Apple® iPad® - Support Overview

Find device-specific support and online tools for your Apple iPad.
Popular topics
Learn how to transfer contacts and media.

Troubleshoot iPad
This online tool will help you identify and resolve problems with your device.

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Activation, Setup & User Guides

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article - If you forgot your Apple ID password

If you're having issues signing in with your Apple ID password, view this info to reset it and regain access to your Apple ID account.

Apple® Article - Set up an Apple ID

Here's some info on setting up an Apple ID.

Apple® Article - Where to Find Your AppleCare Registration Number

Here's how to find your AppleCare Registration Number to register the AppleCare plan for your new Apple device.

Apple® iPad® (3G models only) - Activate / Set Up Device

Here's how to perform a quick setup and activation your Apple iPad Wi-Fi + 3G Cellular.

Apple® iPad® - Activate / Set Up Device

Here's how to perform a quick set up and activation on your iPad.

Apple® iPad® - Create an Apple ID

Here's how to create an Apple ID using your iPad.

Apple® iPad® - Update Carrier Settings

Here's how to update Carrier Settings (Access Point Names, MMS settings) for your iPad, view this info.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Alerts & Reminders

Apple® Article - iOS: Understanding notifications

Here's how to view and manage the notifications on your iPhone / iPad.

Apple® iPad® - Create Reminders

Here's how to create and configure reminders on your iPad.

Apple® iPad® - Manage Audio Alerts

Here's how to change notification sounds for incoming calls or messages on your iPad.

Back Up & Transfer Content

Apple® Article - About File Sharing on iPhone® or iPad®

Here's how to learn about copying files between your computer and apps on your iOS devices.

Apple® Article - Manage Content Manually on Your iPhone, iPad, and iPod

To learn how to manually manage content for quick syncing of specific items, view this info.

Apple® Article - Transfer Photos and Videos from your iPhone, iPad or iPod touch

Here's how to import photos and videos from your iPhone or iPad to your Mac or Windows PC.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch

Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Apple® Article - Charge the Battery in Your iPhone or iPad

Here's how to charge the battery and identify supported charging adapters for your iPhone or iPad.

Apple® Article - Using iPad power adapters with iPhone, iPad, and iPod

Here's an Apple support article for using iPad power adapters with your iPhone or iPad.

Apple® iPad® - Battery Percentage

Here's how to view or hide the remaining battery percentage of your iPad.

Apple® iPad® - View Battery Info

Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Battery & Power Issues

Apple® iPad® - View Battery Info

Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Bluetooth

Apple® iPad® - Delete Paired Bluetooth® Connection

Here's how to delete a paired Bluetooth device from your iPad.

Apple® iPad® - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your iPad on or off and make it visible to other devices for pairing.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Calendar

Apple® iPad® - Add a Calendar Event

Here's how to add a calendar event on your iPad.

Apple® iPad® - Manage Calendar Events

Here's how to add, delete or edit info in your iPad's calendar.

Apple® iPad® - Set Default Calendar

If you have multiple calendars on your iPad (iCloud, Gmail, Work, etc.), use this info to set the default calendar.

Calling & Dialing

Call Waiting - Apple® iOS

Here's how to answer call on your iPhone while you're on another call.

Calling & Messaging Issues

Apple® iPad® - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPad.

Camera, Photos & Videos

Apple Article - Sync Photos to Your iPhone, iPad, and iPod Touch

Here's an Apple support article on how to sync photos to your iPhone or iPad.

Apple® iPad® - Common Camera Settings

Here's some info on camera settings (e.g., flash, timer, front / rear camera) for your iPad.

Apple® iPad® - Picture in Picture

Here's how to watch a video on your iPad while completing other tasks.

Apple® iPad® - Play a Video

Here's how to watch a video on your iPad.

Apple® iPad® - Record a Time Lapse Video

Here's how to record a time lapse video on your iPad.

Apple® iPad® - Record and Send Video via Messaging

Here's how to record and send a video on your iPad via the Messages app.

Apple® iPad® - Save Pictures from Browser

Here's how to save images via the web browser on your iPad.

Apple® iPad® - Send Existing Picture via Messaging

Here's how to send an existing picture from your iPad using the Messages app.

Apple® iPad® - Send Existing Video via Messaging

Here's how to send a saved video to someone via the Messages app on your iPad.

Apple® iPad® - Take and Send a Picture via Messaging

Here's how to take a picture and send it via the Messages app on your iPad.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Verizon Cloud - Apple® iPad® - Share Media

Here's how to share Verizon Cloud content from your iPad.

Computer/PC Connectivity

Apple® Article - Use Continuity to connect your iPhone, iPad, iPod touch, and Mac

Continuity allows seamless movement between your iPhone, iPad, and Mac, or when using them together.

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

If you can't transfer media between your Apple iOS device and PC, view this info.

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Contacts

Apple® iPad® - Add a Contact

Here's how to add a contact on your iPad.

Apple® iPad® - Delete a Contact

Here's how to remove a contact from your iPad.

Apple® iPad® - Edit a Contact

Here's how to edit contacts on your iPad.

Apple® iPad® - View Contact Sync Source

Here's how to view where a phonebook contact on your iPad was imported from.

Data

Apple® iPad® - Add Data or Change Data Plan

Here's how to add to or change your Prepaid data plan on your iPad.

Apple® iPad® - Allow / Deny Data Roaming

Here's how to turn data roaming for your Apple iPad on or off.

Apple® iPad® - Cancel Prepaid Cellular Data Plan

Here's how to cancel a prepaid data plan on your iPad.

Apple® iPad® - Cellular Data Account Login

Here's how to view cellular data information on your iPad.

Apple® iPad® - Cellular Data Account Usage

Here's how to view the Prepaid cellular data usage on your iPad.

Apple® iPad® - Cellular Data Activation

Here's how to activate cellular data on your iPad.

Apple® iPad® - Edit Cellular Data User and Payment Information

Here's how to edit user and payment information for your iPad's cellular data account.

Apple® iPad® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your iPad.

Apple® iPad® - Recover Cellular Data Account Password

If you've forgotten the password for your iPad's cellular data account, view this info.

Apple® iPad® - Reprovision Cellular Data Account

Here's how to sync your cellular account with your iPad if you are having connectivity or billing issues.

Apple® iPad® - Reset Cellular Data Account

Here's how to reset your iPad's cellular data account if you are having connectivity or billing issues.

Apple® iPad® - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPad on or off.

Apple® iPad® - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPad on or off.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Change or Add Data Bundles - Prepaid iPad

here's how to add or change a data bundle for prepaid service on an iPad.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Apple® iPad® - Set Date and Time

If your Apple iPad shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Apple® iPad® - View Device ID (ESN / IMEI / MEID)

Here's how to view your iPad's device ID number.

Apple® iPad® - View Device Info

Here's how to view device info (e.g., SIM card status, IP address, etc.) for your iPad.

Apple® iPad® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPad.

Apple® iPad® - View Phone Number

Here's how to view the phone number for your iPad.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Search

Apple® Article - iOS: Search with Spotlight

To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.

Device Settings

Apple® Article - Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

For operating temperatures and temperature management of your Apple device, view this info.

Apple® iPad® - Adjust Display & Brightness

Here's how to adjust the display brightness on your iPad.

Apple® iPad® - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPad.

Apple® iPad® - Reset All Settings

If your Apple iPad crashes, resets or runs slow, or apps freeze or reset the device, view this.

Apple® iPad® - Turn 4G LTE On / Off

Here's how to turn 4G LTE data for your iPad on or off.

Apple® iPad® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your iPad, view this info.

Apple® iPad® - Turn Do Not Disturb On / Off

If your iPad isn't receiving alerts for texts and email, here's how to check Do Not Disturb settings.

Apple® iPad® - Turn Handoff On / Off

Here's how to start something on one device and pick it up on other devices using your iCloud account.

Apple® iPad® - Turn Identifier for Advertisers On / Off

View this info to limit the device/consumer info on your iPad that's accessed by advertisers or apps.

Apple® iPad® - Turn Notifications On / Off

Here's how to turn status bar or banner notifications for your iPad on or off.

Apple® iPad® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPad on or off.

Apple® iPad® - Update Carrier Settings

Here's how to update carrier settings on your iPad.

Cancel Autopay - Prepaid iPad

Here's how to cancel auto payment on your prepaid iPad.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Apple® Article - Get help with Mail on iPhone, iPad, and iPod touch

If you're not able to send email with Mail on your iOS device or if you're not able to receive or move messages, view this info.

Apple® Article - Set up an email account on your iPhone or iPad

Here's how to find the steps to add an email account to your iPhone or iPad.

Apple® iPad® - Add a Personal Email Account

Here's how to add a personal email account to your Apple iPad.

Apple® iPad® - Compose and Send Email Message

Here's how to create and send an email message from your iPad.

Apple® iPad® - Delete Email Messages

Here's how to delete email messages from your iPad.

Apple® iPad® - Email Account Settings (Exchange ActiveSync)

Here's how to update work email settings for your Apple iPad.

Apple® iPad® - Email Account Settings (Personal POP / IMAP)

Here's info on personal email settings for your Apple iPad.

Apple® iPad® - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your iPad.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Apple® iPad® - Forward an Email Message

Here's how to forward an email message from your iPad.

Apple® iPad® - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPad if automatic setup fails.

Apple® iPad® - Remove a Personal Email Account

Here's how to remove a personal email account from your iPad.

Apple® iPad® - Remove an Email Account

Removing then re-adding an email account on your iPad often fixes email issues.

Apple® iPad® - Reply to an Email Message

Here's how to reply to an email message from your iPad.

Apple® iPad® - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your iPad.

Apple® iPad® - View Email Messages

Here's how to view email messages on your iPad.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Facebook

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Apple® iPad® - Reset Location Warnings

Here's how to reset your iPad's location warnings to the default settings.

Apple® iPad® - Turn GPS Location On / Off

Here's how to turn GPS location for your iPad on or off.

Improving GPS Performance

Here's info on improving GPS performance on your device.

General

Apple® iPad® - Reset All Settings

If your Apple iPad crashes, resets or runs slow, or apps freeze or reset the device, view this.

Home Screen

Apple® iPad® - Display Icons

Here's how to see current display icons for your iPad.

Apple® iPad® - Manage Notes

Here's how to create, delete, or email a Note on your iPad.

Apple® iPad® - Notification Center

Here's how to view notifications on your iPad.

Apple® iPad® - Spotlight Search

Here's how to quickly search for contacts, email and other content on your iPad.

Apple® iPad® - View Home Screen Panels

Here's how to switch between Home screen panels on your iPad.

Hotspot

Apple® Article - iOS: Troubleshooting Personal Hotspot

Refer to this Apple support article to troubleshoot common issues with your Personal Hotspot.

Apple® Article - iOS: Use Personal Hotspot

Here's how to share your internet connection on your iPhone or iPad with other devices.

Apple® iPad® - Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) on your iPad.

Apple® iPad® - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPad for use as an internet or Wi-Fi connection.

Apple® iPad® - Turn Personal Hotspot On / Off

Here's how to turn your iPad's personal hotspot feature on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Apple® Article - How to restart the Apple Mobile Device Service (AMDS) on Windows

If your iOS device isn't recognized in iTunes on Windows, view this info on restarting the Apple Mobile Device Service (AMDS).

Apple® iPad® - Access Websites

Here's how to access websites via the Safari browser on your Apple iPad.

Apple® iPad® - Add a Browser Bookmark

Here's how to add a browser bookmark on your iPad.

Apple® iPad® - Allow / Block Browser Cookies

If you can't website images or web pages on your iPad, here's how to check whether the browser is set to allow cookies.

Apple® iPad® - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your iPad, view this.

Apple® iPad® - Delete a Browser Bookmark

Here's how to delete a browser bookmark on your iPad.

Apple® iPad® - Edit a Browser Bookmark

Here's how to edit browser bookmarks on your iPad.

Apple® iPad® - Open Web Browser

Here's how to open the Safari web browser on your iPad.

Apple® iPad® - Open a Browser Bookmark

Here's how to connect to a website from browser bookmarks on your iPad.

Apple® iPad® - Turn JavaScript On / Off

Here's how to check the JavaScript settings for your iPad if you can't view websites or pages won't load.

Apple® iPad® - Turn Private Browsing On / Off

Here's how to turn your iPad's private browsing feature on or off.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Internet & Web Browser Issues

Apple® iPad® - Allow / Deny Data Roaming

Here's how to turn data roaming for your Apple iPad on or off.

Apple® iPad® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your iPad.

Apple® iPad® - Reset Network Settings

Here's how to reset settings if your iPad can't connect to data or send / receive messages.

Apple® iPad® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your iPad, view this info.

Apple® iPad® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPad.

Apple® iPad® - View Signal Strength

Here's how to view signal strength on the Apple iPad.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch

Here's a link to info on how to perform certain gestures on your iOS device, like a pinch or multi-finger swipe.

Apple® iPad® - Create a Keyboard Shortcut

Here's how to create a text replacement shortcut on your iPad.

Apple® iPad® - Reset Keyboard Dictionary

Here's how to remove saved words you have typed and return your iPad's keyboard to its default dictionary.

Apple® iPad® - Use Smart Connector

Here's how to use your iPad's Smart Connector feature.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple® iPad® - Language Selection

Here's how to change the language and region settings used on your iPad.

Lock, Unlock, Password & Security

Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled

If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.

Apple® Article - Two Factor Authentication

Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.

Apple® iPad® - Add Additional Fingerprints

Here's how to add additional fingerprints on your Apple iPad.

Apple® iPad® - Lock / Unlock

Here's how to lock or unlock the screen on your Apple iPad.

Apple® iPad® - Lock / Unlock Screen Portrait Orientation Mode

Here's how to fix the screen / display on your iPad if it doesn't flip or rotate.

Apple® iPad® - Turn Guided Access On / Off

Here's how to enable Guided Access, when you want your iPad to remain on one app and control what is available when enabled.

Apple® iPad® - Turn Off Passcode

Here's how to turn your iPad's password unlock setting on or off.

Apple® iPad® - Unlock Screen

Here's how to unlock the screen on your iPad..

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Lost, Stolen or Damaged

Apple® iPad® - View Device ID (ESN / IMEI / MEID)

Here's how to view your iPad's device ID number.

Apple® iPad® - View Device Info

Here's how to view device info (e.g., SIM card status, IP address, etc.) for your iPad.

Apple® iPad® - View SIM Card Number

Here's how to view the SIM card number associated with your iPad.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Memory/Storage

Apple® iPad® - Check Device Storage

Here's how to free up space if your iPad runs slow/crashes, apps freeze, or you can't save media.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple® iPad® - Play Music Files

Here's how to play music files on your iPad.

Navigating & Multitasking

Apple® Article - iOS: Switch Control helps you navigate your iOS device

To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.

Apple® iPad® - Control Center

Here's how to change device settings on your iPad via Control Center.

Apple® iPad® - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPad.

Apple® iPad® - Slide Over

Here's how to open multiple apps at once on your iPad.

Apple® iPad® - Split View

Here's how to open multiple apps at once in split screen view on your iPad.

Operating System & Software

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Apple® iPad® - Erase All Content and Settings

If your iPad crashes, has a blank or frozen screen or calling, app and sync issues, view this.

Apple® iPad® - View Software Version

Here's how to view the software version your iPad is running.

Apple® iPad® - iOS Updates

Here's info on how to update your iPad to the current iOS version.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

SIM Card

Apple iPad - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your iPad.

Apple® iPad® - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPad.

Apple® iPad® - Modify SIM PIN

Here's how to change the SIM card lock code on your iPad.

Apple® iPad® - Remove SIM Card

Here's how to remove a SIM card from an Apple iPad.

Apple® iPad® - Turn SIM PIN On / Off

Here's how to turn your SIM pin on or off for your Apple iPad.

Apple® iPad® - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPad.

Apple® iPad® - View SIM Card Number

Here's how to view the SIM card number associated with your iPad.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Software Issues

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® iPad® - Erase All Content and Settings

If your iPad crashes, has a blank or frozen screen or calling, app and sync issues, view this.

Apple® iPad® - View Software Version

Here's how to view the software version your iPad is running.

Apple® iPad® - iOS Updates

Here's info on how to update your iPad to the current iOS version.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you have audio problems from the built-in speaker on your iPhone or iPad, view this Apple support article.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Status Indicators/Lights

Apple® iPad® - View Signal Strength

Here's how to view signal strength on the Apple iPad.

Text & Multimedia Messaging

Apple® Article - If you can't send or receive messages on your iPhone, iPad, or iPod touch

If you can't send or receive messages on your iPhone or iPad, view this Apple support article.

Apple® iPad® - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your iPad.

Apple® iPad® - Delete Message

Here's how to delete text messages from your iPad.

Apple® iPad® - Record and Send Video via Messaging

Here's how to record and send a video on your iPad via the Messages app.

Apple® iPad® - Send Existing Picture via Messaging

Here's how to send an existing picture from your iPad using the Messages app.

Apple® iPad® - Send Existing Video via Messaging

Here's how to send a saved video to someone via the Messages app on your iPad.

Apple® iPad® - Take and Send a Picture via Messaging

Here's how to take a picture and send it via the Messages app on your iPad.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Apple® Article: Use AirPrint To Print From Your iPhone, iPad, or iPod Touch

Here's an Apple support article on how to use AirPrint to print from your iPhone or iPhone.

Apple® iPad® - Capture a Screenshot

Here's how to capture a screenshot using your iPad.

Apple® iPad® - Set Up Printing

Here's how to set up remote printing on your iPad.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Apple® iPad® - Guided Access Settings

Here's how to limit app / screen access or button presses on your iPad.

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Configure VoiceOver Settings - Apple® iOS

Here's how to configure VoiceOver settings for your iPhone or iPad.

Zoom & Magnifier - Apple® iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wallpapers/Theme

Apple® iPad® - Set Wallpaper

Here's how to set the Home / Lock screen image on your Pad.

Wi-Fi & Network

Apple® Article - If your iPhone, iPad or iPod Touch won't connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network, view this Apple support article.

Apple® iPad® - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) on your iPad.

Apple® iPad® - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your iPad.

Apple® iPad® - Make and Receive Wi-Fi Calls from Other Devices

If you want to make or receive calls from an another device logged into the same iCloud account, view this info.

Apple® iPad® - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your iPad.

Apple® iPad® - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your iPad.

Apple® iPad® - Reset Network Settings

Here's how to reset settings if your iPad can't connect to data or send / receive messages.

Apple® iPad® - Turn Virtual Private Network On / Off

Here's how to turn your iPad's virtual private network (VPN) settings on or off.

Apple® iPad® - Turn Wi-Fi Assist On / Off

If your iPad's cellular data usage is higher than expected, check this setting.

Apple® iPad® - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPad on or off.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.

iTunes

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® Article: Resolve iOS update and restore errors

For issues when installing updating or restoring your iOS device, view this info.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.