Select Your Device
DuraForce PRO with Sapphire Shield
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Samsung 3G Network Extender
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy J3 V
Verizon Ellipsis® 8
Droid Turbo by Motorola
Apple® iPhone® 4s
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
LG G4™
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
GizmoGadget™ by LG
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
GizmoPal™
GizmoPal® 2 by LG
Samsung Galaxy S® III
Hum by Verizon
DROID MAXX 2
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Note® 3
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G Vista
Samsung 4G LTE Network Extender
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID RAZR M by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon LTE Internet and Home Phone
Samsung Galaxy Note7
Stylo™ 2 V
Brigadier™ by Kyocera
V20™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
DuraXV
LG K8 V
LG Extravert™ 2
Samsung Convoy® 4
Samsung Convoy™ 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto G™ by Motorola
Microsoft Lumia 735
Verizon 4G LTE Broadband Router
HTC Desire® 530
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
HTC One® (M8)
Ellipsis™ Jetpack® MHS815L
DROID ULTRA by MOTOROLA
Moto Z Droid Edition
iPad® Pro
Verizon 4G LTE USB Modem 551L
Moto G Play
Samsung Brightside™
Gear S2
Samsung Gusto® 2
Samsung Galaxy Note® II
Samsung Convoy™ 2
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab E
LG Octane™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
HTC One M9
iPad® Air 2
Samsung Intensity™ II
Galaxy Note® Edge
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
DROID TURBO 2 - Designed by You
Galaxy Tab E (8.0)
Gear S®
DROID RAZR by MOTOROLA
Nokia Lumia 928
HTC Desire® 626
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
Verizon Wireless AirCard® 595
Moto X™ by Motorola
Apple® iPad® mini with Retina display
DROID by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Nokia Lumia 822
LG Optimus Zone™ 2 Prepaid
HTC 10™
Moto E™ Prepaid
LG Revere®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 2
LG Terra™
HTC One®
Samsung Galaxy Tab S2
Transpyre™ Prepaid
ZenPad™ Z10
Microsoft Surface 3
LG Accolade™
Kyocera DuraXV+
Samsung Convoy™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad Pro™ (9.7-inch)
LG Exalt™II
Samsung Intensity™ III
Ellipsis® Kids
LG Optimus Exceed™ 2
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad® Air™
ZenPad™ Z8
G Pad™ 10.1 LTE
Samsung Galaxy S® III mini
Pantech Breakout™
LG Revere® 2
Samsung Gusto®
LG enV®3
Blackberry Classic
Nokia Lumia Icon
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Samsung Galaxy Tab® (10.1)
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine®
Apple® iPad® mini
LG G Pad™ X8.3
Verizon Ellipsis™ 8 HD
G Pad™ 7.0 LTE
DROID DNA by HTC
Lancet™ for Android™
BlackBerry® Z10 smartphone
iPad® mini 4
Verizon Wireless USB760 Modem
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Lancet™
LG Vortex™
Samsung Haven™
Enact™ by LG
LG Cosmos™
LG VX8300
Samsung Galaxy S® 4 mini
DROID RAZR HD by MOTOROLA
Lucid™3 by LG
BlackBerry® Q10 smartphone
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
Samsung Galaxy Camera®
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Casio G'zOne Boulder®
LG enV®2
Watch Urbane™ 2nd Edition LTE
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Motorola XOOM™ 4G LTE
Pantech Hotshot™
DROID X by MOTOROLA
LG Dare™
LG enV® TOUCH
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
LG Extravert™
Apple® iPad® with Retina display
Lucid™2 by LG
Samsung Smooth™
DROID X2 by MOTOROLA
HTC One® max
BlackBerry® Z30 smartphone
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Intensity™
Spectrum™ 2 by LG
Galaxy Nexus by Samsung
BlackBerry® Bold 9650 smartphone
LG VX5500
Samsung Galaxy Tab® 4 (8.0)
HTC One® remix
Verizon GizmoTab™
Lucid™ by LG
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Alias™ 2
Samsung Knack™
LG Cosmos™ Touch
Pantech Perception™
LG Migosm
iPad® mini 3
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Note® Pro
LG VX5400
Samsung Gear S2 classic
Samsung Illusion™
Pantech Jest™ 2
Nokia Lumia 2520
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung SCH-u340
Samsung Galaxy Tab® S
LG Optimus Zone™
HTC Desire® 612
Nokia 2366i
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Google Nexus 7
Samsung Galaxy™ Stratosphere™
Samsung ATIV SE™
THUNDERBOLT™ by HTC
HP Elite x2 1012
Casio G'zOne Rock™
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UM175 USB Modem
HTC Rhyme™
Motorola W385
Samsung Galaxy Legend™
DROID CHARGE by SAMSUNG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Intuition™ by LG
Sony Xperia® Z2
Pantech Marauder™
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy Tab® (7.7)
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Reality™
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless USB720 Modem
LG VX8360
Samsung ATIV Odyssey™
BlackBerry® Curve™ 8330 smartphone
Spartan GoCam™
Verizon Wireless G'zOne Type-S
Samsung Juke
Casio G'zOne Brigade®
Samsung Galaxy View
HP Spectre x2
Verizon Wireless AirCard® 595U USB Modem
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Alias™
Delphi Connect
LG Ally™
Apple® iPad®
LG Voyager™
Moto X™ - Designed by You
Verizon Wireless Escapade®
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u410
Luge™ by Motorola Prepaid
LG VX8350
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
Spectrum™ by LG
Pantech Caper™ Prepaid
Samsung Galaxy Note® 10.1
Samsung SCH-a870
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless USB727 Modem
Verizon Wireless Coupe™
Pantech Crux™
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless Salute™
Sierra Wireless AirCard® 555D
LG Chocolate®
LG VX5300
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Samsung SCH-a930
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
Motorola MOTO™ VU204
Casio EXILIM
Revolution™ by LG
Samsung Omnia® II
DROID XYBOARD 10.1 by MOTOROLA
Motorola XOOM™
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola V325
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™
Motorola MOTOKRZR K1m
HP® Mini 1151NR Netbook
LG enV®
Verizon Wireless CDM8975
Motorola E815
LG VX5200
LG VX3200
Samsung SCH-u540
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless Razzle™
Sharp KIN™ ONE
LG Enlighten®
Motorola Entice™
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
BlackBerry® Torch™ 9850 smartphone
Samsung N150 Netbook
LG VX8100
LG VX6100
Samsung Zeal™
Motorola W315
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC Trophy™
Samsung Trance™
Samsung Gem™
DROID ERIS by HTC
Pantech PN-210
Samsung SCH-a650
Blackberry Classic Non-Camera
Samsung Continuum™
Samsung SCH-a950
Samsung FlipShot®
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
LG Versa™
LG VX3300
Motorola CITRUS™
Nokia 6205
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Glyde™
Pantech PN-215
BlackBerry® Curve™ 8530 smartphone
Motorola V60s
Verizon Wireless CDM 7075
LG Clout™
Pantech PN-820
Nokia 7705 Twist™
BlackBerry® Curve™ 9310 smartphone
Motorola V325i
Sharp KIN™ TWO
LG VENUS™
Motorola MOTO Q™ 9c
LG VX6000
Samsung i700 Pocket PC
Samsung Rogue™
Samsung SCH-u550
Motorola Krave™ ZN4
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Classic Prepaid
LG VX8700
Nokia 7205 Intrigue™
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a310
DROID R2D2 by MOTOROLA
Verizon Wireless PN-300
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola RAZR V3m in Gray
Samsung SCH-a670
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung Sway™
Kyocera SE47
Nokia 3589i
Verizon Wireless Adamant™
Kyocera KX444
LG VX4650
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 2605 Mirage
Motorola Rival™
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
LG Fathom®
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
Nokia 6315i
Samsung SCH-u620
LG VX4500
Compaq® Mini CQ10-688nr Netbook
Sharp KIN™ ONEm
Nokia 6015i Prepaid
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Bold 9930 Prepaid Monthly
Kyocera KX2
Jest™
Nokia 2128i
HTC Merge®
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-i760
Samsung SCH-a630
Kyocera K323
Kyocera KPC650
LG Glance™
Motorola V265
Kyocera K404
Motorola V710
Samsung SCH-a795
Samsung SCH-a530
Nokia 2285
Nokia 6236i
Samsung Renown™
Samsung SCH-i830
Kyocera KX1v
Motorola T720
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Saga™
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Motorola C343
Samsung SCH-a990
Motorola T730
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Motorola V65p

Accessories

Using Your HTC Ice View Phone Case
[Video]
Learn how to use your HTC Ice View! This video explains all the features and will teach you how to use your new phone case.
Length: 2:03

Activation & Initial Setup

Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Initial Activation and Setup - HTC 10™
[Device-Specific Instructions]
Getting to Know Your HTC 10
[PDF]
Get to know your new HTC 10 with this quick reference guide.

Alerts & Reminders

Alerts - HTC 10™
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Move Music Files to Device - HTC 10™
[Device-Specific Instructions]
Move Music Files from Device - HTC 10™
[Device-Specific Instructions]
Move Pictures/Videos from Device - HTC 10™
[Device-Specific Instructions]
Move Pictures/Videos to Device - HTC 10™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Signal Strength - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ", B2)
[Interactive Simulation]
An interactive map of the Home screen and buttons on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B5)
[Interactive Simulation]
Learn how to power on and shut down your HTC 10.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Restart in Safe Mode - HTC 10™
[Device-Specific Instructions]
Battery Saving Tips for Your HTC 10
[Video]
Watch this video for battery tips and tricks on your HTC 10 from Verizon.
Length: 2:41
Extend Battery Life - HTC 10™
[Device-Specific Instructions]
Power Up in Safe Mode - HTC 10™
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - HTC 10™
[Device-Specific Instructions]
Battery Overview - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B25)
[Interactive Simulation]
Learn how to switch to Emergency mode to save your HTC 10's battery life for the most important functions.
Soft Reset - HTC 10™
[Device-Specific Instructions]
View Battery Status - HTC 10™
[Device-Specific Instructions]
To see charging status, remaining battery life and which apps or processes use your battery, view this.

Bluetooth

Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - HTC 10™
[Device-Specific Instructions]
Send Contact via Bluetooth® - HTC 10™
[Device-Specific Instructions]
Bluetooth® On/Off - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B69)
[Interactive Simulation]
Learn how to pair your HTC 10 with your Bluetooth device.

Calling & Dialing

Enable/Disable Wi-Fi Calling - HTC 10™
[Device-Specific Instructions]
Auto Reject or Ignore Call - HTC 10™
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Place a Conference Call - HTC 10™
[Device-Specific Instructions]
Redial - HTC 10™
[Device-Specific Instructions]
Add a Speed Dial - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B23)
[Interactive Simulation]
Learn how to change the ringtone on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B30)
[Interactive Simulation]
Learn how to teach kids to call 911 on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B31)
[Interactive Simulation]
Discover how to use your HTC 10 to call a new number.
CONCATENATE("HTC 10 Simulator: ",B32)
[Interactive Simulation]
An interactive guide on how to call a contact using your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B33)
[Interactive Simulation]
Discover how to use your voice to place a call with your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B34)
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B35)
[Interactive Simulation]
Learn how to switch between two phone calls on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B36)
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B37)
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your HTC 10.
Call History - HTC 10™
[Device-Specific Instructions]
DTMF - HTC 10™
[Device-Specific Instructions]
Dial a Number - HTC 10™
[Device-Specific Instructions]
Remove a Speed Dial - HTC 10™
[Device-Specific Instructions]

Camera, Photos & Videos

Photo Gallery on Your HTC 10
[Video]
Learn to organize your photos into groups for easy sharing on your HTC 10 from Verizon.
Length: 1:16
View Pictures/Videos - HTC 10™
[Device-Specific Instructions]
Using the Camera on Your HTC 10
[Video]
Learn to use the features on the camera to take the perfect picture on your HTC 10 from Verizon.
Length: 4:02
Play/Copy Media (DLNA) - HTC 10™
[Device-Specific Instructions]
Share a Video from the Gallery - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B76)
[Interactive Simulation]
Discover how to take a picture using your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B77)
[Interactive Simulation]
Learn how to record a video using your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B78)
[Interactive Simulation]
Discover how to take a picture using your LG G3.
CONCATENATE("HTC 10 Simulator: ",B79)
[Interactive Simulation]
Discover how to take a picture while recording a video on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B80)
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B81)
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B82)
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B83)
[Interactive Simulation]
An interactive guide on how to take a selfie with your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B84)
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B85)
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your HTC 10.
Move Pictures/Videos from Device - HTC 10™
[Device-Specific Instructions]
Move Pictures/Videos to Device - HTC 10™
[Device-Specific Instructions]
Record and Share a Video - HTC 10™
[Device-Specific Instructions]
Share a Picture from the Gallery - HTC 10™
[Device-Specific Instructions]
Take and Share a Picture - HTC 10™
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - HTC 10™
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - HTC 10™
[Device-Specific Instructions]
Edit a Contact - HTC 10™
[Device-Specific Instructions]
Send Contact via Bluetooth® - HTC 10™
[Device-Specific Instructions]
Add a Contact - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B49)
[Interactive Simulation]
Learn how to add a new contact to your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B50)
[Interactive Simulation]
Discover how to add a picture to a contact on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B51)
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your HTC 10 without looking at it.
CONCATENATE("HTC 10 Simulator: ",B52)
[Interactive Simulation]
A visual guide for how to create a group of contacts on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B53)
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B54)
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your HTC 10.
Contact Display Options - HTC 10™
[Device-Specific Instructions]
Import Contacts from a SD Card - HTC 10™
[Device-Specific Instructions]
Import Contacts from a SIM Card - HTC 10™
[Device-Specific Instructions]
Link/Unlink Contacts - HTC 10™
[Device-Specific Instructions]
View Contact Sync Source - HTC 10™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - HTC 10™
[Device-Specific Instructions]
To change the data usage cycle on your device, view data usage and set data warnings/limits, view this info.
Data Roaming - HTC 10™
[Device-Specific Instructions]
Enable/Disable Data - HTC 10™
[Device-Specific Instructions]

Date & Time

Date and Time Settings - HTC 10™
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
View MAC Address - HTC 10™
[Device-Specific Instructions]
View Device ID (ESN/IMEI/MEID) - HTC 10™
[Device-Specific Instructions]
View Phone Information - HTC 10™
[Device-Specific Instructions]

Device Settings

Touch Screen Settings - HTC 10™
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Font Settings - HTC 10™
[Device-Specific Instructions]
Access Notification Panel - HTC 10™
[Device-Specific Instructions]
Adjust Brightness Settings - HTC 10™
[Device-Specific Instructions]
Adjust Display Settings - HTC 10™
[Device-Specific Instructions]
Airplane Mode - HTC 10™
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
CONCATENATE("HTC 10 Simulator: ",B21)
[Interactive Simulation]
Explore how to access settings on your HTC 10 to change alert sounds, turn off GPS and more.
CONCATENATE("HTC 10 Simulator: ",B24)
[Interactive Simulation]
Explore ways to mute your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B26)
[Interactive Simulation]
A visual guide for saving battery life on your HTC 10 by adjusting the screen timeout.
CONCATENATE("HTC 10 Simulator: ",B29)
[Interactive Simulation]
An interactive guide for setting your HTC 10 to Airplane mode.
Enable/Disable Screen Rotation - HTC 10™
[Device-Specific Instructions]
Restriction Settings - HTC 10™
[Device-Specific Instructions]
Turn Screen Inversion On / Off - HTC 10™
[Device-Specific Instructions]
If the color scheme on your HTC 10 is reversed, view this.

Email/Gmail

Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove Gmail™ Account - HTC 10™
[Device-Specific Instructions]
Removing then re-adding a Gmail account on your HTC 10 often fixes email issues.
Gmail™ Sync - HTC 10™
[Device-Specific Instructions]
Account Sync Settings - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B42)
[Interactive Simulation]
Discover how to access your existing email account on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B43)
[Interactive Simulation]
Learn how to access your work email on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B44)
[Interactive Simulation]
A step-by-step visual guide for sending an email from your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B45)
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B46)
[Interactive Simulation]
Discover how to reply to an email on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B47)
[Interactive Simulation]
Learn how to forward an email on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B48)
[Interactive Simulation]
Discover how to access different email accounts on your HTC 10.
Corporate Email (Exchange ActiveSync®) Server Settings - HTC 10™
[Device-Specific Instructions]
If you need to update the work email password/server settings for your HTC 10, view this info.
Create a New Google™ Account - HTC 10™
[Device-Specific Instructions]
Delete Email Messages - HTC 10™
[Device-Specific Instructions]
Email Account Common Settings - HTC 10™
[Device-Specific Instructions]
Email Account Signature Settings - HTC 10™
[Device-Specific Instructions]
Remove a Personal (POP / IMAP) Account - HTC 10™
[Device-Specific Instructions]
Removing then re-adding an email account on your HTC 10 often fixes email issues.
Reply to an Email Message - HTC 10™
[Device-Specific Instructions]
View Email Messages - HTC 10™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - HTC 10™
[Device-Specific Instructions]

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
GPS Location - HTC 10™
[Device-Specific Instructions]

Home Screen

Rename Home Screen Folder - HTC 10™
[Device-Specific Instructions]
Add Folders to Home Screen - HTC 10™
[Device-Specific Instructions]
Add Home Screen Panels - HTC 10™
[Device-Specific Instructions]
Add Shortcuts to Home Screen - HTC 10™
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B13)
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your HTC 10 for quick access to them.
CONCATENATE("HTC 10 Simulator: ",B14)
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B15)
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B16)
[Interactive Simulation]
Learn how to add folders to the Home screen on your HTC 10 to help organize your apps.
CONCATENATE("HTC 10 Simulator: ",B17)
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B18)
[Interactive Simulation]
Learn how to change the default Home screen of your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B19)
[Interactive Simulation]
An interactive guide on how to access your favorite apps right from the Lock screen on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B20)
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your HTC 10.
Remove Home Screen Panels - HTC 10™
[Device-Specific Instructions]
Remove Items from Home Screen - HTC 10™
[Device-Specific Instructions]
Set a Default Home Screen Panel - HTC 10™
[Device-Specific Instructions]
View Home Screen Panels - HTC 10™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot On/Off - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B70)
[Interactive Simulation]
An interactive guide for setting up your HTC 10 as a Mobile Hotspot, so you can share your data connection with other devices.
Mobile Hotspot Settings - HTC 10™
[Device-Specific Instructions]

Internet & Web Browser

Add a Virtual Private Network - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B72)
[Interactive Simulation]
Discover how to find a website using your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B73)
[Interactive Simulation]
Discover how to search the web using your voice with your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B74)
[Interactive Simulation]
Learn how to bookmark a website on your HTC 10, so it's easy to find later.
CONCATENATE("HTC 10 Simulator: ",B75)
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC 10.
Web Browser - HTC 10™
[Device-Specific Instructions]

Keyboard

Using the Keyboard on Your HTC 10
[Video]
Customize your virtual keyboard with new emojis and settings on your HTC 10 from Verizon.
Length: 2:06

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
CONCATENATE("HTC 10 Simulator: ",B22)
[Interactive Simulation]
Discover how to change the language settings on your HTC 10.
Language Selection - HTC 10™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - HTC 10™
[Device-Specific Instructions]
Change Device Password - HTC 10™
[Device-Specific Instructions]
To change the method used to lock or unlock your HTC 10, view this info.
Password Options - HTC 10™
[Device-Specific Instructions]
Smart Lock - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B6)
[Interactive Simulation]
A visual guide for setting screen security on your HTC 10 to help protect your private information.
CONCATENATE("HTC 10 Simulator: ",B7)
[Interactive Simulation]
Learn how to unlock the screen on your HTC 10.
Lock Screen Notifications - HTC 10™
[Device-Specific Instructions]
Set Up Screen Lock - HTC 10™
[Device-Specific Instructions]
Turn Off Screen Lock - HTC 10™
[Device-Specific Instructions]

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Insert the Memory Card - HTC 10™
[Device-Specific Instructions]
Format SD Card - HTC 10™
[Device-Specific Instructions]
View this info on memory card formatting options for your HTC 10.
Remove the Memory Card - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B4)
[Interactive Simulation]
Discover how to put in and take out a microSD card from your HTC 10 to add memory for photos, videos, music, documents and more.
Check Memory - HTC 10™
[Device-Specific Instructions]
Export Contacts to a SD Card - HTC 10™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - HTC 10™
[Device-Specific Instructions]
Move Music Files from Device - HTC 10™
[Device-Specific Instructions]

Navigating & Multitasking

CONCATENATE("HTC 10 Simulator: ",B10)
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B27)
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your LG G3.
CONCATENATE("HTC 10 Simulator: ",B28)
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your LG G3.
CONCATENATE("HTC 10 Simulator: ",B86)
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B9)
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your HTC 10.

Near Field Communication (NFC)

Turn Near Field Communication (NFC) On/Off - HTC 10™
[Device-Specific Instructions]
Near Field Communication (NFC) allows the transfer of data between devices that are a few centimeters apart, typically back-to-back. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Tap & Pay - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B71)
[Interactive Simulation]
Learn how to use NFC and Android Beam on your HTC 10 to wirelessly transmit information to other compatible devices.

Operating System & Software

View Software Version - HTC 10™
[Device-Specific Instructions]
To view the software version your HTC 10 is running, check out this info.
Install System Updates - HTC 10™
[Device-Specific Instructions]
Factory Data Reset (Powered On) - HTC 10™
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Insert the SIM Card - HTC 10™
[Device-Specific Instructions]
View the SIM Card Number - HTC 10™
[Device-Specific Instructions]
Remove the SIM Card - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B3)
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your HTC 10.
Enable/Disable the SIM PIN - HTC 10™
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC 10™
[Device-Specific Instructions]
Modify the SIM PIN - HTC 10™
[Device-Specific Instructions]
Unblock SIM PIN - HTC 10™
[Device-Specific Instructions]

Social Networking

CONCATENATE("HTC 10 Simulator: ",B100)
[Interactive Simulation]
Learn how to log out of Facebook on your HTC 10 to help protect your account.
CONCATENATE("HTC 10 Simulator: ",B98)
[Interactive Simulation]
Discover how to access your Facebook account on your HTC 10.
CONCATENATE("HTC 10 Simulator: ",B99)
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your HTC 10.

Sounds, Volume & Audio

Set Ringtones - HTC 10™
[Device-Specific Instructions]
Volume Controls - HTC 10™
[Device-Specific Instructions]
Save a Ringtone - HTC 10™
[Device-Specific Instructions]
Personal Audio Profile on Your HTC 10
[Video]
Learn to fine tune your audio settings by using the Personal Audio Profile on your HTC 10 from Verizon.
Length: 1:40
Speakerphone - HTC 10™
[Device-Specific Instructions]
Vibrate Mode - HTC 10™
[Device-Specific Instructions]
BoomSound Settings - HTC 10™
[Device-Specific Instructions]

Text & Multimedia Messaging

Garbled Message
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC 10™
[Device-Specific Instructions]
Auto Receive Messages - HTC 10™
[Device-Specific Instructions]
Auto Signature - HTC 10™
[Device-Specific Instructions]
Create and Send a Text Message - HTC 10™
[Device-Specific Instructions]
Delete Messages - HTC 10™
[Device-Specific Instructions]
View Text Messages - HTC 10™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Capture a Screenshot - HTC 10™
[Device-Specific Instructions]
Set Up Printing - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B8)
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your HTC 10.

TV

Wireless Display - HTC 10™
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - HTC 10™
[Device-Specific Instructions]

Wallpapers/Theme

CONCATENATE("HTC 10 Simulator: ",B11)
[Interactive Simulation]
Discover how to change the background of the Home screen on your HTC 10.
HTC One® M9 Simulator: Changing the Theme
[Interactive Simulation]
Discover how to change the device theme on your HTC One m9.
Wallpaper - Picture - HTC 10™
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Network Mode Settings - HTC 10™
[Device-Specific Instructions]
Wi-Fi Direct On/Off - HTC 10™
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - HTC 10™
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC 10™
[Device-Specific Instructions]
Reset Network Settings - HTC 10™
[Device-Specific Instructions]
Wi-Fi On/Off - HTC 10™
[Device-Specific Instructions]
CONCATENATE("HTC 10 Simulator: ",B68)
[Interactive Simulation]
Learn how to use your HTC 10 to connect to a Wi-Fi network, so you can access the Internet without using data.
Remove Wi-Fi Connection - HTC 10™
[Device-Specific Instructions]
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