Home Support Apple Apple iPad

Apple® iPad® - Support Overview

Find device-specific support and online tools for your Apple iPad.

Activate and setup

Learn how to activate and set up your Apple iPad.

Top 10 things to do with your new tablet

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All Topics

Activation, Setup & User Guides

Alerts & Reminders

Back Up & Transfer Content

Basics

Battery & Power

Bluetooth

Calendar

Calling & Dialing

Camera, Photos & Videos

Computer/PC Connectivity

Contacts

Data

Date & Time

Device ID & Info

Device Search

Device Settings

Email/Gmail

Find My Phone

GPS & Location Based Services

Home Screen

Hotspot

Internet & Web Browser

Keyboard

Language

Lock, Unlock, Password & Security

Memory/Storage

Music

Navigating & Multitasking

Operating System & Software

SIM Card

Sounds, Volume & Audio

Status Indicators/Lights

Text & Multimedia Messaging

Tips, Tricks & Shortcuts

Visual & Hearing Accessibility

Wallpapers/Theme

Wi-Fi & Network

Activation, Setup & User Guides

Activate, Switch or Bring Your Own Device (BYOD) FAQ

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Verizon Cloud - How to Use Guide

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Video:
What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 1:20

Apple® Article - Where to Find Your AppleCare Registration Number

Here's how to find your AppleCare Registration Number to register the AppleCare plan for your new Apple device.

Apple® Article - If you forgot your Apple ID password

If you're having issues signing in with your Apple ID password, view this info to reset it and regain access to your Apple ID account.

Apple® iPad® - Activate / Set Up Device

Here's how to perform a quick set up and activation on your iPad.

Apple® iPad® - Update Carrier Settings

Here's how to update Carrier Settings (Access Point Names, MMS settings) for your iPad, view this info.

Apple® Article - Frequently asked questions about Apple ID

Apple® iPad® - Create an Apple ID

Here's how to create an Apple ID using your iPad.

Apple® Article - Set up an Apple ID

Here's some info on setting up an Apple ID.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® iPad® (3G models only) - Activate / Set Up Device

Here's how to perform a quick setup and activation your Apple iPad Wi-Fi + 3G Cellular.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Alerts & Reminders

Apple® Article - iOS: Understanding notifications

Here's how to view and manage the notifications on your iPhone / iPad.

Apple® iPad® - Create Reminders

Here's how to create and configure reminders on your iPad.

Apple® iPad® - Manage Audio Alerts

Here's how to change notification sounds for incoming calls or messages on your iPad.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Apple® Article - Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC

Here's how to import photos and videos from your iPhone or iPad to your Mac or Windows PC.

Apple® Article - Manage Content Manually on Your iPhone, iPad, and iPod

To learn how to manually manage content for quick syncing of specific items, view this info.

Apple® Article - About File Sharing on iPhone® or iPad®

Here's how to learn about copying files between your computer and apps on your iOS devices.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch

Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Apple® iOS

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Battery Inserting / Removing - Apple® iOS

Apple® Article - Using iPad power adapters with iPhone, iPad, and iPod

Here's an Apple support article for using iPad power adapters with your iPhone or iPad.

Apple® iPad® - View Battery Info

Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.

Apple® Article - Charge the Battery in Your iPhone or iPad

Here's how to charge the battery and identify supported charging adapters for your iPhone or iPad.

Apple® iPad® - Battery Percentage

Here's how to view or hide the remaining battery percentage of your iPad.

Bluetooth

Bluetooth FAQs

Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Apple® iPad® - Delete Paired Bluetooth® Connection

Here's how to delete a paired Bluetooth device from your iPad.

Apple® iPad® - Bluetooth® Discovery Mode

To make your Apple iPad visible to Bluetooth devices, view this info.

Apple® iPad® - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your iPad on or off.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Calendar

Apple® iPad® - Add a Calendar Event

Here's how to add a calendar event on your iPad.

Apple® iPad® - Manage Calendar Events

Here's how to add, delete or edit info in your iPad's calendar.

Apple® iPad® - Set Default Calendar

If you have multiple calendars on your iPad (iCloud, Gmail, Work, etc.), use this info to set the default calendar.

Calling & Dialing

Call Waiting - Apple® iOS

Camera, Photos & Videos

Apple® iPad® - Picture in Picture

Here's how to watch a video on your iPad while completing other tasks.

Apple® Article - Sync Photos to Your iPhone, iPad, and iPod Touch in iTunes

Here's an Apple support article on how to sync photos to your iPhone or iPad using iTunes.

Apple® iPad® - Record a Time Lapse Video

Here's how to record a time lapse video on your iPad.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Verizon Cloud - Apple® iPad® - Share Media

Here's how to share Verizon Cloud content from your iPad.

Verizon Cloud - Apple® iPad® - Share Media

Here's how to share Verizon Cloud content from your iPad.

Apple® iPad® - Common Camera Settings

Here's some info on camera settings (e.g., flash, timer, front / rear camera) for your iPad.

Apple® iPad® - Play a Video

Here's how to watch a video on your iPad.

Apple® iPad® - Record and Send Video via Messaging

Here's how to record and send a video on your iPad via the Messages app.

Apple® iPad® - Save Pictures from Browser

Here's how to save images via the web browser on your iPad.

Apple® iPad® - Send Existing Picture via Messaging

Here's how to send an existing picture from your iPad using the Messages app.

Apple® iPad® - Send Existing Video via Messaging

Here's how to send a saved video to someone via the Messages app on your iPad.

Apple® iPad® - Take and Send a Picture via Messaging

Here's how to take a picture and send it via the Messages app on your iPad.

Computer/PC Connectivity

Apple® Article - Use Continuity to connect your iPhone, iPad, iPod touch, and Mac

Continuity allows seamless movement between your iPhone, iPad, and Mac, or when using them together.

Create a Paired Connection - Windows® 7

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

If you can't transfer media between your Apple iOS device and PC, view this info.

Contacts

Apple® iPad® - Add a Contact

Here's how to add a contact on your iPad.

Apple® iPad® - Delete a Contact

Here's how to remove a contact from your iPad.

Apple® iPad® - Edit a Contact

Here's how to edit contacts on your iPad.

Apple® iPad® - View Contact Sync Source

Here's how to view where a phonebook contact on your iPad was imported from.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Apple® iPad® - Cellular Data Activation

Here's how to activate cellular data on your iPad.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Apple® iPad® - Add Data or Change Data Plan

Here's how to add to or change your Prepaid data plan on your iPad.

Apple® iPad® - Reprovision Cellular Data Account

Here's how to sync your cellular account with your iPad if you are having connectivity or billing issues.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Apple® iPad® - Cellular Data Account Login

Here's how to view cellular data information on your iPad.

Apple® iPad® - Cancel Prepaid Cellular Data Plan

Here's how to cancel a prepaid data plan on your iPad.

Apple® iPad® - Edit Cellular Data User and Payment Information

Here's how to edit user and payment information for your iPad's cellular data account.

Apple® iPad® - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPad on or off.

Apple® iPad® - Reset Cellular Data Account

Here's how to reset your iPad's cellular data account if you are having connectivity or billing issues.

Apple® iPad® - Recover Cellular Data Account Password

If you've forgotten the password for your iPad's cellular data account, view this info.

Change or Add Data Bundles - Prepaid iPad

here's how to add or change a data bundle for prepaid service on an iPad.

Apple® iPad® - Cellular Data Account Usage

Here's how to view the Prepaid cellular data usage on your iPad.

Apple® iPad® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your iPad.

Apple® iPad® - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPad on or off.

Apple® iPad® - Allow / Deny Data Roaming

Here's how to turn data roaming for your Apple iPad on or off.

Date & Time

Apple® iPad® - Set Date and Time

If your Apple iPad shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Apple® iPad® - View Phone Number

Here's how to view the phone number for your iPad.

Apple® iPad® - View Device ID (ESN / IMEI / MEID)

Here's how to view your iPad's device ID number.

Apple® iPad® - View Device Info

Here's how to view device info (e.g., SIM card status, IP address, etc.) for your iPad.

Check for Physical Damage

Here's how to help determine if your device has damage.

Apple® iPad® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPad.

Device Search

Apple® Article - iOS: Search with Spotlight

To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.

Device Settings

Apple® iPad® - Update Carrier Settings

Here's how to update carrier settings on your iPad.

Apple® iPad® - Turn 4G LTE On / Off

Here's how to turn 4G LTE data for your iPad on or off.

Apple® iPad® - Reset All Settings

If your Apple iPad crashes, resets or runs slow, or apps freeze or reset the device, view this.

Cancel Autopay - Prepaid iPad

Here's how to cancel auto payment on your prepaid iPad.

Apple® iPad® - Turn Identifier for Advertisers On / Off

View this info to limit the device/consumer info on your iPad that's accessed by advertisers or apps.

Apple® iPad® - Turn Notifications On / Off

Here's how to turn status bar or banner notifications for your iPad on or off.

Apple® iPad® - Turn Handoff On / Off

Here's how to start something on one device and pick it up on other devices using your iCloud account.

Apple® Article - Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

For operating temperatures and temperature management of your Apple device, view this info.

Apple® iPad® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your iPad, view this info.

Apple® iPad® - Adjust Display & Brightness

Here's how to adjust the display brightness on your iPad.

Apple® iPad® - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPad.

Apple® iPad® - Turn Do Not Disturb On / Off

If your iPad isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Apple® iPad® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPad on or off.

Email/Gmail

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Apple® iPad® - Remove an Email Account

Removing then re-adding an email account on your iPad often fixes email issues.

Apple® iPad® - Email Account Settings (Personal POP / IMAP)

Here's info on personal email settings for your Apple iPad.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Apple® iPad® - Reply to an Email Message

Here's how to reply to an email message from your iPad.

Apple® iPad® - Compose and Send Email Message

Here's how to create and send an email message from your iPad.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Apple® iPad® - Remove a Personal Email Account

Here's how to remove a personal email account from your iPad.

Apple® iPad® - Forward an Email Message

Here's how to forward an email message from your iPad.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Apple® iPad® - Delete Email Messages

Here's how to delete email messages from your iPad.

Apple® Article - Get help with Mail on iPhone, iPad, and iPod touch

If you're not able to send email with Mail on your iOS device or if you're not able to receive or move messages, view this info.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Apple® Article - Set up an email account on your iPhone or iPad

Here's how to find the steps to add an email account to your iPhone or iPad.

Apple® iPad® - Add a Personal Email Account

Here's how to add a personal email account to your Apple iPad.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email to be accessed from multiple computers or mobile devices.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Apple® iPad® - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPad if automatic setup fails.

Apple® iPad® - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your iPad.

Apple® iPad® - View Email Messages

Here's how to view email messages on your iPad.

Apple® iPad® - Email Account Settings (Exchange ActiveSync)

Here's how to update work email settings for your Apple iPad.

Apple® iPad® - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your iPad.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Apple® iPad® - Turn GPS Location On / Off

Here's how to turn GPS location for your iPad on or off.

Improving GPS Performance

Apple® iPad® - Reset Location Warnings

Here's how to reset your iPad's location warnings to the default settings.

Home Screen

Apple® iPad® - Spotlight Search

Here's how to quickly search for contacts, email and other content on your iPad.

Apple® iPad® - Manage Notes

Here's how to create, delete, or email a Note on your iPad.

Apple® iPad® - Display Icons

Here's how to see current display icons for your iPad.

Apple® iPad® - Notification Center

Here's how to view notifications on your iPad.

Apple® iPad® - View Home Screen Panels

Here's how to switch between Home screen panels on your iPad.

Hotspot

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Apple® Article - iOS: Troubleshooting Personal Hotspot

Refer to this Apple support article to troubleshoot common issues with your Personal Hotspot.

Apple® iPad® - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPad for use as an internet or Wi-Fi connection.

Apple® iPad® - Turn Personal Hotspot On / Off

Here's how to turn your iPad's personal hotspot feature on or off.

Apple® iPad® - Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) on your iPad.

Apple® Article - iOS: Use Personal Hotspot

Here's how to share your internet connection on your iPhone or iPad with other devices.

Internet & Web Browser

Apple® iPad® - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your iPad, view this.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Apple® iPad® - Add a Browser Bookmark

Here's how to add a browser bookmark on your iPad.

Apple® iPad® - Turn Private Browsing On / Off

Here's how to turn your iPad's private browsing feature on or off.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Apple® Article - How to restart the Apple Mobile Device Service (AMDS) on Windows

If your iOS device isn't recognized in iTunes on Windows, view this info on restarting the Apple Mobile Device Service (AMDS).

Apple® iPad® - Turn JavaScript On / Off

Here's how to check the JavaScript settings for your iPad if you can't view websites or pages won't load.

Apple® iPad® - Allow / Block Browser Cookies

If you can't website images or web pages on your iPad, here's how to check whether the browser is set to allow cookies.

Apple® iPad® - Delete a Browser Bookmark

Here's how to delete a browser bookmark on your iPad.

Apple® iPad® - Access Websites

Here's how to access websites via the Safari browser on your Apple iPad.

Apple® iPad® - Edit a Browser Bookmark

Here's how to edit browser bookmarks on your iPad.

Apple® iPad® - Open Web Browser

Here's how to open the Safari web browser on your iPad.

Apple® iPad® - Open a Browser Bookmark

Here's how to connect to a website from browser bookmarks on your iPad.

Keyboard

Apple® iPad® - Use Smart Connector

Here's how to use your iPad's Smart Connector feature.

Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch

Here's a link to info on how to perform certain gestures on your iOS device, like a pinch or multi-finger swipe.

Apple® iPad® - Reset Keyboard Dictionary

Here's how to remove saved words you have typed and return your iPad's keyboard to its default dictionary.

Apple® iPad® - Create a Keyboard Shortcut

Here's how to create a text replacement shortcut on your iPad.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple® iPad® - Language Selection

Here's how to change the language and region settings used on your iPad.

Lock, Unlock, Password & Security

Apple® iPad® - Lock / Unlock Screen Portrait Orientation Mode

Here's how to fix the screen / display on your iPad if it doesn't flip or rotate.

Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled

If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.

Apple® iPad® - Lock / Unlock

Here's how to lock or unlock the screen on your Apple iPad.

Apple® iPad® - Turn Off Passcode

Here's how to turn your iPad's password unlock setting on or off.

Apple® Article - Using a Passcode

Apple® iPad® - Unlock Screen

Here's how to unlock the screen on your iPad..

Apple® Article - Two Factor Authentication

Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.

Apple® iPad® - Add Additional Fingerprints

Here's how to add additional fingerprints on your Apple iPad.

Apple® iPad® - Turn Guided Access On / Off

Here's how to enable Guided Access, when you want your iPad to remain on one app and control what is available when enabled.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Apple® iPad® - Check Device Storage

Here's how to free up space if your iPad runs slow/crashes, apps freeze, or you can't save media.

Music

Apple® iPad® - Play Music Files

Here's how to play music files on your iPad.

Navigating & Multitasking

Apple® Article - iOS: Understanding multitasking and background activity

Apple® iPad® - Control Center

Here's how to change device settings on your iPad via Control Center.

Apple® Article - Family Sharing

Apple® Article - iOS: Switch Control helps you navigate your iOS device

To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.

Apple® iPad® - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPad.

Apple® iPad® - Slide Over

Here's how to open multiple apps at once on your iPad.

Apple® iPad® - Split View

Here's how to open multiple apps at once in split screen view on your iPad.

Operating System & Software

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Apple® iPad® - Erase All Content and Settings

If your iPad crashes, has a blank or frozen screen or calling, app and sync issues, view this.

Apple® iPad® - View Software Version

Here's how to view the software version your iPad is running.

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® Article - Issues with unauthorized modification of iOS

Apple® iPad® - iOS Updates

Here's info on how to update your iPad to the current iOS version.

Remove Ransomware From the Device - Apple® iOS

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

SIM Card

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Apple® iPad® - Insert SIM Card

Inserting or removing a SIM is helpful when receiving activation errors, trouble with the browser or a blank/frozen screen.

Apple® iPad® - View SIM Card Number

Here's how to view the SIM card number associated with your iPad.

Apple® iPad® - Remove SIM Card

Here's how to remove a SIM card from an Apple iPad.

Apple® iPad® - Turn SIM PIN On / Off

Here's how to turn your SIM pin on or off for your Apple iPad.

Apple® iPad® - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPad.

Apple® iPad® - Modify SIM PIN

Here's how to change the SIM card lock code on your iPad.

Apple® iPad® - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPad.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you have audio problems from the built-in speaker on your iPhone or iPad, view this Apple support article.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Resolve Volume Issues

Status Indicators/Lights

Apple® iPad® - View Signal Strength

Here's how to view signal strength on the Apple iPad.

Text & Multimedia Messaging

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Video:
Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.

Length: 1:24

Video:
Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.

Length: 2:04

Determining Message Type - Apple iOS

Apple® iPad® - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your iPad.

Video:
Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.

Length: 1:31