Samsung Galaxy Stellar™ - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Stellar.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Stellar™

Here's how to quickly set up your Galaxy Stellar.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Stellar™

Here's how to move files from internal storage on your Galaxy Stellar to an SD / memory card.

Move Music Files from Device - Samsung Galaxy Stellar™

Here's how to transfer or move music files / songs between your Galaxy Stellar and a computer.

Move Music Files to Device - Samsung Galaxy Stellar™

Here's how to transfer or move music files/songs between your Galaxy Stellar and a computer.

Move Pictures / Videos from Device - Samsung Galaxy Stellar™

Here's how to transfer picture or video files from your Galaxy Stellar to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Stellar™

Here's how to transfer picture or video files from a computer to your Galaxy Stellar.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend battery Life - Samsung Galaxy Stellar™

Here's how to improve the battery life for your Galaxy Stellar.

Insert Battery - Samsung Galaxy Stellar™

Here's how to insert the battery into your Galaxy Stellar.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Samsung Galaxy Stellar™

Here's how to turn your power saver options on your Stellar.

Remove Battery - Samsung Galaxy Stellar™

Here's how to remove the battery from your Galaxy Stellar.

Soft Reset - Samsung Galaxy Stellar™

Here's how to perform a soft reset on your Galaxy Stellar if it crashes and resets, freezes or runs slow.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

View Battery Status - Samsung Galaxy Stellar™

Here's how to view charging status, remaining battery and what uses the most battery on your Samsung Galaxy Stellar.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Samsung Galaxy Stellar™

Here's how to send a contact on your Samsung Galaxy Stellar via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Stellar

Here's how to turn Bluetooth for your Galaxy Stellar on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Add a Speed Dial - Samsung Galaxy Stellar™

Here's how to add a speed dial to your Galaxy Stellar.

Block / Unblock Numbers - Samsung Galaxy Stellar™

Here's how to send unwanted calls directly to voicemail for your Galaxy Stellar.

Call a Number - Samsung Galaxy Stellar™

Here's how to place a call from your Galaxy Stellar.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy Stellar™

If you're calling into an automated system (e.g., Voicemail) from your Stellar and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy Stellar™

Here's how to place a conference call from your Galaxy Stellar.

Redial - Samsung Galaxy Stellar™

Here's how to manually redial a number previously called from your Galaxy Stellar.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Remove a Speed Dial - Samsung Galaxy Stellar™

Here's how to delete a speed dial from your Galaxy Stellar.

Turn Airplane Mode On / Off - Samsung Galaxy Stellar™

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Stellar, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy Stellar™

To view or clear the call history on your Galaxy Stellar, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Galaxy Stellar™

Here's how to transfer picture or video files from your Galaxy Stellar to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Stellar™

Here's how to transfer picture or video files from a computer to your Galaxy Stellar.

Record and Share a Video - Samsung Galaxy Stellar™

Here's how to record and send a video using your Galaxy Stellar.

Share Picture from Gallery - Samsung Galaxy Stellar™

Here's how to share a saved picture from your Galaxy Stellar.

Share Video from Gallery - Samsung Galaxy Stellar™

Here's how to send a saved video on your Galaxy Stellar to a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy Stellar™

Here's how to take and share a picture from your Galaxy Stellar.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Stellar™

Here's how to facilitate a connection between your Galaxy Stellar and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy Stellar™

Here's how to add a contact to your Galaxy Stellar.

Back Up Contacts - Backup Assistant Plus℠ - Samsung Galaxy Stellar™

Here's how to back up contacts via Backup Assistant Plus on your Galaxy Stellar.

Caller ID Image - Samsung Galaxy Stellar™

Here's how to add an image to a contact on your Galaxy Stellar so it shows when that person calls.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy Stellar™

Here's how to configure how your contacts display on your Galaxy Stellar.

Delete a Contact - Samsung Galaxy Stellar™

Here's how to remove a contact from your Galaxy Stellar.

Edit a Contact - Samsung Galaxy Stellar™

Here's how to edit a contact on your Galaxy Stellar.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Merge Contact Information - Samsung Galaxy Stellar™

Here's how to link or unlink your duplicate contacts in your Galaxy Stellar.

Restore Contacts - Backup Assistant℠ - Samsung Galaxy Stellar™

Here's how to restore contacts via the Backup Assistant app on your Galaxy Stellar.

Send Contact via Bluetooth® - Samsung Galaxy Stellar™

Here's how to send a contact on your Samsung Galaxy Stellar via Bluetooth.

Separate Contact Information - Samsung Galaxy Stellar™

Here's how to separate contacts that have been linked together on your Galaxy Stellar.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - Samsung Galaxy Stellar™

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Stellar.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - Samsung Galaxy Stellar™

To modify data usage options for the personal email account on your Galaxy Stellar, view this info.

Manage Data Usage - Samsung Galaxy Stellar™

Here's how to change the data usage cycle and set data warnings and / or limits on your Samsung Galaxy Stellar.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy Stellar™

Here's how to turn mobile data for your Galaxy Stellar on or off.

View / Restrict Data Usage by App - Samsung Galaxy Stellar™

Here's how to view / restrict the amount of data an app on your Galaxy Stellar uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy Stellar™

If your Galaxy Stellar shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Stellar™

Here's how to view the device ID (IMEI) for your Galaxy Stellar.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Samsung Galaxy Stellar™

Here's how to view the Wi-Fi MAC address for your Galaxy Stellar.

View Phone Number - Samsung Galaxy Stellar™

Here's how to view the phone number for your Samsung Galaxy Stellar.

View Signal Strength - Samsung Galaxy Stellar™

Here's how to view signal strength on the Galaxy Stellar.

Device Settings

Adjust Display Settings - Samsung Galaxy Stellar

Here's how to adjust display options including screen timeout and auto-rotate on your Galaxy Stellar.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage Alerts / Notifications - Samsung Galaxy Stellar™

Here's how to change notification sounds for incoming calls or messages on your Galaxy Stellar.

Manage DTMF Tones - Samsung Galaxy Stellar™

If you're calling into an automated system (e.g., Voicemail) from your Stellar and your dialpad entries aren't recognized, view this info.

Turn Airplane Mode On / Off - Samsung Galaxy Stellar™

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Stellar, view this info.

Turn Screen Rotation On / Off - Samsung Galaxy Stellar™

If the display on your Galaxy Stellar doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Stellar™

Here's how to add a personal email account to your Galaxy Stellar.

Add an Existing Google™ Account - Samsung Galaxy Stellar™

Here's how to add an existing Google (Gmail) account to your Galaxy Stellar.

Adjust Account Sync Settings - Samsung Galaxy Stellar

Here's how to view sync settings on your Galaxy Stellar if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Stellar™

Here's how to create and send an email message from your Galaxy Stellar.

Compose and Send a Gmail™ Message - Samsung Galaxy Stellar™

Here's how to create and send an email message from your Galaxy Stellar.

Create a New Google™ Account - Samsung Galaxy Stellar™

Here's how to create a new Google (Gmail) account for your Samsung Galaxy Stellar.

Delete Email Messages - Samsung Galaxy Stellar™

Here's how to delete email messages from your Galaxy Stellar.

Delete Gmail™ Messages - Samsung Galaxy Stellar™

Here's how to delete Gmail messages on your Galaxy Stellar.

Email Account Common Settings - Samsung Galaxy Stellar™

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Stellar.

Email Account Data Usage Settings - Samsung Galaxy Stellar™

To modify data usage options for the personal email account on your Galaxy Stellar, view this info.

Email Account Notification Settings - Samsung Galaxy Stellar™

If you're not getting notifications for the personal email on your Galaxy Stellar, view this info.

Email Account Password and Server Settings - Samsung Galaxy Stellar™

To update the personal email password/server settings for your Galaxy Stellar, view this info.

Email Account Signature Settings - Samsung Galaxy Stellar™

To enter or edit the personal email signature on your Galaxy Stellar, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Stellar™

To adjust the personal email sync frequency settings on your Galaxy Stellar, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ Auto Signature - Samsung Galaxy Stellar™

Here's how to enter or edit the Gmail signature on your Galaxy Stellar.

Gmail™ Notifications - Samsung Galaxy Stellar™

Here's how to manage Gmail notifications on your Galaxy Stellar.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Samsung Galaxy Stellar™

Here's info on updating work email settings for your Galaxy Stellar

My Verizon Website - Internet Spam Blocking

Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.

Perform a Gmail™ Sync - Samsung Galaxy Stellar™

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Stellar.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Stellar™

Removing then re-adding a work email account on your Stellar often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Stellar™

Removing then re-adding a Gmail account on your Galaxy Stellar often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy Stellar™

Removing then re-adding an email account on your Galaxy Stellar often fixes email issues.

Reply to a Gmail™ Message - Samsung Galaxy Stellar™

Here's how to reply to a Gmail message on your Galaxy Stellar.

Reply to an Email Message - Samsung Galaxy Stellar™

Here's how to reply to an email message from your Galaxy Stellar.

Set Up Corporate Email (Exchange ActiveSync®) - Samsung Galaxy Stellar™

Here's how to add a work email account on your Stellar.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Samsung Galaxy Stellar™

Here's how to view email messages on your Galaxy Stellar.

View Gmail™ Account Address / Username - Samsung Galaxy Stellar™

Here's how to view your Gmail account address on your Galaxy Stellar.

View Gmail™ Messages - Samsung Galaxy Stellar™

Here's how to view Gmail messages on your Galaxy Stellar.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Turn GPS Location On / Off - Samsung Galaxy Stellar™

Here's how to turn GPS location for your Samsung Galaxy Stellar on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - Samsung Galaxy Stellar™

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Stellar.

Home Screen

Access Notification Panel - Samsung Galaxy Stellar™

Here's how to open the notification panel on your Galaxy Stellar.

Add Folders to Home Screen - Samsung Galaxy Stellar™

Here's how to add folders to a Home screen on your Galaxy Stellar.

Add Shortcuts to Home Screen - Samsung Galaxy Stellar™

Here's how to add a shortcut to a Home screen on your Galaxy Stellar.

Add Widgets to Home Screen - Samsung Galaxy Stellar™

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Stellar.

Remove Items from Home Screen - Samsung Galaxy Stellar™

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Stellar.

Rename Home Screen Folder - Samsung Galaxy Stellar™

Here's how to rename a Home screen folder on your Stellar.

View Home Screen Panels - Samsung Galaxy Stellar™

Here's how to view Home screen panels on your Galaxy Stellar.

View Signal Strength - Samsung Galaxy Stellar™

Here's how to view signal strength on the Galaxy Stellar.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Stellar™

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Stellar.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Stellar™

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy Stellar.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Stellar™

Here's how to turn the Mobile Hotspot for your Galaxy Stellar on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Access Websites - Samsung Galaxy Stellar™

Here's how to access websites on your Galaxy Stellar using the Internet browser.

Add a Browser Bookmark - Samsung Galaxy Stellar™

Here's how to add a browser bookmark on your Galaxy Stellar.

Add a Virtual Private Network - Samsung Galaxy Stellar™

Here's how to add a virtual private network (VPN) to your Galaxy Stellar.

Allow / Block Browser Cookies - Samsung Galaxy Stellar™

If you can't browse the Internet or view website images on your Samsung Galaxy Stellar, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Change the Browser Start / Home Page - Samsung Galaxy Stellar™

Here's how to change the Home page in the browser on your Galaxy Stellar.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Clear Temporary Internet Files - Samsung Galaxy Stellar™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Galaxy Stellar, view this.

Delete a Browser Bookmark - Samsung Galaxy Stellar™

Here's how to remove a browser bookmark from your Galaxy Stellar.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - Samsung Galaxy Stellar™

Here's how to edit a browser bookmark on your Galaxy Stellar.

Launch a Browser Bookmark - Samsung Galaxy Stellar™

Here's how to connect to a website from browser bookmarks on your Galaxy Stellar.

Open Web Browser - Samsung Galaxy Stellar™

Here's how to open the default web browser on your Galaxy Stellar.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Save Pictures from Browser - Samsung Galaxy Stellar™

Here's how to save images viewed from websites on your Galaxy Stellar.

Turn Data On / Off - Samsung Galaxy Stellar™

Here's how to turn mobile data for your Galaxy Stellar on or off.

Turn JavaScript On / Off - Samsung Galaxy Stellar™

Here's what to do if you can't view websites or pages won't load / render on your Stellar.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Stellar™

Here's how to change the language used on your Galaxy Stellar.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Modify SIM PIN - Samsung Galaxy Stellar™

Here's how to change the SIM card lock code on your Galaxy Stellar.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Set Up Phone Lock - Samsung Galaxy Stellar™

Here's how to set up screen lock options on your Galaxy Stellar.

Turn SIM PIN On / Off - Samsung Galaxy Stellar™

Here's how to turn the SIM PIN lock code for your Galaxy Stellar on or off.

Memory/Storage

Check Device Storage - Samsung Galaxy Stellar™

To free up space if your device runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Format SD / Memory Card - Samsung Galaxy Stellar™

Here's how to erase all data on the SD / memory card of your Galaxy Stellar.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert SD / Memory Card - Samsung Galaxy Stellar™

Here's how to insert an SD / memory card into your Galaxy Stellar.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Stellar™

Here's how to move files from internal storage on your Galaxy Stellar to an SD / memory card.

Remove SD / Memory Card - Samsung Galaxy Stellar™

Here's how to remove the SD / memory card from your Galaxy Stellar.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Samsung Galaxy Stellar™

Here's how to transfer or move music files / songs between your Galaxy Stellar and a computer.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

View, Open or Close Recently Used Apps - Samsung Galaxy Stellar™

To view recently used apps on your Samsung Galaxy Stellar, view this info.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Stellar™

Here's how to factory / hard reset your Samsung Galaxy Stellar if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Stellar™

Here's how to factory / hard reset your Samsung Galaxy Stellar if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy Stellar™

To check for or to install software updates on your Samsung Galaxy Stellar, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

View Software Version - Samsung Galaxy Stellar™

Here's how to view the software version your Galaxy Stellar is running.

SIM Card

Copy Message between SIM Card and Device - Samsung Galaxy Stellar™

Here's how to copy message between the SIM card and your Galaxy Stellar.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert SIM Card - Samsung Galaxy Stellar

Here's how to properly insert a SIM card into your Galaxy Stellar to avoid potential service issues.

Modify SIM PIN - Samsung Galaxy Stellar™

Here's how to change the SIM card lock code on your Galaxy Stellar.

Remove SIM Card - Samsung Galaxy Stellar

Here's how to remove the SIM card from your Samsung Galaxy Stellar.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Samsung Galaxy Stellar™

Here's how to turn the SIM PIN lock code for your Galaxy Stellar on or off.

Unblock SIM PIN - Samsung Galaxy Stellar™

Here's how to unblock the SIM PIN for your Galaxy Stellar.

View the SIM Card Number - Samsung Galaxy Stellar™

Here's how to view the SIM card number associated with your Galaxy Stellar.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Manage Alerts / Notifications - Samsung Galaxy Stellar™

Here's how to change notification sounds for incoming calls or messages on your Galaxy Stellar.

Record and Play File - Voice Recorder - Samsung Galaxy Stellar

To record and play a sound file on your Galaxy Stellar, check out this info.

Set Ringtones - Samsung Galaxy Stellar™

Here's how to select or change ringtones on your Galaxy Stellar.

Use Speakerphone - Samsung Galaxy Stellar™

To utilize the speakerphone functionality on your Galaxy Stellar, view this info.

Vibrate Mode - Samsung Galaxy Stellar™

Here's how to turn vibrate mode for your Galaxy Stellar on or off.

Volume Controls - Samsung Galaxy Stellar™

Here's how to adjust volume if your Galaxy Stellar doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy Stellar™

If your Galaxy Stellar is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Copy Message between SIM Card and Device - Samsung Galaxy Stellar™

Here's how to copy message between the SIM card and your Galaxy Stellar.

Create and Send a Text Message - Samsung Galaxy Stellar™

Here's how to create and send a text message on your Galaxy Stellar.

Delete Messages - Samsung Galaxy Stellar™

Here's how to delete text messages from your Galaxy Stellar.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Message Options - Samsung Galaxy Stellar™

Here's how to delete, lock and send a message and save a message attachment on your Galaxy Stellar.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Signature - Samsung Galaxy Stellar™

To add, remove or edit the text message signature on your Galaxy Stellar, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Samsung Galaxy Stellar™

To receive delivery confirmation for messages sent from your Galaxy Stellar, view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy Stellar™

Here's how to view text messages via the Messaging app on your Galaxy Stellar.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Cut, Copy and Paste Text - Samsung Galaxy Stellar™

Here's how to cut, copy and paste text on your Galaxy Stellar.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Set Wallpaper - Samsung Galaxy Stellar™

Here's how to set the Home screen image on your Galaxy Stellar.

Wi-Fi & Network

Add a Virtual Private Network - Samsung Galaxy Stellar™

Here's how to add a virtual private network (VPN) to your Galaxy Stellar.

Add a Wi-Fi Network - Samsung Galaxy Stellar™

Here's how to add an available Wi-Fi network to your Galaxy Stellar.

Enable / Disable Wi-Fi Notifications - Samsung Galaxy Stellar™

Here's how to enable / disable Wi-Fi notification on your Galaxy Stellar.

Manually Add a Wi-Fi Network - Samsung Galaxy Stellar™

View this info if the Wi-Fi network you want to add to your Galaxy Stellar doesn't display.

Remove Wi-Fi Connection - Samsung Galaxy Stellar™

To remove a saved Wi-Fi network from your Galaxy Stellar, view this info.

Turn Wi-Fi On / Off - Samsung Galaxy Stellar™

Here's how to turn Wi-Fi for your Galaxy Stellar on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.