HTC Desire® 530 - Support Overview

Find device-specific support and online tools for your HTC Desire 530.

Filter all topics below.


Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

HTC Desire® 530 - Activate / Set Up Device

Here's how to complete a quick setup of your Desire 530.

HTC Desire® 530 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your HTC Desire 530 on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

HTC Desire® 530 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Desire 530.

Back Up & Transfer Content

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

HTC Desire® 530 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Desire 530.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

HTC Desire® 530 - View Signal Strength

Here's how to view signal strength on the HTC Desire 530.

HTC Desire® 530 Simulator: Charging Your Phone

A visual guide on how to charge your HTC Desire 530.

HTC Desire® 530 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your HTC Desire 530.

HTC Desire® 530 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your HTC Desire 530.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

HTC Desire® 530 - Extend Battery Life

Here's how to improve the battery life for your Desire 530.

HTC Desire® 530 - Power Saver Settings

Here's how to manage 'Battery / Power saver' settings on your HTC Desire 530 to improve battery performance.

HTC Desire® 530 - Soft Reset

Here's how to perform a soft reset on your Desire® 530 if it crashes and resets, freezes or runs slow.

HTC Desire® 530 - Soft Reset (Frozen / Unresponsive Screen)

View this info if your Desire 530 is unresponsive, frozen or won't power on or off.

HTC Desire® 530 - Turn Power Saver On / Off

Here's how to turn 'Battery / Power saver' on or off to help manage battery performance for your Desire 530.

HTC Desire® 530 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your HTC Desire 530.

HTC Desire® 530 Simulator: Using Extreme Power Saving Mode

Learn how to switch to Emergency mode to save your HTC Desire 530's battery life for the most important functions.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (HTC)

Battery optimization helps conserve battery power on your HTC device and is turned on by default.

Bluetooth

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

HTC Desire 530 - Turn Bluetooth On / Off

Here's how to turn bluetooth on or off on your Desire 530 and make it visible to other devices for pairing.

HTC Desire® 530 - Send Contact via Bluetooth®

Here's how to send a contact on your HTC Desire 530 via Bluetooth.

HTC Desire® 530 Simulator: Pairing with a Bluetooth® Device

See how to pair your HTC Desire 530 with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

HTC Desire® 530 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Desire 530 with other Wi-Fi capable devices.

HTC Desire® 530 - Add a Speed Dial

Here's how to add a speed dial to your Desire 530.

HTC Desire® 530 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Desire 530.

HTC Desire® 530 - Call a Number

Here's how to place a call from your Desire 530.

HTC Desire® 530 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Desire 530 and your dialpad entries aren't recognized, view this info.

HTC Desire® 530 - Place a Conference Call

Here's how to place a conference call from your Desire 530.

HTC Desire® 530 - Redial

"Here's how to manually redial a number called from your Desire 530.

HTC Desire® 530 - Remove a Speed Dial

Here's how to remove a speed dial from your Desire 530.

HTC Desire® 530 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Desire 530.

HTC Desire® 530 - View / Delete Call History

To view or clear the call history on your HTC Desire 530, check out this info.

HTC Desire® 530 Simulator: Calling a Contact

An interactive guide on how to call a contact using your HTC Desire 530.

HTC Desire® 530 Simulator: Calling a New Number

Discover how to use your HTC Desire 530 to call a new number.

HTC Desire® 530 Simulator: Changing the Ringtone

Learn how to change the ringtone on your HTC Desire 530.

HTC Desire® 530 Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your HTC Desire 530.

HTC Desire® 530 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your HTC Desire 530.

HTC Desire® 530 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your HTC Desire 530.

HTC Desire® 530 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your HTC Desire 530.

HTC Desire® 530 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your HTC Desire 530.

HTC Desire® 530 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your HTC Desire 530.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android™ - Place a Voice Call

Here's how to place a Voice Call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android™ - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

HTC Desire® 530 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Desire 530.

HTC Desire® 530 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your HTC Desire 530 to a computer.

HTC Desire® 530 - Move Pictures / Videos to Device

To transfer or move picture/video files between your device and a computer/PC or a removable memory/SD card, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

HTC Desire® 530 - Record and Share a Video

Here's how to record and send a video using your Desire 530.

HTC Desire® 530 - Share Picture from Gallery

Here's how to share a saved picture from your Desire 530.

HTC Desire® 530 - Share Video from Gallery

Here's how to share a saved video from your Desire 530.

HTC Desire® 530 - Take and Share a Picture

Here's how to take and share a picture from your Desire 530.

HTC Desire® 530 - View Pictures / Videos

Here's how to view pictures and/or videos on your Desire 530.

HTC Desire® 530 Simulator: Accessing the Camera from the Lock Screen

Discover how to take a picture using your HTC Desire 530.

HTC Desire® 530 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your HTC Desire 530.

HTC Desire® 530 Simulator: Recording a Video

Learn how to record a video using your HTC Desire 530.

HTC Desire® 530 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your HTC Desire 530.

HTC Desire® 530 Simulator: Taking a Picture

Discover how to take a picture using your HTC Desire 530.

HTC Desire® 530 Simulator: Taking a Picture While Recording a Video

See how to take a picture while recording a video on your HTC Desire 530.

HTC Desire® 530 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your HTC Desire 530.

HTC Desire® 530 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your HTC Desire 530.

HTC Desire® 530 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your HTC Desire 530.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

HTC Desire® 530 - Tethered Modem Connection

Here's how to use your Desire 530 as a modem to connect to the internet via USB or Bluetooth.

HTC Desire® 530 - USB Debugging Mode

Here's how to facilitate a connection between your Desire 530 and a computer with the Android SDK.

HTC Desire® 530 - Windows® Device Manager Conflicts

Here's how to resolve conflicts if your HTC Desire 530 can't transfer media files to a computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

HTC Desire® 530 - Add a Contact

Here's how to add a contact to your Desire 530.

HTC Desire® 530 - Contact Display Options

Here's how to configure how your contacts display on your Desire 530.

HTC Desire® 530 - Delete a Contact

Here's how to remove a contact from your Desire 530.

HTC Desire® 530 - Edit a Contact

Here's how to edit a contact on your Desire 530.

HTC Desire® 530 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Desire 530.

HTC Desire® 530 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Desire 530 .

HTC Desire® 530 - Link / Unlink Contacts

Here's how to link or unlink contacts on your Desire 530. This may also help If you have duplicate or missing contacts.

HTC Desire® 530 - Send Contact via Bluetooth®

Here's how to send a contact on your HTC Desire 530 via Bluetooth.

HTC Desire® 530 - View Contact Sync Source

Here's how to view where a phonebook contact on your HTC Desire 530 was imported from.

HTC Desire® 530 Simulator: Adding a Contact

Learn how to add a new contact to your HTC Desire 530.

HTC Desire® 530 Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your HTC Desire 530.

HTC Desire® 530 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your HTC Desire 530.

HTC Desire® 530 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your HTC Desire 530 without looking at it.

HTC Desire® 530 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your HTC Desire 530.

HTC Desire® 530 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your HTC Desire 530.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

HTC Desire® 530 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Desire 530 on or off.

HTC Desire® 530 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Desire 530.

HTC Desire® 530 - Turn Data On / Off

To turn the mobile data for your HTC Desire® 530 on or off, follow these steps.

HTC Desire® 530 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Desire 530 uses.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

HTC Desire® 530 - Set Date and Time

If your Desire 530 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - HTC

Here's how to check your HTC device for water damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

HTC Desire® 530 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Desire 530.

HTC Desire® 530 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Desire 530.

HTC Desire® 530 - View Phone Number

Here's how to view the phone number for your Desire 530.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

HTC Desire 530 Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Desire 530.

HTC Desire® 530 - Manage Do Not Disturb Settings

If your Desire 530 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

HTC Desire® 530 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Desire 530, view this info.

HTC Desire® 530 - Turn Screen Inversion On / Off

If the color scheme on your Desire 530 is reversed, view this.

HTC Desire® 530 - Turn Screen Rotation On / Off

If the display on your Desire 530 doesn't rotate, this shows how to fix it.

HTC Desire® 530 Simulator: Accessing Settings

Explore how to access settings on your HTC Desire 530 to change alert sounds, turn off GPS and more.

HTC Desire® 530 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your HTC Desire 530 by adjusting the screen timeout.

HTC Desire® 530 Simulator: Changing Roaming Settings for a Trip

Find out how to manage data usage on your HTC Desire 530.

HTC Desire® 530 Simulator: Configuring Location Settings

Learn how to manage location settings on your HTC Desire 530.

HTC Desire® 530 Simulator: Managing Data Usage

Discover how to manage data usage on your HTC Desire 530.

HTC Desire® 530 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your HTC Desire 530 to Airplane mode.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

HTC Desire® 530 - Add a Personal Email Account

Here's how to add a personal email account to your Desire 530.

HTC Desire® 530 - Add an Existing Google™ Account

Here's how to add your Gmail account to your Desire 530.

HTC Desire® 530 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Desire 530 if you're not receiving email and app notifications.

HTC Desire® 530 - Compose and Send Email Message

Here's how to create and send an email message from your Desire 530.

HTC Desire® 530 - Create a New Google™ Account

Here's how to create a new Google account on your Desire 530.

HTC Desire® 530 - Delete Email Messages

Here's how to delete email messages from your Desire 530.

HTC Desire® 530 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your HTC Desire 530.

HTC Desire® 530 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your HTC Desire 530, view this info.

HTC Desire® 530 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Desire 530, view this info.

HTC Desire® 530 - Email Account Password and Server Settings

To update the personal email password/server settings for your HTC Desire 530, view this info.

HTC Desire® 530 - Email Account Signature Settings

To enter or edit the personal email signature on your HTC Desire 530, view this info.

HTC Desire® 530 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Desire 530, view this info.

HTC Desire® 530 - Manage Corporate Email Settings

Here's info on updating work email settings for your Desire 530.

HTC Desire® 530 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Desire 530.

HTC Desire® 530 - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Desire 530 often fixes email issues.

HTC Desire® 530 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Desire 530 often fixes email issues.

HTC Desire® 530 - Remove a Personal Email Account

Here's how to remove an email account from your Desire 530. Removing then re-adding the account often fixes email issues.

HTC Desire® 530 - Reply to an Email Message

Here's how to reply to an email message from your Desire 530.

HTC Desire® 530 - Set Up Corporate Email (Exchange ActiveSync®)

To add a work email account on your Desire 530, view this info.

HTC Desire® 530 - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Desire 530.

HTC Desire® 530 - View Email Messages

Here's how to view email messages on your Desire 530.

HTC Desire® 530 Simulator: Attaching a File to an Email

Learn how to attach a file, like a document or photo, to an email with your HTC Desire 530.

HTC Desire® 530 Simulator: Forwarding an Email

Learn how to forward an email on your HTC Desire 530.

HTC Desire® 530 Simulator: Replying to an Email

Discover how to reply to an email on your HTC Desire 530.

HTC Desire® 530 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your HTC Desire 530.

HTC Desire® 530 Simulator: Setting Up Corporate Email

Learn how to access your work email on your HTC Desire 530.

HTC Desire® 530 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your HTC Desire 530.

HTC Desire® 530 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your HTC Desire 530.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

HTC Desire® 530 - Turn GPS Location On / Off

Here's how to turn GPS location for your Desire 530 on or off.

Google Backup & restore

HTC Desire® 530 - Google™ Backup and Restore Options

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Desire 530.

Home Screen

HTC Desire® 530 - Access Notification Panel

Here's how to open the notification panel on your Desire 530.

HTC Desire® 530 - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Desire 530.

HTC Desire® 530 - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Desire 530.

HTC Desire® 530 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your HTC Desire 530.

HTC Desire® 530 - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Desire 530.

HTC Desire® 530 - Rename Home Screen Folder

Here's how to rename a home screen folder on your Desire 530.

HTC Desire® 530 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Desire 530 when the screen is locked.

HTC Desire® 530 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Desire 530.

HTC Desire® 530 Simulator: Adding Apps and Widgets to the Home Screen

See how to place apps and widgets on the Home screen of your HTC Desire 530 for quick access to them.

HTC Desire® 530 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your HTC Desire 530 to help organize your apps.

HTC Desire® 530 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your HTC Desire 530.

HTC Desire® 530 Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your HTC Desire 530.

HTC Desire® 530 Simulator: Removing Apps and Widgets from the Home Screen

Discover how to remove apps and widgets from the Home screen of your HTC Desire 530.

HTC Desire® 530 Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your HTC Desire 530.

Hotspot

HTC Desire® 530 - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your HTC Desire 530, view this info.

HTC Desire® 530 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, hotspot name, etc.) on your Desire 530.

HTC Desire® 530 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot feature for your HTC Desire 530 on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

HTC Desire® 530 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Desire 530.

HTC Desire® 530 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Desire 530.

HTC Desire® 530 - Open Web Browser

Here's how to open the default web browser on your Desire 530.

HTC Desire® 530 Simulator: Bookmarking a Website

Learn how to bookmark a website on your HTC Desire 530, so it's easy to find later.

HTC Desire® 530 Simulator: Navigating to a Website

Discover how to find a website using your HTC Desire 530.

HTC Desire® 530 Simulator: Searching the Web Using Your Voice

Find out how to search the web using your voice with your HTC Desire 530.

HTC Desire® 530 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC Desire 530.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

HTC Desire® 530 - Language Selection

Here's how to manage languages on your Desire 530.

HTC Desire® 530 Simulator: Changing the Language

Discover how to change the language settings on your HTC Desire 530.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

HTC Desire® 530 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Desire 530.

HTC Desire® 530 - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your Desire 530.

HTC Desire® 530 - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your Desire 530.

HTC Desire® 530 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Desire 530.

HTC Desire® 530 - Turn Off Screen Lock

To disable the screen lock setting on your Desire 530, check out this info.

HTC Desire® 530 - Unlock Screen

To unlock the screen on your Desire 530, check out this info.

HTC Desire® 530 Simulator: Setting Screen Security

A visual guide for setting screen security on your HTC Desire 530 to help protect your private information.

HTC Desire® 530 Simulator: Unlocking the Screen

Learn how to unlock the screen on your HTC Desire 530.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

HTC Desire 530 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card into your Desire 530.

HTC Desire® 530 - Check Device Storage

Here's how to check available space if your Desire 530 runs slow / crashes, apps freeze or you can't save media.

HTC Desire® 530 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Desire 530.

HTC Desire® 530 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Desire 530.

HTC Desire® 530 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Desire 530 .

HTC Desire® 530 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Desire 530 to an SD / memory card.

HTC Desire® 530 - Turn Phone Storage Encryption On / Off

Here's how to turn phone storage encryption on or off for your Desire 530.

HTC Desire® 530 Simulator: Inserting and Removing a microSD Card

See how to put in and take out a microSD card from your HTC Desire 530 to add memory for photos, videos, music, documents and more.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Mobile Hotspot

HTC Desire® 530 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your HTC Desire 530 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

HTC Desire® 530 - Move Music Files from Device

Here's how to transfer music files from your Desire 530 to a computer.

HTC Desire® 530 - Move Music Files to Device

Here's how to transfer music files from a computer to your Desire 530.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

HTC Desire® 530 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your HTC Desire 530.

HTC Desire® 530 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your HTC Desire 530.

HTC Desire® 530 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your HTC Desire 530.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

HTC Desire 530 Prepaid Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

HTC Desire 530 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

HTC Desire® 530 - Factory Data Reset (Powered Off)

If your Desire 530 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

HTC Desire® 530 - Factory Data Reset (Powered On)

If your HTC Desire 530 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

HTC Desire® 530 - Install Device Software Update

To check for or to install software updates on your HTC Desire 530, view this info.

HTC Desire® 530 - View the Software Version

Here's how to view the software version your Desire 530 is running.

Software Upgrade Assistant (HTC) - Repair Assistant

Here's how to repair the software on your HTC device if the software update failed.

Software Upgrade Assistant (HTC) - Software Update

Here's how to upgrade software on your HTC device if the software update failed.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

HTC Desire 530 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Desire 530.

HTC Desire® 530 - Modify SIM PIN

Here's how to change the SIM card lock code on your HTC Desire 530.

HTC Desire® 530 - Turn SIM PIN On / Off

Here's how to turn the SIM card lock code for your Desire 530 on or off.

HTC Desire® 530 - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Desire 530.

HTC Desire® 530 - View SIM Card Number

Here's how to view the SIM card number associated with your Desire 530.

HTC Desire® 530 Simulator: Inserting and Removing the Nano SIM Card

Discover how to put in and take out a nano SIM card from your HTC Desire 530.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

HTC Desire® 530 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your HTC Desire 530.

HTC Desire® 530 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your HTC Desire 530 to help protect your account.

HTC Desire® 530 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your HTC Desire 530.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

HTC Desire® 530 - BoomSound Settings

Here's how to adjust the BoomSound settings on your Desire 530.

HTC Desire® 530 - Use Speakerphone

To utilize the speakerphone functionality on your Desire 530, view this info.

HTC Desire® 530 - Vibrate Mode

Here's how to turn vibrate mode for your Desire 530 on or off.

HTC Desire® 530 - Volume Controls

Here's how to adjust the volume if your Desire 530 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

HTC Desire® 530 - Auto Receive Messages

If your Desire 530 is not receiving multimedia (picture / video) messages, view this info.

HTC Desire® 530 - Create and Send a Text Message

Here's how to create and send a text message via the Messages + app on your Desire 530.

HTC Desire® 530 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Desire 530.

HTC Desire® 530 - Delete Messages

Here's how to delete text messages from your Desire 530 via the Message+ app.

HTC Desire® 530 - Text Message Notification Settings

Here's how to turn text message notifications for your Desire 530 on or off via the Message+ app.

HTC Desire® 530 - Text Message Signature

To add, remove or edit the text message signature on your Desire 530, view this info.

HTC Desire® 530 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your HTC Desire 530, view this.

HTC Desire® 530 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your HTC Desire 530.

HTC Desire® 530 - View Text Messages

Here's how to view text messages via the Message+ app on your Desire 530.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Android Smartphone - Auto Receive Messages

Here's how to manage Auto Receive Messages settings via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Create and Send a Text Message

Here's how to create and send a text message via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Text Message Notification Settings

Here's how to manage text message notification settings via the Verizon Messages (Message+) app on your Android smartphone.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

HTC Desire® 530 - Capture a Screenshot

Here's how to capture a screenshot on your Desire 530.

HTC Desire® 530 - Set Up Printing

Here's how to set up and add a printer to your Desire 530.

HTC Desire® 530 Simulator: Finding Additional Help

See how to find videos and tutorials to learn more about using your HTC Desire 530.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

HTC Desire® 530 - Manage TTY Settings

To change the TTY settings on your Desire 530, check out this info.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

HTC Desire® 530 - Set Wallpaper

Here's how to set the Home screen image on your Desire 530.

HTC Desire® 530 Simulator: Changing the Theme

Discover how to change the device theme on your HTC Desire 530.

HTC Desire® 530 Simulator: Changing the Wallpaper

Find out how to change the background of the Home screen on your HTC Desire 530.

Wi-Fi & Network

HTC Desire® 530 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your HTC Desire 530.

HTC Desire® 530 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Desire 530 to auto switch between Wi-Fi and mobile data, view this.

HTC Desire® 530 - Manually Add a Wi-Fi Network

If the Wi-Fi network you want to add to your Desire 530 doesn't display, here's how.

HTC Desire® 530 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your HTC Desire 530.

HTC Desire® 530 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your HTC Desire 530, view this info.

HTC Desire® 530 - Reset Network Settings

Here's how to reset settings if your HTC Desire 530 can't connect to data or send / receive messages.

HTC Desire® 530 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Desire 530 on or off.

HTC Desire® 530 Simulator: Connecting to a Wi-Fi Network

Learn how to use your HTC Desire 530 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.