Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
How Do I Move Files To My SD Card?
[Community]
How do I move a file to my SD card?
How can I see if my files are still on my SD card?
[Community]
All of a sudden I got the notification that my SD card was damaged. I was advised to try and "mount" my SD card to be able to save them to the phone, however now everything on the SD card is gone, but it still shows as the memory is being used.... I have no idea what happened. Are my photos gone? Any...

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]
S Beam™ On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Inserting an SD Card
[Interactive Simulation]
A visual walkthrough on how to install an SD Card on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Removing an SD Card
[Interactive Simulation]
An interactive walkthrough on how to remove an SD Card from your Samsung Galaxy S III smartphone.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy S® III
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove the Battery - Samsung Galaxy S® III
[Device-Specific Instructions]
View Battery Status - Samsung Galaxy S® III
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy S® III
[Device-Specific Instructions]
Power Saver On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
What do I do about battery loss on SIII Mini?
[Community]
Yesterday I noticed my phone was having severe battery drainage.  After 7 hours on battery my phone went from 100% to 36%.  Everything was working fine but I have no idea why all of a sudden it started draining like that. I checked the battery usage and at first it seemed like the e-mail...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Does the Galaxy S III Mini have Bluetooth and hands-free calling?
[Community]
gabie asked Verizon Wireless: Q: Does the Galaxy S III Mini have Bluetooth and hands-free calling? A: Yes, the Samsung Galaxy S III Mini comes with Bluetooth.  There are three ways to use your Bluetooth cell phone with your car stereo: 1. A universal Bluetooth kit that works in any car...
Samsung Galaxy S® III Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy S III with your Bluetooth headset.
Samsung Galaxy S® III Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on Bluetooth functionality on and off on your Samsung Galaxy S III.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® III
[Device-Specific Instructions]
Redial - Samsung Galaxy S® III
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy S® III
[Device-Specific Instructions]
Call History - Samsung Galaxy S® III
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy S® III
[Device-Specific Instructions]
Remove a Speed Dial - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy S III to call a new number.
Samsung Galaxy S® III Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Samsung Galaxy S III smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Can I retrieve old photos by switching the SIM card?
[Community]
i lost some photos when moving from Galaxy SIII mini to iPhone SE. Can I take the SIM card out of the old phone & insert it in my Ellipsis7 tablet to retrieve the photos?
Can pictures automatically be saved to the sd card instead of the internal storage?
[Community]
LucyKC29 asked Verizon Wireless: Q: Can pictures automatically be saved to the sd card instead of the internal storageA: They sure can! Open your Camera>Select Settings>Change Storage to Memory Card.
DLNA Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I download pictures from my device to my computer?
[Community]
my phone continues to update my pictures and has taken up a lot of room. When trying to download them off the phone to the main computer I get a error. It tells me I need driver software.  Not sure where to find this or what to do?Help!
How do I take a screenshot on a Samsung Galaxy S3?
[Community]
How do I take a screenshot on my galaxy s 3?
How do I transfer photos to my Galaxy S3?
[Community]
How can I transfer my contacts on my Motorola droid razr maxx to my new samsung galaxy S3?
How do I transfer pictures to my PC via a USB cable?
[Community]
wanting to no how to transfer my pictures on my phone to my computer
Samsung Galaxy S® III Simulator: Using Samsung Link
[Interactive Simulation]
Learn how to use Samsung Link on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Camera Effects
[Interactive Simulation]
A visual guide for using camera effects on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sharing Video
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Turning the Flash On and Off
[Interactive Simulation]
An interactive guide to turning the flash on and off on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Buddy Photo Share
[Interactive Simulation]
An interactive guide on how to use buddy photo share on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Burst Shot
[Interactive Simulation]
Learn how to use burst shot on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Pop Up Video
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Share Shot
[Interactive Simulation]
Discover on how to use Share Shot on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy S III.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S® III
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S III
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy S® III
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy S® III
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I back up contacts to my PC?
[Community]
How do I back up my contacts from my S3 onto my computer?
How do I get my contacts to back up to the cloud?
[Community]
how do I get my contacts in the contacts app to back up to the cloud, instead of the contacts in the email account tied to the phone? Samsung Galaxy S3
Samsung Galaxy S® III Simulator: Adding Contacts
[Interactive Simulation]
Learn how to add a contact to your contact list on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete favorite contacts on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Samsung Galaxy S III.
View Contact Sync Source - Samsung Galaxy S® III
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Optimize Data Usage - Samsung Galaxy S® III
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® III
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Samsung Galaxy S® III
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy S® III
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® III
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy S® III
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Samsung Galaxy S® III
[Device-Specific Instructions]
Can I watch live TV on my Galaxy S3?
[Community]
With Time Warner Cable.  Pop up wants me to "Disable USB debugging.  Go to Settings/developer options or Applications/development."  I can't find any of those options on my phone.  Puzzling.
How do I recover a deleted voice recorded file?
[Community]
If anyone can advise me where or how to recover/locate a deleted voice recorded file, please let me know asap.  I need to locate a couple files that were deleted and need these for court.  I didn't get any help from my local verizon store so I though I would try this.  These things are...
How do I stop my device from announcing who is calling?
[Community]
When my phone rings i also get a "voice" that tells me who is calling (i assume from my contacts list). How do i turn off this voice function so all i'll here is the ringtone?
How do I stop the " VZWAVSService has stopped working" message?
[Community]
I have a Galaxy Slll when I restart my phone after everything has finished coming on I have a message that comes up that says. /  VZWAVSService has stopped working. /  I have no idea what that is.  Does anyone know what this is and what it does ?????  How do I turn it back on ????...
How do I sync my device with my computer?
[Community]
i recently deleted some files from my compter and now my phone, a Galaxy 3 will no longer sink with my home pc...Please help
How do I turn media backup on?
[Community]
I have a Samsung Galaxy S3..And I turned off the media back up a while ago, well now I need it back on cause we're upgrading our phones soon and I need to get my pictures backed up cause I don't want to lose them.. Someone help me turn it back on.. I already went to the application manager, and went threw...
Mode Change - Samsung Galaxy S® III
[Device-Specific Instructions]
If your screen looks different, here's info on how to return it to its original setting.
Reset All Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access and change your settings on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S III smartphone by adjusting the screen timeout.
Samsung Galaxy S® III Simulator: Adusting the Touch Key Lighting
[Interactive Simulation]
Discover how to adjust the touch key lighting on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing Gesture Settings
[Interactive Simulation]
Learn how to change gesture settings on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S III to silent.
Samsung Galaxy S® III Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S III to Airplane mode.
Set Up Printing - Samsung Galaxy S® III
[Device-Specific Instructions]
System Select - Samsung Galaxy S® III
[Device-Specific Instructions]
Why can't I find driving mode?
[Community]
Since the update, I have been unable to find Driving Mode on my phone. Every resource I've found online says the same two things:1.) Pull down notifications panel and enable it that way  or2.) Apps>settings>language & input>text to speech output> find driving mode, slide to turn on. the...
Why is my device flashing when I receive a call?
[Community]
I updated my phone yesterday with the new update and now the flash goes off when my phone rings, all my facebook connection have disappeared from my contacts and my phone ringer has reverted back to the default for all contacts.  Has anyone else seen problems like this?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Samsung Galaxy S® III
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® III
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Galaxy S® III
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Switching Between Accounts
[Interactive Simulation]
A visual guide for switching between email accounts on your Samsung Galaxy S III.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Samsung Galaxy S® III
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location - Samsung Galaxy S® III
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy S® III Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to use Mobile Hotspot on your Samsung Galaxy S III smartphone.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Galaxy S® III
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy S III, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I enable Javascript?
[Community]
Try to watch video, message says Javascript is disabled. How do I enable? How do I determine what browser I am using so  I can enable it? Sometimes get the message - Can't open window until one is closed. How do I close a window?
Samsung Galaxy S® III Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the web browser of your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web while on a Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Switching Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy S III.
Web Browser - Samsung Galaxy S® III
[Device-Specific Instructions]
Websites - Samsung Galaxy S® III
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy S® III
[Device-Specific Instructions]
Modify the SIM PIN - Samsung Galaxy S® III
[Device-Specific Instructions]
Password Options - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Locking and Unlocking the Phone
[Interactive Simulation]
Learn how to lock and unlock your Samsung Galaxy S III smartphone.
Set Up Screen Lock - Samsung Galaxy S® III
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Memory (RAM) - Samsung Galaxy S® III
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® III
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Accessing Open Apps
[Interactive Simulation]
An interactive guide on how to access the open apps on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access the Notifications Panel of your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Closing Open Apps
[Interactive Simulation]
A visual guide on how to close the open apps on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S III.
Task Manager - Samsung Galaxy S III
[Device-Specific Instructions]

Near Field Communication (NFC)

Tap & Pay - Samsung Galaxy S® III
[Device-Specific Instructions]
S Beam™ On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Using NFC and S Beam™
[Interactive Simulation]
An interactive guide on how to use S Beam and NFC on your Samsung Galaxy S III.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy S® III
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Galaxy S III Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Factory Data Reset (Powered On) - Samsung Galaxy S® III
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
How do I find the software repair assistant for my Galaxy S3?
[Community]
Please use software repair aasistant...... I cannot find the osftware assistant only for the S4

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy S® III
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Samsung Galaxy S® III
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Modify the SIM PIN - Samsung Galaxy S® III
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S® III
[Device-Specific Instructions]
Can I retrieve old photos by switching the SIM card?
[Community]
i lost some photos when moving from Galaxy SIII mini to iPhone SE. Can I take the SIM card out of the old phone & insert it in my Ellipsis7 tablet to retrieve the photos?
Can I successfully use an international SIM card in my Galaxy S3?
[Community]
I'll be traveling to Scotland in a couple of weeks and was thinking of purchasing a 30 day SIM card from Vodafone.  Has anyone been successful in using an international SIM card with their S3?  any tips, tricks or issues I should be aware of? Thanks, Howard
Can I unlock my old S3 mini?
[Community]
Is there a way to have Verizon unlock my G3 mini that is not activated any longer? It is my old phone and my granddaughter needs it.
Does a Galaxy S3 need a sim card to be activated?
[Community]
does a galaxy 3 need a sim card to be used on an already opened account
How do I activate a SIM card?
[Community]
i just got a samsung s3 and i am trying to activate my sim card for it. whenever i put in the sim card # the last 4 digits turn into 0000 (ex: 1234567898765430000) anyway to stop this so i can ativate my sim card?
Samsung Galaxy S® III Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card on your Samsung Galaxy S III smartphone.
Why do I have to keep restarting my device?
[Community]
I have a Samsung 3.  I frequently have to restart in order to get certain applications including PHONE to respond.  Has anyone had this problem?  How did you resolve it? Also when I do a restart I always get a "Unfortunately VZWAVSservice has stopped" error.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Call Sound Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
Turn Off All Sounds - Samsung Galaxy S® III
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy S® III
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® III
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Alerts - Samsung Galaxy S® III
[Device-Specific Instructions]
Extra Call Volume - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I turn off voice notifications?
[Community]
A voice tells me I have a new text message or e-mail. I can't figure out how to turn this off! Can someone help me? Thanks!
Is there a way that you can download a song to be as a alarm sound?
[Community]
I have a Samsung Galaxy SIII, and on my old Verizon phone, I could set a song I down loaded to my phone as a alarm tone.  On the Galaxy, I can barely hear the alarm when it goes off, and the songs are louder then the factory alarm tones.  Please let me know how to do it? Thanks
Speakerphone - Samsung Galaxy S® III
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S® III
[Device-Specific Instructions]

Status Indicators/Lights

Signal Strength - Samsung Galaxy S® III
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - Samsung Galaxy S® III
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
How do I access saved text messages?
[Community]
Saved text messages. How may the saved messages be retrieved, read and or printed?
How do I obtain a hard copy of texts?
[Community]
need a hard copy of text messages for court.
How do I stop the "downloading text" message?
[Community]
I have a Galaxy 3- My text messages suddenly say downloading but nothing happens.I checked all the settings and they are fine. I have re-booted the phone also.Any other suggestions?  My storage space is close to the max if that has anything to do with it.
I keep getting duplicate incoming texts everytime I get a text. How can I get this to stop?
[Community]
I keep getting duplicate incoming texts everytime I get a text. How can I get this to stop?
Is it possible to retrieve deleted text messages from my device?
[Community]
Any idea how to retrieve my deleted text messages. I lost some important info by deleting a contact on accident.
Samsung Galaxy S® III Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Setting a Text Notification Alert
[Interactive Simulation]
A visual walkthrough on how to set a text notification alert on your Samsung Galaxy S III.
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - Samsung Galaxy S® III
[Device-Specific Instructions]
Why do I keep getting errors when sending text messages?
[Community]
Recently on my Samsung Galaxy s3 I received a notification saying (Messages could not be sent....2 messages could not be sent.) I opened my text message threads and did not find any that were drafts or showed an error of not going through.  So I cleared the notification from the drop down screen. ...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a screen on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Capturing Screenshots
[Interactive Simulation]
Learn how to capture a screenshot on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a Lock screen shortcut on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Creating a Folder
[Interactive Simulation]
A visual guide on how to create a folder on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to customize the Favorites tray on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to delete widgets and apps on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a screen on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Turning Hands-Free Mode On and Off
[Interactive Simulation]
Learn how to turn hands-free mode on and off with your Samsung Galaxy S III.
Will a factory reset clear my device?
[Community]
Trying to remove personal things off of my phone to return it (got a replacement).  Will resetting it to factory defaults do this?  Specifically, facebook and email needs to be removed.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
How can I have my phone read my message while driving?
[Community]
HHow can I hear my message through my Samsung s3 while driving@
How do I stop my device from announcing who is calling?
[Community]
When my phone rings i also get a "voice" that tells me who is calling (i assume from my contacts list). How do i turn off this voice function so all i'll here is the ringtone?
Visual and Hearing Accessibility Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...

Wallpapers/Theme

Samsung Galaxy S® III Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy S III.
Wallpaper - Picture - Samsung Galaxy S® III
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - Samsung Galaxy S® III
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® III
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy S® III Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S III to connect to a Wi-Fi network.
Samsung Galaxy S® III Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Discover how to use Wi-Fi Direct on your Samsung Galaxy S III.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why is my device running so slow of wi-fi?
[Community]
I recently recieved a refurbished phone to replace my broken phone. Ive noticed that when I'm connected to my network that it takes forever for Facebook to update. As soon as I disconnect from the network Facebook updates almost immediately. One thing I noticed on this phone is while its connected to...
Wi-Fi Direct On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Wi-Fi On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
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