Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Accessories

How can I see if my files are still on my SD card?
[Community]
All of a sudden I got the notification that my SD card was damaged. I was advised to try and "mount" my SD card to be able to save them to the phone, however now everything on the SD card is gone, but it still shows as the memory is being used.... I have no idea what happened. Are my photos gone? Any...

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Samsung Galaxy S III - Existing Customers
[How to Use Guide]
Setup guide for the Samsung Galaxy S® III
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your Galaxy S III - New Customers
[How to Use Guide]
Setup guide for the Samsung Galaxy S® III
Galaxy SIII Setting up a Samsung Account
[Video]
Watch this video to learn how to set up a Samsung Account on your Samsung Galaxy SIII.
Length: 1:02

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
S Beam™ On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Inserting an SD Card
[Interactive Simulation]
A visual walkthrough on how to install an SD Card on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Removing an SD Card
[Interactive Simulation]
An interactive walkthrough on how to remove an SD Card from your Samsung Galaxy S III smartphone.
USB Mass Storage - Samsung Galaxy S® III
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - Samsung Galaxy S® III
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Troubleshooting Basics
[Device-Specific Instructions]
Remove the Battery - Samsung Galaxy S® III
[Device-Specific Instructions]
Battery Manager - Samsung Galaxy S® III
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy S® III
[Device-Specific Instructions]
Power Saver On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
What do I do about battery loss on SIII Mini?
[Community]
Yesterday I noticed my phone was having severe battery drainage.  After 7 hours on battery my phone went from 100% to 36%.  Everything was working fine but I have no idea why all of a sudden it started draining like that. I checked the battery usage and at first it seemed like the e-mail...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Bluetooth® On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Does the Galaxy S III Mini have Bluetooth and hands-free calling?
[Community]
gabie asked Verizon Wireless: Q: Does the Galaxy S III Mini have Bluetooth and hands-free calling? A: Yes, the Samsung Galaxy S III Mini comes with Bluetooth.  There are three ways to use your Bluetooth cell phone with your car stereo: 1. A universal Bluetooth kit that works in any car...
Samsung Galaxy S® III Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy S III with your Bluetooth headset.
Samsung Galaxy S® III Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on Bluetooth functionality on and off on your Samsung Galaxy S III.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® III
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy S® III
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Redial - Samsung Galaxy S® III
[Device-Specific Instructions]
Call History - Samsung Galaxy S® III
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy S® III
[Device-Specific Instructions]
Remove a Speed Dial - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy S III to call a new number.
Samsung Galaxy S® III Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Samsung Galaxy S III smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy SIII Share Shot
[Video]
Watch this video to learn how to use Share Shot on your Samsung Galaxy SIII.
Length: 1:20
Google Photos
[Device-Specific Instructions]
Can I retrieve old photos by switching the SIM card?
[Community]
i lost some photos when moving from Galaxy SIII mini to iPhone SE. Can I take the SIM card out of the old phone & insert it in my Ellipsis7 tablet to retrieve the photos?
Can pictures automatically be saved to the sd card instead of the internal storage?
[Community]
LucyKC29 asked Verizon Wireless: Q: Can pictures automatically be saved to the sd card instead of the internal storageA: They sure can! Open your Camera>Select Settings>Change Storage to Memory Card.
How do I download pictures from my device to my computer?
[Community]
my phone continues to update my pictures and has taken up a lot of room. When trying to download them off the phone to the main computer I get a error. It tells me I need driver software.  Not sure where to find this or what to do?Help!
How do I take a screenshot on a Samsung Galaxy S3?
[Community]
How do I take a screenshot on my galaxy s 3?
How do I transfer photos to my Galaxy S3?
[Community]
How can I transfer my contacts on my Motorola droid razr maxx to my new samsung galaxy S3?
Samsung Galaxy S® III Simulator: Using Samsung Link
[Interactive Simulation]
Learn how to use Samsung Link on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Camera Effects
[Interactive Simulation]
A visual guide for using camera effects on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sharing Video
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Turning the Flash On and Off
[Interactive Simulation]
An interactive guide to turning the flash on and off on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Buddy Photo Share
[Interactive Simulation]
An interactive guide on how to use buddy photo share on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Burst Shot
[Interactive Simulation]
Learn how to use burst shot on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Pop Up Video
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Using Share Shot
[Interactive Simulation]
Discover on how to use Share Shot on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy S III.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S® III
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Caller-ID Image - Samsung Galaxy S® III
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S III
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy S® III
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I back up contacts to my PC?
[Community]
How do I back up my contacts from my S3 onto my computer?
How do I get my contacts to back up to the cloud?
[Community]
how do I get my contacts in the contacts app to back up to the cloud, instead of the contacts in the email account tied to the phone? Samsung Galaxy S3
Samsung Galaxy S® III Simulator: Adding Contacts
[Interactive Simulation]
Learn how to add a contact to your contact list on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete favorite contacts on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Samsung Galaxy S III.
View Contact Sync Source - Samsung Galaxy S® III
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® III
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Samsung Galaxy S® III
[Device-Specific Instructions]
Optimize Data Usage - Samsung Galaxy S® III
[Device-Specific Instructions]

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy S® III
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DTMF - Samsung Galaxy S® III
[Device-Specific Instructions]
System Select - Samsung Galaxy S® III
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy S® III
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Samsung Galaxy S® III
[Device-Specific Instructions]
Can I watch live TV on my Galaxy S3?
[Community]
With Time Warner Cable.  Pop up wants me to "Disable USB debugging.  Go to Settings/developer options or Applications/development."  I can't find any of those options on my phone.  Puzzling.
How do I recover a deleted voice recorded file?
[Community]
If anyone can advise me where or how to recover/locate a deleted voice recorded file, please let me know asap.  I need to locate a couple files that were deleted and need these for court.  I didn't get any help from my local verizon store so I though I would try this.  These things are...
How do I stop my device from announcing who is calling?
[Community]
When my phone rings i also get a "voice" that tells me who is calling (i assume from my contacts list). How do i turn off this voice function so all i'll here is the ringtone?
How do I stop the " VZWAVSService has stopped working" message?
[Community]
I have a Galaxy Slll when I restart my phone after everything has finished coming on I have a message that comes up that says. /  VZWAVSService has stopped working. /  I have no idea what that is.  Does anyone know what this is and what it does ?????  How do I turn it back on ????...
How do I sync my device with my computer?
[Community]
i recently deleted some files from my compter and now my phone, a Galaxy 3 will no longer sink with my home pc...Please help
How do I turn media backup on?
[Community]
I have a Samsung Galaxy S3..And I turned off the media back up a while ago, well now I need it back on cause we're upgrading our phones soon and I need to get my pictures backed up cause I don't want to lose them.. Someone help me turn it back on.. I already went to the application manager, and went threw...
Reset All Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access and change your settings on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S III smartphone by adjusting the screen timeout.
Samsung Galaxy S® III Simulator: Adusting the Touch Key Lighting
[Interactive Simulation]
Discover how to adjust the touch key lighting on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing Gesture Settings
[Interactive Simulation]
Learn how to change gesture settings on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S III to silent.
Samsung Galaxy S® III Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S III to Airplane mode.
Set Up Printing - Samsung Galaxy S® III
[Device-Specific Instructions]
Why can't I find driving mode?
[Community]
Since the update, I have been unable to find Driving Mode on my phone. Every resource I've found online says the same two things:1.) Pull down notifications panel and enable it that way  or2.) Apps>settings>language & input>text to speech output> find driving mode, slide to turn on. the...
Why is my device flashing when I receive a call?
[Community]
I updated my phone yesterday with the new update and now the flash goes off when my phone rings, all my facebook connection have disappeared from my contacts and my phone ringer has reverted back to the default for all contacts.  Has anyone else seen problems like this?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Create Gmail™ Account
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Email Setup on Your Samsung Galaxy S III
[Video]
Set up personal and work email quickly on your Samsung Galaxy S III.
Length: 1:46
Remove a Gmail™ Account - Samsung Galaxy S® III
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Sync - Samsung Galaxy S® III
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy S® III
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Galaxy S® III
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S® III Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Switching Between Accounts
[Interactive Simulation]
A visual guide for switching between email accounts on your Samsung Galaxy S III.
View Email Messages - Samsung Galaxy S® III
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
GPS Location - Samsung Galaxy S® III
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures (Google Maps™)
[Device-Specific Instructions]
Galaxy SIII Motion Gestures
[Video]
Watch this video to learn how to use motion gestures on your Samsung Galaxy SIII.
Length: 1:43

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Window Shade - Samsung Galaxy S® III
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Galaxy SIII Mobile Hotspot and Tethering
[Video]
Watch this video to learn how to use your Samsung Galaxy SIII as a Mobile Hotspot.
Length: 1:41
Samsung Galaxy S® III Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to use Mobile Hotspot on your Samsung Galaxy S III smartphone.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Galaxy S® III
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Samsung Galaxy S® III
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy S III, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I enable Javascript?
[Community]
Try to watch video, message says Javascript is disabled. How do I enable? How do I determine what browser I am using so  I can enable it? Sometimes get the message - Can't open window until one is closed. How do I close a window?
Samsung Galaxy S® III Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the web browser of your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web while on a Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Switching Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy S III.
Websites - Samsung Galaxy S® III
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy S® III
[Device-Specific Instructions]
Modify the SIM PIN - Samsung Galaxy S® III
[Device-Specific Instructions]
Password Options - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Locking and Unlocking the Phone
[Interactive Simulation]
Learn how to lock and unlock your Samsung Galaxy S III smartphone.
Set Up Screen Lock - Samsung Galaxy S® III
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Memory (RAM) - Samsung Galaxy S® III
[Device-Specific Instructions]
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S® III
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Samsung Galaxy S® III
[Device-Specific Instructions]

Navigating & Multitasking

Using the Task Manager on Your Samsung Galaxy S III
[Video]
Learn how to switch between apps on your Samsung Galaxy S III.
Length: 1:20
Task Manager - Samsung Galaxy S III
[Device-Specific Instructions]
Galaxy SIII Pop up Play
[Video]
Watch this video to learn how to view media with Pop up Play on your Samsung Galaxy SIII.
Length: 0:58
Recently Used Apps - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Accessing Open Apps
[Interactive Simulation]
An interactive guide on how to access the open apps on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access the Notifications Panel of your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Closing Open Apps
[Interactive Simulation]
A visual guide on how to close the open apps on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S III.

Near Field Communication (NFC)

Using S Beam on Your Samsung Galaxy S III
[Video]
Learn how to use S Beam on your Galaxy S III.
Length: 1:14
S Beam™ On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Using NFC and S Beam™
[Interactive Simulation]
An interactive guide on how to use S Beam and NFC on your Samsung Galaxy S III.
Tap & Pay - Samsung Galaxy S® III
[Device-Specific Instructions]

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy S® III
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Galaxy S III Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered On) - Samsung Galaxy S® III
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
How do I find the software repair assistant for my Galaxy S3?
[Community]
Please use software repair aasistant...... I cannot find the osftware assistant only for the S4

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy S® III
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Samsung Galaxy S® III
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Samsung Galaxy S® III
[Device-Specific Instructions]
Can I retrieve old photos by switching the SIM card?
[Community]
i lost some photos when moving from Galaxy SIII mini to iPhone SE. Can I take the SIM card out of the old phone & insert it in my Ellipsis7 tablet to retrieve the photos?
Can I successfully use an international SIM card in my Galaxy S3?
[Community]
I'll be traveling to Scotland in a couple of weeks and was thinking of purchasing a 30 day SIM card from Vodafone.  Has anyone been successful in using an international SIM card with their S3?  any tips, tricks or issues I should be aware of? Thanks, Howard
Does a Galaxy S3 need a sim card to be activated?
[Community]
does a galaxy 3 need a sim card to be used on an already opened account
How do I activate a SIM card?
[Community]
i just got a samsung s3 and i am trying to activate my sim card for it. whenever i put in the sim card # the last 4 digits turn into 0000 (ex: 1234567898765430000) anyway to stop this so i can ativate my sim card?
Modify the SIM PIN - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card on your Samsung Galaxy S III smartphone.
Why do I have to keep restarting my device?
[Community]
I have a Samsung 3.  I frequently have to restart in order to get certain applications including PHONE to respond.  Has anyone had this problem?  How did you resolve it? Also when I do a restart I always get a "Unfortunately VZWAVSservice has stopped" error.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Call Sound Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
Turn Off All Sounds - Samsung Galaxy S® III
[Device-Specific Instructions]
Alerts - Samsung Galaxy S® III
[Device-Specific Instructions]
Extra Call Volume - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I turn off voice notifications?
[Community]
A voice tells me I have a new text message or e-mail. I can't figure out how to turn this off! Can someone help me? Thanks!
Is there a way that you can download a song to be as a alarm sound?
[Community]
I have a Samsung Galaxy SIII, and on my old Verizon phone, I could set a song I down loaded to my phone as a alarm tone.  On the Galaxy, I can barely hear the alarm when it goes off, and the songs are louder then the factory alarm tones.  Please let me know how to do it? Thanks
Set Ringtones - Samsung Galaxy S® III
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S® III
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S® III
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S® III
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Status Indicators/Lights

Signal Strength - Samsung Galaxy S® III
[Device-Specific Instructions]

TV

HDMI Format - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy S® III
[Device-Specific Instructions]
View Text Messages - Samsung Galaxy S® III
[Device-Specific Instructions]
Auto Signature - Samsung Galaxy S® III
[Device-Specific Instructions]
How do I access saved text messages?
[Community]
Saved text messages. How may the saved messages be retrieved, read and or printed?
How do I obtain a hard copy of texts?
[Community]
need a hard copy of text messages for court.
How do I stop the "downloading text" message?
[Community]
I have a Galaxy 3- My text messages suddenly say downloading but nothing happens.I checked all the settings and they are fine. I have re-booted the phone also.Any other suggestions?  My storage space is close to the max if that has anything to do with it.
I keep getting duplicate incoming texts everytime I get a text. How can I get this to stop?
[Community]
I keep getting duplicate incoming texts everytime I get a text. How can I get this to stop?
Is it possible to retrieve deleted text messages from my device?
[Community]
Any idea how to retrieve my deleted text messages. I lost some important info by deleting a contact on accident.
Samsung Galaxy S® III Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Setting a Text Notification Alert
[Interactive Simulation]
A visual walkthrough on how to set a text notification alert on your Samsung Galaxy S III.
Why do I keep getting errors when sending text messages?
[Community]
Recently on my Samsung Galaxy s3 I received a notification saying (Messages could not be sent....2 messages could not be sent.) I opened my text message threads and did not find any that were drafts or showed an error of not going through.  So I cleared the notification from the drop down screen. ...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Galaxy SIII Tips and Tricks
[Video]
Watch this video to learn tips and tricks for your Samsung Galaxy SIII.
Length: 1:53
Samsung Galaxy S® III Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a screen on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Capturing Screenshots
[Interactive Simulation]
Learn how to capture a screenshot on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a Lock screen shortcut on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Creating a Folder
[Interactive Simulation]
A visual guide on how to create a folder on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to customize the Favorites tray on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to delete widgets and apps on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a screen on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your Samsung Galaxy S III.
Samsung Galaxy S® III Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy S III smartphone.
Samsung Galaxy S® III Simulator: Turning Hands-Free Mode On and Off
[Interactive Simulation]
Learn how to turn hands-free mode on and off with your Samsung Galaxy S III.
Will a factory reset clear my device?
[Community]
Trying to remove personal things off of my phone to return it (got a replacement).  Will resetting it to factory defaults do this?  Specifically, facebook and email needs to be removed.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
Visual and Hearing Accessibility Settings - Samsung Galaxy S® III
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
How can I have my phone read my message while driving?
[Community]
HHow can I hear my message through my Samsung s3 while driving@
How do I stop my device from announcing who is calling?
[Community]
When my phone rings i also get a "voice" that tells me who is calling (i assume from my contacts list). How do i turn off this voice function so all i'll here is the ringtone?

Wallpapers/Theme

Samsung Galaxy S® III Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy S III.
Wallpaper - Picture - Samsung Galaxy S® III
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - Samsung Galaxy S® III
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S® III
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi Direct On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
Samsung Galaxy S® III Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S III to connect to a Wi-Fi network.
Samsung Galaxy S® III Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Discover how to use Wi-Fi Direct on your Samsung Galaxy S III.
Why is my device running so slow of wi-fi?
[Community]
I recently recieved a refurbished phone to replace my broken phone. Ive noticed that when I'm connected to my network that it takes forever for Facebook to update. As soon as I disconnect from the network Facebook updates almost immediately. One thing I noticed on this phone is while its connected to...
Wi-Fi On/Off - Samsung Galaxy S® III
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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