Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Samsung Galaxy S® III mini Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Using Samsung Link
[Interactive Simulation]
Learn how to use Samsung Link on your Samsung Galaxy S 3 mini.
Samsung Galaxy® S3 Mini Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy S3 Mini smartphone.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove Battery - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy S® III mini
[Device-Specific Instructions]
What do I do about battery loss on SIII Mini?
[Community]
Yesterday I noticed my phone was having severe battery drainage.  After 7 hours on battery my phone went from 100% to 36%.  Everything was working fine but I have no idea why all of a sudden it started draining like that. I checked the battery usage and at first it seemed like the e-mail...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Does the Galaxy S III Mini have Bluetooth and hands-free calling?
[Community]
gabie asked Verizon Wireless: Q: Does the Galaxy S III Mini have Bluetooth and hands-free calling? A: Yes, the Samsung Galaxy S III Mini comes with Bluetooth.  There are three ways to use your Bluetooth cell phone with your car stereo: 1. A universal Bluetooth kit that works in any car...
Samsung Galaxy S® III mini Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy S 3 mini with your Bluetooth device.
Samsung Galaxy S® III mini Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your Samsung Galaxy S 3 mini.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Call History - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S® III mini
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Redial - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Samsung Galaxy S® III mini Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Placing a Call in Easy Mode
[Interactive Simulation]
Discover how to place a call in Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy S 3 mini to call a new number.
Samsung Galaxy S® III mini Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S 3 mini smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Can I retrieve old photos by switching the SIM card?
[Community]
i lost some photos when moving from Galaxy SIII mini to iPhone SE. Can I take the SIM card out of the old phone & insert it in my Ellipsis7 tablet to retrieve the photos?
Can pictures automatically be saved to the sd card instead of the internal storage?
[Community]
LucyKC29 asked Verizon Wireless: Q: Can pictures automatically be saved to the sd card instead of the internal storageA: They sure can! Open your Camera>Select Settings>Change Storage to Memory Card.
How do I download pictures from my device to my computer?
[Community]
my phone continues to update my pictures and has taken up a lot of room. When trying to download them off the phone to the main computer I get a error. It tells me I need driver software.  Not sure where to find this or what to do?Help!
How do I take a screenshot on a Samsung Galaxy S3?
[Community]
How do I take a screenshot on my galaxy s 3?
How do I transfer photos to my Galaxy S3?
[Community]
How can I transfer my contacts on my Motorola droid razr maxx to my new samsung galaxy S3?
How do I transfer pictures to my PC via a USB cable?
[Community]
wanting to no how to transfer my pictures on my phone to my computer
Samsung Galaxy S® III mini Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting to easily share videos with your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Changing Camera Settings
[Interactive Simulation]
A visual guide to change the camera settings on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the wallpaper on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Samsung Galaxy S3 Mini.
Samsung Galaxy S® III mini Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video using your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Turning On the Flash
[Interactive Simulation]
A visual guide to turning the flash on when taking pictures on your Samsung Galaxy S3 Mini.
Samsung Galaxy S® III mini Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking pictures on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator:Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for recording videos using your Samsung Galaxy S 3 mini.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy S® III mini
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S III mini
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S® III mini
[Device-Specific Instructions]
How do I back up contacts to my PC?
[Community]
How do I back up my contacts from my S3 onto my computer?
How do I get my contacts to back up to the cloud?
[Community]
how do I get my contacts in the contacts app to back up to the cloud, instead of the contacts in the email account tied to the phone? Samsung Galaxy S3
Samsung Galaxy S® 3 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to create a group and add contacts to it on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy S 3 mini smartphone.
View Contact Sync Source - Samsung Galaxy S® III mini
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® III mini
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Quick Settings - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Can I watch live TV on my Galaxy S3?
[Community]
With Time Warner Cable.  Pop up wants me to "Disable USB debugging.  Go to Settings/developer options or Applications/development."  I can't find any of those options on my phone.  Puzzling.
DTMF - Samsung Galaxy S® III mini
[Device-Specific Instructions]
How do I recover a deleted voice recorded file?
[Community]
If anyone can advise me where or how to recover/locate a deleted voice recorded file, please let me know asap.  I need to locate a couple files that were deleted and need these for court.  I didn't get any help from my local verizon store so I though I would try this.  These things are...
How do I stop my device from announcing who is calling?
[Community]
When my phone rings i also get a "voice" that tells me who is calling (i assume from my contacts list). How do i turn off this voice function so all i'll here is the ringtone?
How do I stop the " VZWAVSService has stopped working" message?
[Community]
I have a Galaxy Slll when I restart my phone after everything has finished coming on I have a message that comes up that says. /  VZWAVSService has stopped working. /  I have no idea what that is.  Does anyone know what this is and what it does ?????  How do I turn it back on ????...
How do I sync my device with my computer?
[Community]
i recently deleted some files from my compter and now my phone, a Galaxy 3 will no longer sink with my home pc...Please help
How do I turn media backup on?
[Community]
I have a Samsung Galaxy S3..And I turned off the media back up a while ago, well now I need it back on cause we're upgrading our phones soon and I need to get my pictures backed up cause I don't want to lose them.. Someone help me turn it back on.. I already went to the application manager, and went threw...
Samsung Galaxy S® III mini Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Accessing Settings in Easy Mode
[Interactive Simulation]
Discover how to access the Settings menu in Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S 3 mini smartphone by adjusting the screen timeout.
Samsung Galaxy S® III mini Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S3 Mini smartphone.
Samsung Galaxy S® III mini Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S 3 mini to silent.
Samsung Galaxy S® III mini Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S 3 mini to Airplane mode.
Turn Screen Rotation On / Off - Samsung Galaxy S® III mini
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Why can't I find driving mode?
[Community]
Since the update, I have been unable to find Driving Mode on my phone. Every resource I've found online says the same two things:1.) Pull down notifications panel and enable it that way  or2.) Apps>settings>language & input>text to speech output> find driving mode, slide to turn on. the...
Why is my device flashing when I receive a call?
[Community]
I updated my phone yesterday with the new update and now the flash goes off when my phone rings, all my facebook connection have disappeared from my contacts and my phone ringer has reverted back to the default for all contacts.  Has anyone else seen problems like this?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S® III mini Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a contact group on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your Samsung Galaxy S 3 mini.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Samsung Galaxy S® III mini Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to use mobile hotspot for sharing your data connection with other devices using your Samsung Galaxy S 3 mini smartphone.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
How do I enable Javascript?
[Community]
Try to watch video, message says Javascript is disabled. How do I enable? How do I determine what browser I am using so  I can enable it? Sometimes get the message - Can't open window until one is closed. How do I close a window?
Samsung Galaxy S® III mini Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Searching the Web from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to search the Internet from the Home screen while in Easy mode on your Samsung Galaxy S 3 mini.
Web Browser - Samsung Galaxy S® III mini
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Is there a way to unlock my Galaxy S3?
[Community]
Is there a way to unlock my device?
Samsung Galaxy S® III mini Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy S 3 mini smartphone.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy S® III mini
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy S® III mini Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
A visual guide for accessing and clearing the Notification Panel on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Accessing and Clearing the Notification Panel in Easy Mode
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
An interactive guide on how to add and delete Home screens on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add and remove contacts from your favorites screen in Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy S 3 mini smartphone on and off.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Galaxy S 3 mini Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy S® III mini
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Samsung Galaxy S® III mini
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
How do I find the software repair assistant for my Galaxy S3?
[Community]
Please use software repair aasistant...... I cannot find the osftware assistant only for the S4

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Can I retrieve old photos by switching the SIM card?
[Community]
i lost some photos when moving from Galaxy SIII mini to iPhone SE. Can I take the SIM card out of the old phone & insert it in my Ellipsis7 tablet to retrieve the photos?
Can I successfully use an international SIM card in my Galaxy S3?
[Community]
I'll be traveling to Scotland in a couple of weeks and was thinking of purchasing a 30 day SIM card from Vodafone.  Has anyone been successful in using an international SIM card with their S3?  any tips, tricks or issues I should be aware of? Thanks, Howard
Can I unlock my old S3 mini?
[Community]
Is there a way to have Verizon unlock my G3 mini that is not activated any longer? It is my old phone and my granddaughter needs it.
Does a Galaxy S3 need a sim card to be activated?
[Community]
does a galaxy 3 need a sim card to be used on an already opened account
How do I activate a SIM card?
[Community]
i just got a samsung s3 and i am trying to activate my sim card for it. whenever i put in the sim card # the last 4 digits turn into 0000 (ex: 1234567898765430000) anyway to stop this so i can ativate my sim card?
Modify SIM PIN - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Samsung Galaxy S® III mini Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a Micro SIM card into your Samsung Galaxy S III Mini smartphone.
Samsung Galaxy S® III mini Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy S 3 mini smartphone.
Why do I have to keep restarting my device?
[Community]
I have a Samsung 3.  I frequently have to restart in order to get certain applications including PHONE to respond.  Has anyone had this problem?  How did you resolve it? Also when I do a restart I always get a "Unfortunately VZWAVSservice has stopped" error.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S® III mini
[Device-Specific Instructions]
How do I turn off voice notifications?
[Community]
A voice tells me I have a new text message or e-mail. I can't figure out how to turn this off! Can someone help me? Thanks!
Is there a way that you can download a song to be as a alarm sound?
[Community]
I have a Samsung Galaxy SIII, and on my old Verizon phone, I could set a song I down loaded to my phone as a alarm tone.  On the Galaxy, I can barely hear the alarm when it goes off, and the songs are louder then the factory alarm tones.  Please let me know how to do it? Thanks
Set Ringtones - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® III mini
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Picture/Video Messaging Email Address
[Device-Specific Instructions]
How do I access saved text messages?
[Community]
Saved text messages. How may the saved messages be retrieved, read and or printed?
How do I obtain a hard copy of texts?
[Community]
need a hard copy of text messages for court.
How do I stop the "downloading text" message?
[Community]
I have a Galaxy 3- My text messages suddenly say downloading but nothing happens.I checked all the settings and they are fine. I have re-booted the phone also.Any other suggestions?  My storage space is close to the max if that has anything to do with it.
I keep getting duplicate incoming texts everytime I get a text. How can I get this to stop?
[Community]
I keep getting duplicate incoming texts everytime I get a text. How can I get this to stop?
Is it possible to retrieve deleted text messages from my device?
[Community]
Any idea how to retrieve my deleted text messages. I lost some important info by deleting a contact on accident.
Samsung Galaxy S® III mini Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Samsung Galaxy S3 Mini.
Text Message Signature - Android™
[Device-Specific Instructions]
Why do I keep getting errors when sending text messages?
[Community]
Recently on my Samsung Galaxy s3 I received a notification saying (Messages could not be sent....2 messages could not be sent.) I opened my text message threads and did not find any that were drafts or showed an error of not going through.  So I cleared the notification from the drop down screen. ...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy S® III mini Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen of your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add and change a Lock screen shortcut on your Samsung Galaxy S 3 mini smartphone.
Samsung Galaxy S® III mini Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing screenshots on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Switching Back to Standard Mode from Easy Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Switching to Easy Mode
[Interactive Simulation]
Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy S 3 mini.
Samsung Galaxy S® III mini Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy S3 Mini smartphone.
Samsung Galaxy S® III mini Simulator: Using Voice Actions in Google Now
[Interactive Simulation]
Learn how to use voice actions in Google Now on your Samsung Galaxy S 3 mini.
Will a factory reset clear my device?
[Community]
Trying to remove personal things off of my phone to return it (got a replacement).  Will resetting it to factory defaults do this?  Specifically, facebook and email needs to be removed.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
How can I have my phone read my message while driving?
[Community]
HHow can I hear my message through my Samsung s3 while driving@
How do I stop my device from announcing who is calling?
[Community]
When my phone rings i also get a "voice" that tells me who is calling (i assume from my contacts list). How do i turn off this voice function so all i'll here is the ringtone?
TTY Settings - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Visual and Hearing Accessibility Settings - Samsung Galaxy S® III mini
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...

Wallpapers/Theme

Samsung Galaxy S® III mini Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy S 3 mini.
Set Wallpaper - Samsung Galaxy S® III mini
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® III mini
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy S® III mini Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy S 3 mini to a Wi-Fi network.
Samsung Galaxy S® III mini Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Learn how to use Wi-Fi Direct to wirelessly transfer content using your Samsung Galaxy S 3 mini.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why is my device running so slow of wi-fi?
[Community]
I recently recieved a refurbished phone to replace my broken phone. Ive noticed that when I'm connected to my network that it takes forever for Facebook to update. As soon as I disconnect from the network Facebook updates almost immediately. One thing I noticed on this phone is while its connected to...

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