Samsung Galaxy S® 4 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 4.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and much more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepaid Samsung Galaxy S® 4 - Activate / Set Up Device

Here's how to quickly set up your Prepaid Galaxy S 4.

Samsung Galaxy S® 4 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S 4 on or off.

Samsung Galaxy S® 4 - Activate / Set Up Device

Here's some helpful info about activating and setting up your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Adjust Account Sync Settings

Here's how to view sand adjust sync settings on your Galaxy S 4 if you're not receiving email and app notifications, .

Samsung Galaxy S® 4 - Galaxy Gear Manager Download Install

View these instructions to download/install the Galaxy Gear Manager app on your Samsung Galaxy S4.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy S® 4 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy S 4.

App Issues

Samsung Galaxy S® 4 - Factory Data Reset (Powered Off)

If your Galaxy S 4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy S® 4 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S4 has a blank or frozen screen or calling, app, audio and syncing issues.

Samsung Galaxy S® 4 - Factory Data Reset - Need to Know

Before performing a factory data (hard) reset on your Samsung Galaxy S4, view this info on backing up contacts, media, apps, etc.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy S® 4 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S 4.

Samsung Galaxy S® 4 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy S 4 to a computer.

Samsung Galaxy S® 4 - Move Pictures / Videos to Device

To transfer/move/upload picture or video files between your Samsung Galaxy S4 and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from Android™)

Here's how to transfer content from your old Android device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Samsung Galaxy S® 4 - Task Manager

These steps show how to access the Task manager, close running apps/processes and clear memory on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Accessing Settings

Discover how to access the Settings on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Getting to Know Your Phone

An interactive map of the buttons and Home screen of your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Turning the Phone On and Off

Learn how to turn your Samsung Galaxy S4 smartphone on and off.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S® 4 - Extend Battery Life

View these tips to improve the battery life of your Galaxy S 4.

Samsung Galaxy S® 4 - Insert Battery

Follow these steps to insert the battery on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Power Saver Settings

Here's how to manage 'Battery / Power saver' settings on your Galaxy S4 to improve battery performance.

Samsung Galaxy S® 4 - Remove Battery

Follow these instructions if you need to remove the battery on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy S 4.

Samsung Galaxy S® 4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S4.

Samsung Galaxy S® 4 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy S 4.

Samsung Galaxy S® 4 Simulator: Using Ultra Power Saving Mode

An interactive guide on how to conserve your phone's battery with Ultra Power Saving mode on your Samsung Galaxy S4 smartphone.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Samsung Galaxy S® 4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S4.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S 4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S 4 on or off and make it visible to other devices for pairing.

Samsung Galaxy S® 4 - Send Contact via Bluetooth®

To send/share a contact from your Samsung Galaxy S4 via Bluetooth, view this info.

Samsung Galaxy S® 4 Simulator: Pairing with a Bluetooth® Device

Learn how to pair a Bluetooth device to your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Sending Photos Using Bluetooth®

Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy S4.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S® 4 - Add a Speed Dial

Here's how to add a speed dial to your Galaxy S 4.

Samsung Galaxy S® 4 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy S4.

Samsung Galaxy S® 4 - Call a Number

Here's how to place a call from your Galaxy S 4.

Samsung Galaxy S® 4 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S 4 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S® 4 - Place a Conference Call

This info helps if you want to place a conference call from your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Redial

Here's how to manually redial a number previously called from your Galaxy S4.

Samsung Galaxy S® 4 - Remove a Speed Dial

Here's how to remove a speed dial from your Galaxy S 4.

Samsung Galaxy S® 4 - View / Delete Call History

To view or clear the call history on your Galaxy S 4, check out this info.

Samsung Galaxy S® 4 Simulator: Changing the Ringtone

Learn how to change the sound your phone makes when receiving a call on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Dialing by Voice

Discover how to place a call using your voice on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message to the caller on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Placing a Call to a New Number

Learn how to place a call to a new number using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Returning to a Call

A visual guide on how to return to a call on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting to Silent

A visual guide for setting your Samsung Galaxy S4 to silent.

Samsung Galaxy S® 4 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Turning Airplane Mode On and Off

An interactive guide for turning Airplane mode on and off for your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Viewing a Missed Call and Adding It as a Contact

A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S4 smartphone.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Calling & Messaging Issues

Samsung Galaxy S® 4 - Unblock SIM PIN

If your SIM PIN for your Galaxy S4 is blocked, here's info on how to unblock it.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S® 4 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy S 4.

Samsung Galaxy S® 4 - Record and Share a Video

To record and share a video on your Samsung Galaxy S4, view this info

Samsung Galaxy S® 4 - Save Pictures from Browser

This helps if you want to save a website image on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Share Picture from Gallery

To share a picture that's saved in the Gallery of your Samsung Galaxy S4, view this info.

Samsung Galaxy S® 4 - Share Video from Gallery

To share a video that's saved in the Gallery of your Samsung Galaxy S4, view this info.

Samsung Galaxy S® 4 - Take and Share a Picture

To take and share a picture on your Samsung Galaxy S4, view this info

Samsung Galaxy S® 4 - View Pictures / Videos

To view pictures/videos you've saved in the Gallery on your Samsung Galaxy S4, see this info.

Samsung Galaxy S® 4 Simulator: Adjusting the Video Setting for Sharing

Learn how to adjust the video settings for easy sharing on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Capturing and Viewing Screenshots

A visual guide for capturing and viewing photos of the screen on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Changing the File Size of Pictures

An interactive guide on how to change the file size of a picture on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting a Picture as Wallpaper

A visual guide for setting a picture you've taken as the wallpaper on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sharing Photos

Learn how to share photos with other devices or on social networks using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sharing Videos

A visual guide on how to share a video with other devices or on social networks using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Taking a Picture

Learn how to take a picture using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Taking a Selfie

A visual guide for taking a selfie on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Turning the Flash On and Off

A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Drama Mode

A visual guide for using Drama mode to merge several pictures together on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Dual Shot

A visual guide for using Dual Shot to take a picture with both cameras at the same time on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Eraser Mode

A visual guide for using Eraser mode to remove unwanted objects in pictures on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Zooming In and Out

Learn how to zoom in and out for taking pictures on your Samsung Galaxy S4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Samsung Galaxy S® 4 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S 4 and a computer with the Android SDK.

Samsung Galaxy S® 4 - Windows® Device Manager Conflicts

If you can't transfer media between your Galaxy S 4 and PC, view this info.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Samsung Galaxy S® 4 - Add a Contact

Follow these steps to add a contact to your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Contact Display Options

View this info to configure how the contacts on your Samsung Galaxy S4 are saved.

Samsung Galaxy S® 4 - Delete a Contact

This info helps if you want to delete a saved contact from your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Edit a Contact

This info helps if you want to edit a saved contact on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Export Contacts to SD / Memory Card

This helps if you need to export/transfer your contacts from your Samsung Galaxy S4 to an memory/sd / memory card.

Samsung Galaxy S® 4 - Import Contacts from SD / Memory Card

View this info to import contacts from an SD / Memory Card to your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Link / Unlink Contacts

If you have duplicate or missing contacts on your Galaxy S 4 or you'd like to link or unlink them, view this.

Samsung Galaxy S® 4 - Restore Contacts - Backup Assistant℠ Plus

Here's how to restore contacts to your Galaxy S 4 using Backup Assistant Plus.

Samsung Galaxy S® 4 - Send Contact via Bluetooth®

To send/share a contact from your Samsung Galaxy S4 via Bluetooth, view this info.

Samsung Galaxy S® 4 - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy S 4 was imported from.

Samsung Galaxy S® 4 Simulator: Adding a Contact

Learn how to add a contact to your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Adding and Deleting Contacts from Favorites

Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to an existing contact on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Creating a Group and Adding Contacts to It

Discover how to make a group and add people to it on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Sharing a Contact's Information

A visual guide for sharing a contact's information using your Samsung Galaxy S4 smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S® 4 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S 4.

Samsung Galaxy S® 4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S 4.

Samsung Galaxy S® 4 - Turn Data On / Off

To turn the Mobile Data setting on your Samsung Galaxy S4 on/off, see these steps.

Samsung Galaxy S® 4 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S 4 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S® 4 - Set Date and Time

If your Galaxy S4 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy S® 4 - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) on your Samsung Galaxy S4, follow these steps.

Samsung Galaxy S® 4 - View MAC Address

To view the MAC address for your Samsung Galaxy S4, follow these steps.

Samsung Galaxy S® 4 - View Phone Info

To view phone info (e.g., network, Version, Wi-Fi address, etc.) for your Samsung Galaxy S4, see this info.

Samsung Galaxy S® 4 - View Phone Number

To view the phone number for your Samsung Galaxy S4, see this info.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy S 4 - Adjust Display Settings

Here's how to adjust your display settings including screen timeout and screen tone on your Galaxy S 4.

Samsung Galaxy S 4 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S4.

Samsung Galaxy S® 4 - Manage Do Not Disturb Settings

If your Galaxy S 4 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy S® 4 - Quick Settings

This info helps if you want to access/configure the Quick Settings menu on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Reset All Settings

If your Samsung Galaxy S4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy S® 4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 4 , view this info.

Samsung Galaxy S® 4 - Turn Multi window On / Off

To enable Multi-Window and view multiple apps at once on your Samsung Galaxy S4, view this info.

Samsung Galaxy S® 4 - Turn Off Screen During Calls

To adjust the screen on your Samsung Galaxy S4 so it turns off or stays on while you're on a call, see these steps.

Samsung Galaxy S® 4 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S 4.

Samsung Galaxy S® 4 - Turn Screen Rotation On / Off

If the display on your Galaxy S 4 doesn't rotate, this shows how to fix it.

Samsung Galaxy S® 4 - View Device Screen on TV

Here's how to set up screen mirroring between your Galaxy S4 and a compatible TV.

Samsung Galaxy S® 4 Simulator: Adjusting the Screen Timeout

A visual guide for saving energy on your Samsung Galaxy S4 smartphone by adjusting the screen timeout.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S® 4 - Add a Personal Email Account

If you need help adding a personal (POP/IMAP) email account to your Samsung Galaxy S4, follow these steps.

Samsung Galaxy S® 4 - Compose and Send Email Message

This info shows how to compose and send an email message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Compose and Send a Gmail™ Message

This info shows how to compose and send a Gmail message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Create a New Google™ Account

To create a new Google (Gmail) account for your Samsung Galaxy S4, view this info.

Samsung Galaxy S® 4 - Delete Email Messages

This info helps if you want to delete an email message from your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Delete Gmail™ Messages

This info shows how to delete a Gmail message from your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S 4.

Samsung Galaxy S® 4 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - Email Account Password and Server Settings

To update the personal email password/server settings for your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - Email Account Signature Settings

To enter or edit the personal email signature on your Galaxy S 4 view this info.

Samsung Galaxy S® 4 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - Gmail™ Auto Signature

To configure the Gmail signature on your Samsung Galaxy S4, follow these steps.

Samsung Galaxy S® 4 - Gmail™ Notifications

This info helps if you want to configure the notification settings for the Gmail account on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy S 4.

Samsung Galaxy S® 4 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S 4.

Samsung Galaxy S® 4 - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Galaxy S 4 often fixes email issues.

Samsung Galaxy S® 4 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Galaxy S 4 often fixes email issues.

Samsung Galaxy S® 4 - Remove a Personal Email Account

Removing then re-adding an email account on your Galaxy S 4 often fixes email issues.

Samsung Galaxy S® 4 - Reply to a Gmail™ Message

This shows how to reply to a Gmail message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Reply to an Email Message

Follow these instructions to reply to an email message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Galaxy S 4.

Samsung Galaxy S® 4 - View Email Messages

Here's how to view an email message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - View Gmail™ Account Address / Username

This info helps if you need to view the Gmail account address or username associated with your Samsung Galaxy S4.

Samsung Galaxy S® 4 - View Gmail™ Messages

Here's info on how to view a Gmail message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Including an Email Attachment

Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Replying to an Email

A visual guide for replying to an email on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sending an Email to a Group

Learn how to send an email to a group on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting Up Corporate Email

Learn how to set up a business email account on your Samsung Galaxy S4 so you can keep up with work wherever you go.

Samsung Galaxy S® 4 Simulator: Setting Up Personal Email

Discover how to set up a personal email account on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Switching Between Email Accounts

Learn how to access and use multiple email accounts on your Samsung Galaxy S4.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy S® 4 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S4 on or off.

General

Samsung Galaxy S® 4 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy S 4 to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy S® 4 - Reset All Settings

If your Samsung Galaxy S4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S® 4 - Motions and Gestures

View this info to make your Samsung Galaxy S4 react to specific motions and gestures.

Turn Proximity Sensor On / Off - Samsung

Here's how to adjust the screen on your Samsung smartphone to preserve battery life and eliminate unwanted keypad presses while on a call.

Google Backup & restore

Samsung Galaxy S® 4 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S 4.

Home Screen

Samsung Galaxy S® 4 - Access Notification Panel

Here's how to open the notification panel on your Galaxy S4.

Samsung Galaxy S® 4 - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Galaxy S4.

Samsung Galaxy S® 4 - Add Shortcuts to Home Screen

To add shortcuts to the Home screen of your Samsung Galaxy S4, see these steps.

Samsung Galaxy S® 4 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy S 4.

Samsung Galaxy S® 4 - Mode Change

Here's how to change the Home screen layout on your Galaxy S 4 if it looks different.

Samsung Galaxy S® 4 - Remove Items from Home Screen

This info helps if you want to remove items from the Home screen on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy S4.

Samsung Galaxy S® 4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S 4.

Samsung Galaxy S® 4 Simulator: Adding Folders to the Home Screen

Learn how to add apps to folders on the Home screen of your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to add widgets to the Home screen of your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Adding and Deleting a Home Screen

Learn how to add or delete a Home screen on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Adjusting Widgets and Apps on the Home Screen

An interactive guide on how to move widgets and apps on the Home screen of your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S4.

Hotspot

Samsung Galaxy S® 4 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy S 4.

Samsung Galaxy S® 4 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Mobile Hotspot Allowed Devices

To set which devices are allowed to connect to the Mobile Hotspot on your Samsung Galaxy S4, see these steps.

Samsung Galaxy S® 4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S 4 on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S® 4 - Access Websites

Follow these steps to access websites from your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Add a Browser Bookmark

Here's how to add a browser bookmark on your Samsung Galaxy S 4.

Samsung Galaxy S® 4 - Allow / Block Browser Cookies

If you can't browse the Internet or view website images on your Samsung Galaxy S4, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Galaxy S® 4 - Change the Browser Start / Home Page

To change the browser Home page on your Samsung Galaxy S4, see these steps.

Samsung Galaxy S® 4 - Clear Temporary Internet Files

If you're having trouble with Internet connectivity or a web page won't show on your Samsung Galaxy S4, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Galaxy S® 4 - Delete a Browser Bookmark

Here's how to remove a browser bookmark from your Galaxy S 4.

Samsung Galaxy S® 4 - Edit a Browser Bookmark

Here's how to edit a browser bookmark on your Galaxy S 4.

Samsung Galaxy S® 4 - Launch a Browser Bookmark

Here's how to open a browser bookmark on your Galaxy S 4.

Samsung Galaxy S® 4 - Open Web Browser

This shows how to launch the Chrome browser on your Galaxy S4.

Samsung Galaxy S® 4 - Turn JavaScript On / Off

If you can't view websites or pages won't load on your Samsung Galaxy S4, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Galaxy S® 4 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S4 so you can easily find it again.

Samsung Galaxy S® 4 Simulator: Navigating to a Website

Discover how to go to a website on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Reading Websites Later

A visual walkthrough of how to save websites to read later on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Searching the Web by Voice

Discover How to Use your voice to search the web on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between web browser windows on your Samsung Galaxy S4.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Internet & Web Browser Issues

Samsung Galaxy S® 4 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S 4.

Samsung Galaxy S® 4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S 4.

Samsung Galaxy S® 4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 4 , view this info.

Samsung Galaxy S® 4 - View Signal Strength

Here's how to view signal strength on the Galaxy S 4.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S® 4 - Language Selection

To change the language on your Samsung Galaxy S4 (English to Spanish, Spanish to English), view this info.

Samsung Galaxy S® 4 Simulator: Changing the Language

An interactive guide for changing the language settings on your Samsung Galaxy S4 smartphone.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S® 4 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S 4.

Samsung Galaxy S® 4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S4 when the screen is locked.

Samsung Galaxy S® 4 - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your Samsung Galaxy S 4.

Samsung Galaxy S® 4 - Set Up Screen Lock

View this info for options to lock your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S 4.

Samsung Galaxy S® 4 - Turn Off Screen Lock

To disable the screen lock setting on your Galaxy S4, check out this info.

Samsung Galaxy S® 4 - Unlock Screen

Here's how to unlock the screen on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting Screen Security

A walkthrough for setting screen security to keep others from using your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Unlocking the Screen

Learn how to unlock the screen of your Samsung Galaxy S4 smartphone.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Samsung Galaxy S® 4 - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) on your Samsung Galaxy S4, follow these steps.

Samsung Galaxy S® 4 - View MAC Address

To view the MAC address for your Samsung Galaxy S4, follow these steps.

Samsung Galaxy S® 4 - View SIM Card Number

Follow these steps to view the view the 20-digit SIM card number for your Samsung Galaxy S4.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S® 4 - Check Device Storage

To free up space if your Samsung Galaxy S4 runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Samsung Galaxy S® 4 - Clear Memory (RAM)

If your Samsung Galaxy S4 freezes or the screen locks up, clearing the Random Access Memory (RAM) may help.

Samsung Galaxy S® 4 - Export Contacts to SD / Memory Card

This helps if you need to export/transfer your contacts from your Samsung Galaxy S4 to an memory/sd / memory card.

Samsung Galaxy S® 4 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S4.

Samsung Galaxy S® 4 - Insert SD / Memory Card

View these instructions to insert a memory card into your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Move Files from Internal Storage to SD / Memory Card

This info helps if you want to move files from internal storage on your Samsung Galaxy S4 to a memory card.

Samsung Galaxy S® 4 - Remove SD / Memory Card

This info helps if you need to remove the memory card from your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Inserting a microSD Card

Discover how to insert a microSD card into your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Removing a microSD Card

Learn how to remove a microSD card from your Samsung Galaxy S4 smartphone.

Mobile Hotspot

Samsung Galaxy S® 4 Simulator: Setting Up Mobile Hotspot

Learn how to set up mobile hotspot on your Samsung Galaxy S4 smartphone to securely share your Internet connection with other devices.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy S® 4 - Move Music Files from Device

Here's how to transfer music files from your Galaxy S 4 to a computer.

Samsung Galaxy S® 4 - Play Music Files

To play Music files on your Samsung Galaxy S4, see these steps.

Navigating & Multitasking

Samsung Galaxy S® 4 - Air View

View this info to adjust how info or details display when a finger is hovered over the screen of your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Smart Screen

View this info to customize the screen settings on your Samsung Galaxy S4 so it's more responsive.

Samsung Galaxy S® 4 Simulator: Multitasking Between Apps

A visual guide for accessing and closing open apps on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using the Notification Panel

A visual guide for using the Notification Panel on your Samsung Galaxy S4 smartphone.

Near Field Communication (NFC)

Samsung Galaxy S® 4 - Tap & Pay

Here's how to set up 'Tap & pay' for your Galaxy S 4.

Samsung Galaxy S® 4 - Transfer Data via Android Beam

To wirelessly transfer data from your Galaxy S 4 to another NFC-capable device, view this info.

Samsung Galaxy S® 4 - Transfer Data via S Beam™

Here's how to transfer info from your Galaxy S4 to another device wirelessly via S Beam.

Samsung Galaxy S® 4 - Turn Android Beam On / Off

To turn Android Beam on your Samsung Galaxy S4 on/off, view this info.

Samsung Galaxy S® 4 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S 4.

Samsung Galaxy S® 4 - Turn S Beam™ On / Off

Here's how to turn the S Beam data transfer option on your Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Near Field Communication and Android Beam™

Learn How to Use NFC and Android Beam to share content wirelessly using your Samsung Galaxy S4.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Samsung Galaxy S 4 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Samsung Galaxy S® 4 - Factory Data Reset (Powered Off)

If your Galaxy S 4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy S® 4 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S4 has a blank or frozen screen or calling, app, audio and syncing issues.

Samsung Galaxy S® 4 - Factory Data Reset - Need to Know

Before performing a factory data (hard) reset on your Samsung Galaxy S4, view this info on backing up contacts, media, apps, etc.

Samsung Galaxy S® 4 - Install Device Software Update

To check for or to install software updates on your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - View Software Version

To view the software version your Samsung Galaxy S 4 is running, check out this info.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S® 4 - Insert SIM Card

View these instructions to insert a SIM card into your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy S4.

Samsung Galaxy S® 4 - Remove SIM Card

Here's how to remove the SIM card from your Galaxy S 4.

Samsung Galaxy S® 4 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Galaxy S4 on or off.

Samsung Galaxy S® 4 - Unblock SIM PIN

If your SIM PIN for your Galaxy S4 is blocked, here's info on how to unblock it.

Samsung Galaxy S® 4 - View SIM Card Number

Follow these steps to view the view the 20-digit SIM card number for your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your Samsung Galaxy S4 smartphone.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S® 4 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S4 smartphone.

Samsung Galaxy S® 4 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status on your Samsung Galaxy S4 smartphone.

Software Issues

Samsung Galaxy S® 4 - Install Device Software Update

To check for or to install software updates on your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - View Software Version

To view the software version your Samsung Galaxy S 4 is running, check out this info.

Sounds, Volume & Audio

Samsung Galaxy S® 4 - Call Sound Settings

This helps if you need to adjust the call sound settings on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Record and Play File - Voice Recorder

To record and play a sound file using the Voice recorder on your Samsung Galaxy S4, view this info.

Samsung Galaxy S® 4 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy S4.

Samsung Galaxy S® 4 - Set Ringtones

Follow these steps to choose/change a ringtone for your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Turn Off All Sounds

If you can't hear callers or they can't hear you, check the Turn off all sounds? setting on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Use Speakerphone

To utilize the speakerphone functionality on your axy S 4, view this info.

Samsung Galaxy S® 4 - Vibrate Mode

To place your Samsung Galaxy S4 in Vibrate Mode, see these steps.

Samsung Galaxy S® 4 - Volume Controls

Here's how to adjust the volume if your Galaxy S 4 doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy S® 4 Simulator: Adding and Removing Contacts from Favorites in Easy Mode

Learn how to add a contact to the favorites contacts screen while in Easy mode on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode

Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Making a Phone Call in Easy Mode

Discover how to make a phone call in Easy mode on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens in Easy Mode

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Switching Back to Standard Mode

Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Switching to Easy Mode

Learn how to switch to Easy mode on your Samsung Galaxy S4.

Status Indicators/Lights

Samsung Galaxy S® 4 - View Signal Strength

Here's how to view signal strength on the Galaxy S 4.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy S® 4 - Create and Send a Text Message

Follow these steps to create and send a text message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Samsung Galaxy S 4.

Samsung Galaxy S® 4 - Delete Messages

This info helps if you want to delete text messages from your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Set Default Messaging App

Follow these steps to change the default text messaging (SMS) app on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Text Message Notification Settings

This helps if you want to configure notifications for text messages on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Text Message Signature

To add, remove or edit the text message signature on your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Galaxy S4, view this.

Samsung Galaxy S® 4 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S4.

Samsung Galaxy S® 4 - View Text Messages

This helps if you need to know how to view text messages on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Attaching a Video to a Text Message

Discover how to attach a video to a text message from your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Forwarding a Text Message

Learn how to forward a text message from your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Recording a Message

Learn how to record a text message from your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Replying to a Text Message

Learn how to reply to a text message from your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sending a Text Message

An interactive how-to guide for sending a text message on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sending a Text Message to a Group

Discover how to send a text message to a group of your contacts from your Samsung Galaxy S4.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S® 4 - Capture a Screenshot

View this info to take a picture of the screen on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Set Up Printing

To set up your Samsung Galaxy S4 for printing, view this info.

Samsung Galaxy S® 4 Simulator: Changing S Voice™ Settings

Discover how to change the S Voice settings on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Finding More Help

Discover how to find more help, like tutorials and tips, for using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting Up Your S Health™ Profile

Discover how to set up your S Health profile on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting a Calendar Alarm with S Voice™

Discover how to set a calendar alarm using S Voice on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting up WatchON™

Learn How to Use set up WatchON using your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Sharing a Translation

Discover how to share a translation through voice on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Translating Through Text

Discover how to translate through text on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Translating Through Voice

Discover how to translate speech with S Translator on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Air Browser

Learn How to Use Air Browser on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Air View™

Learn How to Use Air View on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Multi Window

Learn How to Use Multi Window on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Preset Phrases

Discover How to Use preset phrases on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using S Voice™

Discover How to Use S Voice to complete various tasks on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using the Pedometer

Discover how to track your steps using your Samsung Galaxy S4.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Transfer Content to/from Device

Samsung Galaxy S® 4 Simulator: Backing Up Call History and Messages

A visual guide on how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Backing Up Contacts

Learn how to back up contacts so you never lose them and can transfer them to a new device with Verizon Cloud on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Backing Up Photos, Videos, Music and Documents

Discover how to back up your photos, videos, music and documents with Verizon Cloud so you never lose your content and can free up memory on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud onto your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Upgrading Your Backup Storage Plan

An interactive guide on how to get more Verizon Cloud storage using your Samsung Galaxy S4.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S® 4 - Manage TTY Settings

To change the TTY settings on your Galaxy S 4, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S® 4 - Set Wallpaper

This info helps if you want to save a picture as wallpaper on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Changing the Wallpaper

Discover how to change the wallpaper on your Samsung Galaxy S4.

Wi-Fi & Network

Samsung Galaxy S® 4 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S 4 with other Wi-Fi capable devices.

Samsung Galaxy S® 4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Galaxy S4.

Samsung Galaxy S® 4 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy S 4 to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy S® 4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout settings, etc.) on your Galaxy S 4.

Samsung Galaxy S® 4 - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your Galaxy S 4 doesn't display.

Samsung Galaxy S® 4 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S.

Samsung Galaxy S® 4 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Galaxy S 4, view this info.

Samsung Galaxy S® 4 - Tethered Modem Connection

Follow these steps to use your Samsung Galaxy S4 as a tethered connection via a USB or Bluetooth.

Samsung Galaxy S® 4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S 4 on or off.

Samsung Galaxy S® 4 Simulator: Connecting to a Wi-Fi Network

Learn how to connect your Samsung Galaxy S4 to a Wi-Fi network so you can access the Internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.