Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Galaxy Note7
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Convoy™ 3
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ 7
Verizon Jetpack® MiFi® 6620L
LG G4™
Apple® iPhone® 4s
Apple® iPad® 2
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
Samsung Galaxy J3 V
Samsung Galaxy Note® 3
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
LG Cosmos™ 3
Moto Z Force Droid Edition
Brigadier™ by Kyocera
Samsung 4G LTE Network Extender
Apple® iPhone® 7 Plus
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MINI by MOTOROLA
LG G Vista
HTC Desire® 526
LG V10™
LG G2
Pantech 4G LTE Global USB Modem UML290
LG G5
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
LG Extravert™ 2
DROID RAZR M by MOTOROLA
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal® 2 by LG
LG K8 V
DuraXV
Moto Z Droid Edition
Verizon 4G LTE USB Modem 551L
HTC One® (M8)
GizmoGadget™ by LG
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
LG G Pad 8.3 LTE
hum by Verizon
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem UML295
Gear S2
Galaxy Note® Edge
DROID RAZR by MOTOROLA
Nexus 6
Samsung Convoy® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG K4™ LTE
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Verizon LTE Internet and Home Phone
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
BlackBerry® Bold™ 9930 smartphone
Nokia Lumia 928
Transpyre™ Prepaid
Verizon Wireless AirCard® 595
Verizon Ellipsis® 10
HTC Desire® 626
HTC Desire® 530
Moto X™ (2nd Gen.)
Samsung Brightside™
PRIV™ by Blackberry®
Samsung Intensity™ II
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
Moto G™ by Motorola
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
iPad® Air 2
Moto X™ by Motorola
Gear S®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
HTC One®
LG Optimus Zone™ 2 Prepaid
HTC 10™
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
LG Revere®
Microsoft Surface 3
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX HD by MOTOROLA
DROID DNA by HTC
Nokia Lumia Icon
LG Cosmos™ 2
LG Octane™
Samsung Galaxy S® III mini
Samsung Intensity™ III
Samsung Convoy™
LG Revere® 2
Lancet™
DROID by MOTOROLA
HTC One® (M8) for Windows®
LG Exalt™II
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG Accolade™
Lancet™ for Android™
LG G Pad™ X8.3
Galaxy Tab E
Apple® iPad® Air™
Lucid™3 by LG
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
Samsung Galaxy Tab® 4 (10.1)
Ellipsis™ Jetpack® MHS815L
G Pad™ 10.1 LTE
LG enV®3
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Verizon Wireless USB760 Modem
Samsung Gusto®
DROID INCREDIBLE 2 by HTC
G Pad™ 7.0 LTE
HTC One® remix
Google Nexus 7
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Enact™ by LG
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Apple® iPad® with Wi-Fi + 4G
LG Cosmos™
Samsung Haven™
LG VX8300
BlackBerry® Z30 smartphone
Ellipsis® Kids
Samsung Galaxy Tab®
BlackBerry® Bold 9650 smartphone
Pantech Breakout™
Hydro ELITE by KYOCERA
iPad® mini 4
LG Extravert™
Galaxy Nexus by Samsung
DROID X by MOTOROLA
Spectrum™ 2 by LG
Samsung Galaxy Stellar™
Motorola Barrage™
Samsung Illusion™
Motorola MOTO™ W755
HTC Desire® 612
Lucid™2 by LG
LG enV® TOUCH
Verizon Wireless AirCard® 595U USB Modem
Casio G'zOne Boulder®
LG enV®2
Verizon Converged VOIP Device
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
HTC One® max
Samsung Intensity™
LG Migosm
Lucid™ by LG
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
LG Vortex™
DROID 3 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Apple® iPad® with Retina display
ZenPad™ Z8
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Perception™
Samsung Alias™ 2
Samsung Fascinate™
Motorola XOOM™ 4G LTE
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
LG VX5500
Samsung Knack™
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
THUNDERBOLT™ by HTC
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Samsung Gear S2 classic
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Pearl™ Flip 8230 smartphone
LG Optimus Zone™
Nokia 2366i
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
Pantech Marauder™
Samsung Galaxy Tab® S
LG VX5400
Casio G'zOne Brigade®
Intuition™ by LG
Samsung Galaxy Camera®
Samsung SCH-u340
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Moto X™ - Designed by You
Samsung Galaxy Legend™
Samsung Galaxy View
HTC Rhyme™
LG VX8360
DROID CHARGE by SAMSUNG
Samsung Galaxy Note® 10.1
HP Spectre x2
BlackBerry® Curve™ 9330 smartphone
Motorola W385
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Luge™ by Motorola Prepaid
Delphi Connect
Pantech Caper™ Prepaid
Sony Xperia® PLAY
Apple® iPad®
Verizon Wireless Escapade®
HTC Rezound™
Verizon Wireless UM150 USB Modem
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Samsung Alias™
Verizon Wireless G'zOne Type-S
Samsung SCH-u410
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless CDM8975
Samsung SCH-u430
Pantech Crux™
LG Chocolate® Touch
Verizon Wireless Coupe™
HTC Trophy™
Motorola XOOM™
LG VX5300
Spartan GoCam™
LG Dare™
Samsung Juke
Samsung Galaxy Tab® (7.7)
LG Chocolate®
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Voyager™
Spectrum™ by LG
LG Optimus Exceed™ Prepaid
LG VX8350
Revolution™ by LG
LG VX5200
Motorola Adventure™ V750
LG Ally™
LG Enlighten®
Sierra Wireless AirCard® 555D
LG enV®
Blackberry Classic Non-Camera
HP® Mini 1151NR Netbook
BlackBerry® Torch™ 9850 smartphone
Motorola V325
LG VX3300
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
LG VX3200
Samsung Omnia® II
Samsung Rogue™
LG VX6100
Motorola MOTOKRZR K1m
Samsung SCH-a870
Motorola E815
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless PC5750 PC Card
Motorola W315
Pantech PN-215
LG Chocolate® 3
Samsung Continuum™
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a670
DROID XYBOARD 8.2 by MOTOROLA
Gateway® LT2016u Netbook
Motorola V60s
DROID ERIS by HTC
LG Clout™
Nokia 6205
Motorola RAZR V3m in Gray
LG VX4650
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a930
Motorola Rival™
Motorola MOTO™ Z6c World Edition
Casio EXILIM
DROID PRO by MOTOROLA
Samsung Trance™
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung Gleam®
LG VX8700
LG Versa™
Samsung Gem™
Motorola CITRUS™
Motorola Entice™
Verizon Wireless CDM8950
BlackBerry® 8830 World Edition smartphone
Nokia 6215i
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Sharp KIN™ TWO
LG Glance™
Motorola V325i
Samsung N150 Netbook
LG VX4500
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless PN-300
LG VX6000
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-a850
Nokia 7705 Twist™
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 10.1 by MOTOROLA
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung Zeal™
Nokia 2605 Mirage
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Nokia 6315i
Kyocera KPC650
Samsung SCH-u620
Nokia 7205 Intrigue™
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Verizon Wireless Salute™
LG Fathom®
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
LG VX8100
HP® Mini 311-1037NR Netbook
Verizon Wireless V620
Jest™
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Kyocera K323
Motorola T720
Motorola Krave™ ZN4
Pantech PN-820
Motorola Q™
Samsung Saga™
Samsung i600 Smartphone
HTC Apache XV6700
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Kyocera KX444
Kyocera KX1v
LG VENUS™
Motorola MOTORIZR Z6tv
Kyocera SE47
Motorola C343
Motorola V120e
LG V
Motorola MOTOSLVR L7C
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 210-1076NR Netbook
Motorola V325xi
Kyocera KX2
Motorola T300p
Motorola T730
Samsung SCH-a310
Samsung SCH-a530
Samsung Renown™
LG VX4700
HTC Touch Pro™
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your HTC One - Existing Customers
[How to Use Guide]
Activating and Setting Up Your HTC One® - Existing Verizon Wireless Customers
Initial Activation and Setup - HTC One®
[Device-Specific Instructions]
Activating Your HTC One - New Customers
[How to Use Guide]
Activating and Setting Up Your HTC One® - New Verizon Wireless Customers
Do I need a sim card to activate a refurbished HTC one?
[Community]
Hello, I'm a rookie when it comes to these technology issues as I am upgrading from an old I phone 4. I just bought a Verizon refurbished HTC one and was wanting to know if I need  to take it to a Verizon store and purchase a sim card? Or can I just turn in on and activate? Thanks in advance for...
Why won't Set-up wizard activate my device?
[Community]
I have called the activation line and "activated" the phone there.  The phone has a pre-loaded sim card and I am an existing Verizon customer.  The wizard says its activating, but it does not move forward.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Move Pictures/Videos from Device - HTC One®
[Device-Specific Instructions]
Move Music Files to Device - HTC One®
[Device-Specific Instructions]
USB Mass Storage - HTC One®
[Device-Specific Instructions]
Android™ Beam On/Off - HTC One®
[Device-Specific Instructions]
Move Music Files from Device - HTC One®
[Device-Specific Instructions]
Move Pictures/Videos to Device - HTC One®
[Device-Specific Instructions]
Transfer Data via Android Beam - HTC One®
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your HTC One.
HTC ONE Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your HTC One smartphone on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Manager - HTC One®
[Device-Specific Instructions]
Extend Battery Life - HTC One®
[Device-Specific Instructions]
Battery Overview - HTC One®
[Device-Specific Instructions]
Soft Reset - HTC One®
[Device-Specific Instructions]
A soft reset can help if your device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - HTC One®
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Bluetooth® On/Off - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your HTC One with your Bluetooth device.
HTC ONE Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to share pictures with Bluetooth on your HTC One.
HTC ONE Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your HTC One.
How do I fix an intermittent Bluetooth connection?
[Community]
After receiving the new update to 5.0.2 my Bluetooth will turn off and then immediately back on again every 40 seconds or so...how do I fix this?

Calendar

Add a Calendar Event - HTC One®
[Device-Specific Instructions]
Is there a calendar app that will sync my HTC one, Samsung tablet and a PC?
[Community]
Looking for a calendar app that will sync an HTC one M8, a Samsung android Tablet and a desktop PC? If I put an event in one it will find it in the other?
Why won't my Google Calendar sync after an update?
[Community]
My Google Calendar sync keeps "stopping" ever since the Kit Kat update. It worked perfectly before the update. I get an error stating that the sync has stopped, and new events created on my phone never appear in my calendar. Other Google account information (e.g. Gmail) syncs fine. Anyone have any ideas/suggestions?...

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call History - HTC One®
[Device-Specific Instructions]
Place a Conference Call - HTC One®
[Device-Specific Instructions]
Redial - HTC One®
[Device-Specific Instructions]
Restriction Settings - HTC One®
[Device-Specific Instructions]
Add a Speed Dial - HTC One®
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC One®
[Device-Specific Instructions]
Can I transfer calls from a landline phone to my HTC one?
[Community]
Can I transfer calls from my land phone to my cell phone ( HTC One)
DTMF - HTC One®
[Device-Specific Instructions]
Dial a Number - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call on your HTC One smartphone.
HTC ONE Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your HTC One.
HTC ONE Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your HTC One to call a new number.
HTC ONE Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your HTC One.
HTC ONE Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your HTC One smartphone.
HTC ONE Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your HTC One smartphone.
I can't hear the other person while on a phone call. How do I stop this?
[Community]
Phone calls no longer working, when I dial, I can't hear what other person is saying, and they can't hear meIs there a fix for this or is my phone broken?
Remove a Speed Dial - HTC One®
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Pictures/Videos from Device - HTC One®
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Share Media On/Off (DLNA) - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sending in messages on your HTC One.
HTC ONE Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your HTC One.
HTC ONE Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC One.
HTC ONE Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your HTC One.
HTC ONE Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your HTC One.
HTC ONE Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your HTC One.
HTC ONE Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your HTC One.
HTC ONE Simulator: Taking a Picture using Zoe™
[Interactive Simulation]
A visual guide on how to use Zoe, which automatically takes 20 photos when you snap a photo and a three-second video, on your HTC One.
HTC ONE Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to change the camera's flash mode on your HTC One.
HTC ONE Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
Discover how to zoom in and out while taking photos using your HTC One.
HTC ONE Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your HTC One.
Move Pictures/Videos to Device - HTC One®
[Device-Specific Instructions]
Play/Copy Media (DLNA) - HTC One®
[Device-Specific Instructions]
Record and Share a Video - HTC One®
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Share a Picture from the Gallery - HTC One®
[Device-Specific Instructions]
Share a Video from the Gallery - HTC One®
[Device-Specific Instructions]
Take and Share a Picture - HTC One®
[Device-Specific Instructions]
View Pictures/Videos - HTC One®
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - HTC One®
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Import Contacts from a SIM Card - HTC One®
[Device-Specific Instructions]
Import Contacts from an SD Card - HTC One®
[Device-Specific Instructions]
Add a Contact - HTC One®
[Device-Specific Instructions]
Caller-ID Image - HTC One®
[Device-Specific Instructions]
Contact Display Options - HTC One®
[Device-Specific Instructions]
Delete a Contact - HTC One®
[Device-Specific Instructions]
Edit a Contact - HTC One®
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC One®
[Device-Specific Instructions]
Export Contacts to an SD Card - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adding People
[Interactive Simulation]
Learn how to add a contact to your HTC One.
HTC ONE Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your HTC One smartphone.
HTC ONE Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your HTC One.
HTC ONE Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your HTC One smartphone.
HTC ONE Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your HTC One smartphone.
HTC ONE Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information on your HTC One smartphone.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - HTC One®
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - HTC One®
[Device-Specific Instructions]
Optimize Data Usage - HTC One®
[Device-Specific Instructions]
Why doesn't my mobile data work?
[Community]
I have an HTC One all of a sudden my mobile data doesn't work.  My wireless works and I can make a phone call and send text messages but when I turn off the wireless my 4g or 3g doesn't do anything.  I have 3 bars so it isn't the signal. In the setting mode the mobile data section says turning...

Date & Time

Date and Time Settings - HTC One®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View Device ID (ESN/IMEI/MEID) - HTC One®
[Device-Specific Instructions]
View MAC Address - HTC One®
[Device-Specific Instructions]
View PRL/ERI ID - HTC One®
[Device-Specific Instructions]
View Phone Information - HTC One®
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
System Select - HTC One®
[Device-Specific Instructions]
Accelerometer Rotation - HTC One®
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - HTC One®
[Device-Specific Instructions]
Adjust Brightness Settings - HTC One®
[Device-Specific Instructions]
Adjust Display Settings - HTC One®
[Device-Specific Instructions]
Adjust Font Settings - HTC One®
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC One®
[Device-Specific Instructions]
Alerts - HTC One®
[Device-Specific Instructions]
DTMF - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your HTC One smartphone.
HTC ONE Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your HTC One smartphone by adjusting the screen timeout.
HTC ONE Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your HTC One smartphone.
HTC ONE Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your HTC One smartphone.
HTC ONE Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC One to silent.
HTC ONE Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC One to Airplane mode.
How do I exit safe mode?
[Community]
how to disable "safe mode" on htc one m7?.
How do I get the LED notification light to work?
[Community]
Hey, wondering why the light led not working on Htc one m7??? i tried everything like reset factory etc.. STILL SAME.. Ugh.... Anyone know how to force it to work????
Set Up Printing - HTC One®
[Device-Specific Instructions]
Touch Screen Settings - HTC One®
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Create Gmail™ Account
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Email Account Common Settings - HTC One®
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - HTC One®
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - HTC One®
[Device-Specific Instructions]
Create a New Google™ Account - HTC One®
[Device-Specific Instructions]
Delete an Email Message - HTC One®
[Device-Specific Instructions]
Email Account Signature Settings - HTC One®
[Device-Specific Instructions]
Gmail™ Sync - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your HTC One.
HTC ONE Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your HTC One smartphone.
HTC ONE Simulator: Replying to an Email
[Interactive Simulation]
An interactive guide for replying to an email on your HTC One smartphone.
HTC ONE Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your HTC One.
HTC ONE Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your HTC One.
HTC ONE Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your HTC One.
HTC ONE Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to view multiple email accounts on your HTC One.
Remove a Gmail™ Account - HTC One®
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - HTC One®
[Device-Specific Instructions]
View Email Messages - HTC One®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - HTC One®
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - HTC One®
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Home Screen Panels - HTC One®
[Device-Specific Instructions]
View Home Screen Panels - HTC One®
[Device-Specific Instructions]
Add Folders to Home Screen - HTC One®
[Device-Specific Instructions]
Add Shortcuts to Home Screen - HTC One®
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen with your HTC One.
HTC ONE Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your HTC One.
HTC ONE Simulator: Adding and Deleting a Home Screen Page
[Interactive Simulation]
Discover how to add and delete a home screen page on your HTC One smartphone.
HTC ONE Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your HTC One.
HTC ONE Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your HTC One.
HTC ONE Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your HTC One.
Remove Home Screen Panels - HTC One®
[Device-Specific Instructions]
Remove Items from Home Screen - HTC One®
[Device-Specific Instructions]
Rename Home Screen Folder - HTC One®
[Device-Specific Instructions]
Window Shade - HTC One®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - HTC One
[Device-Specific Instructions]
This helps to determine how to turn on/off your Mobile Hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
HTC ONE Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for limiting who uses your mobile hotspot by changing its security settings on your HTC One smartphone.
Mobile HotSpot Settings - HTC One®
[Device-Specific Instructions]
Mobile Hotspot - HTC One®
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Browser Cookies On/Off - HTC One®
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your HTC One, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - HTC One®
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - HTC One®
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - HTC One®
[Device-Specific Instructions]
Add a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Add a Virtual Private Network - HTC One®
[Device-Specific Instructions]
Delete a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Edit a Browser Bookmark - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your HTC One.
HTC ONE Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your HTC One.
HTC ONE Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your HTC One.
HTC ONE Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your HTC One.
HTC ONE Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your HTC One.
How do I get Mcafee to stop warning me about a website?
[Community]
How do I get Mcafee to stop warning me about a website?
Launch a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Save Pictures from the Browser - HTC One®
[Device-Specific Instructions]
Web Browser - HTC One®
[Device-Specific Instructions]
Websites - HTC One®
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Message Entry Method - HTC One®
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
HTC ONE Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your HTC One smartphone.
Language Selection - HTC One®
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - HTC One®
[Device-Specific Instructions]
Change the Device Password - HTC One
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC One
[Device-Specific Instructions]
HTC ONE Simulator: Setting Up Lock Screen Widgets
[Interactive Simulation]
Learn how to set up lock screen widgets on your HTC One.
HTC ONE Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your HTC One smartphone.
Lock Screen Notifications - HTC One®
[Device-Specific Instructions]
Password Options - HTC One®
[Device-Specific Instructions]
Set Up Screen Lock - HTC One®
[Device-Specific Instructions]
Smart Lock - HTC One®
[Device-Specific Instructions]
Turn Off Screen Lock - HTC One®
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - HTC One®
[Device-Specific Instructions]
Export Contacts to an SD Card - HTC One®
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - HTC One®
[Device-Specific Instructions]
Add a Song to a Music Playlist - HTC One®
[Device-Specific Instructions]
Create a Music Playlist - HTC One®
[Device-Specific Instructions]
Delete a Music Playlist - HTC One®
[Device-Specific Instructions]
Move Music Files from Device - HTC One®
[Device-Specific Instructions]
Play Music Files - HTC One®
[Device-Specific Instructions]
Rename a Music Playlist - HTC One®
[Device-Specific Instructions]

Navigating & Multitasking

HTC ONE Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your HTC One smartphone.
HTC ONE Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close the open apps on your HTC One smartphone.
HTC ONE Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your HTC One smartphone.
HTC ONE Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your HTC One.
Recently Used Apps - HTC One®
[Device-Specific Instructions]

Near Field Communication (NFC)

Tap & Pay - HTC One®
[Device-Specific Instructions]
Android™ Beam On/Off - HTC One®
[Device-Specific Instructions]
Transfer Data via Android Beam - HTC One®
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
HTC One Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
HTC One® Software Update Benefits
[Device-Specific Instructions]
View Software Version - HTC One®
[Device-Specific Instructions]
Factory Data Reset (Powered On) - HTC One®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - HTC One®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - HTC One®
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - HTC One®
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - HTC One®
[Device-Specific Instructions]
Insert the SIM Card - HTC One®
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Import Contacts from a SIM Card - HTC One®
[Device-Specific Instructions]
Import Contacts from an SD Card - HTC One®
[Device-Specific Instructions]
Can I use my unlocked device internationally without a Verizon SIM card?
[Community]
HiI bought a refurbished phone They said it was unlocked but every time I restart it it prompt a message that I don't have a Verizon SIM and I can't use the 3g networks how can I fully unlock it for use in Mexico
Can the HTC One be unlocked for use in China?
[Community]
I recently upgraded my phone to an HTC One as part of my regular upgrade on my plan.  I also recently found out that I will be leaving for China for two years. What are my options for unlocking my phone so I can take it with me and use it there?  What costs are associated with each option? Thanks...
Delete a SIM Phone Book Entry - HTC One®
[Device-Specific Instructions]
Do I need a sim card to activate a refurbished HTC one?
[Community]
Hello, I'm a rookie when it comes to these technology issues as I am upgrading from an old I phone 4. I just bought a Verizon refurbished HTC one and was wanting to know if I need  to take it to a Verizon store and purchase a sim card? Or can I just turn in on and activate? Thanks in advance for...
Enable/Disable the SIM PIN - HTC One
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your HTC One smartphone.
HTC ONE Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your HTC One smartphone.
Modify the SIM PIN - HTC One®
[Device-Specific Instructions]
Unblock SIM PIN - HTC One®
[Device-Specific Instructions]
Why am I receiving a "SIM card not detected" error?
[Community]
Have had HTC One for about 2 weeks, no issues, love the phone.....THEN all of a sudden started getting message that SIM card was not detected, no service, couldn't call out or text for a few hours, then it starts working just fine again. Anyone else experience this?
Will my device work in Australia?
[Community]
Will HTC 1.  Work in New Zealand and Australia?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - HTC One®
[Device-Specific Instructions]
Speakerphone - HTC One®
[Device-Specific Instructions]
Alerts - HTC One®
[Device-Specific Instructions]
Manage Interruptions - HTC One®
[Device-Specific Instructions]
Vibrate Mode - HTC One®
[Device-Specific Instructions]
Volume Controls - HTC One®
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

TV

Share Media On/Off (DLNA) - HTC One®
[Device-Specific Instructions]
DLNA Settings - HTC One®
[Device-Specific Instructions]
Is the HTC One an MHL enabled phone?
[Community]
I bought a MHL to HDMI adapter cable so I can watch movies from my phone to TV but the adapter isn't working for my phone. It says it works with MHL enabled smartphones.
Play/Copy Media (DLNA) - HTC One®
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Set Default SMS App - HTC One®
[Device-Specific Instructions]
Auto Receive Messages - HTC One®
[Device-Specific Instructions]
Auto Signature - HTC One®
[Device-Specific Instructions]
Create and Send a Text Message - HTC One®
[Device-Specific Instructions]
Delete Messages - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message from your HTC One.
HTC ONE Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message with your HTC One.
HTC ONE Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your HTC One smartphone.
HTC ONE Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your HTC One.
HTC ONE Simulator: Sending a Message
[Interactive Simulation]
An interactive how-to guide for sending a text message with your HTC One.
HTC ONE Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your HTC One.
How do I access emojis?
[Community]
1 month in to using the phone, I had to warranty replace when the phone simply stopped charging. Before the replacement, the phone had a set of emojis that were comparable to iPhone's set. How do I access/activate those emojis? Thanks!
Message Options - HTC One®
[Device-Specific Instructions]
Text Message Entry Method - HTC One®
[Device-Specific Instructions]
View Text Messages - HTC One®
[Device-Specific Instructions]
Why does my HTC One receive multiple texts?
[Community]
I ran the system update on my phone HTC One this past week.  Now I get duplicate texts from my contacts.  Why?
Why won't my device send images or MMS messages over Wi-Fi?
[Community]
My phone will not send images or MMS messages over WiFi. Is there a setting I need to change? They will send over regular data, but I need ability to send over WiFi. Help!
Will my texts from my HTC 8x transfer to the HTC One 8M?
[Community]
Will all of my text message threads transfer over to the HTC One 8M (Windows) from my HTC 8x?  I had text message backup turned on, on the HTC 8x.  I want to know if this will work before I purchase the new phone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture and view a picture of the screen on your HTC One.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - HTC One®
[Device-Specific Instructions]

Wallpapers/Theme

HTC ONE Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your HTC One.
HTC ONE Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you take as the background of the Home screen on your HTC One.
Wallpaper - Picture - HTC One®
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - HTC One®
[Device-Specific Instructions]
Add a Virtual Private Network - HTC One®
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your HTC One to connect to the Internet using a Wi-Fi network.
HTC ONE Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your HTC One smartphone so you no longer receive an alert when entering a Wi-Fi network.
Manually Add a Wi-Fi Network - HTC One®
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC One®
[Device-Specific Instructions]
Wi-Fi Direct On/Off - HTC One®
[Device-Specific Instructions]
Wi-Fi On/Off - HTC One®
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for...

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