Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Samsung Galaxy S 5 - Existing Customers
[How to Use Guide]
A guide for setting up your new Samsung Galaxy S® 5, if you're already a Verizon Wireless customer.
Activating Your Samsung Galaxy S 5 4G LTE - New Customers
[How to Use Guide]
A guide for setting up your new Samsung Galaxy S® 5, if you're a new Verizon Wireless customer.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Can I unlock an AT&T Galaxy S5 and use a Verizon SIM card with it?
[Community]
The website wont recognize the unlocked ATT MEID number and when i start the phone up with the new Verizon sim card it asks for a network unlock code. pleas help!!
Will a Samsung Galaxy S5 from T-Mobile work with Verizon?
[Community]
I bought a Samsung Galaxy S5 4G LTE on Ebay but the phone powers up as a T-Mobile phone. Will this phone be able to work on the Verizon network? I see different answers on google that say yes it can and other answers say no.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
S Beam™ On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Media Share - Android™
[Device-Specific Instructions]
Media Share - Samsung Galaxy S 5
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Samsung Galaxy S® 5
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Samsung Galaxy S® 5 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S 5.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Remove the Battery - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy S® 5
[Device-Specific Instructions]
Battery Conservation Tips and Tricks for Your Samsung Galaxy S 5
[Video]
Do you want your battery to last longer between charging? This video shows you how to change power settings to extend the battery life on your Samsung Galaxy S 5.
Length: 4:18
Extend Battery Life - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power Saving Mode on Your Samsung Galaxy S 5
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy S 5.
Length: 1:18
Insert the Battery - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power Saver On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power Saver Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy S® 5
[Device-Specific Instructions]
View Battery Status - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I use a car charger for my Galaxy S5?
[Community]
Can  I safely  use my  Motorola car charger with the Galaxy S5 ?
Samsung Galaxy S® 5 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy S 5.
Why Is My Samsung GS5 Android 6.0.1 Having Battery Issues?
[Community]
I updated the software on my Samsung Galaxy S5 from G900VVRU2DPF4 (Android 6.0) to G900VVRU2DPG2 (Android 6.0.1) on 11/6/2016. Since then, I have had several issues including a much shorter battery life, longer charge time, and much slower performance. All of these occur with background apps closed. I...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Setting Up Wi-Fi and Bluetooth on Your Samsung Galaxy S 5
[Video]
Learn to connect your Samsung Galaxy S 5 to a Wi-Fi network and pair with a device through Bluetooth in this video.
Length: 2:11
Bluetooth® On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
How do I get bluetooth texting from my vehicle working again?
[Community]
Ford F-150 with Microsoft Sync. Bluetooth connects with my phone. I can send and receive phone calls through my vehicle audio system. I USEC to see messages display and had the option to play them through the system. Up until a few days ago. Now I get no notification onscreen of a received message. And...
How do I get my S5 to read and allow me to respond to texts by voice while connected to bluetooth in my car?
[Community]
I like the phone, but I am still trying to figure out how to use it.
How do I get my device to sync with my car via bluetooth?
[Community]
I just upgraded to the Galaxy 5 from a 3 and now it will not sync my bluetooth in my truck this rework perfect 5 contacts will not sync it all have to resend them every time how do I fix this
How do I stop my headset from auto answering calls?
[Community]
I got the Voyager Legend Headset when I preordered my S5. The headset worked perfect with my Motorola Razr maxx. Now with my S5 the headset auto answers every call as long as it is turned on and paired to the phone. Doesn't matter if it's on my ear or not it will auto answer the call. I took...
Samsung Galaxy S® 5 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy S 5 with your Bluetooth device.
Where do I find bluetooth on my Galaxy S5?
[Community]
Bluetooth is not on App Mgr list samsung s5. Bluetooth will not connect and I can't find how to clear the Bluetooth cache. I did clear the cache setting in Storage.
Why won't my device stay connected to bluetooth in my car?
[Community]
Since the Kitkat update, my G5 won't stay paired with my 2013 Subaru Forester. It worked perfectly before the Kitkat upgrade!  I can pair the device and it works perfectly until I turn off the car. When I restart the car - no connection. Any ideas?

Calendar

How do I share calendar entries with another s5?
[Community]
My wife and I both have galaxy s5. How can we make it where I will receive new calendar events when she enters them in her calendar?

Calling & Dialing

HD Voice for Android FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and Video Calling, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
DTMF - Samsung Galaxy S® 5
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Call History - Samsung Galaxy S® 5
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S 5
[Video]
Connect with friends and family through calls and messages using your Samsung Galaxy S 5. Watch this video to see an overview of the features in the Phone app like speaker, Bluetooth®, recent history and contacts.
Length: 1:24
Add a Speed Dial - Samsung Galaxy S® 5
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Restriction Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I accept collect calls?
[Community]
Can my smartphones S4 and S5 accept collect calls?
Can Wifi calling from a home network be a preferred option?
[Community]
I have a reliable Wifi network at home.  My wifi calling feature intermittently comes on and off for various calls.  Is there a way that I can use my home Wifi network as the primary and the Verizon cellular network as a backup?  Currently it is reversed where a phone call will connect...
How do I have my incoming emails remain on the server so they are still accessible on my home desktop when neeed?
[Community]
How do I have my incoming emails remain on the server so they are still accessible on  my home desktop when neeed?
How do I switch back to a call when using call waiting?
[Community]
So I need help with call waiting. If I am on a call, and someone calls me, I can answee that call, which should put the other call on hold. When I complete the second call, how on earth do I switch back to that first call? If I end the first call, it seems to end both calls. So if I am on hold (or was...
Is there an app that can show me phone numbers that come up restricted?
[Community]
I just got a call from a restricted number. is there an app i can download that would show what number the person is calling me from after they called or when they call? i have no way of putting them on my restricted list since it is a blocked number.
Redial - Samsung Galaxy S® 5
[Device-Specific Instructions]
Remove a Speed Dial - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S 5 to call a new number.
Samsung Galaxy S® 5 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S 5.
Why Is There An Option For Carrier or Google Voice When Making Calls?
[Community]
Samsung S5, latest software updates.  When I hit green icon to dial, a pop up appears 'Outgoing call  How would you like to place your call to xxx-xxx-xxxx?  Cancel  Carrier   Google Voice" I want the call to go over the carrier / VZW network rather than Google Voice. It's...
Why can't I receive calls from my office number?
[Community]
Galaxy s5 won't receive call from wife's office number(landline) to her cell. When her employee's try to call her they receive a busy signal. If they dial the area code for cell it goes right thru. I also have s5 and tested this with same result. Just started yesterday. As best I can tell this is the...
Why is the speaker on my device so loud?
[Community]
Everyone can hear my calls on Samsung 5.  It is like speaker phone is on...but it is not.  When I turn the speaker phone it just gets louder.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use the Advanced Camera Features on Your Samsung Galaxy S 5
[Video]
Explore fun camera settings on your Samsung Galaxy S 5.
Length: 2:59
Google Photos
[Device-Specific Instructions]
Camera Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy S 5
[Video]
Learn the basics of taking, sharing and storing photos on your Samsung Galaxy S 5. Watch this video to see step by step instructions to get you started with using the camera and camcorder.
Length: 2:03
How can I upload photos from my Galaxy S5 Camera to my PC?
[Community]
My S5 camera still can take pictures but I can no longer upload the photos to my PC. Does anyone know how to get around this?
How do I make sure photos are being stored on my SD card?
[Community]
I keep running out of space on my Samsung Galaxy S5 because photos are being saved on my phone rather than the card. Can't figure out how to have newly taken pictures be stored on Card.
How do I store photos on my SD card?
[Community]
How can I move photos taken on my  Samsung Galaxy S5 phone into the newly added SD storage card?  Phone is set up to store new photos on the SD card, but just cannot figure out how to get previously taken photos to the SD card.  Thanks!
How do I turn on burst shots?
[Community]
Help,its not highlighted
Samsung Galaxy S® 5 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S 5.
View Pictures/Videos - Samsung Galaxy S® 5
[Device-Specific Instructions]
Why Won't My Phone Connect To My PC To Transfer Pics?
[Community]
my phone will not connect to my pc to transfer pics

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Link/Unlink Contacts - Samsung Galaxy S® 5
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - Samsung Galaxy S® 5
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy S® 5
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S® 5
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S 5
[Device-Specific Instructions]
Can I enter a contact just once and have it appear in both of my clouds?
[Community]
I have a question. I back up my contacts using the Verizon phone cloud and Google. I have had to enter in the contacts 2 times. One for each and then link them together. Is there any way to enter a contact in one time and save to both Verizon phone cloud and Google phone?
How do I retrieve lost contacts on my device?
[Community]
Lost contacts how do I retrieve them
How do I set individual ringtones for contacts?
[Community]
I just switched from a Galaxy S4, which I loved,  to the S5. It will not let me sent individual notification tones for different contacts!!! This is a MAJOR issue for me!  I spent THREE HOURS at the Verizon store and I feel like I wasted my day! I want my old phone back if this will not have...
Samsung Galaxy S® 5 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S 5 without looking at it.
Samsung Galaxy S® 5 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S 5.
View Contact Sync Source - Samsung Galaxy S® 5
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Enable/Disable Data - Samsung Galaxy S® 5
[Device-Specific Instructions]
Optimize Data Usage - Samsung Galaxy S® 5
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® 5
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Can I turn off data?
[Community]
how do I stop from going over my data plan
How can I tell what apps are doing in the background?
[Community]
My son is using Verizon's Messaging Plus app on his S5.  In the past two months the background data usage for the app has sky rocketed to 1.6 GB and increasing.  Does anyone know how I can see exactly what it is doing in the background? Thanks,Rich
How do I find the My Verizon Mobile app?
[Community]
Where can  I  get  the Verizon  data usage  app?  I had it on my s3 and it was great
Why is my device using data while it is on wi-fi?
[Community]
With both S4 and S5, we are still racking up data charges even though WIFI is on and for S5 advanced sleep setting always on?  What to do?  I can't afford this!  Thanks.

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy S® 5
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy S® 5
[Device-Specific Instructions]
What kind of warranty does the Galaxy S5 have?
[Community]
What is the Samsung Galaxy S5 Verizon phone warranty? And how do I call Verizon to talk to a customer service rep?

Device Settings

Account Sync Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® 5
[Device-Specific Instructions]
Adjust Display Settings - Samsung Galaxy S 5
[Device-Specific Instructions]
Set Up Kids Mode - Samsung Galaxy S 5
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy S® 5
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Air View - Samsung Galaxy S® 5
[Device-Specific Instructions]
Set Up Printing - Samsung Galaxy S 5
[Device-Specific Instructions]
Adjust Font Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Touch Screen Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Quick Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Alerts - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I turn my device on remotely?
[Community]
I lost me telephone which is now turned off and I'm trying to locate it. Is there a way to remotely turn it on so I can locate it?
How can I extend the screen timeout?
[Community]
Is 10 minutes the only amount of time before screen goes dark?  I need it to stay on indefinitely.
How can I upload photos from my Galaxy S5 Camera to my PC?
[Community]
My S5 camera still can take pictures but I can no longer upload the photos to my PC. Does anyone know how to get around this?
How do I clear space on my device?
[Community]
my storage is full and i have no music saved in the storage.  it is at capacity of 5.0 in the cloud.
How do I clear the cache on the Galaxy S5?
[Community]
How do I clear the cache? I see that it's recommended in hopes of solving various problems, and since the last update, I'm having intermittent issues with calls going directly to voice mail with no rings or notifications.
How do I get my screen to rotate?
[Community]
My S5 stopped rotating the screen. I do have the rotation "on" in settings and I have factory reset the phone 4 times. I took it to a verizon store and they don't have an answer for me. When I was there, another person with the same phone was having the same problem. Is anybody eles having this problem?...
How do I get to safe mode?
[Community]
I can't get the phone to open is safe mode, nothing listed appears to work.
How do I link my text from my galaxy s5 to ellipsis 8?
[Community]
How do I link my text format from my galaxy s5 to ellipsis 8
How do I restore 'My Galaxy?'
[Community]
Very recently when I try to say "My Galaxy", it doesn't work.  I have to tap on S Voice mic to make a phone call.  Does anyone else have this problem and can it be fixed?
How do I stop Google photos from asking me to sign in?
[Community]
I keep getting the sign in request symbol on my phone. When I click on it, it acts like it's signing on but doesn't go away. How can I make it go away?
How do I stop a loss of cellular service on my commute to work?
[Community]
My husband and I are both experiencing loss of cellular service on our commute to work. We  live in Idaho, and work in Jackson, Wy and travel over a large pass. This did not start happening until about 8 months ago. before that there was no problem.several months ago, we noticed my husbands phone...
How do I stop my device from shutting down unexpectedly?
[Community]
My Galaxy S5 is less than one year old.  Yesterday it began shutting down after about an hour.  Battery is charged and even occurs when plugged into charger.  It will not restart or open until I remove the battery, keep it out a few minutes, and then reinsert the battery.  It will...
How do I stop text from appearing as white blocks?
[Community]
When I press the location  button in the notification bar I get the usual warning except half the letters are white blocks. This is the latest thing I have noticed since the cover screen numeric  pin pad changed to white blocks... anyone have a suggestion?
How do I stop the constant popups?
[Community]
My husband and I both have Galaxy S5's and about 3 days we both started getting random pop ups all the time. When we unlock our phone our get on browser or try to clicking on any app. It's very obnoxious.... Neither one of us have downloaded anything similar. We deleted any recent downloads, cleared history,...
How do I use the software repair assistant?
[Community]
im trying to use this program  ,Software Repair Assistant.so...I have my Samsung galaxy s5 phone attached to my lap top computer.now what?  where is this program ,I cant find it , your tutorial dose not say where to find it.this link:http://www.verizonwireless.com/dam/support/pdf/system_update/galaxys4-srt-06-02-14.pdf thank...
How do you access pictures on a Samsung s5 with a pc?
[Community]
I think there is a setting which allows a PC to connect to the phone file system to allow removing the pictures.
Samsung Galaxy S® 5 Simulator: Acccessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S 5 to change alert sounds, turn off GPS and more.
Samsung Galaxy S® 5 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S 5 by adjusting the screen timeout.
Samsung Galaxy S® 5 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S 5 to Airplane mode.
System Select - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
If the color scheme on your Galaxy S 5 is reversed, view this.
What are these miscellaneous files for?
[Community]
I understand there are other posts about this but none of the solutions worked for me.I'm showing 5.46GB for misc files and I just recently factory reset my phone and only installed a handful of needed apps. I deleted everything from mics files and I've turned off all the apps I don't use.
What size SD cards does the S5 support?
[Community]
I have an "Out of Memory" issue with my GalaxyS5.  I would like to add more memory - What size sd card does my phone support?
Where is the spo2 option in the S Health app?
[Community]
I purchased my galaxy s5 for the spo2 option in s health.   Why don't I have this option?
Why Can't I receive MMS while on a call?
[Community]
Hello, I recently updated from a galaxy s3 to a galaxy s5 about 6 months ago. Since I changed my phone I am no longer able to send/receive text messages nor access the internet on a call as I once was utilizing my s3. Now when i begin a call the 4G LTE signal completely disappeara and is replaced...
Why can't I open word or excel docuements?
[Community]
What do I need installed to open these attachments? I must have deleted something when cleaning up.
Why does my LED light randomly flash?
[Community]
I let my S5 discharge completely on a bike trip.  after fully recharging, the flash "bulb" LED seems to randomly blink briefly.I cannot find any Notification settings that control this.  Is this even a valid notification setting in certain apps?  Email/messaging, etc. Seems to occur...
Why is my device no longer in English?
[Community]
Heard Asian language coming from my phone. Whole phone is now in Chinese or Japanese characters.  I'm assuming it was a hack but am hoping there's another solution besides hard reset.
Why is there a rainbow screen while charging?
[Community]
After the last update for my Galaxy 5, now when my phone is charging it displays a rainbow screen, in checking other forums it said to turn off the developer options.  I have done that and this still displays.  Is there any way to turn off this annoying screen?
Why won't my computer recognize my device?
[Community]
I get message "One of the USB devices attached to this computer has malfunctioned and windows dosen't recognize it".
Why won't my device boot up?
[Community]
I get "secure fail: modem" alert in the top left hand corner. How can I fix this? Since about Aug it's been rebooting itself out of nowhere, and sometimes it took a few minutes to fully reboot. I've done a factory reset, I tried running the phone in safe mode, and I've tried running the phone without...
Why wont my touch screen work when it gets wet?
[Community]
My touch screen goes crazy when it gets any moisture near it...wet fingers..

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Setting Up Personal and Work Email on Your Samsung Galaxy S 5
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy S 5 from Verizon Wireless. Watch this video to learn how.
Length: 3:10
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Samsung Galaxy S® 5
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Gmail™ Sync - Samsung Galaxy S® 5
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® 5
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S® 5 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy S 5.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Motions and Gestures - Samsung Galaxy S® 5
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
GPS Location - Samsung Galaxy S® 5
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy S® 5
[Device-Specific Instructions]
Window Shade - Samsung Galaxy S® 5
[Device-Specific Instructions]
How to Customize Your Samsung Galaxy S 5
[Video]
Add apps and widgets to your home screen. Create folders and customize your wallpaper. Watch this video to learn how on your Samsung Galaxy S 5.
Length: 3:11
How do I get my device to power off when it is stuck on the home screen?
[Community]
stuck on verizon home screen. will not power up or down
How do I get the weather channel on my home screen?
[Community]
My Samsung S5 is only a month old.  I want to replace the accuweather app with the weather channel app on the top half of the home screen.  (accuweather always has the wrong temperature) I have the weather channel app.  How do I make that change?
Samsung Galaxy S® 5 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S 5 for quick access to them.
Samsung Galaxy S® 5 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy S 5 to help organize your apps.
Samsung Galaxy S® 5 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S 5.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
How to Turn On the Mobile Hotspot on Your Samsung Galaxy S 5
[Video]
Share your mobile network connection with other devices when you use the Mobile Hotspot feature on your Samsung Galaxy S 5 from Verizon. See how to turn on Mobile Hotspot and change your network name in this video.
Length: 1:55
Mobile Hotspot On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can my Samsung Galaxy S5 phone's hotspot connect to a laptop?
[Community]
I recently bought a Windows Laptop and I want to know if I can use the hotspot on my Samsung Galaxy S5 cell phone to connect my Laptop? I know it costs to do so, but I want to make sure I can do it!
Can the Galaxy S5 be used as a mobile hotspot?
[Community]
Storm246asked Verizon Wireless: Q: Can the Galaxy S5 be used as a mobile hotspot?  A: Yes, the Galaxy S5 can be used as a mobile hotspot.
How do I change my hotspot password?
[Community]
The password supplied to set up my Galaxy S5 as a hot spot doesn't work.  What do I need to do?
What is my network security key and how do I reset it?
[Community]
Windows asks for network security key when trying to use S5 as hot spot. What or where is it?
What is the network security key?
[Community]
I am trying to use my mobile hot spot on my phone.  When I use Windows 10 settings, it sees my phone and hot spot but asks for a network security key.  Do you know what that is?

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Enable/Disable Data - Samsung Galaxy S® 5
[Device-Specific Instructions]
How to Browse the Web and Bookmark Pages on Your Samsung Galaxy S 5
[Video]
Browse the web on the go with Google Chrome™ on your Samsung Galaxy S 5 from Verizon. This video shows you how to o open additional web pages and add a bookmark. Learn about settings, such as clearing your browser history and changing the size of the text for more comfortable reading.
Length: 3:21
Reboot the Router
[Device-Specific Instructions]
Safety Assistance - Samsung Galaxy S® 5
[Device-Specific Instructions]
Web Browser - Samsung Galaxy S® 5
[Device-Specific Instructions]
How do I stop the "Chrome Sync Passphrase Required" error message?
[Community]
Trying to figure out how to make this notification go away.  Did not consciously try to sync Chrome on my new phone.
Samsung Galaxy S® 5 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 5, so it's easy to find later.
Samsung Galaxy S® 5 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S 5.
Why isn't flash player working on my Galaxy S5?
[Community]
does anyone know how to get my flash player to work on my Galaxy 5s?

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S 5.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn Off Screen Lock - Samsung Galaxy S® 5
[Device-Specific Instructions]
Restore Default Settings - Samsung
[Device-Specific Instructions]
Lock Screen and Security for Your Samsung Galaxy S 5
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S 5 from Verizon.
Length: 2:24
Set Up Screen Lock - Samsung Galaxy S® 5
[Device-Specific Instructions]
Password Options - Samsung Galaxy S® 5
[Device-Specific Instructions]
How do I remove my screen lock?
[Community]
I have created a password screen lock.  But it's a pain, and I want to remove it.  Have been unsuccessful.  HOW DO I DO THAT?
How do I reset or disable fingerprint security?
[Community]
I have an S5 Smartphone. I configured my fingerprint and alternate password. It indicated that the fingerprint was registered. Now the fingerprint does not work and I have to continually use the password. Help. How do I either reset the fingerprint or disable it?
How do unlock my phone without a backup PIN?
[Community]
my phone will not unlock without my Backup PIN.  I provoke the feature of the Backup PIN because i exhausted my 5 attempts to draw the pattern to unlock my phone. i did not mean to do that but it happened. is there a way to unlock my phone without my Backup PIN?  since i already forgot...
Samsung Galaxy S® 5 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S 5 to help protect your private information.
Samsung Galaxy S® 5 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy S 5.
Smart Lock - Samsung Galaxy S® 5
[Device-Specific Instructions]
What should I do if my device is frozen?
[Community]
Galaxy s5 is locked and will not turn off or allow slide screen or allow access.  How do I turn it off or on?

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® 5
[Device-Specific Instructions]

Mobile Hotspot

Samsung Galaxy S® 5 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S 5 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Samsung Galaxy S® 5 Simulator: Creating a Station
[Interactive Simulation]
Learn how to create a station on Milk Music™ with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music™ on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy S 5.

Navigating & Multitasking

Multi Window - Samsung Galaxy S® 5
[Device-Specific Instructions]
Using Multi Window on Your Samsung Galaxy S 5
[Video]
Use two apps at the same time with Multi Window on your Samsung Galaxy S 5 from Verizon. In this video, learn how to let two apps share the same screen so you can easily perform two tasks, like checking movie times and emailing. See how to change the sizes of the windows and pair together two frequently...
Length: 2:37
Using the Toolbox on Your Samsung Galaxy S 5
[Video]
Toolbox is a floating shortcut menu on your Home screens. Learn how to use this advanced feature on your Samsung Galaxy S 5 from Verizon.
Length: 2:09
Recently Used Apps - Samsung Galaxy S® 5
[Device-Specific Instructions]
Navigating Your Samsung Galaxy S 5
[Video]
Are you new to the Samsung Galaxy S 5? Watch this video to learn how to get around your phone including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 3:07
Samsung Galaxy S® 5 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy S 5.

Near Field Communication (NFC)

S Beam™ On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Using NFC to Connect and Share on Your Samsung Galaxy S 5
[Video]
Have you seen people tapping their phones together to share photos? With NFC, or Near Field Communications, on your Samsung Galaxy S 5 from Verizon, you can share playlists, videos, pictures, contacts and more. Check out this video where you'll find out exactly how to use this fun feature.
Length: 2:22
Tap & Pay - Samsung Galaxy S® 5
[Device-Specific Instructions]

Operating System & Software

Samsung Galaxy S 5 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
View Software Version - Samsung Galaxy S® 5
[Device-Specific Instructions]
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered On) - Samsung Galaxy S® 5
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Reset All Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Factory Data Reset (Powered Off) - Samsung Galaxy S® 5
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Why Are The Apps Gone From My SD Card?
[Community]
The 6.0.1 Marshmallow update was forced to my phone, and now my phone doesn't recognize any of the apps that were on my SD card. At first the icons were all grayed out, and when I tapped any of them, it said the app wasn't installed. This has happened before and always cleared up on its own, so I waited...
Why can't I see the contents of my device on my computer?
[Community]
Mycomputer displays a blank screen after selecting the phone .. computer fine otherwise ... was trying to transfer pics to the XP ..  done many times before, including last week ???

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Samsung Galaxy S® 5
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S® 5
[Device-Specific Instructions]
Insert the SIM Card - Samsung Galaxy S® 5
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Modify the SIM PIN - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I activate a Galaxy S5 with my old SD Card?
[Community]
I am trying to activate a new Galaxy S5 using the SD card out of my RAZR. I used Verizon's site to transfer the phones, it has not worked. It also does not appear that the S5 is reading the SD card. Can anyone help?
Can I activate my S5 with an old SIM card?
[Community]
Can i just pull the SIM card from my old phone an s4 mini and put in the new S5
Can I move the SIM card from my Galaxy S 5 to my old Note 3 ?
[Community]
I was told that I could move the SIM card from my Galaxy S 5 to my old Note 3 and it would work...saving me a trip to the Verizon store. Does anyone know if this is true. I am NOT tech savy at all.
Can I unlock an AT&T Galaxy S5 and use a Verizon SIM card with it?
[Community]
The website wont recognize the unlocked ATT MEID number and when i start the phone up with the new Verizon sim card it asks for a network unlock code. pleas help!!
Can I use my Galaxy S5 Sim card with my tablet?
[Community]
My Samsung S5 broke and I have Verizon tablet, can I use my Sim on it to get text?
Does my Samsung S5 need to be unlocked for international use?
[Community]
Does my Samsung S5 need to be unlocked?  I am going to Luxembourg for 6 months and want to buy and use a local European SIM card.  Can I do this, or do I need to get an unlock code from Verizon first before I go?  Thanks.
Samsung Galaxy S® 5 Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Galaxy S 5 to add memory for photos, videos, music, documents and more.
What sim cards will work in my Unlocked Galaxy S5?
[Community]
I'm traveling to Italy for a few months.  Me and my partner have a Galaxy s5 and Note 3.  We would like to use an Italian Sim card for phone and data when we arrive in Italy.  I undersatnd the phone is unlocked, but what difficulties may we incurr?  I really dont want any surprises...
Where can I get a SIM card for my Galaxy S5?
[Community]
Hi guys,After breaking my iPhone 5c screen several times this year, I decided to switch to a Galaxy S5. My iPhone SIM card however is too small for the Galaxy s5 slot for the SIM card and I keep getting an error message that no SIM card is inserted. How do I go about getting a SIM card that is the proper...
Will my device work with an international sim card?
[Community]
I have a Samsung Galaxy S5. I'll be in France for an extended period of time this summer. I'd like to use a local wireless carrier rather than a Verizon Global Roaming plan as I'll have a local apartment and need a local number. Can I use my Verizon Samsung Galaxy S5 with a French (Orange most likely)...
Will my samsung galaxy s5 work in India?
[Community]
I would like to unlock my Samsung Galaxy S5 and use it while in India. If someone knows how, please reply to this post. thanks.

Social Networking

Samsung Galaxy S® 5 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S 5 to help protect your account.
Samsung Galaxy S® 5 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S 5.

Sounds, Volume & Audio

Speakerphone - Samsung Galaxy S® 5
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy S® 5
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® 5
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls.
Vibrate Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
Alerts - Samsung Galaxy S® 5
[Device-Specific Instructions]
Call Sound Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I set sounds to automatically turn off and on?
[Community]
Does anyone know if it is possible to automatically turn sounds off and on at certain times during the day?
How do I increase the receiver volume?
[Community]
Several recipients of my calls say they can hardly hear me;  how do I increase volume?  Already maximized in settings.
Turn Off All Sounds - Samsung Galaxy S® 5
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S® 5 Simulator: Accessing Easy Settings
[Interactive Simulation]
Discover how to access settings in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
See how to access and clear the notification panel while in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S 5.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
View Text Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Set Default SMS App - Samsung Galaxy S® 5
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I save pictures from text messages straight to the SD card?
[Community]
Is there a way to have the pictures I save on Verizon Message Plus go directly to the SD Card, instead of downloading to device storage? I have done it manually but I would like for it to do it automatically once I saved the picture. Thanks.
Can I use my Galaxy S5 Sim card with my tablet?
[Community]
My Samsung S5 broke and I have Verizon tablet, can I use my Sim on it to get text?
How Do I Shut Off Auto-Reply?
[Community]
How to shut auto-reply off?
How can I Retrieve text meassages?
[Community]
How can I retrieve text message that were deleted from my phone-Samsung Galaxy 5
How can i get "speech to text" to type words rather than send an audio file?
[Community]
would like to have speech to text type the words out rather than send audio file in Verizon messages app
How do I forward a received text message?
[Community]
How might one go about forwarding a received text message?
How do I get my S5 to read and allow me to respond to texts by voice while connected to bluetooth in my car?
[Community]
I like the phone, but I am still trying to figure out how to use it.
How do I re-send a text as an e-mail?
[Community]
I couldn't seem to find a way to ask a different question, and I apologize if this not the place!  My question is technical.  I accidentally wrote and sent a text message instead of an e-mail, and I don't know if the recipient recognizes my phone number or user name (I have several).  Is...
How do I receive responses from group messages?
[Community]
I just got the phone 4 days ago and have several group messages I started and everyone says they have received the messages and some have replied back, but I have not received anything back within the group message so I am missing texts, why is this happening and how do I make it work properly?
How do I set up my notifications so I do not see previews of texts on my lock screen?
[Community]
Hello - I would like to be notified of messages on my locked screen without the message preview. Not on the status bar, but directly on the screen (i.e. with a banner). Is that possible please? Thank you.
How do I turn off auto-correct?
[Community]
Does anyone know how to turn off the auto text feature on a Samsung Galaxy S5?
How many people can I include on a group text with Verizon messages?
[Community]
Is there a way to group text 50 + people on VZ Messages w/ my new g5?I can do it w/ another app, like handcent, but get error msg that says limit of 20 on VZ.Thanks
I am getting spam text messages every day. How do I stop them?
[Community]
I'm getting up to 600 spam text per day, ALL with different telephone numbers with the following 2 messages:"Our customers are a valuable part of us, you have been selected to receive a 105 USD discount applicable to your current bill, please visit http://ow.ly/UzliP." and "Thank you for beign part of...
Is there a way to get back text messages I accidentally deleted on samsung galaxy 5?
[Community]
I accidentally deleted all of my daughters text messages to me ( I have been saving them for years ) I tried to restore through cloud on my phone but it backs up every hour so they were already gone from there. Anyone know anything else I can try?
Is there a way to have a different sounds for my text message and my email alerts?
[Community]
I can't tell if I have received an email or text.Is there anyway to have a different sound notification for my text from my emails?
It is taking too long to delete a conversation in messages+. What should I do?
[Community]
I'm holding the conversation thread to pop up the menu and choosing to delete the entire conversation including locked messages.  I've let it run for 4 hours and it's still not done.  I've reset the phone, and cleared message+ cache data.  Is there any way to manually go into file explorer...
Text Message Signature - Android™
[Device-Specific Instructions]
Why can't I receive some MMS messages?
[Community]
I've been having issues on my Galaxy S5 running Android 5.0 where I either don't receive an MMS, or I receive a notification but can't read the message. Here is an example where I can't download the message. Tapping the "Touch to download" text doesn't do anything:In the other case, a friend showed...
Why can't I receive text messages after switching from an iPhone?
[Community]
I just switched from an iPhone to the galaxy s5. I turned off my imessages before deactivating my phone but I am still not receiving any text messages. I can send them but not receive. Anyone know how to fix this ?
Why can't I use talk to text?
[Community]
I did the newest update (just to get rid of the icon in my status bar)..NOW, I can not talk to TEXT! How do I switch it back? Or change that setting?HELP!!!
Why can't my Galaxy S5 receive texts from iPhones?
[Community]
ive had my phone for over two weeks and cant receive texts from people using iphone 5
Why won't I receive text messages from my sister's phone?
[Community]
I recently upgraded to the new Samsung Galaxy s5 and I won't receive text messages from my sister who has a iPhone 5S.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Capture a Screenshot - Samsung Galaxy S® 5
[Device-Specific Instructions]
Fingerprint - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can my galaxy s5 get a virus?
[Community]
When online I got a message I had a virus. I did not follow the steps because I was worried its a scam. can I get a virus?
How Can I Connect To My PC via USB?
[Community]
Have tried unsuccessfully to view and transfer files on my Samsung Galaxy S5, by connecting to both my laptop and home desktop computers; both computers are running Windows10. After connecting to computer USB port, the device appears in Windows Explorer (file manager) as connected to the PC; however,...
How do I add contacts to the emergency call lock screen?
[Community]
lawson40 asked Verizon Wireless: Q: How do I add contacts to the emergency call lock screen?A: In order to add contacts to the Emergency Contacts, you will need to unlock your phone, and go to your Address Book. Then go to the "Groups" tab, and there is a group called "ICE - emergency contacts"....
How do I restore the recent calls widget from the trash?
[Community]
Accidentally deleted a couple of widgets from my main screen. I know one was the 'Recent Calls'. How do I access Trash and restore?
Samsung Galaxy S® 5 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S 5.
Toolbox - Samsung Galaxy S 5
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
How do I change the colors that my screen displays?
[Community]
My screen has changed itself into a "negative" type image. I need help?
How do I restore 'My Galaxy?'
[Community]
Very recently when I try to say "My Galaxy", it doesn't work.  I have to tap on S Voice mic to make a phone call.  Does anyone else have this problem and can it be fixed?
Why is my device no longer in English?
[Community]
Heard Asian language coming from my phone. Whole phone is now in Chinese or Japanese characters.  I'm assuming it was a hack but am hoping there's another solution besides hard reset.

Wallpapers/Theme

Wallpaper - Picture - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy S 5.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® 5
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Setting Up Wi-Fi and Bluetooth on Your Samsung Galaxy S 5
[Video]
Learn to connect your Samsung Galaxy S 5 to a Wi-Fi network and pair with a device through Bluetooth in this video.
Length: 2:11
Add a Wi-Fi Network - Samsung Galaxy S® 5
[Device-Specific Instructions]
Network Mode Setting - Samsung Galaxy S® 5
[Device-Specific Instructions]
Wi-Fi Direct On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I Use My Galaxy S5 Like A Wi-Fi Only Tablet?
[Community]
Just got a new phone and am attempting to use my older Galaxy S5 like an android tablet (Wi-Fi only).  I've installed Verizon Message+ but can't get it to sync.  The error reads, "We were unable to connect your device to synchronize with Verizon Integrated Messaging Service. It get partially...
Can a wi-fi connection be incompatible with advanced calling?
[Community]
My parents got the S5 and I had them turn on Advanced Calling because I also have the S5.  They started not being able to complete calls and talked to someone at Verizon that claimed their Centurylink wifi did not work with Advanced Calling.  I was under the belief that Advanced Calling uses...
How do I get 3G back on my device?
[Community]
My 3G stopped working yesterday and it says 1x by the service bars no matter where I am with the phone. I can't send or receive pictures or use data at all. I haven't used up my data and have plenty left for the month. What can I do to fix it?
How do I stop my Samsung S5 from continually searching for WiFi?
[Community]
I have shut it down, restarted it, restarted my modem, took the battery out.  I have NO idea what to do.  It is KILLING my battery life.  Anything I haven't thought of?  I'm not sure what it means to root my phone, but have seen that on some websites.  I have no clue why it is...
Samsung Galaxy S® 5 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S 5 to connect to a Wi-Fi network, so you can access the internet without using data.
Should the wi-fi and 4G icons be on the screen at the same time ?
[Community]
Should the wifi icon AND the 4G icon be on at the same time ?   Smart Network Switch is disabled.  Android 4.4.4.
Why Can't I Connect To Wi-Fi While Using Chrome?
[Community]
For last few months have not been able to connect to wifi networks that I use to be able to connect to. When try to connect chrome opens a window and says that "Your connection is not private". How can I get past this ? I have reset the phone I have deleted browsing history in chrome .Not sure where to...
Why can't I access 4G LTE?
[Community]
After I did an update a couple days ago my 4G LTE went away and now I bounce back and forth between 3G and 1X. Any suggestions???
Why do I have signal bars but no service icon?
[Community]
I have a Samsung galaxy S5 that has full five bars of signal but no icon and I can't send texts, make calls, or get on the internet. After a few minutes of this is goes to grey signal bar outline with a grey x next to it saying I have no signal. Any ideas?
Why is my device using data while it is on wi-fi?
[Community]
With both S4 and S5, we are still racking up data charges even though WIFI is on and for S5 advanced sleep setting always on?  What to do?  I can't afford this!  Thanks.
Wi-Fi On/Off - Samsung Galaxy S® 5
[Device-Specific Instructions]

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