This guide is for current Verizon Wireless customers who purchased a BlackBerry Z10. If you're a new Verizon Wireless customer, refer to the Activating Your BlackBerry Z10 - New Customers guide.
Note: If you're upgrading from iPhone®, you should turn off iMessage® before activating your new phone.
Step 1: Save Contacts and Content from Your Old Phone
Note: If you have already backed up your contacts and content, go to Step 2.
- Visit Verizon Wireless Contact Transfer Wizard and follow the instructions to save the contacts from your old phone.
Step 2: Turn Off Your Old Phone
Step 3: Call Automated System
Note: If you're using your existing 4G LTE SIM card, skip to Step 4.
- Dial (877) 807-4646 from any phone other than your new phone and follow the prompts to turn on your 4G LTE service. Have your Customer Receipt handy because you'll be asked to confirm information from it.
Step 4: Locate and Insert SIM Card
- If you received a Verizon Wireless 4G LTE SIM card in the red "Getting Started" folder included with your shipment, snap the SIM card out of its holder without touching the gold electrical contacts.
- If you did not receive a Verizon Wireless 4G LTE SIM card, remove the SIM card from your previous device without touching the gold electrical contacts.
- Place the phone facing down so the battery well is facing you. Locate the SIM card slot near the bottom right of the battery well. Gently insert the SIM card with the gold contacts facing down.
- For help installing your SIM card, see our BlackBerry Z10 simulator.
Step 5: Activate Phone
- Insert the phone's battery, and attach the battery cover.
- Turn on the device by pressing the power button on the top right of the device
- Follow the on-screen steps to complete activation and set up of your phone
Visit the Verizon Cloud Support page to see if your new phone is compatible with Verizon Cloud. If your phone is compatible, download Verizon Cloud from the Google Play store to restore or save your pictures, videos, text messages and more.
BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from BlackBerry. Apple, iPhone and iMessage are registered trademarks of Apple Inc.