using Chomp now and don't like it...miss the notification that I have a message.  Help.
Samsung Galaxy S® 4 Mini Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 mini Calling and Messaging
[Video]
Connect with friends and family through calls and messages using your Samsung Galaxy S®4 mini. Watch this video to learn how use three-way calling, access favorite contacts to message, group message and add attachments.
Length: 2:15
Text Message Signature - Android™
[Device-Specific Instructions]
The Korean/English button disappeared from my Samsung keyboard. How do I get it back?
[Community]
all galaxy series support 한/영 (korean/english) button when I use korean with samsung keyboard. but this lollipop update delete that button on korean keyboard... no option for 한/영 button appear on korean keyboard....
Where do I find my emojis?
[Community]
Just went to send my first text on my new Samsung Galaxy S4 and can't find the icon thing or key that lets you include a smile, heart, etc...  Where are they?
Why Is My S4 Sending The Same Text Repeatedly?
[Community]
I replied to a group text 3 days ago. One of the recipients keeps getting the same text from me every 4 hours or so. I have reset my phone, deleted the group text, deleted his contact info, uninstalled all facebook messanger and hangouts apps. Only my default message app is still active. I don't want...
Why am I not getting text messages from iphones?
[Community]
I just got the Galaxy S4 and I only get text messages some of the time.  My husband has texted me on 4 different occasions (from and iphone) and I never get them.  I also do not get picture messages from iphones.  How can I fix this?
Why are my outgoing texts failing?
[Community]
Every text message I have sent today has failed.  Galaxy S4 worked perfectly until this morning.  Restarted the phone and had one succesful outgoing text then all the rest failed.  Took battery out, removed sim card.....still failing.
Why can't I get messages from iPhone users?
[Community]
I recently went from iphone4 to the Samsung Galaxy s4.  I am having difficulty getting messages from iphone users.  I've been told it was the imessaging.  We turned that setting off on my old phone but does anyone know how I can continue getting messages from iphone users?????
Why can't I receive messages from iPhone users?
[Community]
I just switched from an iPhone to a Galaxy 4S and I like it except for text messaging.  I can text, they can see it, but I cannot see their response if they are using an iPhone.  Can you help me with this?  What do I do please?
Why can't I see the icon for attachments to text messages I receive?
[Community]
I receive plain text messages fine, but when the sender attaches a photo or a video, I am not able to see anything except the name of the sender. Obviously, one of my settings is incorrect. Can someone help?
Why don't I receive group texts from family members?
[Community]
My siblings keep in touch using text messages and we send them out to everyone (all of us, that is). There are 5 of us total, but no one can send them to me now that I have a Samsung Galaxy S4. I've gone through the troubleshooting suggestions on the website with no luck. Some of my siblings are using...
Why won't my device display the number of unread messages I have?
[Community]
My phone will not display the number of unread messages on the icon as it does in other people's phones. My app is version 4.3.7 which is the latest as far as I know. My sister in-law has the same phone, same app version and hers shows the number on the icon. I have gone up and down the notification settings,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Can I get a hard copy user manual for the Galaxy S4?
[Community]
Hi, I recently bought a Samsung Galaxy S4 and I downloaded the user manual.  However, it's easier on my eyes if I have an actual written user manual in front of me.  I can't seem to find out how to get one of these sent to my home address.  Can anyone help me?  Thanks so much for any...
How Do I Fix my Galaxy S4 screen?
[Community]
I've been looking everywhere for a way to fix my Galaxy S4. A couple months ago, I broke the inside screen. The same thing happened to me with the same model phone less than six months before this one. The phone was replaced, but I lost all of its content. The top glass screen itself is fine, but the...
How do I get out of the system recovery screen?
[Community]
i recently restarted my S4 and a screen came up that says Android system recovery <3e>, with a few different options, can anybody help me out to get my phone back on??
How do I get rid of "miscellaneous files?"
[Community]
My device has more than 6 GB of "Miscellaneous files" only 100 MB of which are accountable to an app.  How do I get rid of these files?  My OTA Lollipop update won't proceed because of insufficient space.  Do I need to factory reset?  If so, how?
How do I save my text history before doing a factory reset?
[Community]
I may try a factory reset before I return my lousy S4 because the WiFi doesn't work and Verizon knows it but likes my data charges.I know from experience that when you do a factory reset you lose your text message history.Anyway I can save my texts somewhere and then after the reset or if I get a new...
How do I stop my device from automatically turning off?
[Community]
My month old Samsung S4 randomly turns itself off and restarts several times during the day.  I can be on a call, text message or surfing the internet.  No water damage or any other type of physical damage to the phone.  What do I do???
How do stop my screen from coming on in my pocket?
[Community]
When I put my Samsung Galaxy S4 in my pocket or my wife puts hers in her purse the display keeps lighting up because the buttons are apparently getting pushed. This is running our batteries down when we aren't even using the phones. Is there a way to stop the screen from lighting?
Is there a "find my phone" service for the Galaxy S4?
[Community]
I have a Samsung Galaxy s4, is there a find my phone service for it?
Samsung Galaxy S® 4 Mini Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
A visual guide on how to change a Lock screen shortcut on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Searching from the Home Screen
[Interactive Simulation]
Discover how to search the web or your phone from the Home screen while in Easy Mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Setting Up WatchON™
[Interactive Simulation]
Learn how to set up WatchON to control your TV, DVD player, cable box and more on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Sharing a Translation
[Interactive Simulation]
Learn how to share a translation in S Translator on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Switching to Easy Mode
[Interactive Simulation]
Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy S 4 mini smartphone.
Samsung Galaxy S® 4 Mini Simulator: Translating through Text
[Interactive Simulation]
Learn how to translate text in S Translator on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Translating through Voice
[Interactive Simulation]
Learn how to translate through voice in S Translator on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Using Group Play
[Interactive Simulation]
Learn how to use Group Play for sharing media on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Using Preset Phrases
[Interactive Simulation]
Discover how to use preset phrases in S Translator on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Using Voice Actions
[Interactive Simulation]
Learn how to use your voice to complete actions like sending an email with Google Now™ on your Samsung Galaxy S 4 mini.

Visual & Hearing Accessibility

Visual and Hearing Accessibility Settings - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S® 4 Mini Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 Mini Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the wallpaper on your Samsung Galaxy S 4 mini.
Set Wallpaper - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Is the S4 a 3G or 4G device?
[Community]
is the S4 a 3 or 4 G
Samsung Galaxy S® 4 Mini Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy S 4 mini to a Wi-Fi network.
Samsung Galaxy S® 4 Mini Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Learn how to use wi-fi direct to wirelessly transfer content using your Samsung Galaxy S 4 mini.
Samsung Galaxy S® 4 mini Wi-Fi and Bluetooth®
[Video]
Learn how to pair your Samsung Galaxy S®4 mini with a Bluetooth® device and connect to a Wi-Fi network. Watch this video to learn the steps.
Length: 1:43
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why does my WiFi keep disconnecting me all the time?
[Community]
My WiFi is constantly disconnecting & saying poor internet connection no matter where I am. Even at home I can sit right beside my router & it shuts off. I lose information on games & internet all the time because of this issue.  Please help? I am so frustrated with it!
Why does my device use data when wi-fi is available?
[Community]
when sitting at home signed o to my  wi-fi network,  the phone still continues to use data. thought it was to supposed to switch autoatically
Why is my device disconnecting from wi-fi?
[Community]
I owned a Galaxy S-3 and never had a issue with my Wi-Fi. But since I have switched over to the S-4 I cannot keep a connection to my Wi-Fi at my home.  My Wireless Router is Not out of date and No changes have been Made. My IPod and my laptop connects as do my Desktop PC. But My Galaxy S-4 disconnects...
Why is there No signal found for mobile networks?
[Community]
My S4 isn't letting me call or receive calls at all. It says that mobile network is not available. My internet still works fine, and my texts will still send but only after a message comes up that says no signal found for mobile networks. I've tried restarting it and nothing changes, and I took the battery...

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