Select Your Device
DuraForce PRO with Sapphire Shield
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Samsung 3G Network Extender
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy J3 V
Verizon Ellipsis® 8
Droid Turbo by Motorola
Apple® iPhone® 4s
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
LG G4™
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
GizmoGadget™ by LG
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
GizmoPal™
GizmoPal® 2 by LG
Samsung Galaxy S® III
Hum by Verizon
DROID MAXX 2
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Note® 3
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G Vista
Samsung 4G LTE Network Extender
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID RAZR M by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon LTE Internet and Home Phone
Samsung Galaxy Note7
Stylo™ 2 V
Brigadier™ by Kyocera
V20™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
DuraXV
LG K8 V
LG Extravert™ 2
Samsung Convoy® 4
Samsung Convoy™ 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto G™ by Motorola
Microsoft Lumia 735
Verizon 4G LTE Broadband Router
HTC Desire® 530
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
HTC One® (M8)
Ellipsis™ Jetpack® MHS815L
DROID ULTRA by MOTOROLA
Moto Z Droid Edition
iPad® Pro
Verizon 4G LTE USB Modem 551L
Moto G Play
Samsung Brightside™
Gear S2
Samsung Gusto® 2
Samsung Galaxy Note® II
Samsung Convoy™ 2
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab E
LG Octane™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
HTC One M9
iPad® Air 2
Samsung Intensity™ II
Galaxy Note® Edge
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
DROID TURBO 2 - Designed by You
Galaxy Tab E (8.0)
Gear S®
DROID RAZR by MOTOROLA
Nokia Lumia 928
HTC Desire® 626
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
Verizon Wireless AirCard® 595
Moto X™ by Motorola
Apple® iPad® mini with Retina display
DROID by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Nokia Lumia 822
LG Optimus Zone™ 2 Prepaid
HTC 10™
Moto E™ Prepaid
LG Revere®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 2
LG Terra™
HTC One®
Samsung Galaxy Tab S2
Transpyre™ Prepaid
ZenPad™ Z10
Microsoft Surface 3
LG Accolade™
Kyocera DuraXV+
Samsung Convoy™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad Pro™ (9.7-inch)
LG Exalt™II
Samsung Intensity™ III
Ellipsis® Kids
LG Optimus Exceed™ 2
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad® Air™
ZenPad™ Z8
G Pad™ 10.1 LTE
Samsung Galaxy S® III mini
Pantech Breakout™
LG Revere® 2
Samsung Gusto®
LG enV®3
Blackberry Classic
Nokia Lumia Icon
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Samsung Galaxy Tab® (10.1)
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine®
Apple® iPad® mini
LG G Pad™ X8.3
Verizon Ellipsis™ 8 HD
G Pad™ 7.0 LTE
DROID DNA by HTC
Lancet™ for Android™
BlackBerry® Z10 smartphone
iPad® mini 4
Verizon Wireless USB760 Modem
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Lancet™
LG Vortex™
Samsung Haven™
Enact™ by LG
LG Cosmos™
LG VX8300
Samsung Galaxy S® 4 mini
DROID RAZR HD by MOTOROLA
Lucid™3 by LG
BlackBerry® Q10 smartphone
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
Samsung Galaxy Camera®
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Casio G'zOne Boulder®
LG enV®2
Watch Urbane™ 2nd Edition LTE
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Motorola XOOM™ 4G LTE
Pantech Hotshot™
DROID X by MOTOROLA
LG Dare™
LG enV® TOUCH
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
LG Extravert™
Apple® iPad® with Retina display
Lucid™2 by LG
Samsung Smooth™
DROID X2 by MOTOROLA
HTC One® max
BlackBerry® Z30 smartphone
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Intensity™
Spectrum™ 2 by LG
Galaxy Nexus by Samsung
BlackBerry® Bold 9650 smartphone
LG VX5500
Samsung Galaxy Tab® 4 (8.0)
HTC One® remix
Verizon GizmoTab™
Lucid™ by LG
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Alias™ 2
Samsung Knack™
LG Cosmos™ Touch
Pantech Perception™
LG Migosm
iPad® mini 3
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Note® Pro
LG VX5400
Samsung Gear S2 classic
Samsung Illusion™
Pantech Jest™ 2
Nokia Lumia 2520
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung SCH-u340
Samsung Galaxy Tab® S
LG Optimus Zone™
HTC Desire® 612
Nokia 2366i
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Google Nexus 7
Samsung Galaxy™ Stratosphere™
Samsung ATIV SE™
THUNDERBOLT™ by HTC
HP Elite x2 1012
Casio G'zOne Rock™
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UM175 USB Modem
HTC Rhyme™
Motorola W385
Samsung Galaxy Legend™
DROID CHARGE by SAMSUNG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Intuition™ by LG
Sony Xperia® Z2
Pantech Marauder™
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy Tab® (7.7)
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Reality™
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless USB720 Modem
LG VX8360
Samsung ATIV Odyssey™
BlackBerry® Curve™ 8330 smartphone
Spartan GoCam™
Verizon Wireless G'zOne Type-S
Samsung Juke
Casio G'zOne Brigade®
Samsung Galaxy View
HP Spectre x2
Verizon Wireless AirCard® 595U USB Modem
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Alias™
Delphi Connect
LG Ally™
Apple® iPad®
LG Voyager™
Moto X™ - Designed by You
Verizon Wireless Escapade®
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u410
Luge™ by Motorola Prepaid
LG VX8350
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
Spectrum™ by LG
Pantech Caper™ Prepaid
Samsung Galaxy Note® 10.1
Samsung SCH-a870
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless USB727 Modem
Verizon Wireless Coupe™
Pantech Crux™
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless Salute™
Sierra Wireless AirCard® 555D
LG Chocolate®
LG VX5300
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Samsung SCH-a930
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
Motorola MOTO™ VU204
Casio EXILIM
Revolution™ by LG
Samsung Omnia® II
DROID XYBOARD 10.1 by MOTOROLA
Motorola XOOM™
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola V325
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™
Motorola MOTOKRZR K1m
HP® Mini 1151NR Netbook
LG enV®
Verizon Wireless CDM8975
Motorola E815
LG VX5200
LG VX3200
Samsung SCH-u540
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless Razzle™
Sharp KIN™ ONE
LG Enlighten®
Motorola Entice™
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
BlackBerry® Torch™ 9850 smartphone
Samsung N150 Netbook
LG VX8100
LG VX6100
Samsung Zeal™
Motorola W315
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC Trophy™
Samsung Trance™
Samsung Gem™
DROID ERIS by HTC
Pantech PN-210
Samsung SCH-a650
Blackberry Classic Non-Camera
Samsung Continuum™
Samsung SCH-a950
Samsung FlipShot®
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
LG Versa™
LG VX3300
Motorola CITRUS™
Nokia 6205
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Glyde™
Pantech PN-215
BlackBerry® Curve™ 8530 smartphone
Motorola V60s
Verizon Wireless CDM 7075
LG Clout™
Pantech PN-820
Nokia 7705 Twist™
BlackBerry® Curve™ 9310 smartphone
Motorola V325i
Sharp KIN™ TWO
LG VENUS™
Motorola MOTO Q™ 9c
LG VX6000
Samsung i700 Pocket PC
Samsung Rogue™
Samsung SCH-u550
Motorola Krave™ ZN4
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Classic Prepaid
LG VX8700
Nokia 7205 Intrigue™
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a310
DROID R2D2 by MOTOROLA
Verizon Wireless PN-300
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola RAZR V3m in Gray
Samsung SCH-a670
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung Sway™
Kyocera SE47
Nokia 3589i
Verizon Wireless Adamant™
Kyocera KX444
LG VX4650
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 2605 Mirage
Motorola Rival™
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
LG Fathom®
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
Nokia 6315i
Samsung SCH-u620
LG VX4500
Compaq® Mini CQ10-688nr Netbook
Sharp KIN™ ONEm
Nokia 6015i Prepaid
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Bold 9930 Prepaid Monthly
Kyocera KX2
Jest™
Nokia 2128i
HTC Merge®
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-i760
Samsung SCH-a630
Kyocera K323
Kyocera KPC650
LG Glance™
Motorola V265
Kyocera K404
Motorola V710
Samsung SCH-a795
Samsung SCH-a530
Nokia 2285
Nokia 6236i
Samsung Renown™
Samsung SCH-i830
Kyocera KX1v
Motorola T720
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Saga™
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Motorola C343
Samsung SCH-a990
Motorola T730
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
The all new HTC One (M8) - Dot View
[Video]
The HTC Dot View phone case lets you answer calls, see alerts and notifications, and the time, all while offering protection to your HTC One (M8).
Length: 1:10

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Initial Setup - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
This shows how to install HTC Software Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your HTC One (M8) - Existing Customers
[How to Use Guide]
HTC One® (M8) activation and setup guide for new Verizon Wireless customers
Activating Your HTC One (M8) - New Customers
[How to Use Guide]
HTC One® (M8) activation and setup guide for new Verizon Wireless customers
What do I have to do to give a device to someone else?
[Community]
hi there,i just got the new htc one m8 in the mail and i plan on giving it to a friend of mine.i havent done a thing to the phone,basically i need to know what i have to do to give her the phone.do i need to activate it on my account then deactivate it before giving to her or can i just remove sim card...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Media Share - The all new HTC One® (M8)
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Signal Strength - The all new HTC One® (M8)
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
HTC One® M8 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your HTC One M8.
HTC One® M8 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your HTC One M8.
Quick Settings - The all new HTC One® (M8)
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - The all new HTC One® (M8)
[Device-Specific Instructions]
Soft reset can help if your All New HTC One is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Battery Manager - The all new HTC One® (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your HTC One M8.
Is the HTC One M8 configured for wireless charging?
[Community]
I'm trying to find out how you can tell or if the HTC One M8 is configured for wireless charging?  If not, how does one go about setting it up for wireless charging or is it even possible? Thanks
Is the battery replaceable on the HTC One M8?
[Community]
Is the HTC One M8 battery replaceable?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
HTC One® M8 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your HTC One M8 with your Bluetooth device.
HTC One® M8 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Find out how to wirelessly send photos using Bluetooth on your HTC One M8.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - The all new HTC One® (M8)
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
DTMF - The all new HTC One® (M8)
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Redial - The all new HTC One® (M8)
[Device-Specific Instructions]
Dial a Number - The all new HTC One® (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your HTC One M8.
HTC One® M8 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your HTC One M8 to call a new number.
HTC One® M8 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your HTC One M8.
HTC One® M8 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your HTC One M8.
HTC One® M8 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your HTC One M8.
HTC One® M8 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your HTC One M8.
HTC One® M8 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your HTC One M8.
Is there a limit to the number of people on a conference call?
[Community]
How many different phone numbers are allowed on a conference call?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
The all new HTC One (M8) - Duo Effects
[Video]
Your HTC One (M8) can transform the photos you take with amazing effects.
Length: 1:28
The all new HTC One (M8) - Zoe Camera
[Video]
Zoe Camera lets you take photos, videos, and videos with burst shots on the HTC One (M8).
Length: 1:20
HTC One® M8 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your HTC One M8.
HTC One® M8 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your HTC One M8.
HTC One® M8 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your HTC One M8.
HTC One® M8 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC One M8.
HTC One® M8 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your HTC One M8.
HTC One® M8 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your HTC One M8.
HTC One® M8 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on yourHTC One M8.
HTC One® M8 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your HTC One M8.
HTC One® M8 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your HTC One M8.
HTC One® M8 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your HTC One M8.
The all new HTC One (M8) - Motion Launch
[Video]
Learn tips and tricks for using gestures on your HTC One (M8).
Length: 1:32
The all new HTC One (M8) - UFocus
[Video]
Did you ever miss a photo op while waiting for the camera to focus? With Ufocus on the HTC One (M8) just take the picture now, and focus later.
Length: 1:11

Computer/PC Connectivity

USB Debugging Mode - The all new HTC One® (M8)
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Caller-ID Image - The all new HTC One® (M8)
[Device-Specific Instructions]
Edit a Contact - The all new HTC One® (M8)
[Device-Specific Instructions]
Add a Contact - The all new HTC One (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your HTC One M8.
HTC One® M8 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your HTC One M8.
HTC One® M8 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your HTC One M8.
HTC One® M8 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your HTC One M8 without looking at it.
HTC One® M8 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your HTC One M8.
HTC One® M8 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your HTC One M8.
View Contact Sync Source - The all new HTC One® (M8)
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - The all new HTC One® (M8)
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]

Device Settings

Set Up Printing - The all new HTC One (M8)
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
DTMF - The all new HTC One® (M8)
[Device-Specific Instructions]
Accelerometer Rotation - The all new HTC One® (M8)
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - The all new HTC One® (M8)
[Device-Specific Instructions]
Does the HTC One M8 support 3G when 4G is not available?
[Community]
Does the HTC One M8 support 3G in areas where 4G is not available or do you just not get data services?
HTC One® M8 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your HTC One M8 to change alert sounds, turn off GPS and more.
HTC One® M8 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your HTC One M8 by adjusting the screen timeout.
HTC One® M8 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your HTC One M8.
HTC One® M8 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your HTC One M8.
HTC One® M8 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your HTC One M8.
HTC One® M8 Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your HTC One M8.
HTC One® M8 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC One M8 to Airplane mode.
How do you manually turn on the desktop dock mode?
[Community]
I guess this is the opposite issue many have, but I would like to know how to turn ON the desktop dock mode on my HTC One M8.I had gotten used to my old Motorola Droid's dock mode and would like to be able to use it with my new phone.
I lost my LTE connection. How do I get it back?
[Community]
I seem to have lost my LTE connectivity.  For the past few weeks, all I ever get is 3G when all around me are on LTE. If i turn the phone to LTE-only mode I get no network availalble.  Anyone else had this problem?
Quick Settings - The all new HTC One® (M8)
[Device-Specific Instructions]
Quiet Hours - HTC One® (M8) for Windows®
[Device-Specific Instructions]
System Select - The all new HTC One® (M8)
[Device-Specific Instructions]
Turn Screen Inversion On / Off - HTC One® (M8)
[Device-Specific Instructions]
If the color scheme on your HTC One (M8) is reversed, view this.
Where is the liquid damage indicator on the HTC One M8?
[Community]
Does anyone know where the liquid damage indicator is on the HTC one m8???

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - The all new HTC One® (M8)
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - The all new HTC One® (M8)
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Sync - The all new HTC One® (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your HTC One M8.
HTC One® M8 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your HTC One M8.
HTC One® M8 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your HTC One M8.
HTC One® M8 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your HTC One M8.
HTC One® M8 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your HTC One M8.
HTC One® M8 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your HTC One M8.
HTC One® M8 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your HTC One M8.
Remove Corporate Email Account (Exchange ActiveSync®) - The all new HTC One® (M8)
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - The all new HTC One® (M8)
[Device-Specific Instructions]

Home Screen

Window Shade - The all new HTC One® (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your HTC One M8 for quick access to them.
HTC One® M8 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your HTC One M8 to help organize your apps.
HTC One® M8 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your HTC One M8.
HTC One® M8 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
See how to remove widgets and apps from the Home screen of your HTC One M8.
How do you manually turn on the desktop dock mode?
[Community]
I guess this is the opposite issue many have, but I would like to know how to turn ON the desktop dock mode on my HTC One M8.I had gotten used to my old Motorola Droid's dock mode and would like to be able to use it with my new phone.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - The all new HTC One® (M8)
[Device-Specific Instructions]
This helps to determine how to turn on/off your Mobile Hotspot or when you're having trouble setting up or connecting to Wi-Fi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
HTC One® M8 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your HTC One M8 as a Mobile Hotspot, so you can share your data connection with other devices.
Mobile HotSpot - The all new HTC One® (M8)
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
HTC One® M8 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your HTC One M8, so it's easy to find later.
HTC One® M8 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your HTC One M8.
HTC One® M8 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your HTC One M8.
HTC One® M8 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC One M8.
Web Browser - The all new HTC One® (M8)
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
HTC One® M8 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your HTC One M8.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Smart Lock - The all new HTC One® (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your HTC One M8 to help protect your private information.
HTC One® M8 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your HTC One M8.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - The all new HTC One® (M8)
[Device-Specific Instructions]

Navigating & Multitasking

HTC One® M8 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your HTC One M8.
HTC One® M8 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your HTC One M8.
HTC One® M8 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your HTC One M8.

Near Field Communication (NFC)

Tap & Pay - The all new HTC One® (M8)
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
HTC One (M8) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.
Repair Assistant - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your HTC device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - The all new HTC One® (M8)
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - The all new HTC One® (M8)
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Can I update my HTC One M8 outside the U.S?
[Community]
I am outside US, and i have an HTC One M8 running kitkat 4.4.3, and when i try to update to 4.4.4, it says that i have to be in CDMA network, but i am in DR and there's no CDMA Networks, just GSM Networks. How can i do the update? Other case, i do the Software Update Check and it says: Download Unsuccessful,...
Can I update my device while I am outside the united states?
[Community]
How to update my HTC One M8 outside the US?
Do I have to accept a software update to make the notifications for it go away?
[Community]
I have the HTC M8 and I keep getting a notice saying I have a system update (marshmallow). Is this something I have to do?

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - The all new HTC One® (M8)
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Remove the SIM Card - The all new HTC One® (M8)
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - The all new HTC One® (M8)
[Device-Specific Instructions]
HTC One® M8 Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your HTC One M8.
HTC One® M8 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your HTC One M8 to add memory for photos, videos, music, documents and more.
Why won't my M8 work with a local SIM card in the UK?
[Community]
Hallo there....I am in the UK with a Verizon HTC M8,, trying to use a SIM from local network Three. The phone does not recognise my SIM - a little sim icon with a question mark at the top of the screen - and although through trial and error I have made data work and sms, after 4.4 this phone will no longer...

Social Networking

HTC One® M8 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your HTC One M8.
HTC One® M8 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your HTC One M8 to help protect your account.
HTC One® M8 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your HTC One M8.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - The all new HTC One® (M8)
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Set Ringtones - The all new HTC One® (M8)
[Device-Specific Instructions]
Alerts - The all new HTC One® (M8)
[Device-Specific Instructions]
Speakerphone - The all new HTC One® (M8)
[Device-Specific Instructions]
Vibrate Mode - The all new HTC One® (M8)
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Signature - The all new HTC One® (M8)
[Device-Specific Instructions]
Delete Messages - The all new HTC One® (M8)
[Device-Specific Instructions]
How do I get the old Emojis back?
[Community]
I'm on an HTC One M8, using the Verizon Messages+ app. I liked the emojis how they used to be, and the way they still show up on my wife's iPhone. The new way, they look strange, and are much larger than before. I thought I read something about some emoji settings somewhere in the customization area,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
HTC One® M8 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your HTC One M8.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - The all new HTC One® (M8)
[Device-Specific Instructions]

Wallpapers/Theme

HTC One® M8 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your HTC One M8.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - The all new HTC One® (M8)
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi On/Off - The all new HTC One® (M8)
[Device-Specific Instructions]
Does the HTC One M8 support 3G when 4G is not available?
[Community]
Does the HTC One M8 support 3G in areas where 4G is not available or do you just not get data services?
HTC One® M8 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your HTC One M8 to connect to a Wi-Fi network, so you can access the Internet without using data.
I lost my LTE connection. How do I get it back?
[Community]
I seem to have lost my LTE connectivity.  For the past few weeks, all I ever get is 3G when all around me are on LTE. If i turn the phone to LTE-only mode I get no network availalble.  Anyone else had this problem?
Why is data being used while I am on wi-fi?
[Community]
My HTC m8 uses my data plan when I am connected to wi fi at home. The data is used when turned off. How can I stop this?

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