Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
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Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
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DROID TURBO 2
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Galaxy J7 / J7 V
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Pixel™, Phone by Google
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Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
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Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis™ Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
iPad® Air 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
iPad® Pro
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad® Air™
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
iPad® mini 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
DROID TURBO 2 - Designed by You
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad® mini
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
iPad® mini 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Verizon Ellipsis® 10 HD
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Can I put a screen protector on a device with a cracked screen?
[Community]
Can I put gorilla glass on a cracked screen?
Does the Samsung Galaxy GEAR work with the Samsung Galaxy S4 mini?
[Community]
greenshamrox asked Verizon Wireless: Q: Does the Samsung Galaxy GEAR work with the Samsung Galaxy S4 mini? A: Yes, the Samsung Galaxy GEAR is compatible with this phone.
What Kind Of Wireless Charger Can I Get For A Galaxy S4?
[Community]
Need a wireless charger for my s4. Would like one that has the phone kind of standing up not a pad kind. And would I need a charger back for my phone to make it work. Went to a version store,they didn't have a clue.
Why did I receive a white charge cord and white headphones with Black Mist s4?
[Community]
I ordered a Black Mist s4 from Verizon online and received a Black Mist s4 with "white" charge cord and "white" headphones.  Should I complain to Verizon support or was I supposed to receive white accessories with a black phone?  This was a surprise and a little bit of a disappointment.
Will the S4 support a 64g SD card?
[Community]
I am wondering if the s4 will support a 64g SD card.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Account Sync Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Add a Samsung Account - Samsung Galaxy S® 4
[Device-Specific Instructions]
Can I Add A Samsung S4 Phone To My Verizon Wireless Plan?
[Community]
My daughter was given a new Galaxy S4 about a year ago from a now ex-boyfriend. She has a Verizon plan but wanted to upgrade to an  iPhone and couldn't find out where he got the phone and now it is too late to return it. It is sealed in box but boyfriend told her that it was Verizon compatible a...
Can I use a smartphone without data?
[Community]
I will soon get a new smartphone.  I want to give my Samsung Galaxy S4 (phone is mine, no contract) to my wife.  She only needs phone and messaging, and doesn't care about data for internet, etc.  Verizon support says I can't do this and I want to verify it.  I hope I was simply given...
Can an unlocked AT&T device be used on Verizon?
[Community]
Can an unlocked AT&T Galaxy s4 be used on Verizon now that Verizon is using SIM cards?
How do I give my friend my old S4 phone?
[Community]
I upgraded my phone (but not under a gift card / recycle offer) and want to give my old S4 phone to my friend. What do I have to do on my end to facilitate this? I've already reset the phone (wiped all my data) but I still have my sim card in it. My friend is a Verizon Wireless user already and has his...
Will a Samsung Galaxy S4 from T-Mobile work on Verizon?
[Community]
Hi, I have a T-Mobile SGH-M919 (ie. Samsung Galaxy S4). This is a GSM phone. Wait a minute. I may have just answered my own question: From this article: https://en.wikipedia.org/wiki/Cellular_frequencies , I see that Verizon is CMDA (which my TMo phone is not). Am I correct that my GSM...

Alerts & Reminders

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Samsung Galaxy S® 4 Simulator: Backing Up Call History and Messages
[Interactive Simulation]
A visual guide on how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Backing Up Contacts
[Interactive Simulation]
Learn how to back up contacts so you never lose them and can transfer them to a new device with Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Backing Up Photos, Videos, Music and Documents
[Interactive Simulation]
Discover how to back up your photos, videos, music and documents with Verizon Cloud so you never lose your content and can free up memory on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Downloading Files from Verizon Cloud
[Interactive Simulation]
An interactive guide on how to download files from Verizon Cloud onto your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Verizon Cloud
[Interactive Simulation]
An interactive guide on how to set up Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Upgrading Your Backup Storage Plan
[Interactive Simulation]
An interactive guide on how to get more Verizon Cloud storage using your Samsung Galaxy S4.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy S® 4 Easy Mode
[Video]
Watch this video to learn how to use Easy mode on your Samsung Galaxy S® 4.
Length: 3:24
Samsung Galaxy S® 4 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy S4 smartphone on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - Samsung Galaxy S® 4
[Device-Specific Instructions]
Battery Tips for Your Samsung Galaxy S4 Prepaid
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy S4 Prepaid.
Length: 2:18
Extend Battery Life - Samsung Galaxy S® 4
[Device-Specific Instructions]
Insert Battery - Samsung Galaxy S® 4
[Device-Specific Instructions]
Power Saver Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Remove Battery - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
An interactive guide on how to conserve your phone's battery with Ultra Power Saving mode on your Samsung Galaxy S4 smartphone.
View Battery Status - Samsung Galaxy S® 4
[Device-Specific Instructions]
What Kind Of Wireless Charger Can I Get For A Galaxy S4?
[Community]
Need a wireless charger for my s4. Would like one that has the phone kind of standing up not a pad kind. And would I need a charger back for my phone to make it work. Went to a version store,they didn't have a clue.
What should I do if my device is frozen?
[Community]
wont turn off, wont recognize when i plug it in to a charger?
Why won't my Galaxy S4 charge?
[Community]
I have a Galaxy S4 and it will not charge.  Last night it told me the charger I was using was not compatible with the phone and it is the charger that came with the phone.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Galaxy S4 Setting Up Wi-Fi and Bluetooth™
[Video]
Watch this video to learn how to set Up Wi-Fi and Bluetooth® on your Samsung Galaxy S4.
Length: 2:11
Can I add a Bluetooth icon to my home screen?
[Community]
On my old HTC phone I could add a Bluetooth icon to my home screen so I don't have to go into settings to turn it on and off. I can't seem to do it on my Galaxy S4. Is there a way to add just that icon? I can add the Settings icon, but I don't want that. Just the Bluetooth.
Can I import contacts from a .csv file on my PC?
[Community]
Hi. I am new to Verizon, new to Android, and just acquired an S4.  My old phone allowed me to back up my contacts to my PC as .a csv file.  I am hoping someone can tell me how to import these contacts to the S4.  My PC has Bluetooth, as well as (obviously) USB.  Thanks.
Can I use a bluetooth keyboard with my PC and my device?
[Community]
I would like to use external input devices - a keyboard and mouse - for my Samsung Galaxy S4, SCH-i545, Android 5.0 Lollipop.  I've seen YouTube videos where a USB mouse or keyboard were connected through a powered USB hub seemed to work.  Elsewhere I've read that only Bluetooth devices will...
Do I need data for bluetooth calling?
[Community]
My Bluetooth  (Moto H730) or S-Voice says I need a network connection (data or wifi) in order to place a call. The bt works fine with the s4 connected to a wifi or data network. Is this a S-Voice problem? I would like to be able to use my bt without being connected to either a wifi or data network...
Samsung Galaxy S® 4 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy S4.
Why can't I get an audio connection with my bluetooth device?
[Community]
I have a brand new S4.  I am having problems with my bluetooth.  It worked for a week or so and now nothing.  Says it is paired but no audio connection. I have used Galaxy phones from another carrier for years but I am new to Verizon.  I have never had this problem.

Calendar

Why don't I get calendar notifications?
[Community]
For some reason my galaxy s4 no longer posts calendar notifications.  Events show on the calendar when i open that app. but I can't get any reminders.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Galaxy S4 Calling and Messaging
[Video]
Watch this video to learn about Calling and Messaging on your Samsung Galaxy S4
Length: 2:02
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy S® 4
[Device-Specific Instructions]
Call History - Samsung Galaxy S® 4
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S® 4
[Device-Specific Instructions]
Can I use my Galaxy S4 in Costa Rica?
[Community]
I am going to Costa Rica. I have a Samsung S-4 with a U.S. number and U.S. billing address.  I am looking at Verizon's International Plans, specifically "International Travel 100 Talk, Text, and Data."   While in Costa Rica, I want to be able to phone a local number, like a restaurant.  ...
DTMF - Samsung Galaxy S® 4
[Device-Specific Instructions]
How do I get my device to start displaying notifications for missed calls?
[Community]
After the system update on May 15, My Galaxy S4 no longer displays notification of missed calls. Any solution?
How do I keep my number pad from disappearing during a call?
[Community]
When I make a call to a automated system, I have problems with keeping my number pad on the screen. Example...a call to my voice-mail. When asked to enter my password, my screen keeps going black!  I have to wiggle the phone and jab until I get a number.  How do I keep my number pad from...
How do I view the duration of past calls?
[Community]
Hi,I'd like to know how to view the duration of any past calls, but can only seem to find the most recent one.  In my version, there is no "Log" tab that might show it. I'm using a Galaxy S4 SCH-I545 running 4.4.2 if that helps. I have found some apps that will show it, but don't like using...
Redial - Samsung Galaxy S® 4
[Device-Specific Instructions]
Remove a Speed Dial - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S4 to silent.
Samsung Galaxy S® 4 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S4 smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Galaxy S4 Camera Smart Mode
[Video]
Watch this video to learn how to use the Camera Smart Mode on your Samsung Galaxy S4.
Length: 1:27
Advanced Camera Features on Your Samsung Galaxy S4 Prepaid
[Video]
Explore fun camera settings on your Samsung Galaxy S4 Prepaid.
Length: 1:22
Camera Settings Support
[Device-Specific Instructions]
Can I recover photos that I deleted accidentally?
[Community]
Can I undelete photos on my Samsung Galaxy S4 mini ?
Galaxy S4 Camera/Camcorder Overview
[Video]
Watch this video to get an overview of the camera function on your Samsung Galaxy S4.
Length: 2:20
How can I get pictures off my S4 Mini that I didn't back up anywhere else?
[Community]
How can I get pictures off my S4Mini that I (stupidly) didn't back up anywhere else?  My screen is not working and when I plug the USB into my computer I can access all my other picture folders (Instagram, Screenshots, SnapChat) but cannot find the 'regular' pics I took.
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
[Community]
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
How do I add photos to a folder?
[Community]
I need to add some photos from my phone gallery to a previously created folder. What are the steps l use?
How do I copy photos to my PC?
[Community]
How do I copy (move) photos and files from my Galaxy S4 to my PC?
How do I put pictures on my SD card?
[Community]
how do i put the pictures that r not on my card onto the card so i can dl them to my comp
How do I stop my camera from shutting down?
[Community]
Need help.  My phone says sending to card when try to start camera and then freezes my phone.  It won't even restart unless i take out the battery.  Is this a manufacturer defect issue as the phone only bought in Sept.
How do I take a screen shot?
[Community]
How do I take a screen shot?
How do I transfer pictures and video from my S4 to my laptop?
[Community]
How do I transfer pictures and video from my phone to my laptop?
Samsung Galaxy S® 4 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
An interactive guide on how to change the file size of a picture on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Selfie
[Interactive Simulation]
A visual guide for taking a selfie on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Drama Mode
[Interactive Simulation]
A visual guide for using Drama mode to merge several pictures together on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Dual Shot
[Interactive Simulation]
A visual guide for using Dual Shot to take a picture with both cameras at the same time on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Eraser Mode
[Interactive Simulation]
A visual guide for using Eraser mode to remove unwanted objects in pictures on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your Samsung Galaxy S4.
Why can't I do a motion screen capture after an upgrade?
[Community]
Under Motions & Gestures -> Palm Motion -> Capture Screen is ON.    And I used to use this feature all the time, but now after the upgrade it's not working.  Any suggestion?  And is there another way to do screen capture?

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S® 4
[Device-Specific Instructions]
Can I import contacts from a .csv file on my PC?
[Community]
Hi. I am new to Verizon, new to Android, and just acquired an S4.  My old phone allowed me to back up my contacts to my PC as .a csv file.  I am hoping someone can tell me how to import these contacts to the S4.  My PC has Bluetooth, as well as (obviously) USB.  Thanks.
Delete a Contact - Samsung Galaxy S® 4
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S® 4
[Device-Specific Instructions]
How can I transfer contacts with a broken screen?
[Community]
I have a bad screen and need to transfer my contacts to a new phone.  Is there any way to do this without the use of my screen?
How do I delete a contact?
[Community]
I want to delete a contact from my Samsung Galaxy 4.  How do I do that?
How do I import contacts from my PC?
[Community]
I am new to Galaxy/Android and want to import my contacts from a VCF file on my PC. I connected the phone to the PC and can move files back and forth, but the Phone's Contact app's menu list does not include the prescribed import/export function. I am perplexed. HELP!
Is there a way to retrieve my contacts from my old phone?
[Community]
Is there a way to get my contacts from my old phone? The phone would still would still ring, and I get message notifications, but the screen is black. I have recieved my new phone and activated it.
Samsung Galaxy S® 4 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to make a group and add people to it on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy S4 smartphone.
Why aren't my contacts being backed up?
[Community]
Everything has been backed up to the cloud on my computer except for my contacts.  I cannot get my contacts to backup to my computer.  If I look at the cloud Icon on my phone my contacts are there.   I want them on my computer.  I have an Android Galaxy S4 phone and I am using...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® 4
[Device-Specific Instructions]
Do I always need to have data on?
[Community]
Does mobile data need to be on at all times?
How can I determine which app used my data overnight?
[Community]
How can I determine which app used most all of my 2GB data in a 2 hour period while I was asleep? I clearly was not using my phone however I woke up to an overage text for my data plan. I want to uninstall this app so it cannot happen again. Thank you.
How do I disable videos?
[Community]
Our teenage son has a SAMSUNG GALAXY S4....  I just realized that all the data was used from videos. Is there a way to block Netflix, you tube etc... so he stops using all his data in just a few days?
How do I know how much data I am using?
[Community]
I have installeld the pandora app on my phone, and of course I am worried about my data, how can I tell if the app is running or not when I am not using? I am worried it is using my data even when I am not using it. Thank you
How do I see which apps are using data?
[Community]
How do you track which apps are using the most data? I just switched from a Droid 4 to the S4 and received a notice that over 75% of my data has been used in under 3 weeks. I never received this notice before so it much be some of the apps that came on the phone, which is very annoying to me, why would...
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
Manage Data Usage - Samsung Galaxy S® 4
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy S® 4
[Device-Specific Instructions]
Why does my device use data when wi-fi is available?
[Community]
when sitting at home signed o to my  wi-fi network,  the phone still continues to use data. thought it was to supposed to switch autoatically
Why won't my device connect to 4g?
[Community]
My phone is suppose to be 4G and I've never had an issue but within the last few days it only says 3G and is running very slow. Help...

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
How do I get my clock to start working again?
[Community]
It seems ever since the os update I can no longer access my clock functions. Everytime I click on the icon it says unfortunately clock has stopped.  I've been dealing with it as is but I'd like to be able to turn off my alarm for work when I'm on vacation. It's a Samsung galaxy s4. I've already tried...
How do I get my clock to work again?
[Community]
After lollipop update, my s4 3D clock no longer works. I can access the weather, but when I try to open the alarm, I get an error message saying" clock not working" . My alarm keeps going off at the last set time, but I cannot access it or change the time of the alarm.
How do I set a scheduled time for Do Not Disturb?
[Community]
OK, have the Lollipop 5.0.1 - not seeing it as the best or the worst upgrade - so far, it's just an upgrade What is angering me a bit though, as was widely reported blocking (or silent) mode was replaced with Do Not Disturb. As was also reported, 5.0.1 returned the ability to schedule Do Not Disturb for...
How do I set my device to automatically update to different time zones?
[Community]
My samsung galaxy s4 does not update to different time zones. This is a new problem in the last 3 weeks. It is set to allow automatic updating date and time from the network.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
View MAC Address - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy S® 4
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Font Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
DLNA Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
How do I add words to the dictionary on my device?
[Community]
I am trying to find the dictionary to be able to add words such as names, etc. I found it under swype but it will not let me add words. I do not use swype regardless. Every time I type my daughters name in a text it misspells.  Where can I fix this
How do I find my PIN number after I have been locked out of my device?
[Community]
How do I recover or change the pin number - too many swipe attempts and now need a pin number.
How do I get my device to save to an SD rather than the main memory?
[Community]
I am getting an insufficient memory message on my phone and purchased a 32GB card to supplement the memory, but keep getting the same message. Not sure to find out where things are being stored...my files is unclear. Trying to download a new app but can't because of the insufficient memory message.
How do I get my device to start displaying notifications for missed calls?
[Community]
After the system update on May 15, My Galaxy S4 no longer displays notification of missed calls. Any solution?
How do I stop the 'logs provider has stopped' error?
[Community]
GALAXY S4  -"LOGS PROVIDER HAS STOPPED .HOW DO I FIX PROBLEM?
How do I turn Smart Lock on?
[Community]
Last Fall, when I read about the features of Lollipop including an automatic unlock based on locations or having a smartwatch nearby, that was the one I was most looking forward to. Got lollipop yesterday on my Galaxy S4, but have been unable to figure out where to turn that on. Any advice?
How do I turn off automatic updates?
[Community]
We just got 2 new phones and have already gone through 5g, what is eating up our data and how so we stop it. wifi is off.
How do I turn up the ringer volume?
[Community]
How to raise ringer volume on Samsung S4 mini
How do I use the USB port for something other than charging?
[Community]
I want to have my laptop see the pictures on my phone when it is plugged into a usb port on my laptop.
How do return my keyboard to its default settings?
[Community]
all of a sudden my keyboard is smaller and floats on top of the comment or post I''m trying to make. I like the old pop-up at the bottom of the screen that doesn't cover up the text I'm typing.
How to maximize the text keyboard?
[Community]
I finished a text tonight and all of a sudden the keyboard on my Samsung Galaxy 4 minimized. I don't know what I did. The keyboard can now be moved around the screen. I need the full size back. How can I get it back? I'm pretty sure it's the Samsung keyboard.Thanks for your help.
Is the 16 GB memory expandable?
[Community]
Jay3006 asked Verizon Wireless: Q: Is the 16 GB memory expandable? A: Important question, Jay3006! The 16GB of onboard memory is preset but the device also has expandable memory with a MicroSD card up to 64 GB.
Is the Samsung Galaxy S4 mini a world phone?
[Community]
I am traveling to Scandinavia in a month and looked at the travel plan that Verizon offers which seems reasonable. I see that only certain phones qualify. Would my Samsung Galaxy S4 mini work?Thanks!
Manage Interruptions - Samsung Galaxy S® 4
[Device-Specific Instructions]
Multi window - Samsung Galaxy S® 4
[Device-Specific Instructions]
Quick Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Restriction Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S4 smartphone by adjusting the screen timeout.
Screen Mirroring - Samsung Galaxy S® 4
[Device-Specific Instructions]
Touch Screen Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
What are miscellaneous files and can I delete them?
[Community]
I have  Galaxy S4 that I can't add more apps to. I have cleaned it up but it still says there is no space.At settings-->storage-->I see 6.4 GB of misc files. How can I see what these are and perhaps delete them?Thanks,Mary
Where do I find IMAP settings on my Stratosphere II?
[Community]
How can I find the IMAP settings on my Stratosphere II in order to enter them correctly into my S4?
Why can't I get 4G LTE service?
[Community]
For the past 12 hours or so my phone is only 3G and it should be 4G. I didn't change any setting and I've been at home and at work - same as usual. It's always 4G. What's the problem?
Why does the screen go blank when I try to use the keypad on a call?
[Community]
I'm having an issue with my keypad screen.  When I'm trying to "Press 4" while on a call, the keypad screen appears randomly for a second then disappears.  It takes a while to press any key, and then sometimes it gets the number more than once, since I'm pressing repeatedly to try to hit when...
Why is the "close all" button crashing my device?
[Community]
After updating my Galaxy S4 to 5.0.1, the "Close all" button on the new recent apps screen crashes my phone into a blackscreen. I have to turn it off (standby) and on in order to use it again, and when I go back to the recent apps menu, some apps are still not closed. Is this just my phone or is it a...
Will a European S4 mini work with Verizon ?
[Community]
Hi, I just got a Galaxy S4 mini ( I19195) through my french carrier, the phone will be unlocked soon. Will i be able to useit  in America with verizon ? My wife has a verizon plan. last time i tried to put her verizon sim card in my unlocked french Iphone 4s, it didn't work.. Will...
Will my Galaxy S4 work in Lithuania or the Netherlands?
[Community]
Will the Galaxy S4 work in Lithuania or the Netherlands?  what steps do I need to take before traveling?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy S4 Setting Up Personal and Corporate Email
[Video]
Watch this video to learn how to setting up personal and corporate email on your Samsung Galaxy S4.
Length: 3:05
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Samsung Galaxy S® 4
[Device-Specific Instructions]
Gmail™ Sync - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your Samsung Galaxy S4 so you can keep up with work wherever you go.
Samsung Galaxy S® 4 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your Samsung Galaxy S4.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Samsung Galaxy S® 4
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Galaxy S4 Air View™
[Video]
Watch this video to learn how to use Air View™ on your Samsung Galaxy S4.
Length: 1:27
Galaxy S4 Air Gesture™
[Video]
Watch this video to learn how to use Air Gesture™ on your Samsung Galaxy S4.
Length: 1:28
Gestures - Google Maps™
[Device-Specific Instructions]
Motions and Gestures - Samsung Galaxy S® 4
[Device-Specific Instructions]

Google Backup & restore

How do I save my text history before doing a factory reset?
[Community]
I may try a factory reset before I return my lousy S4 because the WiFi doesn't work and Verizon knows it but likes my data charges.I know from experience that when you do a factory reset you lose your text message history.Anyway I can save my texts somewhere and then after the reset or if I get a new...

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Customizing Your Samsung Galaxy S4 Prepaid
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy S4 Prepaid.
Length: 2:59
Galaxy S4 Device Customization
[Video]
Watch this video to learn how to customize your device on your Samsung Galaxy S4.
Length: 2:44
Can I add a Bluetooth icon to my home screen?
[Community]
On my old HTC phone I could add a Bluetooth icon to my home screen so I don't have to go into settings to turn it on and off. I can't seem to do it on my Galaxy S4. Is there a way to add just that icon? I can add the Settings icon, but I don't want that. Just the Bluetooth.
How do I delete a homescreen page?
[Community]
Easy to add one to Homescreen... but where do you delete one ?
How do I turn off the lock screen password?
[Community]
A friend of mine used my phone and told me to set a lock screen password. How do I get it off, I hate it.
How much will it cost to repair a broken screen?
[Community]
I dropped my new Galaxy4 and the screen cracked. Everything works fine, but I want to know how much it will cost to fix this.
Mode Change - Samsung Galaxy S® 4
[Device-Specific Instructions]
My lock screen is black and can't enter my unlock code. How do I view the screen?
[Community]
I have restarted, turned off, taken out battery (over 5 minutes) and still is black. I have the notifications bar along the top and can pull it down, but can't access phone without unlocking and the unlock screen is just black. What do I do?
Samsung Galaxy S® 4 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add apps to folders on the Home screen of your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets to the Home screen of your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
Learn how to add or delete a Home screen on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S4.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy S® 4 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your Samsung Galaxy S4 smartphone to securely share your Internet connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Access Websites - Samsung Galaxy S® 4
[Device-Specific Instructions]
Can I see which websites I visit the most?
[Community]
Would like to manage from my desktop is this possible
Samsung Galaxy S® 4 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S4 so you can easily find it again.
Samsung Galaxy S® 4 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between web browser windows on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Reading Websites Later
[Interactive Simulation]
A visual walkthrough of how to save websites to read later on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover How to Use your voice to search the web on your Samsung Galaxy S4.
Web Browser - Samsung Galaxy S® 4
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S4 smartphone.

Lock, Unlock, Password & Security

Galaxy S4 Lock Screen
[Video]
Watch this video to learn how to lock your screen on the Samsung Galaxy S4.
Length: 2:11
Restore Default Settings - Samsung
[Device-Specific Instructions]
How do I remove the PIN lock from my device?
[Community]
I was trying to learn more about the features on my Samsung S4 and how to use them. I put the PIN number in to try it but I can't turn that feature off and switch back to "swype". Now I have to put the PIN number in in order to unlock my phone every time. It's very annoying to say the least!
How do I turn Smart Lock on?
[Community]
Last Fall, when I read about the features of Lollipop including an automatic unlock based on locations or having a smartwatch nearby, that was the one I was most looking forward to. Got lollipop yesterday on my Galaxy S4, but have been unable to figure out where to turn that on. Any advice?
How do I turn off the lock screen?
[Community]
How do I take the lock screen off
How do I turn off the secure lock?
[Community]
how do i turn off the secure lock
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
My daughter reset my PIN. How do I get into my device?
[Community]
My  3 year old daughter reset my PIN.  How do I get into the phone without resetting the phone and losing all my data
Samsung Galaxy S® 4 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy S4 smartphone.
Set Up Screen Lock - Samsung Galaxy S® 4
[Device-Specific Instructions]
Smart Lock - Samsung Galaxy S® 4
[Device-Specific Instructions]
Turn Off Screen Lock - Samsung Galaxy S® 4
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy S® 4
[Device-Specific Instructions]
Why can't I set my unlock settings back to swipe?
[Community]
I set my screen lock to  pin and now I'm unable to return it to swipe. It says "Turned off by administrator, encryption policy or credential storage." I can't figure out what I did!
how to remove lock screen?
[Community]
I have the samsung galaxy s4 and i thought i'd try out the lock screen with pattern because of having very young nieces and a nephew...well i decided to take it off my phone and now I can not find that option! please help! i need it off of there! thanks!

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® 4
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S® 4
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S® 4
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Removing a micro SD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy S4 smartphone.

Navigating & Multitasking

Navigating Your Samsung Galaxy S4 Prepaid
[Video]
Take a tour of your Samsung Galaxy S4 Prepaid, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:28
Galaxy S4 Basic Device Navigation
[Video]
Watch this video to learn basic device navigation for the Samsung Galaxy S4.
Length: 2:51
Galaxy S4 Using Multi Wndows
[Video]
Watch this video to learn how to use Multi Windows with your Samsung Galaxy S4.
Length: 2:01
Air View - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Multitasking Between Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using the Notification Panel
[Interactive Simulation]
A visual guide for using the Notification Panel on your Samsung Galaxy S4 smartphone.
Smart Screen - Samsung Galaxy S® 4
[Device-Specific Instructions]

Near Field Communication (NFC)

S Beam™ On / Off - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn How to Use NFC and Android Beam to share content wirelessly using your Samsung Galaxy S4.
Tap & Pay - Samsung Galaxy S® 4
[Device-Specific Instructions]
Turn NFC On / Off - Samsung Galaxy S® 4
[Device-Specific Instructions]

Operating System & Software

Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S 4 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
How do I get a software update to work on my device?
[Community]
I had a software update notification on my Mac for my Samsung Galaxy S4 so I used the Verizon Software Upgrade Assistant to do so. It mentioned taking at least 30-90 minutes to complete the upgrade, however, the status bar reached 95% and stayed that way for the next 3 hours. I tried to close out of the...
How do I manually update my device's operating system?
[Community]
How do I manually update the OS on my Samsung Galaxy S4?
Is There A Simple Way To Update "Retired" Devices?
[Community]
I upgraded from a Galaxy S4 to a Galaxy S5 some time ago, and while my active Verizon service is on my S5, I still use my S4 as a wifi only device (I prefer it for things like reading because it is lighter and shorter, so extended use doesn't cause joint pain like the S5 does).  I keep several of...
Is There An Update For The s4 Mini?
[Community]
is there an update to android 4.2.2 that is coming in on my s4 mini today, 1/21/17
Is there a fix for Galaxy S4 stargate?
[Community]
There are 3 current vulnerabilities for Android phones including the S4. StargateCertifi-gateAndroid Serialization Vulnerability, or CVE-2015-3825Are software updates available to fix these issues?If not, when will they be available and will they be an automatic update?trainterry
My device has been running slow since the last software update. How do I fix it?
[Community]
Ever since the last software update about 7-10 days ago, my Galaxy 4S has been slow, unresponsive at times and the swipe to open feature won't work.  Any ideas? I took the phone by the Verizon Store and the guy there said my phone was wet and I needed a new one. It had not gotten wet!!!!!!!!!!...
View Software Version - Samsung Galaxy S® 4
[Device-Specific Instructions]
Why does my device keep asking me to update?
[Community]
my phone keeps asking to do a software update even though i have done it twice already. is this an issue or should i keep doing the update? it says the update was successful after each time.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Can I Add A Samsung S4 Phone To My Verizon Wireless Plan?
[Community]
My daughter was given a new Galaxy S4 about a year ago from a now ex-boyfriend. She has a Verizon plan but wanted to upgrade to an  iPhone and couldn't find out where he got the phone and now it is too late to return it. It is sealed in box but boyfriend told her that it was Verizon compatible a...
Can I activate a Galaxy S4 on my Verizon account?
[Community]
I am considering buying Galaxy S4 phones from an outside source for use with my current Verizon Account. They will, I am told, require SIM cards. Can I order just the cards from Verizon? What would be the charges incurred? Thanks
Can I get an international SIM card in Jamaica?
[Community]
I have galaxy s4 activated not in contract.  I also have my old Moto Razr not activated.  When I travel to Jamaica (or anywhere international) I need to figure out how I do the international thing with sim card.  If I travel there, then I go on roaming and it costs a ton.  Do I just...
Can I switch devices by swapping SIM cards?
[Community]
My wife bought a Note 3 and doesn't like the size of it. She wants to switch with me, i have the S4. Can I simply remove the SD and Sim cards to do the swap or should I do it through my Verizon?
Can I switch sim cards without switching devices?
[Community]
I'm trying to put a new sim card in my phone, but it won't recognize it, even though it is a verizon sim card
Can I use my Samsung Galaxy S4 with a local SIM card in Germany?
[Community]
I’ll soon be leaving to Germany for 6 weeks. I would like to take my (Verizon-) Samsung Galaxy S4 along and use it pretty much like I do here in the US (calling, social media etc. emails etc). I recently got off a 2 year contract. I want to unlock the phone (if I need to - ?) and take out the...
Can my device be unlocked for international use?
[Community]
Hi, I will be travelling to Africa for 2 weeks, is there a way my galaxy s4 be unlocked for me to use the phone with their GSM sim card service?
How do I find my PUK code?
[Community]
I locked myself out by trying to get through my SIM lock.. I believe! I read somewhere to grab another SIM card and since I've put it in it says I have another 3 tries to get in.  I don't want to ***** anything up because I just had to out a new SC in about a month ago. I wasn't aware of any other...
How do I give my friend my old S4 phone?
[Community]
I upgraded my phone (but not under a gift card / recycle offer) and want to give my old S4 phone to my friend. What do I have to do on my end to facilitate this? I've already reset the phone (wiped all my data) but I still have my sim card in it. My friend is a Verizon Wireless user already and has his...
How do I remove a SIM card?
[Community]
I just got a new Samsung Galaxy S4, and when I went to install the SIM card, I discovered there was already a SIM card installed.  The directions at Verizon Wireless said this might happen, but they didn't say what to do.  I presume I should remove that SIM card and install the one that came...
How do I restore my service when I return home from traveling internationally?
[Community]
I recently visited Europe for a week and purchased a prepaid SIM on the Vodafone network to use while I was there. Everything worked great. However, when I came back home to the US and put my Verizon SIM back in the phone, I no longer have mobile data working. I can make and receive calls without issue,...
How do I unlock a Galaxy S4?
[Community]
I have a old Samsung Galaxy S4 that I am wanting to sell. And I need to know how to I get it unlocked.
How do I unlock my SIM card?
[Community]
how do i unlock the sim card phone is asking for a puk code
Insert SIM Card - Samsung Galaxy S® 4
[Device-Specific Instructions]
Is There A Simple Way To Update "Retired" Devices?
[Community]
I upgraded from a Galaxy S4 to a Galaxy S5 some time ago, and while my active Verizon service is on my S5, I still use my S4 as a wifi only device (I prefer it for things like reading because it is lighter and shorter, so extended use doesn't cause joint pain like the S5 does).  I keep several of...
Modify SIM PIN - Samsung Galaxy S® 4
[Device-Specific Instructions]
My SIM card is locked. How do I unlock it?
[Community]
My sim got got randomly locked on my Samsung Galaxy s4 and it says on the lock screen to enter my 8 digit sim pin (PUK) can someone please help
Remove SIM Card - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy S4 smartphone.
Turn SIM PIN On / Off - Samsung Galaxy S® 4
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S® 4
[Device-Specific Instructions]
View SIM Card Number - Samsung Galaxy S® 4
[Device-Specific Instructions]
What does "3FF PRE-INSTALLED NFC SIM" mean?
[Community]
What does 3FF PRE-INSTALLED NFC SIM mean?
Where do I find the unlock code for my S4 Mini?
[Community]
I will be traveling overseas for work. I need to unlock my S4 mini. Does anyone know the unlock code or where I can get it?
Why does my SIM card keep disconnecting?
[Community]
Hello so I recently got a new phone from Verizon after my first Galaxy had software problems and since I got a new phone I have been having trouble with my SIM card randomly disconnecting. It will happen any time of the day and it doesn't seem like bumping it or moving it around has much affect on when...
Why is my device telling me there is no SIM card?
[Community]
My phone started up this AM with a message my SIM card is not being detected. I took it out and put it back and still have this message. The phone has gone into a cycle of rebooting looking for the card that is there.....so there is an issue. What next? Phone is only 7 months old. Do I go back to the...
Why won't my Samsung S4 work with a UNITEL SIM Card?
[Community]
I have a Verizon Galaxy S4 that I cannot get to work with a local SIM card in ANGOLA. I was told my phone would work with an overseas sim card.  I need HELP.   My phone will not use an ANGOLA UNITEL sim card for data.  I believe my phone is still locked.  What can be done???  ...
Why won't my device read a German SIM card?
[Community]
I have a Galaxy Samsung S4 - I installed a vodaphone sim card in Germany, but I am getting a message "SIM card is not from Verizon".  Does my phone need to be unlocked?  Should have called Verizon before I left, but am already in Germany.  Suggestions?
Will a Galaxy S4 from Australia work with a Verizon SIM card?
[Community]
I have a friend from Australia visiting who is using a Galaxy S4, which is unlocked. Here are the specs: http://www.samsung.com/au/consumer/mobile-phone/smartphone/smartphone/GT-I9505ZKAXSA I'm looking into getting a prepaid SIM card from Verizon or At&T, but I am not sure if one will...
Will an unlocked S4 accept a foreign SIM card?
[Community]
I'm interested in getting a new phone and extending my existing Verizon contract, but only if I can use the phone overseas (Europe, Asia, Australia) and if I can buy and use local SIM cards. Does an S4 (or any other new Verizon smartphone) come unlocked, or can it be unlocked? With Verizon support? I...
Will my Galaxy S4 work in Lithuania or the Netherlands?
[Community]
Will the Galaxy S4 work in Lithuania or the Netherlands?  what steps do I need to take before traveling?
Will my Samsung galaxy s4 work in Trinidad?
[Community]
I am traveling to Trinidad and I wanted to know if my Samsung galaxy s4 is unlocked for international use? Can i place an international SIM card in my phone while i am there? Will it work?

Social Networking

Galaxy S 4 Account Setup - Facebook
[Video]
Watch this video to learn how to set up Facebook on your Samsung Galaxy S4.
Length: 1:33
Samsung Galaxy S® 4 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status on your Samsung Galaxy S4 smartphone.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Call Sound Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
How do I set a scheduled time for Do Not Disturb?
[Community]
OK, have the Lollipop 5.0.1 - not seeing it as the best or the worst upgrade - so far, it's just an upgrade What is angering me a bit though, as was widely reported blocking (or silent) mode was replaced with Do Not Disturb. As was also reported, 5.0.1 returned the ability to schedule Do Not Disturb for...
Save a Ringtone - Samsung Galaxy S® 4
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy S® 4
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S® 4
[Device-Specific Instructions]
Turn Off All Sounds - Samsung Galaxy S® 4
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® 4
[Device-Specific Instructions]
outlook announces new email by voice
[Community]
I can't figure out how to keep my phone from announcing new emails, using outlook. This is really annoying when I get a 'new email' announcement at 3 am! Anyone know how to turn this off?

Starter Mode

Samsung Galaxy S® 4 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to add a contact to the favorites contacts screen while in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode on your Samsung Galaxy S4.

Status Indicators/Lights

View Signal Strength - Samsung Galaxy S® 4
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Galaxy S4 Calling and Messaging
[Video]
Watch this video to learn about Calling and Messaging on your Samsung Galaxy S4
Length: 2:02
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Can I recover deleted texts on a Galaxy S4?
[Community]
Hello! I have a galaxy 4 and am wondering if there's any way to retrieve past text messages (MMS or SMS). Are there any programs out there to help with this issue?  If it wasn't extremely important I wouldn't even bother with recovery. Thanks in advance for any help.
Can I recover my deleted text messages?
[Community]
Is there a way to recover the deleted text messages from the past few months on my galaxy S4 mini?
Can I send a group text to more than 20 people?
[Community]
Okay, I am new to the Verizon Family.  I used to have a Galaxy 3 on the US Cellular network and I was able to send 150 text messages at the same time using the GO SMS Pro third party app.  All I had to do was create a group in my contacts and then access the group in the messaging service. ...
Delete Messages - Samsung Galaxy S® 4
[Device-Specific Instructions]
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
[Community]
How can I move photos that have been texted to my Samsung Galaxy S4 to my laptop?
How do I change the text message font size on the Galaxy S4?
[Community]
Somehow I have accidentally increased the font size in my Text Messaging.  This is occurring ONLY in the Text Messaging.  Can anyone tell me how to return the font size to where it was ??
How do I turn off auto word suggestions?
[Community]
How can word suggest be turned off when entering text using the Samsung keyboard?
How do I unblock text messages from a service?
[Community]
I accidentally sent a "cancel" response to a text message frome a service I use. I got a text message back that I had successfully blocked text messages from them. When I contacted the service they told me I had to unblock the text messages through Verizon. I have search support for a way to do this and...
Restore the native text message app?
[Community]
I'm not sure how, but I have lost the native text messaging app for my S4.  I cannot find it on the phone or in Play...curious if anyone knows how I can get it back...using Chomp now and don't like it...miss the notification that I have a message.  Help.
Samsung Galaxy S® 4 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Samsung Galaxy S4.
Text Message Signature - Android™
[Device-Specific Instructions]
The Korean/English button disappeared from my Samsung keyboard. How do I get it back?
[Community]
all galaxy series support 한/영 (korean/english) button when I use korean with samsung keyboard. but this lollipop update delete that button on korean keyboard... no option for 한/영 button appear on korean keyboard....
View Text Messages - Samsung Galaxy S® 4
[Device-Specific Instructions]
Where do I find my emojis?
[Community]
Just went to send my first text on my new Samsung Galaxy S4 and can't find the icon thing or key that lets you include a smile, heart, etc...  Where are they?
Why Is My S4 Sending The Same Text Repeatedly?
[Community]
I replied to a group text 3 days ago. One of the recipients keeps getting the same text from me every 4 hours or so. I have reset my phone, deleted the group text, deleted his contact info, uninstalled all facebook messanger and hangouts apps. Only my default message app is still active. I don't want...
Why am I not getting text messages from iphones?
[Community]
I just got the Galaxy S4 and I only get text messages some of the time.  My husband has texted me on 4 different occasions (from and iphone) and I never get them.  I also do not get picture messages from iphones.  How can I fix this?
Why are my outgoing texts failing?
[Community]
Every text message I have sent today has failed.  Galaxy S4 worked perfectly until this morning.  Restarted the phone and had one succesful outgoing text then all the rest failed.  Took battery out, removed sim card.....still failing.
Why can't I get messages from iPhone users?
[Community]
I recently went from iphone4 to the Samsung Galaxy s4.  I am having difficulty getting messages from iphone users.  I've been told it was the imessaging.  We turned that setting off on my old phone but does anyone know how I can continue getting messages from iphone users?????
Why can't I receive messages from iPhone users?
[Community]
I just switched from an iPhone to a Galaxy 4S and I like it except for text messaging.  I can text, they can see it, but I cannot see their response if they are using an iPhone.  Can you help me with this?  What do I do please?
Why can't I see the icon for attachments to text messages I receive?
[Community]
I receive plain text messages fine, but when the sender attaches a photo or a video, I am not able to see anything except the name of the sender. Obviously, one of my settings is incorrect. Can someone help?
Why don't I receive group texts from family members?
[Community]
My siblings keep in touch using text messages and we send them out to everyone (all of us, that is). There are 5 of us total, but no one can send them to me now that I have a Samsung Galaxy S4. I've gone through the troubleshooting suggestions on the website with no luck. Some of my siblings are using...
Why won't my device display the number of unread messages I have?
[Community]
My phone will not display the number of unread messages on the icon as it does in other people's phones. My app is version 4.3.7 which is the latest as far as I know. My sister in-law has the same phone, same app version and hers shows the number on the icon. I have gone up and down the notification settings,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Galaxy S4 Tips and Tricks
[Video]
Watch this video to learn tips and tricks for how to use the Samsung Galaxy S4.
Length: 1:28
Can I get a hard copy user manual for the Galaxy S4?
[Community]
Hi, I recently bought a Samsung Galaxy S4 and I downloaded the user manual.  However, it's easier on my eyes if I have an actual written user manual in front of me.  I can't seem to find out how to get one of these sent to my home address.  Can anyone help me?  Thanks so much for any...
Capture a Screenshot - Samsung Galaxy S® 4
[Device-Specific Instructions]
How Do I Fix my Galaxy S4 screen?
[Community]
I've been looking everywhere for a way to fix my Galaxy S4. A couple months ago, I broke the inside screen. The same thing happened to me with the same model phone less than six months before this one. The phone was replaced, but I lost all of its content. The top glass screen itself is fine, but the...
How do I get out of the system recovery screen?
[Community]
i recently restarted my S4 and a screen came up that says Android system recovery <3e>, with a few different options, can anybody help me out to get my phone back on??
How do I get rid of "miscellaneous files?"
[Community]
My device has more than 6 GB of "Miscellaneous files" only 100 MB of which are accountable to an app.  How do I get rid of these files?  My OTA Lollipop update won't proceed because of insufficient space.  Do I need to factory reset?  If so, how?
How do I save my text history before doing a factory reset?
[Community]
I may try a factory reset before I return my lousy S4 because the WiFi doesn't work and Verizon knows it but likes my data charges.I know from experience that when you do a factory reset you lose your text message history.Anyway I can save my texts somewhere and then after the reset or if I get a new...
How do I stop my device from automatically turning off?
[Community]
My month old Samsung S4 randomly turns itself off and restarts several times during the day.  I can be on a call, text message or surfing the internet.  No water damage or any other type of physical damage to the phone.  What do I do???
How do stop my screen from coming on in my pocket?
[Community]
When I put my Samsung Galaxy S4 in my pocket or my wife puts hers in her purse the display keeps lighting up because the buttons are apparently getting pushed. This is running our batteries down when we aren't even using the phones. Is there a way to stop the screen from lighting?
Is there a "find my phone" service for the Galaxy S4?
[Community]
I have a Samsung Galaxy s4, is there a find my phone service for it?
Samsung Galaxy S® 4 Simulator: Changing S Voice™ Settings
[Interactive Simulation]
Discover how to change the S Voice settings on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Your S Health™ Profile
[Interactive Simulation]
Discover how to set up your S Health profile on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Discover how to set a calendar alarm using S Voice on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting up WatchON
[Interactive Simulation]
Learn How to Use set up WatchON using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing a Translation
[Interactive Simulation]
Discover how to share a translation through voice on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Translating Through Text
[Interactive Simulation]
Discover how to translate through text on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Translating Through Voice
[Interactive Simulation]
Discover how to translate speech with S Translator on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Air View
[Interactive Simulation]
Learn How to Use Air View on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Multi Window
[Interactive Simulation]
Learn How to Use Multi Window on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Preset Phrases
[Interactive Simulation]
Discover How to Use preset phrases on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using S Voice™
[Interactive Simulation]
Discover How to Use S Voice to complete various tasks on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using the Pedometer
[Interactive Simulation]
Discover how to track your steps using your Samsung Galaxy S4.
Set Up Printing - Samsung Galaxy S® 4
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S® 4 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy S4.
Set Wallpaper - Samsung Galaxy S® 4
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Galaxy S4 Setting Up Wi-Fi and Bluetooth™
[Video]
Watch this video to learn how to set Up Wi-Fi and Bluetooth® on your Samsung Galaxy S4.
Length: 2:11
Access Wi-Fi Direct - Samsung Galaxy S® 4
[Device-Specific Instructions]
Add a Wi-Fi Network - Samsung Galaxy S® 4
[Device-Specific Instructions]
Is the S4 a 3G or 4G device?
[Community]
is the S4 a 3 or 4 G
Network Mode Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy S4 to a Wi-Fi network so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Samsung Galaxy S® 4
[Device-Specific Instructions]
Why does my WiFi keep disconnecting me all the time?
[Community]
My WiFi is constantly disconnecting & saying poor internet connection no matter where I am. Even at home I can sit right beside my router & it shuts off. I lose information on games & internet all the time because of this issue.  Please help? I am so frustrated with it!
Why does my device use data when wi-fi is available?
[Community]
when sitting at home signed o to my  wi-fi network,  the phone still continues to use data. thought it was to supposed to switch autoatically
Why is my device disconnecting from wi-fi?
[Community]
I owned a Galaxy S-3 and never had a issue with my Wi-Fi. But since I have switched over to the S-4 I cannot keep a connection to my Wi-Fi at my home.  My Wireless Router is Not out of date and No changes have been Made. My IPod and my laptop connects as do my Desktop PC. But My Galaxy S-4 disconnects...
Why is there No signal found for mobile networks?
[Community]
My S4 isn't letting me call or receive calls at all. It says that mobile network is not available. My internet still works fine, and my texts will still send but only after a message comes up that says no signal found for mobile networks. I've tried restarting it and nothing changes, and I took the battery...

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