Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your HTC One - Existing Customers
[How to Use Guide]
Activating and Setting Up Your HTC One® - Existing Verizon Wireless Customers
Activating Your HTC One - New Customers
[How to Use Guide]
Activating and Setting Up Your HTC One® - New Verizon Wireless Customers
Initial Activation and Setup - HTC One®
[Device-Specific Instructions]
Do I need a sim card to activate a refurbished HTC one?
[Community]
Hello, I'm a rookie when it comes to these technology issues as I am upgrading from an old I phone 4. I just bought a Verizon refurbished HTC one and was wanting to know if I need  to take it to a Verizon store and purchase a sim card? Or can I just turn in on and activate? Thanks in advance for...
Why won't Set-up wizard activate my device?
[Community]
I have called the activation line and "activated" the phone there.  The phone has a pre-loaded sim card and I am an existing Verizon customer.  The wizard says its activating, but it does not move forward.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Move Pictures/Videos from Device - HTC One®
[Device-Specific Instructions]
Move Music Files to Device - HTC One®
[Device-Specific Instructions]
Android™ Beam On/Off - HTC One®
[Device-Specific Instructions]
Move Music Files from Device - HTC One®
[Device-Specific Instructions]
Move Pictures / Videos to Device - HTC One®
[Device-Specific Instructions]
Transfer Data via Android Beam - HTC One®
[Device-Specific Instructions]
USB Mass Storage - HTC One®
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - HTC One®
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
HTC ONE Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your HTC One.
HTC ONE Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your HTC One smartphone on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Manager - HTC One®
[Device-Specific Instructions]
Soft Reset - HTC One®
[Device-Specific Instructions]
A soft reset can help if your device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - HTC One®
[Device-Specific Instructions]
Extend Battery Life - HTC One®
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - HTC One®
[Device-Specific Instructions]
Bluetooth® On/Off - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your HTC One with your Bluetooth device.
HTC ONE Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to share pictures with Bluetooth on your HTC One.
HTC ONE Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your HTC One.
How do I fix an intermittent Bluetooth connection?
[Community]
After receiving the new update to 5.0.2 my Bluetooth will turn off and then immediately back on again every 40 seconds or so...how do I fix this?

Calendar

Add a Calendar Event - HTC One®
[Device-Specific Instructions]
Is there a calendar app that will sync my HTC one, Samsung tablet and a PC?
[Community]
Looking for a calendar app that will sync an HTC one M8, a Samsung android Tablet and a desktop PC? If I put an event in one it will find it in the other?
Why won't my Google Calendar sync after an update?
[Community]
My Google Calendar sync keeps "stopping" ever since the Kit Kat update. It worked perfectly before the update. I get an error stating that the sync has stopped, and new events created on my phone never appear in my calendar. Other Google account information (e.g. Gmail) syncs fine. Anyone have any ideas/suggestions?...

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Call History - HTC One®
[Device-Specific Instructions]
Place a Conference Call - HTC One®
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Add a Speed Dial - HTC One®
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Remove a Speed Dial - HTC One®
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC One®
[Device-Specific Instructions]
Can I transfer calls from a landline phone to my HTC one?
[Community]
Can I transfer calls from my land phone to my cell phone ( HTC One)
DTMF - HTC One®
[Device-Specific Instructions]
Dial a Number - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call on your HTC One smartphone.
HTC ONE Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your HTC One.
HTC ONE Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your HTC One to call a new number.
HTC ONE Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your HTC One.
HTC ONE Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your HTC One smartphone.
HTC ONE Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your HTC One smartphone.
I can't hear the other person while on a phone call. How do I stop this?
[Community]
Phone calls no longer working, when I dial, I can't hear what other person is saying, and they can't hear meIs there a fix for this or is my phone broken?
Redial - HTC One®
[Device-Specific Instructions]
Restriction Settings - HTC One®
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Move Pictures/Videos from Device - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sending in messages on your HTC One.
HTC ONE Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your HTC One.
HTC ONE Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC One.
HTC ONE Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your HTC One.
HTC ONE Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your HTC One.
HTC ONE Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your HTC One.
HTC ONE Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your HTC One.
HTC ONE Simulator: Taking a Picture using Zoe™
[Interactive Simulation]
A visual guide on how to use Zoe, which automatically takes 20 photos when you snap a photo and a three-second video, on your HTC One.
HTC ONE Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to change the camera's flash mode on your HTC One.
HTC ONE Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
Discover how to zoom in and out while taking photos using your HTC One.
HTC ONE Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your HTC One.
Move Pictures / Videos to Device - HTC One®
[Device-Specific Instructions]
Play/Copy Media (DLNA) - HTC One®
[Device-Specific Instructions]
Record and Share a Video - HTC One®
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - HTC One®
[Device-Specific Instructions]
Share a Picture from the Gallery - HTC One®
[Device-Specific Instructions]
Share a Video from the Gallery - HTC One®
[Device-Specific Instructions]
Take and Share a Picture - HTC One®
[Device-Specific Instructions]
View Pictures/Videos - HTC One®
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - HTC One®
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Contact Display Options - HTC One®
[Device-Specific Instructions]
Delete a Contact - HTC One®
[Device-Specific Instructions]
Add a Contact - HTC One®
[Device-Specific Instructions]
Caller-ID Image - HTC One®
[Device-Specific Instructions]
Edit a Contact - HTC One®
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC One®
[Device-Specific Instructions]
Export Contacts to an SD Card - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adding People
[Interactive Simulation]
Learn how to add a contact to your HTC One.
HTC ONE Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your HTC One smartphone.
HTC ONE Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your HTC One.
HTC ONE Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your HTC One smartphone.
HTC ONE Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your HTC One smartphone.
HTC ONE Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information on your HTC One smartphone.
Import Contacts from a SIM Card - HTC One®
[Device-Specific Instructions]
Import Contacts from an SD Card - HTC One®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - HTC One®
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - HTC One®
[Device-Specific Instructions]
Optimize Data Usage - HTC One®
[Device-Specific Instructions]
Why doesn't my mobile data work?
[Community]
I have an HTC One all of a sudden my mobile data doesn't work.  My wireless works and I can make a phone call and send text messages but when I turn off the wireless my 4g or 3g doesn't do anything.  I have 3 bars so it isn't the signal. In the setting mode the mobile data section says turning...

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - HTC One®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View Device ID (ESN/IMEI/MEID) - HTC One®
[Device-Specific Instructions]
View MAC Address - HTC One®
[Device-Specific Instructions]
View PRL/ERI ID - HTC One®
[Device-Specific Instructions]
View Phone Information - HTC One®
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Accelerometer Rotation - HTC One®
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - HTC One®
[Device-Specific Instructions]
Adjust Brightness Settings - HTC One®
[Device-Specific Instructions]
Adjust Display Settings - HTC One®
[Device-Specific Instructions]
Adjust Font Settings - HTC One®
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC One®
[Device-Specific Instructions]
Alerts - HTC One®
[Device-Specific Instructions]
DTMF - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your HTC One smartphone.
HTC ONE Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your HTC One smartphone by adjusting the screen timeout.
HTC ONE Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your HTC One smartphone.
HTC ONE Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your HTC One smartphone.
HTC ONE Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC One to silent.
HTC ONE Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC One to Airplane mode.
How do I exit safe mode?
[Community]
how to disable "safe mode" on htc one m7?.
How do I get the LED notification light to work?
[Community]
Hey, wondering why the light led not working on Htc one m7??? i tried everything like reset factory etc.. STILL SAME.. Ugh.... Anyone know how to force it to work????
Set Up Printing - HTC One®
[Device-Specific Instructions]
System Select - HTC One®
[Device-Specific Instructions]
Touch Screen Settings - HTC One®
[Device-Specific Instructions]
Turn Screen Inversion On / Off - HTC One® M9
[Device-Specific Instructions]
If the color scheme on your HTC One M9 is reversed, view this.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Account Sync Settings - HTC One®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - HTC One®
[Device-Specific Instructions]
Delete an Email Message - HTC One®
[Device-Specific Instructions]
Email Account Common Settings - HTC One®
[Device-Specific Instructions]
Email Account Signature Settings - HTC One®
[Device-Specific Instructions]
Gmail™ Sync - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your HTC One.
HTC ONE Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your HTC One smartphone.
HTC ONE Simulator: Replying to an Email
[Interactive Simulation]
An interactive guide for replying to an email on your HTC One smartphone.
HTC ONE Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your HTC One.
HTC ONE Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your HTC One.
HTC ONE Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your HTC One.
HTC ONE Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to view multiple email accounts on your HTC One.
Remove Corporate Email Account (Exchange ActiveSync®) - HTC One®
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - HTC One®
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - HTC One®
[Device-Specific Instructions]
View Email Messages - HTC One®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - HTC One®
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - HTC One®
[Device-Specific Instructions]

Home Screen

Add Home Screen Panels - HTC One®
[Device-Specific Instructions]
Remove Items from Home Screen - HTC One®
[Device-Specific Instructions]
Add Folders to Home Screen - HTC One®
[Device-Specific Instructions]
Add Shortcuts to Home Screen - HTC One®
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen with your HTC One.
HTC ONE Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your HTC One.
HTC ONE Simulator: Adding and Deleting a Home Screen Page
[Interactive Simulation]
Discover how to add and delete a home screen page on your HTC One smartphone.
HTC ONE Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your HTC One.
HTC ONE Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your HTC One.
HTC ONE Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your HTC One.
Remove Home Screen Panels - HTC One®
[Device-Specific Instructions]
Rename Home Screen Folder - HTC One®
[Device-Specific Instructions]
View Home Screen Panels - HTC One®
[Device-Specific Instructions]
Window Shade - HTC One®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - HTC One
[Device-Specific Instructions]
This helps to determine how to turn on/off your Mobile Hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for limiting who uses your mobile hotspot by changing its security settings on your HTC One smartphone.
Mobile Hotspot - HTC One®
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Web Browser - HTC One®
[Device-Specific Instructions]
Add a Virtual Private Network - HTC One®
[Device-Specific Instructions]
Enable/Disable Data - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your HTC One.
HTC ONE Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your HTC One.
HTC ONE Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your HTC One.
HTC ONE Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your HTC One.
HTC ONE Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your HTC One.
How do I get Mcafee to stop warning me about a website?
[Community]
How do I get Mcafee to stop warning me about a website?

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Message Entry Method - HTC One®
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
HTC ONE Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your HTC One smartphone.
Language Selection - HTC One®
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Password Options - HTC One®
[Device-Specific Instructions]
Unlock the Device - HTC One®
[Device-Specific Instructions]
Change the Device Password - HTC One
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC One
[Device-Specific Instructions]
HTC ONE Simulator: Setting Up Lock Screen Widgets
[Interactive Simulation]
Learn how to set up lock screen widgets on your HTC One.
HTC ONE Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your HTC One smartphone.
Lock Screen Notifications - HTC One®
[Device-Specific Instructions]
Set Up Screen Lock - HTC One®
[Device-Specific Instructions]
Smart Lock - HTC One®
[Device-Specific Instructions]
Turn Off Screen Lock - HTC One®
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]
Check Memory - HTC One®
[Device-Specific Instructions]
Export Contacts to an SD Card - HTC One®
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - HTC One®
[Device-Specific Instructions]
Add a Song to a Music Playlist - HTC One®
[Device-Specific Instructions]
Create a Music Playlist - HTC One®
[Device-Specific Instructions]
Delete a Music Playlist - HTC One®
[Device-Specific Instructions]
Move Music Files from Device - HTC One®
[Device-Specific Instructions]
Play Music Files - HTC One®
[Device-Specific Instructions]
Rename a Music Playlist - HTC One®
[Device-Specific Instructions]

Navigating & Multitasking

HTC ONE Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your HTC One smartphone.
HTC ONE Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close the open apps on your HTC One smartphone.
HTC ONE Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your HTC One smartphone.
HTC ONE Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your HTC One.
Recently Used Apps - HTC One®
[Device-Specific Instructions]

Near Field Communication (NFC)

Android™ Beam On/Off - HTC One®
[Device-Specific Instructions]
Tap & Pay - HTC One®
[Device-Specific Instructions]
Transfer Data via Android Beam - HTC One®
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
HTC One Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
View Software Version - HTC One®
[Device-Specific Instructions]
Factory Data Reset (Powered On) - HTC One®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - HTC One®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - HTC One®
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - HTC One®
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - HTC One®
[Device-Specific Instructions]
Insert the SIM Card - HTC One®
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Can I use my unlocked device internationally without a Verizon SIM card?
[Community]
HiI bought a refurbished phone They said it was unlocked but every time I restart it it prompt a message that I don't have a Verizon SIM and I can't use the 3g networks how can I fully unlock it for use in Mexico
Can the HTC One be unlocked for use in China?
[Community]
I recently upgraded my phone to an HTC One as part of my regular upgrade on my plan.  I also recently found out that I will be leaving for China for two years. What are my options for unlocking my phone so I can take it with me and use it there?  What costs are associated with each option? Thanks...
Delete a SIM Phone Book Entry - HTC One®
[Device-Specific Instructions]
Do I need a sim card to activate a refurbished HTC one?
[Community]
Hello, I'm a rookie when it comes to these technology issues as I am upgrading from an old I phone 4. I just bought a Verizon refurbished HTC one and was wanting to know if I need  to take it to a Verizon store and purchase a sim card? Or can I just turn in on and activate? Thanks in advance for...
Enable/Disable the SIM PIN - HTC One
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your HTC One smartphone.
HTC ONE Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your HTC One smartphone.
Import Contacts from a SIM Card - HTC One®
[Device-Specific Instructions]
Import Contacts from an SD Card - HTC One®
[Device-Specific Instructions]
Modify the SIM PIN - HTC One®
[Device-Specific Instructions]
Unblock SIM PIN - HTC One®
[Device-Specific Instructions]
Why am I receiving a "SIM card not detected" error?
[Community]
Have had HTC One for about 2 weeks, no issues, love the phone.....THEN all of a sudden started getting message that SIM card was not detected, no service, couldn't call out or text for a few hours, then it starts working just fine again. Anyone else experience this?
Will my device work in Australia?
[Community]
Will HTC 1.  Work in New Zealand and Australia?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - HTC One®
[Device-Specific Instructions]
Alerts - HTC One®
[Device-Specific Instructions]
Manage Interruptions - HTC One®
[Device-Specific Instructions]
Set Ringtones - HTC One®
[Device-Specific Instructions]
Vibrate Mode - HTC One®
[Device-Specific Instructions]
Volume Controls - HTC One®
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - HTC One®
[Device-Specific Instructions]
Auto Signature - HTC One®
[Device-Specific Instructions]
Create and Send a Text Message - HTC One®
[Device-Specific Instructions]
Delete Messages - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message from your HTC One.
HTC ONE Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message with your HTC One.
HTC ONE Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your HTC One smartphone.
HTC ONE Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your HTC One.
HTC ONE Simulator: Sending a Message
[Interactive Simulation]
An interactive how-to guide for sending a text message with your HTC One.
HTC ONE Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your HTC One.
How do I access emojis?
[Community]
1 month in to using the phone, I had to warranty replace when the phone simply stopped charging. Before the replacement, the phone had a set of emojis that were comparable to iPhone's set. How do I access/activate those emojis? Thanks!
Message Options - HTC One®
[Device-Specific Instructions]
Set Default SMS App - HTC One®
[Device-Specific Instructions]
Text Message Entry Method - HTC One®
[Device-Specific Instructions]
View Text Messages - HTC One®
[Device-Specific Instructions]
Why does my HTC One receive multiple texts?
[Community]
I ran the system update on my phone HTC One this past week.  Now I get duplicate texts from my contacts.  Why?
Why won't my device send images or MMS messages over Wi-Fi?
[Community]
My phone will not send images or MMS messages over WiFi. Is there a setting I need to change? They will send over regular data, but I need ability to send over WiFi. Help!
Will my texts from my HTC 8x transfer to the HTC One 8M?
[Community]
Will all of my text message threads transfer over to the HTC One 8M (Windows) from my HTC 8x?  I had text message backup turned on, on the HTC 8x.  I want to know if this will work before I purchase the new phone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture and view a picture of the screen on your HTC One.

TV

DLNA Settings - HTC One®
[Device-Specific Instructions]
Is the HTC One an MHL enabled phone?
[Community]
I bought a MHL to HDMI adapter cable so I can watch movies from my phone to TV but the adapter isn't working for my phone. It says it works with MHL enabled smartphones.
Play/Copy Media (DLNA) - HTC One®
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - HTC One®
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - HTC One®
[Device-Specific Instructions]

Wallpapers/Theme

HTC ONE Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your HTC One.
HTC ONE Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you take as the background of the Home screen on your HTC One.
Wallpaper - Picture - HTC One®
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - HTC One®
[Device-Specific Instructions]
Add a Virtual Private Network - HTC One®
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your HTC One to connect to the Internet using a Wi-Fi network.
HTC ONE Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your HTC One smartphone so you no longer receive an alert when entering a Wi-Fi network.
Manually Add a Wi-Fi Network - HTC One®
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC One®
[Device-Specific Instructions]
Wi-Fi Direct On/Off - HTC One®
[Device-Specific Instructions]
Wi-Fi On/Off - HTC One®
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for...

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