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Samsung Galaxy S® 5 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 5.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy S® 5

Here's how to quickly set up your Galaxy S 5.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and much more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Turn Android™ Device Protection On / Off - Samsung Galaxy S® 5

Here's how to turn Android Device Protection for your Galaxy S 5 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy S® 5

Here's how to move files from internal storage on your Samsung Galaxy S 5 to an SD / memory card.

Move Music Files from Device - Samsung Galaxy S® 5

To transfer music files between your device and your computer, view this info.

Move Music Files to Device - Samsung Galaxy S® 5

Here's how to transfer music files from a computer to your Galaxy S 5.

Move Pictures / Videos from Device - Samsung Galaxy S® 5

Here's how to transfer picture or video files from your Galaxy S 5 to a computer.

Move Pictures / Videos to Device - Samsung Galaxy S® 5

Here's how to transfer picture or video files from a computer to your Galaxy S 5.

S Beam™ On / Off - Samsung Galaxy S® 5

Here's how to turn S Beam on your Galaxy S5 on / off.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Transfer Data via Android Beam - Samsung Galaxy S® 5

To wirelessly transfer data from your Galaxy S 5 to another NFC-capable device, view this.

Transfer Data via S Beam™ - Samsung Galaxy S® 5

Here's how to wirelessly transfer data from your Galaxy S5 to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy S® 5

Here's how to enable Android Beam on your Galaxy S5.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Prevent Dust / Water Damage - Samsung Galaxy S® 5

Here's some info on how dust and water resistant your Galaxy S 5 device is.

Samsung Galaxy S® 5 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Samsung Galaxy S 5.

View Signal Strength - Samsung Galaxy S® 5

Here's how to view signal strength on the Galaxy S 5.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Samsung Galaxy S® 5

Here's some tips on how to extend the battery life of your Galaxy S 5.

Insert / Remove Battery - Samsung Galaxy S 5

Here's how to insert / remove the battery for your Galaxy S 5.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Samsung Galaxy S® 5

Here's how to manage 'Battery / Power saver' settings on your Galaxy S5 to improve battery performance.

Reset Network Settings - Samsung Galaxy S® 5

Here's how to reset settings if your Galaxy S 5 can't connect to data or send / receive messages.

Samsung Galaxy S® 5 Simulator: Using Ultra Power Saving Mode

See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy S 5.

Soft Reset - Samsung Galaxy S® 5

Here's how to perform a soft reset on your Galaxy S 5 if it crashes and resets, freezes or runs slow.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy S® 5

Here's how to turn 'Battery / Power saver' on or off to help manage battery performance for your Galaxy S5.

View Battery Info - Samsung Galaxy S® 5

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S5.

View Battery Status - Samsung Galaxy S® 5

Here's how to view charging status, remaining battery and what uses the most battery on your Samsung Galaxy S 5.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S® 5 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy S 5 with your Bluetooth device.

Send Contact via Bluetooth® - Samsung Galaxy S® 5

Here's how to send a contact on your Samsung Galaxy S 5 via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy S 5

Here's how to turn Bluetooth for your Galaxy S 5 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - Samsung Galaxy S 5

Here's how to add or remove a speed dial number on your Galaxy S 5.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Alaska Service FAQs

Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.

Block / Unblock Numbers - Samsung Galaxy S® 5

Here's how to send unwanted calls directly to voicemail for your Galaxy S 5.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Samsung Galaxy S® 5

Here's how to place a call from your Galaxy S 5.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy S® 5

If you're calling into an automated system from your Galaxy S 5 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy S® 5

Here's how to place a conference call on your Galaxy S 5.

Redial - Samsung Galaxy S® 5

Here's how to manually redial a number called from your Galaxy S5.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S® 5 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy S 5 to call a new number.

Samsung Galaxy S® 5 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S 5.

Turn Airplane Mode On / Off - Samsung Galaxy S® 5

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 5, view this info.

Turn Wi-Fi Calling On / Off - Samsung Galaxy S® 5

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S 5.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy S® 5

Here's how to view or clear the call history on your Galaxy S5.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - Samsung Galaxy S® 5

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy S 5.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Galaxy S® 5

Here's how to transfer picture or video files from your Galaxy S 5 to a computer.

Move Pictures / Videos to Device - Samsung Galaxy S® 5

Here's how to transfer picture or video files from a computer to your Galaxy S 5.

Record and Share a Video - Samsung Galaxy S® 5

Here's how to record and send a video using your Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy S 5.

Share Picture from Gallery - Samsung Galaxy S® 5

Here's how to share a saved picture from your Galaxy S 5.

Share Video from Gallery - Samsung Galaxy S® 5

Here's how to send a saved video on your Galaxy S 5 a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy S® 5

Here's how to take and share a picture from your Galaxy S 5.

View Pictures / Videos - Samsung Galaxy S® 5

Here's how to view pictures and/or videos on your Galaxy S5.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Samsung Galaxy S® 5

Here's how to use your Galaxy S 5 as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Samsung Galaxy S® 5

Here's how to facilitate a connection between your Galaxy S 5 and a computer with the Android SDK.

Windows® Device Manager Conflicts - Samsung Galaxy S® 5

If you can't transfer media between your Samsung Galaxy S 5 and PC, view this info.

Contacts

Add a Contact - Samsung Galaxy S® 5

Here's how to add a contact to your Galaxy S5.

Caller ID Image - Samsung Galaxy S® 5

Here's how to set or change the image for a saved contact on your Galaxy S 5.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy S® 5

Here's how to configure how your contacts display on your Galaxy S5.

Delete a Contact - Samsung Galaxy S® 5

Here's how to remove a contact from your Galaxy S 5.

Edit a Contact - Samsung Galaxy S® 5

Here's how to edit a contact on your Galaxy S 5.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Samsung Galaxy S® 5

Here's how to export contacts to a SD card on your Galaxy S 5.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Samsung Galaxy S® 5

Here's how to import contacts from an SD / memory card to your Galaxy S 5.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - Samsung Galaxy S® 5

Here's how to link or unlink duplicate contacts in your Galaxy S 5.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Samsung Galaxy S® 5 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S 5 without looking at it.

Samsung Galaxy S® 5 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S 5.

Send Contact via Bluetooth® - Samsung Galaxy S® 5

Here's how to send a contact on your Samsung Galaxy S 5 via Bluetooth.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy S® 5

Here's how to view where a phonebook contact on your Galaxy S 5 was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy S® 5

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S 5.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - Samsung Galaxy S® 5

To modify data usage options for the personal email account on your Galaxy S 5, view this info.

Manage Data Usage - Samsung Galaxy S® 5

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy S 5.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy S® 5

To turn the mobile data for your Samsung Galaxy S 5 on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy S® 5

Here's how to view / restrict the amount of data an app on your Galaxy S 5 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy S® 5

If your Galaxy S5 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy S® 5

Here's how to view the device ID (IMEI) for your Galaxy S 5.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Samsung Galaxy S® 5

Here's how to view the Wi-Fi MAC address for your Galaxy S 5.

View Phone Number - Samsung Galaxy S® 5

Here's how to view the phone number for your Samsung Galaxy S 5.

Device Settings

Adjust Account Sync Settings - Samsung Galaxy S® 5

Here's how to view and adjust sync settings on your Galaxy S 5 if you're not receiving email and app notifications.

Adjust Display / Brightness Settings - Samsung Galaxy S 5

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy S5.

Air View - Samsung Galaxy S® 5

Here's how to mange air view on your Galaxy S5.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage Alerts / Notifications - Samsung Galaxy S® 5

Here's how to change notification sounds for incoming calls or messages on your Galaxy S 5.

Manage DTMF Tones - Samsung Galaxy S® 5

If you're calling into an automated system from your Galaxy S 5 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S® 5 Simulator: Acccessing Settings

Explore how to access settings on your Samsung Galaxy S 5 to change alert sounds, turn off GPS and more.

Samsung Galaxy S® 5 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy S 5 by adjusting the screen timeout.

Samsung Galaxy S® 5 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Setting to Silent

Explore ways to mute your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy S 5 to Airplane mode.

Set Up Kids Mode - Samsung Galaxy S® 5

Here's how to set up and install kids mode on your Galaxy S5.

Set Up Printing - Samsung Galaxy S® 5

Here's how to set up and add a printer to your Galaxy S5.

Touch Screen Settings - Samsung Galaxy S® 5

Here's how to adjust the touch screen sensitivity for your Galaxy S 5.

Turn Airplane Mode On / Off - Samsung Galaxy S® 5

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 5, view this info.

Turn Download Booster On / Off - Samsung Galaxy S® 5

Here's how to turn Download booster for your Samsung Galaxy S 5 on or off.

Turn One-Handed Operations On / Off - Samsung Galaxy S® 5

Here's how to turn one-handed operations for your Galaxy S 5 on or off.

Turn Screen Inversion On / Off - Samsung Galaxy S® 5

If the color scheme on your Galaxy S 5 is reversed, view this.

Turn Screen Rotation On / Off - Samsung Galaxy S® 5

If the display on your Galaxy S 5 doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy S® 5

Here's how to add a personal email account to your Galaxy S 5.

Add an Existing Google™ Account - Samsung Galaxy S® 5

Here's how to add an existing Google (Gmail) account to your Galaxy S5.

Adjust Account Sync Settings - Samsung Galaxy S® 5

Here's how to view and adjust sync settings on your Galaxy S 5 if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy S® 5

Here's how to create and send an email message from your Galaxy S 5.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Samsung Galaxy S® 5

Here's how to create a new Google (Gmail) account for your Samsung Galaxy S 5.

Delete Email Messages - Samsung Galaxy S® 5

Here's how to delete email messages from your Galaxy S5.

Email Account Common Settings - Samsung Galaxy S® 5

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S 5.

Email Account Data Usage Settings - Samsung Galaxy S® 5

To modify data usage options for the personal email account on your Galaxy S 5, view this info.

Email Account Notification Settings - Samsung Galaxy S® 5

If you're not getting notifications for the personal email on your Galaxy S 5, view this info.

Email Account Password and Server Settings - Samsung Galaxy S® 5

To update the personal email password/server settings for your Galaxy S 5, view this info.

Email Account Signature Settings - Samsung Galaxy S® 5

To enter or edit the personal email signature on your Galaxy S 5, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy S® 5

To adjust the personal email sync frequency settings on your Galaxy S 5, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Samsung Galaxy S® 5

Here's info on updating work email settings for your Galaxy S 5.

Perform a Gmail™ Sync - Samsung Galaxy S® 5

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S 5.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® 5

Removing then re-adding a work email account on your Galaxy S 5 often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy S® 5

Removing then re-adding a Gmail account on your Galaxy S 5 often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy S® 5

Removing then re-adding an email account on your Galaxy S 5 often fixes email issues.

Reply to an Email Message - Samsung Galaxy S® 5

Here's how to reply to an email message from your Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Samsung Galaxy S 5.

Set Up Corporate Email (Exchange ActiveSync®) - Samsung Galaxy S® 5

Here's how to add a work email account on your Galaxy S 5.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Samsung Galaxy S® 5

Here's how to view email messages on your Galaxy S 5.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy S® 5

Here's how to turn GPS location for your Galaxy S 5 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Motions and Gestures - Samsung Galaxy S® 5

Here's how to manage motion-activated services for your Galaxy S5.

Google Backup & restore

Google™ Backup and Restore - Samsung Galaxy S® 5

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S 5.

Home Screen

Access Notification Panel - Samsung Galaxy S® 5

Here's how to open the notification panel on your Galaxy S5.

Add Folders to Home Screen - Samsung Galaxy S® 5

Here's how to add folders to a Home screen on your Galaxy S 5.

Add Shortcuts to Home Screen - Samsung Galaxy S® 5

Here's how to add a shortcut to a Home screen on your Galaxy S 5.

Add Widgets to Home Screen - Samsung Galaxy S® 5

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy S 5.

Mode Change - Samsung Galaxy S® 5

Here's how to change the Home screen layout on your Galaxy S 5 if it looks different.

Remove Items from Home Screen - Samsung Galaxy S® 5

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy S5.

Rename Home Screen Folder - Samsung Galaxy S® 5

Here's how to rename a Home screen folder on your Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S 5 for quick access to them.

Samsung Galaxy S® 5 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Samsung Galaxy S 5 to help organize your apps.

Samsung Galaxy S® 5 Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S 5.

View / Manage Home Screen Panels - Samsung Galaxy S® 5

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S 5.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Samsung Galaxy S® 5

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy S 5.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy S® 5

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S 5.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy S® 5

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy S 5.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy S® 5

Here's how to turn the Mobile Hotspot for your Galaxy S 5 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Samsung Galaxy S® 5

Here's how to add a virtual private network (VPN) to your Galaxy S 5.

Change the Browser Start / Home Page - Samsung Galaxy S® 5

Here's how to change the Home page in Chrome on your Galaxy S 5.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Safety Assistance - Samsung Galaxy S® 5

Here's how to manage Safety Assistance on your Galaxy S5.

Samsung Galaxy S® 5 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S 5, so it's easy to find later.

Samsung Galaxy S® 5 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S 5.

Turn Data On / Off - Samsung Galaxy S® 5

To turn the mobile data for your Samsung Galaxy S 5 on or off, follow these steps.

Turn Download Booster On / Off - Samsung Galaxy S® 5

Here's how to turn Download booster for your Samsung Galaxy S 5 on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy S® 5

Here's how to change the language selection on your Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy S 5.

Lock, Unlock, Password & Security

Add Additional Fingerprints - Samsung Galaxy S® 5

Here's how to add additional fingerprints for security to your Galaxy S 5.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Samsung Galaxy S® 5

Here's how to configure the screen lock settings for your Galaxy S 5.

Remove Saved Fingerprints - Samsung Galaxy S® 5

Here's how to delete a saved fingerprint from your Galaxy S 5.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S® 5 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy S 5 to help protect your private information.

Samsung Galaxy S® 5 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy S 5.

Set Lock Screen Notifications - Samsung Galaxy S® 5

Here's how to manage how notifications appear on your Galaxy S 5 when the screen is locked.

Set Up Screen Lock - Samsung Galaxy S® 5

Here's how to set up a screen lock option (password, pattern, etc.) for your Galaxy S5.

Smart Lock - Samsung Galaxy S® 5

Here's how to turn on and customize the Smart Lock setting on your Galaxy S 5.

Turn Off Screen Lock - Samsung Galaxy S® 5

To disable the screen lock setting on your Galaxy S5, check out this info.

Turn SIM PIN On / Off - Samsung Galaxy S® 5

Here's how to turn the SIM PIN lock code for your Galaxy S5 on or off.

Unlock Screen - Samsung Galaxy S® 5

Here's how to unlock the screen on your Galaxy S 5.

Memory/Storage

Check Device Storage - Samsung Galaxy S® 5

Here's how to check available space if your Galaxy S 5 runs slow / crashes, apps freeze or you can't save media.

Clear Random Access Memory (RAM) - Samsung Galaxy S® 5

Here's how to clear memory (Random Access Memory) on your Galaxy S 5.

Export Contacts to SD / Memory Card - Samsung Galaxy S® 5

Here's how to export contacts to a SD card on your Galaxy S 5.

Format SD / Memory Card - Samsung Galaxy S® 5

Here's how to erase all data on the SD / memory card of your Galaxy S 5.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy S® 5

Here's how to import contacts from an SD / memory card to your Galaxy S 5.

Insert or Remove SD / Memory Card - Samsung Galaxy S 5

Here's how to insert or remove an SD / memory card for your Galaxy S 5.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy S® 5 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy S 5 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Samsung Galaxy S® 5

To transfer music files between your device and your computer, view this info.

Move Music Files to Device - Samsung Galaxy S® 5

Here's how to transfer music files from a computer to your Galaxy S 5.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy S® 5 Simulator: Creating a Station

Learn how to create a station on Milk Music™ with your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Listening to Music

Explore how to listen to music using Milk Music™ on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Using Samsung Milk Music™ Dial

See how to use the Milk Music dial on your Samsung Galaxy S 5.

Navigating & Multitasking

Samsung Galaxy S® 5 Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy S 5.

Use Multi Window - Samsung Galaxy S 5

Here's how to manage using two apps simultaneously on your Galaxy S5.

View, Open or Close Recently Used Apps - Samsung Galaxy S® 5

To view or close recently used apps on your Samsung Galaxy S 5, view this info.

Near Field Communication (NFC)

S Beam™ On / Off - Samsung Galaxy S® 5

Here's how to turn S Beam on your Galaxy S5 on / off.

Tap & Pay - Samsung Galaxy S® 5

Here's how to use the 'Tap & Pay' service with your Galaxy S5.

Transfer Data via Android Beam - Samsung Galaxy S® 5

To wirelessly transfer data from your Galaxy S 5 to another NFC-capable device, view this.

Transfer Data via S Beam™ - Samsung Galaxy S® 5

Here's how to wirelessly transfer data from your Galaxy S5 to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy S® 5

Here's how to enable Android Beam on your Galaxy S5.

Turn NFC On / Off - Samsung Galaxy S® 5

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S 5.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy S® 5

Here's how to factory / hard reset your Galaxy S 5 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy S® 5

Here's how to factory / hard reset your Galaxy S 5 if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy S® 5

To check for or to install software updates on your Galaxy S 5, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Reset All Settings - Samsung Galaxy S® 5

If your Samsung Galaxy S 5 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy S 5 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

View Software Version - Samsung Galaxy S® 5

To view the software version your Galaxy S 5 is running, check out this info.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert / Remove SIM Card - Samsung Galaxy S 5

Here's how to properly insert or remove a SIM card for your Samsung Galaxy S5.

Modify SIM PIN - Samsung Galaxy S® 5

Here's how to change the SIM card lock code on your Galaxy S5.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S® 5 Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Samsung Galaxy S 5 to add memory for photos, videos, music, documents and more.

Turn SIM PIN On / Off - Samsung Galaxy S® 5

Here's how to turn the SIM PIN lock code for your Galaxy S5 on or off.

View SIM Card Number - Samsung Galaxy S® 5

Here's how to view the SIM card number associated with your Galaxy S 5.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S® 5 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S 5 to help protect your account.

Samsung Galaxy S® 5 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S 5.

Sounds, Volume & Audio

Call Sound Settings - Samsung Galaxy S® 5

Here's how to adjust the call sound settings on your Samsung Galaxy S 5.

Manage Alerts / Notifications - Samsung Galaxy S® 5

Here's how to change notification sounds for incoming calls or messages on your Galaxy S 5.

Record and Play File - Voice Recorder - Samsung Galaxy S® 5

To record and play a sound file on your Galaxy S 5, check out this info.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Samsung Galaxy S® 5

Here's how to select or change ringtones on your Galaxy S 5.

Turn Off All Sounds - Samsung Galaxy S® 5

Here's how to turn off / silence all sounds on your Galaxy S 5.

Use Speakerphone - Samsung Galaxy S® 5

To utilize the speakerphone functionality on your Galaxy S 5, view this info.

Vibrate Mode - Samsung Galaxy S® 5

Here's how to turn vibrate mode for your Galaxy S 5 on or off.

Volume Controls - Samsung Galaxy S® 5

Here's how to adjust the volume if your Galaxy S 5 doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy S® 5 Simulator: Accessing Easy Settings

Discover how to access settings in Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Accessing and Clearing the Notification Panel

See how to access and clear the notification panel while in Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Adding and Removing Apps from Favorites

Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S 5.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - Samsung Galaxy S® 5

Here's how to view your Galaxy S5 display on a compatible external device.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy S® 5

If your Galaxy S5 is not receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - Samsung Galaxy S® 5

Here's how to create and send a text message via the Messages app on your Galaxy S 5.

Delete Messages - Samsung Galaxy S® 5

Here's how to delete text messages from your Galaxy S 5 via the Messages app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Samsung Galaxy S® 5

Here's how to set the default messaging app on your Galaxy S5.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Signature - Samsung Galaxy S® 5

To add, remove or edit the text message signature on your Galaxy S 5, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Samsung Galaxy S® 5

To receive delivery confirmation for messages sent from your Galaxy S5, view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy S® 5

Here's how to view text messages via the Messages app on your Galaxy S5.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy S® 5

Here's how to capture a screenshot on your Galaxy S5.

Cut, Copy and Paste Text - Samsung Galaxy S® 5

Here's how to cut, copy and paste text on your Galaxy S 5.

Samsung Galaxy S® 5 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S 5.

Set Up Fingerprint Recognition - Samsung Galaxy S® 5

Here's how to set up fingerprint recognition on your Samsung Galaxy S 5.

Toolbox - Samsung Galaxy S® 5

Here's how to set up Toolbox on your Galaxy S5.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Samsung Galaxy S® 5

To change the TTY settings on your Galaxy S 5, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S® 5 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy S 5.

Set Wallpaper - Samsung Galaxy S® 5

Here's how to set the Home screen image on your Galaxy S 5.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy S® 5

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S 5 with other Wi-Fi capable devices.

Add a Virtual Private Network - Samsung Galaxy S® 5

Here's how to add a virtual private network (VPN) to your Galaxy S 5.

Add a Wi-Fi Network - Samsung Galaxy S® 5

Here's how to add an available Wi-Fi network to your Galaxy S 5.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® 5

To allow your Galaxy S 5 to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Samsung Galaxy S® 5

View this info if the Wi-Fi network you want to add to your Galaxy S 5 doesn't display.

Network Mode Setting - Samsung Galaxy S® 5

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S5.

Remove Wi-Fi Connection - Samsung Galaxy S® 5

To remove a saved Wi-Fi network from your Galaxy S 5, view this info.

Samsung Galaxy S® 5 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy S 5 to connect to a Wi-Fi network, so you can access the internet without using data.

Turn Wi-Fi On / Off - Samsung Galaxy S® 5

Here's how to turn Wi-Fi for your Galaxy S 5 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.