Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Google Pixel
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Google Pixel XL
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
2018 Camry by Toyota
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Samsung Galaxy S 5 - Existing Customers
[How to Use Guide]
A guide for setting up your new Samsung Galaxy S® 5, if you're already a Verizon Wireless customer.
Can I unlock an AT&T Galaxy S5 and use a Verizon SIM card with it?
[Community]
The website wont recognize the unlocked ATT MEID number and when i start the phone up with the new Verizon sim card it asks for a network unlock code. pleas help!!
How do I transfer contacts to my Galaxy S5?
[Community]
How can I transfer contacts list from GS3 to GS5 after GS5 has been activated?
Will a Samsung Galaxy S5 from T-Mobile work with Verizon?
[Community]
I bought a Samsung Galaxy S5 4G LTE on Ebay but the phone powers up as a T-Mobile phone. Will this phone be able to work on the Verizon network? I see different answers on google that say yes it can and other answers say no.

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
S Beam™ On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Media Share - Android®
[Device-Specific Instructions]
Media Share - Samsung Galaxy S 5
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
View Signal Strength - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S 5.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Remove Battery - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy S® 5
[Device-Specific Instructions]
Battery Conservation Tips and Tricks for Your Samsung Galaxy S 5
[Video]
Do you want your battery to last longer between charging? This video shows you how to change power settings to extend the battery life on your Samsung Galaxy S 5.
Length: 4:18
Extend Battery Life - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power Saving Mode on Your Samsung Galaxy S 5
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy S 5.
Length: 1:18
Insert Battery - Samsung Galaxy S® 5
[Device-Specific Instructions]
Power Saver Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy S® 5
[Device-Specific Instructions]
View Battery Status - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I replace the battery on my Galaxy S5?
[Community]
My battery life is getting less and less. Can I replace the battery?
Can I use a car charger for my Galaxy S5?
[Community]
Can  I safely  use my  Motorola car charger with the Galaxy S5 ?
Samsung Galaxy S® 5 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy S 5.
Why Is My Samsung GS5 Android 6.0.1 Having Battery Issues?
[Community]
I updated the software on my Samsung Galaxy S5 from G900VVRU2DPF4 (Android 6.0) to G900VVRU2DPG2 (Android 6.0.1) on 11/6/2016. Since then, I have had several issues including a much shorter battery life, longer charge time, and much slower performance. All of these occur with background apps closed. I...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Setting Up Wi-Fi and Bluetooth on Your Samsung Galaxy S 5
[Video]
Learn to connect your Samsung Galaxy S 5 to a Wi-Fi network and pair with a device through Bluetooth in this video.
Length: 2:11
How do I get bluetooth texting from my vehicle working again?
[Community]
Ford F-150 with Microsoft Sync. Bluetooth connects with my phone. I can send and receive phone calls through my vehicle audio system. I USEC to see messages display and had the option to play them through the system. Up until a few days ago. Now I get no notification onscreen of a received message. And...
How do I get my device to sync with my car via bluetooth?
[Community]
I just upgraded to the Galaxy 5 from a 3 and now it will not sync my bluetooth in my truck this rework perfect 5 contacts will not sync it all have to resend them every time how do I fix this
How do I stop my headset from auto answering calls?
[Community]
I got the Voyager Legend Headset when I preordered my S5. The headset worked perfect with my Motorola Razr maxx. Now with my S5 the headset auto answers every call as long as it is turned on and paired to the phone. Doesn't matter if it's on my ear or not it will auto answer the call. I took...
Samsung Galaxy S® 5 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy S 5 with your Bluetooth device.
Where do I find bluetooth on my Galaxy S5?
[Community]
Bluetooth is not on App Mgr list samsung s5. Bluetooth will not connect and I can't find how to clear the Bluetooth cache. I did clear the cache setting in Storage.
Why do I keep getting a connection failed message?
[Community]
I have a Samsung Galaxy S5. A few weeks ago I started to get a periodic message that simply says: Connection failedThe connection has failed.Reconnect?No Yes I am not sure what the source of this message is or how I can track it down. Anyone have any suggestions? It doesn't really seem like...
Why won't my device stay connected to bluetooth in my car?
[Community]
Since the Kitkat update, my G5 won't stay paired with my 2013 Subaru Forester. It worked perfectly before the Kitkat upgrade!  I can pair the device and it works perfectly until I turn off the car. When I restart the car - no connection. Any ideas?

Calling & Dialing

HD Voice for Android FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and Video Calling, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
DTMF - Samsung Galaxy S® 5
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Call History - Samsung Galaxy S® 5
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S 5
[Video]
Connect with friends and family through calls and messages using your Samsung Galaxy S 5. Watch this video to see an overview of the features in the Phone app like speaker, Bluetooth®, recent history and contacts.
Length: 1:24
Add a Speed Dial - Samsung Galaxy S® 5
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Restriction Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I accept collect calls?
[Community]
Can my smartphones S4 and S5 accept collect calls?
Can I change the location of the mute button on a call?
[Community]
Is there a way to change the caller interface, the one you see while you're talking to someone?  I keep hitting the Mute button that's in the lower right-hand corner by mistake a lot and people hang up on me before I realize it.  Is there a different app I can use that'll give me more flexibility? ...
Can I make the caller id picture bigger?
[Community]
is there a way to make the caller id picture bigger on the galaxy s5 so it takes up the whole screen when someone is calling from my contacts? the pictures are so small its hard to see at a glance who is calling.
Can Wifi calling from a home network be a preferred option?
[Community]
I have a reliable Wifi network at home.  My wifi calling feature intermittently comes on and off for various calls.  Is there a way that I can use my home Wifi network as the primary and the Verizon cellular network as a backup?  Currently it is reversed where a phone call will connect...
How do I block calls?
[Community]
How do I block calls on my Galaxy s5
How do I have my incoming emails remain on the server so they are still accessible on my home desktop when neeed?
[Community]
How do I have my incoming emails remain on the server so they are still accessible on  my home desktop when neeed?
How do I remove old phone numbers I added to my Auto Reject List?
[Community]
Specifically, how do I remove old phone numbers I added to my Auto Reject List?  I keep getting the message that my list is full, but I cannot figure out how to remove the old numbers so I can add new ones.  I'm on a Samsung Galaxy S5. Thanks.
Is there an app that can show me phone numbers that come up restricted?
[Community]
I just got a call from a restricted number. is there an app i can download that would show what number the person is calling me from after they called or when they call? i have no way of putting them on my restricted list since it is a blocked number.
Redial - Samsung Galaxy S® 5
[Device-Specific Instructions]
Remove a Speed Dial - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S 5 to call a new number.
Samsung Galaxy S® 5 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S 5.
Why Is There An Option For Carrier or Google Voice When Making Calls?
[Community]
Samsung S5, latest software updates.  When I hit green icon to dial, a pop up appears 'Outgoing call  How would you like to place your call to xxx-xxx-xxxx?  Cancel  Carrier   Google Voice" I want the call to go over the carrier / VZW network rather than Google Voice. It's...
Why can't I receive calls from my office number?
[Community]
Galaxy s5 won't receive call from wife's office number(landline) to her cell. When her employee's try to call her they receive a busy signal. If they dial the area code for cell it goes right thru. I also have s5 and tested this with same result. Just started yesterday. As best I can tell this is the...
Will I be charged international rates in San Juan?
[Community]
I am getting ready to go on a cruise and one of our ports is San Juan, Puerto Rico.  Since Puerto Rico is a United States Property, what are the international rates to call from there?
Will my phone ring if someone calls me from the United States and I am connected to the Wifi?
[Community]
I am headed out of the States and my iPhone is set up for wifi calling. My understanding is I can make calls and there is no charge for this except the use of data. My question is will my phone ring if someone calls me from the states and I am connected to the Wifi?  if so will I be charge on my...

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Use the Advanced Camera Features on Your Samsung Galaxy S 5
[Video]
Explore fun camera settings on your Samsung Galaxy S 5.
Length: 2:59
Google™ Photos
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy S 5
[Video]
Learn the basics of taking, sharing and storing photos on your Samsung Galaxy S 5. Watch this video to see step by step instructions to get you started with using the camera and camcorder.
Length: 2:03
Camera Settings Support
[Device-Specific Instructions]
How can I take a screen shot of an app?
[Community]
How can I take a screen shot of a screen in an app? Someone said push on button and volume down button together. This does not work.
How can I upload photos from my Galaxy S5 Camera to my PC?
[Community]
My S5 camera still can take pictures but I can no longer upload the photos to my PC. Does anyone know how to get around this?
How do I combine 2 pictures into one screen shot?
[Community]
I know how to take a screen shot, but how do I combine two pictures together from screen shots to send as a message.
How do I download pictures from my phone to my MacMini desk top?
[Community]
How do I download pictures from the 'gallery' in my Samsung Galaxy S5 to my Mac Mini desktop computer?
How do I get pictures off of my device?
[Community]
Plugged my Samsung S 5 into my computer today and the computer says no photos found. Yet I see them on my SD card on my phone.
How do I make sure photos are being stored on my SD card?
[Community]
I keep running out of space on my Samsung Galaxy S5 because photos are being saved on my phone rather than the card. Can't figure out how to have newly taken pictures be stored on Card.
How do I restore lost pictures?
[Community]
I am hoping someone can help me and my daughter.  Yesterday, one of her friends played with her phone trying to get into it.   They must have tried too many times and the phone reset itself.  She has a Samsung galaxy s5 phone.   We were able to get her contacts and messages...
How do I store photos on my SD card?
[Community]
How can I move photos taken on my  Samsung Galaxy S5 phone into the newly added SD storage card?  Phone is set up to store new photos on the SD card, but just cannot figure out how to get previously taken photos to the SD card.  Thanks!
How do I transfer my photos in gallery to my computer?
[Community]
I connectedmy phone to the computer via cord but it is telling me there is nothing to transfer.
How do I turn on burst shots?
[Community]
Help,its not highlighted
Samsung Galaxy S® 5 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S 5.
Why Won't My Phone Connect To My PC To Transfer Pics?
[Community]
my phone will not connect to my pc to transfer pics

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - Samsung Galaxy S® 5
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Caller ID Image - Samsung Galaxy S® 5
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S® 5
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S 5
[Device-Specific Instructions]
Can I enter a contact just once and have it appear in both of my clouds?
[Community]
I have a question. I back up my contacts using the Verizon phone cloud and Google. I have had to enter in the contacts 2 times. One for each and then link them together. Is there any way to enter a contact in one time and save to both Verizon phone cloud and Google phone?
How do I delete addresses from contacts?
[Community]
When I delete an old address for a contact and click save, nothing changes.
How do I retrieve lost contacts on my device?
[Community]
Lost contacts how do I retrieve them
How do I set individual ringtones for contacts?
[Community]
I just switched from a Galaxy S4, which I loved,  to the S5. It will not let me sent individual notification tones for different contacts!!! This is a MAJOR issue for me!  I spent THREE HOURS at the Verizon store and I feel like I wasted my day! I want my old phone back if this will not have...
How do I stop cloud contacts from showing on my phone?
[Community]
I am forever confused when I look at contacts in my phone and select a number, only to find that it's a really old number that was apparently backed up at one time to the Cloud.  Is there some global switch to stop Verizon Cloud contacts (those that have been backed up apparently) from showing in...
Samsung Galaxy S® 5 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S 5 without looking at it.
Samsung Galaxy S® 5 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S 5.
View Contact Sync Source - Samsung Galaxy S® 5
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy S® 5
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® 5
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Why is my device using data while it is on wi-fi?
[Community]
With both S4 and S5, we are still racking up data charges even though WIFI is on and for S5 advanced sleep setting always on?  What to do?  I can't afford this!  Thanks.

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy S® 5
[Device-Specific Instructions]
Does my Galaxy S5 have a manufacturers warranty?
[Community]
I purchased a new Galaxy S5 in Nov. 2015. Is there a mfg warranty or should I pay the $11 per mo?
Is my Galaxy S5 unlocked?
[Community]
I have a galaxy S5 purchased through verizon and want to know if it is locked and if so how do I unlock it?
View Phone Info - Samsung Galaxy S® 5
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy S® 5
[Device-Specific Instructions]
What kind of warranty does the Galaxy S5 have?
[Community]
What is the Samsung Galaxy S5 Verizon phone warranty? And how do I call Verizon to talk to a customer service rep?

Device Settings

Account Sync Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® 5
[Device-Specific Instructions]
Adjust Display Settings - Samsung Galaxy S 5
[Device-Specific Instructions]
Set Up Kids Mode - Samsung Galaxy S 5
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Air View - Samsung Galaxy S® 5
[Device-Specific Instructions]
Set Up Printing - Samsung Galaxy S 5
[Device-Specific Instructions]
Adjust Font Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Touch Screen Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Quick Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
How can I change my vibration settings for notifications?
[Community]
I updated to Marshmallow yesterday, and now I cant change the vibration settings for notifications, like texts and emails. It used to be 1 long vibration that i could feel, but now it is 2 quick buzzes that i cant stand. Is there anyway to change this? Ive looked under all the settings and all that I...
How can I extend the screen timeout?
[Community]
Is 10 minutes the only amount of time before screen goes dark?  I need it to stay on indefinitely.
How can I upload photos from my Galaxy S5 Camera to my PC?
[Community]
My S5 camera still can take pictures but I can no longer upload the photos to my PC. Does anyone know how to get around this?
How do I access the memory card on my Galaxy S5?
[Community]
How do you access the memory card to download pictures from the Galaxy S5? I have added a memory card to my phone but I can not access the pictures that I have recently taken, so I assume they are on the memory card and my computer is not accessing the card, only the phone memory.
How do I clear space on my device?
[Community]
my storage is full and i have no music saved in the storage.  it is at capacity of 5.0 in the cloud.
How do I disable the loud volume warning?
[Community]
It's annoying  when I plug my Samsung s5 into the aux cable in my car.  The volume always starts out low (also annoying ) even though the last time I had it plugged into my car it was at max volume.  I use the side buttons to increase the volume.  Then I always get the loud volume...
How do I know if my device is unlocked?
[Community]
How do I know if my phone is locked or unlocked?
How do I link my text from my galaxy s5 to ellipsis 8?
[Community]
How do I link my text format from my galaxy s5 to ellipsis 8
How do I make the display screen stay on longer than 5 minutes?
[Community]
I use the phone to listen to music at work. But the screen shuts off after 5 minutes unless I keep touching it, which is not convenient at all.  Is there a way to make it stay on?
How do I restore 'My Galaxy?'
[Community]
Very recently when I try to say "My Galaxy", it doesn't work.  I have to tap on S Voice mic to make a phone call.  Does anyone else have this problem and can it be fixed?
How do I stop Google photos from asking me to sign in?
[Community]
I keep getting the sign in request symbol on my phone. When I click on it, it acts like it's signing on but doesn't go away. How can I make it go away?
How do I stop a loss of cellular service on my commute to work?
[Community]
My husband and I are both experiencing loss of cellular service on our commute to work. We  live in Idaho, and work in Jackson, Wy and travel over a large pass. This did not start happening until about 8 months ago. before that there was no problem.several months ago, we noticed my husbands phone...
How do I stop text from appearing as white blocks?
[Community]
When I press the location  button in the notification bar I get the usual warning except half the letters are white blocks. This is the latest thing I have noticed since the cover screen numeric  pin pad changed to white blocks... anyone have a suggestion?
How do I stop the constant popups?
[Community]
My husband and I both have Galaxy S5's and about 3 days we both started getting random pop ups all the time. When we unlock our phone our get on browser or try to clicking on any app. It's very obnoxious.... Neither one of us have downloaded anything similar. We deleted any recent downloads, cleared history,...
How do I transfer my number to a different device?
[Community]
I have a Samsung GS5 that I was previously using on my account and need to transfer one of the other numbers on my account to that device the original SIM card is still in the phone, can that SIM card be used or do I need to get a new one?
How do I transfer photos from my Samsung Galaxy 5S to my PC?
[Community]
How do I transfer my photos from my Galaxy S5 to my PC using the USB cable?
How do I use the software repair assistant?
[Community]
im trying to use this program  ,Software Repair Assistant.so...I have my Samsung galaxy s5 phone attached to my lap top computer.now what?  where is this program ,I cant find it , your tutorial dose not say where to find it.this link:http://www.verizonwireless.com/dam/support/pdf/system_update/galaxys4-srt-06-02-14.pdf thank...
How do you access pictures on a Samsung s5 with a pc?
[Community]
I think there is a setting which allows a PC to connect to the phone file system to allow removing the pictures.
Samsung Galaxy S® 5 Simulator: Acccessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S 5 to change alert sounds, turn off GPS and more.
Samsung Galaxy S® 5 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S 5 by adjusting the screen timeout.
Samsung Galaxy S® 5 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S 5 to Airplane mode.
System Select - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
If the color scheme on your Galaxy S 5 is reversed, view this.
What size SD cards does the S5 support?
[Community]
I have an "Out of Memory" issue with my GalaxyS5.  I would like to add more memory - What size sd card does my phone support?
Where is the spo2 option in the S Health app?
[Community]
I purchased my galaxy s5 for the spo2 option in s health.   Why don't I have this option?
Why Can't I receive MMS while on a call?
[Community]
Hello, I recently updated from a galaxy s3 to a galaxy s5 about 6 months ago. Since I changed my phone I am no longer able to send/receive text messages nor access the internet on a call as I once was utilizing my s3. Now when i begin a call the 4G LTE signal completely disappeara and is replaced...
Why can't I connect my s5 to my PC via USB?
[Community]
Recently updated my S% to marshmallow.  Now it won't connect to my win7 pc
Why can't I connect to wi-fi?
[Community]
Can't get my phone to connect to wifi
Why can't I open word or excel docuements?
[Community]
What do I need installed to open these attachments? I must have deleted something when cleaning up.
Why does my LED light randomly flash?
[Community]
I let my S5 discharge completely on a bike trip.  after fully recharging, the flash "bulb" LED seems to randomly blink briefly.I cannot find any Notification settings that control this.  Is this even a valid notification setting in certain apps?  Email/messaging, etc. Seems to occur...
Why does the USB port default to charging?
[Community]
Why won't the USB port stay on the instead of defaulting to charging?
Why doesn't my PC recognize my device?
[Community]
After the last update, the phone shows up on a PC as an empty device, even if the screen is unlocked. Updating drivers has not helped. There does not seem to be a "media device" option anywhere. Is a transfer directly to/from a PC still possible?
Why is my device no longer in English?
[Community]
Heard Asian language coming from my phone. Whole phone is now in Chinese or Japanese characters.  I'm assuming it was a hack but am hoping there's another solution besides hard reset.
Why is there a rainbow screen while charging?
[Community]
After the last update for my Galaxy 5, now when my phone is charging it displays a rainbow screen, in checking other forums it said to turn off the developer options.  I have done that and this still displays.  Is there any way to turn off this annoying screen?
Why won't my computer recognize my device?
[Community]
I get message "One of the USB devices attached to this computer has malfunctioned and windows dosen't recognize it".
Why won't my device boot up?
[Community]
I get "secure fail: modem" alert in the top left hand corner. How can I fix this? Since about Aug it's been rebooting itself out of nowhere, and sometimes it took a few minutes to fully reboot. I've done a factory reset, I tried running the phone in safe mode, and I've tried running the phone without...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Setting Up Personal and Work Email on Your Samsung Galaxy S 5
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy S 5 from Verizon Wireless. Watch this video to learn how.
Length: 3:10
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - Samsung Galaxy S® 5
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Gmail™ Sync - Samsung Galaxy S® 5
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® 5
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy S 5.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Motions and Gestures - Samsung Galaxy S® 5
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy S® 5
[Device-Specific Instructions]
How to Customize Your Samsung Galaxy S 5
[Video]
Add apps and widgets to your home screen. Create folders and customize your wallpaper. Watch this video to learn how on your Samsung Galaxy S 5.
Length: 3:11
How do I get my device to power off when it is stuck on the home screen?
[Community]
stuck on verizon home screen. will not power up or down
How do I get the weather channel on my home screen?
[Community]
My Samsung S5 is only a month old.  I want to replace the accuweather app with the weather channel app on the top half of the home screen.  (accuweather always has the wrong temperature) I have the weather channel app.  How do I make that change?
Samsung Galaxy S® 5 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S 5 for quick access to them.
Samsung Galaxy S® 5 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy S 5 to help organize your apps.
Samsung Galaxy S® 5 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S 5.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
How to Turn On the Mobile Hotspot on Your Samsung Galaxy S 5
[Video]
Share your mobile network connection with other devices when you use the Mobile Hotspot feature on your Samsung Galaxy S 5 from Verizon. See how to turn on Mobile Hotspot and change your network name in this video.
Length: 1:55
Can I download movies with my mobile hotspot?
[Community]
Can I download movies onto my computer with my hotspot (single line, unlimited data)?
Can my Samsung Galaxy S5 phone's hotspot connect to a laptop?
[Community]
I recently bought a Windows Laptop and I want to know if I can use the hotspot on my Samsung Galaxy S5 cell phone to connect my Laptop? I know it costs to do so, but I want to make sure I can do it!
Can the Galaxy S5 be used as a mobile hotspot?
[Community]
Storm246asked Verizon Wireless: Q: Can the Galaxy S5 be used as a mobile hotspot?  A: Yes, the Galaxy S5 can be used as a mobile hotspot.
How do I access my mobile hotspot?
[Community]
I wasn't aware but I switched to the 4gb plan and think I now have hotspot access I can use? How do I access it and can I hook it to my laptop?
How do I change my hotspot password?
[Community]
The password supplied to set up my Galaxy S5 as a hot spot doesn't work.  What do I need to do?
What is my network security key and how do I reset it?
[Community]
Windows asks for network security key when trying to use S5 as hot spot. What or where is it?
What is the network security key?
[Community]
I am trying to use my mobile hot spot on my phone.  When I use Windows 10 settings, it sees my phone and hot spot but asks for a network security key.  Do you know what that is?

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
How to Browse the Web and Bookmark Pages on Your Samsung Galaxy S 5
[Video]
Browse the web on the go with Google Chrome™ on your Samsung Galaxy S 5 from Verizon. This video shows you how to o open additional web pages and add a bookmark. Learn about settings, such as clearing your browser history and changing the size of the text for more comfortable reading.
Length: 3:21
Reboot the Router
[Device-Specific Instructions]
Safety Assistance - Samsung Galaxy S® 5
[Device-Specific Instructions]
Web Browser - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 5, so it's easy to find later.
Samsung Galaxy S® 5 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S 5.
Why isn't flash player working on my Galaxy S5?
[Community]
does anyone know how to get my flash player to work on my Galaxy 5s?

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S 5.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn Off Screen Lock - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn SIM PIN On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Restore Default Settings - Samsung
[Device-Specific Instructions]
Lock Screen and Security for Your Samsung Galaxy S 5
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S 5 from Verizon.
Length: 2:24
Set Up Screen Lock - Samsung Galaxy S® 5
[Device-Specific Instructions]
How do I reset or disable fingerprint security?
[Community]
I have an S5 Smartphone. I configured my fingerprint and alternate password. It indicated that the fingerprint was registered. Now the fingerprint does not work and I have to continually use the password. Help. How do I either reset the fingerprint or disable it?
How do I unlock my S5 without losing my information?
[Community]
I have been locked out of my galaxy s5...for gotten password...how can I unlock my s5 without doing a hard reset?@
How do unlock my phone without a backup PIN?
[Community]
my phone will not unlock without my Backup PIN.  I provoke the feature of the Backup PIN because i exhausted my 5 attempts to draw the pattern to unlock my phone. i did not mean to do that but it happened. is there a way to unlock my phone without my Backup PIN?  since i already forgot...
Samsung Galaxy S® 5 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S 5 to help protect your private information.
Samsung Galaxy S® 5 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy S 5.
Smart Lock - Samsung Galaxy S® 5
[Device-Specific Instructions]
What should I do if my device is frozen?
[Community]
Galaxy s5 is locked and will not turn off or allow slide screen or allow access.  How do I turn it off or on?

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SD Card - Samsung Galaxy S® 5
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® 5
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S® 5
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S® 5
[Device-Specific Instructions]

Mobile Hotspot

Samsung Galaxy S® 5 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S 5 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Samsung Galaxy S® 5 Simulator: Creating a Station
[Interactive Simulation]
Learn how to create a station on Milk Music™ with your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music™ on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy S 5.

Navigating & Multitasking

Multi window - Samsung Galaxy S® 5
[Device-Specific Instructions]
Using Multi Window on Your Samsung Galaxy S 5
[Video]
Use two apps at the same time with Multi Window on your Samsung Galaxy S 5 from Verizon. In this video, learn how to let two apps share the same screen so you can easily perform two tasks, like checking movie times and emailing. See how to change the sizes of the windows and pair together two frequently...
Length: 2:37
Using the Toolbox on Your Samsung Galaxy S 5
[Video]
Toolbox is a floating shortcut menu on your Home screens. Learn how to use this advanced feature on your Samsung Galaxy S 5 from Verizon.
Length: 2:09
Navigating Your Samsung Galaxy S 5
[Video]
Are you new to the Samsung Galaxy S 5? Watch this video to learn how to get around your phone including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 3:07
Samsung Galaxy S® 5 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy S 5.

Near Field Communication (NFC)

S Beam™ On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Using NFC to Connect and Share on Your Samsung Galaxy S 5
[Video]
Have you seen people tapping their phones together to share photos? With NFC, or Near Field Communications, on your Samsung Galaxy S 5 from Verizon, you can share playlists, videos, pictures, contacts and more. Check out this video where you'll find out exactly how to use this fun feature.
Length: 2:22
Turn NFC On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Tap & Pay - Samsung Galaxy S® 5
[Device-Specific Instructions]

Operating System & Software

Samsung Galaxy S 5 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
View Software Version - Samsung Galaxy S® 5
[Device-Specific Instructions]
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - Samsung Galaxy S® 5
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Reset All Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Factory Data Reset (Powered Off) - Samsung Galaxy S® 5
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
What is 'downloading' on my device?
[Community]
my s5 phone has a down arrow on the screen and "downloading   do not turn off target" ?????  what is going on,, do I have a virus?
When will the Galaxy S5 get the 5.1.1 update?
[Community]
Anyone knows when Verizon will have Samsung Galaxy Android 5.1.1 update?
Where do I get the latest update?
[Community]
NEW Galaxy S5. Wont find update. says it has latest. which is wrong because 5.0 is not latest.
Why Are The Apps Gone From My SD Card?
[Community]
The 6.0.1 Marshmallow update was forced to my phone, and now my phone doesn't recognize any of the apps that were on my SD card. At first the icons were all grayed out, and when I tapped any of them, it said the app wasn't installed. This has happened before and always cleared up on its own, so I waited...
Why can't I see the contents of my device on my computer?
[Community]
Mycomputer displays a blank screen after selecting the phone .. computer fine otherwise ... was trying to transfer pics to the XP ..  done many times before, including last week ???

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SIM Card - Samsung Galaxy S® 5
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - Samsung Galaxy S® 5
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S® 5
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy S® 5
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Turn SIM PIN On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Modify SIM PIN - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I activate a Galaxy S5 with my old SD Card?
[Community]
I am trying to activate a new Galaxy S5 using the SD card out of my RAZR. I used Verizon's site to transfer the phones, it has not worked. It also does not appear that the S5 is reading the SD card. Can anyone help?
Can I activate my S5 with an old SIM card?
[Community]
Can i just pull the SIM card from my old phone an s4 mini and put in the new S5
Can I unlock an AT&T Galaxy S5 and use a Verizon SIM card with it?
[Community]
The website wont recognize the unlocked ATT MEID number and when i start the phone up with the new Verizon sim card it asks for a network unlock code. pleas help!!
Can I use VZW WiFi with a Chinese SIM card in my Phone?
[Community]
I'm traveling to China. I will get a Chinese SIM (primarily needed for data). I would also like to continue to use wifi calling and text with my Verizon number. Is it possible to do this in one phone? I'd certainly buy a phone that can do this (and bonus if it will continue to work on the Verizon...
Can I use my Galaxy S5 Sim card with my tablet?
[Community]
My Samsung S5 broke and I have Verizon tablet, can I use my Sim on it to get text?
Does my Samsung S5 need to be unlocked for international use?
[Community]
Does my Samsung S5 need to be unlocked?  I am going to Luxembourg for 6 months and want to buy and use a local European SIM card.  Can I do this, or do I need to get an unlock code from Verizon first before I go?  Thanks.
Samsung Galaxy S® 5 Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Galaxy S 5 to add memory for photos, videos, music, documents and more.
What sim cards will work in my Unlocked Galaxy S5?
[Community]
I'm traveling to Italy for a few months.  Me and my partner have a Galaxy s5 and Note 3.  We would like to use an Italian Sim card for phone and data when we arrive in Italy.  I undersatnd the phone is unlocked, but what difficulties may we incurr?  I really dont want any surprises...
Where can I get a SIM card for my Galaxy S5?
[Community]
Hi guys,After breaking my iPhone 5c screen several times this year, I decided to switch to a Galaxy S5. My iPhone SIM card however is too small for the Galaxy s5 slot for the SIM card and I keep getting an error message that no SIM card is inserted. How do I go about getting a SIM card that is the proper...
Will my samsung galaxy s5 work in India?
[Community]
I would like to unlock my Samsung Galaxy S5 and use it while in India. If someone knows how, please reply to this post. thanks.

Social Networking

Samsung Galaxy S® 5 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S 5 to help protect your account.
Samsung Galaxy S® 5 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S 5.

Sounds, Volume & Audio

Speakerphone - Samsung Galaxy S® 5
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy S® 5
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® 5
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls.
Vibrate Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
Call Sound Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I set sounds to automatically turn off and on?
[Community]
Does anyone know if it is possible to automatically turn sounds off and on at certain times during the day?
How do I increase the receiver volume?
[Community]
Several recipients of my calls say they can hardly hear me;  how do I increase volume?  Already maximized in settings.
Turn Off All Sounds - Samsung Galaxy S® 5
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S® 5 Simulator: Accessing Easy Settings
[Interactive Simulation]
Discover how to access settings in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
See how to access and clear the notification panel while in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 5.
Samsung Galaxy S® 5 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S 5.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
View Text Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Auto Receive Messages - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I back up a thread from my regular messaging app to Verizon Messages?
[Community]
I was trying to delete some old txt in my message+, and my phone was running slowly, so it selected all messages, and deleted the entire thread from message+. I went looking for ways to back it up, and the thread is still there in my messages, is there any way to restore it to message+??
Can I save pictures from text messages straight to the SD card?
[Community]
Is there a way to have the pictures I save on Verizon Message Plus go directly to the SD Card, instead of downloading to device storage? I have done it manually but I would like for it to do it automatically once I saved the picture. Thanks.
Can I use my Galaxy S5 Sim card with my tablet?
[Community]
My Samsung S5 broke and I have Verizon tablet, can I use my Sim on it to get text?
How Do I Shut Off Auto-Reply?
[Community]
How to shut auto-reply off?
How can I Retrieve text meassages?
[Community]
How can I retrieve text message that were deleted from my phone-Samsung Galaxy 5
How do I re-send a text as an e-mail?
[Community]
I couldn't seem to find a way to ask a different question, and I apologize if this not the place!  My question is technical.  I accidentally wrote and sent a text message instead of an e-mail, and I don't know if the recipient recognizes my phone number or user name (I have several).  Is...
How do I restore my text message conversations?
[Community]
Need to restore my text message+ how do I do that?
How do I set up my notifications so I do not see previews of texts on my lock screen?
[Community]
Hello - I would like to be notified of messages on my locked screen without the message preview. Not on the status bar, but directly on the screen (i.e. with a banner). Is that possible please? Thank you.
I am getting spam text messages every day. How do I stop them?
[Community]
I'm getting up to 600 spam text per day, ALL with different telephone numbers with the following 2 messages:"Our customers are a valuable part of us, you have been selected to receive a 105 USD discount applicable to your current bill, please visit http://ow.ly/UzliP." and "Thank you for beign part of...
Is there a way to get back text messages I accidentally deleted on samsung galaxy 5?
[Community]
I accidentally deleted all of my daughters text messages to me ( I have been saving them for years ) I tried to restore through cloud on my phone but it backs up every hour so they were already gone from there. Anyone know anything else I can try?
Is there a way to have a different sounds for my text message and my email alerts?
[Community]
I can't tell if I have received an email or text.Is there anyway to have a different sound notification for my text from my emails?
It is taking too long to delete a conversation in messages+. What should I do?
[Community]
I'm holding the conversation thread to pop up the menu and choosing to delete the entire conversation including locked messages.  I've let it run for 4 hours and it's still not done.  I've reset the phone, and cleared message+ cache data.  Is there any way to manually go into file explorer...
Text Message Signature - Android™
[Device-Specific Instructions]
Why can't I receive some MMS messages?
[Community]
I've been having issues on my Galaxy S5 running Android 5.0 where I either don't receive an MMS, or I receive a notification but can't read the message. Here is an example where I can't download the message. Tapping the "Touch to download" text doesn't do anything:In the other case, a friend showed...
Why can't I receive text messages after switching from an iPhone?
[Community]
I just switched from an iPhone to the galaxy s5. I turned off my imessages before deactivating my phone but I am still not receiving any text messages. I can send them but not receive. Anyone know how to fix this ?
Why can't I use talk to text?
[Community]
I did the newest update (just to get rid of the icon in my status bar)..NOW, I can not talk to TEXT! How do I switch it back? Or change that setting?HELP!!!
Why can't my Galaxy S5 receive texts from iPhones?
[Community]
ive had my phone for over two weeks and cant receive texts from people using iphone 5
Why won't I receive text messages from my sister's phone?
[Community]
I recently upgraded to the new Samsung Galaxy s5 and I won't receive text messages from my sister who has a iPhone 5S.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Capture a Screenshot - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can my galaxy s5 get a virus?
[Community]
When online I got a message I had a virus. I did not follow the steps because I was worried its a scam. can I get a virus?
How Can I Connect To My PC via USB?
[Community]
Have tried unsuccessfully to view and transfer files on my Samsung Galaxy S5, by connecting to both my laptop and home desktop computers; both computers are running Windows10. After connecting to computer USB port, the device appears in Windows Explorer (file manager) as connected to the PC; however,...
How do I add contacts to the emergency call lock screen?
[Community]
lawson40 asked Verizon Wireless: Q: How do I add contacts to the emergency call lock screen?A: In order to add contacts to the Emergency Contacts, you will need to unlock your phone, and go to your Address Book. Then go to the "Groups" tab, and there is a group called "ICE - emergency contacts"....
How do I get rid of Smart Rewards notifications?
[Community]
Recently, I started getting notifications for Verizon Smart Rewards on my phone.  I cannot just delete them; I have to open them up to remove them from the notifications bar.  If I do open them, they are quickly replaced by another one.  BTW, I have not registered for Smart Rewards and...
How do I restore the recent calls widget from the trash?
[Community]
Accidentally deleted a couple of widgets from my main screen. I know one was the 'Recent Calls'. How do I access Trash and restore?
Samsung Galaxy S® 5 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S 5.
Toolbox - Samsung Galaxy S 5
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - Samsung Galaxy S® 5
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
How do I change the colors that my screen displays?
[Community]
My screen has changed itself into a "negative" type image. I need help?
How do I restore 'My Galaxy?'
[Community]
Very recently when I try to say "My Galaxy", it doesn't work.  I have to tap on S Voice mic to make a phone call.  Does anyone else have this problem and can it be fixed?
Why is my device no longer in English?
[Community]
Heard Asian language coming from my phone. Whole phone is now in Chinese or Japanese characters.  I'm assuming it was a hack but am hoping there's another solution besides hard reset.

Wallpapers/Theme

Set Wallpaper - Samsung Galaxy S® 5
[Device-Specific Instructions]
Samsung Galaxy S® 5 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy S 5.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® 5
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Setting Up Wi-Fi and Bluetooth on Your Samsung Galaxy S 5
[Video]
Learn to connect your Samsung Galaxy S 5 to a Wi-Fi network and pair with a device through Bluetooth in this video.
Length: 2:11
Add a Wi-Fi Network - Samsung Galaxy S® 5
[Device-Specific Instructions]
Network Mode Setting - Samsung Galaxy S® 5
[Device-Specific Instructions]
Can I Use My Galaxy S5 Like A Wi-Fi Only Tablet?
[Community]
Just got a new phone and am attempting to use my older Galaxy S5 like an android tablet (Wi-Fi only).  I've installed Verizon Message+ but can't get it to sync.  The error reads, "We were unable to connect your device to synchronize with Verizon Integrated Messaging Service. It get partially...
Can a wi-fi connection be incompatible with advanced calling?
[Community]
My parents got the S5 and I had them turn on Advanced Calling because I also have the S5.  They started not being able to complete calls and talked to someone at Verizon that claimed their Centurylink wifi did not work with Advanced Calling.  I was under the belief that Advanced Calling uses...
How do I get 3G back on my device?
[Community]
My 3G stopped working yesterday and it says 1x by the service bars no matter where I am with the phone. I can't send or receive pictures or use data at all. I haven't used up my data and have plenty left for the month. What can I do to fix it?
Samsung Galaxy S® 5 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S 5 to connect to a Wi-Fi network, so you can access the internet without using data.
Should the wi-fi and 4G icons be on the screen at the same time ?
[Community]
Should the wifi icon AND the 4G icon be on at the same time ?   Smart Network Switch is disabled.  Android 4.4.4.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Samsung Galaxy S® 5
[Device-Specific Instructions]
Why Can't I Connect To Wi-Fi While Using Chrome?
[Community]
For last few months have not been able to connect to wifi networks that I use to be able to connect to. When try to connect chrome opens a window and says that "Your connection is not private". How can I get past this ? I have reset the phone I have deleted browsing history in chrome .Not sure where to...
Why can't I access 4G LTE?
[Community]
After I did an update a couple days ago my 4G LTE went away and now I bounce back and forth between 3G and 1X. Any suggestions???
Why can't I connect to wi-fi?
[Community]
Can't get my phone to connect to wifi
Why do I have signal bars but no service icon?
[Community]
I have a Samsung galaxy S5 that has full five bars of signal but no icon and I can't send texts, make calls, or get on the internet. After a few minutes of this is goes to grey signal bar outline with a grey x next to it saying I have no signal. Any ideas?
Why is my device using data while it is on wi-fi?
[Community]
With both S4 and S5, we are still racking up data charges even though WIFI is on and for S5 advanced sleep setting always on?  What to do?  I can't afford this!  Thanks.
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