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Apple® iPad® - Support Overview
Find device-specific support and online tools for your Apple iPad.
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Device-Specific Support
Select Your Device
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Samsung Galaxy Tab A (8.0)
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Apple® iPad® 2
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Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
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Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
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Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
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LG Revere® 3
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G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Apple Watch Series 4
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
Apple® iPhone® XS
Motorola RAZR V3m in Gray
GizmoWatch™
Samsung Galaxy Note9
Page Contents
- Accessories
- Activation, Setup & User Guides
- Alerts & Reminders
- Back Up & Transfer Content
- Basics
- Battery & Power
- Bluetooth
- Calendar
- Calling & Dialing
- Camera, Photos & Videos
- Computer/PC Connectivity
- Contacts
- Data
- Date & Time
- Device ID & Info
- Device Search
- Device Settings
- Email/Gmail
- Find My Phone
- GPS & Location Based Services
- Home Screen
- Hotspot
- Internet & Web Browser
- Keyboard
- Language
- Lock, Unlock, Password & Security
- Memory/Storage
- Music
- Navigating & Multitasking
- Operating System & Software
- SIM Card
- Sounds, Volume & Audio
- Status Indicators/Lights
- Text & Multimedia Messaging
- Tips, Tricks & Shortcuts
- TV
- Visual & Hearing Accessibility
- Wallpapers/Theme
- Wi-Fi & Network
Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Apple iPad FAQs
[FAQs]
Learn which plans are available for any iPad we carry, how to activate a new iPad and set it up.
Apple® Article - Where to Find Your AppleCare Registration Number
[Device-Specific Instructions]
Here's how to find your AppleCare Registration Number to register the AppleCare plan for your new Apple device.
Set Up Device - Apple® iPad®
[Device-Specific Instructions]
Here's how to perform a quick set up and activation on your iPad.
Create an Apple ID - Apple® iPad®
[Device-Specific Instructions]
Here's how to create an Apple ID using your iPad.
Apple® Article - Create an Apple ID without a Payment Method
[Device-Specific Instructions]
Here's a link on to how to set up or use an Apple ID without an associated payment method.
Set Up Device - Apple® iPad® (3G models only)
[Device-Specific Instructions]
Here's how to perform a quick setup and activation your Apple iPad Wi-Fi + 3G Cellular.
Manage Audio Alerts - Apple® iPad®
[Device-Specific Instructions]
Here's how to manage sounds on your iPad.
Reminders - Apple® iPad®
[Device-Specific Instructions]
Here's how to create and configure reminders on your iPad.
Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Apple® Article - Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC
[Device-Specific Instructions]
Here's how to import photos and videos from your iPhone or iPad to your Mac or Windows PC.
Apple® Article - Manage Content Manually on Your iPhone, iPad, and iPod
[Device-Specific Instructions]
Apple® Article - About File Sharing on iPhone® or iPad®
[Device-Specific Instructions]
Here's how to learn about copying files between your computer and apps on your iOS devices.
Check Verizon Wireless Coverage - While In the US
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup, apps, data connections, email, messaging and calling.
Apple iPad FAQs
[FAQs]
Learn which plans are available for any iPad we carry, how to activate a new iPad and set it up.
Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Apple® Article - What To Do Before You Sell or Give Away Your iPhone, iPad, or iPod Touch
[Device-Specific Instructions]
Here's a link to an Apple support article outlining how to delete info from a device, even if you don't have it anymore.
Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.
Apple® Article - Using iPad power adapters with iPhone, iPad, and iPod
[Device-Specific Instructions]
Here's an Apple support article for using iPad power adapters with your iPhone or iPad.
Battery Overview - Apple® iPad®
[Device-Specific Instructions]
Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.
Apple® Article - Charge the Battery in Your iPhone or iPad
[Device-Specific Instructions]
Here's how to charge the battery and identify supported charging adapters for your iPhone or iPad.
Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Delete Paired Bluetooth® Connection - Apple® iPad®
[Device-Specific Instructions]
Here's how to delete a paired Bluetooth connection from your iPad.
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
To make your Macintosh OS X visible to Bluetooth devices, view this info.
Turn Bluetooth® On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn Bluetooth for your iPad on or off.
Add a Calendar Event - Apple® iPad®
[Device-Specific Instructions]
Here's how to add a calendar event on your iPad.
Manage Calendar Events - Apple® iPad®
[Device-Specific Instructions]
Here's how to add, delete or edit info in your iPad's calendar.
Picture in Picture - Apple® iPad®
[Device-Specific Instructions]
Here's how to watch a video on your iPad while completing other tasks.
Apple® Article - Sync Photos to Your iPhone, iPad, and iPod Touch in iTunes
[Device-Specific Instructions]
Here's an Apple support article on how to sync photos to your iPhone or iPad using iTunes.
Record a Time Lapse Video - Apple® iPad®
[Device-Specific Instructions]
Here's how to record a time lapse video on your iPad.
Share Media - Verizon Cloud - Apple® iPad®
[Device-Specific Instructions]
Here's how to share Verizon Cloud content from your iPad.
Share Media - Verizon Cloud - Apple® iPad®
[Device-Specific Instructions]
Here's how to share Verizon Cloud content from your iPad.
Common Camera Settings - Apple® iPad®
[Device-Specific Instructions]
Here's some info on camera settings for your iPad.
Play a Video - Apple® iPad®
[Device-Specific Instructions]
Here's how to watch a video on your iPad.
Record and Send Video via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to record and send video on your iPad via the Messages app.
Save Pictures from Browser - Apple® iPad®
[Device-Specific Instructions]
Here's how to save images via the web browser on your iPad.
Send Existing Picture via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to send an existing picture from your iPad using the Messages app.
Send Existing Video via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to send an existing video from your iPad using the Messages app.
Take and Send a Picture via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to take a picture and send it via the Messages app on your iPad.
Apple® Article - Use Continuity to connect your iPhone, iPad, iPod touch, and Mac
[Device-Specific Instructions]
Create or End Internet Connection - VZAccess® Manager v7 (Macintosh®)
[Device-Specific Instructions]
Windows® Device Manager Conflicts - Apple® iOS Devices
[Device-Specific Instructions]
If you can't transfer media between your Apple iOS device and PC, view this info.
Import Contacts from SIM Card - Apple® iPad®
[Device-Specific Instructions]
Here's info on how to import contacts from a SIM card to your iPad.
Add a Contact - Apple® iPad®
[Device-Specific Instructions]
Here's how to add a contact on your iPad.
Delete a Contact - Apple® iPad®
[Device-Specific Instructions]
Here's how to delete a contact from your iPad.
Edit a Contact - Apple® iPad®
[Device-Specific Instructions]
Here's how to edit contacts on your iPad.
Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Cellular Data Activation - Apple® iPad®
[Device-Specific Instructions]
Here's how to activate cellular data on your iPad.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Add Data or Change Data Plan - Apple® iPad®
[Device-Specific Instructions]
Here's how to add to or change your Prepaid data plan on your iPad.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Cellular Data Account Login - Apple® iPad®
[Device-Specific Instructions]
Here's how to view cellular data information on your iPad.
Cancel Prepaid Cellular Data Plan - Apple® iPad®
[Device-Specific Instructions]
Here's how to cancel a prepaid data plan on your iPad.
Edit Cellular Data User and Payment Information - Apple® iPad®
[Device-Specific Instructions]
Here's how to edit user and payment information for your iPad's cellular data account.
Turn Cellular Data On / Off - Apple® iPad
[Device-Specific Instructions]
Here's how to turn cellular data for your iPad on or off.
Reset Cellular Data Account - Apple® iPad®
[Device-Specific Instructions]
Here's how to reset your iPad's cellular data account if you are having connectivity or billing issues.
Recover Cellular Data Account Password - Apple® iPad®
[Device-Specific Instructions]
If you've forgotten the password for your iPad's cellular data account, view this info.
Cellular Data Account Usage - Apple® iPad®
[Device-Specific Instructions]
Here's how to view the Prepaid cellular data usage on your iPad.
Manage Data Usage - Apple® iPad®
[Device-Specific Instructions]
Here's how to view data usage and set data warnings and restrictions on your iPad.
Turn Cellular Data for Automatic Downloads On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn cellular data for automatic downloads on your iPad on or off.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Phone Number - Apple® iPad®
[Device-Specific Instructions]
Here's how to view your iPad's phone number.
View Device Info - Apple® iPad®
[Device-Specific Instructions]
Here's how to view device info (e.g., storage amounts, unique data, etc.) for your iPad.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - Apple® iPad®
[Device-Specific Instructions]
Here's how to view your iPad's MAC address.
Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.
Turn 4G LTE On / Off - Apple® iPad
[Device-Specific Instructions]
Here's how to turn 4G LTE data for your iPad on or off.
Turn Notifications On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn status bar or banner notifications for your iPad on or off.
Turn Handoff On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to start something on one device and pick it up on the other devices using your iCloud account.
Apple® Article - Keeping iPhone®, iPad®, and iPod touch® within acceptable operating temperatures
[Device-Specific Instructions]
Adjust Backlight - Apple® iPad®
[Device-Specific Instructions]
Here's how to adjust the display brightness on your iPad.
Control Center Access Settings - Apple® iPad®
[Device-Specific Instructions]
Here's how to change Control Center settings on your iPad.
Turn Do Not Disturb On / Off - Apple® iPad®
[Device-Specific Instructions]
If you're not receiving calls or alerts for your texts and email, view this info.
Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Email Account Settings (Personal POP / IMAP) - Apple® iPad®
[Device-Specific Instructions]
Here's info on personal email settings for your Apple iPad.
Reply to an Email Message - Apple® iPad®
[Device-Specific Instructions]
Here's how to reply to an email message from your iPad.
Compose and Send Email Message - Apple® iPad®
[Device-Specific Instructions]
Here's how to compose and send an email from your iPad.
Fetch New Data - Apple® iPad®
[Device-Specific Instructions]
Here's how to adjust how often your iPad checks for new email.
Remove a Personal Email Account - Apple® iPad®
[Device-Specific Instructions]
Here's how to remove a personal email account from your iPad.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Forward an Email Message - Apple® iPad®
[Device-Specific Instructions]
Here's how to forward an email message on your iPad.
Delete Email Messages - Apple® iPad®
[Device-Specific Instructions]
Here's how to delete email messages from your iPad.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Apple® Article - Set up an email account on your iPhone or iPad
[Device-Specific Instructions]
Here's how to find the steps to add an email account to your iPhone or iPad.
Add a Personal Email Account - Apple® iPad®
[Device-Specific Instructions]
Here's how to add a personal email account to your Apple iPad.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ Notifications - Android®
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Manually Add a Personal Email Account - Apple® iPad®
[Device-Specific Instructions]
Here's how to complete a manual (advanced) email setup on your iPad.
View Email Messages - Apple® iPad®
[Device-Specific Instructions]
Here's how to view email messages on your iPad via the Mail app.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn GPS Location On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn GPS location for your iPad on or off.
Reset Location Warnings - Apple® iPad®
[Device-Specific Instructions]
Here's how to reset your iPad's location warnings to the default settings.
Spotlight Search - Apple® iPad®
[Device-Specific Instructions]
Here's how to quickly search for contacts, emails, and other content on your iPad.
Manage Notes - Apple® iPad®
[Device-Specific Instructions]
Here's how to create, delete, or email a Note on your iPad.
Display Icons - Apple® iPad®
[Device-Specific Instructions]
Here's how to see current display icons for your iPad.
Notification Center - Apple® iPad®
[Device-Specific Instructions]
Here's how to view notifications on your iPad.
View Home Screen Panels - Apple® iPad®
[Device-Specific Instructions]
Here's how to switch between Home screen panels on your iPad.
Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Apple® Article - iOS: Troubleshooting Personal Hotspot
[Device-Specific Instructions]
Refer to this Apple support article to troubleshoot common issues with your Personal Hotspot.
Set Up Personal Hotspot - Apple® iPad®
[Device-Specific Instructions]
Here's how to set up or activate the hotspot on your device for use as an internet or Wi-Fi connection.
Turn Personal Hotspot On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn your iPad's personal hotspot feature on or off.
Personal Hotspot Settings - Apple® iPad®
[Device-Specific Instructions]
Here's how to change the Personal Hotspot settings (Wi-Fi password) for your iPad.
Apple® Article - iOS: Use Personal Hotspot
[Device-Specific Instructions]
Here's how to share your internet connection on your iPhone or iPad with other devices.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Add a Browser Bookmark - Apple® iPad®
[Device-Specific Instructions]
Here's how to add a browser bookmark on your iPad.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Turn Private Browsing On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn your iPad's private browsing feature on or off.
Apple® Article - How to restart the Apple Mobile Device Service (AMDS) on Windows
[Device-Specific Instructions]
If your iOS device isn't recognized in iTunes on Windows, view this info on restarting the Apple Mobile Device Service (AMDS).
Allow / Block Browser Cookies - Apple® iPad®
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your iPad, view this info.
Delete a Browser Bookmark - Apple® iPad®
[Device-Specific Instructions]
Here's how to delete a browser bookmark on your iPad.
Edit a Browser Bookmark - Apple® iPad®
[Device-Specific Instructions]
Here's how to edit browser bookmarks on your iPad.
Launch a Browser Bookmark - Apple® iPad®
[Device-Specific Instructions]
Here's how to connect to a website from your iPad's browser bookmarks.
Web Browser - Apple® iPad®
[Device-Specific Instructions]
Here's how to access your iPad's web browser (Safari).
Use Smart Connector - Apple® iPad®
[Device-Specific Instructions]
Here's how to use your iPad's Smart Connector feature.
Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch
[Device-Specific Instructions]
Here's a link to info on how to perform certain gestures on your iOS device, like a pinch or multi-finger swipe.
Reset Keyboard Dictionary - Apple® iPad®
[Device-Specific Instructions]
Here's how to remove saved words you have typed and return your iPad's keyboard to its default dictionary.
Create a Keyboard Shortcut - Apple® iPad®
[Device-Specific Instructions]
Here's how to create a text replacement shortcut on your iPad.
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.
Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPad®
[Device-Specific Instructions]
Here's how to change the language and region settings on your iPad.
Lock / Unlock Screen Portrait Orientation Mode - Apple® iPad®
[Device-Specific Instructions]
Here's how to fix the screen / display on your device doesn't flip or rotate.
Apple® Article - Forgot passcode for your iPhone or iPad or your device is disabled
[Device-Specific Instructions]
If you've forgotten the password for your iPhone or iPad or your device is disabled, view this info.
Lock / Unlock - Apple® iPad®
[Device-Specific Instructions]
Here's how to lock or unlock the screen on your Apple iPad.
Enable / Disable / Modify the SIM PIN - VZAccess® Manager v7 (Macintosh)
[Device-Specific Instructions]
Turn Off Passcode - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn your iPad's password unlock setting on or off.
Touch ID Setup - Apple® iPad®
[Device-Specific Instructions]
Here's how to set up Touch ID on your Apple iPad.
Touch ID Settings - Apple® iPad®
[Device-Specific Instructions]
Here's how to manage the Touch ID Settings for your Apple iPad.
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Here's how to obtain more info from Apple on the Two-Factor Authentication used during setup.
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Check Memory - Apple® iPad®
[Device-Specific Instructions]
Here's how to free up space if your device runs slow/crashes, apps freeze, or you can't save media.
Play Music Files - Apple® iPad®
[Device-Specific Instructions]
Here's how to play music files on your iPad.
Apple® Article - iOS: Understanding multitasking and background activity
[Device-Specific Instructions]
Control Center - Apple® iPad®
[Device-Specific Instructions]
Here's some info on your iPad's Control Center menu.
Apple® Article - iOS: Switch Control helps you navigate your iOS device
[Device-Specific Instructions]
To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.
Control Center Access Settings - Apple® iPad®
[Device-Specific Instructions]
Here's how to change Control Center settings on your iPad.
Slide Over - Apple® iPad®
[Device-Specific Instructions]
Here's how to open multiple apps at once on your iPad.
Split View - Apple® iPad®
[Device-Specific Instructions]
Here's how to open multiple apps at once in split screen view on your iPad.
Install Device Software Update - iTunes
[Device-Specific Instructions]
To check for or to install software updates for iTunes, view this info.
Apple® Article - Get help with iOS update and restore errors
[Device-Specific Instructions]
If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.
iOS Updates - Apple® iPad®
[Device-Specific Instructions]
Here's info on how to update your iPad to the current iOS version.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
Insert SIM Card - Apple® iPad®
[Device-Specific Instructions]
Inserting or removing a SIM is helpful when receiving activation errors, trouble with the browser or a blank/frozen screen.
Remove SIM Card - Apple® iPad
[Device-Specific Instructions]
Here's how to remove a SIM card from an Apple iPad.
Enable / Disable / Modify the SIM PIN - VZAccess® Manager v7 (Macintosh)
[Device-Specific Instructions]
Import Contacts from SIM Card - Apple® iPad®
[Device-Specific Instructions]
Here's info on how to import contacts from a SIM card to your iPad.
Modify SIM PIN - Apple® iPad®
[Device-Specific Instructions]
Here's how to change the PIN for the SIM card associated with your iPhone from the default value.
Enable / Disable / Modify SIM PIN - Apple® iPad®
[Device-Specific Instructions]
Here's how to enable, disable, or modify the SIM PIN on your iPad.
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Apple® Article - If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
[Device-Specific Instructions]
If you have audio problems from the built-in speaker on your iPhone or iPad, view this Apple support article.
Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Apple® Article - If you can't send or receive messages on your iPhone, iPad, or iPod touch
[Device-Specific Instructions]
If you can't send or receive messages on your iPhone or iPad, view this Apple support article.
Delete Message - Apple® iPad®
[Device-Specific Instructions]
Here's how to delete text messages from your iPad.
Record and Send Video via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to record and send video on your iPad via the Messages app.
Send Existing Picture via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to send an existing picture from your iPad using the Messages app.
Send Existing Video via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to send an existing video from your iPad using the Messages app.
Take and Send a Picture via Messaging - Apple® iPad®
[Device-Specific Instructions]
Here's how to take a picture and send it via the Messages app on your iPad.
Set Up Printing - Apple® iPad®
[Device-Specific Instructions]
Here's how to set up remote printing on your iPad.
Apple® Article: Use AirPrint To Print From Your iPhone, iPad, or iPod Touch
[Device-Specific Instructions]
Here's an Apple support article on how to use AirPrint to print from your iPhone or iPhone.
Capture a Screenshot - Apple® iPad®
[Device-Specific Instructions]
Here's how to capture a screenshot using your iPad.
Common Accessibility Settings - Apple® iOS
[Device-Specific Instructions]
Here's how to configure common accessibility options for your iPhone or iPad.
Configure VoiceOver Settings - Apple® iOS
[Device-Specific Instructions]
Here's how to configure VoiceOver settings for your iPhone or iPad.
RTT / TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Here's how to manage RTT / TTY settings on your iPhone.
Zoom & Magnifier - Apple® iOS
[Device-Specific Instructions]
Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.
Set Wallpaper - Apple® iPad®
[Device-Specific Instructions]
Here's how to set the wallpaper image on your iPad.
Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Apple® Article - If your iPhone, iPad or iPod Touch won't connect to a Wi-Fi network
[Device-Specific Instructions]
If your iPhone or iPad won't connect to a Wi-Fi network, view this Apple support article.
Add a Wi-Fi Network - Apple® iPad®
[Device-Specific Instructions]
Here's how to add a Wi-Fi Network on your iPad.
Turn Virtual Private Network On / Off - Apple® iPad®
[Device-Specific Instructions]
Here's how to turn your iPad's virtual private network settings on or off.
Add a Virtual Private Network - Apple® iPad®
[Device-Specific Instructions]
Here's how to add a Virtual Private Network on your iPad.
Turn Wi-Fi Assist On / Off - Apple® iPad®
[Device-Specific Instructions]
If your iPad's cellular data usage is higher than expected, check this setting.
Create or End Internet Connection - VZAccess® Manager v7 (Macintosh®)
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
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