Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

Accessories

Using Your HTC Ice View Phone Case
[Video]
Learn how to use your HTC Ice View! This video explains all the features and will teach you how to use your new phone case.
Length: 2:03

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to use My Verizon to activate a new phone or bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Initial Activation and Setup - HTC 10™
[Device-Specific Instructions]
Here's how to activate and setup your HTC 10.
Getting to Know Your HTC 10
[PDF]
Get to know your new HTC 10 with this quick reference guide.
Turn Off Android Device Protection - HTC 10™
[Device-Specific Instructions]
To disable the screen lock setting on your DROID INCREDIBLE 2, check out this info.

Alerts & Reminders

Manage Alerts / Notifications - HTC 10™
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Music Files to Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer music files between your HTC 10 and a computer.
Media Share - HTC 10™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Move Music Files from Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer music files between your device and a computer.
Move Pictures / Videos from Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer picture or video files between your HTC 10 and your computer.
Move Pictures / Videos to Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer or move picture/video files between your device and computer/PC or a removable memory/SD card.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Restart in Safe Mode - HTC 10™
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your HTC 10 to freeze, reset or run slow.
Battery Saving Tips for Your HTC 10
[Video]
Watch this video for battery tips and tricks on your HTC 10 from Verizon.
Length: 2:41
Factory Data Reset (Powered Off) - HTC 10™
[Device-Specific Instructions]
Battery Overview - HTC 10™
[Device-Specific Instructions]
Power Up in Safe Mode - HTC 10™
[Device-Specific Instructions]
Extend Battery Life - HTC 10™
[Device-Specific Instructions]
Power Saver Settings - HTC 10™
[Device-Specific Instructions]
Here's how to manage battery saver settings on your HTC 10.
Soft Reset - HTC 10™
[Device-Specific Instructions]
Here's how to power off and restart your HTC 10.
Turn Power Saver On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to turn power saver on or off for your HTC 10.
View Battery Status - HTC 10™
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - HTC 10™
[Device-Specific Instructions]
Send Contact via Bluetooth® - HTC 10™
[Device-Specific Instructions]
Here's how to send a contact using Bluetooth from your HTC 10.
Turn Bluetooth® On / Off - HTC 10™
[Device-Specific Instructions]

Calling & Dialing

Turn Wi-Fi Calling On / Off - HTC 10™
[Device-Specific Instructions]
Auto Reject or Ignore Call - HTC 10™
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Place a Conference Call - HTC 10™
[Device-Specific Instructions]
Here's how to place a conference call (multi-party) using your HTC 10.
Redial - HTC 10™
[Device-Specific Instructions]
Add a Speed Dial - HTC 10™
[Device-Specific Instructions]
Here's how to add a speed dial to your HTC 10.
Call History - HTC 10™
[Device-Specific Instructions]
Here's how to view or clear the call history on your HTC 10.
Call a Number - HTC 10™
[Device-Specific Instructions]
DTMF - HTC 10™
[Device-Specific Instructions]
Remove a Speed Dial - HTC 10™
[Device-Specific Instructions]
Here's how to remove a speed dial from your HTC 10.

Camera, Photos & Videos

Photo Gallery on Your HTC 10
[Video]
Learn to organize your photos into groups for easy sharing on your HTC 10 from Verizon.
Length: 1:16
View Pictures / Videos - HTC 10™
[Device-Specific Instructions]
Share Video from Gallery - HTC 10™
[Device-Specific Instructions]
Here's how to share a video from your HTC 10's video gallery.
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - HTC 10™
[Device-Specific Instructions]
Move Pictures / Videos from Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer picture or video files between your HTC 10 and your computer.
Move Pictures / Videos to Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer or move picture/video files between your device and computer/PC or a removable memory/SD card.
Record and Share a Video - HTC 10™
[Device-Specific Instructions]
Here's how to record and send a video using your HTC 10.
Share Picture from Gallery - HTC 10™
[Device-Specific Instructions]
Here's how to share pictures from your HTC 10's photo gallery.
Take and Share a Picture - HTC 10™
[Device-Specific Instructions]
Here's how to take and send a picture using your HTC 10.
Using the Camera on Your HTC 10
[Video]
Learn to use the features on the camera to take the perfect picture on your HTC 10 from Verizon.
Length: 4:02

Computer/PC Connectivity

USB Debugging Mode - HTC 10™
[Device-Specific Instructions]
Here's how to make a connection between your HTC 10 and computer with the Android SDK (software development kit).

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Delete a Contact - HTC 10™
[Device-Specific Instructions]
Edit a Contact - HTC 10™
[Device-Specific Instructions]
Add a Contact - HTC 10™
[Device-Specific Instructions]
Here's how to add contacts to your HTC 10.
Contact Display Options - HTC 10™
[Device-Specific Instructions]
Import Contacts from SD Card - HTC 10™
[Device-Specific Instructions]
Import Contacts from SIM Card - HTC 10™
[Device-Specific Instructions]
Link / Unlink Contacts - HTC 10™
[Device-Specific Instructions]
Send Contact via Bluetooth® - HTC 10™
[Device-Specific Instructions]
Here's how to send a contact using Bluetooth from your HTC 10.
View Contact Sync Source - HTC 10™
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Manage Data Usage - HTC 10™
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Data Roaming - HTC 10™
[Device-Specific Instructions]
If you can't connect to internet or send/receive email, pics or videos, here's how to check your HTC 10 data roam setting.
Turn Data On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to turn the mobile data for your HTC 10™ on or off.
Restrict Data Usage by App - HTC 10™
[Device-Specific Instructions]

Date & Time

Date and Time Settings - HTC 10™
[Device-Specific Instructions]
If your HTC 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - HTC 10™
[Device-Specific Instructions]
View Phone Info - HTC 10™
[Device-Specific Instructions]
Here's how to view phone info for your HTC 10.
View Phone Number - HTC 10™
[Device-Specific Instructions]
Here's how to view the phone number associated with your HTC 10.

Device Settings

Turn Phone Storage Encryption On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to encrypt an SD card on your HTC 10.
Touch Screen Settings - HTC 10™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Font Settings - HTC 10™
[Device-Specific Instructions]
Access Notification Panel - HTC 10™
[Device-Specific Instructions]
Here's how to access notifications on your HTC 10.
Adjust Brightness Settings - HTC 10™
[Device-Specific Instructions]
Here's how to adjust screen brightness on your HTC 10.
Adjust Display Settings - HTC 10™
[Device-Specific Instructions]
Here's how to adjust the display settings on your HTC 10.
Airplane Mode - HTC 10™
[Device-Specific Instructions]
Here's how to turn Verizon network services on/off or if they aren't functioning.
DLNA Settings - HTC 10™
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.
Manage Interruptions - HTC 10™
[Device-Specific Instructions]
If you're not getting incoming calls or messages, here's how to check your do not disturb settings.
Restriction Settings - HTC 10™
[Device-Specific Instructions]
Turn Screen Inversion On / Off - HTC 10™
[Device-Specific Instructions]
If the color scheme on your HTC 10 is reversed, view this.
Turn Screen Rotation On / Off - HTC 10™
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Create a New Google™ Account - HTC 10™
[Device-Specific Instructions]
Here's how to create a new Google account for your HTC 10.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Remove Gmail™ Account - HTC 10™
[Device-Specific Instructions]
Removing then re-adding a Gmail account on your HTC 10 often fixes email issues.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Account Sync Settings - HTC 10™
[Device-Specific Instructions]
Add an Existing Google™ Account - HTC 10™
[Device-Specific Instructions]
Here's how to add an existing Google account to your HTC 10.
Email Account Password and Server Settings - HTC 10™
[Device-Specific Instructions]
Here's how to update the personal email password/server settings for your HTC 10.
Gmail™ Sync - HTC 10™
[Device-Specific Instructions]
If your Google email, contacts, calendar, etc. aren't syncing, here's how to check sync settings.
Add a Personal Email Account - HTC 10™
[Device-Specific Instructions]
Here's how to add an email account to your HTC 10.
Compose and Send Email Message - HTC 10™
[Device-Specific Instructions]
Corporate Email (Exchange ActiveSync®) Data Usage Settings - HTC 10™
[Device-Specific Instructions]
Here's how to modify data usage options for the work email account on your HTC 10.
Corporate Email (Exchange ActiveSync®) Notification Settings - HTC 10™
[Device-Specific Instructions]
If you're not getting notifications for the work email on your HTC 10, here's how to check settings.
Corporate Email (Exchange ActiveSync®) Server Settings - HTC 10™
[Device-Specific Instructions]
If you need to update the work email password/server settings for your HTC 10, view this info.
Corporate Email (Exchange ActiveSync®) Signature Settings - HTC 10™
[Device-Specific Instructions]
Here's how to enter or edit the work email signature on your HTC 10.
Corporate Email (Exchange ActiveSync®) Sync Settings - HTC 10™
[Device-Specific Instructions]
Here's how to adjust the work email sync frequency settings on your HTC 10.
Delete Email Messages - HTC 10™
[Device-Specific Instructions]
Email Account Common Settings - HTC 10™
[Device-Specific Instructions]
Email Account Signature Settings - HTC 10™
[Device-Specific Instructions]
Here's how to enter or edit the personal email signature on your HTC 10.
Remove a Personal Email Account - HTC 10™
[Device-Specific Instructions]
Removing then re-adding an email account on your HTC 10 often fixes email issues.
Reply to an Email Message - HTC 10™
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - HTC 10™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - HTC 10™
[Device-Specific Instructions]
Here's how to ensure your Google-related content (e.g., contacts, apps, etc.) is backed up on your HTC 10.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Turn GPS Location On / Off - HTC 10™
[Device-Specific Instructions]

Home Screen

Add Widgets to Home Screen - HTC 10™
[Device-Specific Instructions]
Here's how to add a widget (weather, clock, calendar, etc.) to a Home screen on your HTC 10.
Add Folders to Home Screen - HTC 10™
[Device-Specific Instructions]
Add Home Screen Panels - HTC 10™
[Device-Specific Instructions]
Here's how to add additional home screen panels to your HTC 10.
Add Shortcuts to Home Screen - HTC 10™
[Device-Specific Instructions]
Remove Home Screen Panels - HTC 10™
[Device-Specific Instructions]
Here's how to remove Home screen panels from your HTC 10.
Remove Items from Home Screen - HTC 10™
[Device-Specific Instructions]
Rename Home Screen Folder - HTC 10™
[Device-Specific Instructions]
Here's how to rename a Home screen folder for your HTC 10.
Set Default Home Screen Panel - HTC 10™
[Device-Specific Instructions]
Here's how to set the default Home screen on your HTC 10.
View Home Screen Panels - HTC 10™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Change Mobile Hotspot Password - HTC 10™
[Device-Specific Instructions]
Here's how to change the Mobile Hotspot password on your HTC 10.
Configure Broadcast Settings - Mobile Hotspot - HTC 10™
[Device-Specific Instructions]
Here's how to change the broadcast channel for mobile hotspot on your HTC 10.
Mobile Hotspot Settings - HTC 10™
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to turn Mobile Hotspot on/off on your HTC 10 which may help if you can't connect to Wi-Fi.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Add a Virtual Private Network - HTC 10™
[Device-Specific Instructions]
Here's how to add a virtual private network (VPN) to your HTC10.
Web Browser - HTC 10™
[Device-Specific Instructions]

Keyboard

Using the Keyboard on Your HTC 10
[Video]
Customize your virtual keyboard with new emojis and settings on your HTC 10 from Verizon.
Length: 2:06

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - HTC 10™
[Device-Specific Instructions]
Here's how to change the language on your HTC 10.

Lock, Unlock, Password & Security

Unlock Screen - HTC 10™
[Device-Specific Instructions]
Here's how to unlock the screen on your HTC 10.
Change Device Password - HTC 10™
[Device-Specific Instructions]
Here's how to change the method used to lock or unlock your HTC 10.
Add Additional Fingerprints - HTC 10™
[Device-Specific Instructions]
Lock Screen Notifications - HTC 10™
[Device-Specific Instructions]
Here's how to manage lock screen notifications on your HTC 10.
Manage Screen Lock Settings - HTC 10™
[Device-Specific Instructions]
Here's how to adjust the screen lock settings for your HTC 10.
Remove Saved Fingerprints - HTC 10™
[Device-Specific Instructions]
Set Up Face Recognition - HTC 10™
[Device-Specific Instructions]
Set Up Fingerprint Recognition - HTC 10™
[Device-Specific Instructions]
Set Up Screen Lock - HTC 10™
[Device-Specific Instructions]
Here's how to setup a pass code on your HTC 10.
Smart Lock - HTC 10™
[Device-Specific Instructions]
Turn Off Screen Lock - HTC 10™
[Device-Specific Instructions]
Here's how to disable the screen lock setting on your HTC 10.

Memory/Storage

Move Files from Internal Storage to SD Card - HTC 10™
[Device-Specific Instructions]
Here's how to move files from your HTC 10 to an SD card.
Insert SD Card - HTC 10™
[Device-Specific Instructions]
Format SD Card - HTC 10™
[Device-Specific Instructions]
Here's how to format the memory card in your HTC 10.
Check Memory - HTC 10™
[Device-Specific Instructions]
Export Contacts to SD Card - HTC 10™
[Device-Specific Instructions]
Remove SD Card - HTC 10™
[Device-Specific Instructions]

Music

Move Music Files to Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer music files between your HTC 10 and a computer.
Move Music Files from Device - HTC 10™
[Device-Specific Instructions]
Here's how to transfer music files between your device and a computer.

Near Field Communication (NFC)

Turn NFC On / Off - HTC 10™
[Device-Specific Instructions]
Near Field Communication (NFC) allows the transfer of data between devices that are a few centimeters apart, typically back-to-back. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Tap & Pay - HTC 10™
[Device-Specific Instructions]

Operating System & Software

HTC 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
View Software Version - HTC 10™
[Device-Specific Instructions]
Here's how to view the software version your HTC 10 is running.
Install Device Software Update - HTC 10™
[Device-Specific Instructions]
Here's how to check for or to install software updates on your HTC 10.
Factory Data Reset (Powered On) - HTC 10™
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Turn SIM PIN On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to turn SIM card lock on or off for your HTC 10.
Insert SIM Card - HTC 10™
[Device-Specific Instructions]
View SIM Card Number - HTC 10™
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - HTC 10™
[Device-Specific Instructions]
Export Contacts to SIM Card - HTC 10™
[Device-Specific Instructions]
Modify SIM PIN - HTC 10™
[Device-Specific Instructions]
Remove SIM Card - HTC 10™
[Device-Specific Instructions]
Unblock SIM PIN - HTC 10™
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Set Ringtones - HTC 10™
[Device-Specific Instructions]
Here's how to set the default ringtone on your HTC 10.
Save a Ringtone - HTC 10™
[Device-Specific Instructions]
Here's how to save a ringtone using your HTC 10.
Volume Controls - HTC 10™
[Device-Specific Instructions]
If your HTC 10 doesn't vibrate or make sounds when receiving texts, emails or alerts, here's how to adjust settings.
Personal Audio Profile on Your HTC 10
[Video]
Learn to fine tune your audio settings by using the Personal Audio Profile on your HTC 10 from Verizon.
Length: 1:40
Speakerphone - HTC 10™
[Device-Specific Instructions]
Here's how to use the speakerphone function on your HTC 10.
Vibrate Mode - HTC 10™
[Device-Specific Instructions]
BoomSound Settings - HTC 10™
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - HTC 10™
[Device-Specific Instructions]
Here's how to view the signal strength on your HTC 10.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Text Message Notification Settings - HTC 10™
[Device-Specific Instructions]
Here's how to configure notification settings for the default text messaging (SMS) app on your HTC 10.
Cut, Copy and Paste Text - HTC 10™
[Device-Specific Instructions]
View Text Messages - HTC 10™
[Device-Specific Instructions]
Here's how to view text (SMS) messages on your HTC 10.
Delete Messages - HTC 10™
[Device-Specific Instructions]
Here's how to delete text (SMS) messages from your HTC 10.
Auto Receive Messages - HTC 10™
[Device-Specific Instructions]
If you're not receiving multimedia (picture / video) messages via the Messages app on your HTC 10, here's how to change settings.
Create and Send a Text Message - HTC 10™
[Device-Specific Instructions]
Here's how to create and send a text (SMS) message using your HTC 10.
Text Message Signature - HTC 10™
[Device-Specific Instructions]
Here's how to add, remove or edit the text message signature on your HTC 10.
Turn Message Delivery Confirmation Setting On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to receive delivery confirmation for messages sent from your HTC 10.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - HTC 10™
[Device-Specific Instructions]
Set Up Printing - HTC 10™
[Device-Specific Instructions]

TV

Wireless Display - HTC 10™
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - HTC 10™
[Device-Specific Instructions]
Here's how to change the TTY settings on your HTC 10.

Wallpapers/Theme

Set Wallpaper - HTC 10™
[Device-Specific Instructions]
Here's how to set or change the wallpaper on your HTC 10.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Network Mode Settings - HTC 10™
[Device-Specific Instructions]
Here's how to check Network Mode Settings if you're having issues with calls, messages or data services.
Access Wi-Fi Direct - HTC 10™
[Device-Specific Instructions]
Here's how to access Wi-Fi Direct on your HTC 10.
Add a Wi-Fi Network - HTC 10™
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - HTC 10™
[Device-Specific Instructions]
Here's how to allow your HTC 10 to auto switch between Wi-Fi and mobile data.
Manually Add a Wi-Fi Network - HTC 10™
[Device-Specific Instructions]
Here's how to add a Wi-Fi network to your HTC 10 if the one you want doesn't display.
Remove Wi-Fi Connection - HTC 10™
[Device-Specific Instructions]
Reset Network Settings - HTC 10™
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - HTC 10™
[Device-Specific Instructions]
Here's how to turn Wi-Fi on/off. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

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