This guide is for current Verizon Wireless customers who purchased BlackBerry® Z30 smartphone. If you're a new Verizon Wireless customer, refer to the Activating and Setting Up Your BlackBerry Z30 smartphone Guide for New Customers.
Note: If you're upgrading from iPhone®, you should turn off iMessage® before activating your new phone.
Step 1. Save Contacts and Content from Your Original Phone.
Note: If you've already backed up your contacts and content, go to Step 2.
Visit our Contact Transfer Wizard and follow the instructions to save the contacts from your original phone.
Step 2. Turn Off Your Original Phone.
Step 3. Call Our Automated System.
Note: If you're using a 4G LTE SIM card you already had, skip to Step 4.
Call (877) 807-4646 from any phone other than your new phone and follow the prompts to turn on your 4G LTE service. Have your Customer Receipt for your new phone available because you'll be asked to confirm information from it.
Step 4. Insert the Micro SIM Card.
- If you received a Verizon Wireless 4G LTE SIM card in the red Getting Started folder included with your new phone, snap the SIM card out of its holder without touching the gold contacts.
- If you didn't receive a Verizon Wireless 4G LTE SIM card, remove the SIM card from your previous device without touching the gold contacts.
Follow the steps in our BlackBerry Z30 smartphone Inserting a Micro SIM Card simulation to complete the insertion of the micro SIM card.
Note: Removing the SIM card from your new phone could delay the activation and set up of it.
Step 5. Activate Phone.
- Turn on the device by pressing down the Power button on the top of the phone. Refer to the BlackBerry Z30 smartphone Turning the Phone On and Off simulation for step-by-step visual instructions on how to do this.
- Follow the onscreen steps to complete activation and set up of your phone.
- Transfer your contacts from your original phone using our Contact Transfer Wizard.
For help using your new phone, visit our BlackBerry Z30 smartphone simulator.
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